Annual Report
1
2014-2015
Annual Report 2014 - 2015
Message from
the President & the CEO
Our Results
Our Results
Our Results
Our Results
2
T
Stephen Rotstein
Board President
he Four Villages Community
Health Centre continues to further
its mandate to deliver inter-professional primary health care services
and health promotion programs to
West Toronto - in particular to residents most in need of care.
While proud of our history, there
is a need to evolve to address the
challenges of an aging and increasingly complex population. Our new
Strategic Plan is thus about contributing to improved local system Triple
Aim performance and influencing
the direction of change in our health
care system.
Our Three Strategic Priorities will:
1. Enable Better Access to
Primary Health Care Services
2. Drive Health Promotion
Programs to Improve
Population Health
3. Expand Collaborations
to Enable Local Health
System Evolution
Recognizing that achievement of
these priorities is critically dependent upon the people who work at
Four Villages and our many volunteers, our key strategic enabler is to:
Tariq Asmi
Chief Executive Officer
• Engage and Support
Our People to
Advance Our Mission
While only recently articulating
these strategic priorities, we are
pleased that Four Villages has already begun to execute our strategy
in meaningful ways.
95%
of clients surveyed
agreed that Four Villages
has a positive impact
on the community
In terms of BETTER ACCESS:
• By actively engaging and supporting
our primary care providers, as well
as streamlining client care processes,
we were able to increase the number
of clients we care for by 13%.
• A joint proposal to the Ministry
of Health and Long-Term Care
resulted in additional funding
for physiotherapy services. Now
working with 11 other Community
Health Centres (CHCs) in Toronto,
we are implementing a new
approach for rehabilitation in
primary care.
• Through new funding from the
Toronto Central Local Health
Integration Network (TCLHIN),
we expanded access to foot care
services to prevent common foot
problems associated with diabetes
and to maintain the mobility of
our clients.
In terms of DRIVING HEALTH
PROMOTION PROGRAMS:
• With the West End Urban Health
Alliance, a grant received from The
Ontario Trillium Foundation has
expanded the “Guys Can Cook”
program, helping male youth
learn about nutrition and develop
culinary skills for employment.
• We continue to enable older adults
to lead healthy, independent
lives. In partnership with West
To r o n t o S u p p o r t S e r v i c e s,
we recently launched “Strong
and Steady”, a new evidencebased falls prevention program.
• With a focus on best practices,
we introduced new mental health
promotion programs that offer
Cognitive Behavioural Therapy (CBT),
Dialectic Behavioural Therapy (DBT)
and Mindfulness services for our
clients with mental health needs.
In terms of ENABLING
SYSTEM EVOLUTION:
• Participating in the West Toronto
Health Link, we are working with
other health service providers to
better meet the needs of residents
with complex health and social
issues.
• Together with four other CHCs, we
are investigating opportunities to
share back-office resources to
improve administrative capacity
and better support our teams.
The above successes are all about
the people at Four Villages. Their
ideas, efforts and hard work translate into direct benefits to our
clients and help build healthy, sustainable and inclusive communities
across West Toronto.
And last, but not least, our commitment to quality was re-affirmed
as we again received full accreditation through the Canadian Centre
for Accreditation. Congratulations
to the staff at Four Villages for again
making clear what high quality care
and supports they provide!
After almost 25 years, our goal remains clear – to improve the total
population health of the diverse
communities in West Toronto.
93%
of clients surveyed
agreed that Four Villages
helped improve their
health and wellbeing
The Four Villages Community Health Centre
Four Villages
2014-2017 Strategy Roadmap
3
Delivering on Our Vision
To be a leader in building an inclusive,
sustainable and healthy community.
