Novell to Microsoft Conversion:
Business Case
Presented To:
Harrisburg Area Community College
3/11/2011
1215 Hamilton Lane, Suite 200
Naperville, IL 60540
www.MoranTechnology.com
Voice & Fax: 877-212-6379
Novell to Microsoft Business Case
Harrisburg Area Community College
Version History
Ver. #
Ver. Date
Author
Description
1.0
18-Feb-11
Scott Weyandt
Initial Draft
1.1
21-Feb-11
Brian Desmond
Review and edit
1.2
22-Feb-11
Scott Weyandt
Additional edits
1.3
11-Mar-11
Scott Weyandt
Final edits following HACC review
1.4
11-Mar-11
Brian Desmond
Copy edit
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Novell to Microsoft Business Case
Harrisburg Area Community College
Table of Contents
Executive Summary ..................................................................................................................... 4
Project Overview .......................................................................................................................... 8
Novell to Microsoft Migration Costs....................................................................................... 11
Current Costs .......................................................................................................................... 11
Microsoft Migration Costs .................................................................................................... 12
Hardware ............................................................................................................................ 12
Software/Licensing ........................................................................................................... 14
Deployment/Migration Costs.......................................................................................... 14
Deployment Tools .............................................................................................................. 15
Training ............................................................................................................................... 16
Cost Summary and Comparison ..................................................................................... 17
Additional Savings Opportunities ...................................................................................... 18
Novell to Microsoft Migration Plan ........................................................................................ 22
Summary ..................................................................................................................................... 27
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Harrisburg Area Community College
Executive Summary
This document details the findings and recommendations of Moran Technology
Consulting (MTC) concerning whether or not Harrisburg Area Community College
(HACC) should migrate from their current email and Network Operating System
(NOS) – Novell GroupWise and Novell Directory Services (NDS) - to Microsoft
Exchange Server 2010 and Windows Server 2008 R2 Active Directory.
Members of HACC Central IT have been considering whether to undertake this
migration for some time. Most recently, the question was raised as a result of a HACC
telephony assessment that resulted in a recommendation and commitment to replace
HACC’s current, legacy telephone infrastructure with a Cisco IP telephony (VoIP)
solution. As part of the telephony assessment, recommendations were made for HACC
to investigate migrating to Microsoft Exchange Server 2010 (email) and Active Directory
to facilitate a robust, Cisco supported IP telephony integration with email (i.e., a unified
messaging solution).
HACC contracted MTC to assess its current Novell GroupWise and NDS
environment and develop a detailed business case that evaluates whether or not to
migrate to a Microsoft email and directory platform. Over several months and with the
direct input and feedback from both HACC Central IT and campus IT resources, MTC
has developed a number of deliverables aimed at delivering an accurate assessment of
the costs and benefits of migrating to Microsoft. These deliverables include:

Cost Comparison and Business Case (HACC Business Case.xlsx)

Microsoft Active Directory Design (HACC AD Design.docx)

Microsoft Exchange 2010 Design (HACC Exchange 2010 Design.doc)

Microsoft Reference Architecture for File, Print, and additional Network
Services (HACC Windows Reference Architecture.docx)

Novell to Microsoft Migration Plan (HACC Novell to Microsoft Migration
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Novell to Microsoft Business Case
Harrisburg Area Community College
Plan.mpp)
This document presents a summary of the key findings presented in these
deliverables. The business case we present here is supported by these documents as is
our strong recommendation that HACC migrate from Novell GroupWise and NDS to
Microsoft Exchange Server 2010 and Active Directory. MTC recommends that HACC
begin to prepare for this migration immediately and initiate the migration in the current
calendar year (2011).
Our recommendation is based upon a number of key findings:

