41ST
National Council
Mental Health & Addictions Conference
May 2 – 4, 2011
Final
Program
San Diego, CA
Manchester Grand Hyatt
F e at u r i ng
Don
Berwick
Linda
Rosenberg
Xavier
Amador
President Bill Clinton
Patrick
Lencioni
and YOU!
Welcome to the
National Council Conference
“We must be the change we want to see
in the world.”
—Mahatma Gandhi
Dear Colleagues:
As healthcare goes through a period of unprecedented change, we are confronted with
the big question “Is the change going to manage us or can we manage — and even create
— it?”
To “Be the Change” means we must out-innovate, out-educate, and out-build the rest of
the world. We must take responsibility, so we are better equipped to survive and thrive in
the new health ecosystem.
It is meaningful for us to gather to plan a better future for all those with mental illnesses
and addictions, as we mark May is Mental Health Month 2011. As always, the National
Council Conference brings the world’s leading minds to inspire and inform us as we
forge ahead with our mission to serve. We are honored to have one of the world’s leading
thinkers and agents of change — President Bill Clinton, leading the charge. And we are
grateful to our speakers, exhibitors, supporters, and attendees — who go to great lengths
to make our conference such a success.
The 2011 conference is dedicated to helping everyone on your team roll with and get
ahead of changes in healthcare — from a renewed focus on patient-centered care to
the integration of social media and technology into care in whole new ways. Exciting
workshops and powerful networking events prepare you to meet the challenges that
confront us.
Robert F. Kennedy said, “The future is not a gift, it is an achievement. Every generation
helps make its own future. This is the essential challenge of the present.” We must seize
this moment and accept the challenge of the present to “Be the Change.”
Enjoy the conference. And please share your feedback and suggestions with me at
LindaR@thenationalcouncil.org.
Best Regards,
About the National Council
Excellence in Mental Health and
Addictions Policy and Practice
The National Council for Community Behavioral
Healthcare (National Council not NCCBH) is the
unifying voice of America’s behavioral health
organizations. Together with our 1,800 member
organizations, we serve our nation’s most
vulnerable citizens — more than 6 million adults
and children with mental illnesses and addiction
disorders. We are committed to providing
comprehensive, quality care that affords every
opportunity for recovery and inclusion in all
aspects of community life. The National Council
advocates for public policies that ensure that
people who are ill can access comprehensive
healthcare services. And we offer state-of-thescience education and practice improvement
resources so that services are efficient and
effective.
The National Council coordinates the Mental
Health First Aid program across the USA
and operates the SAMHSA-HRSA Center for
Integrated Health Solutions to provide nationwide
technical assistance in integrating primary and
behavioral health.
Linda Rosenberg, MSW
President & CEO
National Council for Community Behavioral Healthcare
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1
Full Conference Schedule & Final
ContentsPage
What's Where: Manchester Grand Hyatt Map
6
Improve Your Conference Experience: 4 Cool Tools,
2 Neat Networkers
7
Conference Essentials: Tips & Reminders
8
Continuing Education
9
Day
Time
Event
Room @
Manchester
Grand Hyatt
Wednesday,
April 27
9:00 am – 5:00 pm
Mental Health First Aid Instructor
Training (registrants only)
Betsy A/B
Thursday, April 28
8:30 am – 5:00 pm
Middle Management Academy
Mini MBA (registrants only)
Edward
—
9:00 am – 5:00 pm
Mental Health First Aid Instructor
Training (registrants only)
Betsy A/B
—
8:30 am – 5:00 pm
Middle Management Academy
Mini MBA (registrants only)
Edward
—
9:00 am – 5:00 pm
Mental Health First Aid Instructor
Training (registrants only)
Betsy A/B
—
8:30 am – 5:00 pm
Middle Management Academy
Mini MBA (registrants only)
Edward
—
Friday, April 29
Saturday, April 30
Page
Sunday, May 1
10
Monday, May 2
14
9:00 am – 5:00 pm
Mental Health First Aid Instructor
Training (registrants only)
Betsy A/B
—
Tuesday, May 3
32
4:00 pm – 7:00 pm
Registration/HelpDesk Open
Litrenta Foyer
8
8:00 am – 9:00 am
Continental Breakfast
Manchester Foyer
—
Wednesday, May 4
48
8:00 am – 6:00 pm
Registration/HelpDesk Open
Litrenta Foyer
8
Session Index by Track
54
8:00 am – 5:00 pm
Explore San Diego Welcome
Booth Open
Litrenta Foyer
10
Speaker Index
57
8:30 am – 1:00 pm
Middle Management Academy
Mini MBA (registrants only)
Edward
—
Expo Hall
60
9:00 am – 5:00 pm
Mental Health First Aid Instructor
Certification (registrants only)
Betsy A/B
—
Thank You Supporters
94
9:00 am – 1:00 pm
Preconference University: HD1
Peers as Health Educators (free)
Manchester D
11
9:00 am – 5:00 pm
Preconference Universities: FD1 –
FD7 (special fee)
Various Rooms
11
9:00 am – 4:00 pm
Mental Health First Aid Instructor
Summit (certified instructors
only)
Madeleine
13
2:00 pm – 6:00 pm
Preconference University: HD2
Cultivating Individual Donors
(special fee)
Betsy C
11
3:00 pm – 8:00 pm
Expo Hall Setup
Douglas Pavilion
60
5:00 pm – 6:00 pm
Recovery & Empowerment
Reception
Edward A/B
13
2
Sunday, May 1
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Program Contents
2011 Conference Program
DayTimeEventRoom
Monday,
May 2
Page Number
6:00 am – 7:00 am
Fun Run
Leave from Main Lobby
14
6:00 am – 7:00 am
Yoga With Nola
Poolside, Fourth Level
14
7:00 am – 5:00 pm
Registration/HelpDesk Open
Litrenta Foyer
8
7:00 am – 6:00 pm
Explore San Diego Welcome Booth Open
Litrenta Foyer
10
7:00 am – 5:00 pm
Technology Learning Center Open
Manchester Foyer
18
7:00 am – 5:30 pm
Bookstore Open
Elizabeth Foyer
19
7:00 am – 6:30 pm
Expo Hall Open
Douglas Pavilion
60
7:00 am – 6:30 pm
Replenishment Spa Open
Douglas Pavilion
38
7:00 am – 8:00 am
Continental Breakfast in Expo Hall
Douglas Pavilion
14
7:00 am – 8:00 am
Board2Board Peer Networking Breakfast
George Bush
14
7:30 am – 6:30 pm
Social Media Expert Bar Open
Douglas Foyer
21
7:30 am – 6:30 pm
Social Media Lab Open
Douglas Pavilion
23
7:30 am – 4:00 pm
Video and Photo Booth Open
Manchester Foyer
16
7:30 am – 5:00 pm
Posters on Display
Manchester Foyer
29
7:30 am – 5:00 pm
Wii RockBand and Just Dance
Elizabeth Foyer
21
8:00 am – 8:45 am
General Session: Linda Rosenberg
Elizabeth Ballroom
15
8:45 am – 9:45 am
General Session: Patrick Lencioni
Elizabeth Ballroom
15
8:45 am – 6:00 pm
Psychiatrists and Medical Directors Summit (special fee)
Randle E
16
9:45 am – 10:45 am
Continuing the Conversation on Patrick Lencioni
Elizabeth Foyer
15
10:00 am – 11:30 am
Workshops (A)
Various Rooms
17-19
10:00 am – 10:30 am
Book Signing: Patrick Lencioni
Elizabeth Foyer
15
10:00 am – 11:30 am
Film Festival: Lost in Woonsocket
Elizabeth Foyer
16
10:00 am – 4:00 pm
Image & Fashion Consultants on Call
Elizabeth Foyer
21
11:30 am – 12:00 pm
Coffee Break in Expo Hall
Douglas Pavilion
19
12:00 pm – 1:00 pm
General Session: President Bill Clinton
Elizabeth Ballroom
20
1:00 pm – 2:00 pm
Continuing the Conversation on President Clinton
Elizabeth Foyer
21
12:00 pm – 4:00 pm
Smoothie Demos
Elizabeth Foyer
44
1:00 pm – 2:15 pm
Lunch in Expo Hall
Douglas Pavilion
21
1:15 pm – 2:00 pm
Lunch 'n' Learns
Various Rooms
22-23
1:15 pm – 2:00 pm
Living Listserve: Open Access, Staff Productivity
Elizabeth Foyer
21
1:15 pm – 2:00 pm
Children's Networking Group Roundtable Meeting
Windsor
23
1:30 pm – 2:00 pm
Book Signing: Margaret Hawkins
Elizabeth Foyer
23
2:15 pm – 3:15 pm
Thought Leader Sessions: Vincent Felitti, Pamela Hyde,
Thomas Joiner, David Obey
Various Rooms
24
2:15 pm – 4:15 pm
Film Festival: OC87: The Obsessive Compulsive Major
Depression Bipolar Asperger’s Movie
Elizabeth Foyer
25
3:30 pm – 4:00 pm
Book Signing: Thomas Joiner
Elizabeth Foyer
28
3:30 pm – 5:00 pm
IdeaTalks a lá TEDTalks: Monica Oss, David Covington
Manchester Foyer
25
3:30 pm – 5:00 pm
Workshops (B)
Various Rooms
3:30 pm – 5:00 pm
B Posters: Discussion Time with Presenters
Manchester Foyer
29
5:00 pm – 5:30 pm
Book Signing: Diane Lavett
Gregory
27
5:00 pm – 6:00 pm
Opening Reception
Douglas Pavilion
30
5:30 pm – 8:30 pm
Mental Health First Aid Highlights: Free Community Program
America's Cup A/B
30
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26-28
3
Full Conference Schedule & Final
DayTimeEventRoom
Tuesday,
May 3
4
Page Number
6:00 am – 7:00 am
Fun Run
Leave from Main Lobby
32
6:00 am – 7:00 am
Yoga With Nola
Poolside, Fourth Level
32
7:00 am – 4:15 pm
Registration/HelpDesk Open
Litrenta Foyer
8
7:15 am – 8:15 am
Serving Women and Girls Networking Breakfast
Windsor
32
7:30 am – 4:00 pm
Explore San Diego Welcome Booth Open
Litrenta Foyer
10
7:30 am – 4:00 pm
Expo Hall Open
Douglas Pavilion
60
7:30 am – 4:00 pm
Replenishment Spa Open
Douglas Pavilion
38
7:00 am – 4:00 pm
Technology Learning Center Open
Manchester Foyer
18
7:30 am – 4:30 pm
Bookstore Open
Elizabeth Foyer
19
7:30 am – 8:30 am
Continental Breakfast in Expo Hall
Douglas Pavilion
32
7:30 am – 8:30 am
Board2Board Peer Networking Breakfast
George Bush
32
7:30 am – 4:00 pm
Wii RockBand and JustDance
Elizabeth Foyer
21
7:30 am – 4:00 pm
Video and Photo Booth Open
Manchester Foyer
16
7:30 am – 4:00 pm
Posters on Display
Manchester Foyer
29
8:00 am – 4:00 pm
Social Media Expert Bar Open
Douglas Foyer
21
8:00 am – 4:00 pm
Social Media Lab Open
Douglas Pavilion
23
8:30 am – 9:30 am
General Session: Donald Berwick
Elizabeth Ballroom
33
9:30 am – 10:30 am
Continuing the Conversation on Donald Berwick
Elizabeth Foyer
33
9:30 am – 10:00 am
Coffee Break in Expo Hall
Douglas Pavilion
33
10:00 am – 11:30 am
IdeaTalks a lá TEDTalks: Carl Clark, David Guth
Manchester Foyer
10:00 am – 11:30 am
Workshops (C)
Various Rooms
10:00 am – 11:30 am
C Posters: Discussion Time with Presenters
Manchester Foyer
37
10:00 am – 11:30 am
Film Festival: Healing Neen
Elizabeth Foyer
32
10:00 am – 11:30 am
Product Showcase: Askesis
Mohsen
62
10:00 am – 4:00 pm
Image & Fashion Consultants on Call
Elizabeth Foyer
21
11:30 am – 1:00 pm
Lunch in Expo Hall
Douglas Pavilion
38
11:30 am – 12:30 pm
Product Showcase: Anasazi Software Luncheon
Gallery
62
11:45 am – 12:30 pm
Lunch 'n' Learns
Various Rooms
39
11:45 am – 12:30 pm
Continuing the Conversation with Linda Rosenberg &
Chuck Ingoglia
Elizabeth Foyer
38
11:45 am - 12:30 pm
Virtual Book Club Meeting
Windsor
38
11:45 am - 12:30 pm
Compliance Networking Group Roundtable Luncheon
Manchester I
39
11:45 am – 12:30 pm
Living Listserve: What Not to Wear
Elizabeth Foyer
38
11:45 am – 1:30 pm
Film Festival: Guilty Except for Insanity
Elizabeth Foyer
38
12:00 pm – 4:00 pm
Smoothie Demos
Elizabeth Foyer
44
1:00 pm – 2:00 pm
Thought Leader Sessions: Pete Earley, Harold Urschel
Various Rooms
40
2:00 pm – 2:30 pm
Ice Cream Social
Douglas Pavilion
40
2:30 pm - 4:00 pm
Serving Veterans in the Community: How to Become a
TRICARE Provider
Windsor, Third Level
41
2:15 pm – 2:45 pm
Book Signing: Harold Urschel
Elizabeth Foyer
40
2:30 pm – 4:00 pm
Workshops (D)
Various Rooms
42-45
2:30 pm – 4:00 pm
D Posters: Discussion Time with Presenters
Manchester Foyer
45-46
2:30 pm – 4:00 pm
Film Festival: Unlisted: A Story of Schizophrenia
Elizabeth Foyer
40
4:00 pm – 9:00 pm
Expo Hall Teardown
Douglas Pavilion
60
4:00 pm – 5:00 pm
Join the Discussion: Healthcare Integration
Manchester F
46
4:15 pm – 4:45 pm
DVD Signing: Delaney Ruston
Elizabeth Foyer
46
6:00 pm – 9:00 pm
Celebration of Excellence Dinner (tickets required)
Elizabeth Ballroom
47
33
34-36
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Program Contents
2011 Conference Program
DayTimeEventRoom
Wednesday,
May 4
Page Number
6:00 am – 7:00 am
Yoga With Nola
Poolside, Fourth Level
48
7:00 am – 1:00 pm
Registration/HelpDesk Open (collecting evaluations
for CEs & CMEs)
Litrenta Foyer
8
7:00 am – 11:15 am
Bookstore Open
Elizabeth Foyer
19
7:30 am – 8:30 am
Continental Breakfast
Elizabeth Foyer
48
7:30 am – 8:30 am
Board2Board Peer Networking Breakfast
George Bush
48
8:30 am – 9:30 am
General Session: Xavier Amador
Elizabeth Ballroom
49
9:00 am – 5:00 pm
Postconference University: The FQHC Model: Opportunities
and Challenges for Behavioral Health Organizations (special
fee)
Douglas C
49
9:45 am – 10:45 am
Thought Leader Sessions: David Gustafson, Larry Johnson,
William McFarlane
Various Rooms
50
9:45 am – 11:30 am
Film Festival: Finding Normal
Elizabeth Foyer
51
10:00 am – 10:30 am
Book Signing: Xavier Amador
Elizabeth Foyer
51
11:00 am – 12:30 pm
Workshops (E)
Various Rooms
51-53
11:00 am – 12:30 pm
Engaging Women Trauma Survivors in Peer Support:
A Guidebook
Manchester I
53
Invitation Only Events
Sunday, May 1
Sunday 8:00 am – 5:00 pm
Psychiatric Leadership Program Class of 2010
Emma A
13
Saturday, April 30 –
Sunday, May 1
Saturday 8:30 am – 5:00 pm
Sunday 8:00 am – 5:00 pm
Psychiatric Leadership Program Class of 2011
Emma C
13
Sunday, May 1
8:30 am - 5:30 pm
Primary and Behavioral Healthcare
Integration Leadership Summit
Cunningham
13
Monday, May 2
9:00 am – 5:00 pm
Diversity Focus Group
Gallery
-
Monday, May 2
5:00 pm – 6:00 pm
Center for Integrated Health Solutions
Networking Meeting
Annie A/B
-
Tuesday, May 3
11:45 am – 12:30 pm
Affordable Care Act Association Executives’
Learning Community
Manchester D
39
Tuesday, May 3
11:30 am – 1:00 pm
Basis Study Lunch
Sally's Seafood by the Water
-
Wednesday, May 4 –
Thursday, May 5
9:00 am – 5:00 pm
SAMHSA-HRSA Center for Integrated Health
Solutions Grantee Meeting
Douglas B
-
Wednesday, May 4 –
Saturday, May 7
9:00 am – 5:00 pm
Addressing Health Disparities Leadership Program
Class of 2011
Gregory A/B
49
Wednesday, May 4
10:00 am - 2:00 pm
National Council Healthcare Integration Learning
Community Summit
America’s Cup C/D
49
Thursday, May 5
9:00 am – 5:00 pm
National Council Trauma-informed Practices
Learning Community
Edward
53
Find Your Way
Map on page 6
Ground Level
Douglas Pavilion &
Foyer
Second Level
Betsy
Edward
Elizabeth Ballroom
Elizabeth A–H
Elizabeth Foyer
Gregory
Litrenta Foyer
Manchester A–1
Manchester Foyer
Molly
Third Level
Annie
Del Mar
Emma
Ford
George Bush
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Madeleine
Maggie
Mohsen
Windsor
Fourth Level
America’s Cup
Randle
Cunningham
5
MUSEUM
GASLAMP
Manchester Grand Hyatt San Diego
DIRECTIONS
From San Diego Int’l Airport (Lindbergh Field) approx. 3 mi. Exiting the terminals,
follow the signs to Downtown San Diego and Interstate 5. Stay in the right lane and
Manchester Grand Hyatt Map
this will lead you onto North Harbor Dr. Continue south on North Harbor Dr. approx.
3 mi. along the waterfront. Go one block past the Seaport Village entrance
(Kettner Blvd.). Turn right at Market Place into the hotel’s main entrance.
FOURTH LEVEL
AMERICA’S CUP
WHIRL POOL
FIRE PITS
CUNNINGHAM
A
ELDREDGE
FITNESS CENTER
A
B
FOYER
SEAPORT VILLAGE
WHIRL POOL
B
POOL
ESCALATORS ELEVATORS
C
C
CABANAS
D
RANDLE TERRACE
RANDLE FOYER
RESTROOMS
STAGE
RESTROOMS
GIBBONS
C
A
RANDLE
BALLROOM
E
B
D
AMERICA’S
AMERICA’S CUP TERRACE
CUP FOYER
RESTROOMS
ROOF-TOP
SPORT COURTS
ELEVATORS
SEASONAL
POOL BAR & GRILLE
FOYER
THIRD LEVEL
C
POOL TERRACE
SPA POOL
B
A
FOYER
WHIRL POOL
B
EMMA
A
ESCALATORS
ANNIE MAGGIE
RE
ELEVATORS
ESCALATORS
OXFORD
KIN SPA
ST
RO
O
M
S
FREIGHT
ELEVATORS
GEORGE BUSH
FORD
A
CONNAUGHT
RESTROOMS
MANCHESTER
TERRACE
SECOND LEVEL
SHOW MANAGER
OFFICE 3
SHOW MANAGER
OFFICE 2
PSAV OFFICE
S
B
ELIZABETH BALLROOM
A
C
GREGORY
LOADING
DOCK
LAEL’S RESTAURANT
D
RETAIL
PROMENADE
C
B
FREIGHT
ELEVATORS
EDWARD
A
A
B
B
RESTROOMS
GALLERY
ELEVATORS
C
MOLLY
PAVILION LOAD-IN
ANN-MARIES COFFEE HOUSE
BETSY
B
FREIGHT
ELEVATORS
SHOW MANAGER
OFFICE 4
SEAPORT
TOWER
RESTROOMS
ESCALATORS
GROUND LEVEL
SALLY’S SEAFOOD ON THE WATER
D
B
M
D
E
H
C
C
A
O
F
I
G
B
B
RO
H
A
F
ELEVATORS
RESTROOMS
RESTROOMS
DEL
MAR
ELIZABETH FOYER
LITRENTA
FOYER
A
MANCHESTER
BALLROOM
E
MADELEINE
A
A
ST
D
G
C
MOHSEN
B
PALM
COURT
MANCHESTER
FOYER
HARBOR
TOWER
ELIZABETH TERRACE
SHOW MANAGER
OFFICE 5
RE
SHOW MANAGER
OFFICE 1
B
C
A
B
D
RESTROOMS
A
DOUGLAS PAVILION
ESCALATORS
TOP OF THE HYATT
(ELEVATOR TO THE 40TH FLOOR)
DOUGLAS FOYER
RESTROOMS
CONCIERGE
DESK
GRAND
LOBBY BAR
CONVENTION
CENTER
CAR RENTAL
DESK
DOWNTOWN AND
GASLAMP DISTRICT
ELEVATORS
ENTRANCE
FRONT DESK
BUSINESS CENTER
BELL
DESK
REDFIELD’S DELI
MAIN ENTRANCE
REDFIELD’S
SPORT’S BAR
PARKING
2.10
What’s Where:
Quick Overview
Litrenta Foyer
Manchester Foyer
Conference Registration/HelpDesk
Explore San Diego Welcome Booth
Douglas Pavilion
Elizabeth Ballroom
Expo Hall
Breakfast, Lunch, Coffee
Opening Reception
Ice Cream Social
Replenishment Spa
Social Media Lab
General Sessions
Celebration of Excellence Dinner
IdeaTalks Pavilion
Continuing the Conversation Lounge
Technology Learning Center
Video Booth
Posters
Douglas Foyer
Social Media Expert Bar
6
Elizabeth Foyer
Living Listserve
Bookstore
Film Festival Theatre
Wii RockBand & JustDance
Image & Fashion Consultants on Call
Smoothie Demos Meeting Rooms –
Second, Third,
Fourth Levels
Thought Leaders
Workshops
Lunch ‘n’ Learns
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Improve Your Conference Experience
4 Cool Tools, 2 Neat Networkers
Cool Tools
Free Conference Planner
Smartphone App
Planning what to do next and where to
go just got a lot easier! Download our free
National Council Conference Planner app to
help plan your complete conference itinerary.
Simply go to the App Store and download
the free NatCon2011 app for your iPhone,
Blackberry, Android, or other smartphone.
The app is also available on the web at
www.TheNationalCouncil.org/Conference.
This cool new app features session listings
and schedules, as well as a complete Expo
Hall directory. Need some help navigating?
Stop by the Conference Registration/
HelpDesk in the Litrenta Foyer or ask for
help at the Social Media Expert Bar in the
Douglas Foyer.
Free Livestreaming
of Top Speakers
Invite staff back at the office to share
the conference experience from their
desks — ask them to tune into an online
broadcast of the following sessions at www.
TheNationalCouncil.org/Conference:
• Monday, May 2, 8:00 am – 8:45 am pacific:
Linda Rosenberg, President & CEO, National
Council
• Monday, May 2, 2:15 pm – 3:15 pm pacific:
Pamela Hyde, Administrator, SAMHSA
• Tuesday, May 3, 8:30 am – 9:30 am pacific:
Donald Berwick, Administrator, CMS
These general session video recordings are
also available for you to view for a limited
time after the conference.
Neat Networkers
Buy Audio Recordings
Synchronized to
PowerPoint
With more than 120 sessions in a powerpacked curriculum, it’s hard to pick which
ones to attend. There’s so much you want to
take back to the rest of the team, and even
if you are a copious note taker, you can’t do
justice to the full experience. Now, audio
recordings (synchronized to PowerPoint)
of select sessions capture the live speaker
presentations, PowerPoints, as well as
discussions and Q&A. Order your recordings
now and get them on CD-ROM or via online
download within a month of the conference.
Stop by the DCP Providers station next to the
Conference Registration/HelpDesk in Litrenta
Foyer to place your order.
Post
Onsiteconference
PricePrice
Online downloads $149 $199
$225 $250
CD-ROM
Sharing Conference
Photos and Videos
You could be on camera! Our official
conference photographer and video
bloggers are on the lookout to capture
special moments and great memories.
How can you get these great pictures
and videos to share with your staff,
community, family, friends; host on your
website and social media channels; or
feature in your next newsletter? Just visit
www.TheNationalCouncil.SmugMug.com
for free digital downloads or to order prints.
All pictures and videos will be uploaded
within a week of the conference.
Find a Friend
The National Council
Conference is the
best place to connect
with your colleagues
from around the
country. Stop by
the Conference
Registration/Help
Desk to review our
registration list and
see if old friends
are onsite. Search
by last name, state
or organization.
You may also leave
a message for
someone on the
conference bulletin board located next to the
Registration/Help Desk.
Meet to Eat
The fun continues into the evenings.
We’ll help you find a group of fellow
attendees to go out to dinner with and make
reservations at local restaurants offering
great fare and the best bargains. A great
way to spend the evening and to make new
friends. Email Jennifer Moore at Restaurant
Events (jennifer@restaurantevents.com)
for restaurant selections, menus, and
reservations. Please indicate that you are a
National Council Conference attendee and
indicate the day and time for which you want
reservations. Please note that your credit
card information will be required to confirm
reservations and there is a no-show fee.
Special Thanks to Our Supporters
Brownies at the Conference Registration/HelpDesk are provided by Anasazi Software (Booth 701, Expo Hall)
Registration lanyards are supported by Lavender & Wyatt Systems, Inc. (Booths 901 & 1000, Expo Hall)
Tweet your conference experience, use #NatCon2011
Download the Conference Planner App, NatCon2011, for your smartphone from the App Store
7
Conference Essentials —
Tips & Reminders
Questions? Want to buy special
event tickets or need help with
CEs and CMEs? Stop by the
Conference Registration/HelpDesk
in the Litrenta Foyer
REMEMBER
• Make the most of your time by planning
at least a day ahead — this Final Program
is your comprehensive guide, featuring
detailed schedules and session descriptions.
Start with the master schedule on page 3 to
see what you can do at any time and then
go to the designated page numbers for event
descriptions and locations. Note that many
of the sessions run concurrently. All session
information is organized in chronological
order. Sessions are also listed by track and
faculty.
• Coming with a team? Spread out and cover
as many different sessions as you can so you
can share what you learn.
• We’re doing more this year so we’ll start
early on Monday morning. Be sure to be
present when the first session starts at 8:00
am on Monday.
• Seats at all sessions fill up fast and we start
right on time, so arrive early.
• The conference offers Continuing Education
credits through various professional
associations. To receive credits for
approved sessions, you must sign in
and out on the attendance sheet in the
workshop room and complete an online
evaluation form indicating the sessions
that you attended. You may complete this
evaluation during the conference (come to
the Conference Registration/HelpDesk) and
up to 30 days after the conference at www.
TheNationalCouncil.org/Conference.
POWERPOINTS AND HANDOUTS
ARE ONLINE
PDFs of Powerpoints and other handouts
provided by conference speakers are
available for free download by all conference
attendees at www.TheNationalCouncil.org/
Conference.
8
AUDIO RECORDINGS WITH
POWERPOINTS AVAILABLE FOR
PURCHASE
Take home the complete conference experience
— order audio proceedings (synchronized to
Powerpoints) that include live presentations
and Q&A, for online download or delivery
on a CD-ROM after you get home. Visit the
DCP Providers station located next to the
Registration/HelpDesk.
BREAKFAST, LUNCH, COFFEE
Your conference registration includes
continental breakfast, coffee breaks, and
boxed lunch on Monday and Tuesday. Food
and coffee are served in the Expo Hall. On
Wednesday, continental breakfast and coffee
during one break are provided in the general
session area. Dinner is on your own — if
you signed up for the Meet to Eat program,
groups will be leaving for restaurants from
the lobby of the Manchester Grand Hyatt on
Monday and Tuesday evening.
SPECIAL REQUIREMENTS
If you have special requirements while attending
the conference, please come to the Conference
Registration/HelpDesk for assistance. If you
require special hotel accommodations, please
advise the hotel directly.
ADMISSION TO SESSIONS
Included in your conference
registration
• General Sessions
• Thought Leader Sessions
• IdeaTalks — New this Year
• Workshops
• Lunch ‘n’ Learns
• Living Listserve — New This Year
• Posters
• Continuing the Conversation —
New This Year
• Film Festival
• Book Signings
• Board2Board Networking Breakfasts
• Virtual Book Club onsite meeting —
New This Year
• Expo Hall Admission
• Welcome Reception
• Ice Cream Social
• Technology Learning Center
• Product Showcases
• Social Media Lab
• Wii RockBand & JustDance
• Image & Fashion Consultants on Call
EVALUATIONS & FEEDBACK
• Replenishment Spa
We want to hear from you so we can do
better! Please take a few minutes to complete
your evaluations even if you are not looking
for CE credits. To complete evaluations onsite,
stop by the Conference HelpDesk or go to
www.TheNationalCouncil.org/Conference.
You may also send conference feedback
and suggestions to Jeannie Campbell,
National Council Executive Vice President, at
JeannieC@thenationalcouncil.org or call the
National Council at 202.684.7457.
• Smoothie Demos
Grievance Policy: Should any registrant be dissatisfied
with the quality of their continuing education program
during the 41st National Council Conference, a request
in writing must be submitted to the National Council for
Community Behavioral Healthcare within five days of
the conclusion of the conference to receive a full refund
of registration fees. Email request to Conference@
TheNationalCouncil.org or fax to 202-386-9391.
• Recovery and Empowerment Reception
• Continuing Education Credits
For a special fee
• Preconference and Postconference
Universities
• Middle Management Academy Mini MBA
• Mental Health First Aid Instructor
Training
• Celebration of Excellence Dinner
Other events are by invitation only.
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
2011 Conference Program
Continuing Education
The 41st National Council Mental
Health and Addictions Conference offers
Continuing Education credits through
multiple professional associations. To
receive credits for approved educational
sessions at the conference, sign in and
out to each session and complete an
online evaluation form for the session.
You may complete this evaluation during
the conference (come to the Conference
Registration/HelpDesk in the Litrenta Foyer,
Second Level) and up to 30 days after the
conference at www.TheNationalCouncil.org/
Conference. Applications for CE credit will
not be processed if the evaluations are not
completed within 30 days of the conference
— by June 3, 2011.
National CE
•
•
•
•
American Nurses Credentialing Center
American Psychological Association
The Association of Social Work Boards
NAADAC, The Association of Addiction
Professionals
• National Association of State Boards
of Accountancy
• National Board of Certified Counselors
State-specific CE
• Alabama State Board of Social Work
Examiners
• California Board of Registered Nursing
• California Board of Behavioral Sciences
• California Association of Alcohol and Drug
Educators
• California Association of Alcohol and Drug
Abuse Counselors
• District of Columbia Board of Nursing
• Florida Board of Clinical Social Work,
Marriage and Family Therapy and Mental
Health Counseling
• Florida Board of Nursing
• Illinois Department of Financial and
Professional Regulation, Registered Social
Worker
• Illinois Department of Financial and
Professional Regulation Marriage and
Family Therapist
• Illinois Department of Financial and
Professional Regulation Professional/
Clinical Counselor
• Louisiana Addictive Regulatory Authority
• Ohio Social Work Board
• Ohio Marriage and Family Therapist Board
• Ohio Professional Counselor Board
• Texas State Board of Examiners of Marriage
and Family Therapists
• Texas State Board of Examiners of
Professional Counselors
• Texas State Board of Social Work Examiners
American Nurses
Credentialing Center
Essential Learning, LLC is accredited as a
provider of continuing nursing education by
the American Nurses Credentialing Center’s
Commission on Accreditation.
American Psychological Association
Essential Learning, LLC is approved by
the American Psychological Association
to sponsor continuing education for
psychologists.
Essential Learning, LLC maintains
responsibility for this program and its
content.
The Association of Social
Work Boards
Essential Learning, LLC (Approval # 1103)
is approved as provider for continuing
education by the Association of Social Work
Boards. www.aswb.org. ASWB Approval
Period: 11.9.2008-11.9.2011.
CME Accreditation
Physicians should only claim credit
commensurate with the extent of their
participation in the activity.
NAADAC, The Association
of Addiction Professionals
Essential Learning, LLC is a NAADAC
Approved Education Provider (Provider
# 484)
National Association of State
Boards of Accountancy
National Council for Community Behavioral
Healthcare is registered with the National
Association of State Boards of Accountancy
(NASBA) as a sponsor of continuing
professional education on the National
Registry of CPE Sponsors. State boards of
accountancy have final authority on the
acceptance of individual courses for CPE
credit. Complaints regarding registered
sponsors may be addressed to the National
Registry of CPE Sponsors, 150 Fourth
Avenue North, Suite 700, Nashville, TN,
37219-2417. Website: www.nasba.org.
National Board of Certified
Counselors
Essential Learning, LLC is an NBCC Approved
Provider (ACEP™) and may offer NBCCapproved clock hours for programs that
meet NBCC requirements. The ACEP is solely
responsible for all aspects of this program.
Continuing education credit is provided
in part through the National Council’s
co-sponsorship agreement with Essential
Learning, LLC, an approved CE provider.
This activity has been planned and
implemented in accordance with the
Essentials and Policies of the Accreditation
Council for Continuing Medical Education
(ACCME) through the joint sponsorship of
the Warren Alpert Medical School of Brown
University and the National Council for
Community Behavioral Healthcare. The
Alpert Medical School is accredited by the
ACCME to provide continuing medical
education for physicians.