Through Our Focus on Three Strategic Priorities
Enabling Better
Access to
Primary Care
Driving Programs
to Improve
Population Health
Collaborating to
Enable Local Health
System Evolution
∙∙ Ensuring access to
the most vulnerable
∙∙ Adopting a population health
framework to meet the needs
of our priority populations
∙∙ Partnering to innovatively meet
critical needs in the community
∙∙ Increasing access
for those without a
primary care provider
∙∙ Enhancing capacity by
streamlining how we work
∙∙ Establishing internal
continuums of care by aligning
services and programs
∙∙ Increasing focus on
client care transitions
∙∙ Creating programs to
support clients with
intensive service needs
∙∙ Optimizing use of
space at both sites
∙∙ Investing strategically in
community initiatives
∙∙ Better addressing the needs
of Youth in West Toronto
∙∙ Enhancing the broader care
continuum for seniors, families
with young children - in particular
newcomers, and youth
∙∙ Expand collaborations and
contributions to enable local
health system evolution
Supported by the Key Enabler
Engaging & Supporting Our People to Advance Our Mission
∙∙ Investing and building greater capacity and skills of staff
∙∙ Strengthening inter-professional collaboration reflected in a team approach to care
∙∙ Increasing transparency through enhanced communication and engagement
∙∙ Demonstrating impact through enhanced ability to measure and report
Guided By
Triple Aim
Our Values
Our Clients’ Needs
∙∙ Enhance Patient Experience
∙∙ Collaboration
∙∙ Seniors
∙∙ Improve Population Health
∙∙ Respect
∙∙ Demonstrate Value for Money
∙∙ Empowerment
∙∙ Families with Young Children
- in particular Newcomers
∙∙ Excellence
∙∙ Diversity
∙∙ Youth
∙∙ Persons with Chronic Diseases
∙∙ Persons with Mental Health
and Addictions Issues
To Deliver On Our Mission
Committed to the social determinants of health, The Four Villages
Community Health Centre provides accessible, interdisciplinary primary
health care, improving individual and community health. As an accredited,
community based, publicly funded organization, we lead, advocate and
engage in innovative collaborative approaches and partnerships.
Annual Report 2014 - 2015
Four Villages’ 2014 -2015
Quality Improvement Plan (QIP)
Our Results
Our Results
Our Results
Our Results
4
Improving quality of care has
The six objectives of our 20142015 QIP are outlined below. As
in previous years, measures of
client experience and satisfaction remain very high. Additionally,
new protocols have helped ensure
the safety of staff working off-site.
We continue to focus on improving
our internal processes to increase
timely access to primary care, thus
preventing unnecessary visits to the
emergency department. We look
forward to the challenge of pursuing our quality improvement journey
over the next year.
always been and continues to be a
central theme at Four Villages. Each
day, at each appointment and program, we strive to provide the best
possible care to our clients. However,
we also recognize that quality is not
just about individual interactions
with health service providers. Our
quality improvement efforts are designed to enhance the systems and
processes required to deliver seamless client care, make the best use
of health care dollars and ultimately
create a healthier community.
Four Villages’ 2014 - 2 0 15 Quality Improvement Plan
How It’s Measured
Objective
Timely access to primary care,
when needed
• Percent of medical clients who report they can get an appointment, when needed
• Percent of medical clients who report they were able to see a doctor or nurse practitioner the same day or next day, when needed
Improve client experience
and satisfaction
Percent of clients that report health centre staff:
• Explain things in a way that is easy to understand
• Tell them about treatment options and involve them in decisions
about the best treatment
• Spend enough time with them during an appointment
Target for
2014-2015
Results for
2014-2015
90%
47%
80%
39%
93%
92%
93%
90%
90%
94%
Reduce influenza rates in older
adults by increasing access to
the flu vaccine
Percent of medical clients ages 65 and older who receive a flu shot
64%
40%
Improve staff safety when
working off-site
Compliance with off-site safety protocols
100%
100%
Reduce unnecessary visits to
the emergency department
Percent of medical clients who visited the emergency department for conditions
“best managed elsewhere” (e.g. common cold, ear infection, eye infection)
< 9%*
Timely access to primary
care appointments
post discharge through
coordination with hospital
Percent of medical clients who see a doctor or nurse practitioner within
7 days after leaving the hospital
30%*
Unable to
pursue due to
challenges with
system data
* Target based on 2013 Institute for Clinical Evaluative Sciences (ICES) Practice Profile
1,336
new clients
7,381
active clients
(seen in the
last 3 years)
The Four Villages Community Health Centre
Four Villages’ 2014 -2015
Multi-Sector Service Accountability
Agreement (M-SAA) Performance
Ontario’s Local Health System Integration Act, 2006, requires that
health service providers (including
CHCs) enter into a formal agreement
with their Local Health Integration
Network (LHIN). These agreements
are designed to improve access to
high quality, coordinated health
services and promote an efficiently
managed, cost-effective health care
system in Ontario.
