Frequently Asked Questions Supplier Invoice Finance Scheme (SIFS) for Argos ? Who is providing these facilities? Argos has joined forces with HSBC Invoice ? W hat are the charges for this programme and how do they apply? Finance (UK) Ltd to provide this innovative The charges for this programme are as follows: solution called a Supplier Invoice Finance Scheme. Discounting Charge HSBC Invoice Finance (UK) Ltd has been This is calculated as a margin over Base Rate/ providing funding solutions to businesses similar LIBOR. This takes the annual discounting charge to your own for over 45 years and currently has in and applies this rate to the funding requested excess of 6000 clients. adjusted for the period of time to maturity (when HSBC Invoice Finance (UK) Ltd has been globally Argos has promised to pay). voted ‘Best Factor’ again for the year 2011. Our When withdrawing funds by using BACS clients are surveyed monthly by an independent payments, the discounting charge commences company and we consistently achieve over 90% – For customers with an HSBC bank satisfaction with the service we provide. ? Do I need to sign any agreements? Yes, you need to sign an ‘Agreement for the Purchase of Debts’ with HSBC. This allows you to sell us the receivable you have issued to Argos, and we can then provide funding to you against them. ? How do I communicate with HSBC? Supplier Invoice Finance is delivered via an online solution we call Internet Invoice Finance, which holds a wealth of information on our services and your facility with us. You can use it to view and withdraw available funding, monitor receipt of payments, and contact us via a secure messaging system. Naturally, there are also other channels of communication with our team such as telephone and email. Commercial Banking account, when the payment is credited to your bank account – For non-HSBC customers, when the payment is generated. Money Transmission Charge ? Our standard and free payment method in the UK is by BACS. However, if you require same day UK value by telegraphic transfer the charge is £7.50 for customers with an HSBC bank account (payment taken via Internet Invoice Finance) and £25 for How quickly can I receive funding/ early payment from HSBC against approved receivables? You can request a payment immediately on Internet Invoice Finance and this can be with you on the same day if required. This will incur a same day payment cost otherwise the payment non-HSBC customers. can be requested via a free BACS transfer, which ? H ow do you get my receivables/invoices? ? After you have sent your goods to Argos and they are approved as a receivable for will be with you in 3 days’ time. How much of the receivable values can I draw? We have the ability to provide funding up to payment, Argos sends them electronically 100% of the VAT inclusive receivable value. to us. In practice, based on the factors such as ongoing We then process these to make funding available returns and/or debit note levels with Argos to you. we will provide funding between 70% and ? H ow do I know if my receivables have been approved? If we provide funding at less than 100%, the The approved receivables are displayed on Internet Invoice Finance. You can then draw funding against these. 100% dependant on individual circumstances. remainder will be transferred to you at maturity date, when Argos pays. FrequentlyAskedQuestions ? DoIhavetodrawallmyfunding? ? Whowillpayme? No, you can choose how much funding you take As HSBC have purchased the debt from you, from the date we make funding available on Argos will pay us whether or not there Internet Invoice Finance. is funding taken against the receivables. ? C anIdrawfundingatanytime ofday? We will then transfer either all or the remainder You can request funding at any time of day, of funds you are due, dependent on how much advance funding you have taken. however there is a cut-off for UK payments ? HowwillIbepaid? to HSBC bank accounts of 9pm (3.30pm to a We will transmit payments by BACS to your non-HSBC bank account). If the request comes nominated bank account. after the cut-off then the payment will simply be ? H owmightthisschemeaffectmy existingfundingarrangements? processed the next day. ? W henwillIbepaidifIhavenot beenfundedwith100%ofthe receivablevalue? Existing lenders could fall into a number of categories, but importantly they may have a legal charge over the debts owed to you by As part of this scheme Home Retail Group has Argos via instruments such as a 'debenture', promised to pay us on the due date displayed on fixed charge’ or ‘assignment’. We may Internet Invoice Finance. require a waiver or other type of document ? D oesArgoshave to pay on the day they have promised; the maturitydate? to allow us to purchase the debts, and this will be discussed when we set up the facility. Yes, Argos does have to pay on the date ? W hodoIcontacttotalkabout SupplierInvoiceFinanceSchemes? they have promised. If payment is not Please contact our dedicated team either by phone received, the discounting charge we levy will on 01903 825061 or by fax on 01903 825607 or continue until the account is settled. email at Supplierinvoicefinancescheme@hsbc.com For more information contact the Supplier Invoice Finance Team on 0800 917 2966, fax 01903 825607 or email at Supplierinvoicefinancescheme@hsbc.com hsbc.co.uk Issued by HSBC Bank plc HSBC Invoice Finance (UK) Limited Farncombe Road Worthing West Sussex BN11 2BW Designed and produced by Purewhite Creative Limited, London HSBC Bank plc 2009. All Rights Reserved. AC21445.