lifestyle magazine for today’s financial women Fall 2011 simply sensational personal and corporate gifts Artistic Florists 800.348.1428 www.artisticflorists.com Table of Contents 4 Work with Passion The magic about working with passion is that it usually only takes a small belief in yourself to start making things happen. 6 The Zone Life experiences can alter your reality in ways unimaginable. Achieving professional success requires time and space for pursuing personal interests and practicing stress management techniques – the products of your peaceful focus. 8 Your Big BUT Lynn Zettler explains how getting past the “Big But” in your life is necessary for achieving your life’s goals and dreams. TFW TM 10 12 Gear to Get Socially conscious products – Give a little by getting one of these items. Focused Energy – Rejuvenating Your Determination Janine McDonald on how all of your attention, effort and resources collaborate to bear on a single purpose. 14 Why Women Need to Own Fabulous Why does having a fabulous aura matter for professional women competing at the highest levels? Ellen Lubin-Sherman sheds light on the subject of the spectacular. Today’s Financial Women In This issue: Clearing your head of uninspired thoughts, bad juju and trapped behaviors can be achieved with peaceful focus. Developing creative and determined focus can bring you the peace and fulfillment you have been struggling to achieve. Each of us has the ability to put ourselves squarely in the zone to bring about this positive transformation. TFW contributors share their life experiences to inspire you to find your zone. Melissa Curzon Publisher of TFW & CEO-President, Triumph Solutions Inc. Contact Us Phone 949.309.6056 Fax 949.682.4853 info@triumphsolutionsinc.com www.tritfw.com Triumph Solutions Inc. Mission Viejo, CA Postmaster changes info@tritfw.com TFW Team Editor in Chief: Melissa Curzon Executive Editor: Ann Kvaal Editor: Cindy Haas Editor: Kathy Lyon Editor: Nancy Everitt Creative Director: Colleen Davis Contributing Design Director: Geoff Curzon Fall 2011: Vol 5 No 3 ©2011 Triumph Solutions Inc. All Rights Reserved. Photography on Cover, Table of Contents and The Zone article by Geoff Curzon. Contents may not be reproduced in whole or in part. Editorial content does not necessarily reflect the views of Triumph Solutions Inc. or its officer, agents and employees. Today’s Financial Women (TFW™), ISSN 1935-7842, is published four times a year by Triumph Solutions Inc., 23031 Cecelia, Mission Viejo, CA 92691. Want to Add Five Days to Your Work Week? So, what is passion? According to Webster’s Ninth New Collegiate Dictionary, passion can be defined as an object of desire or deep interest, or an intense emotion compelling action. You know when you see someone that has passion for what they’re doing. They typically exhibit high energy and the ability to put 100% focus on moving something forward no matter what the obstacles are. You know who these people are. Their energy is contagious and most of us are attracted to them like moths to a spotlight because we’d like even a small part of the energy that they exude in the world. 4 www.tritfw.com | TFW Magazine But I have other passions as well. A few years ago, my business was thriving and I was leading an international foundation. Yet, I still found time to volunteer at an animal rescue shelter. Why? Because I have a passion for helping animals in need – like the cats and dogs I’ve adopted over the years – and giving something back to the community was important to me. The fact that I could share this time with my husband, who is also committed to animals in need, was a bonus! What did I get from this experience? It simply made me feel good and gave me more energy to do other things that are important to me. rr Ba a n gi Re A few years ago I conducted an informal poll and discovered that 34% of respondents said that they do not wake up easily or feel excited about the day ahead. Only 44% of respondents felt that they were doing their best work and living up to their full potential. Further, 56% of respondents indicated that they would like to pursue new interests but often procrastinate or feel paralyzed, and thus, do nothing. Doesn’t that make you sad? For me, passion is about doing work that resonates with my core values and is aligned with my heart’s true desire. I want to help other women successfully navigate corporate challenges and be successful in their careers. This passion plays out in numerous ways in my work as a consultant, project manager and coach to organizations of all sizes and, as a seminar leader and keynote speaker. by If you’re like most people, you probably don’t even associate the word passion with your job. Work with Pas sio n When’s the last time that you told someone that you’re passionate about your