11th International Conference on Human Resource Development on Research and Practice DOWNSIZING EFFECTS ON SURVIVORS Sopian Bujang and Noorfiza Sani Faculty of Cognitive Science and Human Development. University Malaysia Sarawak (UNIMAS) 94300 Kota Samarahan, Sarawak. MALAYSIA Phone: +6082581540 Email: bsopian@fcs.unimas.my Abstract This paper focused on the evaluation and analysis of 50 recent studies (2000-2008) of literature search on the downsizing effects on survivors at the individual level, of the organization. Most of the empirical studies in previous years before year 2000 had focused on negative responses of survivors. 50 relevant studies in the literature search within the year 2000 until 2008 were analyzed and be compared to the studies that had been done before year 2000. The findings show that almost all 50 relevant studies of the downsizing practices have direct and indirectly negative consequences on survivors emotionally and behaviorally which were then grouped under ‘Survivor Syndrome’ reactions table. This downsizing effects were known to be almost similar with the findings of other researchers in previous years (1980 until 1999) suggesting that negative effects of downsizing on survivors are unavoidable. Several recommendations derived from the study to find gaps in the literature for future research. Keywords: Downsizing, Survivors, Survivor Syndrome, Organization 11th International Conference on Human Resource Development on Research and Practice Introduction The literature has drawn on various theories originate from psychological and social sciences about downsizing. Downsizing is an extremely applicable issue to organizations today in that it has become the most common problem in recent years. Downsizing can be defined as a purposeful reduction in the size of an organization’s workforce (Cascio 1993; Spreitzer & Mishra 2002). Sometimes, it alternatively termed as rightsizing, reorganization, restructuring, and rationalization downsizing (Cummings & Worley 2002) in which mostly the reason is to strengthen competitiveness (Freeman & Cameron 1993; Kozlowski et al. 1993; Leung & Chang 2002). The current tendency of organizations to downsize has a major impact on everyone; to the government, society, organizations, terminated employees and even the remaining employees, the survivors. It seems to have become more the rule than the exception today and for the future since survivors react to the change in numerous ways (Appelbaum & Donia 2001).The involuntary job loss experienced by the survivors also has a number of psychological, social, and financial effects not only on themselves, but on their families as well. This article examines downsizing as a “problem” or “stressor” because, as will be seen, it is a painful process for the survivors, and its success or failure has major implications for all concerned. More specifically, the purpose of this research is therefore to investigate the effects of current downsizing practices on survivors and to find gaps that exist in the recent literature compared to previous literature. Downsizing Effects on Survivors Determinants of downsizing usually link with job insecurity (Brockner 1988; Brockner et al. 1992; Greenhalgh & Rosenblatt 1984; Armstrong-Stassen 2002), role ambiguity (Greenhalgh & Rosenblatt 1984; Fisher & Gitelson 1983; Rizzo et al. 1970; Jackson & Schuler 1985; Shannon et al. 2001), role overload, added responsibilities (Forst 1996; Woodward et al. 1999, Lewin and Johnson 2000; Buhler 2003), shifted positions, realign (Spreitzer & Mishra 2002; Holmes 2007) and demographic information. Empirical studies demonstrate that effects of downsizing on survivors are more negative than positive (Grunberg et al. 2001). Mostly survivor syndrome has become the most known effects of downsizing (Brockner 1988, 1992; Brockner et al. 1997; Ciancio 2000; Davy et al. 1991; Guiniven, 2000; Bashford 2004) which refer as the emotional and attitudinal characteristics of those who have survived a downsizing (Kozlowski et al. 1993; Allen et al. 2001) while Fong & Kleiner (2004) defined survivor syndrome as the increased workload for remaining workers in the aftermath of downsizing. Some of the reactions are the survivors expressed grief for those who had been laid off, felt resentment and anger at employers for not giving them adequate time to say good-bye or acknowledge the loss (Leana and Feldman 1992; Armstrong-Stassen 1993; Noer 1993; Cook 2002). Moreover, Grunberg et al. (2001) reported that survivors with coworkers who were laid-off reported significantly more health problems and incidences of depression than those with no experience with layoffs. This agreed by Shah (2000), survivors had a profound impact watching how those laid off were treated. However there are empirical findings that there does not actually exist such a survivor syndrome has presented an interesting view particularly for the management (Baruch and Hind 2000). 