The Alpert Medical School designates this
Live activity for a maximum of 20.5 Total
Hours AMA PRA Category 1 Credits™.
Tweet your conference experience, use #NatCon2011
Download the Conference Planner App, NatCon2011, for your smartphone from the App Store
ADA Statement: ADA accommodations will be
made in accordance with the law. If you require ADA
accommodations, please indicate what your needs
are at the time of registration. We cannot ensure the
availability of appropriate accommodations without
prior notifications.
Grievance Policy: Should any registrant be dissatisfied
with the quality of their continuing education program
during the 41st National Council Conference, a request
in writing must be submitted to the National Council for
Community Behavioral Healthcare within five days of
the conclusion of the conference to receive a full refund
of registration fees. Email request to Conference@
TheNationalCouncil.org or fax to 202.386.9391.
9
Sunday, May 1
Explore San Diego
Welcome Booth
8:00 am – 5:00 pm
Room: Litrenta Foyer, Second Level
Will it be Little Italy or authentic Mexican
flavor for dinner? Come on over and ask the
locals about the best dining and entertainment
options and get tips on navigating unique
southern California attractions.
Hosted by Mental Health Systems, Inc.,
stop by their Booth 203 in the Expo Hall
to say thank you.
Meet to Eat
The fun continues into the evenings, Sunday – Tuesday.
We help you find a group of fellow attendees to go out
to dinner with and make reservations at local restaurants
offering great fare and the best bargains. Email Jennifer
Moore at Restaurant Events (jennifer@restaurantevents.
com) for restaurant selections, menus, and reservations.
Please indicate that you are a National Council Conference
attendee and indicate the day and time for which you want
reservations. Please note that your credit card information
will be required to confirm reservations and there is a
no-show fee.
10
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Sunday, May 1
2011 Conference Program
Preconference Universities
The following Preconference Universities that take place on Sunday are NOT included in your main conference
registration and require a separate fee. If you haven’t registered in advance but wish to join a Preconference University,
stop by the Conference Registration/HelpDesk in the Litrenta Foyer.
HD1. Peers as Health Educators:
New Roles in the New Healthcare
Ecosystem
9:00 am – 1:00 pm
Room: Manchester D, Second Level
This institute explores strategies to expand
peer leadership to a wide range of health
reform initiatives — primary and behavioral
health integration, health prevention and
resiliency, and patient-centered healthcare
homes – and introduces the SAMHSA 10x10
Wellness Campaign. National leaders in the
consumer movement present a peer health
screening program and whole health and
resiliency curriculum.
George Brice, Jr., MSW, Clinical Faculty
Instructor/Trainer, Integrated Employment
Institute, UMDNJ-SHRP, Department of
Psychiatric Rehabilitation & Counseling
Professions; Larry Fricks, Deputy Director,
SAMHSA-HRSA Center for Integrated Health
Solutions, National Council for Community
Behavioral Healthcare; Lauren Spiro, Mental
Health Communications Manager, SAMHSA
Education for Social Inclusion
HD2. Cultivating Individual Donors
2:00 pm – 6:00 pm
Room: Betsy C, Second Level
Individual donors typically account for
more than three quarters of charitable giving
each year, and can be consistent, long-term
sources of support in good times and bad.
Come and learn a tested process to identify
and cultivate passionate donors committed to
your mission. Walk away with a fundraising
model customized to your organization’s
needs.
FD1. Secrets of Successful Chief
Operating Officers
9:00 am – 5:00 pm
Room: Manchester C, Second Level
Nate Bennett, PhD, former Harvard professor
and co-author of Riding Shotgun: The Role
of the COO, distills lessons learned from
his experience in executive development
programs for Microsoft, AT&T, The Centers
for Disease Control, the FBI, and IBM. He
offers Chief Operating Officers guidance
in balancing the CEO’s vision with the
challenges of running a complex healthcare
organization, nurtures skills in mediation and
negotiation, and points the way to fostering
employee engagement.
Nate Bennett, Wahlen Professor of
Management, Georgia Tech
FD2. Business Development Boot
Camp by Monica Oss
9:00 am – 5:00 pm
Room: Manchester I, Second Level
As healthcare reform, parity, and continuing
economic upheavals reshape our world,
how can your organization diversify and
innovate? Join us for a senior executive
boot camp on the best practices to help
you achieve breakthroughs in a redefined
post-recession marketplace. Explore new
healthcare market models, successful
marketing ideas and channels, and revenue
boosting and diversification opportunities.
Richard Louis, Senior Associate, Open Minds;
Monica E. Oss, CEO, Open Minds
Terry Axelrod, Founder & CEO, Benevon;
Brad Barry, President and CEO, Child
Guidance Resource Centers
Tweet your conference experience, use #NatCon2011
Download the Conference Planner App, NatCon2011, for your smartphone from the App Store
FD3. Organizing a Safety Net
Accountable Care Organization:
Round Pegs, Square Holes, and a
Lot of Sandpaper
9:00 am – 5:00 pm
Room: Manchester H, Second Level
Accountable care organizations are the
foundational elements of the future
healthcare system, designed to meet the
triple aim of improved quality, patient
experience, and reduced costs. Mental health
and substance use treatment providers must
position themselves to be recognized as
qualified partners. Learn how you can create
a safety net accountable care organization in
your community to address the full range of
client needs including primary care, mental
health, substance use treatment, social
services, housing, and other services and
supports.
John Freeman, Owner, Pragmatic Associates;
Robin Henderson, PsyD, Director, Behavioral
Health Services, St. Charles Health System;
Dale Jarvis, CPA, Managing Consultant, Dale
Jarvis and Associates; Robert Sheehan, MSW,
MBA, Executive Director, The Community
Mental Health Authority of Clinton, Eaton,
and Ingham Counties
FD4. Shining a Light: Implementing
Trauma-informed Care
9:00 am – 5:00 pm
Room: Manchester A, Second Level
Increasingly, trauma is being recognized
as a public health crisis, and the root cause
for many physical, mental, and substance
use disorders. Trauma-informed care offers
a new paradigm for organizing services by
shifting the premise from “What is wrong
with you?” to “What has happened to you?”
Learn how your organization can create
11
Sunday, May 1
and offer effective trauma-informed care
and involve trauma survivors in developing
policies and programs.
Cosponsored by the SAMHSA-funded
National Center for Trauma-Informed Care
Raul Almazar, RN, MA, President, Almazar
Consulting, Faculty, Office of Technical
Assistance, NASMHPD; Beth Filson, CPS,
MFA, Trauma Informed Peer Support,
NCTIC/NASMHPD, National Center for
Trauma Informed Care; Jerry A. Jenkins,
MEd, MAC, Executive Director, Anchorage
Community Mental Health Services;
Cheryl Mann, PhD, President, Board of
Directors, Anchorage Community Mental
Health Services; Susan Salasin, Director,
Trauma and Trauma-Informed Care
Program, Substance Abuse and Mental
Health Services Administration; Cheryl
Sharp, MSW, ALWF, CPSST, Coordinator
for Community Integration & Wellness,
National Council for Community
Behavioral Healthcare; Shairi R. Turner,
MD, MPH, Deputy Secretary for Health,
Director, Office of Minority Health, Florida
Department of Health; Sharon D. Wise,
MHS, Peer Specialist/Consultant/Trauma
Survivor, The National Center for Trauma
Informed Care
FD5. Core Competencies in
Suicide Prevention: Assessing and
Managing Suicide Risk
9:00 am – 5:00 pm
Room: Manchester E, Second Level
Suicide is among the primary public health
crises facing our nation. Psychiatrists,
psychologists, licensed counselors, social
workers, addictions treatment specialists,
and employee assistance professionals can
all benefit from this session focusing on key
core competencies and skills for working
effectively with individuals at risk of suicide.
Cosponsored by the Suicide Prevention
Resource Center
John Hancock, Director of Wellness and
Chief Psychologist, Lewis and Clark College
FD6. Ten Things You Can Do Now to
Get Ready for Healthcare Reform
9:00 am – 5:00 pm
Room: Manchester G, Second Level
David Lloyd presents the future healthcare
landscape, highlighting how behavioral
health providers can redesign service
delivery to ensure accessibility, efficiency,
and measurable outcomes. He reviews
the top ten areas — access, scheduling,
utilization management, and cost-based key
performance indicators, and more —providers
need to gear up on to survive in the new
health ecosystem.
Noel Clark, MA, CEO, Carlsbad Mental
Health Center, Presbyterian Medical
Services; Michael Flora, LPCC, LSW, CEO,
Ben Gordon Center; David Lloyd, Founder,
MTM. Services, LLC; Scott Lloyd, President,
MTM. Services, LLC; Bill Schmelter, PhD,
Consultant, MTM Services, LLC
FD7. Sustaining Consumer and
Family-run Mental Health Services
9:00 am – 5:00 pm
Room: Manchester F, Second Level
As state budgets continue to be cut and
consumer-run programs remain financially
fragile, learn about offering your recoverycentered services through managed care
companies. Attend this tutorial to understand
how managed care works, identify which
of your programs might be funded through
a contract, and review the pros and cons of
working with a managed care network.
Cosponsored by Optum Health
Deb Adler, Senior Vice President for
Networks, Optum Health; Peter C. Ashenden,
Director of Consumer Affairs, Optum
Health; Sue Bergeson, Vice President of
Consumer Affairs, Optum Health; Marion
Brown, LCSW, Independent Consultant for
Network Projects, Optum Health; Pamela
B. Fox, MS, Manager, Office of Consumer
Affairs, UnitedHealthcare Community Plan;
Millie Sweeney, MS, Assistant Director for
Programs, Tennessee Voices for Children
12
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Sunday, May 1
BY INVITATION ONLY
2011 Conference Program
BY INVITATION ONLY
Recovery and
Empowerment
Welcome Reception
Primary and Behavioral National Council
Healthcare Integration Psychiatric Leadership
Leadership Summit
Program Class of 2010 5:00 pm – 6:00 pm
8:30 am – 5:30 pm
8:30 am – 5:00 pm
Room: Cunningham, Fourth Level
Room: Emma A, Third Level
The SAMHSA-HRSA Center for Integrated
Health Solutions is hosting a leadership
summit of key thought leaders — it’s an
intensive day of information sharing
and strategy development for primary
and behavioral healthcare integration.
Participants learn how to be the change
agents for their agencies, their states,
and the field.
National Council for Community Behavioral
Healthcare, State Association of Addiction
Services, National Association of Community
Health Centers, NIATx.
The National Council’s Psychiatric Leadership
Program equips participants with increased
knowledge of the public mental health
system and skills in administrative psychiatry
and organizational leadership. Expert faculty
deliver a curriculum featuring the business
and politics of mental health, effective
clinical and managerial leadership skills, and
recovery-oriented practice. Participants also
have the opportunity for peer networking
with fellow participants and program alumni.
The class of 2011 ends with a meeting at the
Conference.
BY INVITATION ONLY
FOR CERTIFIED INSTRUCTORS ONLY
National Council
Psychiatric Leadership
Program Class of 2011
9:00 am – 5:00 pm
8:30 am – 5:00 pm
Room: Emma C, Third Level
The National Council’s Psychiatric Leadership
Program equips participants with increased
knowledge of the public mental health
system and skills in administrative psychiatry
and organizational leadership. Expert faculty
deliver a curriculum featuring the business
and politics of mental health, effective
clinical and managerial leadership skills, and
recovery-oriented practice. Participants also
have the opportunity for peer networking
with fellow participants and program alumni.
The class of 2011 opens with a meeting at the
Conference.
Room: Edward A/B, Second Level
Do you have a lived experience with a mental
illness and/or addiction? Join us for a special
reception to network with peers among
conference attendees and to learn about
conference sessions of special interest to you.
Hosted by Larry Fricks, Deputy Director,
National Council’s SAMHSA-HRSA Center
for Integrated Health Solutions
Mental Health First Aid
Instructor Summit
Room: Madeleine, Third Level
Mental Health First Aid USA instructors from
across the country gather to share lessons
learned from implementing the program in
their communities, engage in dialogue with
colleagues, and shore up on technical and
marketing support for continued program
dissemination. The action-packed agenda
includes experts on fundraising, media
training, and building outcomes data. The
summit also recognizes the winner of the
first “Mental Health First Aid USA Best
Community Impact” award.
National Council for Community Behavioral
Healthcare, Maryland Department of Health
and Mental Hygiene, Missouri Department of
Mental Health.
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Find Your Way
Map on page 6
Ground Level
Douglas Pavilion &
Foyer
Second Level
Betsy
Edward
Elizabeth Ballroom
Elizabeth A–H
Elizabeth Foyer
Gregory
Litrenta Foyer
Manchester A–1
Manchester Foyer
Molly
Third Level
Annie
Del Mar
Emma
Ford
George Bush
Madeleine
Maggie
Mohsen
Windsor
Fourth Level
America’s Cup
Randle
Cunningham
13
Monday, May 2
Continental Breakfast
7:00 am – 8:00 am
Room: Expo Hall, Douglas Pavilion, Ground Level
Open to all conference attendees. Power up as you network with
fellow attendees and shop for great deals with exhibitors.
Board2Board Peer
Networking Breakfast
7:00 am – 8:00 am
Room: George Bush, Third Level
Fun Run
6:00 am – 7:00 am
Where: Meet in the lobby of the Manchester Grand Hyatt
Board members of nonprofit
healthcare organizations attending
the conference are invited to join
colleagues across the country over
breakfast. It’s an open agenda and
a time to connect informally, to
share leadership lessons learned and
pick up tips from peers on handling
difficult situations.
Happy Monday! Kick off this rigorous conference week with an
energizing run on the scenic trails by the breathtaking San Diego
Bay. Whether you’re a lifelong marathon runner or just starting
out, this run is for you. Take it at your pace.
Coordinated by Paul Kirsch, Echo Group
Expo Hall
Yoga With Nola
Where: Poolside, Fourth Level
Monday, May 2, 7:00 am – 6:30 pm;
Tuesday, May 3, 7:30 am – 4:00 pm
Douglas Pavilion, Ground Level
Join our early morning yoga class. Turn on your body’s ability to
relax and tune in as the stress and tension dissolves into blissful
tranquility. Using soothing and deeply supported restorative yoga
postures, this profoundly relaxing practice can shift your attitude,
clear your mind, and heal your body. Leave feeling completely
revitalized and renewed. Don’t forget to bring your yoga mat,
comfortable clothes, and towel.
Meet healthcare’s leading vendors who are here to help
you plan your organization’s future and seize new
opportunities in the healthcare market. The Expo Hall
is the premier 2011 marketplace for innovations and
great deals in fundraising, marketing, staffing, training,
consulting, IT, facilities, food, furniture, medications,
office supplies, transport, and much more.
6:00 am – 7:00 am
Coordinated by Nola Murphy, McClendon Center
14
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Monday, May 2
2011 Conference Program
Rooms fill up fast! Arrive early to make sure you have the best seat
and don’t miss a single minute!
General Session: The Five
Dysfunctions of a Team
Patrick Lencioni, Bestselling Business Author
and Management Consultant
8:45 am – 9:45 am
Room: Elizabeth Ballroom,
Second Level
General Session:
Be the Change
Linda Rosenberg, President & CEO, National
Council for Community Behavioral Healthcare
8:00 am – 8:45 am
Room: Elizabeth Ballroom, Second Level
Free livestream at www.TheNationalCouncil.org/Conference
8:00 am – 8:45 am pacific
Linda Rosenberg is the fearless voice of the nation’s behavioral
health safety net. Whether in Washington’s corridors of power or in
the trenches, she advocates tirelessly for a better future for persons
with mental illness and addictions. Her annual “state of the union” at
the conference is known for charting a definitive course of action to
navigate healthcare’s stormy seas.
In 1962 President Kennedy said “We choose to go the moon not
because it is easy, but because it is hard… because that challenge is
one that we are willing to accept, one we are unwilling to postpone,
and one which we intend to win.” Right now, making the troubled
health and behavioral health care systems in this country more
person centered, evidence based, and quality driven may sound as
fanciful as sending a man to the moon did in 1962. How can we even
think about it at a time when budgets are being slashed, staff are
being laid off, services are being cut, and whole programs are being
eliminated? “And yet, how can we not?” challenges Rosenberg, as
she points the way.
What’s your ultimate competitive
advantage? “Not finance.
Not strategy. Not technology.
It is TEAMWORK — because
teamwork is so powerful and
so rare.”
A fixture on every bestseller
list for eight years, The Five
Dysfunctions of a Team explores
the fundamental causes of
organizational failures. Join
Fortune 500 CEOs, NFL coaches, and military leaders who’ve learned
valuable leadership lessons from Pat Lencioni, who inspires through
his accessibility, humor, and storytelling. Described by the Wall
Street Journal as one of the five most in-demand business speakers
in the country, this bestselling business author and corporate
culture guru is a tremendous teacher, leader, and coach who helps
organizations build world-class teams. Lencioni is a leading expert
on organizational success through improved teamwork, clarity, and
employee engagement.
Go to the Conference Bookstore, Elizabeth Foyer, for Patrick
Lencioni’s book signing, 10:00 am – 10:30 am.
Continuing the Conversation
On Patrick Lencioni
9:45 am – 10:45 am
Room: Continuing the Conversation Lounge,
Elizabeth Foyer, Second Level
Informal facilitated discussions offer an unprecedented opportunity
to build on the key points made by our sought-after general
session speakers and translate them into actionable items for your
organization. Join fellow attendees to discuss your unique teamwork
challenges and how you can apply lessons learned from Patrick
Lencioni’s general session.
Supported by Alkermes, stop by their Booth 302 in the Expo Hall to
say thank you.
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Download the Conference Planner App, NatCon2011, for your smartphone from the App Store
15
Monday, May 2
Film Festival: Lost in
Woonsocket
SEPARATE REGISTRATION REQUIRED
Psychiatrists and Medical
Directors Summit
10:00 am – 11:30 am
8:45 am – 6:00 pm
Room: Theatre in Elizabeth Foyer, Second Level
Room: Randle E, Fourth Level
Planned by and for psychiatrists working in the public sector, the
summit addresses new and enhanced leadership roles for medical
directors and psychiatrists as innovative service delivery models are
implemented and behavioral health and primary care are integrated.
Stimulating breakout sessions include discussions of productivity
measures, collaborative and integrated delivery systems and care
models, medical leadership, and partnering with consumers to
improve all aspects of health. Presenters also share experiences and
lessons from the National Council’s Psychiatric Leadership Program.
Note: Summit attendees break to hear President Bill Clinton
from12:00 pm – 1:00 pm.
Frank deGruy, MD, MSFM, Woodward-Chisholm Professor and Chair,
Department of Family Medicine, University of Colorado Denver
School of Medicine; John Kern, MD, Chief Medical Officer, Regional
Mental Health Center; John Oldham, MD, MS, Senior Vice President
and Chief of Staff, The Menninger Clinic; Lori Raney, MD, Medical
Director, Axis Health System; Kathleen Reynolds, MSW, ACSW, Vice
President, Health Integration and Wellness Promotion
Missing for two years,
two individuals living
with alcoholism are
discovered living
together in the back
woods of Woonsocket,
Rhode Island. A series of
profound coincidences
lead to miraculous
reunions with their
families and a chance
at treatment, recovery,
and redemption. The
challenge, however, is yet
to come. What happens
when only one of the
men is able to remain
sober?
Produced by Thea
Maichle
Video and Photo Booth
Monday, May 2, 7:30 am – 4:00 pm;
Tuesday, May 3, 7:30 am – 4:00 pm
Manchester Foyer, Second Level
Get on camera! Look out for our video newsmagazine
crew on the show floor or stop by the special booth to
publicly share your opinion on all things conference and
National Council. Earn fame while you make your voice
heard. And take a look at the latest videos and photos
from the day’s events!
16
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Monday, May 2
2011 Conference Program
Workshops (A)
10:00 am – 11:30 am
A1. Serving Persons with Cooccurring Disorders: What Works?
A3. MapQuest for Health:
Colorado's Focus on Integration
Room: Ford, Third Level
Room: Madeleine A, Third Level
Most individuals with co-occurring
substance use and mental health disorders
don’t seek services in mental health settings,
even fewer are served in addiction treatment
programs, and behavioral health disorders
are often ignored in primary care. But
healthcare reform’s expansion of insurance
coverage and the public’s increasing
attention to the impact of mental illnesses
and addictions offers new opportunities for
engagement. Learn how the Dual Diagnosis
Capability in Addiction Treatment and
Dual Diagnosis Capability in Mental Health
Treatment indexes offer practitioners data
upon which to base treatment and guide
improvement efforts.
Join a discussion of Colorado’s successful
efforts to promote collaboration between
primary and mental healthcare. Their first
step was an Integrated Care Mapping Project
that used Google Maps to identify and profile
integrated sites. With a roadmap of more
than 100 collaborative models, Colorado has
a rich library of lessons learned about the
financing and delivery of integrated care.
Now you can benefit from their warehouse of
knowledge and begin planning for your state,
region, or community.
Track: Addictions and Co-occurring
Disorders
Mark P. McGovern, PhD, Assistant Professor
of Psychiatry and Community and Family
Medicine, Dartmouth Medical School
A2. New Roles, New Responsibilities
for Case Managers
Room: Manchester A, Second Level
What does a case manager do? You may be
surprised by the answer. As the integration of
behavioral health and primary care becomes
commonplace, the roles and responsibilities
of case managers continue to evolve. Attend
this session to learn about and discuss
emerging opportunities for case managers
to shift focus to the whole heath needs of
consumers and to provide leadership in
newly integrated settings.
Track: Behavioral Health/ Primary Care
Integration
Sandy Blount, EdD, Director of Behavioral
Science, UMass Medical School, Department
of Family Medicine and Community Health
Track: Behavioral Health/ Primary Care
Integration
George DelGrosso, Executive Director,
Colorado Behavioral Healthcare Council;
Brian Turner, Public Policy Specialist,
Colorado Behavioral Healthcare Council
A5. Cultivating Donors, Creating
Sustainable Funding
Room: Manchester C, Second Level
The Benevon Model is a highly structured
fundraising system that has been
successfully implemented by all types and
sizes of nonprofit organizations. Help your
organization build lifelong relationships
with donors who understand, support, and
champion your work. This model offers a
practical approach for starting where you
are, cultivating the supporters/potential
donors you already have, and — over time
— systematically expanding your base of
lifelong donors.
A6. Adopting Evidence-based
Practices: Is Your Organization
Prepared for Change?
Room: Manchester D, Second Level
Climate and culture matter! Research shows
that an organization's unique climate and
culture are strongly linked to successful
implementation of evidence-based practices.
In fact, your organization’s culture may be
as important as the skills of your clinicians.
This workshop teaches you how to assess
your organization's readiness to adopt new
practices and what you need to do if the
outlook for change is bleak.
Track: Children and Youth
Tony Hemmelgarn, PhD, Research Professor,
Children's Mental Health Services Research
Center; Jerry Vagnier, LCSW, Vice President
of Operations, Helen Ross McNabb Center
A7. Who Heals The Healers? Trauma
in the Workforce
Room: Gregory, Second Level
How can caregivers serve individuals
victimized by trauma if they themselves
have been traumatized and are demoralized?
This session demonstrates how to apply
principles of trauma-informed care to
facilitate organizational and staff healing
and movement to wellness. Learn effective
strategies that attend to the emotional impact
of change and innovation and help create a
fully engaged and productive workforce.
Track: Clinical Advances
Raul Almazar, RN, MA, President, Almazar
Consulting
Track: Board Governance
Terry Axelrod, Founder & CEO, Benevon;
Brad Barry, President and CEO, Child
Guidance Resource Centers; Kim Bond,
President, Mental Health Systems, Inc.
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17
A8. What! What to do When Your
Client Has NO Goals?
Room: Manchester F, Second Level
A central characteristic of recovery-oriented
practice is that care is based on a person’s
hopes, dreams, aspirations, and goals rather
than on his or her illness or symptoms. But
a common challenge for practitioners who
are shifting to a recovery orientation — and
a source of skepticism regarding recovery
— is that there are individuals who do not
readily describe any such hopes, dreams,
or aspirations. How do you plan care when
the person says he or she has no goals? This
session offers answers.
Track: Health Promotion, Prevention, and
Recovery
Larry Davidson, PhD, Professor of Psychiatry
and Director, Program for Recovery and
Community Health, Yale School of Medicine,
Institute for Social and Policy Studies
A9. Compliance and Quality: Why
You Should Care
Room: Manchester B, Second Level
This session discusses the transition from
“is it there?” to organizational processes
that measure both “is it there and is it of
good quality?” Come prepared to hear about
and discuss recent trends in compliance
enforcement, including the expectation that
organizations have processes that assess
and value the quality of care. Learn how to
enhance your quality control systems and
avoid potentially painful audits.
Track: Healthcare Reform and the Financial
Marketplace
Debra Burock, PhD, Clinical Compliance
Officer, NHS Human Services, Inc.; John
Ciavardone, CCP, CCE, Senior Vice President
for Compliance and Quality, NHS Human
Services, Inc.
efficient, more productive, more effective,
and better prepared to embrace collaboration
opportunities. David doesn’t disappoint.
A10. Designing the Healthcare
Neighborhood: Where is Mr. Rogers
When We Need Him Most?
Noel Clark, MA, CEO, Carlsbad Mental Health
Center, Presbyterian Medical Services; David
Lloyd, Founder, MTM Services, LLC; Scott
Lloyd, President, MTM Services, LLC
Room: Manchester I, Second Level
Healthcare neighborhoods for safety net and
vulnerable populations can be the organizing
principle for new management and financing
structures supporting a fully integrated
delivery system that includes health, mental
health, substance use, housing, schools,
employment services, and more. Learn about
the healthcare neighborhood — how the
concept enables and supports the work of
federal, state, and local healthcare reform
designers; and how you can promote the
concept in your community.
Track: Healthcare Reform and the Financial
Marketplace
Dale Jarvis, CPA, Managing Consultant, Dale
Jarvis and Associates; Andrew Keller, PhD,
Principal, TriWest Group
A11. Open Access and Other Keys to
Healthcare Reform Readiness
Room: Manchester H, Second Level
This workshop outlines the top ten issues
that your organization MUST address to
effectively participate in emerging healthcare
service delivery models. Join David Lloyd
and the MTM team as they prepare you for
the dangers and opportunities of reform.
Leave ready to change your organization’s
operations and practices — to be more
Technology Learning Center
Monday, May 2, 7:00 am – 5:00 pm; Tuesday, May 3, 7:30 am – 4:00 pm
Manchester Foyer, Second Level
Join the National Council and our IT partners for educational sessions on the hottest
topics in health information technology today — meaningful use, federal funding,
regional health information networks, and more.
Supported by Defran Systems, stop by their Booths 411 and 510 in the Expo Hall to say
thank you.
18
Track: Healthcare Reform and the Financial
Marketplace
A12. How We Got Barb Back: The
Story of My Sister's Reawakening
After 30 Years of Schizophrenia
Room: Manchester E, Second Level
Margaret Hawkins, author of How We Got
Barb Back, describes how her sister lived with
schizophrenia that remained undiagnosed
and untreated for 32 years. Hawkins recounts
her family’s multigenerational battle with
mental illness and shares a story that began
in shame, secrecy, and stigma but turned
toward hope as she got help for her sister.
Track: In My Own Words: Personal Stories of
Recovery
Margaret Hawkins, Author
Margaret Hawkins signs her book at the
Bookstore, Elizabeth Foyer, 1:30 – 2:00 pm.
A13. Communicating with the New
Generation of Consumers: It’s All
About Social Media
Room: Social Media Lab, Douglas
Pavilion, Ground Level
The days of one-way communication
with consumers are disappearing. This
session focuses on changing consumer
demographics, and the need to communicate
and interact in more personalized, flexible
ways. Learn how providers and consumers
are using web portals and social media to
communicate and even to treat. Explore
the pros and cons, debate the issues, and
get ready — the technology and texting
revolution has arrived!
Track: Social Media and Messaging
Carl Clark, MD, CEO, Mental Health Center
of Denver; Kevin Scalia, Executive Vice
President, Corporate Development, Netsmart
Technologies
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Monday, May 2
2011 Conference Program
A14. Regional Health Information
Exchanges: How Far Behind Is
Behavioral Health?
A16. What Are Managed Care
Companies Planning?
Coffee Break
Room: Manchester G, Second Level
Room: Technology Learning Center,
Manchester Foyer, Second Level
Want to know how managed care executives
are thinking about changes in healthcare
delivery and what they are forecasting for
specialty behavioral health providers? We’ve
assembled the CEOs and senior executives
from five of the largest managed care
companies for an engaging discussion (no
PowerPoints!) peppered with provocative
questions and frank assessments of specialty
services’ capacity and competence to meet
new demands.
Room: Expo Hall, Douglas Pavilion,
Ground Level
Examine Regional Health Information
Organizations, and the potential for federal
funding and business opportunities.
Describing four diverse RHIOs, this workshop
explores the variations in purpose and
operation and the emerging business
arrangements; technology options; care
standardization and outcomes; and
competing expectations for medical homes
for persons with co-morbid health and
behavioral health challenges. Join a lively
discussion on RHIOs — market share,
implications for regional growth, and the
advantages and costs.
Track: Treatment and Health Information
Technologies
David I. Cohen, MD, MSc, Executive VP,
Clinical and Academic Development, Sr. Vice
Chairman, Dept. of Medicine, Maimonides
Medical Center; Amy Dorin, LCSW, Senior
Vice President, Behavioral Health Services,
FEGS Health and Human Services System;
Jonas Waizer, PhD, Chief Operating Officer,
FEGS Health and Human Services System
A15. Say It So They Listen: Applying
Broadcast TV Techniques to
Employee Communication
Room: Del Mar, Third Level
Become a highly effective communicator!
Adopt the techniques used in broadcast
television to get your message across and
increase your influence. Improve your
emails, meetings, and presentations. Learn
how authoritative body language can
position you as a leader and increase the
likelihood of your getting what you need and
want from every situation and interaction.
Track: Healthcare Reform and the Financial
Marketplace
Charles Curie, Principal, The Curie Group,
LLC; Sam Donaldson, PhD, President and
CEO, Cenpatico, LLC; Anne McCabe, Senior
Vice President, Public Sector Solutions,
Magellan Health Services; Tim Murphy,
President and Chief Executive Officer,
Beacon Health Strategies, LLC; Andrew
Sekel, PhD, CEO, OptumHealth Behavioral
Solutions; John Tadich, President, Public
Sector Division, Value Options
11:30 am – 12:00 pm
Open to all conference attendees. Take a
break as you network with fellow attendees
and visit the exhibitors.
Find Your Way
Map on page 6
Ground Level
Douglas Pavilion &
Foyer
Second Level
Betsy
Edward
Elizabeth Ballroom
Elizabeth A–H
Elizabeth Foyer
Gregory
Litrenta Foyer
Manchester A–1
Manchester Foyer
Molly
Third Level
Annie
Del Mar
Emma
Ford
George Bush
Madeleine
Maggie
Mohsen
Windsor
Fourth Level
America’s Cup
Randle
Cunningham
Bookstore
Monday, May 2, 7:00 am – 5:30 pm;
Tuesday, May 3, 7:30 am – 4:30 pm;
Wednesday, May 4, 7:00 am – 11:15 am
Elizabeth Foyer, Second Level
Browse the bookstore for bestsellers by conference speakers and popular healthcare
titles. Get great deals on a diverse array of National Council publications on business
and clinical best practices. Or order an electronic copy of the in-demand 2011
Behavioral Health Salary Survey.
Track: Leadership, Management, and
Workforce
Schatzie Brunner, The Presentation Coach
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19
Monday, May 2
Arrive early to make sure you have the best seat for this once
in a lifetime session. We’ll start on time and you won’t want
to miss a moment.
General Session:
Embracing Our
Common Humanity
President Bill Clinton
12:00 pm – 1:00 pm
Room: Elizabeth Ballroom, Second Level
President Bill Clinton, Founder of The William J.
Clinton Foundation and 42nd President of the United
States of America, is delivering the keynote address at
the 2011 National Council Conference.
For eight years, President Clinton led the United States through
unprecedented prosperity and change. Now, he is a powerful voice for
international progress and cooperation as he shares his unique insights
and observations with audiences around the world. After leaving the
White House, President Clinton established the William J. Clinton
Foundation to improve lives and empower people in the United
States and throughout the world to meet the challenges of global
interdependence.
President Clinton joins us at the National Council Conference to
describe the challenge of globalization, emphasize our growing
interdependence, and reflect on “Embracing a Common Humanity.”
20
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Monday, May 2
Lunch
1:00 pm – 2:15 pm
Room: Expo Hall, Douglas Pavilion, Ground Level
Open to all conference attendees. Review state-of-the-art
products and services from the industry’s leading vendors
as you stop for lunch.
Supported by Genoa Healthcare, stop by their Booth 801
in the Expo Hall to say thank you.
2011 Conference Program
Social Media Expert Bar
Monday, May 2, 7:30 am – 6:30 pm;
Tuesday, May 3, 8:00 am – 4:00 pm
Douglas Foyer, Ground Level
Cool tips in 10 minutes — Facebook etiquette, useful
smartphone apps, or professional connections through
LinkedIn — come on over to get oriented, ask all your social
media questions, and pick up the latest lingo from the “cool
kids” at your service.
