THE
News & Events
DOHERTY
DIFFERENCE
Announcements
Special Events
Bohemia Applebee’s
East Islip Applebee’s
Bayside Panera Bread
• Dave and Meagan Asencio welcomed their
son, David Joseph, on December 6th.
• Miguel Rivera and his wife, Cecilia,
welcomed their son, Miguel Angel,
on January 29th.
• Adrian and Maricruz Jara welcomed their
son, Sebastian Alexander, on January 12th.
• Laura Chow and her husband, Jason,
welcomed their daughter, Sophia, on
May 13th.
• Kate Salacain and her fiance, Kevin, were
married in July.
Farmingdale Panera Bread
Edison & Milltown Applebee’s
• Nicole Klein and Joe Palmisano got
engaged on December 17th.
• Mike Dolan and his girlfriend, Georgianna,
recently got engaged.
Walt Whitman Panera Bread
• Kerry Langrock and his fiance, Carolina,
were married in November.
• Oscar Argueta and his girlfriend welcomed
their son, John, on December 17th.
Farmingdale Applebee’s
• Victor Adu-Amanfoh and his wife,
Stephanie, just celebrated their
12th wedding anniversary.
• Joann Spakowski became a grandmother
on January 14th to grandson, Bruce
Wesley.
Rockaway Applebee’s
Hackensack Applebee’s
Butler Applebee’s
• Nick Hill and his fiance, Allyson, were
married in September.
• Natasha DeGannes and her fiance,
Anderson, will be married on July 21st.
• Amy (Redmond) Walther and her fiance,
Darryl, were married on November 19th.
• Brett Pawlak and his girlfriend,
Rachel Dunn, recently got engaged.
Hillsborough Applebee’s
Commack Applebee’s
• Cristi Martellucci and her husband, Doug,
welcomed their son, Douglas, on June 6th.
• Bill Van Houten and his wife, Laura,
welcomed their son, Tyler James, on
February 21st.
East Hanover Applebee’s
Kearny Applebee’s
• John DelRusso and his wife, Tracey,
welcomed their son on December 12th.
• Matt Mata and his girlfriend, Mary, recently
got engaged.
• Mark Koval and his wife, Emily, welcomed
their daughter, Madelyn, back in June.
Parsippany Applebee’s
Clifton Shannon Rose
• Scott Jones recently got engaged to his
girlfriend, Stacy.
Woodbridge Shannon Rose
• Erin Mullins and her fiance, William, were
married in October.
• Chris Lopa and his wife, Jessica, welcomed
their son, Trevor, on December 7th.
Congratulations To All!
A special thanks goes to all of those who contributed to this edition of the Doherty Difference, especially
Paul Fowler, Gordon Gross, Margaret Hawkins, Jen Laner, Cathy Maddalena, Doris Mena, Tracy Pryde,
Michelle Schmidt, Joanne Shannon and Erika Belthoff.
20
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2011 Turnover
– A Message from Ed Doherty
A big congratulations to all! In 2011 we finished
with management turnover for Doherty
Enterprises at 12.6% (management turnover
for the industry was 35%) – a big WOW! And
a huge congratulations to New Jersey where
management turnover was only 10.1% and only
7.8% in Kevin Coughlin’s area. Hiring, training,
retaining and developing our managers allows
us to WOW our guests and WOW our people!
A big thanks to all!
Our team member turnover was 70% (team
member turnover for the industry was
165%) – another big WOW! And a special
congratulations to the 20 restaurants and cafes
with team member turnover below 50%:
Applebee’s NJ:
Parsippany (40%)
Edison (43%)
Hillsborough (49%)
Phillipsburg (38%)
Applebee’s LI:
Bellmore (36%)
New Hyde Park (49%)
East Islip (33%)
Farmingville (29%)
Farmingdale (50%)
N. Babylon (35%)
Miller Place (48%)
Patchogue (48%)
March 2012
Volume 9 • Edition 1
WOW A Friend “2011 Ed’s Challenge” Is Met!
It was announced at the 2011 Awards Dinner
that we met Ed’s challenge! By end of year
2011, we had 4,600 participants enrolled, had
collected $125,000 in donations, and had
helped 77 employees in their time of need!
