GLENDALE ADVENTIST MEDICAL CENTER
VOLUNTEER RESOURCES DEPARTMENT
ORIENTATION POST QUIZ – PART 1
NAME: ________________________________________________________DATE: ________________________
Please Check The Box That Indicates How You Completed Orientation:

I have attended a three-hour Volunteer Orientation at GAMC

I have completed the E-mail version of the Volunteer Orientation

I have completed the independent study Volunteer Orientation.
CIRCLE THE CORRECT ANSWER, OR FILL IN THE BLANKS.
PART I: ABOUT VOLUNTEERING AT GAMC
1.Volunteers work under the direction of paid staff, and do not earn a salary from the hospital.
a)True
b) False
2.All volunteers are required to post their hours regularly either by signing in and out daily, or by faxing their hours if
their work location is off-site.
a)True
b) False
3.Volunteers can come to the hospital to volunteer on any day they want, even if they are not scheduled.
a)True
b) False
4.Volunteers are not required to follow hospital policies and procedures because they are not paid employees.
a)True
b) False
5.Volunteers may only perform tasks that they have been specifically authorized to perform.
a)True
b) False
6.It’s okay for volunteers to accept “tips” (money) from grateful patients or their families.
a)True
b) False
7.Volunteers are required to be screened for tuberculosis, measles, rubella, and sometimes chickenpox.
a)True
b) False
8.The volunteer ID badge and uniform is to be worn at all times while on the GAMC campus, and returned to the
volunteer office upon termination of volunteer service.
a)True
b) False
PART II: SAFETY IN THE WORKPLACE
1.Body Mechanics is the term we use when referring to what?
a)An auto body mechanic’s manual.
b)When referring to an appropriate way to protect us from injury.
c)A group of men who perform mechanical work.
2.Sexual harassment includes:
a)unwanted sexual advances, offering benefits in exchange for sexual favors.
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b)visual, verbal, or physical conduct of a sexual nature.
c)all of the above.
3.The most important way to prevent the spread of infection is:
a)do not admit any patients into the hospital that look like they may have a disease.
b)wear a mask all day.
c)wash your hands.
4.A nosocomial infection is:
a)the reason some patients are admitted to the hospital.
b)a serious case of the flu.
c)an infection patients can acquire while in the hospital.
5.Disease causing germs that can be of major concern in hospital environment include:
a)blood borne pathogens.
b)droplet pathogens.
c)contact pathogens.
d)airborne pathogens.
e)all of the above.
6.What are PPE’s?
a)People Protecting (the) Environment
b)Personal Protective Equipment
c)Physicians Promoting Education
7.When should you use PPE’s ?
a)When it’s likely that your hands will be in contact with wet body substances.
b)When it’s likely that your clothing may be soiled with wet body substances.
c)When there’s a chance that body substances could be splashed or inhaled in to the mouth, nose, or eyes.
d)All of the above.
PART III: PATIENT SAFETY, PERSONAL SAFETY & GENERAL SAFETY
1.It is the responsibility of every volunteer of GAMC to immediately report any safety hazards to their supervisor.
a)True
b) False
2.If a patient asks you give them something to eat or drink you should you should check with their nurse first.
a)True
b) False
3.Volunteers are allowed to transport patients by bed/gurney only if they are assisting an authorized employee.
a)True
b) False
4.It’s okay to sit on the patient’s bed if there are no extra chairs in the room.
a)True
b) False
5.It’s important that the brakes be set before anyone sits down in a wheelchair.
a)True
b) False
6.Volunteers should never give any sort of medication to a patient.
a)True
b) False
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PART IV: EMERGENCY CODES AND PROCEDURES
1.In the event of a fire - remember the word RACE. RACE stands for:
a)Run, Ask the Fire Department to help, Call families to come and get their patients, Escape (leave the patients
and save yourself)
b)R - rescue, A - alarm, C - contain, E – extinguish/evacuate.
c)You don’t have to worry about anything during a fire. It’s the Fire Department’s responsibility.
2.Fire needs which three elements to occur?
a)Paper, cardboard, and matches.
b)Fuel, oxygen, and heat.
c)Gasoline, oil, and paper
3.Briefly describe the reason for the following emergency codes:
a) Code Blue: ____________________________________________________________________________
b) Code White:___________________________________________________________________________