Continuing the Conversation
On President Clinton
1:00 pm – 2:00 pm
Room: Continuing the Conversation Lounge,
Elizabeth Foyer, Second Level
Informal facilitated discussions offer an unprecedented opportunity
to build on the key points made by our sought-after general
session speakers and translate them into actionable items for your
organization. Pick up your lunch in the Expo Hall and join fellow
attendees to discuss globalization and philanthropy, and how you can
apply lessons learned from President Clinton’s general session.
Supported by Alkermes, stop by their Booth 302 in the Expo Hall to
say thank you.
Wii RockBand & JustDance
Monday, May 2 7:30 am – 5:00 pm;
Tuesday, May 3, 7:30 am – 4:00 pm
Elizabeth Foyer, Second Level
Live out your rock and roll fantasies with an impromptu
“band” of buddies. Rock out to some of your favorite songs
— on drums, guitar, or vocals. Or show off your dance moves.
Perform, cheer your colleagues, and drop off your business
card to enter a drawing for a free iPad2!
Supported by the Mental Health Risk Retention Group &
Negley Associates. Stop by their Booth in the Elizabeth Foyer to
say thank you.
Living Listserve
1:15 pm – 2:00 pm
Room: Elizabeth Foyer, Second Level
This highly popular National Member Listserve comes to Life! Grab
your lunch from the expo hall and join your colleagues for facilitated
conversations on some of the hottest topics discussed on the listserve
in recent months.
Open Access: Is the first step getting consumers in the door? What
are the benefits and negatives of open access on consumer care, staff,
and outcomes? Can we truly eliminate waiting lists for care?
Facilitated by Noel Clark, CEO, Carlsbad Mental Health Center
Staff Productivity: The age-old dilemma of quality vs. quantity.
How do the current economic pressures on provider organizations
trickle down to direct service staff and impact morale and
performance? And where do our consumers fit in?
Image & Fashion
Consultants on Call
Monday, May 2, 10:00 am – 4:00 pm;
Tuesday, May 3, 10:00 am – 4:00 pm
Elizabeth Foyer, Second Level
What’s your personal style? Do
you know your colors? Stop by
for a free custom analysis and
consultations on makeup, hair,
and clothes that work best for
you. Top-notch professionals
give you a makeover that brings
out the real you.
Facilitated by Michael Flora, CEO, Ben Gordon Center
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21
Monday, May 2
Lunch 'n' Learns
1:15 pm – 2:00 pm
Pick up your boxed lunch from the Expo Hall, Douglas Pavilion, before you head to any one of these eight interactive
lunches ‘n’ learn sessions.
MLunch1. The Mental HealthInformed Conversation: How to
Make the Development Case
Room: Manchester A, Second Level
MLunch3. Interoperability True and
False: Tech Talk for CEOs
Room: Technology Learning Center,
Manchester Foyer, Second Level
What does the community need to know
about the services your organization provides
and how can you share the information in
ways that promote philanthropic giving? Do
your services address current community
conditions and concerns? Can you
demonstrate positive outcomes? Join your
colleagues to explore how to make the case
for giving.
This non-technical session arms you with
the information you need to to engage in
discussions about information exchanges.
Presenters decode the jargon, help you
understand the possibilities of data exchange,
and prepare you for a seat at your local
healthcare table.
Track: Board Governance
Paul Kirsch, Director of Marketing, The
Echo Group; Joseph Viger, Vice President
of Business Development, The Echo Group;
Grady Wilkinson, CEO, Sacred Heart
Rehabilitation Center
John Harvey, Program Development
and Grant Consultant, Chestnut Health
Systems, Inc.
MLunch2. Relationships, Resiliency,
Recovery: A Partnership for Schoolbased Mental Health
Room: Manchester B, Second Level
Learn about the Los Angeles Child Guidance
Clinic’s 3 R’s Project: Building Relationships,
Resiliency and Recovery in Immigrant
Children. A replicable model, the 3 R’s
Project provides culturally competent,
trauma-informed school-based mental health
services for uninsured immigrant children.
Come and discover new possibilities in
working with schools and communities.
Track: Children and Youth
Eric Inouye, LCSW, Community Access
Coordinator, Los Angeles Child Guidance
Clinic; Diana Ruiz, Healthy Start Coordinator,
Norwood Elementary School, LAUSD
22
Track: Treatment and Health Information
Technologies
MLunch4. The Milestones
of Recovery Scale: How Your
Organization Can Measure
Recovery
Room: Manchester G, Second Level
The Milestones of Recovery Scale measures
three levels of consumer recovery — level of
risk, level of engagement, and level of skills
and supports. Learn how using this powerful
recovery measurement system promotes
improved services and consumer outcomes.
Track: Health Promotion, Prevention, and
Recovery
David Pilon, PhD, CPRP, President and CEO,
Mental Health America of Los Angeles
MLunch5. Planetree: A Model for
Improving the Patient-centered
Healthcare Experience
Room: Manchester H, Second Level
Consumer-centered care? How do you make
it a reality in your setting? Learn all about
the Planetree model from providers who’ve
implemented the model in California and the
Netherlands.
Track: Organizational Excellence and
Practice Improvement
J.W.M. (Joep) Verbugt, Chairman Executive
Operating Board, GGzE Geestelijke
Gezondheidszorg
MLunch6. Into the Future:
Integrating Outcomes Data
Collection into Daily Operations
Room: Manchester I, Second Level
Discuss how the Child and Adolescent
Functional Assessment Scale helps to
improve services for children and families,
allowing you to evaluate the effectiveness
of supports and services, improve quality,
and use outcomes data to inform strategic
planning.
Track: Organizational Excellence and
Practice Improvement
Susan Revels, MSW, LMSW, Department
Head for Services to Children and Families,
Monroe County Community Mental Health
Authority; Jane Terwilliger, MSW, Executive
Director, Monroe Community Mental Health
Authority
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Monday, May 2
MLunch7. Women Stepping into
Power: Professional Leadership and
Personal Effectiveness
Room: Manchester F, Second Level
Publicly traded companies led by women
CEOs consistently outperform other
companies, yet women are still a minority
at the highest levels of leadership, earning
only 82 cents for every dollar that a man in a
similar position makes. Examine how being
a woman can not only help you negotiate
for what you want and deserve, but can
make you a more effective team builder and
organizational leader.
Track: Leadership, Management, and
Workforce
Natasha Walsh, LCSW, Vice President of
Organizational Learning, Providence Service
Corporation
2011 Conference Program
Children’s
Networking
Group Roundtable
Meeting
Book Signing:
Margaret Hawkins
1:15 pm – 2:00 pm
Margaret
Hawkins signs
How We Got
Barb Back: Story
of My Sister’s
Reawakening
After 30 Years of
Schizophrenia.
In this book
Hawkins
describes how her
sister lived with
schizophrenia
that remained
undiagnosed and untreated for 32 years — a
story that began in shame, secrecy, and
stigma but took a surprising turn toward
hope as she got help for her sister.
Room: Windsor, Third Level
This meeting offers the opportunity for our
providers of children’s mental health services
to share success stories and best practices
and discuss current challenges. Join business
and clinical staff from youth providers to
brainstorm policies and practices that will
help you make the most of the changing
healthcare landscape.
Pick up your lunch in the Expo Hall and join
us at 1:15.
1:30 pm – 2:00 pm
Room: Bookstore, Elizabeth Foyer,
Second Level
Social Media Lab
Monday, May 2, 7:30 am – 6:30 pm;
Tuesday, May 3, 8:00 am – 4:00 pm
Expo Hall, Douglas Pavilion, Ground Level
Drop into our social media lab and discover new ways colleagues
are connecting with donors, consumers, and the future
workforce. Experts provide one-on-one lessons and give you an
extraordinary hands-on experience. Featured presentations make
the business case for the use of social media in healthcare.
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23
Monday, May 2
Thought Leader Sessions
2:15 pm – 3:15 pm
Four thought leaders present concurrently. No other sessions are scheduled for this time slot.
No, You Don't Just Get Over It: Adverse
Childhood Experiences
Comprehending the Incomprehensible:
Exploding the Myths about Suicide
Vincent J. Felitti, MD, Kaiser Permanente Medical
Care Program, San Diego
Thomas Joiner, PhD, Professor and Author
Facilitated by Kana Enomoto, MA, Director of
the Office of Policy, Planning and Innovation,
Substance Abuse and Mental Health Services
Administration
Thomas Joiner, who lost his father to suicide in
1990, is a researcher who has experienced the
agonizing hindsight of survivors, “one of the
greatest tragedies of suicide.” Looking back, he
knows precisely what was going on and precisely
what would have prevented his father’s death. In
his bestseller Why People Die By Suicide and Myths About Suicide
Joiner says there are three factors common to people who attempt
or complete suicide — a feeling of being a burden on loved ones,
sense of isolation, and the learned ability to hurt oneself. Joiner
easily connects the dots between theory, research and the practical
work of preventing suicide — come and hear from a researcher and
an advocate in action. Joiner is also Robert O. Lawton Distinguished
Professor of Psychology, Florida State University
Room: Elizabeth A-C, Second Level
Dr. Vincent Felitti is one of the principal investigators of the Adverse
Childhood Experiences Study, a long-term, in-depth analysis of over
18,000 adults that matches their current health status against eight
categories of adverse childhood experiences. The study documents
that time does not heal all wounds — one does not “just get over”
some things. Study findings to date reveal a powerful relationship
between our emotional experiences as children and our physical
and mental health as adults, as well as a strong link with the major
causes of adult mortality in the United States. Dr. Felitti discusses the
ACE Study and its relevance to the everyday practice of medicine
and mental health, and the importance of prevention. Felitti is also
Clinical Professor of Medicine at the University of California.
Leading Change: Promoting Better
Health for All Americans
Pamela Hyde, JD, Administrator, Substance Use and
Mental Health Services Administration
Room: Elizabeth D/E, Second Level
Free livestream at www.TheNationalCouncil.org/
Conference 2:15 pm – 3:15 pm pacific
Thomas Joiner signs his book at the Bookstore,
Elizabeth Foyer, 3:30 – 4:00 pm.
Congress and You:
Relationships That Matter
David R. Obey, Representative, 7th
District, Wisconsin (1969-2011)
Facilitated by Chuck Ingoglia, MSW, Vice President,
Public Policy, National Council for Community
Behavioral Healthcare
Room: Elizabeth F-H, Second Level
As administrator of SAMHSA, Hyde is a powerful
change agent. She’s bringing long-existing silos
together, enhancing SAMHSA’s credibility and
clout within the federal bureaucracy and spreading the message
that recovery from mental illness and addiction is to be expected.
An attorney and advocate who has led human service and mental
health organizations, Hyde says “We need to ensure we are respectful
of all people, whether they are pro-12 step, anti-psychiatry, service
providers, or service recipients. It is what we have in common, not
what we may disagree on, that makes us strong as a field.”
24
Room: Manchester H, Second Level
Congressman David Obey (D-WI, retired), who knows first-hand
the importance of every American family having access to good
healthcare, began his congressional service as the youngest member
of Congress in the United States, served as chair of the House
Appropriations Committee, and has been an ardent spokesperson
for political and Congressional reform. He talks about healthcare
reform, the power of grassroots advocacy, and how to build effective
relationships between elected officials and their constituents.
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Monday, May 2
Film Festival: OC87: The
Obsessive Compulsive Major
Depression Bipolar Asperger’s
Movie
2011 Conference Program
IdeaTalks a lá TEDTalks
3:30 pm – 5:00 pm
Room: IdeaTalks Pavilion, Manchester Foyer, Second Level
TEDTalks began as a simple attempt to share “ideas worth spreading.”
The talks were released online and attracted a global audience in
the millions. National Council IdeaTalks build on the TEDTalks —
speakers take 20 minutes to present their ideas in the most innovative
and engaging ways to provoke conversations that matter.
Monica Oss, President and CEO,
OPEN MINDS
Is Your Organization “Terminally Unique?”
Organizations that perceive themselves to be part of a special class
with unique realities often block themselves from exploring and
adopting innovations. Monica Oss helps you to diagnose your
organization along a continuum from exceptionally healthy to
“terminally unique.” And gives you steps to thrive and grow.
David Covington, Chief of Adult
Services, Magellan of Arizona
Don’t Ask, Don’t Tell – Ending the Shroud
of Secrecy About Suicide
2:15 pm – 4:15 pm
Room: Theatre in Elizabeth Foyer, Second Level
This documentary profiles Buddy Clayman, a filmmaker who has
struggled with mental illness his entire adult life. During his years at
Temple University Film School, his illness interrupted his filmmaking
career but he went on to pursue his dream despite the insurmountable
challenges.
Screening followed by Q&A with directors Bud Clayman,
Glenn Holsten, and Scott Johnston.
David Covington tackles the shroud of secrecy around suicide in
community mental health. David shares how a Phoenix network
made suicide care its core business, how a Detroit healthcare system
made suicide a “never event,” and how one individual's experience
has forever changed our view of the nature of "imminent risk."
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25
Monday, May 2
Workshops (B)
3:30 pm – 5:00 pm
B1. Beware the Opioid Epidemic
Room: Ford, Third Level
The substantial increase in the misuse of
prescription opioids is being discussed
and debated by experts across the country.
Trends in heroin are more elusive with very
dramatic increases in some areas and groups
obscured by countervailing trends in other
areas. Several important questions arise:
Are today’s opioid dependent individuals
substantially different than opioid users
in the past? What’s driving the increase
in opioid use? What new prevention and
treatment strategies are needed? Does the
non-medical use of prescription opioids
have different implications than heroin use?
Explore new approaches to address drug use
trends and treatment best practices.
Track: Addictions and Co-Occurring
Disorders
Joe Gay, PhD, LICDC, Executive Director,
Health Recovery Services; Bernadette
Heckman, PhD, Assistant Professor,
Department of Psychology, Ohio University
B2. Expanding Access to Permanent
Supportive Housing
B3. Three Models of Integrated
Care
B6. Outcome Measurement in
Children and Youth Services
Room: Manchester G, Second Level
Room: Manchester A, Second Level
There are many roads to integration and this
workshop examines three different paths.
These different “routes” have all resulted in
positive outcomes for the organizations that
have adopted them and their consumers.
Presenters offer the strategies and tactics
used in developing each model and help you
think about what model could be right for
your organization.
Why change and adopt an evidence-based
practice if you think you’re doing just fine?
Measuring outcomes tells you how you’re
doing — if the children you treat and their
families are improving and succeeding, you
have the data to show that your programs
and services are effective, but if they’re
not improving, you have urgent reasons
for change. This session shows you how to
embed youth-specific outcome measurement
tools and scales into your organization's
processes and structures, creating an
outcomes management system that is helpful
to youth and their families, to practitioners,
and to leadership.
Track: Behavioral Health/ Primary Care
Integration
Trina Dutta, MPP, MPH, SAMHSA Center for
Mental Health Services; Bob Franko, MBA,
Vice President, Cherokee Health Systems;
Joel Hornberger, MHS, Chief Operating
Officer, Cherokee Health Systems; Aileen
Wehren, EdD, Executive Vice President,
Porter-Starke Services, Inc.; Karl Wilson,
PhD, President and CEO, Crider Health
Center; Beth Wrobel, CEO, HealthLinc
B5. Making Sense of Financial
Reports: A Board Primer
Room: Betsy, Second Level
Room: Manchester C, Second Level
Recovery is a hollow word without a
permanent home of your own. Recently
enacted federal legislation is expected to
triple annual Section 811 opportunities.
This session provides the latest information
on new Section 811 policies and prepares
community behavioral health organizations
and consumers to successfully leverage new
supportive housing units.
The session is designed to help new
board members or those with limited
financial background understand the basic
components of financial statements and
an auditor's report. It includes tips on how
to conduct a high level review of standard
financial reports and key indicators to be
used to monitor the financial health of an
organization. Don’t miss this opportunity
to enhance your skills in one of the most
important functions and responsibilities of
any board member.
Track: Organizational Excellence and
Practice Improvement
Ann O'Hara, Associate Director, Technical
Assistance Collaborative; Andrew Sperling,
Director of Public Policy, National Alliance
on Mental Illness
26
Track: Board Governance
Susan Parker, CPA, MT, Parker Dennison and
Associates, Ltd.
Track: Children and Youth
Kay Hodges, PhD, Professor of Psychology,
Eastern Michigan University, Functional
Assessment Systems; James Wotring, MSW,
Director, National Technical Assistance
Center for Children’s Mental Health
B7. Our Dirty Secret: Why Groups
Fail and What To Do About It
Room: Manchester E, Second Level
Staff are often unprepared to facilitate group
treatments for individuals with serious
mental health, substance use, and related
difficulties. Group facilitators face challenges
as they attempt to conduct a group treatment
process that is personalized to each group
member, keeps the group on topic, creates
a safe learning environment, encourages
action outside of the group, empowers
participants to assume greater responsibility
for treatment, promotes thoughtful decision
making, and builds confidence in both the
participants and the group facilitator. Learn
a straightforward, easy-to-implement and
highly effective group method that will
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Monday, May 2
enhance your organization’s work and
improve consumer outcomes.
Track: Leadership, Management, and
Workforce
Anthony Salerno, PhD, Assistant Clinical
Professor of Medical Psychology, College
of Physicians and Surgeons of Columbia
University, Psychiatric Institute
B8. Suicide Prevention
Listening Session
Room: Manchester F, Second Level
2011 Conference Program
Jonathan Bashford, Phd, RMN, Director,
Communities, Rights and Inclusion,
Leicestershire Partnership NHS Trust;
Gail Hutchings, MPA, President and CEO,
Behavioral Health Policy Collaborative, LLC;
Professor Lord Kamlesh Patel of Bradford
OBE, University Dirertor of Strategic
Partnerships, Docklands Campus
B10. Understanding Health
Reform's New Compliance
Requirements
Room: Manchester H, Second Level
The National Action Alliance for Suicide
Prevention was launched in September 2010
as a public-private partnership to catalyze
and advance national suicide prevention
efforts. The Action Alliance, in turn,
established a task force to update the goals
and objectives of the National Strategy for
Suicide Prevention released in 2001. Join us
to learn more about this important suicide
prevention initiative and to share your ideas
on how to prevent suicide.
The Affordable Care Act strengthens the
government's ability to pursue fraud and
abuse and, for the first time, requires all
Medicare and Medicaid providers to have a
compliance program. This session outlines
the major provisions in health reform related
to fraud and abuse enforcement, identifies
key legal risks, and recommends steps to
update and enhance the effectiveness of
your organization’s corporate compliance
program.
Track: Clinical Advances
Track: Healthcare Reform and the Financial
Marketplace
Laurie Davidson, Manager, Provider
Initiatives, Suicide Prevention Resource
Center
B9. Communities, Rights, and
Inclusion: Organizations and Values
in a Cold Climate
Room: Manchester D, Second Level
England’s Communities, Rights and Inclusion
program uses a values-based approach to
change management, placing engagement
with communities, promotion and protection
of legal and civil rights, and advancement
of social inclusion at the heart of an
organization's strategic plan and business
operations. Learn how you can innovate and
create changes in cold and turbulent times
while ensuring your values are not just fair
weather friends.
Track: Health Promotion, Prevention, and
Recovery
Carrie Bill, JD, Feldesman Tucker Leifer Fidell
LLP; Adam Falk, Esq., Partner, Feldesman
Tucker Leifer Fidell LLP; Tim Timmons,
CCEP, CHP, CHSS, Corporate Integrity Officer,
Greater Oregon Behavioral Health
B11. Your New Best Friends:
Hospital CEOs and Health Plan
Executives
Room: Manchester I, Second Level
This session is a “how to” on building
relationships with key general healthcare
leaders, and making the business case for
including mental health and addictions
treatment in evolving service delivery
structures. Members of a panel straight from
the boardroom trenches, share how they
successfully built these relationships. The
session helps you craft your narrative as
you plan your pitch to your community’s
healthcare titans.
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Track: Healthcare Reform and the Financial
Marketplace
Laurae Coburn, PhD, LADC, LMHC, Care
Coordinator, United Counseling Service; Dale
Jarvis, CPA, Managing Consultant, Dale Jarvis
and Associates; Mary Monnat, President/CEO,
LifeWorks NW; Kelly Phillips-Henry, Chief
Operating Officer, AspenPointe Inc.
B12. A Still, Small Voice: Healing
From Abuse
Room: Gregory, Second Level
Prolific author, professor, and genetics
counselor, Diane Lavett speaks of her
poignant memoir, A Still, Small Voice:
Healing from Abuse. She recaptures her
efforts to repair the damage of physical,
sexual, and emotional abuse and severe
neglect that she experienced as a child as she
works with Renee, a superbly gifted therapist.
Track: In My Own Words: Personal Stories of
Recovery
Diane K. Lavett, PhD, MS, Author
Diane Lavett signs her book, A Still, Small
Voice: Healing from Abuse, in this room after
her workshop.
B13. Productivity: Define It, Build
It, Raise It
Room: Edward, Second Level
Organizations struggle with defining and
setting productivity standards for clinical
staff. But once the standards are set, there
is rarely attention to creating a culture that
assists in the attainment of these standards.
This workshop reviews best practices in
the development of productivity standards
and the organizational systems to support
those standards. You really can have it
all — increased productivity and treatment
capacity, as well as improved morale and
consumer service.
Track: Leadership, Management, and
Workforce
Michael Flora, LPCC, LSW, CEO, Ben Gordon
Center
27
B14. What’s Next? Avatars for
Clinical Training and Interventions
Room: Social Media Lab, Douglas
Pavilion, Ground Level
This session highlights the use of innovative
technologies in clinical settings. Learn how
practitioners can be trained using avatars,
and how clinical interventions, such as
exposure therapy can be facilitated through
the use of virtual reality. See first hand how
new technology is changing the way we train
and prepare the workforce.
Track: Social Media and Messaging
Jan Nissly, PhD, LCSW, Research Assistant
Professor, Center for Innovation and
Research on Veterans and Military Families;
Josh Williams, MedVR Creative Advisor,
USC’s Institute for Creative Technologies
B15. EHR Implementation: Best
and Worst Practices
Room: Technology Learning Center,
Manchester Foyer, Second Level
More than 50 percent of electronic health
record implementations fail completely, or
fail to reach their full potential. Examine a
model EHR implementation plan including
a workflow analysis and the particular
attention that must be paid to clinical
documentation standards and medical
necessity. Discuss EHR implementation best
practices and share your best (and worst)
experiences with the group.
Track: Treatment and Health Information
Technologies
Jordan Oshlag, LICSW, President, Solutions
in Behavioral Healthcare; Joseph Passeneau,
EdM, LMHC, CPEHR, Director of Health
Record Review and Audit, Massachusetts
Behavioral Health Partnership, CDI Advisors
B16. Learn About Process
Benchmarking: An Audience
Participation Event
Room: Manchester B, Second Level
Process benchmarking is an innovative
investigative tool that identifies potential
best practices. Participate in a hands-on
process benchmarking exercise that
highlights the best practices associated with
surviving and thriving in tough economic
times. Electronic audience polling technology
is used to anonymously gather and analyze
data, revealing the strategies used by
organizations that have done well over the
past two difficult years. Leave the session
with a list of practices that are associated
with successful adaptation to tough times.
Track: Organizational Excellence and
Practice Improvement
Paul Lefkovitz, PhD, President, Behavioral
Pathway Systems
B17. Peer to Peer: Improving
Consumer Health
Room: Del Mar, Third Level
This workshop highlights the important
role of peer support in the integration of
behavioral health and physical care. The
Benton County Oregon Peer Wellness
Program pioneered the development and
implementation of peer delivered services
that address all aspects of consumer health,
improving mental and physical wellbeing.
Examine the program design including
the measurement of outcomes, be warned
about potential barriers to successful
implementation, and leave inspired by the
positive power of consumer to consumer
engagement.
Track: Health Promotion, Prevention, and
Recovery
Meghan Caughey, MA, MFA, CPS, Peer
Wellness Coordinator, Benton County
Health Services
28
Book Signing:
Thomas Joiner
3:30 pm – 4:00 pm
Room: Bookstore, Elizabeth Foyer
Thomas Joiner signs
Why People Die By
Suicide and Myths
About Suicide. Taking
one's own life goes
against one of our
strongest urges-—the
instinct of selfpreservation. The
deterioration of this
instinct, says Thomas
Joiner, should be
regarded as a symptom of disease. His theory,
outlined in Why People Die by Suicide is that
it happens when severely depressed people
acquire fearlessness. How do people become
fearless? Through practice and learning, he
says. This explains the bouts of self-harm
or failed suicide attempts that are not cries
for help so much as rehearsals for a deadly
finale.
Find Your Way
Map on page 6
Ground Level
Douglas Pavilion &
Foyer
Second Level
Betsy
Edward
Elizabeth Ballroom
Elizabeth A–H
Elizabeth Foyer
Gregory
Litrenta Foyer
Manchester A–1
Manchester Foyer
Molly
Third Level
Annie
Del Mar
Emma
Ford
George Bush
Madeleine
Maggie
Mohsen
Windsor
Fourth Level
America’s Cup
Randle
Cunningham
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Monday, May 2
2011 Conference Program
Monday, May 2
Posters: Discussion Time with Presenters
3:30 pm – 5:00 pm
Room: Manchester Foyer, Second Level
All posters are on display in the Manchester Foyer, Monday, May 2, 7:00 am until Tuesday, May 3, 4:00 pm.
The following presenters are available to discuss their posters and answer questions at this time.
BPoster1. Primary Care in Mental
Health vs. Mental Health in
Primary Care
Examine different approaches to primary
care and behavioral health integration
— mental health services provided in
primary care settings, embedding nurse
care managers in mental health programs,
and bringing primary care screening and
treatment to persons with serious mental
illnesses.
Track: Behavioral Health/ Primary Care
Integration
Marty Adelman, Mental Health Program
Director, Council of Community Clinics;
Linda Richardson, PhD, Program Manager,
North Inland Mental Health Center, Mental
Health Systems, Inc.
BPoster2. Seeking Safety: Traumafocused Therapy for Addictions
and Co-occurring Disorders
Understand how Project FREE used the
Matrix Model, a 16-week, manualized,
cognitive behavioral treatment approach
to successfully treat men and women with
addictions and co-occurring disorders living
in five rural Tennessee counties.
Track: Addictions and Co-Occurring
Disorders
Kathryn Bowen, CRNP, MS, PhD, Director of
Program Evaluation, Centerstone Research
Institute
BPoster3. Making the Primary
and Behavioral Health Care
Marriage Work
Do collaborations, like relationships, go
through phases — dating (partner selection),
the wedding (the formal partnership), the
honeymoon (early days of the partnership),
the honeymoon is over (problems), and
marital counseling (learning to compromise)?
Track: Behavioral Health/ Primary Care
Integration
Cheryl Holt, MA, NCP, BCCP, Director
of Integrated Healthcare, Cobb-Douglas
Community Services Board
BPoster4. Strategic Planning
in a Tough Economy
In a time of layoffs and service cuts,
The Providence Center hired 106 staff,
implemented new programs, and improved
the bottom line by researching community
and consumer needs, allocating resources in
a planful manner, implementing sustainable
consumer-focused services, and using strong
project management skills.
Track: Organizational Excellence and
Practice Improvement
Ian Lang, Chief Strategy Officer, The
Providence Center
BPoster5. Partnering with the
Workforce: Developing Nursing
Student Programs
Learn how a 4-week undergraduate public
health-psychiatric nursing clinical practicum
— assessing, planning, implementing, and
evaluating a community mental health
intervention — offers a rich experience to
nursing students while serving as a strategy
for staff recruitment.
BPoster6. REACH OUT: Studying
Injectable Forms of Atypical
Antipsychotic Medications
in Community Treatment
Organizations
The Research and Evaluation of
Antipsychotic Treatment in Community
Behavioral Health Organizations, OUTcomes
(REACH OUT) registry is a naturalistic,
longitudinal study of patients with
schizophrenia or bipolar I disorder and
provides information on the use of injectable
long-acting antipsychotic medications.
Track: Organizational Excellence and
Practice Improvement
Jessica Panish, MHS, Manager, Outcomes
Research (CNS-Psychiatry), Johnson and
Johnson
BPoster7. Top of the Class:
School Mental Health Services
and Academic Success
A partnership between Wesley Spectrum
Services and Keystone Oaks School District
offers a model for successfully providing
mental health services to the school’s
students and working with their families.
Track: Children and Youth
Paul Hallam, Coordinator of Pupil Personnel
Services, K-12, Keystone Oaks School
District; Barbara Saunders, MS, Director,
School Based Behavioral Health Services,
Wesley Spectrum Services
Track: Leadership, Management, and
Workforce
Joanne Matthews, PHMCNS, APRN-CS, BC,
University of Kentucky
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29
Monday, May 2
Opening Reception
in Expo Hall
5:30 pm – 6:30 pm
Room: Expo Hall, Douglas Pavilion, Ground Level
Before you go off to dinner, here’s your opportunity to get connected,
share laughs, and relax and unwind with friends and colleagues at the
conference Opening Reception. We’ll meet you in the Expo Hall. Be there!
Supported by Alkermes, stop by their Booth 302 to say thank you and
pick up free drink tickets.
OPEN TO ALL CONFERENCE ATTENDEES
Mental Health First
Center for Integrated Health Aid Highlights: Free
Program
Solutions Networking Meeting Community
5:30 pm – 8:30 pm
BY INVITATION ONLY
Monday, May 2
Room: America’s Cup A/B, Fourth Level
5:00 pm – 6:00 pm
Room: Annie A/B, Third Level
The SAMHSA-HRSA Center for Integrated Health Solutions, run by
the National Council for Community Behavioral Healthcare, promotes
the development of integrated primary and behavioral health services
to better address the needs of individuals with mental health and
substance use conditions, whether seen in specialty behavioral
health or primary care provider settings. This special meeting at the
conference brings all 56 SAMHSA Primary and Behavioral Health
Care Integration grantees served by the CIHS face to face for the first
time for learning and discussion, as well as expert consultation and
direction.
Mental Health First Aid teaches a 5-step
action plan to offer initial help to people
with the signs and symptoms of a
mental illness or in a crisis, and connect
them with the appropriate professional,
peer, social, or self help care. The course
uses role-playing and simulations to
demonstrate how to assess a mental
health crisis, select interventions, and
provide initial help. The program also
teaches about the risk factors and
warning signs of specific illnesses like
anxiety, depression, schizophrenia,
bipolar disorder, eating disorders, and
substance use disorder. This 3-hour
presentation offers the highlights of the
12-hour Mental Health First Aid certification course for those who
want a broad understanding and program overview.
USA
This course brought to you by the National Council for Community
Behavioral Healthcare, the Mental Health Association of San Diego
County, and Mental Health Systems, San Diego.
30
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2011 Conference Program
Sometimes, first aid isn’t
a bandage,
or CPR,
or the Heimlich,
or calling 911.
Sometimes, first aid is YOU!
Someone you know could be experiencing
a mental illness or crisis. You can help them.
You are more likely to encounter someone — friend, family member,
coworker, neighbor, or member of the community — in an emotional
or mental crisis than someone having a heart attack. Mental Health
First Aid teaches a 5-step action plan to offer initial help to people
with the signs and symptoms of a mental illness or in a crisis,
and connect them with the appropriate professional, peer, social,
or self help care. Anyone can take the 12-hour Mental Health
First Aid course — first responders, students, teachers, leaders
of faith communities, human resources professionals, and
caring citizens.
Sometimes, the best first aid is you.
Take the course, save a life, strengthen
your community.
Don’t miss Workshop E1 Opening
Doors through Mental Health First Aid,
Wed, May 4, 11:00 am – 12:30 pm.
Stop by the basketball hoop on
the Second Level and shoot some
baskets to win a koala.
Take the Mental Health First Aid course. Sometimes, the best first aid is YOU.
For more information or to find a Mexntal Health First Aid course in your community, visit
www.MentalHealthFirstAid.org
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31
Tuesday, May 3
Fun Run
Continental Breakfast
6:00 am – 7:00 am
7:30 am – 8:30 am
Where: Meet in the lobby of the Manchester Grand Hyatt
Room: Expo Hall, Douglas Pavilion, Ground Level
Start your Tuesday with an energizing run on the scenic trails by the
breathtaking San Diego Bay. Whether you’re a lifelong marathon
runner or just starting out, this run is for you. Take it at your pace.
Open to all conference attendees. Power up as you network with
fellow attendees and shop for great deals with exhibitors.
Coordinated by Paul Kirsch, Echo Group
Serving Women and Girls
Networking Breakfast
7:15 am – 8:15 am
Room: Windsor, Third Level
Join us to discuss how staff can improve core competencies in
working with women and girls. Learn from best practices adopted
across the country and share your ideas on what can be improved
and how. Participants will be invited to provide input on SAMHSA’s
upcoming report, “Addressing the Needs of Women and Girls: Staff
Competencies for Substance Abuse and Mental Health Professionals.”
Board2Board Peer Networking
Breakfast
7:30 am – 8:30 am
Room: George Bush, Third Level
Board members of nonprofit healthcare organizations attending the
conference are invited to join colleagues across the country over
breakfast. It’s an open agenda and a time to connect informally,
to share leadership lessons learned and pick up tips from peers on
handling difficult situations.
