Dell Premier
Shopping and Ordering Guide
Dell Premier is your own, secure, personalised purchasing and support website enabling an easy,
efficient and economical buying process. Review this Dell Premier Shopping and Ordering Guide
to see how you can make the most of this customized procurement tool. If you need any
assistance while using your Premier Page, click on the “Help” link located at the top left of the
Premier Page to access the Premier Online Help Menu.
Logging into your Premier Page
1.
When you were initially invited to access Premier, you were
provided with a temporary personal password. This password
gives you access to your customized Premier store.
2.
Have a “Welcome to Premier.Dell.com” e-mail?
Go to http://premier.dell.com or local equivalent.
After clicking on the URL, under SIGN IN TO PREMIER click
“Sign In”.
Enter your e-mail address and temporary personal password.
Click “Sign In” to gain access.
Returning Premier Customers
Go to http://premier.dell.com or local equivalent.
Click on “Sign In”.
Enter your e-mail address and your personal password.
If you do not remember your personal password, click on
the “Forgot Password” link, enter your e-mail address, and
click “Continue”. We will e-mail you a link to a page where
you can easily create a new password.
3.
4.
Managing your personal profile
To manage your personal password and personal profile:
5.
6.
Click on the “My Premier” category located on top of your
Premier Page.
Select “Account Options”.
Select the “Edit Personal Information” link to edit your name
and e-mail address.
Select the “Change Password” link to change your password.
Select the “View/Delete Accounts” link to delete any
accounts associated with your Dell Personal Profile.
9.
7.
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Three ways to shop
Standard Configurations
Premier allows your organization to set standard system
configurations and user-selectable configuration options such as
upgrades and downgrades for each system. These configurations
may be grouped according to category labels you specify with
your Dell Account Team to guide users to the systems designed
for their job function.
1.
To access your Standard Configurations, click on the category
named “Shop” and click on the “Standard Configurations” link
within the secondary navigation below.
Systems Catalog
Your Systems Catalog gives you access to the complete line of
Dell branded products. Your Systems Catalog can also be
customized to display only the products relevant to your
organization. You may configure the available options for any
product according to your needs.
2.
To access your Systems Catalog, click on the category named
“Shop” and click on the “Systems” link within the secondary
navigation below.
Software & Peripherals
An extensive selection of software and peripheral products from
a variety of manufacturers are available within your Premier Page.
3.
Enter your item within the search box to narrow your selection or
click on the category picture to view a wide range of similar
products within that particular category.
To access your Software & Peripherals catalog, click on the
category named “Shop” and click on the “Software &
Peripherals” link within the secondary navigation.
Add to Cart
As you shop for Standard Configurations, Systems, or
Software & Peripheral items, simply click on “Add to Cart” for
each item you would like to purchase or save as an E-Quote.
4.
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Configuring a System
Configuration page options
When configuring a product, the configuration page
displays a system with any user-selectable options that are
available for your organization. To expand or collapse the
view of the upgrades or downgrades, click on the arrow
located top right of each configuration options box.
The price for a configuration will automatically update
each time you change an option, so the total system price
displayed always includes your current selections.
You may also turn on the Preliminary Ship Date feature.
When activated by your Dell Account Team, you can view
the estimated time it takes to process your order and
custom build your computer system, based on the
components selected.
Saving your configuration
When you are finished configuring a system you can
select “Review Summary” or “Add to Cart.”
Selecting “Review Summary” allows you to view the
configuration options currently selected. You will have
the ability to “edit” each option or add to cart.
Selecting “Add to Cart” allows you to continue shopping,
save the configuration as an E-Quote, or update the
quantity as needed and proceed to checkout.
Click the “Print Summary” link to quickly review the
configuration options currently selected, or to format the
information for printing. This displays a summary of the
specified configuration with associated SKUs, descriptions,
and updated price:
2.
3 & 4.
6.
1.
5.
7.
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Working with E-Quotes
Saving an E-Quote
E-Quotes allow users to prepare an order and save it for later
purchase, or for review by an authorized buyer.
Once you have added all desired products to your cart, view
the cart and click on “Save as E-Quote”.
1.
Finalize the E-Quote by completing all required fields (marked
with an *asterisk).
To send the E-Quote to your purchasing agent and/or any
other recipients via e-mail, complete the appropriate fields.
Retrieving an E-Quote
An E-Quote can be retrieved by the individual user who saved it
or by an authorized E-Quote shopper or buyer.
To retrieve an E-Quote, click on the “E-Quotes” link located
on the top left of your screen or select the E-Quotes link from
within the “Shop” category.
2.
Some user roles provide the ability to access another user’s EQuote information using the same “E-Quotes” link.
E-Quote lists can be sorted and displayed by multiple fields
(E-Quote number, Name, Saved On, Expired On, Buyer, Saved
By, and Price).
3.
To view details or delete an E-Quote, locate and click on the
E-Quote number desired and select the “View Details” or
“Delete” option from within the drop-down menu.
Editing an E-Quote
To edit a saved E-Quote:
4 & 5.
From within the E-Quote list, click on the E-Quote number
and select “View Details”.