Novell GroupWise currently has only a small and shrinking market share in the
corporate email and directory market. Additionally, Novell continues to face
competition from both on-premise solutions (such as Microsoft Exchange) as
well as cloud offerings from both Microsoft (Office 365) and Google (Google
Apps). In a 2008 study, Ferris Research found that while Microsoft Exchange had
a 65% market share among organizations in the United States and IBM Lotus
Domino had a 10% share, the Novell GroupWise share was reported to be
“negligible” (see Ferris Research, Email Products: Market Shares, Versions Deployed,
Migrations, and Software Cost, January 31, 2008).
In addition, the future of Novell GroupWise remains a question without any
immediate answer. After reporting losses greater than 200 million dollars in the
4th quarter of 2009, announcing several rounds of layoffs, and losing many of its
executives, Novell announced a plan to be purchased by Attachmate Corporation
in November of 2010.
The purchase was just approved by Novell shareholders (February 18, 2011) but
depends upon approval of a planned sale of 800 patents to a consortium of
companies led by Microsoft and Oracle. The question is no longer “if” HACC
should migrate, but simply “when” HACC should migrate from Novell to
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Novell to Microsoft Business Case
Harrisburg Area Community College
Microsoft.

An investigation of the total cost of ownership (TCO) of both Novell and
Microsoft solutions shows that there are considerable financial reasons to
undertake this migration sooner rather than later and avoid further spending on
Novell licenses and infrastructure.
A migration to Microsoft will reduce HACC’s annual spending on licenses for
email and directory services by roughly $90,000 per year and result in an
annualized savings of nearly $60,000 per year (after factoring in initial
investment in hardware and services) as shown in the following table.
COST COMPARISON (Annualized)
Annualized Savings (5yr)
$139,973
$79,785
Novell
Microsoft
Savings

$60,188
In addition to the direct savings from migrating to Microsoft Exchange and
Active Directory, MTC has identified significant savings opportunities for
HACC that build upon the Microsoft licensing and infrastructure purchased for
Exchange 2010 and Active Directory equaling a total of $590,000 over five years
or $118,000 per year (annualized savings) as shown in the following table.
STEP-UP SAVINGS (5 YEAR)
Year 1
Year 2
Year 3
Year 4
Year 5
Total
Forefront Endpoint Protection
$19,471
$27,471
$27,471
$27,471
$27,471
$129,355
Forefront Online Protection for Exchange
$41,000
$41,000
$41,000
$41,000
$41,000
$205,000
$5,000
$5,000
$5,000
$5,000
$5,000
$25,000
Voicemail/Unified Messaging
$22,116
$54,000
$54,000
$54,000
$47,000
Savings
$87,587
$127,471
$127,471
$127,471
$120,471
Exchange Archiving/Compliance/eDiscovery

$231,116
$590,471
As suggested by the HACC telephony assessment, Novell’s diminished market
share leads to few choices among vendors and products that integrate with email
and directory services. The primary case in point being that IP telephony
vendors such as Cisco do not natively integrate with Novell GroupWise but
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Novell to Microsoft Business Case
Harrisburg Area Community College
instead required third-party products (often unsupported by Cisco) to integrate
with Novell.
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Novell to Microsoft Business Case
Harrisburg Area Community College
Project Overview
In the fall of 2010, MTC was contracted by HACC to perform a thorough and
impartial evaluation of its current network operating system and email environment
(Novell GroupWise and Novell Directory Services). As part of the assessment, HACC
requested that MTC identify the pros and cons of converting to a Microsoft NOS
(Windows Server Active Directory) and Exchange Server 2010 environment from the
current Novell NetWare and GroupWise products. In addition, HACC requested that
we develop a project plan that identifies the total cost of a conversion to Microsoft,
including:

Estimates for hardware and software (licensing and support);

Resource, time, and cost estimates for implementing the new solution (upgrade
or migration);

Knowledge transfer and training of HACC to operate and maintain the new
solution.
In order to perform this assessment and deliver the required deliverables MTC
performed the following key steps:

STEP 1: Project Kick-off

STEP 2: Email and Directory Requirements Gathering and Assessment
o This step included conducting a requirements survey, workshops, and
individual interviews with IT managers and technical resources from:

Central IT

Gettysburg Campus

Harrisburg Campus

Lancaster Campus

Lebanon Campus

York Campus
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Harrisburg Area Community College
o Data was gathered concerning current utilization, administration,
hardware, and licensing costs for email, directory and desktop systems.