Four Villages’ agreement (M-SAA)
outlines our public accountability for the funds we receive from
our LHIN and the services we pro-
5
Network (TCLHIN). The
performance corridor indicates acceptable variation
in results from the set target. All of our results are
within the performance
corridor and over the past
year we have shown improvement on five of the
seven measures, while
maintaining performance
on two. We look forward
to reporting further progress in next year’s annual
report.
vide to our communities. The M-SAA
also contains several performance
indicators that further contribute to
Four Villages’ public accountability
for improving access to care, enhancing the population health of
our communities and ensuring value for money.
Below are seven performance indicators for 2014 -2015 that Four
Villages is required to report on to
our LHIN. These clinical performance
targets are negotiated between Four
Villages and our funder, the Toronto Central Local Health Integration
Four Villages’ 2014-2015 Multi-Sector Service Accountability Agreement Performance
Performance Target
Performance Indicator
(Performance Corridor)
Cervical Cancer Screening Rate: % of eligible female medical
clients ages 21 to 69 years who have had a Pap test in the last three years
66 - 100%
Colorectal Cancer Screening Rate: % of medical clients ages 54 to 74
who have had a fecal occult blood test (FOBT) in the last two years
46 - 70%
Inter-professional Diabetes Care Rate: % of medical clients with Type 2
diabetes who are involved with two or more provider types (other than physicians
or nurse practitioners) or are attending a diabetes related group program
83%
58%
98%
24 - 36%
Breast Cancer Screening Rate: % of recommended female medical clients aged
50-69 who received or were offered a mammogram in the previous two years
43 - 65 %
30%
Access to Primary Care: Number of clients seen by a doctor or nurse practitioner
in the previous two years as a percentage of “expected” total clients served based
on staff capacity
4,227
clients seen for
appointments
67%
66%
87%
79 - 100%
Influenza Vaccination Rate: % of medical clients over 6 months
old who received a flu shot in the previous year
Vacancy Rate (Nurse Practitioners and Doctors): % of doctor and
nurse practitioner positions that are unoccupied
Results for
2014-2015
54%
0%
29%
63%
0%
0%
75%
69%
67 - 83%
622
home visits
performed
Annual Report 2014 - 2015
Our Donors 2014 - 2015
Thank you for being there for us.
6
E
very year we take this opportunity to thank all our donors for their
generous support. As a registered
charity, Four Villages receives donations from many individuals, groups,
community agencies and local businesses that share our vision for an
inclusive, sustainable and healthy
community. We value and appreciate every single donation - from
financial gifts, to program supplies,
to necessities like food, clothing,
and toiletries.
Once again, to all our donors
and partners, “Thank you for
being there for us”.
A special recognition goes to those
who donated or provided in-kind
goods and services valued at $100
or more during the 2014-2015
fiscal year:
• Tariq Asmi
• Karine Baser
• Bloor West Winery
• Jay Campbell
• The Campbell Family
• Rupita Chandra
• J.D. Considine
• The Cookery
• Leonard Cooper
• Cornerstone Home Interiors
• Couples Resort, Algonquin Park
• CP24 CHUM Christmas Wish
• Diaper-eez
• Carol Dukoff
• Donna Evans
• Fluevog Shoes
• Four Villages Knitting Group
• Fresh Collective
• Frontier College
• Future Shop
• Don Galbraith
• Gandy Charitable Foundation
• GMCR Canada Holding Inc.