A very big ‘thank you’ for everyone’s hard
work and dedication in making this happen!
It could not have been done without your
efforts! Below is a picture of Ed & Joan
presenting their matching check of $125,000.
However, we now have a new challenge to
meet. While presenting us with their matching
gift, Ed and Joan threw out a new challenge
to the WOW a Friend Foundation. If we can
raise $150,000 and have 5,000 participants by
year end 2012, they will again match it!
Please continue to promote the WOW a
Friend program to both new and existing
employees. As always, we thank you for your
support and will continue to update you in
future newsletters.
Panera Bread
Hicksville (49%)
Huntington (49%)
Bay Shore (33%)
Bridgehampton (46%)
N. Babylon (44%)
Farmingdale (43%)
LI City (48%)
New Hyde Park (44%)
Again, hiring for attitude and personality,
great orientation, great initial and on-going
training, and WOWing our people makes us
the best! A big WOW and congratulations for
an outstanding accomplishment!
The goal in 2012 is 10% for management
turnover and 50% for team member turnover.
I am confident that we can attain those results
because of all our great people at all levels in
our company – in the restaurants, cafes, pubs,
support staff and in the field!
I am proud to work with everyone!
– Ed Doherty
Note from Tracy Pryde:
The WOW A Friend Foundation is funded
entirely by voluntary employee contributions.
These contributions provide emergency
funds to associates and their immediate
families when they are burdened by an
event outside their control, leaving them in
need of financial assistance. With employee
contributions averaging $0.50 per paycheck,
it is affordable to participate! Contact
your manager or Tracy Pryde at the office,
(201) 818-4669 extension 1137, for further
information and details on how to join this
remarkable program!
– Tracy Pryde, WOW A Friend Chairperson
In The Community 2-8 • News & Events 9-20
In The Community
Hackettstown, Mt. Olive And Newton
Applebee’s Team Up To Help Others
On Saturday, December 17, Hackettstown Applebee’s traveled up to
Hackettstown High School for the Hackettstown Police Department’s
annual Toy Drive. The Hackettstown, Mt. Olive and Newton teams
donated turkey, ham, and roast beef roll-ups, chocolate and
cheesecake shooters, chicken fingers, tail-off shrimp, and lemonade
to over 600 people in need. In addition, there were tons of toys and of
course Santa Claus – who arrived via fire truck! Way to go!
pictured right ►
News & Events
Mike McKee Wins St. Croix Vacation
By winning the ASI Drink Contest, Mike McKee also won a vacation
to St. Croix back in June. Mike and his wife, Stacey, had a wonderful
and relaxing time. Way to go Mike! Hard work does pay off! pictured
below ▼
Come join us for the
7TH ANNUAL
Doherty Enterprises Wins Super Bowl Bet
With Boston Panera Bread
Doherty Enterprises, on behalf of the company’s thousands of Giants
fans, went along with a bet with the Panera Bread located on High
Street in downtown Boston. We agreed that the staff who supported
the losing team of the Super Bowl would wear the other team’s
championship shirts for an entire day. Well... you know the rest of
the story! Check out the photo of Boston Panera Bread employees
donning NY Giants championship shirts. pictured below ▼
Edison Applebee’s Teams Up With Scouts
To Make Thanksgiving A Day
To Remember
Every year, Edison Applebee’s hosts a fundraising breakfast for Edison
Boy Scout Pack 66. This event raises funds to help less fortunate
residents of Edison Township by giving them a nice Thanksgiving
dinner. This year the Edison team provided and served meals for over
300 guests and the Boy Scouts raised over $2,000! Many thanks to
Yves Saint Ilma, General Manager, and the rest of the Edison team!
pictured above ▲
2
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For more information contact:
Applebee’s® of Manahawkin • (609) 978-0700
ApplebeesManahawkin@dohertyinc.com
The Doherty Difference • March 2012
19
News & Events
Kathleen Malato Scores Tickets
To The Super Bowl – Again!