11th International Conference on Human Resource Development on Research and Practice Many psychological, psychosocial, behavioral, socialization, health and well-being were reported with the effects of downsizing on survivors. However, certain researches have identified instances where no such syndrome characteristics are evident. Many survivors also experience decreased satisfaction or involvement in their jobs after the downsizing (Brockner, Grover, & Blonder, 1988; Brockner, DeWitt, Grover, & Reed 1990) coupled with increased absenteeism and turnover intention (Brockner, Grover, Reed, DeWitt, & O’Malley 1987; Brockner et al., 1990). David M. Noer (1993) has found that survivors experience 12 different types of negative feelings (job insecurity, unfairness, depression, anxiety or fatigue, reduced risk taking and motivation, distrust and betrayal, lack of reciprocal commitment, dissatisfaction with planning and communication, lack of strategic direction, lack of management credibility, short-term profit orientation, and sense of permanent change). Some other known consequences of downsizing on survivors are the impact it has on the social relationship of employee both at work and at home (Farewell 2007). Methodology A review of past literature studies are descriptive, qualitative, quantitative or anecdotal to achieve the following objectives: to identify the effects of downsizing on survivors. The purpose of this research is to give a better understanding of the effects of downsizing on survivors. This is achieved by systematically analyzing and combining the findings from independent studies of past research to measure behaviors and attitudes prevalent among downsizing survivors. Thus findings from the study will able to find gaps that exist in the literature empirically. This project began with a selection of 50 relevant studies for literature search within the year 2000 until 2008 and its findings were analyzed and compared to the previous years (1980 until 1999) of literature. The study of the effects of downsizing were summarized and put into group for further discussion. Search were conducted using the reference section of journal, thesis and dissertation from various databases as illustrated in Table1. 11th International Conference on Human Resource Development on Research and Practice Table 1: Downsizing Effects on Survivors Year Author Title Findings 1 2008 Sears, Elizabeth Ann. The impact of downsizing on the long-term employees’ self-concept. Negative long term employee’s self concept. Effect on trust, top-down communication, employee’s productivity. 2 2007 Erickson R.A and Michael E. Roloff Here today but what about tomorrow? Reducing the attrition of downsizing survivors by increasing their organizational commitment. Attrition of survivors (organizational commitment) The effects of globalization and corporate downsizing on employee health. Employee’s health, nature of work, social relationships. Not able to adjust, lose ability to cope, interference normal work activities in/out home), marital tension at home. 3 2007 Farwell, Rose-Marie. 4 2007 Chetse, Ernest. 5 2007 Clark, Kief J. 6 2007 Holmes, Kimberly J. 7 2007 Roed and Fevang 8 2007 9 2006 Meghna Virick, Juliana D. Lilly, Wendy J. Casper Bravenec, Shannon. 10 2006 Brewer, Craig 11 2006 Sahibzada, Khatera. 12 2005 Rone, Rita S. The relationship between self-efficacy and intent to leave during organizational downsizing in an insurance organization. Survivors of downsizing in the automotive industry and how their behavior affects productivity following a workforce reduction Post-downsizing: what to do with the surviving employees to bring back morale and motivation? Organizational change, absenteeism and welfare dependency Doing more with less: an analysis of work life balance among layoff survivors Impact of time on survivor syndrome. Strategies that foster retention among academic support personnel in higher education during organizational downsizing Job insecurity and work-family conflict: the organizational, situational and individual influences on the job strain process. Workforce under siege: Experiences of layoff survivors in an environment of prolonged downsizing threat Intent to leave, turnover Survivor’s behavior (Productivity decline) Survivor syndrome (turnover, sick leave, low morale) Significance increase in the level of sickness absence. Higher