work? Women at the Top ® “ For me, passion is about doing work that resonates with my core values and is aligned with my heart’s true desire. n. I once met a woman at an author event at a bookstore. The topic was on earning what you’re worth, an area that I not only feel passionate about but am knowledgeable about as well. One of the keys to earning what you’re worth is doing something that you have passion for. This young woman seemed very discouraged and de-energized with her work at a large medical company. It was clear she had no passion for what she was doing. When I asked her about what she had passion for, she was able to articulate it immediately and with much energy. However, she then proceeded to tell me that she didn’t see any way to tie that passion to a job. With the limited information that she shared, I rattled off several ideas and contacts for her to explore. ” Before parting ways, we exchanged business cards. When I went home that night, I wrote a quick inspirational note and mailed it off to her the next day. Below is an excerpt from an email she sent me in response. in my journal the night we met – your energy and confidence really made an impression on me and I wrote about how I wanted to really feel and exhibit those qualities. Then I got your note – what a joy to have another touch point.” “It was such a delight to get your letter in the mail! It really made my day and kept the momentum going, that I really do need to pursue my dreams instead of just being willing to accept any position in the company. I had written about you In the words of author H. Jackson Browne, “Find a job you like and you will add five days to every week.” The only way I know how to do that is to work with passion. The magic about working with passion is that it usually only takes a small belief in yourself to start making things happen. Here are a few questions to get you started: 1. What is your passion calling or inviting you to do? 2.What would your life be like if you were able to incorporate some aspect of your passion into your work life every day? 3. How would working with your passion benefit you and/or your company? 4.What obstacles are standing in your way? 5.What is one small step you could take to move you forward and begin working with your passion today? Regina Barr is a nationally recognized authority on women and leadership. Follow Regina at www.twitter.com/reginabarr or www.linkedin.com/in/reginabarr. Contact Regina at info@theWATTnetwork.com or 651.453.1007 and visit www.theWATTnetwork.com. ©2011 Regina Barr. Women at the Top is a registered trademark of Red Ladder, Inc. All rights reserved. TFW Magazine | Fall 2011 5 An interview with Kristen Brown The Zone Entrepreneurial Spirit Turns Loss into Gain by The mother of a young daughter, Brown wrote a book that hit Amazon’s bestseller list the first day it was released; started a web site for other widowed moms; created a health supplement designed to help the body better manage stress; and started a radio show to interview other stress-management experts. After a recent layoff from her job as vice president of advertising for a Minneapolis corporation, Brown is back to devoting herself to her businesses full time, allowing more opportunities for corporate training, speaking and other ventures. In an interview with TFW, she explained how dealing with tragedy helped her establish a zone that includes time and space for personal interests and stress management techniques for achieving professional success. Creating a new life: Like many women, Brown says she had begun to lose her sense of self after becoming a wife and mother – until the sudden loss of her husband. “When he died, it really just opened my eyes and made me realize that life is too short to let the pieces of you go that are valuable and make you happy,” she said. “I knew that I had to redevelop myself and write my new story.” For Brown, that meant traveling solo to Hawaii, attending surf camp in Costa Rica and Panama, and taking on other risks and adventures that she once would have avoided. Looking for meaning: Before her husband died, Brown had enjoyed a career marked by a succession of promotions and raises. But privately, office politics and www.tritfw.com | TFW Magazine Host of the Happy Hour Effect Radio Show Best-selling author of The Best Worst Thing Golden Valley, Minnesota Becky Nelson Kristen Brown has redefined her priorities in both life and work in the four years since she lost her husband, Todd, to a heart attack when he was just 30 years old. 6 Founder of Happy Hour Effect LLC and WidowMommy.com micromanagement created constant career dissatisfaction. “I’ve always been very frustrated by hierarchy and the politics and games within corporate America. There are people who are willing to claw, scratch and