Kathleen Malato was this year’s winner of Applebee’s 3rd annual
trip to the Super Bowl. With her district’s outstanding efforts to sell
out Breakfast with Santa and sell gift packs and holiday gift cards
– Kathleen and Dominick earned the trip to this year’s Super Bowl
(starring the NY Giants), sponsored by MillerCoors. Way to go and
congratulations Kathleen! Who’s going to the Super Bowl next year?
pictured below ▼
In The Community
Stay Connected!
Follow Us On Facebook, Twitter
And LinkedIn
WIN AN
APPLE IPOD
TOUCH!!!
Carlos Iturralde And The North Bergen
Applebee’s Team Help Families
When They Need It Most
Back in January, the town of North Bergen had a huge fire which left
12 families homeless. Although all off North Hudson was there to lend
a helping hand, General Manager Carlos Iturralde went above and
beyond to help these families out. Carlos personally contacted the
Red Cross to see what more he could do for these victims. He called
each one of the families who had lost everything and invited them in
for dinner at the North Bergen Applebee’s on Friday, Saturday and
Sunday. Needless to say, these families will never forget what Carlos
and Applebee’s did for them during such a traumatic time in their
lives. Thank you Carlos and the North Bergen team! pictured right ►
We want everyone to know
about Doherty and our
brands! Help us get the
word out and earn a chance
to win an Apple iPod Touch!
To enter for a chance to win
simply: “LIKE” Doherty on
Facebook.
Winner will be announced
on March 31st, 2012. You
must be a current Doherty
employee to be eligible for
drawing.
Panera Knows How To Doughnate!
Rockville Centre Panera Bread donated tons of delicious cookies
for an event that benefitted the cheerleaders of Freeport High
School. Way to WOW!
East Meadow Panera Bread donated to help out with a
Thanksgiving Day dinner for patients at Nassau University Medical
Center. Great job!
Hauppauge Panera Bread donated food for the St. Patrick’s
School Restaurant Showcase Fundraiser. Way to show off what
sets us apart from the rest!
East Northport Panera Bread donated cookie trays to the local
Children’s Center for their fundraising night. WOW!
Hampton Bays Panera Bread donated food for a fundraising event
held at the Quogue Wildlife Refuge. Way to go!
Farewell Carino’s
On Wednesday, November 23rd guests at the Carino’s bar did a
closing countdown. Signs have been removed and the doors have
been locked. Goodbye Carino’s. pictured above ▲
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Little Neck, Mineola and Carle Place Panera Bread locations
teamed up to once again donate over 1,000 bagels to feed all
the participants of the Blazing Trails for Autism Walk. Great job
by all teams!
Hauppauge Panera Bread donated breakfast for over 150
attendees of Stony Brook University fundraiser. Way to WOW!
The Doherty Difference • March 2012
3
In The Community
News & Events
Panera Bread Wins
Business Of The Year Award
I recently attended the Melville Chamber of Commerce Annual
Awards Dinner where it was announced that our Panera Bread
locations were the recipient of the Michael J. Weisbrod Business of
the Year Award for their outstanding dedication to the community
and the businesses in the area. I was personally WOWed in learning
how many relationships have been built by Sandra Lopes and Laura
Schoen, our Catering Sales Managers. They really have fostered
great relationships and in turn have greatly built our reputation and
catering sales.
Ramsey
Shannon Rose
– A Message from Kurt Pahlitzsch
Thank you,
Tim Magorrian
pictured right ►
I just thought I would take a second to share another exciting
achievement for Doherty Enterprises as we continue to grow, while
others shrink or just plain go away. On January 16, 2012 we unlocked
the doors to our newest location in Ramsey, NJ. Under the leadership
of Melissa Holic, General Manager, the team has jumped off to a
great start.
The pub is held together by several key people:
1. The Management team consists of Melissa Holic, Rey Santos,
Joseph Fazio, Lauren Pescatore, and Juan Vargas.
2. The Training team, lead by their fearless leader Reggie Toomey,
consists of Juan Gallardo, Asuncion Sandoval, Israel Velez,
Juan Gonzaga, Marisa Sankowski, Bryan Carlisle, Tom Lesak,
Karyn McLoughlin, and Frank Catalano.
