Tracker Service Survey Excellence scale Satisfaction scale Agree scale Poor Very Dissatisfied Strongly Disagree Fair Dissatisfied Disagree Neutral Neutral Neutral Good Satisfied Agree Excellent Very Satisfied Strongly Agree Thank you for taking the time to give us your feedback. Please give us your impressions of the service you recently had performed by our Bass Pro Shops Tracker Service Center. Your feedback will help us identify opportunities to improve the service we provide to you and all our customers. Click here to see our privacy policy. When you have completed the survey, you will have an opportunity to enter our monthly drawing for a $100 Bass Pro Shops gift card. Click here for the sweepstakes drawing details and rules. English Version 1 - Code V1 in DB CDR note We will start this survey with a six store pilot. In the pilot, there will be two versions of this survey. These three locations get version 1: Clarksville, Springfield, Grapevine These three locations get version 2: Bossier City, Broken Arrow, Altoona We will select a single version of this survey and rollout to the full organization CDR note Customers will enter open form pass codes that Tracker will provide. The only requirement is that the pass codes begin with one of 74 "LOC" abbreviations for each store. This is the store filter variable. We will assign location in the reporting system by those first three digits of the pass code. The remainder of the pass code can be any alpha numeric series 1 Pick list Comment 2 Pick list For our records, please confirm your name. Same Your first name Your last name On a scale of 1 (low) to 10 (high), please answer the following question. Would you recommend our service center to a friend or associate? Same Would Not Recommend Strongly Recommend 1 2 3 4 5 6 7 8 9 10 3 Pick list Pilot: Clarksville Springfield Grapevine Why did you give the score in the previous question? Purpose for "would recommend" score Comment English Version 2 - Code V2 in DB 1 Pick list Please confirm your name. Same Comment 2 Pick list Agree scale 3 Pick list Pilot: Bossier City Broken Arrow Altoona Your first name Your last name Tell us your agreement with the following aspects of your service experience. Same The service staff was helpful and courteous. Was your work performed as requested and on time? Was the work that was completed explained to your satisfaction? On a scale of 1 (low) to 10 (high), how would you rate your overall service experience at our dealership? Rating overall experience at the dealership Completely Unsatisfied 1 2 3 4 5 6 7 8 9 10 Completely Satisfied Tracker Service Survey 4 Pick list How can Tracker Marine provide a more excellent boat service experience? Recommendations for a more excellent boat service experience Comment Thank You CDR note Revise page CDR note Both versions receive this "Thank you" page. You have completed the survey. Thank you. The format for this page should be duplicated from the BPS store incentive page. Our goal is to have our customers completely satisfied with the service experience at our Service Center. We thank you for taking the time to let us know how we are doing! q99_01 Radio buttons q99_02 Arial 16 pt. un-bold q99_98 Would you like to be contacted by a Service Center associate? Yes, I want to be contacted No, I don’t want to be contacted Would you like to receive periodic information and offers from Bass Pro Shops and Tracker Marine? Yes No Each month Bass Pro Shops will be conducting a prize drawing for a US $100 gift certificate for those who have completed this survey. Only the names of the individuals who elect to participate in this monthly drawing will be included. Please click here to view the official rules for the Survey Sweepstakes. (hyperlink last sentence to http://www.cleardata-research.com/clients/tracker/store_rules_6_15_11.html) I would like to enter the monthly drawing. Yes No (no need to provide the information below, click "Next"). If you selected "yes" in any question above or would like to enter the monthly drawing, complete the form below. Name the same in db Name the same in db (Address form) First Name Last Name Address 1 Address 2 City, State (for US) or Province (for Canada), Zip (for US) or Also Postal ensure Code that (for theCanada) compliance is set for Zip vs Postal Code Email address Thank you for your participation. This survey has been conducted in partnership with ClearData Research. (hyperlink "ClearData Research") Please visit the Tracker Marine Web site. (hyperlink "Tracker Marine") End.