bite their way to the top no matter who they hurt, and companies that care more about their bottom line than people,” she said. Even though she loved merchandising and product development, Brown yearned for work that would impact people’s lives in a meaningful way, even if it meant earning less money. Rolling with the changes: In 2009, she left the corporate environment to pursue her entrepreneurial interests. Feeling lonely as a solo entrepreneur, Brown returned to the workplace a year and a half ago. When her company unexpectedly eliminated her entire division, she decided to view her job loss as an opportunity to go back to her stress management company full time. “It made me realize very clearly that this is what I’m meant to do,” she said. Finding peace: Before creating her health supplement, which she called Happy Hour Effect, Brown became a “human lab rat,” trying a variety of herbs and vitamins, yoga, meditation and breathing techniques, rather than taking the prescription anti-depressants that doctors recommended. “I discovered all of these different ways that you can manage stress in a healthy way. I realized that’s what I was passionate about,” she said. “If I can help others live well in these crazy times that we live in, my mission has been accomplished.” Getting off the ground: Shortly after developing Happy Hour Effect, Brown landed a deal to sell the supplement nationally at GNC stores. But behind the scenes, success didn’t come easily. “I had tough things get in the way,” she said. “Some of the things I did were very expensive, and I had to take out a line of credit on my home. I had to overcome that fear and not let the roadblocks stop me from taking chances.” When [my husband] died, it really just opened my eyes and made me realize that life is too short to let the pieces of you go that are valuable and make you happy. Putting lessons to for her 4-year-old daughter so she can go to a movie or get work: When Brown landed some needed rest. “That’s the one thing that I’ve really made her job as vice president of advertising – which she did in addition to running her company – she had the chance to apply the techniques she teaches others. “Take a few minutes every day to take some deep breaths to re-set your body, even in the middle of a meeting,” she advises. “Stress chemicals release and circulate throughout your body – a deep breath can start to eradicate those chemicals immediately.” In addition to breathing exercises, Brown made sure she was eating healthy foods, drinking green tea and escaping the office for at least 20 minutes a day, no matter how urgent her deadlines. a priority is that time for myself,” she said. “I’m a much better mom when we have that time apart.” Dealing with the ‘do it all’ ideal: Brown is working Most recently read books: Elin Hilderbrand’s series of novels set on Nantucket. on a master’s degree, writing her second book and attending Widow Mommy events while running her business. She has been able to handle most of the work for her company herself – with a few key exceptions. She hired a web designer and an accountant, and she employs a cleaning service at home. Brown also occasionally finds a sitter What keeps her going: “Success for me is having my daughter think of her mom as a great mom,” Brown said. “That’s more important to me than the success of a business or a financial success.” In her dreams, her husband, Todd, sometimes appears with a smile that conveys a far deeper meaning. “I think it means I’m doing a good job,” she said. Nelson is a freelance writer based in Madison, Wis. Kristen Brown’s Favorites Most recently watched movie: Brown is a movie buff who even attends the Oscars. She most recently saw Harry Potter and the Deathly Hallows, Part 2 and Horrible Bosses. Best sources of ideas and inspiration: An avid web surfer and blogger, she enjoys the Huffington Post web site and books by Deepak Chopra, whom she recently met. Brown’s Tumblr site is a place where she shares other “daydream fodder”: http://happyhoureffect.tumblr.com. Can’t live without … the iPad, wine, bacon and notebooks for writing to-do lists. Photo: Geoff Curzon TFW Magazine | FALL 2011 7 efore you claim to be offended and skip over this article altogether, I’m not talking about that piece of your anatomy you’re afraid looks too big in those jeans. I’m talking about something much more important to you! Your big BUT is that ‘thing’, that thing that continues to get in the way of achieving your goals and dreams. Have you ever said something like, “I want to quit smoking, but…” or “I want to get a different job, but…”? How about “I wish I could [insert dream here], but…”? Seeing a pattern? Your big BUT is typically driven by your fears. You may have a fear of failure or fear of what others will think of you, fear of being