Yoga With Nola
6:00 am – 7:00 am
Room: Poolside, Fourth Level
Join our early morning yoga class. Turn on your body’s ability to
relax and tune in as the stress and tension dissolves into blissful
tranquility. Using soothing and deeply supported restorative yoga
postures, this profoundly relaxing practice can shift your attitude,
clear your mind, and heal your body. Leave feeling completely
revitalized and renewed. Don’t forget to bring your yoga mat,
comfortable clothes, and towel.
Coordinated by Nola Murphy, McClendon Center
Film Festival: Healing Neen
10:00 am – 11:30 am
Room: Theatre in Elizabeth Foyer, Second Level
Healing Neen recounts the true story of
Tonier “Neen” Cain, who after surviving a
childhood of abuse and neglect, lived on the
streets for two nightmarish decades, enduring
violence, hunger, and despair while racking
up 66 criminal convictions. Incarcerated and
pregnant in 2004, treatment for her lifetime of
trauma offered her a way out, and up.
Screening followed by Q&A with co-producer
Tonier Cain.
32
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Tuesday, May 3
2011 Conference Program
General Session: Extremist
for Patient-Centered Care
Donald Berwick, Administrator,
Centers for Medicare and Medicaid Services
8:30 am – 9:30 am
Room: Elizabeth Ballroom, Second Level
and disruptive shifts in control and power,
out of the hands of those who give care
and into the hands of those who receive it.
Berwick says about the patient experience,
“What scares me: to be made helpless before
my time, to be made ignorant when I want to
know, to be made to sit when I wish to stand,
to be alone when I need to hold my wife’s
hand, to eat what I do not wish to eat, to be
named what I do not wish to be named, to be
told when I wish to be asked, to be awoken
when I wish to sleep.”
Continuing the
Conversation
On Donald Berwick
Free livestream at www.TheNationalCouncil.org/
Conference 8:30 am – 9:30 am pacific
Don Berwick, a Harvard-trained pediatrician
and the founder of the Institute for
Healthcare Improvement, heads our nation’s
largest health insurance system — the
Centers for Medicare and Medicaid Services,
providing insurance coverage to nearly
one in three Americans. His priority is
implementing the Affordable Care Act but his
passion remains the Triple Aim he brought
to CMS — better care for individuals, better
health for populations, and reduced percapita costs.
9:30 am – 10:30 am
Room: Continuing the Conversation
Lounge, Elizabeth Foyer, Second Level
Informal facilitated discussions offer an
unprecedented opportunity to build on
the key points made by our sought-after
general session speakers and translate them
into actionable items for your organization.
Get your coffee and join fellow attendees
to discuss patient-centered care and how
you can apply lessons learned from Donald
Berwick’s general session.
A confessed “extremist” for patient-centered
care, Berwick holds a consumerist view
on the quality of care. He emphasizes that
patient-centeredness is a dimension of
healthcare quality in its own right — its
proper incorporation into new healthcare
designs will involve some radical, unfamiliar,
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Coffee Break
9:30 am – 10:00 am
Room: Expo Hall, Douglas Pavilion,
Ground Level
Open to all conference attendees. Take a
break as you network with fellow attendees
and visit the exhibitors.
IdeaTalks a lá
TEDTalks
10:00 am – 11:30 am
Room: IdeaTalks Pavilion, Manchester
Foyer, Second Level
TEDTalks began as a simple attempt to
share “ideas worth spreading.” The talks
were released online and attracted a global
audience in the millions. National Council
IdeaTalks build on the TEDTalks — speakers
take 20 minutes to present their ideas in
the most innovative and engaging ways to
provoke conversations that matter.
Carl Clark, MD, CEO, Mental
Health Center of Denver
Creating a Wellness Culture:
Every Brain in the Game
The concept of wellness in behavioral health
typically emphasizes a set of programs and
activities for consumers rather than a deeply
ingrained set of values and relationships.
Carl Clark share his insights about creating a
wellness culture that encompasses everyone
who lives, learns, and works in your
organization.
David Guth, President and
CEO, Centerstone of America
Shooting Ourselves in the Foot:
Why We Are Our Own Worst
Enemies!
There is no dearth of reports, studies,
and commissions describing faults in the
behavioral health system. But instead of
focusing on the system as the enemy, David
challenges us to examine some of our own
self-defeating beliefs, attitudes, and language
and discusses what we can do about them.
33
Tuesday, May 3
Workshops (C)
10:00 am – 11:30 am
C1. Creating Welcoming, Hopeful,
and Integrated Services for People
with Complex Needs
Room: Manchester I, Second Level
Chris Kline and Ken Minkoff are experts in
the treatment of complex and co-occurring
disorders. For the last ten years, they’ve
worked with hundreds of programs to
implement welcoming, recovery oriented
integrated systems of care using the
Comprehensive Continuous Integrated
System of Care model. CCISC began in 1998
with a focus on individuals with co-occurring
mental health and substance use disorders,
and over the years has expanded its reach
to address the needs, hopes, and dreams of
individuals and families with complex issues
of all kinds: mental health, substance use,
trauma, health, housing, parenting, etc. This
workshop explains CCISC and the quality
improvement approach that enables you to
provide recovery oriented integrated services
to address complex needs.
Track: Addictions and Co-Occurring
Disorders
Christie Cline, MD, MBA, CEO, ZiaPartners,
Inc.; Kenneth Minkoff, MD, Senior Systems
Consultant, ZiaPartner
C2. Is the Person-centered Medical
Home the Answer for Your
Organization?
Room: Betsy, Second Level
With their focus on effective, coordinated
care for the whole person, health homes hold
the potential for significantly improving
the health and wellness of those they serve
including individuals with mental illness and
addiction disorders. This workshop explores
the organizational and consumer benefits
and challenges of becoming a health home.
Understand the Medicaid option available to
states in the Affordable Care Act and assess
34
if your organization is ready to develop a
standalone health home or if it would be
more effective and efficient to partner with a
primary care center.
C4. Bringing Evidence-Based
Practices to Your Organization
Track: Behavioral Health/ Primary Care
Integration
Learn what it takes to successfully identify,
select, implement, and sustain evidencebased/evidence-informed practices in real
world organizational and community
settings. Get answers to critical questions
such as: What are the key elements in
selecting an evidence-based/ informed
practice? What processes and tools can
assist with decision making? What do
potential ”deal breakers” look like? What
practical lessons have we learned about the
organizational, clinical, and fiscal realities of
evidence-based/informed practices?
David Lloyd, Founder, MTM Services,
LLC; David Swann, MA, LCAS, CCS, LPC,
NCC, Chief Executive Officer, Crossroads
Behavioral Healthcare
C3. When the Emperor Has
No Clothes: Holding the CEO
Accountable
Room: Manchester A, Second Level
Have you heard the story of the long time,
highly respected CEO that retires and while
preparing to search for a replacement, the
board discovers problems abound? Join an
engaging and critical discussion about board
responsibilities to the organization, the staff
and the community. Learn how boards can
implement a dashboard approach that allows
you to spot trouble before a crisis — and
before the CEO retires. Explore how a culture
of transparency can be developed that
assures honest and open communications
between the board and the CEO.
Track: Board Governance
Markey Butler, Board Chair, Colorado West
Regional Mental Health Center; Kenneth A.
Davis, President, Kalandavis; Richard Holt,
Board Chair, El Paso MHMR; Stuart Meyers,
President, The Meyers Group; Sharon Raggio,
LPC, LMFT, MBA, Chief Executive Officer,
Colorado West, Inc.
Room: Manchester C, Second Level
Track: Children and Youth
Patrick Kanary, MEd, Director, Center for
Innovative Practices, College of Public
Health/Kent State University
C5. Cognitive Enhancement
Therapy: Physical Therapy for
the Brain
Room: Manchester E, Second Level
Impairments to cognition have a profound
impact on functioning in the areas of work,
school, independent living, and interpersonal
relationships. Cognitive Enhancement
Therapy targets the impairments and results
in positive gains in social and vocational
functioning. Cognitive interventions
have a strong evidence base, promote
planful treatment, and engage consumers
in managing their own symptoms and
recovery. Learn how CET can benefit your
organization, bringing new focus and energy
to your services.
Track: Clinical Advances
Ray Gonzalez, ACSW, LISW-S, Executive
Director, Center for Cognition and Recovery
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Tuesday, May 3
2011 Conference Program
C6. Decreasing Interactions
Between Law Enforcement and
Those in Psychiatric Crisis
C8. Moving to a Recovery Focused
Mental Health Center
Room: Gregory, Second Level
We talk recovery, we understand the values
and principles of recovery, but we rarely
connect the measurement of our treatment
efforts with our values. The Mental Health
Center of Denver decided to walk the talk.
Ten years ago, MHCD changed its mission
to, “Enriching Lives and Minds by Focusing
on Strengths and Recovery.” At the same
time, it developed four measures of recovery
from both the consumer and practitioner
perspective. The MHCD’s recovery
measurement system has transformed the
Center – empowering consumers and giving
practitioners direction and the means to
measure and celebrate progress. Learn how
you can replicate the results.
Psychiatric emergencies can result in
consumer entanglement in the criminal
justice system. “Crimes of survival,” such as
stealing food or sleeping in parks, are often
outcomes of unaddressed serious mental
illness. Safer Steps Portland, a performance
improvement project developed by the
Bazelon Center for Mental Health Law,
offers consumers and police an alternative.
Reviewing records of encounters between
police and individuals with mental illness,
the project identifies the barriers to treatment
that result in police/consumer interactions
and brings the community together to
problem solve. Safer Steps Portland is a low
cost, high impact intervention that can be
duplicated in your community.
Track: Treatment and Health Information
Technologies
Maggie Bennington-Davis, MD, Chief
Medical and Operating Officer, Cascadia
Behavioral Healthcare, Inc.; Robert Bernstein,
PhD, President and Executive Director, The
Bazelon Center for Mental Health Law;
Derald Walker, PhD, President and CEO,
Cascadia Behavioral Healthcare, Inc.
C7. Performance-based
Compensation: The Pros and Cons
Room: Manchester H, Second Level
Performance-based compensation? Yes,
you can create a performance-based
compensation system as part of a data driven
culture. The Washburn Center for Children
discusses their journey in organizational
transformation and shares the results —
budgeting accuracy, increased accountability,
and dramatically improved revenue. Join a
facilitated discussion about the challenges
and benefits of implementing performancebased compensation models in non-profit
settings and leave with hands-on, practical
tools and processes.
Track: Organizational Excellence and
Practice Improvement
Tom Steinmetz, Chief Operating Officer
and Program Director, Washburn Center for
Children
Room: Manchester B, Second Level
Track: Health Promotion, Prevention, and
Recovery
Linda LaGanga, PhD, Director of Quality
Systems & Operational Excellence, Mental
Health Center of Denver; Roy Starks,
Director, Rehabilitation and Reaching
Recovery, Mental Health Center of Denver
C9. Accountable Care Organizations
101: Wrapping Old Fish in a Fresh
Piece of Newspaper?
Room: Manchester G, Second Level
Health Services, St. Charles Health System;
Dale Jarvis, CPA, Managing Consultant, Dale
Jarvis and Associates; Kelly Phillips-Henry,
Chief Operating Officer, AspenPointe Inc.;
Robert Sheehan, MSW, MBA, Executive
Director, The Community Mental Health
Authority of Clinton, Eaton, and Ingham
Counties
C10. What You MUST Know About
Parity and the Appeals Process
Room: Manchester F, Second Level
This workshop explains the federal
regulations mandating mental health parity
in health insurance and examines the new
regulations governing the claims appeal
process. Only by understanding the mental
health parity law can you effectively educate
consumers, families, and your colleagues
about their rights under the law. Only by
educating consumers — and helping to
advocate for the services they need and you
can provide – can we ensure parity is more
than an empty promise.
Track: Healthcare Reform and the Financial
Marketplace
Robin J. Fisk, Attorney, Fisk Law Office;
Chuck Ingoglia, MSW, Vice President, Public
Policy, National Council for Community
Behavioral Healthcare; Robin Johnson,
Principal, Johnson and Aceto, PC
Everyone and their second cousin is
designing an Accountable Care Organization
with the promise of better population health,
better care for the individual, and reduced
costs. These ACOs sound a lot like Managed
Care 1.0. Are we just wrapping an old fish
in a new piece of newspaper? The answer
is maybe, depending on how government
designs ACO regulations, the roles of health
plans in relationship to ACOs, and perhaps
most importantly how hospitals and primary
and specialty care groups rethink the delivery
of services within the ACO. This session clears
the air on what’s needed if ACOs are more
than a new name for old care, and explores
how mental health and substance use
disorder specialty organizations can become
value-added members and partners.
C11. Improving Quality in the Face
of Financial Crisis
Track: Healthcare Reform and the Financial
Marketplace
Track: Healthcare Reform and the Financial
Marketplace/Clinical Advances
George DelGrosso, Executive Director,
Colorado Behavioral Healthcare Council;
Robin Henderson, PsyD, Director, Behavioral
Scott Lloyd, President, MTM Services, LLC
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Room: Ford, Third Level
This session is for clinical and financial
leaders alike, as it chronicles the work done
by more than 100 organizations across the
country in redesigning their access processes.
Access redesign has both short and long-term
gains — organizations can better serve their
communities now and move into the future
prepared to survive and thrive no matter
what the new delivery system structures look
like. The results shared in this workshop are
very impressive – reduced wait times into
care for consumers, improved productivity
for staff, decreased no-shows, and increased
revenues for the organization.
35
Tuesday, May 3
C12. Unlisted: A Story of
Schizophrenia
Room: Manchester D, Second Level
Dr. Delaney Ruston, physician, filmmaker,
and national spokesperson, explores why
severe mental illness can tear families apart —
as it did hers — but does not have to. Ruston’s
award-winning PBS documentary, Unlisted,
depicts Ruston’s journey to reconnect with
her father, who has schizophrenia, after
hiding from him for 10 years. Ruston also
presents clips from Crisis in Control, her film
about psychiatric advance directives, and
Where in the World is Mental Health? to put
her experiences into a broader context.
Track: In My Own Words: Personal Stories of
Recovery
Delaney Ruston, MD, Filmmaker, Physician
Watch Ruston’s film Unlisted: A Story of
Schizophrenia in the Film Festival Theatre,
Elizabeth Foyer, from 2:30 pm – 4:00 pm
today. Ruston also signs her DVD at the
Bookstore, Elizabeth Foyer from 4:15 pm –
4:45 pm.
C13. Preventing Unlawful
Termination Claims: Best Practices
from Negley Award Winners
Room: Edward, Second Level
Firings, like divorces, are traumatic events
where people stop talking, get angry, and
involve lawyers and the courts. It’s never fun,
and always very painful. Each year, Negley
Associates honors good risk management
practices. Hear from this year’s Negley Award
finalists as they describe their employment
best practices and offer strategies for
avoiding wrongful termination suits. Ron
Zimmet, general counsel to the Mental
Health Risk Retention Group, moderates the
workshop and shares the lessons he’s learned
from 25 years of wrongful termination
lawsuits.
Track: Organizational Excellence and
Practice Improvement
Robert DeVerna, Senior Vice President/
CFO, United Services, Inc.; Terry Haru, Chief
36
Compliance Officer, Heritage Behavioral
Health Center; Diane L. Manning, President/
CEO, United Services, Inc.; Cindy Slead,
CHRS, Director of Human Resources,
Heritage Behavioral Health Center, Inc.; Beth
Smith, Director of Human Resources and
Management Information Systems, Bear
River Mental Health Services, Inc.; Ronald
Zimmet, Attorney at Law
C14. Show Me the Money: Social
Media and Fundraising
Room: Social Media Lab, Expo Hall,
Douglas Pavilion, Ground Level
The Valley Medical Center Foundation began
developing a social media strategy — by the
seat of its pants — in 2008 to raise awareness
of, and money for, Silicon Valley's largest
hospital. They share their success story
and their strategies, including practical
tips on blending the use of blogs and email
blasts with Facebook and YouTube. Learn
how the VMC Foundation promoted their
organization and increased funding, and how
you can do the same in your community.
Track: Social Media and Messaging
Chris Wilder, Executive Director, Valley
Medical Center Foundation
C15. Meaningful Use: What Is It
and Why Now?
Room: Technology Learning Center,
Manchester Foyer, Second Level
Meaningful use myths and misinformation
abound. This action-packed workshop sorts
out fact from fiction. Using an awareness
quiz and an in depth case study, you identify
gaps in your knowledge of meaningful use
and assess where your organization is on
the compliance continuum. Learn how to
qualify for available stimulus dollars, what
to consider in adapting your organization
to the new standards, and how meaningful
use crosswalks to NCQA patient-centered
medical home standards. Leave prepared to
make an informed choice about what makes
sense for your agency.
Track: Treatment and Health Information
Technologies
Ann Boughtin, MS, MPA, Principal, Boughtin
Orndoff Consulting; Amy Machtay, BS,
CPHIMS, Associate, Boughtin & Orndoff
Consulting; Mike Lardiere, LCSW, Clinical
Affairs Director, Health Information
Technology, National Association of
Community Health Centers; Kimberly
McClanahan, PhD, Chief Executive Officer,
Pathways, Inc.; William Reilly, LCSW,
Assistant Director for Behavioral Health
Integration, Clinical Affairs Division,
National Association of Community Health
Centers
C16. No More Death by Reports:
Board Governance Strategies for
Real Results
Room: Madeleine, Third Level
As a CEO, how would your organization run
if your board didn’t meet for two years? As a
board member, can you articulate the value
you add to the organization? The honest
answers to these questions may not be what
we want to hear. There is a new way of
governing consistent with 21st century nonprofit organizations. Learn how to select
and engage board members in the mission,
how you can replace an agenda filled with
committee reports with an agenda that poses
critical organizational questions, and how
you can ensure a CEO-board partnership that
governs to success.
Track: Board Governance
Tony Rothschild, President and CEO,
Common Ground
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Tuesday, May 3
2011 Conference Program
Posters: Discussion Time with Presenters
10:00 am – 11:30 am
Room: Manchester Foyer, Second Level
All posters are on display in the Manchester Foyer, Monday, May 2, 7:00 am until Tuesday, May 3, 4:00 pm.
The following presenters are available to discuss their posters and answer questions at this time.
CPoster1. Lessons Learned:
Embedding Primary Care into a
Behavioral Health Organization
The Mental Health Center of Denver shares
outcomes from two innovative pilot
programs, each offering a different model
for providing onsite primary care services to
persons with serious mental illnesses.
Track: Behavioral Health/ Primary Care
Integration
Robert Bremer, PhD, LPC, Executive
Director, Access Behavioral Care; Jeanette
Waxmonsky, PhD, Director of Community
Mental Health Integration, Colorado Access
CPoster2. SBIRT: Why Use It?
Who Benefits?
With a grant from SAMHSA, Colorado
shares how, since 2006, it has successfully
implemented Screening, Brief Intervention,
and Referral to Treatment protocols as a
routine procedure in primary care settings
across the state.
Track: Addictions and Co-Occurring
Disorders
Leigh Fischer, MPH, Program Manager,
SBIRT Colorado, Peer Assistance Services,
Inc.
CPoster3. An Organization’s Answer
to the Clarion Call to Implement
Evidence-based Practices for Youth
Reflecting upon sixteen years of successes,
challenges, and student outcomes (including
avoidance of out of home placement),
this poster outlines the implementation of
evidence-based practices with checklists
for development of program adherence,
scorecards that track clinical and operational
indicators, and recommendations for
sustaining practice change.
Track: Children and Youth
Sarah Hurley, PhD, Director of Research,
Youth Villages
CPoster4. Taking Advantage of New
Opportunities: Accountable Care
Organizations and Health Homes
Consider the steps necessary if a behavioral
health organization is to be an effective
partner of an Accountable Care Organization
or health home and hear about Health
Navigator training for adults, youth and
families; a tool to track physical health
indicators; and other cutting edge strategies.
Track: Healthcare Reform and the Financial
Marketplace
Bob Siegmann, LCSW, MBA, VP for
Healthcare Integration, EAP and Lean Sigma,
Centerstone of Indiana, Inc.
CPoster5. Developing and
Mentoring Mid-level Managers
Review the Integrated Management Training
model, a 12-week curriculum designed to
expand the skills of promising frontline staff,
preparing them up for a step up the career
ladder into middle management.
CPoster6. Veterans and the
Treatment of Substance Use
Disorders
This poster describes a VA Medical Center’s
program to screen, assess, and treat
veterans with substance use disorders with a
complementary program of buprenorphine
and psychosocial supports.
Track: Clinical Advances
Dianne Stachowski, PMHCNS-BC,
Buprenorphine Coordinator, Veteran Affairs
CPoster7. The California Project:
Integrating Addiction Services and
Primary Care
Benefit from lessons learned by the California
Substance Use Disorder and Primary Care
Integration Project, which broke down the
barriers to integration.
Track: Addictions and Co-Occurring
Disorders
Valerie (Pearce) Antonini, MPH, Project
Director, UCLA Integrated Substance Abuse
Programs; Darren Urada, PhD, Research
Scientist, Integrated Substance Abuse
Programs, Semel Institute for Neuroscience
and Behavior
Track: Leadership, Management, and
Workforce
Shelly Spalding, MEd, LPC, Chief Operations
Officer, Community Reach Center
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37
Tuesday, May 3
Lunch
Living Listserve
11:30 am – 1:00 pm
11:45 am – 12:30 pm
Room: Expo Hall, Douglas Pavilion, Ground Level
Room: Elizabeth Foyer, Second Level
Open to all conference attendees. Review state-of-the-art
products and services from the industry’s leading vendors as you
stop for lunch.
This highly popular National Member Listserve comes to Life! Join
your colleagues for facilitated conversations on some of the hottest
topics discussed on the listserve in recent months.
Supported by Genoa Healthcare, stop by their Booth 204 in the
Expo Hall to say thank you.
What Not to Wear: Do tattoos, piercings, and other body art help
engage our clients or turn them off? Do we change our definitions of
professional appearance based on current cultural and generational
preferences? Or do we give our staff the message that they need to
change their appearance to “fit in?”
Continuing the Conversation
With Linda Rosenberg & Chuck Ingoglia
on Healthcare Reform
Facilitated by Tony Zipple, CEO, Thresholds Rehabilitation Centers
Virtual Book Club
11:45 am – 12:30 pm
Room: Continuing the Conversation Lounge, Elizabeth Foyer,
Second Level
Payment reform and service delivery redesign are rapidly changing
how health, mental health and substance use services are integrated,
funded, and managed. Join the National Council’s Linda Rosenberg
and Chuck Ingoglia to discuss strategies to survive and thrive in a
post-healthcare reform world.
Film Festival: Guilty
Except for Insanity
Room: Theatre in Elizabeth Foyer,
Second Level
A professor of psychology returns
to the Oregon State Hospital, the
location for One Flew Over the
Cuckoo’s Nest, to tell the stories
of real patients who leave this
infamous hospital and reenter the
community to navigate a ragged safety net. The film probes the
deep human dilemmas behind the insanity plea, and explores a
modern asylum through the eyes of those locked inside.
38
Room: Windsor, Third Level
If you enjoyed the March and April online meetings of the Conference
Virtual Book Club, then join your buddies for a face-to-face meeting
over coffee. Discuss books by conference speakers and pick up your
special bookstore discount coupons.
Facilitated by Jeanne Supin, Watauga Consulting
Replenishment Spa
11:45 am – 1:30 pm
Screening followed by Q&A with director Dr. Jan Haaken.
11:45 am – 12:30 pm
Monday, May 2, 7:00 am – 6:30 pm;
Tuesday, May 3, 7:30 am – 4:00 pm
Booths 206 & 208, Expo Hall, Douglas Pavilion,
Ground Level
Stop by the
replenishment spa for
a free professional
massage that leaves
you feeling relaxed,
refreshed, energized,
and ready for more
after a round of
power-packed
conference sessions.
Supported by Genoa Healthcare, stop by their Booth 801 in the
Expo Hall to say thank you.
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Tuesday, May 3
2011 Conference Program
Lunch ‘n’ Learns
11:45 am – 12:30 pm
Pick up your boxed lunch from the Expo Hall, Douglas Pavilion, before you head to any one of these six interactive
lunch ‘n’ learn sessions.
TLunch1. Low-cost Technology
Driven Solutions to Improve Your
Practice
Room: Manchester A, Second Level
It’s not rocket science and it needn’t cost
a fortune. Simple, low-cost or no-cost
technologies to support best practice
implementation and outcome evaluation
are available. Discover intranet-based best
practice algorithms that guide clinicians
through treatment processes, data dashboards
for clinical and management indicators, free
internet tools to collect and analyze data,
online training libraries, expedited review of
high-need cases via electronic communication,
online learning collaboratives, audit checklists
to assure consistent application of payor rules,
and more.
Track: Organizational Excellence and Practice
Improvement
Andrew Cleek, PsyD, Director, The Urban
Institute for Behavioral Health; Elizabeth
Cleek, PsyD, Vice President, PDESI, Institute for
Community Living, Inc.; Michael Mittleman,
PhD, Sr. Vice President, Corporate Compliance
and Support Services, PSCH, Inc.
TLunch2. Weeding Out the
Clinician in Managers’ Clothing
Room: Manchester B, Second Level
Should your managers be promoted from
within or recruited from outside? Great
managers are created, not born! Engaged
and dedicated clinicians can transform into
effective managers. Examine the 3 principles
for early identification of managerial
talent, the 5 practices to inspire promising
candidates, and the 7 conditions for
sustaining success.
Track: Leadership, Management, and
Workforce
William Milnor, Director of Business
Processes, Mental Health Center of Denver
TLunch3. Help Combat
Cyberbullying
devastating and irreversible consequences.
Join colleagues to discuss the uniquely
dangerous nature of cyberbullying; its
prevalence and frequency; and resources for
students and youth, government, nonprofits,
and others to help combat the insidious
effects of cyberbullying. Learn how you
can advocate to increase federal protection
against cyberbullying.
Track: Children and Youth
Dennis Morrison, PhD, CEO, Centerstone
Research Institute; Deborah Taylor-Tate,
JD, Centerstone Research Institute Board of
Directors, Centerstone Research Institute
TLunch4. Grant Opportunities: $42
Million in Lessons Learned
Room: Manchester H, Second Level
Be inspired and informed by a duo of grant
writers who have garnered more than $42
million in funding for community behavioral
healthcare organizations over the past ten
years. Learn how to locate relevant grant
funding opportunities, write effective grant
proposals, rebound from rejection, and braid
and blend discrete grants to sustain programs
and services.
Track: Board Governance
Jim Rives, MA, Burrell Behavioral Health;
Paul Thomlinson, Vice President, Research &
Quality Assurance, Burrell Behavioral Health
TLunch5. Your Employee Health
Plan — Is the Tail Wagging the Dog?
Room: Manchester G, Second Level
As employee health plan costs mount
and you’re faced with the uncertainty of
healthcare reform, join your colleagues to
explore alternate health insurance options.
See how some organizations are getting real
results —lower costs and improved employee
health and satisfaction— using consumerdirected health plans linked to aggressive
employee wellness programs.
Room: Manchester C, Second Level
Track: Leadership, Management, and
Workforce
A staggering 42% of children have been
bullied online — cyberbullying can have
John Campbell, MS, HR Director, Valley
Mental Health
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TLunch6. Affordable Care Act
Association Executives Learning
Community
Open to National Council ACA Learning
Community and Payment Reform Workgroup
participants only.
Room: Manchester D, Second Level
The National Council’s Affordable Care
Act Association Executives’ Learning
Community meets to continue its work to
enhance participants’ involvement in state
healthcare reform implementation activities.
Track: Healthcare Reform and the Financial
Marketplace
Dale Jarvis, CPA, Managing Consultant, Dale
Jarvis & Associates; David Lloyd, Founder
MTM Services
Compliance
Networking Group
Roundtable Meeting
11:45 am – 12:30 pm
Room: Manchester I, Second Level
Access the expertise of peers, share
information about compliance practices,
and discuss the corporate compliance
programs mandated by healthcare reform
as a condition of participation in Medicare,
Medicaid, and CHIP. Join the group and
become a founding member of the National
Council Compliance Network — building
a learning community and continuing to
network long after the conference is over.
Pick up your lunch in the Expo Hall and join
us at 11:45.
Gail Hutchings, MPA, President and CEO,
Behavioral Health Policy Collaborative, LLC;
Tim Timmons, CCEP, CHP, CHSS, Corporate
Integrity Officer, Greater Oregon Behavioral
Health
39
Thought Leader Sessions
1:00 pm – 2:00 pm
Two thought leaders present concurrently. No other sessions are scheduled for this time slot.
Hopeless No More
Pete Earley, Journalist and
Author
Room: Elizabeth
A–C, Second Level
Former Washington
Post reporter Pete
Earley has been
described as one of
ten journalist/authors
in America who
“have the power to
introduce new ideas and give them currency.”
He takes us to places where we normally
wouldn’t go, including inside a maximum
security prison, or introduces us to people who
we normally wouldn’t meet, such as the American traitors - John Walker Jr. and Aldrich
Ames. Besides entertaining, Earley believes
that authors should also expose wrongs.
In his first book CRAZY: A Father’s Search
Through America’s Mental Health Madness,
Earley describes his attempts to help his son,
Mike, after he is denied treatment during a
psychotic break and is arrested. Pete explains
why jails and prisons have become our new
asylums and what we need to do to turn
mental health back into a health issue. In
the sequel Hopeless No More, Pete describes
successful recovery programs he visited during his travels to 46 states and three foreign
countries advocating for mental health
reform —Housing First, ACT teams, Crisis
Intervention Training, Mental Health Courts
and Peer to Peer support.
Healing the
Addicted Brain
Harold Urschel, Chief Medical
Strategist, EnterHealth and
Author
Room: Elizabeth F-H,
Second Level
Dr. Hal Urschel is at
the forefront of new,
scientific approaches
that recognize the
biological basis of
addiction, and have
brought major advances in treatment of
addictions. Medical strategist and author of
the New York Times bestseller Healing the
Addicted Brain: The Revolutionary, ScienceBased Alcoholism and Addiction Recovery
Program, Urschel describes what happens
inside the brain of an addict and how to
dramatically improve recovery rates for
persons with addiction disorders.
Healing the Addicted Brain is based on
Urschel’s Recovery Science program that
has helped thousands of patients defeat their
addictions over the past 10 years. It combines
the best behavioral addiction treatments
with the latest scientific research into brain
functions, providing tools and strategies
designed to overcome the biological factors
that cause addictive behavior along with
proven treatments and medications.
Harold Urschel signs Healing the Addicted
Brain: The Revolutionary, Science-Based
Alcoholism and Addiction Recovery Program.
Harold Urschel signs Healing the Addicted
Brain, 2:15 pm – 2:45 pm in the Bookstore,
Elizabeth Foyer, Second Level.
Film Festival:
Unlisted: A Story of
Schizophrenia
2:30 pm – 4:00 pm
Room: Theatre in Elizabeth Foyer,
Second Level
This powerful
story depicts
the struggle of a
doctor to bring
her father, who
has paranoid
schizophrenia,
back into her
life after hiding
from him for 10
years. What starts as a story of reconciliation
suddenly changes course when Delaney’s
father stops his medicine and goes missing.
The film is a soul-searching examination
into the responsibility of family and society
toward persons with severe mental illness.
Screening followed by Q&A with filmmaker
Delaney Ruston.
Ruston signs her DVD in the Bookstore,
Elizabeth Foyer, from 4:15 pm – 4:45 pm.
Ice Cream Social
2:00 pm – 2:30 pm
Room: Expo Hall, Douglas
Pavilion, Ground Level
Ice cream is not so much a dessert as
it is an event! Come on over to the
Expo Hall for a chill thrill to sweeten
your networking experiences. It’s an
old-fashioned social where we provide
the flavor, fun, friends, and toppings!
Chocoholics won’t be disappointed
either.
Supported by Core Solutions, stop by
their Booths 102 & 104 in the Expo
Hall to say thank you and pick up your
ice cream tickets.
40
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Tuesday, May 3
2011 Conference Program
Tuesday, May 3
Serving Veterans in the
Community — How to
Become a TRICARE Provider
2:30 – 4:00 pm
Room: Windsor, Third Level
Every day, an increasing number of our service members are experiencing
psychological problems, and finding it difficult to access care in the
overloaded military system. Community behavioral health providers are
ideally equipped to answer the growing need to treat our troops for PTSD
and other disabling mental illnesses. But does TRICARE, the military health
plan, pay for community services? And what does it take for providers to
qualify? Come to this special event to meet
with TRICARE representatives and learn how
to become a certified TRICARE provider — get
a complete understanding of the certification
process, credentialing requirements, service
types, benefits, and reimbursement.
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Coming Soon
Military Mental Health online
certificate program from the National
Council for Community Behavioral
Healthcare, Essential Learning and the
Center for Deployment Psychology. To
learn more, visit Essential Learning at
Booth 136 in the Expo Hall.
41
Tuesday, May 3
Workshops (D)
2:30 pm – 4:00 pm
D1. Integrated Treatment for Youth
with Co-Occurring Disorders
Room: Ford, Third Level
A growing body of evidence indicates that
co-occurring mental health and substance
use disorders adversely affect treatment
engagement, retention, and outcomes.