levels of workload impact role overload, affects work life balance. Reduced job satisfaction Survivor syndrome Sources of satisfaction and dissatisfaction in their decision to stay or leave their current position Job insecurity impact on employee’s work behavior, work-family outcomes or conflict Survivor’s emotional reactions (sadness, shock, abandonment, betrayal, feelings of devastation). No security (feelings of loss, family, friends, fulfilling work) 11th International Conference on Human Resource Development on Research and Practice 13 2005 Montgomery, Deborea D. Pay-cuts, lay-offs, buy-outs and terminations: The emotional impact of organizational downsizing in K-12 educational organizations on surviving administrators. Survivor syndrome: emotions, morale and performance, perceptions of job as safe & psychological contract 14 2005 Mirabal and DeYoung Downsizing as a Strategic Intervention Workplace social relationships and destructions The effect of work role transition on survivor responses to layoffs work role-transition negatively impact survivor (lack of trust, lack of clear, consistent and frequent communication from the leadership), negative effect on their thoughts and attitudes to organization/reaction Feelings of anger, guilt, lower motivation and morale, questioning self-worth, anxiety Survivors with lower job satisfaction and job security. Grief reactions due to loss of their coworkers friends 15 2004 Pfaff, Kenneth M. 16 2004 Amundson, Borgen, , Jordan and Erlebach 17 2004 Lahner, Jessica M. 18 2004 Fong and Kleiner 19 2004 Chadwick, Hunter and Walston Effects of downsizing practice on the performance of hospitals 20 2004 Kaiser, Gary M. The effects of downsizing on employee stress and organizational loyalty in the literature in the healthcare industry 21 2004 Tschan et al Work related and “private” social interactions at work 22 2004 Bashford The survivor syndrome Survivor syndrome 23 2004 Calderone, W.K. Survivor reactions to organizational downsizing: The influence of justice perceptions and the psychological contract. Organizational commitment, job satisfaction, turnover intentions, trust in management 24 2004 Spangenburg, J.M An empirical evaluation of the effects of federal downsizing on select organizational variables 25 2003 Cemalcilar, Canbeyli, & Sunar Learned Helplessness, therapy, and personality traits: An experimental study Survivors of Downsizing: Helpful and Hindering Experiences The impact of downsizing on survivor’s career development: A test of Super’s theory New development concerning the effect of work overload on employees Survivor syndrome Increased workload, job insecurity, declining employee productivity, declining employee innovation and initiative, passivity toward career development and severe morale problems Fear of recurrence of downsizing, lack of faith in organization, the role of family ties to employment, longing former situation and pre-downsizing how people get along with their colleagues, supervisors, or subordinates is part of their overall perception of their work situation Survivor sickness and survivor syndrome, relationship with supervisor, commitment, organizational citizenship behavior Job Insecurity of downsizing leads to passivity, procrastination, and lowered self-esteem, depression 11th International Conference on Human Resource Development on Research and Practice 26 2003 Devine et al. 27 2003 Lo, Yen-Fen. 28 2003 Kalimo, Taris & Schaufeli 29 2003 Pepper et al. 30 2002 Ferrie, Shipley, Stansfeld, and armot 31 2002 Spreitzer and Mishra, 32 2002 Kernan and Hanges 33 2002 Paterson and Cary 34 2002 Mau, Dianne Cheryl 35 2002 Trochiano, William Charles 36 2002 Henkens and Van Solinge 37 2002 Guindon and Smith Downsizing Outcomes: Better a Victim than a Survivor The perceived impact of organizational layoff on organizational morale: Study of a Taiwanese company The effects of past and anticipated future downsizing on survivor well-being: An equity perspective Downsizing and Health at the United States Department of Energy Effects of chronic job insecurity and change in job security on self-reported health, minor psychiatric morbidity, physiological measures, and health related behaviors in British civil servants: The Whitehall II study To stay or to go: Voluntary turnover following an organizational downsizing Survivor reactions to reorganization: Antecedents and consequences of procedural, interpersonal, and informational justice Organizational justice, change anxiety, and acceptance of downsizing: Preliminary tests of an AET-based model Survivors of downsizing: Informal learning of older adults who remain in the workplace after their organization