• Marilyn Joyce Hare
• Humber Cinemas
• Humberside Collegiate Institute
• Grace Hurland
• Isekko Design
• Jacobs and Co. Steakhouse
• James Culnan Catholic School
• JC Salons
• Junction Farmers Market
• Richard Kruse
• Simon Howard Leigh
• Malcolm Levin
• Lynette Funeral Home
• Liz McInnis
• Medical Mart
• New Mom Project
• Nordixx Canada
• Orange Crate Quiltery
• Graham Orwin
• Putney’s Wooden Bits
• Almerinda Rebelo
• The Redwood
• Retrofit Pilates
• Rexall PharmaPlus Keele/St. Clair
• Sally Sharpe
• Shoppers Drug Mart –
Dundas & Runnymede
• Melissa Smeets
• Gordon Smith
• St. John’s Anglican
Church, West Toronto
• Toronto Power Group
• Toronto Star Santa Claus Fund
• Willo’ Wind Farm
• WDW Community Relations
• Zoe Unger
The Four Villages Community Health Centre
Financial Highlights
Statement of Operations
Year ended March 31, 2015
7
20152014
Revenues
Toronto Central LHIN Program Funding
$
6,033,889
$5,829,024
Interest and sundry income
21,48624,371
Other projects and grants
158,088103,612
Expenses
Salaries
3,633,9863,615,412
Benefits and relief
956,576953,381
General and operating
883,147693,366
Rent and maintenance
566,162585,113
Projects and grant expenses
158,088103,612
6,197,9595,950,884
Excess of revenues over expenses for the year
$
15,504
$6,123
Annual Report 2014 - 2015
Our Team 2014 - 2015
Our Results
Our Results
Our Results
Our Results
8
Tariq Asmi / CEO
Administration
Daisy Chan** / Finance Manager
Rupita Chandra / Office Manager - Facilities
Jo Jo Cheung / Human Resources Administrator
Bojan Cosovic / IT Coordinator
Linda Huynh** / Office Manager Administration, Human Resources and Records
Reem Khan / Executive Assistant
Ahana Sarkar / Data Manager/Health Planner
Marina Solakhyan** / Administrative Assistant
Nayan Thaker / Director, Operations
and Systems Management
Kristy Williams / Communications and
Community Engagement Coordinator
Clinical and Program Service Team
Tarikua Abebe / Medical Secretary
Sandra Almeida / Director, Programs
and Community Initiatives
Shairool Bacchus / Receptionist/Secretary
Rowena Baria / Receptionist/Secretary
Devika Beharry / Receptionist/Secretary
Chantal Bombardier / Social Worker
Jane Boudebab / Nurse Practitioner
Gayle Bowen / Community Health Worker
Deirdre Callery / Chiropodist
Kassandra Clayton / Receptionist/Secretary
Jessica Connor / Nurse
Anne Czemerynski / Physician
Amir Douglas / Community Health Worker
Donna Evans / Nurse Practitioner
Cristina Fayet / Physician
Kasia Filaber / Director, Clinical Services
Wendy Fraser / Receptionist/Secretary
Kathy Friedman** / Evening Receptionist
Imelda Frilles** / Receptionist/Secretary
Camilla George / Community Health Worker
John Gibson / Physician
Karen Haberman** / Physiotherapist
Martha Hernandez / Social Worker
Katherine Hortobagyi / Dietitian
Maryvic Irula / Receptionist/Secretary
84
group programs
offered
16,996
group program
participation
The Four Villages Community Health Centre
Our Team 2014 - 2015
9
Salma Jaffer / Community Health Worker
Kavipreya Kanthavel / Chiropodist
Caroline Klemens / Dietitian
Marguerite Kopaniak / Physician
Kristine Laing** / Dietitian
Krystyna Lewicki / Dietitian
Ruth MacLeod** / Nurse
Leah Marquez / Nurse
Kathryn Marsh / Nurse Practitioner
Franca McKenzie** / Chiropodist
Junko Mifune / Community Health Worker
Marlies Nanninga / Physiotherapist
Barry Neville / Nurse
Michelle Nicholls / Social Worker
Sulana Perelman** / Dietitian
Elzbieta Rozkowska / Therapist
Selochni Seepersaud / Medical Secretary
Sally Sharpe / Physician
Jennifer Shin / Occupational Therapist
Kiara Smith / Physician
Farah Tabassum / Physician
Eliana Ventura / Clinical Assistant
Monica Wright / Advanced
Foot Care Nurse Specialist
Contract and Relief Staff
Ayesha Ashrafi ** / Program Support Worker
Mana Bayanzadeh** / Dietitian
Jody Bent / Program Support Worker
Deborah Brodey / Casual Reception Relief
Leesa Dean** / Casual Reception Relief
Jennifer Du** / Casual Reception Relief
Turkessa Ellis** / Program Support Worker
Eufemia Fantetti** / Casual Reception Relief
Linda Frater / Medical Secretary Assistant
Julia Fursova / Guys Can Cook Project Coordinator
Carly Goodman / Occupational Therapist
Catherine Hayhoe / Nurse
Renee Henderson** / Program Support Worker
Kristyn Jewell** / Physician
