Single Number Reach Comparison Table
Feature
A
Monthly Price
One Virtual Number2
Find Me/Follow Me
Forward Single Number Reach number to any device
(pager, cellular, landline)3
Weekly Schedule
Sequential or Simultaneous Dialling
Caller ID4
Zero to Attendant
In Hours Greeting and Out of Hours Greetings
Fax Message Centre5
On/Off Switch for Fax Receipt
Trash Folder
Paging
Outbound Calling
Speed Dial
4-way Conferencing
Web site Interface
Message (Voicemail or Fax) to Email
Upload a Greeting
Private Code Screening/Do Not Disturb
Wake-up Call
Voice Activated Interface
Address Book
PC Screen
Caller History
Presence Aware
Call Screening with Intercept
Single Number Reach number to accept forwarded
calls from cellular or landline
Pager Connection
Overseas Calls
Package1
B
C
$43.80
3
3
3
$50.45
3
3
3
$35.80
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
3
Options available
Voicemail - $9.30/mo.
Call Director - $10.50/mo.
3 = included with package
NOTE: (1) A $75 activation fee is applicable on all new installations of Single Number Reach Packages A, B or C.
(2) Limitations: Package A and B customers can receive 3 simultaneous calls and Package C customers can receive 6
simultaneous calls. Any additional calls coming in will receive a busy signal. (3) Single Number Reach allows routing of
calls to a maximum of four devices from a preprogrammed call list of up to six devices. (4) Call blocking options exist.
The name and number may not be available in all circumstances. (5) Requires Internet access.
Feature Definitions
One Virtual Number
Provide a single number for customers to reach you and
be able to forward the number to wherever you are.
Find Me/Follow Me
When you receive a call to your Single Number Reach
number the service can sequentially or simultaneously call
up to four other numbers where you might be reached.
Forward Single Number Reach number to any device
Provide a single number for customers to reach you,
wherever you are. Publish one number and have it ring
on multiple devices, such as your cell phone or home
of.ce phone, or route it to an answering service.
Weekly Schedule
Configure up to seven different call routing schedules,
based on time and day.
Sequential or Simultaneous Dialling
Publish one number and have it ring either sequentially
or simultaneously on multiple devices, such as your cell
phone or home office phone, or route it to an answering
service.
Caller ID
See the name and telephone number of the person
calling before you answer.
Zero to Attendant
Callers can reach your attendant by pressing the ‘0’ key
at any time. The call will be forwarded to the attendant’s
phone number, specified by you.
In Hours and Out of Hours Greetings
Ability to record multiple greetings that your callers can
hear when they dial your Single Number Reach number:
in-hours, out-of-hours, busy indication, extended
absence, two personal greetings and a name greeting.
Fax Message Centre
Receive, view and forward faxes sent to your Single
Number Reach number. The online message centre
allows you to manage and organize all of your voice
mail and fax messages in one location.
On/Off Switch for Fax Receipt
Enable or disable the ability to receive faxes on your
Single Number Reach Number.
Trash Folder
Contains all messages that you have deleted on the Web
or over the phone, as well as any messages (voicemail or
fax) that were automatically deleted after being forwarded.
Messages in your trash are deleted after 5 days.
Paging
You can be notified on your pager when a new message
arrives in your Single Number Reach mailbox. You can
also receive a wake-up call on your pager.
Outbound Calling
Place outgoing calls from your Single Number Reach
number by dialling into your Single Number Reach portal.
Speed Dial
Allows you to store and dial up to nine numbers that you
call frequently. When you dial your Single Number Reach
number, simply press a single key on your telephone
keypad and Single Number Reach will call the associated
phone number for you.
4-way Conferencing
4-way Conferencing allows you to use your Single
Number Reach number to talk with up to three other
people simultaneously. You can connect and disconnect
callers to and from your conference and remove yourself
temporarily from the conference to answer incoming calls
or to make calls.
Web site Interface
Provides a user friendly way to access features and make
real-time changes to your account such as setting up call
routing schedules and accessing the message centre.
Message (Voicemail or Fax) to Email
Have voicemails or fax messages sent to your email
inbox.
Upload a Greeting
Upload a greeting as a .wav file from the Web portal.
Private Code Screening/Do Not Disturb
When Do Not Disturb is enabled, you can set up a
privacy access code that allows certain callers to still
reach you. Callers must press * and enter an access
code, that is provided by you, in order for their call to be
forwarded to you.
Wake-up Call
Schedule a wake-up call as a reminder for a meeting or
special event. Single Number Reach will call you at the
specified number at the appropriate date and time. Just
like your alarm clock, it includes a snooze feature.
Voice Activated Interface
After dialling your Single Number Reach and logging into
your account, you can navigate through the telephone
menus two ways: either by pressing the buttons on your
phone keypad or by speaking your commands into the
phone receiver.
Address Book
The address book contains information such as
name, company, phone numbers, and fax numbers to
facilitate fast and easy communication with a person or
organization. It can be accessed from either the Web
interface or by dialling into your Single Reach Number
portal. You can sync your address book with your PC,
Outlook, and certain PDAs.
PC Screen
PC Screen is a software application which provides
desktop notification of new calls and messages to your
account. Screen your calls to see who is calling before
you decide to pick up or send them directly to voicemail.
When you receive a new message in your account, a
window will pop up with the sender/caller’s name and the
subject of the message, even if you are on a call.
Caller History
Through PC Screen, you can review a list of recent
incoming calls, including the caller’s information and time
and date.
Presence Aware
Have incoming calls automatically sent to your desk
phone number if PC Screen determines that you are
currently at your computer. PC Screen keeps track of
your keyboard and mouse activity on your PC and will
only forward the incoming call if you have used your PC
within a specified number of seconds before the call was
received.
Call Screening with Intercept
On PC Screen you can listen as a caller leaves a
message or, if you want to talk, you can intercept the call.
Single Number Reach number to accept forwarded
calls from cellular or landline
Forward up to five other phone numbers to your Single
Number Reach number, and benefit from the Find Me
Follow Me feature.
Pager Connection
Allows you to be paged by the service while a caller is
placed on hold. Choose between two settings: have
the page sent automatically anytime a caller dials your
Single Number Reach number or only have the page sent
if initiated by the caller.
Overseas Calls
Ability to make outgoing overseas calls by dialling
into your Single Number Reach portal. Long distance
charges will apply.
Voicemail
If you are unavailable, callers can leave a message that
you can access from any phone or from the Web portal.
You have the option of being notified of a new message
via your pager, IM, SMS, email, and/or a phone call to a
phone number that you specify.
Call Director
Call Director will route callers to the right person based
on user prompts, with no receptionist required. Two
greetings may be recorded: a primary and an alternate
(in order to offer a bilingual menu option).