3. The support managers brought in all the way from Spuntino were
Mike Guido and Josh Bernstein; they were rockin’ out in the prep
room.
4. Your lovely POS people are Kate Baviello, Kirsten Whitlow,
Bianca Tierney. We had some additional help from
Ashley Greenfield, Larry Hinton, and Antonio Solano.
5. Our master of all trades is Guy Dupont, Director of Operations.
Newark Applebee’s Offers A Taste
Newark Applebee’s once again participated in the Annual Link
Community School’s Taste of Newark. Guests who attended the
event had a wide variety of food to taste and were excited to try some
of Applebee’s menu items. Thank you to Adam Eury and the Newark
team for once again participating in another fantastic event. The Link
Community School is extremely thankful for Newark’s participation.
pictured above ▲
4
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They were challenged during their opening week with a new level
of sales that have exceeded all openings in the company! The team
has worked hard, long days doing an excellent job of maintaining
product and employees as needed. Please help me in commending
them for a job well done as I am proud of their achievement with this
opening.
Thank you,
Kurt Pahlitzsch
The Doherty Difference • March 2012
17
News & Events
Panera Continues To Be The
Best Of Long Island
Congratulations to our Panera Bread Bakery-Cafes for once
again being voted the BEST of long Island by the readers of the
Long Island Press. This year, the bakery-cafes won in 5 different
categories:
Best Salad
Best Mac and Cheese
Best Soup
Best Healthy Eatery
Best Dinner Deal
WOW! First place in 5 categories is quite the feat. You have
WOWed your guests and they realized it by voting you the best!
Keep up the great work!
Sweet Valentine’s Day Treats
For The Corporate Office
Doherty Enterprises WOWs the corporate office on Valentine’s Day
with a sweet treat. pictured below ▼
In The Community
A Message From David DiBartolo
As we start the new year we continue to be challenged with fuel prices,
driving food, insurance, labor costs, shipping, competition…the list
(or excuses) can go on and on. Our company, along with 90% of the
country, is experiencing the same issues. We can narrow and reduce
the gaps of sales and profit decline by MANAGING OUR BUSINESS
EVERY MINUTE OF EVERY DAY. One guest at a time, one transaction,
one person doing their job correctly, one smile, one thank you.
New Hyde Park Panera Bread hosted a terrific girl scout tour and
both the children and their parents could have not have been more
grateful. Way to WOW your community! pictured below ▼
Our guests have a lot of choices as to where they choose to eat. Their
experience at one of our restaurants will determine if they will visit us
again. If we do not deliver them a WOW experience they will simply
choose another restaurant to dine in. We must build guest loyalty.
How can we do this? Deliver and execute the BASICS. You have heard
me say this over and over again, but I believe if we deliver the basics
to our guests they will visit and choose us more frequently over our
competitors. Our guests want 5 things:
Care Package For Applebee’s Hillsborough
Soldier Exceeds Expectations
1. Warm greetings and friendly service throughout their meal
2. Quality food and beverage the way they ordered it (hot food hot)
3. Timing: accurate wait, quick meal delivery, quick payment
4. Clean facilities
5. Feel appreciated for their business and money spent
Back in November, Matthew Coates, server at Hillsborough
Applebee’s, was deployed overseas. Bill Van Houten, General
Manager of Hillsborough, is extremely proud of Matt and the person
he has become. Bill wanted to show his support for Matt and his
fellow soldiers and decided to put together a care package. Bill and
the Doherty office staff were overwhelmed and very pleased with how
many things were collected. A special thanks to all of Jim Pelliciari’s
district for collecting items for Matt! pictured above ▲
Successful delivery in our restaurants is made of dozens of basics
that nobody notices…until you don’t do them. I can sit here and list
hundreds of basics but will give you my top 10.