Lyudmila Kukhta / Casual Reception Relief
Michelle Lam** / Physician
Debra Levy / Foot Care Nurse
Sumaiya Matin** / Intake/Trainer
Olga Miasnikova / Clinical Assistant
214
Kathryn Miller / Nurse
Saida Mohamed / Clinical Helper
Nassim Mostafaee / Program Support Worker
Jen Quinlan** / Director, Programs
and Community Initiatives
Shirlene Rhone / Program Support Worker
Isiah Robin / Bookkeeper
Catarina Rodrigues / Intake/Client
Support Worker
Kathryn Rutherford / Foot Care Nurse
Meagan Shaughnessy** / Office Manager Administration, Human Resources and Records
Andrea Thompson / Casual Reception Relief
Sherry Zhang** / Dietitian
BOARD OF DIRECTORS
2014-2015
Professional Support Team
Fedaa Boqaileh / Dietitian, West Toronto
Diabetes Education Program
Dr. Tara Burra / Psychiatrist, St. Joseph’s
Health Centre
Morena Carranza / Housing Help Worker,
West Toronto Community Legal Services
John Foster / Foster’s Shoes and Pedorthics
Denise Galbraith** / Nurse, West Toronto
Diabetes Education Program
Iris Humphray / Housing Help Worker,
West Toronto Community Legal Services
Dr. Imraan Jeeva, Psychiatrist, Centre for
Addiction and Mental Health
Martine Lagasse / Nurse, West Toronto
Diabetes Education Program
Dr. Rod MacLeod / Child Psychiatrist
Dr. Colman Nefsky / Psychiatrist, St. Joseph’s
Health Centre
Vinay Raja / Auditor, Clark Henning LLP
Susan Yang / Dietitian, West Toronto
Diabetes Education Program
Lorri Zagar / Quality Improvement Coach,
Association of Ontario Health Centres,
Access and Efficiency Initiative
Legal Support Team
Karin Baqi / Lawyer, South Asian
Legal Clinic of Ontario
children screened
through the Healthy
Child Screening Program
From left to right:
Mark Nakamura (Secretary)
Ewa Deszynski (Vice-President)
Stephen Rotstein (President)
Martha Lowrie
Irene Brenner
Lisa Dess
Andrea Telfer
Marilyn White-Campbell
Ada Tsang
Karine Baser
Simon Hagens (Treasurer)
Tariq Asmi, CEO (ex-officio)
Rob Crawford (not pictured)
Nadine Blum / Lawyer, Sack Goldblatt Mitchell LLP
James Gildiner / Private Lawyer
Shabana Khan / Private Lawyer
Macdonald Scott / Immigration
Consultant, Carranza LLP
Kishore Subramanian / Private Lawyer
Patricia Wells / Private Lawyer
** Left during the year
43
locations where
programs and services
were offered
Annual Report 2014 - 2015
Our Volunteers 2014 - 2015
Thank you to all of our volunteers.
Our Results
Our Results
Our Results
Our Results
10
97 volunteers
(4,978 hours)
50 – 149 hours
Leticia Garcia
& (5 yr +)
&&(10 yr +)
&&& (15 yr +)
Barbara Johnson
Samaya Faiola
Deanna McNeil&
Lavina Bailey Debique&
300+ hours
Nimo Ahmed Mohamed
Eleonore Sommer
Maryanna Skotni
Javel Campbell
Cindy Lapage
Kajmere Johnson
Sheila Munk
150 – 299 hours
Imre Szelenyi
Maria Butt&
Anne Hong&
Saida Mohamed&
&&
Catherine Girard
Tamica Ferron
Solmeltha Gabriel
Kelly Noussis
Melissa Harpaul
Whitney Ingraham
Ron Pilecki&
&&
Okomi Joseph
Wilma Lynn Torres&
Michael Joseph
Barbara Wall&
&
Du-Yi Leu
Tionne Walker
Shiukumarie Persaud&
10-49 hours
Wilhelm Guerrero
Chasity Trevena
Barbara Figueroa
Katherine Weber&
Claire Levick
Jennifer Wilkson
Nasrudin Mumin
Vivian Joseph
Selena Liu
Betty Samson
Catie Kim
Claudia Otero Martinez
Yonna Worku
Rehona Zamani
Desiree Morris
Jennifer Hughson&
&
Evelyn Butler
Diana Morrish
Yahiriama Dias
Margaret Denese Judson&
Omar Singateh
Mae Couzens Duffy&
Janet Cawley
Geoffrey Taiwah
Asha Madhok
Alice Dookie&
Eyob Tsegay
Leslie Patterson
William Hall
Hermon Tsegay
Margaret Hawthorn
Thakchoe
Nadia Woldegiorgis
Meana Ali
Susan Fernando
Susan Amibor
Desmond Brathwaite
Larissa Ngwe
Merton Baird&
Tatyana Buntin
Danuta Walewska
Denry Simester
Aidan Fraser
Lisa Bletcher
Ilhan Haji-Dirie
Shawnee Gillis
Eva Brummer&
Laura Johnson
Mikaela Hendrickson
Eugene Sziraky&
Emily Paredes
Martin Moraleja
Katarina Liptak&
&
Linda Bowen&
Fan-Hsia Mang
Joyce Sly&
Tenzin Dolker
Tyrah Turner
Solange Alexander
Helena Wegrzyn&
&
Maria DiMaulo
Diana Chang
Marvin Hernandez
Keya Gaglani
Ahmed Kalifa
Vijay Madhok
158
clients seen
through the
Diabetic Foot
Care Program
84 21
clients seen
through the
Legal Clinic
students
placed at
Four Villages
The Four Villages Community Health Centre
Our Partners 2014 - 2015
Thank you to all of our partners for your continued support
to ensure seamless service and program delivery to our clients.