To make changes to the quantity, enter the new quantity
number and click “Update Total”.
6.
8.
7.
To make changes to the product, click on “Adjust System” to
open the configuration page, select your new options, and
click “Return to E-Quotes”.
Click “Save as new E-Quote” to save your changes. The
updated configuration will be saved as a new E-Quote
referencing a new E-Quote number. The original E-Quote will
not be changed and will remain in your E-Quote list until it
expires or you choose to delete it.
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1.
Placing an order
Once you have added all products to your cart, or retrieved an EQuote, click on “Checkout” and complete the three-step
checkout process:
Shipping:
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
Enter primary contact information (required fields marked
with an *asterisk).
Enter your Ship-To information (enter a ship-to address or
select from a list of addresses provided. If the address is
not listed, select the “Ship-To a Different Address“ link to
see a complete list of all available addresses for your
store).
Select Shipping & Handling Method, Payment Method, Tax
Exempt Status, and Trade Compliance.
2.
Payment :


Enter your Purchase Order, Card Information, or Lease
information.
Enter your Billing Information (enter a bill-to address or
select from a list of addresses provided. If the address is
not listed, select from a list of billing addresses provided).
Verify & submit order :

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3.
Review your order details and edit if necessary.
Click “Submit Order” to complete the online order
process. An Order Confirmation screen will appear and
reference your Dell Purchase ID Number (DPID) for
tracking.
Prior to placing your online order, from within the
“View/Print as Purchase Order” feature you can print a
copy of the Order Summary or Order Details.
Order status
Confirmation e-mails
4.
After you submit your order, you will receive three separate emails from Dell per online order:
 An order acknowledgement e-mail notifying you that your
order has been received by Dell.
 A subsequent order confirmation e-mail that includes your
order information, such as Dell order number, DPID
number, and projected ship date.
 A ship notification e-mail with detailed shipping
information that lets you know when your order has
shipped.
Order status link:
5.
Use the “Order Status” link to quickly check the status of one
or more open orders.
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User Access Management
Through Dell Premier you can allocate Access Groups and Roles. This enables you to manage what a user can see and do in
Premier, depending on job roles and responsibilities. Access Groups and Roles can be created by your Dell Account Manager.
View all e-quotes for Premier Page
Purchase from Premier Page
Add/Edit/Remove Users in Access Group
Site e-quote
Shopper
User Administrator
Buyer
Shopper
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Add/Edit/Remove Users for Premier Page
Create and Manage Access Groups
Site Administrator
View all e-quotes for Access Group
Premier Site Level
Site e-quote Buyer
View own e-quotes
Shopper No Price
Capabilities
e-quote Buyer
Access Group
Level
Individual Level
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Premier Helpdesk Information
Call or e-mail the Online Business Support Team. Premier experts are available to assist for any technical inquiry related to
Premier and existing B2B integration. We provide telephone, chat & email support (Mon–Fri, 7:30am - 5:30pm US CST):
Toll Free Number : 1-877-542-3355
Email:
US & Canada: Premier@dell.com
Latin America: Premier_LA@dell.com
Brazil: Premier_BR@dell.com
PremierConnect B2B: Global_B2B_Support@dell.com
US & Canada Chat
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Realize the benefits of Dell
Premier
Increased order accuracy
Dell has a reduction in our Missing, Wrong, and Damaged metric for
orders placed electronically as opposed to manually processed. This can
reduce the number of mistakes and the need for returns once you receive
your orders.
Fast order delivery
Because your Premier order does not need to be manually processed by a
Dell order processing representative, it flows directly into the system and
begins production minutes after you place it online.
Automated e-mail order confirmations
Customers placing orders electronically receive three e-mail notifications
per each order. The first e-mail (Order Acknowledgement) confirms the
order has been placed online. The second e-mail (Order Confirmation)
confirms the order is in the Dell Order Management System and assigns
an order number and a projected ship date. The third e-mail (Ship
Notification) offers detailed shipping information. The user can also sign
up additional e-mail addresses to receive the same order confirmations.
Assistance is only a
call away
Have questions about customizing your
Premier Page?
Call your Inside Sales Team to discuss
customizing your Premier Page portal.
Your Dell Account Team is referenced
within the “Premier” tab or “My Premier”
tab under the link named “Contact Us”.
Free and easily deployable
Need technical assistance?
Premier does not require you to purchase and deploy a costly
E-Procurement application and allows you to begin placing electronic
orders virtually immediately.
Call or e-mail the Online Business
Support Team. Premier experts are
available to assist for any technical
inquiry related to Premier and B2B
integration. Call us at (877) 542-3355
or e-mail us at Premier@Dell.com.
Business Hours:
7:30 AM to 5:30 PM (US CST) | Monday
through Friday.
Helps to implement corporate IT standards and
real-time pricing
With real-time updates to Premier, you can be assured you are viewing
and ordering the most recent configurations and pricing.
Assist your Dell resource to do more than quote
generation & order entry
Enabling the customer to be more self-sufficient allows their Inside Sales
Team to handle larger and more strategic tasks than merely quoting and
facilitating order entry.
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