1. Hire for attitude
2. Proper training by the right trainers
3. Strict compliance to recipes, specs and operational procedures.
Never deviate
4. Remembering always that our guest is the boss, period! They
want consistency (the list above)
5. Standards (uniforms, steps of service, plate presentation,
organization of restaurant)
6. Sanitation (restrooms, outside landscaping, walk-ins, back docks,
employee restrooms, your office)
7. Great looking and tasting food
8. Consistency, delivering it over and over and over again
9. Be fair
10. A ‘Thank You’ goes a long way! Catch someone doing it right
Lastly, I can not stress the next point enough and that is IT’S
GOT TO COME FROM YOUR HEART to want to be the best, to
consistently deliver, to ‘WOW Every Guest, Every Time’…you can’t
teach that!
Thanks,
David DiBartolo
16
New Hyde Park Panera Bread
Hosts Girl Scout Tour
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Ocean Applebee’s Opens Its Doors On
Thanksgiving To Serve Community
Although every other Applebee’s restaurant was closed on
Thanksgiving, the Ocean Applebee’s location opened its doors to
serve a hot Thanksgiving meal to over 40 families – approximately
150 people in total. It’s truly amazing to see how appreciative these
families were for this meal. A huge thanks to the Ocean team for
WOWing their community and their mayor! pictured right ►
The Doherty Difference • March 2012
5
In The Community
News & Events
Amanda Booth And The Paramus
Applebee’s Team Offer A True
Homecoming For Local Soldier
MONTHLY
JOURNAL OF
Amanda Booth, Paramus Applebee’s Manager, received a phone
call with news that she couldn’t resist helping out with. Army Captain
Greg Backer was coming home on leave to surprise his family for
Thanksgiving. Amanda was asked if she could help arrange a dinner
for Captain Backer and his family, and if she could have News Channel
12 film the event. Needless to say, she jumped at the opportunity to
help.
Captain Backer arrived, but it was difficult getting his parents to come
to the restaurant. Finally, the members of the American Legion came
up with a plan to bring his parents in and they went to his parent’s
house to get them. When Ron from the American Legion arrived at
Captain Backer’s parent’s house, he found out that his mother was not
home, but after some calls they got in touch with her and arranged
for her to meet them at the restaurant. Captain Backer was getting
very nervous that this was not going to work out and was relieved
once he heard his parents were on their way.
While waiting for his parents to arrive at the restaurant, the Paramus
team had a chance to talk to Captain Backer, who said he chose
Paramus Applebee’s because it is his parent’s favorite restaurant and
they loved coming there. Captain Backer waited in the office until
his parents arrived and were sat at a table. The staff put on their
Veterans Day t-shirts and followed Captain Backer as he delivered
some boneless wings to his parent’s table.
As Captain Backer walked towards the table, the team had Lee
Greenwood’s song, “God Bless the U.S.A.” playing, which just so
happened to be Captain Backer and his mother’s favorite song. When
Captain Backer arrived at his parent’s table they were shocked and it
took a few moments for it to even register with them that their son
was standing in front of them. His mother and father both started
crying and hugging their son, and guests in the restaurant started
applauding. As Captain Backer was talking to his family a number of
guests came up to him to thank him. Children also expressed their
thanks and asked to take a picture with him. Captain Backer’s parents
then contacted his twin brother and had him come to the restaurant
and Captain Backer was able to surprise him as well. Once the entire
family was together Amanda Booth presented Captain Backer with
and Applebee’s Veterans Day shirts and thanked him for his service
on behalf of everyone at Applebee’s and Doherty.
What a great story! A huge thank you to Amanda Booth and the
Applebee’s team for making this happen!
6
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HEALTH AND
WELLNESS
Live a healthy, happier life and get the facts by joining our W.O.W.—Working on Wellness program! Learn how you can eat better, lose weight,
get in shape, relieve stress and more. Best of all, this program is offered at no additional cost to you! W.O.W.—Working on Wellness can help you
achieve and maintain good health so you can enjoy life to the fullest.
Join our 200 W.O.W.—Working on Wellness members as they work to improve their health and wellness. With monthly newsletters and exciting
contests, signing up will put you on your way to a healthy, happier you. Look out for our 2012 Calendar that will feature exciting new monthly
themes and contests for the upcoming year! Start the new year by signing up to our Wellness Program today!