experiences a downsizing Successful career management in a downsizing organization Spousal influences on the decision to retire Emotional barriers to successful reemployment: Implications for counselors Time to grieve and adjust essential for successful restructuring Stress and coping among layoff survivors: A selfaffirmation analysis Employee loyalty, motivation and morale Working relationships from familial to competitive, negative attitudes (low morale) Job insecurity. Intent to quit, health Survivor syndrome, health problems Job Insecurity of downsizing leads to poor health and depression Individual stress, empowerment and trust Lower organizational commitment and decreased trust Lower motivation and productivity Survivor syndrome, cognitive and emotional reactions Fear of lose job, loss and grief Workplace relationship and marital tension at home Stress in survivors. Perceive that any demands placed exceed their ability to function within the organization’s structure 38 2002 Michael Cook Grief reactions 39 2001 Wiesenfeld et al. 40 2001 Kivimaki, Vahtera, Pentti and Ferrie, Downsizing, changes in work, and self-rated health of employees: A 7-year 3-wave panel study. Deterioration of health, risk of conflict between coworkers, upper management and other groups of employees 41 2001 Grunberg et al. Differences in psychological and physical health among layoff survivors: The effect of layoff contact Lost friends and co-workers, symptoms of depression. Decreased self-est 11th International Conference on Human Resource Development on Research and Practice 42 2001 Hubbard, Kay Frances 43 2001 Appelbaum and Donia 44 2001 Guiniven 45 2000 Shah 46 2000 Kinicki et al., 47 2000 Hughes 48 2000 Pieplow, Thomas Charles 49 2000 Fiona Campbell, Les Worrall and Cary Cooper 50 2000 Landsbergis et al. The job adjustment experience of survivors of downsizing: A case study in a hospital setting The realistic downsizing preview: A multiple case study, Part I. The lessons of survivor literature in communicating decisions to downsize Network destruction: the structural implications of downsizing A panel study of coping with involuntary job loss Avoidance of emotional pain during downsizing in a public agency. An analysis of the impact of downsizing on the survivors of the downsizing within the Department of Defense The Psychological Effects of Downsizing and Privatization Reliability and validity of the Job Content Questionnaire (JCQ) decision latitude scale Fear of job loss, physical and health responses, loss and grief, excitement, guilt, pressure from greater work demands, loss of confidence Survivor Syndrome (trust, communication) guilt, anger, and hatred, lowered productivity, lowered quality, and sabotage Negative alterations in survivors’ social functioning Negative psychological issues (anticipatory and outcome – stress and productivity) Nontrivial changes in surviving employee attitudes, performance, and well-being Organizational behavior, morale, intent to remain Emotional, attitudinal, behavioral, organizational morale, motivation, organizational loyalty, job security Workplace social relationships and destructions 11th International Conference on Human Resource Development on Research and Practice Discussion Table 2 below are the summarized tables of survivor reactions reviewed from recent literature of 2000-2009; Table 2: Review of Downsizing Effects in Recent Years (2000-2009) Emotions, Psychological States and Work Attitudes Anger (Bravenec 2006; Montgomery 2005; Rone 2005; Fong & Kleiner 2004; Amundsen et al. 2004; Mau 2002; Pepper et al. 2003; Kinicki et al. 2000) Anxiety/Fear (Bravenec 2006; Montgomery 2005; Fong & Kleiner 2004; Kaiser 2004; Amundsen et al. 2004; Mau, 2002; Trochiano 2002; Hubbard 2001; Pepper et al. 2003) Guilt (Bravenec 2006; Montgomery 2005; Rone 2005; Fong & Kleiner 2004; Amundsen et al. 2004; Mau 2002; Hubbard 2001; Pepper et al. 2003; Kinicki et al. 2000) Depression ( Cemalcilar et al. 2003; Ferrie et al. 2002; Mau 2002; Grunberg et al. 2001; Pepper et al. 2003; Kinicki et al. 2000) Increased work stress/load (Holmes 2007; Chadwick et al. 2004; Buhler 2003; Spreitzer & Mishra 2002; Kinicki et al. 2000) Job insecurity (Sahibzada 2006; Montgomery 2005; Rone 2005; Chadwick et al. 2004; Kaiser 2004; Lahner 2004; Kalimo et al. 2003; Trochiano 2002; Hubbard 2001; Campbell et al. 2000) Job satisfaction (Brewer 2006; Lahner 2004; Calderone 2004) Lower morale (Holmes 2007; Montgomery 2005; Chadwick 2004; Amundsen et al. 2004; Devine et al. 2003; Lo 2003; Campbell et al. 2000; Pieplow 2000) Organizational commitment/loyalty (Erickson 2007; Spangenburg 2004; Calderone 2004; Devine 2003; Kernan & Hanges 