Samsung
Upgrading SMT-Ixxxx IP Phones
Rev 1
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SMT-ixxxx Upgrade
• This guide applies to the following IP Devices
 SMT-i3100 & i3105
 SMT-i5xxx
 SMT – i5264 (IP AOM)
• Supported Upgrade Types
 Manual via IP phone
 Upgrades via IT Tool
o Manual
o Timed
o Phone connect
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SMT-ixxxx Upgrade
• Requirements
 TFTP Server
o E.g. 3cDaemon, Pumpkin, Solar Winds
In this guide I will be using 3cDaemon
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SMT-ixxxx Upgrade
•
If you need to upgrade remote IP phones and you do not have a VPN in place you will
either need to have a TFTP server on the local network to the remote IP phone or setup
port forwarding if using a remote TFTP server.
•
In the case of using a remote TFTP server you will use the Public IP address as the TFTP
Server IP address.
o You will also need to forward port 69 to the TFTP Server’s private IP address.
See next page of network diagram
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SMT-ixxxx Upgrade
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SMT-ixxxx Upgrade
• IP Phone Software File Structure.
 It is important to select the correct folder to use on your TFTP server.
It does not matter how this folder is labelled
but this is the folder you would select on your
TFTP Server
SMT-ixxxx Vx.xx
Folder
ITP-Series
File
xxxxx.ini or .xml
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SMT-ixxxx Upgrade
1.
2.
Install and run the TFTP Server on a PC.
Select the correct route/directory folder for the software to be uploaded.
1.
2.
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SMT-ixxxx Upgrade
• Upgrading using the IT Tool
 Select mmc841/menu 5.2.10
Enter the software version for the Device you
want to upgrade to.
Enter the TFTP server IP address
Select the Upgrade Type
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SMT-ixxxx Upgrade
• Upgrade Type
 MMC Command > go to MMC840/menu 6.3.15 and select S/W upgrade for the
model/extensions you want to upgrade.
 Then Save : The selected phones will try and retrieve the files from the TFTP server and upgrade.
You can select multiple phones of the same type to upgrade but you will be limited to the
amount of simultaneous connections your TFTP server can support, it is recommended to
do a few at a time.
 Phone Connect > Phone will try and upgrade when connected.
 Auto Time > enter a start time for the phone to try and upgrade.
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SMT-ixxxx Upgrade
• Manual Upgrade from Phone
 Does not require any configuration on the IT Tool.
 The TFTP Server IP address will be entered on the phone.
Enter Admin Menu
On all models except the SMT-i5243 & SMT-i5264 reboot the phone while holding down
the “ * ” key until the phone has booted up.
SMT-i5243, Select Menu > Phone > Phone Information (you will see the current version)
enter password “ *153# ”
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SMT-ixxxx Upgrade
 Select S/W Upgrade
 Enter your TFTP Server IP address
 Select Upgrade
The Phone will now try and retrieve the software from your TFTP server.
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SMT-ixxxx Upgrade
• SMT-i5264 Manual Upgrade Via HTTP
 Open a webpage and enter the IP address of the AOM and port 8080
e.g. http://192.168.3.80:8080
 Login
o ID: admin
o Password: samsung
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SMT-ixxxx Upgrade
Enter your TFTP Server IP
and select Upgrade Start.
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SMT-ixxxx Upgrade
• Notes
o Possible reasons for the phone failing to retrieve the software from the TFTP server
are Firewalls, Antivirus , selecting the incorrect folder on the TFTP server or TFTP
server config. (if your TFTP server has options for read and wright ensure all files are
allowed)
o A phone will only try and upgrade if the software is different to the current level of
software on the phone.
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