We’d like to once again congratulate Alyssa Byrnes from Panera Bread Bohemia, Rufina Ortiz from Applebee’s Hillsborough and Scott Schaeffer
from Applebee’s Commack on winning the Massage Envy Gift Cards and Sarah Cliff from Applebee’s Mt. Olive on winning an iPod! Stay tuned for
this year’s exciting contests that you can be a part of when signing up for W.O.W.—Working on Wellness!
Sign Up For W.O.W. - Working On Wellness!
Are you ready to improve your overall
Joining today will put you on your way
1. Fill out the bottom portion and mail it
health and wellness? Take the first step
to wellness! Rediscover the importance
to: 7 Pearl Court - Allendale, NJ 07401
by signing up for W.O.W. - Working
of health in the workplace by signing up
2. Send us the information below from
On Wellness! When you sign up for
to our e-newsletter. To receive the latest
your personal e-mail to:
our e-newsletter, you will receive a free
information on our Health and Wellness
WorkingOnWellness@dohertyinc.com
Wellness Bag that includes a journal,
program you can:
3. Have your manager e-mail
water bottle and pedometer.
us your information below to:
WorkingOnWellness@dohertyinc.com
Signing up is easy! Join us today!
Name: ___________________________________________
Concept / Location: ___________________________________________
E-Mail: ___________________________________________
The Doherty Difference • March 2012
15
News & Events
Construction
Corner
In The Community
Breakfast
with Santa
Ramsey Shannon Rose
Event, Along With Gift Pack Sales, Raises
Highest Amount Ever For Toys For Tots!
WHAT’S NEW
Ramsey Shannon Rose
We just opened our 3rd Shannon Rose in Ramsey, NJ!
First week opening sales records were shattered! (See photos)
A total of 61 Applebee’s restaurants hosted a very special event on
Saturday, December 3rd – the Annual Breakfast with Santa. On this
single morning the Applebee’s teams WOWed over 9,000 guests by
serving them breakfast, taking their picture with Santa, and supplying
giveaways for children and special raffles for adults. Everyone had
a fantastic time! By hosting this event, the teams were able to raise
$98,430 for Toys for Tots (WOW!) – but they didn’t stop there!
Ramsey Shannon Rose
WHAT’S CURRENTLY UNDER CONSTRUCTION
Adams Street (Brooklyn) Panera Bread
Construction is moving along. We will be completed for a
March 12th opening.
Starting back in early October, the Applebee’s teams began selling
gift packs in denominations between $1 to $20. These gift pack
sales bumped the total amount raised for Toys for Tots to $322,209!
Unbelievable! The Butler Applebee’s location alone raised almost
$17,000! WOW!
Syosset Panera Bread
We have completed all demolition and are awaiting the steel for
the new roof. Yes, we are ‘raising the roof’ as the old diner ceiling
was just too low! Opening date has been set for May 21st.
Clifton Spuntino Wine Bar and Italian Tapas
Another Doherty original! Our old Johnny Carino’s in Clifton, NJ
will be the home for our first Spuntino. Construction is progressing
well and we anticipate a grand opening in the Spring. (See photo)
Syosset Panera Bread
Since 1999 Applebee’s has raised over $2.7 million dollars for the
Toys for Tots foundation. Thank you to everyone who has either
volunteered their time, made a contribution to the Toys for Tots
program or sold gift packs. It’s truly a WOW to say that this year will
now be our highest donation to Toys for Tots ever! Thank you all!
ADDITIONAL OPENINGS
Jersey Garden’s (Elizabeth) Applebee’s – End of Summer
Huntington Panera Bread – Summer
St. John’s (Queens) Panera Bread – Late Summer
Clifton Spuntino
REMODELS FOR 2012
This year we have 27 remodels scheduled. Below are just a few
that will be completed by the end of March:
Butler Applebee’s
Hackensack Applebee’s
Jersey City Applebee’s
That’s all for now!
– Gordon Gross
Clifton Spuntino
.