2002; Campbell et al. 2000) Perceived fairness/justice ( Rone 2005; Calderone 2004) Trust (Sears 2008; Pfaff 2004; Calderone 2004; Spreitzer & Mishra 2002; Kernan & Hanges 2002; Appelbaum & Donia 2001). Self esteem, Self concept (Sears 2008; Amundsen et al. 2004; Cemalcilar et al. 2003; Trochiano 2002; Wiesenfield et al. 2001) Grief /Bereavement ( Lahner 2004; Corr et al. 2003; Trochiano 2002; Cook 2002) Behavioral Reactions Absenteeism (Roed & Fevang 2007) Intention to leave/turnover (Chetse 2007; Holmes 2007; Calderone 2004; Kalimo et al. 2003; Kernan & Hanges 2000; Pieplow 2000) Work effort/performance/Productivity (Sears 2008; Clark 2007; Montgomery 2005; Chadwick et al. 2004; Paterson & Cary 2002; Hughes 2000; Kinicki et al. 2000) Communication (Pfaff 2004; Applebaum & Donia 2001) Workplace social relationships/conflicts (Farwell 2007; Rone 2005; Mirabal 2005;Lahner 2004; Kaiser 2004; Tschan 2004; Lo 2003; Kivimaki et al. 2001; Grunberg et al. 2001; Landbergis et al. 2000; Shah 2000; Henkens & Van Solinge 2002) Family/Home conflicts (Farewell 2007; Sahibzada 2006; Rone 2005; Kaiser 2004; Henkens & Van Solinge 2002) Most of the findings from the reviewed literature indicate ‘survivor syndrome’ as the common effects of downsizing. As stated by the previous researchers of (Kozlowski et al.1993; Cascio 1993; Noer 1993) which refer survivor syndrome as the survivor’s emotional and attitudinal characteristics, Doherty and Horsted (1995 p.26) also defined survivor syndrome as “mix bag of behaviours and emotions following an organizational downsizing” . It also is characterized by the feelings of guilt, anger, loss of motivation, loss of morale, questioning of self worth and anxiety (Amundsen, Borgen Jordan and Erlebach 2004), self preservation, guilt, anger, hatred were also common emotional themes present in survivors (Guiniven 2001). Survivor syndrome manifested by feelings of loss, anxiety, anger, insecurity, mistrust and stress 11th International Conference on Human Resource Development on Research and Practice (McGarvey 2001). All this reactions and behaviors have been linked with survivor syndrome. Table 3 below are the summarized tables of survivor reactions reviewed from previous years of 1980-1999; Table 3: Review of Downsizing Effects in Previous Years (1980-1999) Emotions, Psychological States and Work Attitudes Anger (e.g. Armstrong-Stassen 1993; Noer 1993; Leana and Feldman 1992; Brockner et al. 1986) Anxiety (e.g. Astrachan 1995, Noer 1993; Guilt (e.g. Brockner et al. 1986; Young & Brown 1998) Depression (e.g. Greenhalgh & Rosenblatt 1984; Noer 1993; Kets de Vries & Balazs 1997; Young & Brown 1998; Noronha & Sharma 1999) Increased work stress/load (e.g. Tombaugh and White 1990; Armstrong-Stassen, 1994) Job insecurity (e.g. Greenhalgh and Rosenblatt 1984; Brockner et al. 1985; Davy et al. 1991; Brockner et al. 1992; Armstrong-Stassen 1993; Noer 1993). Job satisfaction (e.g.; Tombaugh and White 1990; Davy et al. 1991; Noer 1993, Verdi 1996) Lower morale (e.g. Sutton et al. 1986; Koonce 1991; Armstrong-Stassen 1993, Mishra & Mishra 1994) Organizational commitment/loyalty (e.g. Brockner et al. 1987; Davy et al. 1991; Brockner et al. 1992; Armstrong-Stassen 1993; Noer 1993; Mishra & Mishra 1994; Naumann et al. 1995, Young & Brown 1998) Perceived fairness/justice (e.g. Greenhalgh and Rosenblatt 1984; Brockner 1998 and 1990; Brockner and Greenberg 1990; Brockner et al. 1990; Davy et al. 1991; Armstrong-Stassen 1993; Noer 1993; Brockner et al. 1994; Daly and Geyer 1994; Verdi 1996) Trust (e.g. Noer 1993, Young & Brown 1998) Self esteem, self concept (Noer 1993; Greenhalgh and Rosenblatt 1984; Brockner et al. 1985 and 1992; Armstrong-Stassen,1994; Kets de Vries & Balazs 1997; Noronha & Sharma 1999) Grief ( Conti 1998) Behavioral Reactions Absenteeism (e.g. Brockner et al. 1990; Feldman 1989; Brockner et al.1988) Intention to leave/turnover (e.g. Greenhalgh 1983; Brockner et al, 1990; Tombaugh and White 1990; Davy et al. 1991; Daly and Geyer 1994) Work effort/performance (e.g. Greenhalgh and Rosenblatt 1984; Brockner et al 1986; Brockner et al. 1987; Brockner 1988 and 1990; Brockner and Greenberg 1990; Brockner et al. 1990; Brockner Grover, Reed, and DeWitt 1992; Brockner, Tyler and Cooper-Shneider 1992; Armstrong-Stassen 1993; Corum 1996) Communication (Susskind 1996; Miller 1992) Workplace social relationships/conflicts (Koeber 1999; Bailey 1999) Family/Home conflicts (Carraway 1997; Crouter & Manke 1994; Chafin 1992) Most of the empirical studies above show findings of negative effects of downsizing on survivors mainly psychological distress for example anxiety, depression, anger and guilt (Amundsen