Our Customer Relationship Agreement
CONTENT DELIVERY NETWORK SERVICE DESCRIPTION
Internode Pty Ltd ABN 82 052 008 581
Phone: 13 66 33
1/502 Hay Street, Subiaco WA 6008
15 October 2013
Rules of interpretation and capitalised terms used in this Service Description are defined in the
General Terms of our CRA or our Master Services Agreement (as applicable), or in the body of
this Service Description.
1.
ABOUT THE CONTENT DELIVERY NETWORK SERVICE DESCRIPTION
1.1
The terms and conditions contained in this Service Description are additional to, and
should be read in conjunction with, our CRA or Master Services Agreement (as
applicable).
1.2
Use of the Internode Content Delivery Network Service (ICND Service) is subject to
this Service Description and:
(a)
the General Terms of our CRA, including the other documents listed in clause
1.2 of the General Terms; or
(b)
our Master Services Agreement (as applicable).
2.
ICDN SERVICE
2.1
The ICDN Service provides distributed access to digital media files using the http
protocol. This is a high capacity, distributed service.
2.2
You may store content into an Internode "Staging Server" using the ftp protocol. You
may maintain a hierarchical directory structure within your storage area to suit your
requirements. You will be supplied with an ftp username, password, and staging
hostname to access for this purpose.
2.3
Access to content by end nodes using the ICDN Service is performed over the global
Internet via standard port 80 http access, using standard http URLs to fetch content that
has been submitted into your staging area. All content for an ICDN Service is fetched
relative to a specific Internode hostname and prefix, to which the directory name(s) and
file name of the required media object is then appended.
2.4
ICDN Service content is served using a distributed network of ICDN Service edge
service nodes. These nodes fetch content from central storage nodes, serve it to end
users, and cache frequently accessed data within the edge service nodes.
2.5
Edge server selection and determination is entirely transparent (invisible) to end user
access of ICDN Service objects, with selection of the most appropriate edge server
node for each end user access being determined automatically by the ICDN Service.
The edge server that serves a given media object may not necessarily be the
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IINET GROUP CRA – INTERNODE CONTENT DELIVERY NETWORK SERVICE
DESCRIPTION
geographically closest edge server to a particular end user. Determination of the
appropriate ICDN Service edge node to serve a media object is made by us and the
server selection algorithm may be modified from time to time.
2.6
The ICDN Service is deemed to be "available" for the purpose of assessing a Service
Level Agreement (SLA) for the service, if a media object deposited into the staging
server can be fetched completely and correctly via the appropriate access URL over the
Internet.
2.7
Within 90 days of our agreement to provide you with the ICDN Service, and for the
purpose of SLA determination, you and we shall determine, and we shall field, at least
one service testing point attached to our international network directly, and at least one
service testing point attached to the Internet outside of our international network, and
arrange for these service testing points to regularly fetch specified test objects to
ensure that the service is available.
2.8
Logging of your data access is provided in a standard text file format (one line per
content object accessed) that may be downloaded online by you as required.
2.9
Appropriate usage reporting, if required, may be developed for the ICDN Service by
negotiation with our Content Services Group.
2.10
Billing will be provided on a calendar monthly-in-advance basis for the agreed ICDN
Service base usage and services. Any excess usage or excess storage fees will be
billed on a monthly-in-arrears basis.
2.11
The ICDN Service assigns a unique set of Internet Protocol (IP) addresses from which
all your ICDN Service content is served. Content for your ICDN Service will be emitted
only from that set of IP addresses, and no content for other ICDN Service customers
will be emitted from the IP addresses concerned. This allows 'unmetering' of the served
content by an ISP if required.
2.12
We will notify you of any changes to the list of IP addresses associated with your ICDN
Service from time to time, should that list need to be modified for operational reasons
(such as the further geographical expansion of our content delivery network service
nodes).
2.13
You are solely responsible for the licensing, purchase, maintenance and operation of
your digital media content.
3.
INTERNODE HELP DESK
Contact Number:
13-NODE (13 66 33)
Hours of Coverage to Respond
24 x 7 (including Public Holidays)
Response Target:
30 minutes
Hours of Coverage to Restore
24 x 7 (including Public Holidays)
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IINET GROUP CRA – INTERNODE CONTENT DELIVERY NETWORK SERVICE
DESCRIPTION
Customer Update Period
Every 2 Hours
Restore Target
2 Hours
Availability Target
99.9%
Availability Guarantee
YES
3.1
To be read in conjunction with our CRA or Master Services Agreement (as applicable).
3.2
All times quoted as CST.
4.
AVAILABILITY GUARANTEE REBATES
4.1
The following rebates will apply in any monthly billing period in which the ICND Service
availability falls into the specified range.
4.2
The rebate is implemented as a credit on the next bill issued to you for the ICDN
Service upon the completion of the relevant rebate claim documentation.
Availability
Rebate
>= 99.99%
N/A
99.99% to 99.9%
5%
99.9% to 99%
25%
<99%
50%
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