14
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The Doherty Difference • March 2012
7
In The Community
Linden Applebee’s Keeps Tradition And
Hosts Additional Breakfast With Santa
In addition to the December 3rd Breakfast with Santa event, Chip
Gorelick, Rose Vazquez and the entire Linden Applebee’s team
hosted another fantastic, heart-warming Breakfast with Santa event
for local underprivileged people. The Linden team has been hosting
this additional breakfast for years, and just loves to be a part of their
community. The expression of joy on the faces of the children and
adults was priceless. Thank you for keeping this tradition going.
pictured right ►
News & Events
Doherty Panera Bread Wins 2012
Featured Franchise Operator Award
– Among Other Fantastic Awards
The Panera Bread Convention, also known as the Panera Family
Reunion, was just held in Washington D.C. Our Panera group was
recognized as Featured Operator of Year / Featured Franchisee of
the Year! This award is the top honor for a Panera Bread Franchisee.
We received the award because of the success that our Panera group
has attained over the last 10 years and our commitment to WOWing
our guests, our communities, and our people. When they called me
(Ed Doherty) to let me know that we were selected, they told me
that our group is the ideal franchise group because of our strong
commitment to the vision of Panera!
This is a real WOW for all of Doherty Enterprises and we want to
congratulate and thank everyone in our Panera Group – all managers,
bakers and associates, as well as all the Support Team at the office
for attaining these prestigious awards. It is a true testament to how
you WOW our guests, communities and each other every minute of
every day!
It is a great honor for our Panera team to have received this award. A
tremendous job by all! It’s a beautiful thing!
– Ed Doherty, Ed Choe and Greg George
Not only did we receive the Featured Operator of Year / Featured
Franchisee of the Year, but we received many other awards.
Neilia Bissessar was the recipient of the Mother Bread award! This
award represents the Panera Bread “Upper Crust”– that is, those
who have raised the standards for operational excellence and
truly captured the spirit of our cultural values and Panera warmth.
Congratulations, Neilia!
Below are the other categories we won in.
Best Of
• Recognition in a public community publication of a first place
win in a “Best Of” category in 2011
• Best of Long Island 2011
• Best Healthy Eatery
• Best Lunch Deal
• Best Luncheonette
• Best Sandwich Deal
• Best Soup
Over the Top
• One or more bakery cafes opened
above the 2011 Area Development
Agreement commitment
Highest Net Sales Week
• Port Jefferson Station – 3rd Place
• Carle Place – 7th Place
Kearny Applebee’s Donates
For Special Needs
Back in December Kearny Applebee’s donated food for the UNICO
Christmas party for the mentally and physically challenged. Lou
Pandolfi, President of the Kearny Chapter of UNICO National, had
nothing but great things to say about the event. UNICO was extremely
thankful. Way to go Kearny team! pictured above ▲
8
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Highest Annual Net Sales Total
• Carle Place – 2nd Place
Highest Average Weekly Sales by
Group/Market
• Doherty Breads – 4th Place
Congratulations!
The Doherty Difference • March 2012
13
News & Events
News & Events
2011 Awards Dinner
Announcements
Check out our 2011 highlights!
Promotions
Justin DeGuzman General Manager, Applebee’s
Breakfast with
Santa raised
$32,500 for the
Toys for Tots
program!
Applebee’s
Franchisee of the
Year!
Joseph Gerber General Manager, Applebee’s
Melissa Holic General Manager, The Shannon Rose
Kenny Kirk General Manager, Applebee’s
Clifton Shannon Rose
Hosts NY Giants Broadcast
The New York Giants TV Network broadcast their “Opening Drive
Live” and their Postgame Show live from The Shannon Rose in Clifton
on Sunday, January 22nd for the NFC Championship game. Former
Giants-turned broadcasters in attendance included Harry Carson,
Jeff Feagles and Amani Toomer. The postgame show was hosted by
sports broadcaster Russ Salzberg. pictured below ▼
Joe Neves General Manager, Applebee’s
Peter Bohleber Assistant General Manager, Panera Bread
Lisa Granados Assistant General Manager, Applebee’s
Paul Romero Assistant General Manager, Panera Bread
Elizabeth Salazar Assistant General Manager, Applebee’s
Veterans Day
and the Thank
You Movement!