STEP 3: Email and Directory Planning
o MTC developed the following deliverables as part of its planning and
costing exercise:

Cost Comparison and Business Case (HACC Business Case.xlsx)

Microsoft Active Directory Design (HACC AD Design.docx)

Microsoft Exchange 2010 Design (HACC Exchange 2010 Design.docx)

Microsoft Reference Architecture for File, Print, and additional
Network Services (HACC Windows Reference Architecture.docx)

Novell to Microsoft Migration Plan (HACC Novell to Microsoft
Migration Plan.mpp)
o Each deliverables was reviewed with HACC representatives for input and
feedback and then revised as necessary.
o Design documents and planning documents were developed so they
could also be used in the actual deployment and implementation of
Microsoft Exchange and Active Directory.
In addition, MTC conducted a requirements workshop for the design and
implementation of Microsoft’s identity management solution (Forefront Identity
Manager 2010, or FIM). We recommend that FIM be deployed by HACC to integrate
HACC’s key enterprise systems, such as SunGard Banner, SunGard Luminis, and
Blackboard WebCT with its email and directory infrastructure. This integration will
allow HACC to automatically provision and deprovision both employee and student
email (Exchange 2010 and Gmail, respectively) and directory accounts (Active
Directory) as well as synchronize passwords across these systems and other key HACC
applications.
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Novell to Microsoft Business Case
Harrisburg Area Community College
Interviews with both campus IT and Central IT security suggest that the ability
to automatically create and manage employee and students accounts is a critical need
and will lead to greater IT security as well as administrative efficiency.
MTC has developed a FIM 2010 design and deployment plan (including estimated
costs). However, as a FIM deployment is outside of the key focus of the Novell to
Microsoft business case these items have not been included in this document. Key
documents for this step include:

HACC FIM Design (HACC FIM Design.docx)

HACC High-level FIM Plan (HACC FIM Plan.mpp)

HACC FIM Cost Estimates (HACC FIM Costs.xlsx)
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Novell to Microsoft Business Case
Harrisburg Area Community College
Novell to Microsoft Migration Costs
Current Costs
Current HACC annual spending (annualized over 5 years) on its Novell email
and directory environment is $127,598 per year. These costs include both software
licensing ($106,973.20) and hardware ($20,625). The software licensing costs are
comprised of:

Novell licensing = $88,223.20

NotifyLink licensing = $4,000

Symantec Ghost licensing = $14,750
NotifyLink is currently required for mobile devices to synch with GroupWise
calendaring but will no longer be required with Exchange 2010. Symantec Ghost is
currently used for imaging desktops. However, HACC already owns licenses for
Microsoft’s desktop imaging and software deployment solution, Systems Center
Configuration Manager (SCCM). Furthermore, using SCCM as a migration tool will
reduce the time and effort to migrate desktops from the current Novell environment to
Microsoft Active Directory. Therefore we are recommending that HACC move from
using Symantec Ghost to Microsoft SCCM to reduce time and effort when migrating to
Microsoft Active Directory as well as reduce annual spend.
Current Novell costs also include an annualized cost for Novell GroupWise,
NDS, and Novell file server hardware. We have assumed a 4 year hardware refresh
cycle in our model. HACC is currently operating with aging Novell hardware. Most or
all of this hardware is scheduled to be refreshed in the coming year. There are currently
18 servers in the HACC Novell environment. Based on this information, we have
calculated the total cost of Novell hardware at $80,250 per refresh or an annualized cost
of $20,625.
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Novell to Microsoft Business Case
Harrisburg Area Community College
The following table shows the current annual cost for Novell as well as the
annual cost of Novell per employee (calculated as full-time equivalent [FTE]).
CURRENT COSTS
Current Novell Costs Per Year
Number Employees (FTE)
Cost -- Per Year/Employee
Cost -- Per Month/Employee
$127,598
1,402
$91.01
$7.58
Microsoft Migration Costs
The cost of migrating to Microsoft Exchange 2010 and Active Directory are
comprised of the following:

Hardware costs for:
o Exchange 2010
o Active Directory
o Windows file servers
o System Center Configuration Manager

Software/Licensing for:
o Exchange 2010
o Active Directory
o Windows file servers
o System Center Configuration Manager

Deployment/Migration Services

Deployment/Migration Tools
Hardware
In order to reduce hardware costs, MTC’s designs for Exchange 2010, Active
Directory, File Services and SCCM have taken advantage of HACC’s already existing
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Harrisburg Area Community College
virtualization infrastructure (VMWare ESX) and recommend the use of the Microsoft
virtualization platform, Hyper-V, for campus infrastructure. We have also sought to
further reduce the total cost of hardware by sharing hardware resources between
services wherever possible. For example, each campus location will use a single robust
server that will be capable of hosting several virtual servers that will include (but not be
limited to):

Active Directory Domain Controller

Windows File Server

System Center Configuration Manager
In order to minimize cost and footprint while adhering to industry best practices,
the recommended architecture at each site is a single server running Microsoft
Windows Hyper-V. Three virtual machines will be hosted on top of Hyper-V at each
campus. One virtual machine will be dedicated to the Active Directory RODC role, a
second virtual machine will be dedicated to file and print services, and a third virtual
machine will be dedicated to SCCM. The recommended host servers are sized to
accommodate approximately four additional virtual machines in the future if a campus
specific application is required or in the event of a changing business need.
The following table shows the total hardware costs for the proposed Microsoft
environment.
Hardware
Exchange Server Role
CAS/Hub (VMs at Primary, physical at DR)
Mailbox
Total
Active Directory Server
Domain Controller
HyperV Host (RODC + File/Print)
Total
Qty (Servers)
Cost
2
3
$/ Unit
$3,500
$9,000
4
4
$/ Unit
$3,500
$8,000
Cost
$14,000
$32,000
$46,000
Qty (Servers)
$7,000
$27,000
$34,000
System Center Configuration Manager
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Harrisburg Area Community College
Server
Primary Site Server
Total
Additional File Servers
Central File Servers
Total
1
$ 3,500
1
$/ Unit
$7,000
Qty (Servers)
$3,500
$3,500
Cost
$7,000
$7,000
Software/Licensing
The Microsoft solution will require minimal server licensing fees for each of the
servers (Exchange 2010, Active Directory, File Servers, and SCCM). The following table
shows the total cost of licensing.
Licenses
Server
Exchange Standard
Exchange Enterprise
System Center Config Manager
Windows Server Standard
Windows Server Enterprise
Total
Qty (Server Licenses)
2
3
1
7
8
$/ Unit
$70
$399
$57
$43
$139
Cost
$140
$1,197
$57
$301
$1,112
$1,337
Deployment/Migration Costs
The costs of migrating from Novell to Microsoft included the effort associated
with the deployment of Microsoft Exchange 2010, Active Directory and SCCM. We
have estimated the number of outside consulting hours that would typically be
required for an organization such as HACC to design, plan, deploy Exchange, Active
Directory, Windows file and print services and SCCM for Central Administration as