embarrassed, fear of losing something, and the list goes on and on. Fears are not the enemy. They are very real things that need to be addressed. But (pun intended) we are not talking about the fear of spiders or fear of flying here. We’re talking about an innate fear that is prohibiting you from reasonably assessing your current situation and attaining a desire. Marianne Williamson wrote in her book A Return to Love, “Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful beyond measure. … We ask ourselves, Who am I to be brilliant, gorgeous, talented, fabulous? Actually, who are you not to be? You are a child of God. Your playing small does not serve the world.” Do you remember when you were eight years old and your whole world was about school books, 8X www.tritfw.com | TFW Magazine lunchboxes, being with your friends, playing ‘kick the can’ outside (for those of us over 40) and never thinking a thing beyond the next moment? I hope you have similar warm, comforting memories from your childhood. Do you remember the first time you were rejected, embarrassed or failed at something miserably? How about the first time you got caught doing something you weren’t supposed to do, or had to own up to something you did that didn’t put you in a very good light? Now how do you feel? More than likely, you’ve gone from feeling really good about those fond memories, to feeling pretty badly about those negative memories, right? What changed? In reality, nothing changed … except your thoughts. Our minds can be both the best friend and worst enemy we ever had. It can be full of what I call ‘mind trash’ that gives us a million reasons why we can’t achieve something or it can be full of positive affirmations supporting every dream we will ever have. Where does ‘mind trash’ come from? It develops in each of us over time with each disappointment we get over, each perceived failure we turn into a learning experience, each criticism we use for our growth and each challenge we overcome. We are rewarded for choking down that experience and foraging on. The fear comes in to play the next time … the next time when you’re just a little more reserved, a little more hesitant to put your heart out there, a little more quiet. Y o u r B I G B U T … … by Ly n n Z e tt l e r What would you do if you knew you couldn’t fail? Wait … read that line again. Imagine … for a moment … if you had no barriers at all – what would you be doing different than you are today, would you be someone different altogether? For some of you the answer may be NOTHING. I applaud you. This is validation that you are living the life of your dreams. For others, take a few minutes, think about what you would do and write it down. Remember – no barriers allowed. Write down the dream and don’t worry about the barriers just yet. How would your life be different? What would you be doing? Where would you be living? Would you be in the same relationship? Would you be in the same job? After you have the vision of what your dream is, let’s look at the perceived barriers. Consider what could get in your way of going after this dream. Is it money, time, family responsibilities, aging parents, children, your job? What is it exactly? Whatever it is … is your big BUT. So, what is YOUR big BUT? Once you know what your big BUT is you can take it a step further. Examining your big BUT is a call to action to break down perceived barriers to goals, dreams and aspirations. It’s a route of discovery to learn where your inhibitions come from, what is really holding you back and what you can do to overcome it. I challenge my clients to examine their big BUT and determine if it really is that big. Is it something that can be overcome? Is there some small thing they can do to point them in the direction of their dream without letting their big BUT get in the way? I certainly don’t mean to insinuate that people don’t have real situations in their lives that can get in the way and I’m not suggesting that you leave your spouse and family to live on a beach somewhere drinking from tall glasses garnished with umbrellas. That’s called v-a-c-a-t-i-o-n. What I’m talking about is taking the time to live intentionally and explore all of your options, instead of automatically assuming that your long held belief system is always true and there are no other possibilities. It’s your turn. Finish this sentence, WITHOUT a BUT… More than anything in the world I want … Lynn is an Associate Certified Coach through the International Coach Federation and an ACP graduate of Coach U. Lynn is also a certified Print® Coach who can help clients understand and value their motivators, drivers and shadow behaviors. To learn more about Lynn visit www.your-personal-brand.com. TFW Magazine | FALL 2011 9 Gear to get American Express (RED)™ joinred.com/red/#shopred