Individuals greatly benefit from integrated
approaches, and it is increasingly evident
that the benefits of integrated treatment
extend to adolescents. This workshop
provides tools to plan and implement services
to meet the needs of youth with co-occurring
mental health and substance use disorders
— a high-need, high-risk population.
Explore program examples and examine
lessons learned in the delivery of integrated
treatment to youth.
Track: Addictions and Co-Occurring
Disorders
Eric Baltrinic, MA Ed. PCC-S, Program
Manager & Consultant, The Center for
Innovative Practices, Kent State University;
Patrick Kanary, MEd, Director, Center for
Innovative Practices, College of Public
Health/Kent State University
D2. Creating A Medical Home for
the Homeless
Room: Betsy, Second Level
Bonita House, Inc. is a non-profit community
behavioral healthcare organization that
provides integrated dual diagnosis treatment
to adults in Alameda County, California. In
2003, Bonita House began a partnership with
LifeLong Medical Care, a Federally Qualified
Health Center providing primary care
medical services to low income, medically
underserved and uninsured adults. Through
this partnership, satellite medical clinics
— staffed by mid-level practitioners from
LifeLong — were established at the Bonita
House independent living programs and with
their homeless outreach and stabilization
42
teams. Learn about the partnership and
share ideas on the components, level of
collaboration, staffing, and funding needed
to successfully implement a medical home
for a challenging population.
Track: Behavioral Health/ Primary Care
Integration
Floyd Brown, MD, Medical Director, Bonita
House, Inc.; Brenda Goldstein, MPH,
Psychosocial Services Director, LifeLong
Medical Care
D3. Building Diversity: How to
Recruit the Perfect Board Mix
work outcomes and have an increased
likelihood of involvement with the criminal
justice system. Outcomes vastly improve for
these children if school and work success
becomes the focus of our efforts. The National
Council’s for Community Behavioral
Healthcare’s Transition Age Youth Project in
Detroit, Michigan funded by the Bristol Myers
Squibb Foundation, gives young people
with psychiatric disorders a headstart. This
workshop reports on the project’s progress
to date, shares the strategies being employed
— mentors, peer facilitators, community
connections —examines initial outcomes and
addresses the potential for project replication.
Room: Manchester A, Second Level
Track: Children and Youth
When we think about diversity, we think
staff. But have you thought about the
composition of your board? Does your board
reflect your community? Do board members
help identify and connect with underserved
groups in your community? Engage in a
conversation with experts, including board
members and CEOs, about what leaders from
racial and ethnic minority groups might
bring to an organization operating in a
diverse community. Examine how inclusion
of diverse leaders shapes policy, practices,
and financial performance.
Michael Flora, LPCC, LSW, CEO, Ben Gordon
Center; Bill Schmelter, PhD, Consultant,
MTM Services, LLC
Track: Board Governance
Martha Okafor, PhD, MPA, CSM, Director,
Division of Behavioral Health, Satcher Health
Leadership Institute, Morehouse School of
Medicine; Janice Sanchez, PhD, Professor
of Psychology, Old Dominion University;
Vernon Vereen, CEO, Vereen & Associates
D4. I Don't Need Help: Engaging
16-25 Year Olds
Room: Manchester B, Second Level
Transition age youth are among the most
challenging populations. Children that have
been labeled as having serious emotional
disturbances have poorer educational and
D5. First Line of Defense: Serving
Veterans
Room: Manchester C, Second Level
Partnering with the Department of Veterans
Affairs, like all collaborations, is easier
said than done. In Arizona, a partnership
between the VA and a community-based
nonprofit agency opened up possibilities for
both systems to establish a community link
to serve veterans to the fullest extent. Hear
the successes, challenges, and real-world
lessons learned. Come prepared to share your
experiences. Leave this session with an action
plan to forge partnerships with your local VA
and other veterans’ organizations in order
to better serve returning veterans in your
community.
Track: Clinical Advances
Lauryn Bianco, Network Development
Specialist, Community Partnership of
Southern Arizona; Vanessa Seaney,
MSW, LCSW, CPHQ, Chief Clinical Officer,
Community Partnership of Southern Arizona
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Tuesday, May 3
D6. Long-acting Therapies:
Breaking Barriers, Improving
Outcomes
Room: Manchester D, Second Level
2011 Conference Program
D8. Disruptive Innovation — Does
30 Years of Chaos Give us a
Competitive Advantage?
Room: Manchester F, Second Level
Medications are delivered in various forms
— pills, patches, injections, pumps — but for
mental health and addictions organizations
in the U.S, alternate medication delivery
methods are challenging. This workshop
exposes our current views of treatment,
explores the barriers to the adoption of longacting therapies, and offers a sustainable
model that meets the needs of public
practice. Look at compelling data and discuss
strategies to improve access. Long acting
therapies are not a last resort but rather a
viable alternative that consumers have the
right to consider and choose.
This session describes the thinking and
principles of disruptive innovation — its
origins in new and cheaper technologies and
its more recent application to healthcare.
Once you understand the concept, participate
in a lively conversation about disruptive
innovation and behavioral health. What are
the disruptive innovations we’re already
experiencing? What can we expect in the
coming months and years? And can we turn
the creativity and flexibility we’ve developed
for survival in regulation-heavy, fundinglight environments into a competitive
advantage?
Track: Clinical Advances
Track: Healthcare Reform and the Financial
Marketplace
David Swann, MA, LCAS, CCS, LPC,
NCC, Chief Executive Officer, Crossroads
Behavioral Healthcare
D7. An International Trend:
Consumer-run Respite Centers
Room: Manchester E, Second Level
Consumer-run respite care — the time has
come. It’s a small world and the concept
of consumer respite care is becoming a
reality both here and abroad. Examine the
data behind the movement — comparison
of consumer respite with traditional crisis
services such as emergency rooms, holding
beds, and inpatient hospitalization — and
come to your own conclusions. This session
invites New York, Nebraska, and Eindhoven,
Netherlands to share the challenges they faced
in developing and implementing consumerrun respite programs; and invites you to
explore the possibilities for your community.
Track: Health Promotion, Prevention, and
Recovery
Steve Miccio, Executive Director, PEOPLe, Inc.;
Klaas Schilder, Director, GGzE Services BV
Maggie Bennington-Davis, MD, Chief
Medical and Operating Officer, Cascadia
Behavioral Healthcare, Inc.; Dale Jarvis,
CPA, Managing Consultant, Dale Jarvis
and Associates; David M. Johnson,
EdD, CEO, Navos; Jerry Skillings, PsyD,
Senior Vice President, Behavioral Health
Services, Horizon House; Derald Walker,
PhD, President CEO, Cascadia Behavioral
Healthcare, Inc.
D9. Mergers and Affiliations: What
Works and What Doesn't
Room: Manchester G, Second Level
Many organizations are thinking about
mergers and others are stopping short
of mergers to consider affiliations. This
workshop panel includes CEOs and board
leaders of two organizations that have
experienced the good, the bad, and the ugly
of the “merger journey.” Participate and
explore all the issues — the critical areas to
address when considering a merger, possible
implementation strategies, and the best and
worst ingredients of a successful merger.
Track: Healthcare Reform and the Financial
Marketplace
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David Guth, Jr., MSSW, Chief Executive
Officer, Centerstone of America; Gail
Hutchings, MPA, President and CEO,
Behavioral Health Policy Collaborative, LLC;
Jeff Richardson, MBA, MSW, Executive
Director, Mosaic Community Services; A.
John Rose, Chair, Centerstone Board of
Directors; Fred Winer, Board President,
Mosaic Community Services
D10. Healing Neen: Trauma and
Recovery
Room: Del Mar, Third Level
Tonier Cain’s story reflects a long history
of childhood and adult sexual abuse,
homelessness, and a drug addiction that led
to 66 drug-related convictions. After being
incarcerated numerous times and losing
several of her children to the foster care
system, Cain found a program that helped
her addiction by addressing her trauma. The
turning point came when a trauma-informed
clinician asked Cain “What happened to
you?’ instead of “What’s wrong with you?”
In the four years since she completed the
program, Cain has been drug- and alcoholfree, is a national speaker on trauma issues,
and is a homeowner and a nurturing mother
to her young daughter. Hear her powerful
firsthand account of why it is important to
deliver trauma-informed services.
Track: In My Own Words - Personal Stories
of Recovery
Tonier Cain, NCTIC Team Lead, National
Association of State Mental Health Program
Directors
D11. The DLA-20 Functional
Assessment for Persons with
Schizophrenia and Bipolar Disorder
Room: Manchester I, Second Level
The DLA-20 (Daily Living Activities) is an
easy-to-administer assessment tool that
quickly determines the functioning of a
person with serious mental illness and
guides the development of a person-centered
treatment plan. Additionally, the DLA-20
is invaluable in completing the DSM IV
43
Tuesday, May 3
Axis V (Global Assessment of Functioning),
helping to document medical necessity,
and providing consistently valid data for
healthcare report cards. In this interactive
session, Willa Presmanes, developer of the
DLA-20, introduces you to the instrument,
walks you through its application via a casebased functional assessment, and answers
your questions.
Track: Clinical Advances
Willa Presmanes, MEd, MA, Consultant,
Outcomes Research and Education
D12. It IS My Job: Quality is
Everybody’s Business
Room: Edward, Second Level
This workshop is practical, challenging,
and designed to help participants take
organizational strategies like process
improvement and CQI to create an “inspired
way of being at the core of all things done.”
Community psychiatrists who know how to
help individuals and families with complex
lives find their way to recovery. Drs. Cline
and Minkoff also understand successful
business models. They know how to fulfill
the service mission and inspire and reward
staff committed to a life of service. How
can you be a business and public servant
at the same time? How can we create an
organizational culture where it is exciting
to be at work? How do you get beyond the
“initiative of the day?” Get the answers to all
your questions in this lively and important
workshop.
Track: Organizational Excellence and
Practice Improvement
Christie Cline, MD, MBA, CEO, ZiaPartners,
Inc.; Kenneth Minkoff, MD, Senior Systems
Consultant, ZiaPartners
D13. How to Become the Mayo
Clinic of Specialty Behavioral
Health
Room: Manchester H, Second Level
Is your organization the Mayo Clinic
of Specialty Behavioral Healthcare? In
other words, are you recognized in your
community as a high-performing provider
of specialty mental health and substance use
services? Learn how you can demonstrate
effectiveness by adopting clinical tools that
document improvement in symptomology,
functioning, and enhanced resilience.
And bring your staff on board, supporting
their goals and skill development through
coaching plans. Be the best and tell
everybody about it.
Track: Organizational Excellence and
Practice Improvement
David Lloyd, Founder, MTM Services, LLC
Smoothie Demos
Monday, May 2, 12:00 pm – 4:00 pm;
Tuesday, May 3, 12:00 pm – 4:00 pm
Elizabeth Foyer, Second Level
Juice up, it takes just minutes! Join the Green
Smoothie Revolution and get your daily fruit
and veggie servings in one easy gulp. Watch how
to make healthy smoothies, and enjoy the taste
testing.
44
D14. Quality Assurance, Risk
Management, and Insurance:
Protecting Your Clients and
Your Center
Room: Gregory, Second Level
No one wants to be sued. More importantly
behavioral health care agencies want
to protect consumers from harm. The
best protection for consumers and your
organization is making careful, evidenceinformed decisions about the treatment,
rehabilitation, and support services being
offered and delivered. Ron Zimmet uses
his 25 years of experience to help you
understand the all too common treatment
and organizational failings that result in
litigation, determine if your insurance really
protects you, and gives you a simple, easy
to use checklist to help protect your staff,
organization, and consumers.
Track: Organizational Excellence and
Practice Improvement
Ronald Zimmet, Attorney at Law
D15. Why Social Media? Mayo
Clinic Success Stories
Room: Social Media Lab, Douglas
Pavilion, Ground Level
For more than a century, word-of-mouth
recom¬mendations have led patients
from around the world to Mayo Clinic.
Social media, the most far-reaching
communi¬cations revolution since
Gutenberg’s printing press, has made wordof-mouth even more important. Today, Mayo
Clinic is extending its reach even further by
accelerating its adoption of social media and
is helping other health-related organizations
get started. Hear about examples of how
social media tools transform healthcare and
learn how your organization can use social
media to do well by doing good. Learn why
social media is a key to higher productivity,
not a time-waster to be blocked by IT.
Track: Social Media and Messaging
Kathy Barbour, APR, Communications
Manager, Mayo Clinic
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Tuesday, May 3
D16. Take the Fear of Fundraising
Out of Your Board
Room: Madeleine, Third Level
Some boards recruit for fundraisers — filling
vacant board seats with candidates that
know how to bring donors and funds to the
organization. Some boards recruit members
that represent and champion other interests
— family members, consumers, local leaders
etc. But even boards without fundraising
expertise can learn, and the good news
is not everyone needs to ask for money
to be effective in the fundraising process.
Assess your board’s current fundraising
effectiveness and get simple tools to creating
a top notch fundraising board.
Track: Board Governance
Susie Huhn, Executive Director, Casa de los
Ninos
D17. Improving Your Revenue Cycle
with Electronic Health Records
Room: Technology Learning Center,
Manchester Foyer, Second Level
Organizations with manual or partially
automated billing processes can be plagued
by high labor costs associated with prebilling processes, high percentages of bad
debt often associated with missed filing
deadlines and aging receivables, and the
increased risk of audit. This session helps
CEOs and key senior managers make the
connection between adoption of an EHR and
improved revenue cycle management.
Track: Treatment and Health Information
Technologies
Fran Loshin-Turso, President, Defran
Systems, Inc.; Matt Rogers, CFO, Philhaven;
Peter Zucker, President and CEO, Stars
Behavioral Health Group
2011 Conference Program
Posters: Discussion Time with Presenters
2:30 pm – 4:00 pm
Room: Manchester Foyer, Second Level
All posters are on display in the Manchester Foyer, Monday, May 2, 7:00 am
until Tuesday, May 3, 4:00 pm. The following presenters are available to discuss
their posters and answer questions at this time.
DPoster1. Releasing Time to Care:
The Productive Mental Health
Initiative
DPoster3. Bidirectional Care in
Rural Areas
Releasing Time to Care, brought to us by
colleagues in the United Kingdom, is a
performance improvement strategy designed
to minimize unproductive staff activities and
increase engagement and positive interaction
with consumers.
This poster highlights 10 rural California
counties that developed a learning
community — based on the Institute for
Healthcare Improvement Breakthrough
Series — to improve the health of individuals
with mental illness and co-occurring chronic
medical disorders.
Track: Organizational Excellence and
Practice Improvement
Track: Behavioral Health/Primary Care
Integration
Gemma Ablewhite, Improvement Facilitator,
Leicestershire Partnership NHS Trust; Jackie
Ardley, Executive Director of Quality,
Leicestershire Partnership NHS Trust, The
Bennion Centre, Glenfield Hospital; Nicholas
Higham, Therapeutic Development Worker,
Leicestershire Partnership NHS Trust;
Louise Short, Ward Matron, Leicestershire
Partnership NHS Trust
Jennifer Clancy, MSW, Senior Associate,
California Institute for Mental Health,
Madera County Behavioral Health Services
DPoster2. Resolving Manager-Staff
Conflict
Collaborative Problem Solving, a conflict
resolution strategy developed by teams at
Massachusetts General Hospital and Harvard
Medical School, helps staff working with
challenging kids to resolve conflict in ways
that are respectful and support positive
psychological growth.
Track: Leadership, Management, and
Workforce
Seth Bernstein, PhD, Executive Director,
Accountable Behavioral Health Alliance
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DPoster4. The Tipping Point:
An Organization's Journey to
Implement Evidence-based
Practices
Learn how Malcolm Gladwell’s The Tipping
Point: How Little Things Can Make a Big
Difference inspired one behavioral health
organization to implement evidence-based
practices.
Track: Organizational Excellence and
Practice Improvement
Kelley Gannon, LCSW, Director of Clinical
Operations-MH/SA, Bluegrass Regional
MH-MR Board, Inc.
DPoster5. Say 'YES' to Youth
Education and Screening
This poster outlines how a medical home
serving the Alaska Native and American
Indian population integrated youth mental
health and substance use screening and brief
45
Tuesday, May 3
intervention into their multidisciplinary healthcare team’s services.
Track: Children and Youth
Erika Logan, MS, CDC I, Behavioral Health Consultant, Anchorage
Native Primary Care Center, Primary Care Clinic 1 East
DPoster6. Beyond Bars: Technology and Jail Services
Learn the six program components of “Jail Triage,” an awardwinning telephonic and video conferencing program designed
to identify and respond to high risk mental health situations in
Kentucky jails.
Track: Treatment and Health Information Technologies
Connie Milligan, LCSW, Director Mental Health Crisis Network
for Jails, Bluegrass Regional MHMR Board, Inc.
DPoster7. Fostering Recovery: Creating a Culturally
Responsive County Mental Health System
Share the efforts of six community organizations in McHenry County
to deliver culturally and linguistically appropriate services to a
growing ethnically diverse and underserved population, specifically
Spanish-speaking consumers.
Track: Health Promotion, Prevention, and Recovery
Wendy Neuman, BA, CHC, Program Monitor and Training Assistant,
McHenry County Mental Health Board
DPoster8. Supportive Housing for Persons Recovering
from Addiction Disorders
See how you can duplicate the Recovery Kentucky initiative — named
“A Model That Works” by the U.S. Department of Health and Human
Services – that used project-based housing vouchers to create ten
100-bed housing recovery centers for homeless adults with substance
use disorders.
Track: Addictions and Co-Occurring Disorders
Kimberly McClanahan, PhD, Chief Executive Officer, Pathways, Inc.;
Todd Trumbore, MA, CADC, Addiction Director, Pathways, Inc.
DPoster9. Create A Recovery Culture, Measure It and
then Improve It
Developing a culture of recovery requires five elements of awareness
— power, respect, judgment, individual uniqueness and motivation
— learn about the five elements and the 50 item Recovery-Centered
Measures tool.
DVD Signing: Delaney Ruston
4:15 pm – 4:45 pm
Room: Bookstore, Elizabeth Foyer,
Second Level
The movie Unlisted: A Story of
Schizophrenia tells the story of how
Delaney — after many years of shame,
frustration, and fear — decided to hide from
her father who had paranoid schizophrenia
and keep her phone number and address
unlisted. But now, 10 years later, Richard
is more stable on a newer medicine and Delaney, given her
experiences as a doctor and a mother, decides to reconnect
with her father. What understanding and acceptance of her dad
and his illness can she now find?
Join the Discussion:
Healthcare Integration
4:00 pm – 5:00 pm
Room: Manchester F, Second Level
Join National Council staff and fellow conference attendees
interested in bidirectional care to meet and talk about “on the
ground” opportunities and challenges when implementing
integration. Discuss the conference events on healthcare
integration, meet current SAMHSA Primary and Behavioral
Health Care Integration grantees, and create a network
of colleagues and fellow integration innovators. Explore
technical assistance opportunities through the SAMHSA-HRSA
Center for Integrated Health Solutions.
Hosted by Kathleen Reynolds, Director, Laura Galbreath,
Deputy Director, and Larry Fricks, Deputy Director —SAMHSAHRSA Center for Integrated Health Solutions operated by the
National Council.
Track: Health Promotion, Prevention, and Recovery
Stephen Wilson, MD, Medical Director, Telecare Corporation
46
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Tuesday, May 3
2011 Conference Program
FOR TICKET HOLDERS ONLY
Excellence in Service Innovation
Celebration of
Excellence Dinner:
Honoring Award
Winners
$10,000 grant supported by Mental Health Weekly,
published by John Wiley & Sons, Inc.
Mental Health Center of Denver (Denver, CO)
6:00 pm – 9:00 pm
Room: Elizabeth Ballroom, Second Level
Each year, the National Council honors the best and
brightest in mental health and addictions services
through its Awards of Excellence. Join your colleagues
at the Celebration of Excellence Dinner as we recognize
those among us who truly stand out for their exemplary
service. Enjoy a memorable dinner, complete with live
entertainment by New York City’s renowned musical
comedy group, The Water Coolers, which employs
hilarious comedy, original music, and parodies of
familiar songs, to celebrate everyday life.
Tickets: $100. Subject to availability, check at the
Conference Registration/HelpDesk in Litrenta Foyer,
Second Level.
Congratulations to the National Council’s 2011 Awards
of Excellence honorees being recognized at this year’s
Celebration of Excellence.
Excellence in Health Information Technology
$10,000 grant supported by Qualifacts Systems, Inc
Crossroads Behavioral Healthcare (Elkin, NC)
Excellence in Behavioral Healthcare Management
$10,000 grant supported by Mental Health Risk Retention
Group and Negley Associates
Burrell Behavioral Health (Springfield, MO)
Excellence in Consumer Advocacy
Sherrill Rushman
Oakland County Community Mental Health Authority
Auburn Hills, MI)
Excellence in Family Advocacy
Christina Hendrix
WellSpring Resources (Alton, IL)
Up & Coming Leadership
Jorge Wong, PhD
Asian Americans for Community Involvement (San Jose, CA)
Excellence in Public Service
Congressman David Obey
U.S. House of Representatives (D-WI, retired)
Visionary Leadership
Nelson W. Burns, President and CEO
Coleman Professional Services (Kent, OH)
Peter C. Campanelli, PsyD, President and CEO
Institute for Community Living, Inc. (New York, NY)
Leon Evans, President and CEO
The Center for Health Care Services (San Antonio, TX)
Arnold Gould, Member, Board of Directors
Central Nassau Guidance and Counseling Services, Inc.
(Hicksville, NY)
Mary Jane Gross, RN, MN, President and CEO
Stars Behavioral Health Group (Oakland, CA)
Derald Walker, PhD, CEO
Cascadia Behavioral Healthcare (Portland, OR)
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47
Wednesday, May 4
Yoga With Nola
6:00 am – 7:00 am
Where: Poolside, Fourth Level
Join our early morning yoga class. Turn on your body’s ability to
relax and tune in as the stress and tension dissolves into blissful
tranquility. Using soothing and deeply supported restorative yoga
postures, this profoundly relaxing practice can shift your attitude,
clear your mind, and heal your body. Leave feeling completely
revitalized and renewed. Don’t forget to bring your yoga mat,
comfortable clothes, and towel.
Coordinated by Nola Murphy, McClendon Center
Continental Breakfast
7:30 am – 8:30 am
Room: Elizabeth Foyer, Second Level
Open to all conference attendees. Power up as you exchange
business cards with fellow attendees before heading home.
Board2Board Peer
Networking Breakfast
7:30 am – 8:30 am
Room: George Bush, Third Level
Board members of nonprofit healthcare organizations
attending the conference are invited to join colleagues across
the country over breakfast. It’s an open agenda and a time to
connect informally, to share leadership lessons learned and
pick up tips from peers on handling difficult situations.
48
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Wednesday, May 4
2011 Conference Program
General Session:
I’m Not Sick, I Don’t Need Help
A panel of community mental health center
leaders who’ve undertaken the transition to
FQHCs share lessons learned.
Xavier Amador, Psychologist, Author, Professor
Pamela Byrnes, Director, Health Center
Growth and Development Program, National
Association of Community Health Centers
8:30 am – 9:30 am
Room: Elizabeth Ballroom, Second Level
BY INVITATION ONLY
Dr. Xavier Amador is an
internationally soughtafter speaker, clinical
psychologist, professor
at Columbia University’s
Teachers College in New
York City and author of
eight books, including
the national best seller
I’m Not Sick, I Don’t
Need Help! Amador’s
expertise has made him
a regular contributor
to the Today Show
and been featured on
ABC’s Good Morning America, 60 Minutes,
as well as in the New York Times, Wall Street
Journal, USA Today, and many others. He
was co-chair of the last text revision of the
schizophrenia and related disorders section
of the DSM IV-TR.
Amador has studied the brain, consciousness,
several serious mental illnesses and
dysfunctional relationships.
He pioneered research into
Anosognosia, an impairment
of the frontal lobe of the brain,
which governs self-awareness
and leaves a person with an
inability to understand that
he is sick — Amador says it
appears in about 50% of people
with schizophrenia and bipolar
disorder. He explains why so
many people with serious
mental illness are in “denial”
and refuse treatment. And he
talks about how to build
enough trust with a mentally ill person
through LEAP — listen reflectively,
empathize strategically, agree on common
ground and partner on shared goals.
Xavier Amador signs his books in the
Bookstore, Elizabeth Foyer, 10:00 am –
10:30 am.
SEPARATE REGISTRATION
REQUIRED
Postconference
University
The FQHC Model:
Opportunities and
Challenges for Behavioral
Health Organizations
9:00 am – 5:00 pm
Room: Douglas C, Ground Level
Explore the requirements and benefits of
becoming a Federally Qualified Health
Center as well as options for collaborating
with FQHCs. Learn the range of health center
models, bureaucratic barriers, financial risks,
board governance, community acceptance,
and operations issues.
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National Council
Addressing Health
Disparities Class of 2011
Wednesday, May 4 – Saturday, May 7,
8:30 am – 5:00 pm
Room: Gregory A/B, Second Level
The National Council’s Addressing Health
Disparities Leadership Program, supported
by the Substance Abuse and Mental Health
Services Administration, is designed to
mentor culturally diverse mid-level managers
into executive positions, nurturing leaders
who can represent and serve our nation’s
diverse communities. The program includes
a rich array of education, mentoring, career
guidance, and networking opportunities —
kicked off by the inaugural Class of 2011
meeting at the conference and a special
Middle Management Academy.
BY INVITATION ONLY
National Council
Healthcare Integration
Learning Community
Summit
Wednesday, May 10:00 am – 2:00 pm
Room: America’s Cup C, Fourth Level
The National Council’s Integration
Learning Community Summit is open to
participants of the 2010 – 2011 Integration
Learning Community, a year-long learning
community focused on accelerating adoption
of best practices in coordinating primary
and behavioral healthcare for individuals
with serious mental health and substance
use disorders served in the behavioral health
setting. Members gather to review lessons
learned and address concerns, challenges,
and needs related to implementing
integration.
49
Wednesday, May 4
Thought Leader Sessions
9:45 am – 10:45 am
Three thought leaders present concurrently. No other sessions are scheduled for this time slot.
An Engineer's
Perspective: Improving
Outcomes with
Technology
David Gustafson, Director, NIATx,
University of Wisconsin-Madison
Room: Elizabeth A-C, Second Level
Gustafson brings
together decision
theory, behavior
change and
organizational
improvement.
Over the last ten
years, Gustafson's
work has focused
on CHESS (the Comprehensive Health
Enhancement Support System), an Internetbased information and support system to
help people who face problems such as
lung, breast, and prostate cancer, severe
asthma, substance abuse, and sexual assault.
Randomized trials and field tests of CHESS
have illuminated people's acceptance and
use of Internet-based information systems
and how those systems impact their quality
of life, behavior change, and health services
utilization. Dr. Gustafson discusses the
effectiveness of technology in improving
quality of care and customer service.
50
How To Create a
High-Performance
Organizational Culture
Early Detection and
Intervention to Prevent
Psychosis
Larry Johnson, Author and
Corporate Culture Expert
William McFarlane, Director, Center
for Psychiatric Research, Maine
Medical Center
Room: Manchester D-E, Second Level
Co-author of Absolute
Honesty: Building a
Corporate Culture That
Values Straight Talk
and Rewards Integrity,
Larry Johnson sheds
light on creating
high-performance
organizational cultures
through leadership, teamwork, customer
service, and straight talk, building on his
own experience as a leader. In these hard
times, Larry shares strategies to lean up and
buckle down to weather the storm. Drawing
on 22 years of consulting experience with
some of the world’s foremost corporations
and governmental organizations, Johnson
reiterates the importance of facing reality,
managing the pain of change, telling the
truth, rewarding innovation, and being
unwilling to give up.
With Jeff Capobianco, Research Investigator,
University of Michigan, School of Social
Work, Curtis Research Center; Sarah Lynch,
LCSW, Clinical Team Leader, PIER Program,
Maine Medical Center
Room: Elizabeth F-H, Second Level
Internationally
recognized psychiatric
researcher Bill
McFarlane leads one
of the nation’s first
early intervention
programs for youth at
risk for serious mental
illness. His PIER
program is showing promising results in
reducing the incidence of psychotic disorders
such as schizophrenia and in preventing
psychiatric disability. He offers hope for those
at risk of developing severe mental illnesses.
He has been working with families of the
mentally ill, especially in multiple family
groups, for more than three decades.
McFarlane shares insights gained while
developing and testing family and social
treatments for major mental illnesses and
their application in the public sector.
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Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Wednesday, May 4
Film Festival:
Finding Normal
2011 Conference Program
Workshops (E)
11:00 am – 12:30 pm
E1. Opening Doors through Mental
Health First Aid
Room: Manchester F, Second Level
9:45 am – 11:30 am
Room: Theatre in Elizabeth Foyer,
Second Level
This film tells the story of three lives
devastated by long-time heroin and crack
addiction and incarceration and their
attempts to rebuild themselves. It highlights
the role of a mentor who knows first-hand
what it takes to be clean, stay out of prison,
and build a “normal” life. Witness the
challenges of recovery, the heartbreak
of relapse, and the simple victories of
everyday life.
Screening followed by Q&A with director
Brian Lindstrom.
Book Signing:
Xavier Amador
10:00 am – 10:30 am
Room: Bookstore, Elizabeth Foyer,
Second Level
Xavier Amador signs I’m Not
Sick I Don’t Need Help. Dr.
Amador’s research for the
book was inspired by
his attempts to help
his brother Henry, who
developed schizophrenia but
did not believe he was ill, accept treatment.
The book resonates with mental heath
professionals, as well as family members of
persons with mental illness, who are trying
to help persons with mental illness get care.
In just three years, hundreds of mental health
and addictions treatment organizations
across the country have opened their doors
to people in their community, encouraged
referrals to care, strengthened collaborations,
improved mental health literacy, and gained
increased visibility as mission-driven public
service organizations. More than 15,000
people across the country have been trained
in Mental Health First Aid, learn how you
can seize the momentum! Our panelists — all
Mental Health First Aid USA pioneers —
explain why and how you should bring this
program to your community and share tips
for funding, marketing, and sustainability.
Track: Health Promotion, Prevention, and
Recovery
Lea Ann Browning McNee, MA, Deputy
Director, Mental Health Association of
Maryland; Bryan Gibb, MBA, Director of
Public Education, National Council for
Community Behavioral Healthcare; Dennis
F. Mohatt, MA, Vice President for Behavioral
Health, Western Interstate Commission
for Higher Education; Vanessa Seaney,
MSW, LSWW, CPHQ, Chief Clinical Officer,
Community Partnership of SouthernArizona
E2. Criminal Justice Collaborations:
What Behavioral Health Providers
Need to Know
Room: Edward, Second Level
Participate in a focus group that unveils
and evaluates “A User’s Guide to Working
in Criminal Justice: What Providers Need to
Know.” Designed to help behavioral health
organizations understand and navigate the
criminal justice system, the guide is a primer
that outlines the basic elements and jargon
of the criminal justice system for those that
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work with justice involved individuals. Join
the focus group and offer feedback on the
guide’s relevance, utility and effectiveness.
Track: Clinical Advances
Dan Abreu, MS, CRC, LMHC, Associate
Director, National GAINS Center; Ann Marie
Louison, MSW, Director of Mental Health
Programs, CASES
E3. The Resilience Model©: Health
Lessons from Athletes and the
Military
Room: Manchester A, Second Level
We know health is more than the absence of
disease, and can be defined as achieving high
levels of balance and performance across
the range of physical, emotional, and mental
spectrum. The sustained high functioning
and resilience evidenced by athletes and
military service members can be a model for
behavioral health consumer and practitioner
health and wellness. Address sleep, stress,
blood pressure, weight and chronic pain;
and learn how you can use a powerful
model of relaxation breathing, movement,
mindfulness, meditation, and guided imagery
to be your very best.
Track: Health Promotion, Prevention, and
Recovery
Barbara Moquin, PhD, APRN, BC-P, Health
Science Administrator, National Institute on
Drug Abuse
E4. Organizing a Safety Net
Accountable Care Organization:
Round Pegs, Square Holes, and a
Lot of Sandpaper
Room: Manchester B, Second Level
Have you seen an accountable care
organization? If the answer is no, you’re
not alone. What is an ACO, who can join,
and who benefits? And for people with
51
Wednesday, May 4
serious disabilities, can an ACO offer a full
range of support services beyond traditional
medical care? Leave this workshop with an
understanding of ACO possibilities and ideas
about how you can potentially become an
ACO partner.
Track: Healthcare Reform and the Financial
Marketplace
Robin Henderson, PsyD, Director, Behavioral
Health Services, St. Charles Health System;
Dale Jarvis, CPA, Managing Consultant, Dale
Jarvis and Associates; Robert Sheehan, MSW,
MBA, Executive Director, The Community
Mental Health Authority of Clinton, Eaton,
and Ingham Counties
E5. What Works in Sustaining
Evidence-Based Practices?
Room: Manchester C, Second Level
You’ve identified the practice, trained the
staff, implemented the intervention, spent
the money, and now how do you sustain
the practice with fidelity? This session
draws upon best practices from the field of
implementation science as well as practical
information gathered from policy makers,
administrators, clinicians, and consumers to
give you a unique look into what works and
what doesn’t in sustaining adult and youth
focused evidence-based practices.