Martin Schombs Assistant General Manager, Panera Bread
Stacy Stanzione Assistant General Manager, Panera Bread
Keith Villano Assistant General Manager, Applebee’s
Rob DaSilva Kitchen Manager, Applebee’s
Rachel Gaida Kitchen Manager, Applebee’s
WOW A Friend –
We met Ed and
Joan’s challenge:
$125,000 & 4,600
participants!
For the 1st time
in our company’s
history, we beat
our highest sales
average!
Tom Coraggio Senior Manager, Applebee’s
Kyle Dassau Senior Manager, Applebee’s
New Faces
Doherty Office Holiday Party
Our annual office holiday party was a success! A few years ago, in lieu of a grab bag, we decided to donate money to local charities. In 2010 and
2011 we chose to make our donations to the WOW A Friend Foundation. This past year we donated $470! We also decided to do something
different this year – we had an Ugliest Sweater contest. Everyone had the opportunity to put on their ugly holiday sweaters and make fun of each
other. The winner of the Ugliest Sweater contest was Rich Festa! You can clearly see why he was the winner! Congratulations Rich!
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APPLEBEE’S NJ
Christine Banks
Joseph Belasco
Antonio Britto
Joseph Christopher
Rohan Jackson
Christine Johnson
Christopher Lopa
Cory Moyer
PANERA
Michael Angelino
Joseph Ingrassia
Darren Lora
APPLEBEE’S NY
Alison Abrams
Mary Ann Fallo
Travis Green
Rosemarie McLaughlin
Thomas Paganuzzi
Kiangsis Paulino
Christine Savoy
SPUNTINO
Joshua Bernstein
Joel Liscio
Daniel Sliwinski
Philip Zentgraf
THE SHANNON ROSE
Andres Bautista
John Donnelly
Lauren Pescatore
The Doherty Difference • March 2012
9
News & Events
News & Events
Congratulations To All Of The
2011 Winners At Our Awards Dinner
2011 Awards Dinner
Check out our 2011 highlights! (Continued on page 12)
Unit
Achievement Awards
____________________________________________________________
Highest Annual Sales
Applebee’s – Clifton
Panera Bread – Carle Place
Highest Control Profit Percent
Applebee’s – Linden
Panera Bread – Bohemia
Highest Comparable Sales Increase
Applebee’s – Piscataway
Panera Bread – Massapequa
Highest Comparable Control Profit
Increase
Applebee’s – Baldwin
Panera Bread – Hampton Bays
Highest Guest Satisfaction
Survey Score / NPS (CSI)
Applebee’s – Wall
Panera Bread – Hampton Bays
Highest Operational Excellence Awards
(AOA, HAACP, SFA)
Applebee’s – Parsippany
Chevys – Linden
Panera Bread – Northport
Lowest Hourly Turnover
Applebee’s – Farmingville
Panera Bread – Bay Shore
Best Manager
Turnover / Retention – Area Director
Applebee’s – Kathleen Malato
Panera Bread – Randy DeVelvis
We continue
to grow!
We give
back – to our
communities
and our
people!
Casual Dining / Bakery Cafe
Of The Year Award
Applebee’s – Toms River
Panera Bread – Northport
Panera Bread
Featured
Franchisee of
the Year!
Highest Mystery Shopper Average
Applebee’s – Toms River
Panera Bread – South Shore Commons
WOW
Awards
____________________________________________________________
WOW Every Guest Every Time
Applebee’s – Manny Sanchez (Bellmore)
Applebee’s – Jason Johnson (Manchester)
Applebee’s – Kenny Kirk (Bridgewater)
WOW Our People
Applebee’s – Bill Van Houten (Hillsborough)
WOW Our Sales & Profits
Panera – Rich Mancuso (Hauppauge)
General
Manager
Conference in
Vegas!
Doherty Corporate WOW
Doherty Office – Debra Liu
Positive comp
sales in 2011!
Leadership WOW
Director – Adam Eury
WOW Our Community
Applebee’s – Francisco Diaz (Totowa)
Applebee’s – Butler Team
10
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The Doherty Difference • March 2012
11