By (RED)™ Saves lives. American Express is a founding partner of (Product)RED. With every purchase made on the American Express (Product)RED Card, American Express contributes 1% directly to the Global Fund. | DELL connecting to Africa dell.com/art The Dell Inspirion™ Zino HD has commissioned global artists to create exclusive (PRODUCT)RED artwork for the Dell Design Studio, allowing individuals to personalize their PC. Dell will make a $20 contribution to the Global Fund to help eliminate AIDS in Africa. City Noise-Canceling Headphones by iGo igo.com NK Bamboo Pashmina The iGo City noise-canceling headphones minimize distractions while the built-in microphone makes hands-free calling a breeze. iGo offers an award-winning line of eco-friendly power solutions based on its patented iGo Green technology, which eliminates wasteful and expensive standby or vampire power. A portion of profits will be donated to organizations to help end modern day slavery and restoration of survivors. elementecowear.com Ultra soft cozy 100% bamboo Viscose Pashmina. Main product base is made from discarded and /or recycled scraps of fabric by fair trade for workers and manufacturers. Element Eco Wear pledges a portion of profits to eco-charities. FEED USA Map Denim Bag feedprojects.com FEED 15 bag, 15 meals will be provided through World Food Program. Clarins has always aimed to create a more beautiful future. Loyal to humanitarian values, Clarins is pleased to be working with FEED to help fight hunger worldwide. Founded in 2001 by Lauren Bush. American Red Cross Solarlink FR360 Eton Emergency Radio redcross.org Stay informed and prepared with the self-powered Solarlink FR360 emergency radio. With four different power sources, including hand crank and solar power you can count on access. American Red Cross invests in humanitarian service programs. 10 www.tritfw.com | TFW Magazine 10 E s s e n ti a l s Baily Hemp Satchel by Hemptress™ theultimategreenstore.com The Baily Satchel is an eco chic handbag. All Hemptress bags are made of hemp, organic cotton, recycled PET fabric and low-impact hemp dyes. The leather is recycled from “reborn” repurposed leather. The Hemptress factories adhere to fair trade practices and a portion of their profits are donated to animal rights groups. autumn Reads Charity Pot lushusa.com Helping change the world, one body lotion at a time. Made with skin softening cocoa butter and almond oil to make your skin feel lovely, and the delicate scent of Geranium essential oil balances the fragrance. 100% of the retail price of the Charity Pot hand and body cream goes directly to carefully selected charities around the world that support animal rights, environmental protection and humanitarian concerns. The Hunger Games by Suzanne Collins Start Something That Matters by Blake Mycoskie The Night Circus by Erin Morgenstern The Lean Startup by Eric Ries The Essentials of Fabulous by Ellen Lubin-Sherman STOP Talking To Me! by Lynn Zettler Jacquard Beaded Diary 7loaves.com The Red floral fabric and gold bead accents evoke a regal oldworld sentiment. Handcrafted by artisans from Usha India. Usha stands for “the early morning twilight, ushering a good bright day and the day forward.” Usha is committed to fairness in production and trading practices. 7loaves bridges third world artisans with first world consumers through Fair Trade. Cord Wrap Wedges by TOMS toms.com Nothing says fall like the familiar softness of corduroy. And nothing says I’m ready for anything like TOMS Wedges. With every pair sold, TOMS will give a pair of new shoes to a child in need, One for One™. TFW Magazine | FALL 2011 11 Focused Energy > rejuvenating your determination by T here will always be distractions and obstacles that stand in our way. The question is how do we persevere and push through to achieve our professional and personal goals? My experience has taught me that focused determination is key. In my late 20’s and newly married, I became a boat owner. We bought a brand new 26' center console Scarab. It was the ideal boat for fishing, scuba diving and cruising the California coast. But still I was reticent and wondered if we’d really get that much use out of it. Then a friend suggested I enter the Catalina Ski Race, a grueling 62 mile water ski race from Long Beach to Catalina Island and back on a single water ski. Crazy, I know. 12 www.tritfw.com | TFW Magazine Janine McDonald It was a watershed event in my life. I finished the race that day to the cheers of family and friends. People would ask, “How did you hold on that long?” Countless hours in the gym and ocean and an abundance of focused determination. The mental fortitude I developed during the nine months of training forever changed me. I never again doubted that I could not do anything I set out to achieve. Life