SUMMER 2012
PUBLIC INFORMATION SURVEY RESULTS
You spoke, we listened!
In August, the NorthGate Constructors Public Information team sent out a survey to more than 7,500 DFW Connector
commuters and stakeholders asking for input and feedback on project communications. NorthGate was ranked at an
8.1 on a scale of 1 to 10 on communication, and we heard great feedback and suggestions from all those who took
the survey.
Thanks to your responses, and in order to improve project communications through
the next year, NorthGate has implemented the following improvements:
Southbound
SH 121 bridge to
westbound
SH 114 traffic
switch:
Bass Pro Drive
International Parkway
(to DFW Airport)
1. Visuals. We have added more visuals to all aspects of our outreach. This
DFW Airport/
SH 114
includes detour maps for more full highway closures, visuals for all major traffic Eastbound
Access
switches (pictured top-right), more pictures of project operations, and adding
From westbound
IH-635:
DFW Airport traffic will need
the project schematic to our website and social media outlets.
to be in the right lane to
access southbound
2. Accuracy. NorthGate is committed to being as accurate as possible in all
International Parkway directly
into DFW Airport/eastbound
outreach tools. The Public Information team will try to be more specific with
SH 114 (red).
From southbound
all full highway closure detours and traffic switches, including how to exit and
SH 121:
DFW Airport traffic will need
to be in the right lane to
re-enter the highway, as well as the associated pieces of work with the traffic
access southbound
International Parkway directly
switches (pictured bottom-right). We will also send updates on full weekend
into DFW Airport/eastbound
SH 114 (purple).
closures and traffic switches through e-alerts, text messages and social media
**Please note: Southbound SH 121 and International Parkway traffic
(to DFW Airport) will now be separated after this traffic switch.
as they are available.
3. Timeliness. The Public Information team has committed to sending out all lane closure e-alerts between 3 and
4 p.m. Monday through Friday, time permitting. We will also work with our crews to ensure timely information on
all accidents within our project limits. Finally, NorthGate plans to provide more advance notice on all detours and
traffic switches, including visuals for the associated pieces of work.
4. Mobile App. Out of all survey respondents, an average of 69
percent had not downloaded or did not know about the DFW
Connector mobile app for Android and iPhone markets. NorthGate
is currently in the process of making major improvements to the
app, including a re-organization of the home page, additional links
and the ability to view all detour maps. Look for the newest version
of the mobile app in the coming months!
We hope these four main focuses will help all DFW Connector commuters
and stakeholders better understand the project and feel more confident driving through the area. Be on the look-out for
all of these improvements to our outreach tools, and please contact the Public Information team if you have any questions about the survey.
Click: www.DFWConnector.com
E-mail: info@DFWConnector.com
Call toll-free: 877-411-4212
Mobile App: Android and iPhone markets
DFW