11
100 High Park Residents
4CATS (Four Villages and
Committed Action Team for Seniors)
Annette Public School
Canadian Association of Wound Care
Canadian Diabetes Association
Canadian Mental Health Association
Carleton Village Junior and
Senior Sports and Wellness Academy
Carranza LLP
Casthoory Viswanathan, Optometrist
Centre for Addiction and Mental Health
CHC Food Security Network
Child Development Institute
City of Toronto,
Employment and Social Services
Claire Levick, Yoga Instructor
College Montrose Children’s Place
Community Action Resource Centre
Community Living Toronto,
Community Junction
Copernicus Lodge
Creating Together Family Resource Centre
Daily Bread Food Bank
Davenport Ontario Early Years Centre
Davenport Perth Neighbourhood
and Community Health Centre
Etobicoke Services for Seniors
FoodShare Toronto
Foster’s Shoes and Pedorthics
FreshCo – Dundas and Runnymede
General Mercer Public School
George Brown College
Gooch Residents
Health Links (West Toronto,
Central West Toronto, South Toronto)
Hear For You
HearSafe
High Park Alternative School
Humberside Collegiate Institute
James Culnan Catholic School
Junction Commons Project
Junction Farmers Market
Kelly Ptashnik, Chef
Lambton Park Community School
LAMP Community Health Centre
LensCrafters
Laurentian University
Macaulay Child Development Centre
McGill University
McMaster University
The Michener Institute
Mohawk College
More Than Child’s Play
Family Resource Centre
Nordixx Canada
Norris Lam, Optometrist
Ontario Trillium Foundation
Parkdale Community Health Centre
Parkdale Intercultural Association
Parkdale Parenting and
Family Literacy Centre
Parkdale Junior and
Senior Public School
Parkdale-High Park
Ontario Early Years Centre
Pauline Public School
Perth Avenue Public School
Planned Parenthood Toronto
Polycultural Immigrant
and Community Services
Pro Bono Law Ontario
Queen Victoria Parenting
and Family Literacy Centre
Queen Victoria Partners
for Early Learning Project
Queen Victoria Public School
Ready for School Connects
Reconnect Mental Health Services
Regeneration Community Services
Rights of Non-Status Women Network
Romero House
Runnymede Collegiate Institute
Ryerson University
Sack Goldblatt Mitchell LLP
Sacred Mountain Yoga
Salvation Army, Evangeline Residence
Shoppers Drug Mart
South Asian Legal Clinic of Ontario
St. James Catholic School
St. Joseph’s Health Centre
Swansea Public School
Swansea Town Hall
Syme 55+ Centre
TIFF Special Delivery
Toronto Central Community
Care Access Centre
Toronto Central
Self-Management Program
Toronto College of
Dental Hygiene and Auxiliaries
Toronto Community Housing Corporation
Toronto District School Board
Toronto Oral Health Coalition
Toronto Public Health
University Health Network
University of Toronto
Vilnius Manor
Warren Park Junior Public School
West End Urban Health Alliance
West Neighbourhood House
West Toronto Community Legal Services
West Toronto Diabetes
Education Program
West Toronto Support Services
Woman Abuse Council of Toronto
Workers’ Action Centre
Working Women Community Centre
YMCA of Greater Toronto
Yoga with Diana
Yoga Therapy Toronto
York University
Youth Employment Services
46 97% 84%
clients seen
through
the Mobile
Dental Clinic
of clients
surveyed would
refer family
or friends to
Four Villages
of clients surveyed
rated the care
and services they
received as very
good or excellent