continued on, I had a son and then my marriage disintegrated. In the midst of my divorce, the company I worked at for 18 years was sold. My dream job as Vice President of Organizational Development was absorbed and I was at a cross roads. Yet strangely, I was at peace. I was unwavering in my confidence that whatever path I chose, I would succeed. On the heels of the race and having received another promotion, I was contemplating my next move. Not quite ready to start a family, I enrolled in a graduate program in organizational leadership at Chapman University. This was my next test. Only with extreme focus could I keep the pace with the demands of a full time job and graduate school. So in the midst of the recession I took a leap of faith, and started my own business. If ever there was a time I needed to draw on my ability, forge forward and execute a plan, this was it. With each step and each conversation I drew closer to having a sustainable consulting practice that would allow me to create the life I wanted. What does it take to stay the course? It requires all your attention, effort and resources to bear on a single purpose plus being firm and fully committed to your goal. That is focused determination. It also requires energy. Achieving your goals and getting more done is not about time management. The solution to getting more done is energy renewal. Are you working 12 hours a day? Sleeping poorly? Not exercising? Disengaged from your family? If this is the case, you are not performing at your peak. By recognizing your own energy, you can take responsibility to change these depleting behaviors. By fostering simple rituals that help you regularly replenish your energy, you can build physical, emotional and mental resilience that will help you in all aspects of your life. For me these rituals include a break every couple of hours, reducing interruptions, showing appreciation for others, spending more time doing activities I enjoy and spending time with my son. email. I focus on activities that bring longer-term value and are my priorities rather than reacting to immediate crisis and demands from other people. Think about it, 90% of the email you receive requires responding to someone else’s priorities, not your own. I take at least one email-free vacation a year. Truly, it’s possible and it’s heaven on earth. I also set boundaries for evening and weekend work. I make time for reflection and creative thinking – time to just be with myself and my thoughts. I read, I practice yoga and I laugh. All these practices help me find peace so that I may be present and focused in my work and my life. Focused energy and serious intent push you to do your best work. Intermixed with periods of rest and recovery, you can be a force to be reckoned with and achieve your highest potential. So what small change can you make today to rejuvenate your personal energy and bring more focused determination to your life? FResource! REE The essential resource for REAL women, making REAL progress towards REAL success. Join our community today and receive real world insight from highly regarded professionals. www.tritfw.com Local Clients. Lining up. There was a day when I too was proud to be the queen of multi-tasking – no more. Now I focus on one thing at a time, and I minimize distractions like Entrepreneur, people developer, solutions enabler and learning experience architect, Janine McDonald is an organizational consultant and founder of J9 Leading Solutions. Visit her at www.J9LeadingSolutions.com or contact her Janine@J9LeadingSolutions.com. *FREE* eCourse: How to Easily FIND & GET New Local Clients www.CaptureLocalBiz.com TFW Magazine | FALL 2011 13 Fabulous Why Women Need To Own T As Their Brand he Essentials of Fabulous started out as a “primer” for both women and men on the subject of acquiring fabulous and making it part of their daily living. For the last 15 years, we’ve acquired some awful habits (taking a cell phone call in the middle of a conversation, writing on a Blackberry when sitting on the dais about to win an important award, ignoring people rather than initiating a hello and forgetting to send a handwritten thank you note after someone has set up an introduction or sent you a lead for new business). Small things can add up to a reputation for being clueless, cloddish and definitely not “fabulous” no matter what car you are driving or fashion designer you are wearing. you’re faring during this difficult period for all businesses. I decided to write the book on how to be fabulous now because it matters more than ever – especially in an anemic economy when jobs are few and clients are retrenching rather than taking an aggressive position. People-skills and the ability to nail a first impression in three seconds is an extremely valuable asset. : Flair has