well as all campuses (administrative and educational computing).
Our estimates assume that the designs and plans we have provided for Exchange
2010 and Active Directory will provide a foundation for this effort. In addition,
consulting services are included to deploy migrations tools, develop migration
processes, pilot migrations and then transfer knowledge of the environment and
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Novell to Microsoft Business Case
Harrisburg Area Community College
migration processes to HACC Central IT and Campus resources. Additional planning
and technical support hours have also been included; however, it is assumed that
HACC resources will complete the migration of mailboxes, user accounts/groups, and
machines.
The following tables presents our estimates for the consulting hours and costs
required for each of the key tasks associated with a migration from Novell to Microsoft.
Deployment
Services
Design & Plan (AD & Exchange)
Design & Plan (System Center)
Deployment (AD & Exchange)
Deployment (System Center)
Migration Processes & Pilot
Knowledge Transfer
Additional Services (Tech Support/PM)
Total
Qty (Hours)
120
40
80
120
120
40
120
640
$/ Unit
$200
$200
$200
$200
$200
$200
$200
Cost
$24,000
$8,000
$16,000
$24,000
$24,000
$8,000
$24,000
$128,000
The hourly rates in the preceding table are based on industry averages and factor in the
cost of travel expenses.
Deployment Tools
As stated earlier, Microsoft System Center Configuration Manager (SCCM) will
be deployed as part of the migration (for the migration of desktops/laptops). The costs
associated with using SCCM in the migration have been included above (hardware,
software, and services). In addition to SCCM, we have proposed using the Quest
migration suite for Novell to Microsoft, which includes migration tools for GroupWise
to Exchange 2010, NDS to Active Directory, and Novell file services to Windows file
services. Quest’s tools are the industry leader in this area and will greatly reduce the
time and risk involved in this migration. Furthermore, by reducing the amount of
consulting time required for the migration, purchasing and using Quest tools will
reduce the total cost of the migration.
Quest migration tools are priced by the number of seats required for each
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Novell to Microsoft Business Case
Harrisburg Area Community College
migration tasks. Email migration tools (GroupWise to Exchange) are priced per
mailbox (estimated at $11/mailbox). We have calculated the cost using the total
number of current mailboxes. HACC can reduce this cost by cleaning up and excluding
unused or unnecessary mailboxes prior to the migration. Migration tools for directory
information (user accounts) and files services are priced per user account associated
with file services (estimated to be $8/user).
The following table shows the estimated costs of the Quest migration tools for
GroupWise, NDS, and file services.
Licenses
Quest Migration Tool (GroupWise)
Quest Migration Tool (File Servers)
Total
Qty (Mailboxes)
4,249
2,000
$/ Unit
$ 11
$
8
Cost
$46,739
$16,000
$62,739
Training
The final cost we have included as part of the migration from Novell to Microsoft
is for training. We have included budget for two types of training:

IT professional training for Active Directory and Exchange administrators.
While only Central IT resource will require deep administrative skills for
Active Directory and Exchange as they will own the majority of
administrative tasks, we have included training for Campus staff that will
need to understand basic administrative functions for guest account
creation, group management, group policy and SCCM application and OS
deployment.

We assume that end-user training will consist primarily of web-based
help, hand-outs containing abridged “cheat sheet” information for basic
email tasks, and a limited number of open sessions at each location that
will provide voluntary classroom training on basic email use.
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Harrisburg Area Community College
The following table presents our estimated costs for training.
Training
IT Pro
End User Information Worker
Total
7
1
$1,500
$10,000
$10,500
$10,000
$20,500
Cost Summary and Comparison
The following table includes all of the one-time costs associated with a migration
from Novell to Microsoft.
One Time Costs
Hardware
Services
Training
Tools
$301,739
$90,500
$128,000
$20,500
$62,739
The annual/recurring costs associated with a migration from Novell to Microsoft are as
follows:
Annual/Recurring Costs
$1,337
$1,337
Software Licenses
The total proposed Microsoft costs include an annualized cost for Microsoft
Exchange, Active Directory, SCCM and file server hardware and licensing as well as
annualized costs for Deployment Services and Deployment tools over a 5 year period.
We have assumed a 4 year hardware refresh in our model. The following table shows
the proposed annual cost for Microsoft as well as the annual cost of Microsoft per
employee (calculated as full-time equivalent [FTE]).
PROPOSED COSTS
Proposed Microsoft Cost Per Year
Number Employees (FTE)
Cost -- Per Year/Employee
Cost -- Per Month/Employee
$71,646.75
1,402
$51.10
$4.26
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Novell to Microsoft Business Case
Harrisburg Area Community College
An investigation of the total cost of ownership (TCO) of both Novell and
Microsoft solutions shows that there are considerable financial benefits to undertaking
this migration sooner rather than later to avoid further spending on Novell licenses and
infrastructure. A migration to Microsoft will reduce HACC’s annual spending on
licenses for email and directory services by roughly $90,000 per year. The initial costs of
the Microsoft deployment and migration (approximately $300,000) is offset by the
licensing costs associated with Novell (Novell, Notify, and Ghost) as well as the
elimination of hardware costs required for the Novell GroupWise and NDS refresh.
Annual savings during standard operating years (2-4) are projected to be roughly
$105,000 with a total savings of over $300,000 over 5 years as shown in the following
table.
COST COMPARISON (5 Year)
Novell
Microsoft
Savings
Year 1
Year 2
Year 3
Year 4
Year 5
Total
$189,473
$303,076
$106,973
$1,337
$106,973
$1,337
$106,973
$1,337
$189,473
$91,837
$699,866
$398,924
($113,603)
$105,636
$105,636
$105,636
$97,636
$300,942
A migration to Microsoft will result in an estimated annualized savings of nearly
$60,000 per year (after factoring in the initial investment in hardware and services) as
shown in the following table.
COST COMPARISON (Annualized)
Novell
Microsoft
Savings
Annualized Savings (5yr)
$139,973
$79,785
$60,188
Additional Savings Opportunities
In addition, to the direct savings from migrating to Microsoft Exchange and
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Harrisburg Area Community College
Active Directory, MTC has identified significant savings opportunities for HACC that
build upon the Microsoft licensing and infrastructure purchased for Exchange 2010 and
Active Directory. We recommend that HACC purchase the Microsoft Enterprise Client
Access License (eCAL). The Microsoft eCAL is priced per full time equivelant (FTE)
and is approximately $10 per FTE or $14,020 per year.
The eCAL provide client licenses for all of the following Microsoft products:

Exchange Enterprise CAL (includes Archiving and eDiscovery tools and
Unified Messaging)

SharePoint Enterprise CAL

Lync CAL (formerly Office Communication Server, includes instant
messaging, video conferencing, telephony, and web conferencing)

Forefront Security Suite (Desktop/Server anti-virus,
Exchange/SharePoint/Lync anti-virus, on-premise anti-spam, hosted
(FOPE) email anti-spam)

Forefront UAG & TMG (application publishing/Single Sign-On)

System Center Suite (includes Service Manager, Operations Manager for
client machines, Data Protection Manager for client machines)

Rights Management Services CAL
The eCAL licensing for each of these products provide HACC with opportunities
to either expand services/functionality (e.g., deploying Lync for instant messaging, etc.)
or replace current products/service and derive additional savings. The key savings
opportunities that we have identified include:

Deploying Forefront Endpoint Protection for Desktop and Server antivirus
solutions. Replaces current Symantec Antivirus. Current annual costs of
Symantec = $27,471;

Forefront Online Protection for Exchange for email antivirus and spam
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Harrisburg Area Community College
filtering. Replaces current ProofPoint solution. Current annual ProofPoint
licensing costs = $41,000;

Exchange Enterprise Archiving and eDiscovery tools. Replaces current
Messaging Architects system, which currently costs $5,000 annually plus
hardware;

