CASE STUDY
Superior service and top-notch Ethernet capabilities
make FPL FiberNet a smart option for telecom
agency’s clients
Strip away the bells and whistles and sales pitches, and most telecommunications carriers basically offer
the same thing — a high-speed network for data, voice, TV and other content.
What separates the best from the rest — and proves that telecommunications networks are not necessarily
commodity services — is how a carrier deals with customers, in good and trying times. So says Phil Liberty,
a partner of Universal Telecommunications (UT), a 15-year-old Deerfield Beach-based agency that finds
and facilitates the installation and maintenance of networks for numerous businesses throughout Florida.
While UT works with up to 20 different carriers, depending on the needs and locations of his clients, he
has been impressed with the customer-centric focus of FPL FiberNet, a relatively new addition to his
company’s portfolio of carriers.
“What we really like about FPL FiberNet is that you can easily reach the people who are hands-on with the
end user — like sales engineers or technicians in the outside plant,” explains Liberty. “They don’t have all the
layers to work through, like many other carriers. They can make things happen for your customers.” That
means, Liberty continues, that when a customer has an urgent need or problem, they receive the full and
prompt attention of the locally-based, easily-accessible FPL FiberNet team.
As an example, he speaks of a UT customer that was moving its call center and needed its network up and
running to and from the new facility within a tight timeframe. Not only did FPL FiberNet get the job done,
but they managed to beat the deadline — and, importantly, keep UT and the customer updated frequently
on the status of the necessary network build-out.
“Little things, like knowing the name and cellphone number of the person leading the install, is really
important in our business,” he adds. “With FPL FiberNet, we can go right to the source and get a straight
answer. You never get the run-around.”
Besides stellar customer care and attention to detail, FPL FiberNet offers two important differentiating
features that are important to today’s bandwidth-dependent businesses, Liberty says — a robust, highspeed network that is a clear alternate path to the customer premise and proven expertise in delivering
Ethernet services.
FPL FiberNet offers an extensive range of broadband and transport services to meet the needs of
businesses of all sizes. Its 7,000-mile long-haul network connects the major metro areas in Florida and
Atlanta; moreover, its metro networks consist of 3,000 miles of fiber, with connectivity to more central
offices, customer POPs, carrier hotels and international cable landing stations than any other carrier in the
state.
“When we’re looking at a customer needing to connect multiple sites, FPL FiberNet is a smart play at the
enterprise level,” explained Liberty. “For clients with locations around the state of Florida, FPL FiberNet
goes to the top of our wish list because they cover such a vast footprint and cross LEC boundaries.”
Liberty has also been impressed with the company’s Ethernet capabilities, in particular its Ethernet service
which provides a secure, dedicated connection between two or more sites. FPL FiberNet’s Ethernet servie
offers easy and scalable growth that can be quickly upgraded, very-high bandwidth WAN connections
and more bandwidth for the money than most other data services.
“Customers need more and more bandwidth these days, and that means FPL FiberNet is a very viable
option for them,” Liberty adds. “High bandwidth and great service is a tough combination to beat.”
FOR MORE INFORMATION
Contact an FPL FiberNet representative at 1-866-STRANDS (option 1) or visit www.FPLFiberNet.com to
learn how FPL FiberNet can support your business network requirements.