et al. 2004). Psychological distress is a mental health disorder involves the body, mood, and thoughts (Tourish et al. 2004). This is also aligned with Noer (1993) who noted that higher levels of depression is still in layoff survivors even five years after the downsizing incident. Some other emotions include depression, confusion, helplessness, isolation, rejection, and shock (Guindon & Smith 2002). This is because survivors have high levels of stress; they feel that their careers are in risk, and for some, their self-esteem plummet. Decreased organizational commitment, deterioration in organizational morale, increased conflict in the workplace and outside workplace (at home), decreased 11th International Conference on Human Resource Development on Research and Practice motivation and satisfaction and other behavior problems also found in the literature indicate some of the behavioral responses of the survivors. Some findings state the effects on employees’ well-being by social interactions both at work and at home. Previous literatures have least findings on socialization impact on survivors however during recent years; many literatures have come out with the role of social support as the moderator and mediator. Perhaps, survivors are trying to adapt to the new working environment. The loss of a co-worker also relate to bereavement or grief situation. Overall, the reviews on the 50 literatures were almost similar to the findings of previous years (below 2000) of literature mainly on survivor’s emotions, psychological, attitudes, behavioral well-being and health. However, there are some recent review of literature indicate on positive effects of downsizing on survivors which could not be found in the previous literature search suggesting that the gap of downsizing effects on survivors need to be studied more. Although survivor’s reactions might vary based on individual’s differences (perception, demographic, adaptive behavior or social support received), the outcomes of downsizing are clearly negative on the remaining employees and very limit studies indicate the positive side of downsizing on survivors (e.g. Pomponio 2008) for example; career alternate path, learning new skills, further education, optimistic). There is also lack of findings on the effects of downsizing on career decisions and planning on survivors (e.g. Marshall and Bonner 2003). Conclusion and Recommendation While downsizing is aimed to improve the organization’s competitiveness, productivity and effectiveness, organizations and society should not under-estimated the negative effects of downsizing and must take into account the difficulties of the survivors who are majority emotionally damaged. Survivor syndrome can be reduced by actions of many parties. Findings from Noer (1993), Cascio (1993) and Brockner studies describe that employee, employer and the organization roles are essential to overcome the problem so that the remaining employee becomes more motivated for example; good communication and employee empowerment to deal with the survivors before, during and after downsizing. The studies also mostly describe the negative effects of survivors which match with almost all the recent studies. Some additional suggestions are by giving opportunities for employees to involve in the downsizing decision, provide financial and training assistance to manage change and transition or perceived organizational support. There is a need to explore the moderating and mediating variables between downsizing practices and survivor’s reactions and its significant relationship in future research. Moderator variables will help explain why the incidence occurs. There is also a need to review the existing the models that had been proposed in the downsizing literature in relation to the employee and organizational outcomes. Besides, due to the limited literature review on the positive effects of downsizing, such research should also explore the positive side of downsizing can have on the employees and organization. Although downsizing topic is extremely sensitive and confidential issues, findings from this area would be the biggest contribution to the industry, organization, managers and country in managing termination of employee without their consent. 11th International Conference on Human Resource Development on Research and Practice Acknowledgement The authors would like to express their gratitude and appreciation to Universiti Malaysia Sarawak for supporting and allowing them embarking for this research. References Allen, T.D., Freeman, D.M., Russell, J.E.A., Reizenstein, R.C., & Rentz, J.O. 2001. 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