Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies
Paul R. Niven
Copyright 2003, John Wiley & Sons, Inc.
Contents
PART ONE:
INTRODUCTION TO PERFORMANCE MEASUREMENT AND THE BALANCED SCORECARD
Chapter 1 Introduction to the Balanced Scorecard
Chapter 2 Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors
PART TWO:
POURING THE FOUNDATION FOR BALANCED SCORECARD SUCCESS
Chapter 3 Before You Begin
Chapter 4 Training and Communication Planning for Balanced Scorecard Success
Chapter 5 Mission, Values, and Vision
Chapter 6 Strategy: The Core of Every Balanced Scorecard
Chapter 7 A Balanced Scorecards within Your Performance Management Framework
PART THREE:
DEVELOPING YOUR BALANCED SCORECARD
Chapter 8 Developing Performance Objectives on a Strategy Map
Chapter 9 Performance Measures, Targets, and Initiatives
PART FOUR:
MAXIMIZING THE EFFECTIVENESS OF THE BALANCED SCORECARD
Chapter 10 Creating Alignment by Cascading the Balanced Scorecard
Chapter 11 Linking Resource Allocation to the Balanced Scorecard
Chapter 12 Reporting Results
Chapter 13 The City of Charlotte: A Balanced Scorecard Success Story
Chapter 14 Sustaining Balanced Scorecard Success
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