Track: Organizational Excellence and
Practice Improvement
Stephanie Benson, MSW, Doctoral Student,
UCLA School of Public Policy, Department of
Social Welfare; Mary C. Ruffolo, PhD, LMSW,
Associate Professor, University of Michigan
School of Social Work
E6. Targeting High Utilizers: Controlling Costs While Improving Care
Room: Manchester D, Second Level
In a resource-strapped economy, instead of
cutting services, there is increasing attention
to saving money by identifying — and then
more effectively and efficiently treating and
coordinating services for “high utilizers” of
expensive care. Learn about two programs
that have taken the challenge and are
52
successfully bring the costs of “high utilizers”
under control while improving care and
outcomes. Leave ready to propose a “high
utilizer” project to your state.
Track: Organizational Excellence and
Practice Improvement
Edward M. Gentile, DO, MBA, Chief Medical
Officer, Community Partnership of Southern
Arizona; Tim Swinfard, MS, President and
CEO, Missouri Coalition of CMHCs
transparency and multiple efficiencies —
reducing client no-shows, streamlining
access, increasing capacity, and enhancing
clinician productivity. Leave knowing how
you can better prove your value to public and
private payers and clearly and quantitatively
demonstrate outcomes, quality and service
improvements, and cost-efficiency gains.
Track: Organizational Excellence and
Practice Improvement
Scott Lloyd, President, MTM Services, LLC
E7. Innovative Practices for
Communities of Color
Room: Manchester E, Second Level
Basing treatment on an evidence-based
practice should increase the liklihood of
positive consumer outcomes. This workshop
offers a complementary paradigm to
determine what interventions are most
likely to improve outcomes in communities
of color. Community Defined Evidence
uses cultural and/or community indices
to develop and implement innovative
community-defined practices that reduce
disparities — improving availability, access,
engagement, and quality — for populations
of color. Join a discussion of unique practices
that you can take home to your community
and organization.
Track: Organizational Excellence and
Practice Improvement
Ken Martinez, PsyD, Technical Assistance
Partnership, American Institutes for Research
E8. SPQM Dashboards: Driving
Decision-Makers Toward a Better
Bottom Line
Room: Manchester H, Second Level
Community behavioral health organizations
are drowning in data! How can your
organization take the data that various payers
and regulatory bodies already require you
to collect and use it to improve practice and
services? SPQM is working with hundreds of
organizations across the country to analyze
service data, extract key demographic and
outcomes information, and facilitate clinical
improvements. SPQM helps to achieve
E9. Personal Finance: In Today's
Market, What To Do About
Investing?
Room: Manchester G, Second Level
Most of us don’t pay enough attention to
our personal finances, we don’t manage our
money or spend much time planning for
our future. A turbulent, uncertain economy
signals that it’s time to change. Will the
economy improve or is the worst yet to
come? What is the government’s gameplan? Is your money safe anywhere? Don’t
miss this special opportunity to hear from a
leading financial advisor and be sure your
retirement nest egg is ready when you are!
Track: Leadership, Management, and
Workforce
John McKeever, Executive Vice President,
Financial Advisors of Delaware Valley
E10. The Baldrige Criteria for
Performance Excellence
Room: Ford, Third Level
Achieve organizational excellence! Become
a learning organization! You’ve heard these
slogans before, the question is how? Using the
seven Baldrige Criteria of leadership, strategic
planning, focus on patients, measurement,
analysis and knowledge management,
workforce focus, process management, and
results, The Nord Center developed and
implemented a framework for organizational
learning and performance excellence. Nord
shares what they did, how they did it, and the
results they’re getting. Learn how you too can
be a learning organization that consistently
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Wednesday, May 4
achieves excellence and how you can
document and demonstrate it.
Track: Organizational Excellence and
Practice Improvement
William Bierie, MS, President & CEO, The
Nord Center; Amy Denger, MA, PPC-S,
Associate Executive Director, The Nord Center
E11. Engaging Patients through
Social Media: Beyond Hype
and HIPAA
Room: Social Media Lab, Douglas
Pavilion, Ground Level
Learn why more and more healthcare
professionals are engaging patients through
their blogs, Twitter and online chats. What’s
in it for these professionals? For their
patients? For their employers? How do they
manage to balance the rewards of social
media with the huge time commitment? Most
importantly, how do they deal with privacy
and getting past HIPAA? Get the answers
from a registered nurse with a background in
enterprise accounting, who blogs about how
technologies influence us, with an emphasis
on healthcare applications of social software.
Track: Social Media and Messaging
Phil Baumann, RN, Owner, Health is Social
and Advisory Board Member, Mayo Clinic
Center for Social Media
2011 Conference Program
E12. Managing Employees from
Hell: The Survival Guide
Room: Betsy, Second Level
Who takes up more of your time than any
other employee? Who distracts the team
from the tasks at hand? Who do you wish
would “get with the program or just go
away?” That's right, employees from hell.
Want to do something? Join this session and
discover a simple method for diagnosing
aberrant employee behaviors, six key steps
to confronting unacceptable behaviors and
the follow-up tactics that ensure problems
get solved for good. Learn techniques to deal
effectively with problem employees so they
either become productive members of the
team, or get off the bus.
Track: Leadership, Management, and
Workforce
Larry Johnson, CSP, President, Johnson
Training Group
E13. Rethinking the Importance
of Clinical Supervision
Room: Madeleine, Third Level
This workshop provides an understanding
of what clinical supervision really means,
how it effects consumer outcomes, and
how it relates to workforce and professional
development. Explore systematic clinical
supervision models and methods, including
the realtionship of supervision to gender and
culture. Leave with clear guidelines about
Engaging Women Trauma
Survivors in Peer Support:
A Guidebook
Wednesday, May 4, 11:00 am – 12:30 pm
Room: Manchester I, Second Level
This special session offers an opportunity for participants to provide
feedback on a new guide developed to assist peer supporters
working in mental health and other settings to understand trauma’s
impact on the lives of women and to incorporate trauma-informed
principles into peer support relationships. The guide was developed by
SAMHSA’s National Center for Trauma-Informed Care and includes
resources for bringing about trauma-informed systems change. Join
us to provide feedback on specific ways this resource can be used to
strengthen trauma-informed peer support activities.
clinical supervision and tools you can use to
improve your supervisory systems.
Track: Leadership, Management, and
Workforce
Mary Hubbard, CADC II, CCS, Director of
Education, Mental Health Systems; Colleen
Marshall, MFT, Senior Vice President, Mental
Health Systems, Inc.
E14. Rethinking Treatment
Room: Del Mar, Third Level
Despite the increasing availability of
highly effective approaches to all phases of
treatment for individuals with serious mental
illnesses, there continue to be organizational
barriers to implementation of new practices.
Barriers include organizational inertia, a
crisis mentality that prevents structured
approaches to problem solving, and an
implicit lack of confidence that planned
change is possible. This workshop challenges
participants to “re-think” expectations
for treatments, services and outcomes —
offering the possibilities of open access,
person centered rehabilitation, concurrent
documentation, behavioral and physical
health integration, and use of long acting
therapies.
Track: Clinical Advances
Bill Schmelter, PhD, Consultant, MTM
Services, LLC; David Swann, MA, LCAS, CCS,
LPC, NCC, Chief Executive Officer, Crossroads
Behavioral Healthcare
BY INVITATION ONLY
National Council TraumaInformed Practices Learning
Community
Thursday, May 5, 9:00 am – 5:00 pm
Room: Edward, Second Level
The National Council kicks off its trauma-informed learning
community with a full-day meeting at the conference. Organizations
were selected from across the country in a highly competitive
selection process to work together in developing trauma-informed
systems of care and embrace best practices in trauma treatment. This
high-intensity collaborative learning process involves virtual and
face-to-face meetings, online communities, webinars, consultation
with experts, and sharing of lessons learned.
Andrea Blanch, PhD, President and Director, Center for Religious
Tolerance; Darby Penney, Senior Research Associate, Advocates for
Human Potential
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53
Session Index by Track
Workshops, Posters, Lunch ‘n’ Learns
Key
A Workshops Monday
10:00 am – 11:30 am
B Workshops
Monday
3:30 pm – 5:00 pm
C Workshops
Tuesday
10:00 am – 11:30 am
D Workshops
Tuesday
2:30 pm – 4:00 pm
E Workshops
Wednesday
11:00 am – 12:30 pm
B Posters
Monday
3:30 pm – 5:00 pm
C Posters
Tuesday
10:00 am – 11:30 am
D Posters
Tuesday
2:30 pm – 4:00 pm
M Lunch
Monday Lunch ‘n’ Learns
1:15 pm – 2:00 pm
T Lunch
Tuesday Lunch ‘n’ Learns
11:45 am – 12:30 pm
Addictions and CoOccurring Disorders
Behavioral Health/
Primary Care Integration
A1 Serving Persons with Co-occurring
Disorders: What Works? Ford, Third Level
A2 New Roles, New Responsibilities for Case
Managers Manchester A, Second Level
B1 Beware the Opioid Epidemic Ford, Third
Level
A3 MapQuest for Health: Colorado's Focus
on Integration Madeleine A, Third Level
BPoster2 Seeking Safety: Trauma-focused
Therapy for Addictions and Co-occurring
Disorders Manchester Foyer, Second Level
B3 Three Models of Integrated Care
Manchester G, Second Level
C1 Creating Welcoming, Hopeful, and
Integrated Services for People with Complex
Needs Manchester I, Second Level
BPoster1 Primary Care in Mental Health vs.
Mental Health in Primary Care Manchester
Foyer, Second Level
CPoster2 SBIRT: Why Use It? Who Benefits?
Manchester Foyer, Second Level
BPoster3 Making the Primary and Behavioral
Health Care Marriage Work Manchester Foyer,
Second Level
CPoster7 The California Project: Integrating
Addiction Services and Primary Care
Manchester Foyer, Second Level
C2 Is the Person-centered Medical Home the
Answer for Your Organization? Betsy, Second
Level
D1 Integrated Treatment for Youth with
Co-Occurring Disorders Ford, Third Level
CPoster1 Lessons Learned: Embedding
Primary Care into a Behavioral Health
Organization Manchester Foyer, Second Level
DPoster8 Supportive Housing for Persons
Recovering from Addiction Disorders
Manchester Foyer, Second Level
54
Board Governance
A5 Cultivating Donors, Creating Sustainable
Funding Manchester C, Second Level
MLunch1 The Mental Health-informed
Conversation: How to Make the Development
Case Manchester A, Second Level
B5 Making Sense of Financial Reports: A
Board Primer Manchester C, Second Level
C3 When the Emperor Has No Clothes:
Holding the CEO Accountable Manchester A,
Second Level
C16 No More Death by Reports: Board
Governance Strategies for Real Results
Madeleine, Third Level
TLunch4 Grant Opportunities: $42 Million in
Lessons Learned Manchester H, Second Level
D3 Building Diversity: How to Recruit the
Perfect Board Mix Manchester A, Second Level
D16 Take the Fear of Fundraising Out of Your
Board Madeleine, Third Level
D2 Creating A Medical Home for the
Homeless Betsy, Second Level
Children and Youth
DPoster3 Bidirectional Care in Rural Areas
Manchester Foyer, Second Level
A6 Adopting Evidence-based Practices: Is
Your Organization Prepared for Change?
Manchester D, Second Level
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2011 Conference Program
MLunch2 Relationships, Resiliency,
Recovery: A Partnership for School-based
Mental Health Manchester B, Second Level
E2 Criminal Justice Collaborations: What
Behavioral Health Providers Need to Know
Edward, Second Level
B6 Outcome Measurement in Children and
Youth Services Manchester A, Second Level
E14 Rethinking Treatment Del Mar, Third Level
BPoster7 Top of the Class: School Mental
Health Services and Academic Success
Manchester Foyer, Second Level
C4 Bringing Evidence-Based Practices to
Your Organization Manchester C, Second Level
CPoster3 An Organization’s Answer to the
Clarion Call to Implement Evidence-based
Practices for Youth Manchester Foyer, Second
Level
TLunch3 Help Combat Cyberbullying
Manchester C, Second Level
D4 I Don't Need Help: Engaging 16-25 Year
Olds Manchester B, Second Level
DPoster5 Say 'YES' to Youth Education and
Screening Manchester Foyer, Second Level
Clinical Advances
A7 Who Heals The Healers? Trauma in the
Workforce Gregory, Second Level
B8 Suicide Prevention Listening Session
Manchester F, Second Level
C5 Cognitive Enhancement Therapy:
Physical Therapy for the Brain Manchester E,
Second Level
C11 Improving Quality in the Face of
Financial Crisis Ford, Third Level
CPoster6 Veterans and the Treatment of
Substance Use Disorders Manchester Foyer,
Second Level
D5 First Line of Defense: Serving Veterans
Manchester C, Second Level
D6 Long-acting Therapies: Breaking
Barriers, Improving Outcomes Manchester D,
Second Level
D11 The DLA 20 Functional Assessment
for Persons with Schizophrenia and Bipolar
Disorder Manchester I, Second Level
Health Promotion,
Prevention, and Recovery
A8 What! What to do When Your Client Has
NO Goals? Manchester F, Second Level
MLunch4 The Milestones of Recovery
Scale: How Your Organization Can Measure
Recovery Manchester G, Second Level
B9 Communities, Rights, and Inclusion:
Organizations and Values in a Cold Climate
Manchester D, Second Level
B17 Peer to Peer: Improving Consumer
Health Del Mar, Third Level
C8 Moving to a Recovery Focused Mental
Health Center Manchester B, Second Level
D7 An International Trend: Consumer-Run
Respite Centers Manchester E, Second Level
DPoster7 Fostering Recovery: Creating a
Culturally Responsive County Mental Health
System Manchester Foyer, Second Level
DPoster9 Create A Recovery Culture, Measure
It and then Improve It Manchester Foyer,
Second Level
E1 Opening Doors through Mental Health
First Aid Manchester F, Second Level
E3 The Resilience Model©: Health Lessons
from Athletes and the Military Manchester A,
Second Level
Healthcare Reform
and the Financial
Marketplace
A16 What Are Managed Care Companies
Planning? Manchester G, Second Level
B10 Understanding Health Reform's New
Compliance Requirements Manchester H,
Second Level
B11 Your New Best Friends: Hospital CEOs
and Health Plan Executives Manchester I,
Second Level
C9 Accountable Care Organizations 101:
Wrapping Old Fish in a Fresh Piece of
Newspaper? Manchester G, Second Level
C10 What You MUST Know About Parity
and the Appeals Process Manchester F, Second
Level
C11 Improving Quality in the Face of
Financial Crisis Ford, Third Level
CPoster4 Taking Advantage of New
Opportunities: Accountable Care
Organizations and Health Homes Manchester
Foyer, Second Level
TLunch6 Affordable Care Act Association
Executive Learning Community Manchester
D, Second Level
D8 Disruptive Innovation - Does 30 Years
of Chaos Give us a Competitive Advantage?
Manchester F, Second Level
D9 Mergers and Affiliations: What Works
and What Doesn’t Manchester G, Second Level
E4 Organizing a Safety Net Accountable Care
Organization: Round Pegs, Square Holes, and
a Lot of Sandpaper Manchester B, Second Level
In My Own Words Personal Stories of
Recovery
A9 Compliance and Quality: Why You
Should Care Manchester B, Second Level
A12 How We Got Barb Back: The Story of
My Sister's Reawakening After 30 Years of
Schizophrenia Manchester E, Second Level
A10 Designing the Healthcare Neighborhood:
Where is Mr. Rogers When We Need Him
Most? Manchester I, Second Level
B12 A Still, Small Voice: Healing From
Abuse Gregory, Second Level
A11 Open Access and Other Keys to
Healthcare Reform Readiness Manchester H,
Second Level
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C12 Unlisted: A Story of Schizophrenia
Manchester D, Second Level
D10 Healing Neen: Trauma and Recovery
Del Mar, Third Level
55
Leadership,
Management, and
Workforce
A15 Say It So They Listen: Applying
Broadcast TV Techniques to Employee
Communication Del Mar, Third Level
MLunch7 Women Stepping into Power:
Professional Leadership and Personal
Effectiveness Manchester F, Second Level
B7 Our Dirty Secret: Why Groups Fail and
What To Do About It Manchester E, Second
Level
B13 Productivity: Define It, Build It, Raise It
Edward, Second Level
BPoster5 Partnering with the Workforce:
Developing Nursing Student Programs
Manchester Foyer, Second Level
TLunch2 Weeding Out the Clinician in
Managers' Clothing Manchester B, Second Level
TLunch5 Your Employee Health Plan - Is the
Tail Wagging the Dog? Manchester G, Second
Level
CPoster5 Developing and Mentoring MidLevel Managers Manchester Foyer, Second
Level
DPoster2 Resolving Manager-Staff Conflict
Manchester Foyer, Second Level
E9 Personal Finance: In Today's Market,
What To Do About Investing? Manchester G,
Second Level
E12 Managing Employees from Hell: The
Survival Guide Betsy, Second Level
E13 Rethinking the Importance of Clinical
Supervision Madeleine, Third Level
Organizational
Excellence and Practice
Improvement
MLunch5 Planetree: A Model for Improving
the Patient-centered Healthcare Experience
Manchester H, Second Level
MLunch6 Into the Future: Integrating
Outcomes Data Collection into Daily
Operations Manchester I, Second Level
B2 Expanding Access to Permanent
Supportive Housing Betsy, Second Level
B16 Learn About Process Benchmarking: An
Audience Participation Event Manchester B,
Second Level
56
BPoster4 Strategic Planning in a Tough
Economy Manchester Foyer, Second Level
BPoster6 REACH OUT: Studying Injectable
Forms of Atypical Antipsychotic Medications
in Community Treatment Organizations
Manchester Foyer, Second Level
C7 Performance-based Compensation: The
Pros and Cons Manchester H, Second Level
C13 Preventing Unlawful Termination
Claims: Best Practices from Negley Award
Winners Edward, Second Level
TLunch1 Low-cost Technology Driven
Solutions to Improve Your Practice
Manchester A, Second Level
D12 It IS My Job: Quality is Everybody's
Business Edward, Second Level
D13 How to Become the Mayo Clinic of
Specialty Behavioral Health Manchester H,
Second Level
D14 Quality Assurance, Risk Management
and Insurance: Protecting Your Clients and
Your Center Gregory, Second Level
DPoster1 Releasing Time to Care: The
Productive Mental Health Initiative
Manchester Foyer, Second Level
DPoster4 The Tipping Point: An
Organization's Journey to Implement
Evidence-based Practices Manchester Foyer,
Second Level
E5 What Works in Sustaining EvidenceBased Practices? Manchester C, Second Level
E6 Targeting High Utilizers: Controlling Costs
While Improving Care Manchester D, Second
Level
E7 Innovative Practices for Communities of
Color Manchester E, Second Level
E8 SPQM Dashboards: Driving DecisionMakers Toward a Better Bottom Line
Manchester H, Second Level
E10 The Baldrige Criteria for Performance
Excellence Ford, Third Level
Social Media and
Messaging
A13 Communicating with the New
Generation of Consumers: It's All About
Social Media Social Media Lab, Douglas
Pavilion, Ground Level
B14 What’s Next? Avatars for Clinical
Training and Interventions Social Media Lab,
Douglas Pavilion, Ground Level
C14 Show Me the Money: Social Media and
Fundraising Social Media Lab, Douglas Pavilion,
Ground Level
D15 Why Social Media? Mayo Clinic Success
Stories Social Media Lab, Douglas Pavilion,
Ground Level
E11 Engaging Patients through Social Media:
Beyond Hype and HIPAA Social Media Lab,
Douglas Pavilion, Ground Level
Trauma-informed Care
A7 Who Heals The Healers? Trauma in the
Workforce Gregory, Second Level
B12 A Still, Small Voice: Healing From
Abuse Gregory, Second Level
BPoster2 Seeking Safety: Trauma-focused
Therapy for Addictions and Co-occurring
Disorders Manchester Foyer, Second Level
D10 Healing Neen: Trauma and Recovery Del
Mar, Third Level
Treatment and Health
Information Technologies
A14 Regional Health Information Exchanges:
How Far Behind Is Behavioral Health?
Technology Learning Center, Manchester Foyer,
Second Level
MLunch3 Interoperability True and False:
Tech Talk for CEOs Technology Learning Center,
Manchester Foyer, Second Level
B15 EHR Implementation: Best and Worst
Practices Technology Learning Center,
Manchester Foyer, Second Level
C6 Decreasing Interactions Between Law
Enforcement and Those in Psychiatric Crisis
Gregory, Second Level
C15 Meaningful Use: What Is It and Why
Now? Technology Learning Center, Manchester
Foyer, Second Level
D17 Improving Your Revenue Cycle with
Electronic Health Records Technology Learning
Center, Manchester Foyer, Second Level
DPoster6 Beyond Bars: Technology and Jail
Services Manchester Foyer, Second Level
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2011 Conference Program
Speaker Index
Key
Carl Clark
A13, Tue IdeaTalks
A Workshops Monday
10:00 am – 11:30 am
B Workshops
Monday
3:30 pm – 5:00 pm
A11, FD6, Mon Living Listserve
C Workshops
Tuesday
10:00 am – 11:30 am
Andrew Cleek
D Workshops
Tuesday
2:30 pm – 4:00 pm
E Workshops
Wednesday
11:00 am – 12:30 pm
B Posters
Monday
3:30 pm – 5:00 pm
C Posters
Tuesday
10:00 am – 11:30 am
D Posters
Tuesday
2:30 pm – 4:00 pm
M Lunch
Monday Lunch ‘n’ Learns
1:15 pm – 2:00 pm
T Lunch
Tuesday Lunch ‘n’ Learns
11:45 am – 12:30 pm
Noel Clark
TLunch1
Bud Clayman
Mon Film Festival
Elizabeth Cleek
TLunch1
Christie Cline
C1, D12
Bill Clinton
Mon General Session
Laurae Coburn
B11
David I. Cohen
A14
Valerie (Pearce) Antonini
Phil Baumann
Robert Bremer
CPoster7
E11
CPoster1
Gemma Ablewhite
Nate Bennett
George Brice, Jr.
DPoster1
FD1
HD1
Dan Abreu
Maggie Bennington-Davis
Floyd Brown
E2
C6, D8
D2
Marty Adelman
Stephanie Benson
Marion Brown
BPoster1
E5
FD7
Deb Adler
Sue Bergeson
Lea Ann Browning-McNee
FD7
FD7
E1
Raul Almazar
Robert Bernstein
Schatzie Brunner
A7, FD4
C6
A15
Xavier Amador
Seth Bernstein
Debra Burock
Wed General Session
DPoster2
A9
Jackie Ardley
Donald Berwick
Markey Butler
DPoster1
Tue General Session
C3
Peter C. Ashenden
Lauryn Bianco
Pamela J. Byrnes
FD7
D5
PC1
Terry Axelrod
William Bierie
Tonier Cain
A5, HD2
E10
D10, Tue Film Festival
Eric Baltrinic
Carrie Bill
John Campbell
D1
B10
TLunch5
Kathy Barbour
Sandy Blount
Jeff Capobianco
D15
A2
Wed Thought Leader
Brad Barry
Kim Bond
Meghan Caughey
A5, HD2
A5
B17
Jonathan Bashford
Ann Boughtin
John Ciavardone
B9
C15
A9
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David Covington
Mon IdeaTalks
Charles Curie
A16
Larry Davidson
A8
Laurie Davidson
B8
Kenneth A. Davis
C3
Frank deGruy
Psychiatrists and Medical
Directors Summit
George DelGrosso
A3, C9
Amy Denger
E10
Robert DeVerna
C13
Sam Donaldson
A16
Amy Dorin
A14
Trina Dutta
B3
Pete Earley
Tue Thought Leader
57
Speaker Index
Kana Enomoto
John Hancock
David Johnson
Sarah Lynch
Mon Thought Leader
FD5
D8
Wed Thought Leader
Adam Falk
Terry Haru
Larry Johnson
Amy Machtay
B10
C13
E12, TLW2
C15
Vincent J. Felitti
John Harvey
Robin Johnson
Cheryl Mann
Mon Thought Leader
MLunch1
C10
FD4
Beth Filson
Margaret Hawkins
Scott Johnston
Diane L. Manning
FD4
A12
Mon Film Festival
C13
Leigh Fischer
Bernadette Heckman
Thomas Joiner
Colleen Marshall
CPoster2
B1
Mon Thought Leader
E13
Robin J. Fisk
Tony Hemmelgarn
Patrick Kanary
Ken Martinez
C10
A6
C4, D1
E7
Michael Flora
Robin Henderson
Andrew Keller
Anne McCabe
B13, D4, FD6, Mon Living Listserve
C9, E4, FD3
A10
A16
Pamela B. Fox
Nicholas Higham
John Kern
Kimberly McClanahan
FD7
DPoster1
C15, DPoster8
Bob Franko
Kay Hodges
Psychiatrists and Medical
Directors Summit
B3
B6
Paul Kirsch
Wed Thought Leader
John Freeman
Cheryl Holt
FD3
BPoster3
Larry Fricks
Richard Holt
HD1, Join the Discussion: Healthcare
Integration
C3
Laura Galbreath
Mon Film Festival
Join the Discussion: Healthcare
Integration
Joel Hornberger
Kelley Gannon
DPoster4
Joe Gay
B1
Edward Gentile
E6
Bryan Gibb
E1
Brenda Goldstein
D2
Ray Gonzalez
C5
David Gustafson
Wed Thought Leader
David Guth
Tue IdeaTalks, D9
Jan Haaken
Tue Film Festival
Paul Hallam
Glen Holsten
B3
Mary Hubbard
E13
Susie Huhn
D16
Sarah Hurley
CPoster3
Gail Hutchings
B9, D9, TLunch7
Pamela Hyde
Mon Thought Leader
Chuck Ingoglia
C10, Mon Thought Leader
Eric Inouye
MLunch2
Dale Jarvis
MLunch3
Linda LaGanga
C8
Ian Lang
BPoster4
Mike Lardiere
C15
Diane Lavett
B12
Paul Lefkovitz
B16
Patrick Lencioni
Mon General Session
Brian Lindstrom
Wed Film Festival
David Lloyd
A11, C2, D13, FD6, TLunch6
Scott Lloyd
A11, C11, E8, FD6
Erika Logan
DPoster5
Fran Loshin-Turso
D17
A10, B11, C9, D8, E4,
FD3, TLunch6
Richard Louis
Jerry Jenkins
Ann Marie Louison
FD4
E2
FD2
William McFarlane
Mark P. McGovern
A1
John McKeever
E9
Stuart Meyers
C3
Steve Miccio
D7
William Milnor
TLunch2
Kenneth Minkoff
C1, D12
Michael Mittleman
TLunch1
Dennis F. Mohatt
E1
Mary Monnat
B11
Barbara Moquin
E3
Dennis Morrison
TLunch3
Tim Murphy
A16
Wendy Neuman
DPoster7
BPoster7
58
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2011 Conference Program
Jan Nissly
Linda Richardson
Jerry Skillings
J.W.M. (Joep) Verbugt
B14
BPoster1
D8
MLunch5
Ann O'Hara
Jim Rives
Cindy Slead
Vernon Vereen
B2
TLunch4
C13
D3
Dave Obey
Matt Rogers
Beth Smith
Joseph Viger
Mon Thought Leader
D17
C13
MLunch3
Martha Okafor
A. John Rose
Andrew Sperling
Jonas Waizer
D3
D9
B2
A14
John Oldham
Linda Rosenberg
Lauren Spiro
Derald Walker
Psychiatrists and Medical
Directors Summit
Mon General Session
HD1
C6, D8
Tony Rothschild
Dianne Stachowski
Natasha Walsh
Jordan Oshlag
C16
CPoster6
MLunch7
Mary C. Ruffolo
Roy Starks
Jeanette Waxmonsky
E5
C8
CPoster1
Diana Ruiz
Tom Steinmetz
Aileen Wehren
MLunch2
C7
B3
Delaney Ruston
David Swann
Chris Wilder
C12, Tue Film Festival
C2, D6, E14
C14
Susan Salasin
Millie Sweeney
Grady Wilkinson
FD4
FD7
MLunch3
Tony Salerno
Tim Swinfard
Josh Williams
B7
E6
B14
Janis Sanchez
John Tadich
Karl Wilson
D3
A16
B3
Barbara Saunders
Deborah Taylor-Tate
Fred Winer
BPoster7
TLunch3
D9
Kevin Scalia
Jane Terwilliger
Sharon D. Wise
A13
MLunch6
FD4
Klaas Schilder
Paul Thomlinson
James Wotring
D7
TLunch4
B6
B15
Monica E. Oss
Mon IdeaTalks, FD2
Jessica Panish
BPoster6
Susan Parker
B5
Joseph Passeneau
B15
Lord Patel of Bradford OBE
B9
Kelly Phillips-Henry
B11, C9
David Pilon
MLunch4
Willa Presmanes
D11
Sharon Raggio
C3
Bill Schmelter
Tim Timmons
Beth Wrobel
Lori Raney
D4, E14, FD6
B10
B3
Psychiatrists and Medical Directors
Summit
Vanessa Seaney
Todd Trumbore
Ronald Zimmet
D5, E1
DPoster8
C13, D14
Andrew Sekel
Brian Turner
Tony Zipple
A16
A3
Tue Living Listserve
Cheryl Sharp
Shairi Turner
Peter Zucker
FD4
FD4
D17
Robert Sheehan
Darren Urada
C9, E4, FD3
CPoster7
Louise Short
Harold Urschel
DPoster1
Tue Thought Leader
Jeff Richardson
Bob Siegmann
Jerry Vagnier
D9
CPoster4
A6
William Reilly
C15
Susan Revels
MLunch6
Kathleen Reynolds
Join the Discussion:
Healthcare Integration
Psychiatrists and Medical
Directors Summit
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59
Expo Hall
EXPO HALL HOURS
Exhibitors
Monday, May 2, 7:00 am – 6:30 pm
Tuesday, May 3, 7:30 am – 4:00 pm
Exhibitors are listed by product/service category
The 41st National Council Mental Health and Addictions
Expo brings the industry’s leading vendors together under
one roof and with one mission — to help you provide
better care to the adults, families, and children you serve
while enhancing your productivity, quality, and bottom
line. Exhibitors are here not just to sell but to help you plan
your organization’s future and seize new opportunities
in the healthcare market. Join the leaders in the premier
2011 marketplace for discoveries and deals in fundraising,
marketing, staffing, training, consulting, IT, facilities, food,
furniture, medications, office supplies, transport, and
much more.
Accreditation/Certification Booth
Technology Learning Center
Supported by Defran Systems, stop by their Booths 411
and 510 in the Expo Hall to say thank you.
Monday, May 2 7:30 am – 5:00 pm
Tuesday, May 3, 7:30 am – 4:00 pm
Location: Manchester Foyer, Second Level
Join the National Council and our IT partners for intelligence on the
hottest topics in health information technology today — meaningful use,
federal funding, regional health information networks, and more.
Accreditation Commission for Health Care, Inc.
CARF International
Council on Accreditation
Essential Learning
The Joint Commission
Children’s Services
Network of Care, Trilogy IR
Afia, Inc.
APS Healthcare
Behavioral Pathway Systems
Casa Pacifica Centers for Children and Families
Fleetridge Pacific
Functional Assessments System, LLC
Mental Health Center of Denver
Personal Mastery Programs
Service Process Quality Management
(SPQM)/MTM Services
The Braff Group
Time Sheet for Health
Westat
Crisis Intervention
• Monday, May 2, 10:00 am – 11:30 am
A14. Regional Health Information Exchanges:
How Far Behind is Behavioral Health?
BHR Worldwide
ProtoCall Services
Network of Care, Trilogy IR
• Monday, May 2, 1:15 pm – 2:00 pm
MLunch3. Interoperability True and False: Tech Talk for CEOs
Drug Screening/Lab Services
• Monday, May 2, 3:30 pm – 5:00 pm
B15. EHR Implementation: Best and Worst Practices
Access Diagnostics
• Tuesday, May 3, 2:30 pm – 4:00 pm
D17. Improving Your Revenue Cycle with Electronic
Health Records
60
1010
Consulting and Advisory Services
Don’t miss these special sessions in the Technology Learning Center:
• Tuesday, May 3, 10:00 am – 11:30 am
C15. Meaningful Use: What Is It and Why Now?
712
819
514
136, 138, 140
909
813
616
612
915
618
515
608
916
201
1002
211
517, 519
807
610
1010
917
Education and Training
Arizona State University
Essential Learning
Network of Care, Trilogy IR
University of Massachusetts Medical School
University of Southern California
School of Social Work
308
136, 138, 140
1010
911
205
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
2011 Conference Program
Federal Government
SAMHSA – Substance Abuse and
Mental Health Services Administration
U.S. Army Medicine Civilian Corps
Pharmacy Services
521
617
Financial Services
American HealthCare Capital
Community Health Facilities Fund
Network of Care, Trilogy IR
Unemployment Services Trust
621
207
1010
812
Furniture Supply
Derby Industries
Furniture Concepts
Norix Furniture
213
311
715, 814
Group Purchasing
Council Connections
714
Imprinted Goods
Hands on America, Inc.
713
Insurance Provider
Addiction Treatment Providers
Irwin Siegel Agency, Inc.
