Quiz
PHR/SPHR Certification
HR Tampa Study Group
Strategic Management
1.
Which of the following is an example of strategy development?
( ) a. A company allocates resources to enable it to reach a new market for its products.
( ) b. A company decides to market its products internationally.
( ) c.
A company motivates employees to increase international sales.
( ) d. A company decides to cut back on its international advertising campaign.
2.
A major economic change altering employment and occupational patterns in the United
States is the shift of jobs from __________ to __________.
( ) a. high-tech and defense, education and research
( ) b. telecommunications and small businesses, military and manufacturing
( ) c.
manufacturing and agriculture, service industries and telecommunications
( ) d. education and service industries, transportation and telecommunications
3.
A mission statement does NOT need to include
( ) a. what the company does.
( ) b. time frame for completion.
( ) c.
where the company is headed.
( ) d. who the company is.
4.
Which of the following describes what is important to an organization and serves to guide behavior?
( ) a. Strategy
( ) b. Mission
( ) c.
Values
( ) d. Goals
5.
Which of the following measures of central tendency refers to the value that occurs most frequently in a
distribution?
( ) a. Average
( ) b. Median
( ) c.
Mean
( ) d. Mode
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6.
HR can BEST assist in creating an ethical organization by
( ) a. training leaders on ethical practices
( ) b. handling all ethical issues that arise
( ) c.
creating a conflict resolution procedure
( ) d. publishing a value statement
7.
Which of the following activities illustrates the advisory role assumed by an HR professional?
( ) a. Filling out EEO reports
( ) b. Protecting whistle blowers from discharge
( ) c.
Evaluating the bottom-line contribution of HR programs
( ) d. Conducting an interviewing seminar for line managers
8.
Which is the first step in the outsourcing process?
( ) a. Define the budget
( ) b. Outline the implementation process
( ) c.
Conduct a needs analysis
( ) d. Create an RFP
9.
An organization decides to develop a corporate citizenship program that gives employees time off to
volunteer at a homeless shelter. A company task force creates a list of goals that the program hopes to
accomplish. In what management function is the task force engaged?
( ) a. Planning
( ) b. Controlling
( ) c.
Organizing
( ) d. Coordinating
10.
What is the advantage of using a balanced scorecard approach?
( ) a. Financial reporting will be consistent and accurate throughout the organization
( ) b. The customer perspective is not required
( ) c.
Daily activities will be linked to business strategies
( ) d. Employees at all levels are required to participate
11.
Requires publicly traded companies & their independent auditors to demonstrate to the SEC that their
numbers are accurate and that they have processes in place to ensure accurate reporting.
( ) a. Uniform Guidelines in Employment Practices
( ) b. SOX
( ) c.
OFCCP
( ) d. BLS
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12.
Which of the following statements regarding labor force trends is NOT correct?
( ) a. Lower birthrates in the 1960’s and 1970’s, combined with recent medical advances,
will leave us with an aging workforce.
( ) b. Generation X workers are fast becoming managers.
( ) c.
Entry-level jobs filled by immigrants will require less training in the future.
( ) d. An increasing number of service jobs will be created, while manufacturing jobs will decline.
13.
Which measure of association measures the relationship between two variables?
( ) a. Correlation
( ) b. Regression
( ) c.
Range
( ) d. Deviation
14.
The ability of an instrument to measure what it is intended to measure is referred to as
( ) a. reliability
( ) b. quasi-experiment
( ) c.
validity
( ) d. calibration
15.
Which of the following is NOT one of the Three Grand Strategies, identified by M. Porter
( ) a. Competition
( ) b. Cost Leadership
( ) c.
Differentiation
( ) d. Focus Strategy
16.
In conducting a SWOT analysis, a strategic planning team lists employee morale as a weakness. The team
assumes morale is related to the fact that employees have not had raises in two years. To minimize the
weakness it has identified, what is the first thing the company should do?
( ) a. Host an employee appreciation day and recognize key contributors
( ) b. Survey employees about their satisfaction with the company and their jobs
( ) c.
Increase salaries of key employees who would be difficult to replace
( ) d. Hire an outside consultant to create a pay-for-performance program
17.
Which of the following is the BEST data to refer to when designing retention strategies?
( ) a. Differences between Generation X and Generation Y
( ) b. Advances in technology
( ) c.
Turnover trends
( ) d. Unemployment rates
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18.
A salesperson was caught abusing employee expense accounts. According to policy, the employee should
be terminated. The manager has never terminated an employee. In this situation, HR should:
( ) a. handle the termination.
( ) b. observe how the manager handles the termination.
( ) c.
review and approve the manager’s documentation.
( ) d. train the manager to handle terminations.
19.
Which of the following is the MOST important role HR can play in a major change initiative?
( ) a. Communicate regularly with employees.
( ) b. Assume responsibility for implementing the change.
( ) c.
Question whether the change is needed.
( ) d. Counsel people who are upset by the change.
20.
A paper products company divides its business into commercial and residential divisions. The commercial
division decides to expand its market share by forming key account teams to provide its most important
customers with better service. This is an example of
( ) a. corporate strategy
( ) b. unit strategy
( ) c.
corporate vision
( ) d. functional strategy
21.
The Five Forces Model is used in
( ) a. Identifying internal weaknesses in an organization
( ) b. Identifying internal strengths of an organization
22.
( ) c.
Analyzing environmental forces in an industry
( ) d.
Analyzing competitors
Which of the following Environmental Scanning force reflects interest rates rising and falling, which is a
negative correlation to cost of capital expenditure?
( ) a. Inflation
( ) b. Unemployment
( ) c.
Technological Advances
( ) d. Competition
23.
Which of the following is true of experimental design?
( ) a. Subjects are not assigned randomly to a group
( ) b. Only the experimental group receives the treatment
( ) c.
It is the least rigorous type of design
( ) d. The primary concern is the Hawthorne Effect
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