c) Code Red:_____________________________________________________________________________
d) Code Purple:___________________________________________________________________________
e) Code Pink:____________________________________________________________________________
f) Code Yellow:___________________________________________________________________________
g) Code Orange:__________________________________________________________________________
h) Code Silver:____________________________________________________________________________
i) Code Gray:____________________________________________________________________________
j) Code Triage External:____________________________________________________________________
k) Code Triage Internal:_____________________________________________________________________
4.What is the phone extension to call to activate a code or request security assistance? ____________________
5.During an emergency evacuation, such as a fire, or earthquake you should:
a)Run as fast as you can and use any exit to get out of the building as soon as possible.
b)Use the elevator in order to get out of the building because it’s faster than stairs.
c)Use the stairs instead of the elevator, and advise others not to use the elevators.
6.Which of the following is the correct evacuation procedure in the event of an emergency event?
a)First evacuate the ambulatory patients/guests, followed by those in a wheelchair or minimally disabled, and
then the bedridden patients, and finally the medical records.
b)First are the bedridden patients, then the wheelchair or minimally disabled, and then the ambulatory
patients/guests, and finally the medical records.
c)First should be the medical records, followed by the bedridden patients, then the ambulatory patients/guests,
and finally the wheelchair or minimally disabled.
PART V: CUSTOMER SERVICE:
1.If a visitor or patient ask you a question that you can’t answer you should:
a)Do your best to answer the question, even if you have to guess the answer.
b)Just tell them you don’t know the answer.
c)Tell them you don’t have that information, but you will find someone who can help them.
2.If a visitor asks for directions to the other side of the hospital campus, you should:
a)Show them a map, and give them the best possible directions.
b)Point them in right direction, and hope they don’t get lost.
c)Walk with them at least part of the way, if not all of the way.
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3.The best way to deal with an upset or difficult visitor is to:
a)Shout back at them in a louder voice than theirs so that they know you mean business.
b)Let them know that they have upset you, and that there isn’t anything you can to do help them.
c)Keep a calm tone of voice and let them you are going to try your best to help them.
4.In a situation with an upset visitor, which of the following phrases are more likely to be received in a positive manner?
a)I can’t help you, it’s not my job.
b)It’s not my fault, so there’s really nothing I can do.
c)Let me try to take care of that, what would work best for you?
PART VI: PATIENT PRIVACY - HIPAA
1.Protected Health Information (PHI) is anything that identifies (or could identify) a certain patient.
a)True
b) False
2.A patient’s address, medical record number, and account number can be used to identify a patient.
a) True
b) False
3.It’s okay to talk to your friends about a patient, as long as your friends are also volunteers in the hospital.
a)True b) False
4.Wrongful disclosure of health information carries fines and can involve jail time.
a)True b) False
5.Under HIPAA, patients can choose NOT to be listed in the patient directory.
a)True b) False
6.Placing patient information in a wastebasket is OK as long as it is behind a desk.
a)True b) False
7.Reporting HIPAA violations is everyone’s responsibility.
a)True b) False
Check one:
 I would like to make a reservation to attend the Part II session to complete my orientation. Please
reserve my seat for the following scheduled date: ________________________________________
 Please contact me by email at: _________________________________________ regarding an
upcoming scheduled Part II session.
Please deliver, mail, fax, or email this completed test to:
Glendale Adventist Medical Center
Attention: Liz Mirzaian, Director, Volunteer Resources Department
1509 Wilson Terrace, Glendale, CA 91206
Phone: 818-409-8057 Fax: 818-546-5687
Email: Volunteers@ah.org
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