Deploy Microsoft Exchange Unified Messaging instead of deploying Cisco
Unity as part of HACC’s VoIP deployment. Cost of Cisco Unity = $54,000
each year for 3 years.
The total cost of deploying each of these services is detailed in the following table
including all hardware, licensing, and services.
Summary
Forefront EndPoint Protection
Forefront Online Protection for Exchange
Exchange Archiving/Compliance/eDiscovery
Hardware
$
$
$
-
Licensing
$
$
500
$
-
Services
$
8,000
$
$
-
Voice Mail/Exchange Unified Messaging
$
$
$
7,000
884
Total
$8,000
$500
$31,884
24,000
If HACC selects to purchase the eCAL, the annualized savings derived from migrating
to Microsoft are reduced by the cost of eCAL licensing ($14,020/yr) to $46,168 as shown
in the following table.
COST COMPARISON (Annualized)
Annualized Savings (5yr)
$139,973
$93,805
Novell
Microsoft
Savings
$46,168
However, the cost savings we have identified equal a total of over $590,000 over five
years or an additional $118,000 per year (annualized savings) as shown below.
STEP-UP SAVINGS (5 YEAR)
Year 1
Year 2
Year 3
Year 4
Year 5
Forefront Endpoint Protection
$19,471
$27,471
$27,471
$27,471
$27,471
$129,355
Total
Forefront Online Protection for Exchange
$41,000
$41,000
$41,000
$41,000
$41,000
$205,000
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Harrisburg Area Community College
Exchange Archiving/Compliance/eDiscovery
$5,000
$5,000
$5,000
$5,000
$5,000
Voicemail/Unified Messaging
$22,116
$54,000
$54,000
$54,000
$47,000
Savings
$87,587
$127,471
$127,471
$127,471
$120,471
$25,000
$231,116
$590,471
Total potential savings for HACC (savings derived from both the Novell to Microsoft
migration and the additional savings opportunity presented by purchasing the eCAL
and implementing Forefront Endpoint, Forefront Online, Exchange eDiscovery and
Exchange Unified Messaging) equal $821,313 over 5 years.
TOTAL POTENTIAL SAVINGS
Savings
Year 1
($40,036)
Year 2
$219,087
Year 3
$219,087
Year 4
$219,087
Year 5
$204,087
Total
$821,313
Annualized total savings are estimated to be greater than $160,000 per year as shown
below.
TOTAL POTENTIAL SAVINGS (Annualized)
Savings
Annualized Savings (5yr)
$164,263
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Novell to Microsoft Business Case
Harrisburg Area Community College
Novell to Microsoft Migration Plan
As part of our assessment and business case development, MTC produced
detailed migration plan. The plan was utilized to estimate migration costs (e.g.,
deployment services) as well as to develop a recommended approach and timeframe for
performing the migration. The plan we propose is comprised of four (4) key steps:

Step 1 - Deployment and Migration Prep

Step 2 – Implementation

Step 3 - Novell to Microsoft Migration

Step 4 – Knowledge Transfer
We estimate that the project could be completed in 140 days (approximately 7
months) and have scheduled it to take advantage of and integrate with already planned
IT activities at each of the campuses (e.g., reimaging of lab computers during summer
and the rollout of new software for upcoming semesters). Note this time can be
reduced as it requires longer periods for preparation and clean-up than are likely
required. However, it may also take longer for HACC to implement all of these changes
due to change management requirements. Past projects that required end-users (staff
and faculty) to use new software, e.g., the deployment of Office 2007, did meet a
significant amount of resistance to change among HACC employees. This resistance led
to drawn out deployment and training schedules.
The following high-level Gantt chart shows the approximate duration of each of the
four key phases of the project:
The initial phase, Step 1 – Deployment and Migration Preparation, is scheduled
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Harrisburg Area Community College
to begin almost immediately. This phase contains two primary activities:

Design and Planning

Email and Directory Clean-up
It is recommended that HACC Central IT and each of the campuses initiate a process to
clean-up unused GroupWise email accounts, Novell Directory accounts and groups,
and Novell file shares as soon as possible. By identifying and removing all of the
unused or unnecessary directory objects and email, HACC can simplify the migration
and also reduce the cost of migration tools that are priced per mailbox or per user
account.
It is recommended that design and planning effort be led by an experienced consultant.
However, because HACC has already received designs and a plan or deploying
Exchange 2010, Active Directory, and Windows file services the duration and amount of
effort required to complete and validate designs should be limited. In addition, the
plan includes time/effort for a consultant to develop Sytem Center Configuration
Manager (SCCM) designs.
Step 2 – Implementation includes building a test environment for Active
Directory, Exchange 2010, and SCCM, building and deploying the production Active
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Novell to Microsoft Business Case
Harrisburg Area Community College
Directory, Exchange 2010, and SCCM environments, and deploying the required
migration tools and developing migration processes. It is estimated that this phase will
require approximately 29 business days or 1.5 months of elapsed time. This includes
time for hardware procurement following the validation of Active Directory, Exchange
and SCCM designs finalized in Step 1. The majority of this work will likely be
performed by an experienced consulting firm. HACC resources will likely only be
required to assist with minimal networking activities (e.g., providing IPs, cabling,
switch port configuration) and providing virtual machines, racking physical servers
and possibly loading operating systems.
Step 3 - Novell to Microsoft Migration is scheduled to last approximately 43
business days or two months. However, the duration for each location/campus varies
by size and level of effort required to perform the migration. The plan calls for the
migration to being with Central Administration. Following a successful pilot and
migration for Central Administration, the remaining campuses are scheduled to occur
concurrently.
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Novell to Microsoft Business Case
Harrisburg Area Community College
Campus migrations include individual pilots and durations for migration vary
considerably (from 3 weeks to almost 6 weeks). Our plan and cost estimates assume
that a consulting firm will deploy the migration tools, document the migration process,
perform pilot migrations to validate the process and work with Central IT as well as
each campus to transfer knowledge and the ability to perform these migrations.
While Central IT and campus IT resources will be largely responsible for the
actual migrations of mailboxes, users, groups, desktops, and file services we assume
consultants will also be available to resolve issues, answer questions, etc. We also
propose that lab and classroom desktops be migrated to Active Directory as part of the
standard imaging process that each campus conducts on a semester or annual basis.
This greatly reduces the number of machines that will need to be migrated separately
(i.e., faculty and staff machines). The following Gantt chart reflects the migration at each
campus.
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Novell to Microsoft Business Case
Harrisburg Area Community College
The final phase of the migration, Step 4 – Knowledge Transfer and
Decommission, provides for consultants to spend time with Central IT and campus IT
resources to transfer knowledge of the HACC Microsoft Exchange 2010, Active
Directory, and SCCM infrastructure and review basic administrative tools and best
practices. Knowledge Transfer will occur over a two week period. An initial week will
focus on Active Directory and Windows file services with the following week being
dedicated to Exchange 2010 and SCCM as shown in the figure below.
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Novell to Microsoft Business Case
Harrisburg Area Community College
Summary
This document summarizes the key deliverables, findings, and recommendations
of the HACC Novell to Microsoft Assessment project performed by MTC. It is our
recommendation that HACC migrate from Novell GroupWise and NDS to Microsoft
Exchange 2010 and Active Directory. MTC Recommends that HACC begin to prepare
for this migration immediately and initiate the migration in the current calendar year
(2011).
Our recommendation is based upon our findings that there are considerable
financial reasons to undertake this migration sooner rather than later and avoid further
spending on Novell licenses and infrastructure. A migration to Microsoft will reduce
HACC’s annual spending on licenses for email and directory services and result in an
annualized savings of nearly $60,000 per year (after factoring in initial investment in
hardware and services).
MTC also has identified significant savings opportunities for HACC that build
upon the Microsoft licensing and infrastructure purchased for Exchange 2010 and
Active Directory equaling a total of $590,000 over five years or $118,000 per year
(annualized savings). We estimate that to potential combined savings of migrating to
Microsoft from Novell to be approximately $160,000 per year (annualized over 5 years).
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