Mental Health Risk Retention Group
Negley Associates
Network of Care, Trilogy IR
Unemployment Services Trust
611
216
Elizabeth Foyer,
Second Level
Elizabeth Foyer,
Second Level
1010
812
Managed Care
Community Care Behavioral Health Organization 910
Nonprofit/Education
Memorial of Recovered Dignity
National Association of Case Management
Yukon-Kuskokwim Health Corporation
202
1004
1014
Pharmaceuticals
Alkermes, Inc.
302
Janssen, Division of Ortho-McNeil-Janssen
Pharmaceuticals, Inc.
719
Lilly419
Genoa Healthcare
NorthRock Community Pharmacy
QoL meds
801
300
716, 718
Publishers
Hazelden Publishing
406
SAE & Associates
112
Vendome Group
903
Wiley614
Software and Technology
Anasazi Software
701
Askesis Development Group
124, 126, 128
CenterSite, LLC
815
CHARTMAN Software
13
ClaimTrak Systems, Inc.
906, 908
ClientTell919
Computime720
Core Solutions, Inc.
102, 104
Credible Behavioral Healthcare Software
301
DATIS304
Defran Systems, Inc.
411, 510
DocuTrac, Inc.
615
DSS, Inc.
1018
Echo Group
706, 708, 710,
711, 810
eHana, LLC
507, 606
Empowerment Systems, Inc. & Interaction
Information Technology PACE + EHR
918
FEi Systems
620
Foothold Technology
114, 116
Hill Associates
107
HInext1008
iCentrix Corp.
811
InfoMC, Inc.
413, 415
Kings View Corporation – TelePsychiatry
809
Lavender and Wyatt Systems, Inc. (LWSI)
901, 1000
MEDITECH913
MyOutcomes307
Netsmart Technologies, Inc.
401
Network of Care, Trilogy IR
1010
NextGen Healthcare
607
Odyssey Software
512
OnceLogix, LLC
100
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61
PresiNET Healthcare Marketing Inc.
Qualifacts Systems, Inc.
ScerIS, Inc.
Secure TeleHealth
Sequest
UNI/CARE Systems, Inc.
Tidgewell Associates, Inc.
U² Interactive, LLC
VisionWorks Software
Welligent
209
509, 511, 513
139
817
408, 410, 412
501, 601
200
609
619
310, 312
Staffing
PHS Staffing
Staff Care, Inc.
Staffing Plus, Inc.
The Meyers Group
1006
306
309
914
Treatment Providers
Askesis
Tuesday, May 3, 10:00 am – 11:30 am
Room: Mohsen, Third Level
This demo of PsychConsult Provider focuses on 3 functional
domains that are critical to the success of all behavioral
health providers — service delivery optimization, consumer
engagement, and connectivity to external entities such as
health information exchanges, labs, and physical health
providers. Attend this showcase to learn how PsychConsult
Provider from Askesis Development Group can benefit your
organization.
Product Showcase & Luncheon
Bayview Center for Mental Health, Inc.
313
CFG Health Network
912
Cherokee Health Systems
905, 907
EDC, Inc.
1016
Magellan Health Services
1012
Mental Health Systems, Inc.
203
NorthRock Community Pharmacy
300
OptumHealth204
609
U² Interactive, LLC
62
Product Showcase
Anasazi Software
Tuesday, May 3, 11:30 am – 12:30 pm
Room: Gallery, Courtyard Level
Since 1989, Anasazi has been focused on creating the most
comprehensive software solution for the behavioral healthcare
industry. Anasazi’s scheduler, assessment and treatment plan,
client data, fiscal, human resources, managed care and cost
reporting systems support every aspect of your organization.
To join this luncheon product demo, visit Anasazi at Booth 701
in the Expo Hall and register.
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Expo Hall
2011
2011
Conference
Conference
Program
Program
Expo Hall Map
Douglas Pavilion, Ground Level
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63
Expo Hall Special Events & Attractions
Open to All Conference Attendees
Breakfast, Lunch, Coffee
Social Media Expert Bar
Monday, May 2, 7:30 am – 6:30 pm
Tuesday, May 3, 8:00 am – 4:00 pm
Monday lunch supported by Genoa Healthcare
Tuesday Lunch supported by OptumHealth
Your conference registration includes continental breakfast, two
coffee breaks, and boxed lunch on Monday and Tuesday — all served
in the Expo Hall. On Wednesday, continental breakfast and coffee
during one break are provided in the general session area.
Get tech-savvy with tips in 10 minutes — Facebook etiquette, cool
smartphone apps, or professional connections through LinkedIn —
come on over to get oriented, ask all your social media questions, and
pick up the latest lingo from the “cool kids” at your service.
Social Media Lab
Opening Reception
Monday, May 2, 5:00 pm – 6:00 pm
Supported by Alkermes, stop by their Booth 302 to say thank you and
pick up free drink tickets.
Before you go off to dinner, here’s your opportunity to get connected,
share laughs, and relax and unwind with friends and colleagues at the
conference Opening Reception. Be there!
Ice Cream Social
Monday, May 2, 7:30 am – 6:30 pm
Tuesday, May 3, 8:00 am – 4:00 pm
Wednesday, May 4 11:00 am – 12:30 pm
Drop into our social media lab and discover new ways colleagues
are connecting with donors, consumers, and the future workforce.
Experts provide one-on-one lessons and give you an extraordinary
hands-on experience. Featured presentations make the business case
for the use of social media in healthcare.
Tuesday, May 3, 2:00 pm – 2:30 pm
Supported by Core Solutions, stop by their Booths 102 & 104 to say
thank you and pick up your ice cream ticket and a CD.
Ice cream is not so much a dessert as it is an event! Join us for a chill
thrill to sweeten your networking experiences. It’s an old-fashioned
social where we provide the flavor, fun, friends, and toppings.
Chocoholics won’t be disappointed either.
Map on page 6
Ground Level
Replenishment Spa
Douglas Pavilion & Foyer
Second Level
Monday, May 2, 7:30 am – 4:00 pm
Tuesday, May 3, 7:30 am – 4:00 pm
Supported by Genoa Healthcare, stop by their Booth 801
to say thank you.
Come to the replenishment spa for a free professional massage that
leaves you feeling relaxed, refreshed, energized, and ready for more
after a round of power-packed conference sessions.
64
Find Your Way
Betsy
Edward
Elizabeth Ballroom
Elizabeth A–H
Elizabeth Foyer
Gregory
Litrenta Foyer
Manchester A–1
Manchester Foyer
Molly
Third Level
Annie
Del Mar
Emma
Ford
George Bush
Madeleine
Maggie
Mohsen
Windsor
Fourth Level
America’s Cup
Randle
Cunningham
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Expo Hall
2011 Conference Program
Exhibitor Deals and Takeaways
Win a GPS. Visit the Accreditation
Commission for Health Care at Booth 712
to enter a drawing to win a GPS and to
learn more about the new behavioral health
accreditation program.
AMEX Gift Card. Visit the Council on
Accreditation’s Booth 514 — learn how you
can build capacity and high quality service
delivery and enter to win a $100 American
Express gift card.
Sweet Pick-me-up and iPad Drawing. Got
that 2:30 pm feeling? Stop by the Anasazi
Software Booth 701 to reenergize yourself
with a sweet treat! Don’t forget to grab
your free gift and register for the exclusive
Tuesday luncheon demonstration while
you’re there! Plus enter for your chance to
win an iPad 2.
AMEX Gift Card. Head over to Defran
Systems’ booths 411 and 510 to learn how
you can achieve meaningful use, and enter to
win a $100 American Express gift card.
Kindle Wireless Reader. Stop by the APS
Healthcare Booth 616 for a chance to win
a free Kindle wireless reading device with
Wi-Fi and 6” display and to learn about APS’
solutions for individuals with behavioral
health challenges and developmental
disabilities.
Customized Benchmarking Report. Visit with
Behavioral Pathway Systems at Booth 612
and get a free customized benchmarking
report that compares your organization’s
performance with that of others around the
country.
Goodie Bags. Stop by the CARF Booth 819
and enter to win a tote bag filled with a
business card holder, cap, shirt, paperweight
and pick up a CD-ROM with 2011 CARF
behavioral health standards!
Drawing for Fine Wines. Visit Chartman
Software at Booth 613 for a free
demonstration of Chartman 3 software, to
get “Bling” for your computer, and enter a
contest to win Santa Barbara fine wines.
AMEX Gift Cards and NetBooks. Drop off
your business card at the Core Solutions
Booths 102 and 104 to be entered into the
twice-daily drawings (noon and 4 pm) for
American Express gift cards. Those who
do not win a gift card will be entered into a
drawing for a NetBook, before the Expo Hall
closes.
Great Raffle Prizes. Surf on by eHana’s
Booths 507 and 606 to say “aloha,” enter
a raffle, and learn about cutting-edge web
based EHR, paperless record, and fiscal
management systems.
Nikon Digital Camera Raffle. Stop by
Foothold Technology’s Booths 114 and 116
for a preview of their client tracking and case
management software and enter a raffle to
win a Nikon digital camera with a built-in
projector.
Morning Pick-Me-Up Gift Bag. Stop by
Furniture Concepts Booth 311 to win a bag
filled with a few specially selected items to
help you jumpstart your conference learning.
Just drop by to see Katie for your chance to
win!
XBOX 360 with Kinect. Stop by Genoa
Healthcare’s Booth 801 to complete a short
survey and enter to win a XBOX 360 4GB
console with Kinect!
Dinner on Us. Stop by the QuicDoc Booth 615
to preview their latest ONC Certified EHR
QuicDoc Enterprise 6.2 and enter a drawing
to win a $100 gift card to Olive Garden.
Free Consultation on Resource Development.
Visit at Booth 112 and drop off your business
card with SAE & Associates, grant writing
and program development experts, for a
chance to win a free half-hour consultation
on government grant opportunities for your
agency.
Target Gift Cards & Free Savings Evaluation.
Stop by and enter to win a Target gift card
at the Unemployment Services Trust Booth
#812. While you’re there, you can also sign
up for a free savings evaluation that may
help you save thousands on unemployment
costs.
Free Registrations for Addictions Conference.
Visit Behavioral Healthcare and Addiction
Professional at our Booth 903 and enter to
win two free registrations to the National
Conference on Addiction Disorders,
September 17-21, 2011 in San Diego,
California — a $1,000 value!
Barnes & Noble Gift Card. Don’t miss the
chance to win a $50.00 Barnes & Noble Gift
Care at the VisionWorks Booth 619. Learn
how VisionWorks technologies can create
efficiencies and improve client care for your
organization!
Free Flexible Booklight. Stop by Booth 909
and let The Joint Commission shed some
light on behavioral health accreditation while
you pick up a free flexible booklight.
Win an iPad. Visit Netsmart at Booth 401 for
your chance to win an iPad and to find your
Complete Path to Meaningful Use through
behavioral healthcare’s largest collaborative
customer community.
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65
Exhibitor Profiles
Exhibitors are listed in alpha order.
Access Diagnostics
Booth 917
88 Stiles Road, Suite 103
Salem, NH 03079
Phone: 866-476-7776
www.AccessDiagnosticsAndSafety.com
Access Diagnostics provides state-of-theart drug safety programs for Behavioral
Health and Addiction Professionals. Through
our partner laboratories, we offer a full
array of drug screening and confirmation
lab services in both urine and oral fluid
formats. Our consultant network helps
medical professionals provide patient safety,
limit liability, and stay compliant with
government agencies.
Accreditation Commission
for Health Care, Inc.
Booth 712
4700 Falls of Neuse Rd., Suite 280
Raleigh, NC 27609
Phone: 919-785-1214
Fax: 919-785-3011
www.achc.org
ACHC accreditation shows your commitment
to the highest level of organizational
effectiveness and efficiency through quality
improvement. Attaining accreditation will
increase confidence in your organization
from persons seeking your services as well
as from third party payors. Begin your path
to meaningful accreditation today and
experience the ACHC difference.
66
Addiction Treatment Providers
Alkermes, Inc.
555 North Lane, Suite 6060
Conshohocken, PA 19428
Phone: 610-941-9877
Fax: 610-941-9889
www.nsminc.com
852 Winter Street
Waltham, MA 02451
Phone: 781-609-6000
Fax: 781-609-5858
www.alkermes.com
We offer an exclusive insurance program
designed specifically for the Behavioral
Healthcare industry. We provide a
comprehensive menu of insurance coverage
and risk management tools designed to meet
the unique needs of all addiction treatment
and mental healthcare providers. We offer the
broadest and most cost-effective coverage
available anywhere, including an interestfree monthly payment plan.
Alkermes, Inc. is a fully integrated
biotechnology company that uses proprietary
technologies and know-how to create
innovative medicines designed to yield
better therapeutic outcomes for patients with
serious diseases, including central nervous
system disorders, addiction and diabetes. For
more information about Alkermes, please
visit www.alkermes.com.
Booth 611
Booth 302
American HealthCare Capital
Booth 621
Afia Inc.
Booth 813
404 Pauline Blvd
Ann Arbor, MI 48103
Phone: 734-418-8162
Fax: 866-556-3312
www.afiahealth.com
Afia Inc. is a Health IT consulting firm
based in Ann Arbor, MI that works with
community health centers, behavioral
health organizations, physician groups,
primary care, public health, and other
medical practices to implement IT systems
and strategies to create more efficient and
effective healthcare organizations.
4333 Admiralty Way
Marina Del Rey, CA 90292
Phone: 310-437-4411
Fax: 310-437-4448
www.americanhealthcarecapital.com
American HealthCare Capital is a nationwide
corporate finance and mergers & acquisitions
advisory firm that specializes in meeting
the needs of middle market healthcare
providers. We are active in every modality
within healthcare services including but not
limited to Home Care, Hospice, Behavioral
Health, Developmental Disability, Infusion,
DME, Medical Staffing, Long Term Care and
Pharmacy.
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Expo Hall
2011 Conference Program
BHR Worldwide
Booth 807
Anasazi Software, Inc.
Askesis Development Group
9831 S. 51st Street, Suite C117
Phoenix, AZ 85044
Phone: 480-503-8322
Fax: 480-214-2397
www.anasazisoftware.com
One Chatham Center, Suite 300
Pittsburgh, PA 15068
Phone: 412-803-2400
Booth 701
Anasazi Software, Inc. has been providing
superior software for behavioral healthcare
since 1989. Anasazi software provides a
sophisticated software solution to manage
every aspect of your agency, from clinical to
financial and everything in between.
APS Healthcare
Booth 616
44 S. Broadway, Suite 1200
White Plains, NY 10601
Phone: 914-288-4650
Fax: 914-288-4605
www.apshealthcare.com
APS Healthcare – Improving the lives of those
we serve by bringing together the strength
and synergy of people, process, data, clinical
expertise and technology. We deliver on our
vision every day for Medicaid Agencies,
state and local governments, health plans,
employers and labor trust groups.
Arizona State University
Booth 308
500 N 3rd Street - Mail Code 3320
Phoenix, AZ 85004
Phone: 602-496-1354
Fax: (602) 496-1597
www.dbh.asu.edu
The Doctor of Behavioral Health Program
is an upgrade for master’s-level clinicians
focused on: 1) Health-care financing,
economics, and policy; 2) Business
entrepreneurship skills; 3) Medical literacy
and working in the fast-paced ecology of
primary care; and 4) Evidence-based brief
therapy skills, including the updated Biodyne
clinical training that has demonstrated the
medical cost offset
Booths 124, 126 & 128
Askesis Development Group, Inc. is a
leading provider of software solutions for
the behavioral health, addictions treatment,
and social services markets. PsychConsult
Provider® is designed to fully integrate an
organization’s administrative, financial, and
clinical workflows. Askesis complements
software solutions with comprehensive
implementation, ongoing support, and
technical services.
Bayview Center for
Mental Health Inc.
Booth 313
700 SE 3rd Ave., Suite 100
Ft. Lauderdale, FL 33316
Phone: 954-414-8778
Fax: 954-467-9966
www.bayviewcenter.com
Bayview Center promotes and provides
systems of care that value a tradition
of excellence toward exceeding diverse
expectations. With BayviewLiveCare you
can now see or speak to a mental health
professional live and face to face from
anywhere using your computer with a
webcam or your phone. As in traditional
counseling, online counseling provides you
with access to qualified and experienced
professionals. Counseling is affordable,
accessible, confidential, and available 24
hours a day, 7 days a week from the privacy
of your own home.
Behavioral Pathway Systems
Booth 612
P.O. Box 40274
Indianapolis, IN 46240-0274
Phone: 877-330-9870
Fax: 317-284-1728
www.bpsys.org
Behavioral Pathway Systems (BPS) is
the recognized leader in the provision of
benchmarking services to the behavioral
health and human services industries. BPS
partners with national & state associations,
mental health agencies, hospitals, and
other organizations to make affordable
comparative benchmark data available. BPS
helps organizations transform static data into
actionable information.
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12647 Olive Blvd., Suite 200
Saint Louis, MO 63141
Phone: 314-628-6223
With innovative approaches to assessment,
intake, crisis intervention and call handling,
BHR Worldwide provides clients many value
added services. BHR Worldwide provides
services to clients as varied as community
mental health centers, Medicaid Managed
Care, in-patient and out-patient substance
abuse facilities, regional and national
employee assistance programs.
CARF International
Booth 819
6951 E. Southpoint Rd
Tucson, AZ 85756
Phone: 520-325-1044
Fax: 520-318-1129
www.carf.org
Founded in 1966, CARF is an international,
nonprofit accreditor of human service
providers and networks. A provider earns
accreditation by demonstrating conformance
to CARF’s internationally recognized
standards in areas that span the continuum
of life. More than 6.5 million persons of all
ages are served annually in CARF-accredited
programs. www.carf.org
Casa Pacifica Centers for Children
and Families
Booth 915
1722 S Lewis Rd
Camarillo, CA 93012
Phone: 805-445-7800
Casa Pacifica Centers for Children and
Families is a residential, education, and
community service provider in southern
California. The training division provides
staff training for schools and other childserving organizations across the country.
Topics include: relationship building, crisis
prevention, youth worker certification, brainbased learning, seclusion/restraint reduction,
and more.
67
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2011 Conference Program
CenterSite LLC
CHARTMAN Software
ClaimTrak Systems, Inc.
P.O. Box 20709
Columbus, OH 43220
Phone: 614-448-4055
Fax: 614-448-4055
www.centersite.net
P.O. Box 551
Santa Barbara, CA 93102
Phone: 800-500-0893
Fax: 805-563-1977
www.chartmansoftware.com
1535 W. Harvard Avenue, Suite 102
Gilert, AZ 85233
Phone: 602-622-0207
Fax: 480-452-0408
www.claimtrak.com
CenterSite provides content libraries on 50+
topics such as depression and anxiety and/
or complete websites to behavioral health
centers. CenterSite websites are private
labeled and customized for your center.
Easy to use content manager publishes your
information to CenterSite from MSWord.
Sites offer password protected areas, job
application management system, and forms
package for donations and events.
Chartman Software is the software
development division of one of California's
premier mental health and dual diagnosis
treatment providers. Chartman 3, our mental
health charting software solution, has been
built from the ground up guided by input and
feedback from therapists and caregivers and
specifically designed for smaller agencies to
provide personalized care.
ClaimTrak Systems, Inc has provided
software solutions to behavioral health &
human service agencies for 21 years, offering
a complete Electronic Health Record (EHR)
— clinical, billing, scheduling, reporting,
medication management — for inpatient,
outpatient & residential settings. Find out
how you can take advantage of a robust EHR
while meeting meaningful use, county and
state requirements.
CFG Health Network
Booth 905 & 907
Booth 815
Booth 912
765 Route 70 East - Bldg A
Marlton, NJ 08053
Phone: 856-797-4805
www.cfghealthnetwork.com
CFG is a broad based behavioral health
provider dedicated to increasing access
to care via innovative applications of
technology. In addition to running its
own clinics, CFG provides hospital-based
programs including inpatient psychiatric
services, ED evaluations, psychiatric crisis
center intervention, school-based programs,
partial hospitalization programs and
residential treatment services.
Booth 613
Cherokee Health Systems
2018 Western Avenue
Knoxville, TN 37921
Phone: 865-934-6725
Fax: 865-934-6780
www.cherokeehealth.com
Cherokee Health Systems is both a CMHC and
FQHC that has administered an integrated
primary and behavioral health care practice
model for over 30 years. With 22 sites in 14
counties across East Tennessee, Cherokee has
real life experience delivering integrated care
practices in a variety of communities with
diverse needs. Real-world model, real-world
experience, and real-world training. Come
see us!
Booths 906 & 908
ClientTell
Booth 919
119 N. Patterson Street
Valdosta, GA 31601
Phone: 877-244-9178
Fax: 229-244-9192
www.clienttell.net
Since 1999, ClientTell has been the industry
leader in delivering outbound notifications.
Through phone, email, and text messages,
ClientTell delivered messages have proven to
be an effective, economical means to notify
patients of scheduled appointments, annual
exams, lab results, delinquent balances,
etc. while helping to reduce no shows and
improving office efficiencies.
Community Care proudly supports the mission of the
National Council for Community Behavioral Healthcare
Community Care is a recovery-oriented nonprofit behavioral health managed
care company that manages mental health as well as drug and alcohol services
for nearly 1.3 million members in Pennsylvania and New York. Part of the UPMC
Insurance Services Division, Community Care’s mission is to improve the health
and well-being of the community through the delivery of effective and accessible
behavioral health services. Visit www.ccbh.com.
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69
Expo Hall
2011 Conference Program
Community Health Facilities Fund
Computime
6 Landmark Square, 4th Floor
Stamford, CT 06901
Phone: 812-273-5198
E-mail: dadams@chffloan.org
www.chffloan.org
2055 Walton Rd
St. Louis, MO 63026
Phone: 314-428-1428
Fax: 314-428-0314
www.computimeonline.com
The Community Health Facilities Fund
(CHFF) is a leading provider of financial
solutions designed to meet the unique real
estate and information technology needs
of community-based behavioral healthcare
organizations. CHFF is sponsored by the
National Council and the USPRA. Funding
for CHFF has been provided via a Program
Related Investment from The Robert Wood
Johnson Foundation.
Computime provides a wide range of
services, including high-tech sales and
consultations, distribution, logistics, asset
management, post-sales support, and
marketing services. Focused solely on Topaz
Systems, Inc.’s electronic signature capture
products since 1996, Computime serves
and manages the largest and most diverse
eSignature distribution channel of resellers,
end users, and distributors worldwide.
Booth 207
Community Care Behavioral
Health Organization
Booth 910
One Chatham Center, Suite 700
112 Washington Place
Pittsburgh, PA 15219
Phone: 412-454-2120
www.ccbh.com
Community Care Behavioral Health
Organization, a nonprofit recovery-oriented
behavioral health managed care company,
manages services for nearly 1.3 million
members in Pennsylvania and New York.
Community Care’s mission is to improve the
health and well-being of the community
through the delivery of effective and
accessible behavioral health services.
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Booth 720
71
Expo Hall
2011 Conference Program
Council Connections
Council on Accreditation
P.O. Box 880969
San Diego, CA 92168
Phone: 619-542-4352
Fax: 619-542-4399
www.councilconnections.com
120 Wall Street
New York City, NY 10005
Phone: 212-797-3000 Ext. 250
Fax: 212-797-1428
Booth 714
Core Solutions, Inc.
Booths 102 & 104
985 Old Eagle School Road, Suite 514
Wayne, PA 19087
Phone: 610-687-6080
Fax: 484-580-8344
www.coresolutionsinc.com
CORE is a national leader in providing web
based EHR/EMR software solutions for payer
/ provider human services organizations.
CORE systems are installed in commercial,
private and government organizations
across the country. CORE has been based
in Philadelphia for 11 years. CORE provides
COTS solutions with support, customization
and implementation services combined into a
unified solution.
Council Connections, a national group
purchasing organization and premier
affiliate, offers discounts and services
specifically designed to enhance your
financial strength. Our free membership
offers savings in hundreds of product
categories including pharmaceuticals,
medical supplies, office supplies, dental,
it products, equipment, and much more!
Remember, the more WE buy, the more YOU
save!
Booth 514
The Council on Accreditation (COA) is a
not-for-profit independent accreditor of the
full continuum of community-based human
service organizations in North America.
Today, more than 1,800 organizations
serving more than 7 million vulnerable
children and families are members of COA’s
“community of excellence.” To learn more,
visit us at www.coanet.org.
Suited for
Performance!
InfoMC - the leading Business Solutions Partner
for Behavioral Healthcare Payors
InfoMC’s Incedo™ solution for managing Medicaid, Medicare, and State behavioral healthcare programs allows Payors such as
State, County, and Community Mental Healthcare agencies to enroll and track member eligibility, manage provider networks,
do referrals, authorizations and care coordination, and process and pay claims. Incedo™ also links Providers and Payors via the
internet to streamline communications.
Contact us today to arrange a 60-minute demonstration on how InfoMC can help you.
- performing at the speed of your business!
Come Visit Us in booths 413 and 415 at the 2011 National Council Conference.
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InfoMC, Inc.
101 West Elm Street Suite G10
Conshohocken, PA 19428
phone 484-530-0100
www.infomc.com
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Expo Hall
2011 Conference Program
DATIS
Derby Industries
1111 Westshore Blvd., Suite 413
Tampa, FL 33607
Phone: 813-289-4451
www.datis.com
24350 SR 23 South
South Bend, IN 46614
Phone: 866-233-4500
Fax: 574-288-4550
www.derbyindustries.com
Booth 304
Credible Behavioral
Healthcare Software
Booth 301
10411 Motor City Drive, Suite 375
Bethesda, MD 20817
Phone: 301-652-9500
credibleinc.com
Credible provides secure, proven, easy to use
software for clinic, community, residential,
and mobile care providers through its fully
integrated clinical, e-prescribing, scheduling,
billing, form management, advanced
search, mobile, and reporting functionality.
A leading SaaS provider for over 10 years,
Credible is committed to continuous
innovation and a long-term partnership
approach.
Booth 213
DATIS provides behavioral health providers
and other nonprofits a hosted enterprisewide software solution capable of managing
position control, human resources, time
& attendance, payroll processing, staff
development, applicant tracking, budgeting,
benefit administration, and defined
organizational workflow.
We offer a complete line of bed bug resistant
mattress solutions for your facility. 100%
sealed seams and fluid resistant vent combat
urine saturation. Easily cleaned with bleach
solution. Warranty against cracking. Custom
sizes available. We also offer secure shower
curtain systems, sheets, towels, washcloths,
pillows, blankets, see-clear-ity clear bags,
and secure personal care products.
DocuTrac, Inc.
Booth 615
Defran Systems, Inc.
Booths 411 & 510
5 East 16th Street - 6th Floor
New York, NY 10003
Phone: 212- 727-8342
Fax: 212-727-8639
www.defran.com
Defran Systems' Evolv-CS® is a fully a
web-based, ONC Certified EHR and financial
management software solution designed
specifically for behavioral health providers.
It is the most all-inclusive solution for
optimizing a broad spectrum of program
and service
lines,Page
improving
cash flow and
BHC National Council ad 3-1_Layout 1 3/1/11
12:22 PM
1
achieving positive outcomes.
20140 Scholar Drive, Suite 218
Hagerstown, MD 21742
Phone: 301-766-9397
Fax: 301-766-4097
www.quicdoc.com
DocuTrac Inc provides behavioral health
and human services industries with
software solutions for documentation
accountability, accuracy, and timeliness.
QuicDoc® Enterprise EHR V6.2 is ONC-ATCB
certified software that speeds up the process
of documenting treatment and provides
a means for objective measurement of
treatment effectiveness and improved quality
of care.
Joint Commission Accreditation
Valuable
Affirming
“Joint Commission’s accreditation process
is unmatched in the industry. The support
they give us is unparalleled, whether it’s
communication over the phone, on their
website, or the various tools they provide us.”
Supportive
Recognized
Educational
-David Fetterman, New Vitae Mental Health
Center, Quakertown, PA
98% of Joint Commission accredited behavioral health CEO’s polled in 2010 gave positive ratings to their
overall recent accreditation experience with The Joint Commission.1 And in the same surveys, 95% gave
positive ratings to the customer service and support provided to them by The Joint Commission.1
Discover why America’s most prestigious behavioral health
organizations are Joint Commission accredited at
www.jointcommission.org/BHC. Click on the video “In their
Own Words” to hear more.
1
Data on File, 2011
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75
Expo Hall
2011 Conference Program
EDC, Inc.
Booth 1016
DSS, Inc.
Booth 1018
12575 US Hwy 1, Suite 200
Juno Beach, FL 33408
Phone: 561-284-7000
Fax: 561-284-0208
www.dssinc.com
DSS, Inc. offers vxMental Health Suite, the
new standard in mental health information
systems. vxMHS is a comprehensive
behavioral health intake assessment and
treatment planning tool. vxMHS is fully
integrated with vxVistA, an open source
version of the Veteran Administration’s
award winning EHR. To download our white
paper and learn more, please visit dssinc.
com/mhswhitepaper.
Echo Group
Booths 706, 708, 710, 711 & 810
15 Washington Street
PO Box 2150
Conway, NH 03818
Phone: 603-447-8600
www.echoman.com
The Echo Group provides clinical and billing
software and service solutions for Behavioral
Healthcare organizations. Our fully certified
EHR helps your organization to obtain
meaningful use funds today. As an industry
leader for over 30 years, Echo continues to
provide innovative and intuitive solutions,
such as our Visual Health Record™ and our
fully synchronized offline travelEHR™ EHR.
55 Chapel Street
Newton, MA 02458
Phone: 617-618-2361
Fax: 617-969-9186
www.sprc.org
The Suicide Prevention Resource Center
(SPRC) provides prevention support, training,
and resources to assist organizations and
individuals to develop suicide prevention
programs, interventions and policies, and to
advance the National Strategy for Suicide
Prevention.
eHana LLC
Booths 507 & 606
29 Commonwealth Ave #509
Boston, MA 02116
Phone: 888-443-4262
Boston-based eHana develops cutting
edge web-based electronic health records
for human service and behavioral health
agencies.
BEHAVIORIAL HEALTH IS ESSENTIAL TO HEALTH
•
PREVENTION WORKS
•
TREATMENT IS EFFECTIVE
•
PEOPLE RECOVER
•
•
•
•
•
•
•
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77
Expo Hall
2011 Conference Program
Empowerment Systems, Inc. &
Interaction Information Technology
PACE+ EHR
Booth 918
FEi Systems
Booth 620
Essential Learning
2066 W Apache Trail, Suite 116
Apache Junction, AZ 85120
Phone: 480-367-6937
www.pace-plus.com
Booths 136, 138 & 140
Pace+ is a comprehensive integrated webbased behavioral health and social services
EHR portal with easy-to-use tools, features,
and capabilities to organize and improve
delivery of care and services. Pace+ is a fully
customizable HIPAA compliant hosted or
self-hosted solution.
10755-F Scripps Poway Parkway, #587
San Diego, CA 92131
Phone: 800-729-9198
Fax: 866-289-5988
E-mail: info@essentiallearning.com
www.essentiallearning.com
Essential Learning is the leading provider
of online staff training solutions for the
health and human service industry and
the exclusive e-learning partner of the
National Council for Community Behavioral
Healthcare. We can reduce your training
costs and support your accreditation
requirements. Visit our booth to enter
our raffle, receive info on our hospitality
suite, and learn more about our new joint
initiatives with the National Council.
7175 Columbia Gateway Drive, Suite A
Columbia, MD 21046
Phone: 443-270-5100
www.feisystems.com
FEi Systems is a Health IT company
specializing in Behavioral Health (WITS) and
Clinical Trials data systems. WITS is an opensource electronic health record specifically
designed for behavioral health providers
and State health departments. WITS is
currently deployed in 25 states and counties
and is managed through a cost-sharing
collaboration.
Fleetridge Pacific
Booth 618
3725 Talbot St., Suite C
San Diego, CA 92106
Phone: 619-523-0303
Fax: 619-523-1313
www.fleetridge.com
Fleetridge Pacific is a leading Healthcare
Mergers & Acquisitions firm. We specialize
in providing Acquisitions, Divestiture,
Valuation and Exit Planning services to the
Healthcare industry. We offer our clients in
depth industry experience and a commitment
to excellence.
SAE & Associates is an innovative consulting firm
that helps organizations create financial and program capacity to improve the
lives of vulnerable populations. We have obtained over $100 million in funding
for our clients since 2004.
COME VISIT OUR BOOTH (# 112)
TO SEE HOW WE CAN MAKE OUR KNOWLEDGE WORK FOR YOU!
Drop off your business card for a chance to win a free consultation and
to review our new textbook published by Springer Publications,
Service Delivery for Vulnerable Populations: New Directions in Behavioral Health.
280 Madison Ave., Suite 1208, New York, NY 10016
212-684-4480 ☼ saeandassociates.com
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79
Expo Hall
2011 Conference Program
Foothold Technology
Functional Assessment Systems
36 East 12th Street, 5th Floor
New York, NY 10003
Phone: 212-780-1450
Fax: 646-365-3066
www.footholdtechnology.com
3600 Green Court, Suite 110
Ann Arbor, MI 48105
Phone: 734-769-9725
Fax: 734-769-1434
www.fasoutcomes.com
Foothold provides behavioral healthcare
agencies with Web-based client tracking
software that tracks mission-critical and
administrative data. Our commitment is to
allow agencies to focus on their mission
by freeing them from the burden of record
keeping and reporting. Our promise is to
drastically reduce the time required for
administrative tasks by automating as much
of the work as possible.
Functional Assessment Systems offers
empirically-based assessments for children
ages 3-19: CAFAS®, PECFAS®, JIFF®, and
CWL®. These measures are available in an
electronic outcomes management system used
to measure levels of functioning across ten life
domains and track results over time to help
ensure program effectiveness and efficiency.
www.FASoutcomes.com 734.769.9725
Booths 114 & 116
Booth 515
Genoa Healthcare
Booth 801
Furniture Concepts
Booth 311
Booth 713
Furniture Concepts… stylish, functional,
affordable – we get it! Everything to fill your
furnishing needs including our signature
anti-contraband collection, beds, mattresses,
super-durable sofas and chairs, case goods,
bed bug solutions and more! Tough stuff!
Over 20 years of on-time delivery, superior
customer service and satisfaction. Furniture
Concepts is a proud National Council partner!
The Nicholas A. Cummings Behavioral Health Program
Genoa Healthcare is a specialty pharmacy
provider for the mental health community.
With over 70 operating pharmacies Genoa
is improving client care and saving agencies
time and money all across the nation. Genoa
strives to make an impact in your agency and
your clients’ lives. (866) 763-2250
Hands On America, Inc.
26110 Emery Road
Cleveland, OH 44128
Phone: 800-969-4100
Fax: 216-292-7460
www.furnitureconcepts.com
upgrade your master’s
online or in person
3459 Washington Drive, #200A
Eagan, MN 55122
Phone: 651-688-0258
Fax: 651-688-3132
www.genoahealthcare.com
12 Heuchera Court West
Homosassa, FL 34446
Phone: 352-382-1362
Fax: 352-382-2672
www.handsonamerica.net
Hands On America is a family owned
and operated company that specializes in
providing imprinted goods (marketing,
wearables, appreciation gifts, recognition
awards and meeting-conference needs) to
HR, health, mental-behavioral health and
human service agencies nationally.
Certified EHR Software
for Meaningful Use
The Doctor of Behavioral Health program:
• Is cohort-based (students move in unison to graduation).
• Is accelerated. Master’s-level students can complete the
DBH in 18 months. Part-time enrollment is also available.
• Has classes available at ASU’s Downtown Phoenix
campus or online distance learning.
• Replaces the dissertation with a culminating project that
demonstrates the students’ integration of business, health
care, and clinical skills.
• Replaces the internship with ongoing hands-on practicum
experience in integrated, primary care settings.
• The DBH is provisionally accredited through the National
Institute of Behavioral Health Quality (NIBHQ).
www.nibhq.org
Visit us in booth 308!
dbh@asu.edu | (602) 496-1352
www.dbh.asu.edu/NationalCouncil
Visit DocuTrac Inc at Booth #615
Enter a drawing to win a
$100 giftcard to the Olive Garden
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81
Expo Hall
2011 Conference Program
Hill Associates
Booth 107
2 Wilder Drive
Plaistow, NH 03865
Phone: 603-378-9100
Fax: 603-378-3505
gfraser@hill-associates.com
www. hill-associates.com
Hazelden Publishing
Booth 406
15245 Pleasant Valley Road
PO Box 176
Center City, MN 55012
Phone: 651-213-4324
Fax: 651.213.4720
www.hazelden.org/bookplace
Hazelden provides proven-effective addiction
treatment, recovery, and prevention
books, videos and curricula to consumers,
treatment programs, schools, hospitals,
mental health and correctional facilities.
Hazelden publications focus on helping
people recognize, understand, and overcome
addiction and co-occurring disorders.
ARPlus is a proven, cost effective, integrated
A/R solution with outsource services
yielding high collections, intelligent eForms
supporting evidence based concurrent
documentation, and executive dashboard.
HInext
Booth 1008
67 Mowat Avenue, Suite 335
Toronto, ON M6K 3E3, Canada
Phone: 416-699-0123
Fax: 416-699-1031
www.hinext.com
TREAT – HInext’s web-based EHR for
behavioral health — offers an innovative
approach to clinical documentation. TREAT’s
intelligent design integrates assessments,
care plans and progress notes to create a
living document centered on improving
patient outcomes. TREAT offers assessments
for acute behavioral health, community
mental health and addictions, rehabilitation,
and many more.
Health
M a n ag e m e n t
Associates
Providing Expertise in:
Behavioral/Mental Health
Correctional Healthcare
Data Research and Analysis
Employer-Sponsored Benefits
Finance and
Reimbursement Strategies
Health Care Policy and
Regulatory Services
Health Information Technology
Health System Development
and Restructuring
Industry Analysis and
Technical Assistance
Long-Term Care
Managed Care Program
Development
Medicaid
Medicare
Payment Forecasting
and Modeling
Pharmacy Services
Policy/Program Planning
and Implementation
Program Evaluation
Atlanta, Georgia • Austin, Texas
Boston, Massachusetts • Chicago, Illinois
Columbus, Ohio • Indianapolis, Indiana
Lansing, Michigan • New York, New York
Sacramento, California
Tallahassee, Florida • Washington, DC
www.healthmanagement.com
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83
Your Voice Matters
Join us in Washington, DC
National Council
7th Annual
HILL DAY
JULY 19 – 20, 2011
In-person visits from constituents have more influence on Congress
than any other type of communication! Join hundreds of your colleagues
from around the country on visits to elected officials to advocate for policies
that protect and expand access to adequately funded, effective
MENTAL HEALTH and ADDICTIONS services.
Register, record Hill appointments, get briefing materials, and reserve
discounted hotel rooms at www.TheNationalCouncil.org/HillDay
Bring a team—board
members, medical directors,
local law enforcement allies,
state legislators, county
commissioners, consumers,
and family members.
84
Questions?
Email RebeccaF@thenationalcouncil.org or call 202.684.3735.
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Expo Hall
iCentrix Corp.
Booth 811
11 Red Roof Lane
Salem, NH 03079
Phone: 603-893-3922 x25
Fax: 603-893-3849
www.icentrix.com
iCentrix is widely known for their real-time
and custom Productivity Management
Systems. These systems track billable
hours by staff in conjunction with monthly
productivity targets. A client told us that
their Productivity Management System
brought in $2.6 million of new revenue in
4 months, increased productivity by 27%,
and helped get them off to their best start in
years! Stop by or call Doug Philipon 603893-3922, ext. 25.
InfoMC, Inc.
Booths 413 & 415
101 West Elm Street, Suite G10
Conshohocken, PA 19428
Phone: 484-530-0100
Fax: 484-530-0111
www.infomc.com
InfoMC provides enterprise software
solutions for behavioral healthcare payors.
InfoMC’s Incedo™ solution for managing
Medicaid, Medicare and state behavioral
healthcare programs allows payors such
as state, county and community mental
healthcare agencies to enroll and track
member eligibility, manage provider
network, make referrals, authorizations, care
coordination, and process and pay claims.
Irwin Siegel Agency, Inc.
Booth 216
25 Lake Louise Marie Rd
Rock Hill, NY 12775
Phone: 800-622-8272
Fax: 845-796-3661
E-mail: solutions@siegelagency.com
www.siegelagency.com
Irwin Siegel Agency, Inc. has provided cost
saving insurance and risk management
solutions for behavioral healthcare programs
for over 35 years. Does your insurance
provider understand the unique challenges
and budget constraints your program faces?
It’s time to explore a program that shares in
your dedication to those you serve.
2011 Conference Program
Janssen, Division of Ortho-McNeilJanssen Pharmaceuticals, Inc.
Booth 719
1125 Trenton-Harbourton Rd.
Titusville, NJ 08560
Phone: 609-730-2000
www.janssen.com
Janssen, Division of Ortho-McNeil-Janssen
Pharmaceuticals, Inc., is the only large
pharmaceutical company in the U.S.
dedicated solely to mental health. Janssen
currently markets prescription medications
for the treatment of schizophrenia, bipolar
mania, and the treatment of symptoms
associated with autistic disorder. For more
information about Janssen, visit www.
janssen.com.
Kings View Corporation TelePsychiatry
Booth 809
575 East Locust Ave, Suite 311
Fresno, CA 93720
Phone: 559-256-0100
Fax: 559-256-0115
www.kingsview.org
Kings View Telepsychiatry provides a suite
of behavioral health services, including
TelePsychiatry, information technology and
EHR support, billing and related business
services. These services are provided for CA
counties, providers, FQHCs, rural health
centers and nursing centers, etc.
Lilly
Booth 419
Lilly Corporate Center
Indianapolis, IN 46285
Phone: 317-276-2000
www.lilly.com
Lilly, a leading innovation-driven
corporation is developing a growing portfolio
of pharmaceutical products by applying
the latest research from its own worldwide
laboratories and from collaborations
with eminent scientific organizations.
Headquartered in Indianapolis, IN., Lilly
provides answers - through medicines and
information - for some of the world's most
urgent medical needs.
Magellan Health Services
Booth 1012
55 Nod Road
Avon, CT 06001
Phone: 410-953-1000
We are a specialty health care manager
focusing on behavioral health care,
diagnostic imaging, specialty pharmaceutical
services, and provide pharmacy benefits
administration. Our experience in managing
these services enables us to deliver invaluable
insights and innovative solutions that
positively impact both the quality and cost of
some of the nation's fastest growing areas of
health care.
MEDITECH
Booth 913
Lavender & Wyatt Systems,
Inc. (LWSI)
Booths 901 & 1000
6001 Valley Ranch Drive
Little Rock 72223
Phone: 501-558-4602
LWSI provides enterprise behavioral health
electronic medical records software and
technology solutions helping mental health
providers drive new efficiencies resulting in
improved client care and increased revenue.
Essentia behavioral health software includes
clinical, financial, human service, and
business intelligence components.
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MS C3S107W, MEDITECH Circle
Westwood, MA 02090
Phone: 781-774-5760
E-mail: donakimball@meditech.com
www.meditech.com
MEDITECH has been the leader in the Health
Care Information Systems (HCIS) industry
since 1969. MEDITECH’s applications
unify clinical, administrative, and
financial information across a health care
organization, including acute care, longterm care, home health care, and physician
practices. Today, more than 2,000 customers
worldwide use MEDITECH’s information
systems.
85
Who Pays Better —
Behavioral health or Fast Food restaurants?
order your e-copy toDay at
2 011
Behavioral health
Salary Survey
https://store.thenationalcouncil.org
(Member $100, Nonmember $150).
86
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Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Expo Hall
2011 Conference Program
Memorial of Recovered Dignity
Mental Health Systems
6300 Olson Memorial Hwy - MN010-E133
Golden Valley, MN 55427
Phone: 763-797-4150
Fax: 763-797-4347
9465 Farnham Street
San Diego, CA 92123
Phone: 858-573-2600
Fax: 858-573-0982
www.mhsinc.org
Booth 202
For years consumers who died in state
psychiatric hospitals were buried in
unmarked or unnamed graves, their lives
thrown away, their stories forgotten. The
Traveling Memorial explains the moving
story behind the National Memorial of
Recovered Dignity giving voice to thousands
who are no longer forgotten.
Mental Health Center of Denver
Booth 608
Booth 203
Mental Health Systems is a non-profit
agency that improves the lives of individuals,
families, and communities facing substance
abuse and behavioral health challenges.
Areas include mental health services,
corrections and rehabilitation and alcohol
and drug services. With an annual budget of
nearly $100 million, MHS operates more than
90 community-based programs throughout
California and Utah.
4141 E. Dickenson Place
Denver, CO 80222
Phone: 303-504-6667
Fax: 303-757-3271
www.reachingrecovery.org
The Reaching Recovery Initiative provides
a learning collaborative in which centers
use state-of-the-art technology with valid
instruments to measure mental health
recovery. The highly reliable data provides
a resource for centers to evaluate ways to
provide effective services and for centers to
transform to a truly recovery-focused center.
Mental Health Risk Retention Group
Booth in Elizabeth Foyer, Second Level
103 Eisenhower Parkway, Suite 101
Roseland, NJ 07068
Phone: 973-830-8500
Fax: 973-830-8585
E-mail: mudis@jjnegley.com
www.mhrrg.com
The Mental Health Risk Retention Group
specializes in providing liability insurance
for the behavioral healthcare field. We
are endorsed by the National Council and
MHCA, two associations representing
community mental health centers nationally.
The Mental Health Risk Retention Group, a
liability insurance company owned by its
policyholders, offers stabilized premiums,
protection against arbitrary cancellation,
quality coverage, and a loss prevention
program. Available coverages include
professional liability, general liability,
directors and officers’ liability, excess
liability, workers compensation, and more.
Netsmart Technologies
Booth 401
3500 Sunrise Highway, Suite D-122
Great River, NY 11739
Phone: 1-800-472-5509
Fax: 614-799-3188
www.ntst.com
Netsmart is the technology partner for
more than 18,000 behavioral health
organizations, including community mental
health agencies, private practices, and more
than 40 state systems. Netsmart was the
first behavioral health software provider
to achieve 100 percent ONC-ATCB ARRA
Meaningful Use certification for an EHR.
Network of Care, Trilogy IR
Booth 1010
MyOutcomes®
Booth 307
8737 Colesville Road, Suite 1100
Silver Spring, MD 20910
Phone: 240-645-1066
Fax: 240-645-1155
www.myoutcomes.com
MyOutcomes® is a web-based, easy-touse outcomes management tool used
by mental health providers to improve
outcomes, reduce costs and provide objective
evidence of efficacy (critical in today’s
funding environment). MyOutcomes has
proven effective in 13 RCTs. MyOutcomes
incorporates client feedback to improve
effectiveness and enable services to be
tailored to the individual.
National Association
of Case Management
Booth 1004
1645 N Street
Lincoln, NE 68508
Phone: 402-441-4385
Fax: 402-441-4335
www.yournacm.com
NACM is the only not-for-profit national
voice for case managers and service
coordinators. Members of NACM are part of
a network of practicing case managers who
are advocates for community-based case
management systems, who share ideas and
who work to minimize bureaucratic barriers,
promote high ethical standards, support
career growth, and promote the vitality and
the professional image of case management.
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1101 5th Ave., Suite 250
San Rafael, CA 94941
Phone: 415-458-5900
Fax: 415-256-9036
www.networkofcare.org
Network of Care is an interactive information
place where consumers, organizations and
government workers all can go to easily
access a variety of information. The resources
in this “virtual community” include a
comprehensive service directory, web links,
an easy-to-use library, a political advocacy
tool, community message boards, and many
others.
NextGen Healthcare
Booth 607
795 Horsham Rd
Horsham, PA 19044
Phone: 215-657-7010
Fax: 215-657-7011
www.nextgenugm.com
NextGen Healthcare is a leading provider
of integrated electronic health record and
practice management systems, connectivity
solutions, and billing services designed to
serve the needs of ambulatory practices and
hospitals of all sizes and specialty areas.
Our award-winning, certified solutions
help improve care quality and increase
operational efficiencies.
87
SAMHSA-HRSA
Center for Integrated
Health Solutions
Making Integrated Care Work
>> Training in behavioral health best practices, wellness, and recovery
>> Strategies for integrated healthcare service delivery
>> Workforce development
>> Peer-led wellness initiatives
>> Model curriculum for bidirectional care
>> Prevention and health promotion
One-stop for Integrated Care Resources
www.CenterforIntegratedHealthSolutions.org
>> Webinars
>> News and Updates
>> Operations
>> Financing
>> Clinical
>> Wellness
>> Training
>> Networks
The SAMHSA-HRSA Center for Integrated Health Solutions
(www.CenterforIntegratedHealthSolutions.org), run by the National Council for Community
Behavioral Healthcare under a cooperative agreement from the U.S. Department of Health
and Human Services, is funded jointly by the Substance Abuse and Mental Health
Services Administration and the Health Resources Services Administration. CIHS
promotes the development of integrated primary and behavioral health services to better
address the needs of individuals with mental health and substance use conditions,
whether seen in specialty behavioral health or primary care provider settings.
For more information, resources, and technical assistance contact us at
Integration@thenationalcouncil.org or 202.684.7457
88
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Expo Hall
2011 Conference Program
Norix Furniture
PresiNET Healthcare Marketing Inc.
1000 Atlantic Dr
West Chicago, IL 60185
Phone: 800-234-4900
Fax: 630-231-4343
www.norix.com
319-645 Fort Street
Victoria, BC V8W 1G2, Canada
Phone: 778-430-5034
Fax: 250-598-3736
www.presinethealthcare.com
Booths 715 & 814
For over 25 years, Norix Furniture has
specialized in providing high quality,
intensive-use furniture. Norix builds extreme
safety, durability and security into each piece
of furniture. Norix offers a complete range of
furniture for every institutional application.
NorthRock Pharmacy
Booth 300
4400 North Lincoln Blvd.
Oklahoma City, OK 73105
Phone: 405-425-0382
Fax: 405-425-0382
www.northrockpharmacy.com
NorthRock Pharmacy welcomes the
opportunity to meet and discuss new
pharmacy services with CMHCs and integrated
providers at the 2011 National Council
Conference in San Diego, CA. Our Booth #300
is right up front, so please make it a priority
to come by and learn more about all of the
pharmacy services that NorthRock has to offer.
Odyssey Software
Booth 512
105 Bradford Road, Suite 200
Wexford, PA 15090
Phone: 724-940-4411
Fax: 724-940-4445
www.tosg.com
Odyssey Software provides information
technology services for behavioral health
agencies. Our primary solution, Microsoft
Dynamics GP, includes integrated financial,
human resources, and payroll solutions.
Odyssey can integrate the GP software with
your Electronic Health Record solution, and
has also developed dashboards and business
intelligence for behavioral health.
OnceLogix, LLC.
Booth 100
111 N. Chestnut St., Suite 302
Winston-Salem, NC 27101
Phone: 336-793-0622
Fax: 336-499-6502
www.oncelogix.com
OnceLogix, LLC, is a solutions provider
specializing in developing custom, enterprise
level, web-based applications. OnceLogix
will assess technologies from a myriad of
options and select solutions to best meet
your business objectives and offer long term
value. We offer the kind of expertise that you
simply can’t get anywhere else. Let us help
you connect all aspects of your business.
Booth 209
OptumHealth
Booth 204
6300 Olson Memorial Highway - MN010-E133
Golden Valley, MN 55427
Phone: 866- 427-6845
www.optumhealth.com
As one of the nation’s largest health and
wellness companies, OptumHealth serves
more than 5 million Medicaid, Medicare, and
other public sector beneficiaries in 38 states.
OptumHealth’s comprehensive approach
makes healthcare more accessible, effective,
and recovery-oriented for individuals, while
delivering systematic improvements in
population health management for states and
other payers.
Personal Mastery Programs
Booth 916
31000 Telegraph, Suite 260
Bingham Farms, MI 48025
Phone: 248-647-9290
www.pmpcoach.com
PMP is an executive coaching firm with
extensive experience supporting community
mental health and community health center
managers in growing their skills; creating
cultures that foster innovative approaches to
daunting challenges —responding to budget
cuts, supporting recovery-based treatment,
integrating primary and behavioral care,
increasing provider productivity, supporting
leadership succession, and diversifying
funding sources.
PHS Staffing
Booth 1006
1450 Frazee Rd., Suite 309
San Diego, CA 92108
Phone: 888-884-9733
Fax: 888-884-9733
www.phs-staffing.com
PHS Staffing is a medical staffing agency
that specializes in placing qualified
healthcare providers in nursing, allied,
and behavioral health jobs on a per diem,
contract, temp-to-perm, travel, or direct-hire
basis in a wide range of healthcare positions.
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PresiNET Healthcare delivers monitoring and
surveillance equipment for networks used by
health service organizations. The software
and equipment are extremely scalable and
produce significant insights into network
traffic, alerts for traffic that may violate
security and privacy rules and intensive
reporting. Designed specifically with the
requirements of health services in mind.
ProtoCall Services
Booth 610
621 SW Alder, Suite 400
Portland, OR 97205
Phone: 877-819-0287
Fax: 503-499-6250
www.protocallservices.com
Stop by our booth to make a live call to one
of our call center clinicians. See a demo
of our call handling software, ProtoCall
has been providing telephonic support to
community mental health centers since 1992.
We are CARF and AAS accredited and staffed
exclusively by Masters-level clinicians
24/7/365.
QoL meds
Booths 716 & 718
4900 Perry Highway
Building 2, 3rd Floor
Pittsburgh, PA 15229
Phone: 412-931-3131
Fax: 412-931-2361
www.qolmeds.com
QoL meds partners with CMHCs to bring
a higher level of prescriptive care to
consumers. By placing a QoL meds pharmacy
inside your clinic you have access to a host
of programs and services all designed to
make your staff workload easier and your
consumers’ quality of life better. Please
stop by the booth and visit with one of our
Regional Program Reps. to learn more about
QoL meds.
89
Secure Telehealth
Staff Care, Inc.
Qualifacts Systems, Inc.
9150 Harmony Dr
Pittsburgh, PA 15237
Phone: 412-837-9320
www.securetelehealth.com
200 2nd Avenue South
Nashville, TN 37201
Phone: 615-386-6755
Fax: 615-386-1225
www.qualifacts.com
Secure Telehealth provides an online,
pc-based video conferencing platform
to the behavioral health community for
telepsychiatry and other remote therapies. We
provide the platform, you provide the Docs.
5001 Statesman
Irving, TX 75063
Phone: 469-524-1748
Fax: 972-983-0294
www.staffcare.com
Booth 817
Booths 509, 511 & 513
Qualifacts is the largest SaaS provider of EHR
and billing systems for behavioral health and
human services providers. The company’s
web-based CareLogic Enterprise service
includes comprehensive, integrated clinical,
financial, reporting and administrative
information management capabilities, which
improve clinical workflow, revenue cycle
management and operational transparency.
SAE & Associates
Booth 112
280 Madison Avenue, Suite 1208
New York, NY 10016
Phone: 212-684-4480
Fax: 212-684-4481
SAE & Associates is an innovative consulting
firm that helps organizations create financial
and program capacity to improve the lives
of vulnerable populations. We have obtained
over $100 million in funding since 2004.
Services include program management,
development and evaluation, budget
preparation, grant writing and management,
and behavioral/medical health editing.
ScerIS, Inc.
Booth 139
490 Boston Post Road
Sudbury, MA 01776
Phone: 978-218-5000
Fax: 978-218-5099
www.sceris.com
ScerIS is a resource to agencies, providing
core solutions in both clinical and
administrative departments (EMR, electronic
document management, work process
systems with e-forms, workflow, and report
management) and customized solutions
(executive dashboards, custom applications,
web portals) that address the unique and
specific requirements of agencies
90
Sequest
Booths 408, 410 & 412
801 Warrenville Rd, Suite 350
Lisle, IL 60532
Phone: 630-577-9003
www.sequest.net
Sequest is a recognized leader in innovative
solutions and software products for the
health and human services industryspecializing in Electronic Health Record
Systems, clinical billing, and a range of
consulting services. Our expertise streamlines
financial, clinical, and management
processes, improving efficiencies and
ultimately enhancing patient care.
Service Process Quality Management
(SPQM)/MTM Services
Booth 201
PO Box 1027
Holly Springs, NC 27540
Phone: 919-387-9892
Fax: 919-773-8141
www.mtmservices.org
SPQM Dashboard Consultation Services
are not just “reports.” SPQM is an essential
behavioral health management consultation
tool that provides a qualitative awareness
of services variance, practice management
challenges/solutions, utilization compliance
monitoring, unit/program specific
performance levels and individual staff
scheduling templates, no shows/cancellations
and caseload utilization. SPQM Dashboards
are supported with internet consultation
meetings each month to facilitate rapid cycle
change.
Booth 306
Staff Care, Inc. is the nation's leader in
locum tenens staffing. Our role is to match
qualified, independent contractor physicians
with health care organizations requiring
temporary physician services. Locum tenens
physicians maintain patient care, referrals,
and revenue by covering vacancies due to
vacation/CME, staffing shortages, increased
census, and other causes.
Staffing Plus, Inc.
Booth 309
551 W. Lancaster Avenue
Haverford, PA 19041
Phone: 610-525-4000
Fax: 610-526-6740
www.staffingplus.com
Our experienced staff teams highly skilled
Behavioral Health, Allied Health and
Pharmacy professionals with leading
healthcare organizations for direct hire,
contract and temporary opportunities
Substance Abuse and Mental
Health Services Administration
Booth 521
11300 Rockville Pike
Rockville, MD 20852
Phone: 240.221.4058
Fax: 301-945-4296
E-mail: SHIN@samhsa.hhs.gov
www.samhsa.gov
SAMHSA’s mission is to reduce the impact
of substance abuse and mental illness on
America’s communities. SAMHSA’s work is
driven by the premise that people of all ages,
with or at risk for mental and substance use
disorders, should have the opportunity for
a fulfilling life that includes a job, a home,
and meaningful personal relationships with
friends and family.
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
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Expo Hall
2011 Conference Program
The Braff Group
Tidgewell Associates, Inc.
U² Interactive, LLC
1665 Washington Road, Suite 3
Pittsburgh , PA 15228
Phone: 888-922-5169
Fax: 412-833-3143
www.thebraffgroup.com
4029 Chesapeake Drive
Edgewater, MD 21037
Phone: 410-798-9300
www.taisoftware.com
One Chatham Center, Suite 300
Pittsburgh, PA 15219
Phone: 412-803-2400
Fax: 412-803-2099
Tidgewell Associates, Inc. (TAI Software)
is a leader in providing integrated, userfriendly, healthcare information technologycustomized to fit and energize your business
operations. We can help you maximize your
operating potential with our innovative
systems of care applications, electronic
health record, data robotics and analytical
tools. Come on over to TAI, we are the
solution!
U² Interactive offers the Beating the
Blues product which is an evidence based
computerized cognitive behavioral therapy
program for treating depression and anxiety.
Developed by clinical experts, it is used in
many countries and now available in the U.S.
Visit us at booth 609 to see how Beating the
Blues US can increase access to treatment,
reduce costs and provide measurable
outcomes.
Time Sheet for Health
Unemployment Services Trust
4141 E. Dickenson Place
Denver, CO 80222
Phone: 303-504-6570
Fax: 303-782-0916
www.timesheetforhealth.com
PO Box 22657
Santa Barbara, CA 93121
Phone: 888-249-4788
Fax: 805-566-4921
www.chooseust.org
Time Sheet for Health is an electronic time
sheet developed specifically for community
mental health centers. Through simple
forms on a secure internet connection, staff
enters time and expenses for supervisor
approval. TSH manages leaves balances and
automatically generates an upload file for
your payroll system or provider. Visit us at
booth 211 for a demonstration.
The Unemployment Services Trust helps
nonprofits save thousands on unemployment
costs. UST helps you opt out of the state
unemployment tax system, and then
systematically invest into a reserve used
only when you have an unemployment
claim. UST reviews every claim so you don’t
overpay. With unemployment taxes rising
across the nation, there is no better time to
join. Request a quote today.
Booth 1002
The Braff Group is the leading mergers and
acquisition advisory firm specializing in
health care services including home health
care, hospice, infusion therapy, specialty
pharmacy, behavioral health and social
services, health care staffing, and home
medical equipment. The firm provides an
array of transactional advisory services.
The Joint Commission
Booth 909
One Renaissance Blvd
Oakbrook Terrace, IL 60181
Phone: 630-792-5866
Fax: 630-792-4866
www.jointcommission.org
Joint Commission accreditation demonstrates
to those you serve, their families and your
community that your organization has put
forth the extra effort to provide safe, high
quality programs. The Joint Commission is
committed to supporting providers as they
work to achieve this mark of distinction.
Learn more at www.jointcommission.org/
BHC.
The Meyers Group
Booth 914
11700 Old Georgetown Rd., #705
Rockville, MD 20852
Phone: 301-625-5600 x1
www.mr-themeyersgroup.com
Our team of professionals specializes in
finding impact players in behavioral health,
community health centers and FQHCs at all
levels of your organization: C-level execs
such as CEO, CFO, COO, CMO, and CIO;
senior and mid-level managers who are key
to your hiring the best of the best; clinical
staff in a multitude of program settings; and
sales, business development and account
management leaders.
Booth 200
Booth 211
Booth 609
Booth 812
U.S. Army Medicine Civilian Corps
Booth 617
2050 Worth Road, Suite 6
Fort Sam Houston, TX 78234
Phone: 210-221-8910
www.CivilianMedicalJobs.com
Vast opportunities, exceptional benefits,
rewarding careers. Practice your specialty
with one of the largest healthcare networks in
the world. The U.S. Army Medicine Civilian
Corps provides healthcare at more than 70
facilities across the US and all over the world.
With over 2,500 positions available, come
meet our career consultants and explore your
opportunities.
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A THINK AHEAD
UNI/CARE Systems, Inc.
Booths 501 & 601
540 N. Tamiami Trail
Sarasota, FL 34236
Phone: 941-954-3403
UNI/CARE believes the use of Electronic
Health Records and Coordinated Care
extends beyond one patient, one family, one
clinician, and one organization. Our mission
is to connect people and systems, improving
collaboration and decision-making. Our
solution is ONC-ATCB certified as a Complete
EHR for eligible providers and pre-market
CCHIT Certified® 2011 for ambulatory and
behavioral health.
91
University of Massachusetts Medical
School, Department of Family
Medicine and Community Health
Booth 911
55 Lake Ave
Worcester, MA 01655
Phone: 774-443-2147
Fax: 774 441 7799
www.umassmed.edu/FMCH/
PCBH/welcome.aspx
The Certificate Program in Primary Care
Behavioral Health is a training program
for mental health and substance abuse
professionals to give them the information,
tools, and approaches needed to succeed as
behavioral health clinicians in primary care.
It is a course available around the country
through the internet and is offered by the
University of Massachusetts Medical School.
University of Southern California
School of Social Work
Booth 205
University Park Campus - Montgomery Ross Fisher
Building
Los Angeles, CA 90089-0411
Phone: 213-740-2711
http://sowkweb.usc.edu/
The University of Southern California School
of Social Work is the first university to
offer a top-ranked Master of Social Work
degree nationally online. The MSW@USC
engages students in web-based classrooms
and traditional field instruction in local
communities. Sign up as a field instructor
or field placement agency. Also consider
earning your MSW degree at the MSW@
USC. Visit http://msw.usc.edu.
Vendome Group
Booth 903
149 Fifth Avenue - 10th Floor
New York, NY 10010-6832
Phone: 212-812-8420
www.vendomegrp.com
Behavioral Healthcare provides unbiased print
and online media focused on management,
clinical best practices, and healthcare policy
in the mental health and substance-abuse
treatment industry. Addiction Professional
provides treatment and prevention
organizations with timely guidance on
care delivery, management strategies, and
emerging trends affecting addiction services in
the public and private sectors.
92
VisionWorks
Wiley
3801 River Ridge Drive NE
Cedar Rapids, IA 52402
Phone: 319-261-0382
Fax: 319-261-0404
www.vision-works.com
111 River St. 4-078B
Hoboken, NJ
Phone: 201-748-6000
www.Wiley.com
Booth 619
Serving as a leader for integrated and
billing software, VisionWorks expansive
functioning and customizable application
ensures your EHR meets your unique service
and billing needs. Offering both client server
and ASP hosted options; your software
solution is within your reach. To learn more
visit us at www.vision-works.com or contact
Kim at 319-261-0382 ex.110,kvenner@
vision-works.com
Welligent
Booths 310 & 312
5205 Colley Avenue
Norfolk, VA 23508
Phone: 757-213-5980
Fax: 757-213-5965
E-mail: info@welligent.com
www.welligent.com
Welligent provides a web-based behavioral
EHR and billing system offered through a
monthly subscription model. With modules
to manage your outpatient mental health
program, substance abuse, foster care,
residential tracking and more, Welligent
gives you the software to manage all
programs, services and payors from one,
integrated system.
Booth 614
Visit the Wiley booth #614 to see a demo or
find out about licensing our TheraScribe®
Treatment Planning software, browse our
selection of PracticePlanners® books and EBT
Training Videos and get the latest issue of
Mental Health Weekly with news on trends;
state funding and policy issues; litigation;
federal legislation and policy; and innovative
practices.
Yukon-Kuskokwim Health
Corporation
Booth 1014
PO Box 528
Bethel, AK 99559
Phone: 907-543-6094
Fax: 907-543-6385
www.ykhc.org
YKHC is the largest non-profit healthcare
consortium in the nation, made up of a
50-bed acute care hospital and 48 village
clinics throughout the rural YukonKuskokwim Delta region of Alaska. Here you
will find stunning landscapes, rugged beauty,
a wealth of outdoor recreation, and a cultural
experience like no other.
Westat
Booths 517 & 519
1600 Research Blvd.
Room RA 1174
Rockville, MD 20850
Phone: 301-738-3532
Westat works with the Substance Abuse and
Mental Health Services Administration to
improve the quality of behavioral healthcare
though the Knowledge Application Program
and the Co-Occurring Disorders Integration
and Innovation project. Evidence-based
resources engage behavioral health
practitioners, administrators, and people
with co-occurring disorders in wellnesspromotion, prevention, and recovery.
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457
Thank You Supporters
94
Photos, Videos, Handouts, Recordings, and more at www.TheNationalCouncil.org/Conference
Questions and feedback to Conference@thenationalcouncil.org or 202.684.7457