nothing to do with being flashy or inappropriate. Flair has to do with letting your personality shine. You can take a navy blue pantsuit and give it flair with a crisp white shirt, an oversized pin found at a flea market or a red briefcase instead of the requisite black. You can buy a terrific winter coat and wrap a polka dot scarf around your neck. Flair is a statement of confidence and wit, a way to stand out and be noticed. Don’t be afraid to put a little zing in your packaging – it’s not only fun, it’s imaginative and refreshing. I’ve made this article an imaginary Q & A on the issues of fabulous and why it matters to professional women who are competing at the highest levels. I’m convinced that having a fabulous aura isn’t like “an iPhone with apps.” It’s a necessity. It’s like air. So here are the questions I hear most often from my coaching clients and my responses: # : Why does a fabulous persona impact a woman’s reputation if she’s already well qualified and competent at what she does? Question # 2: Answer: Answer: Question 1 I intentionally chose to make “Competence” Chapter Seven in The Essentials of Fabulous. I didn’t make it Chapter One (Passionate About Life) or Chapter Two (Delightfully Authentic). I made it Chapter Seven because it’s extremely important, but it can be trumped by passion and authenticity. I coached a CEO who had been downsized twice despite a resume filled with Ivy League schools and blue chip companies he had led. Yes, he was qualified and competent but he didn’t “give” anything. He wasn’t “on,” he kept his door closed throughout the day, and he didn’t know the names of the people around him. Competent, yes. Charismatic and wonderful to work with? Questionable. Competence is an essential of fabulous but not “the” most important. 14 www.tritfw.com | TFW Magazine Why don’t women talk about themselves in a way that enables them to establish their credentials without feeling as though they’re bragging? There’s a huge difference between bragging and talking about what you do with passion and excitement. We need to master that difference in order to capitalize on opportunities when you’re in front of people. For example, let’s say you landed a big account. Kudos! Now you’re at a cocktail party and instead of “smart talk” (the savvy alternative to “small talk”), you begin the conversation by talking about this “big account.” (Yawn). Option #2: You just landed a big account but instead of talking about it, you start off engaging with someone in a meaningful way. Instead of tooting your horn, you talk about your work, how it moves you and why you love doing it. People who are passionate and fully engaged are completely beguiling. Who knows? We may even ask you how Question 3 # : In The Essentials of Fabulous, you put a lot of emphasis on “flair.” How can you have “flair” if you’re working in an industry that requires a more modest, less flashy appearance? Answer Question # 4: The business world is extremely fastpaced. In addition to managing people, I also need to make sure my clients are being served at the highest level. Due to the workload, I tend to write one-word answers in an email. You talk about that in your book but I don’t understand why it’s such a no-no. Answer : I detest one-word answers in an email. They’re brusque and since emails have no tone, they leave the reader to wonder if you’re angry or gung-ho excited. In this virtual world, our emails are an extension of who we are and how we interact with the world. Most people do not use emails properly (they’re not just about information, they’re a way to connect). Emails are an opportunity to brand you a super-performer. Make sure your virtual by E llen L u bin - S herman presence is just as warm and terrific (and fabulous) as you are in person. Check your spelling and grammar; don’t use one-word responses; don’t expect the reader to have to “work” by remembering what they asked you two days ago. Sure it’s a lot of work to get it right but that’s the difference between the fabulous ones and the also-rans. Fabulous people will always out-perform the competition. Question # 5: Many of the male colleagues on my level spend time playing golf as well as taking their clients out to lunch or dinner but I think it’s important to do the work rather than waste time schmoozing. What’s your opinion? Answer : Oh dear. Oh dear. You are off-track here. Those guys who are wining and dining their clients are working. They are not wasting time – they are building relationships and relationships are the linchpin to referrals and recommendations. Sitting in your office and sending a birthday card to a client is far less effective than picking up the phone and inviting him/ her for a birthday celebration. High-tech (emails) is fine but warm-touch (a phone call to celebrate a child’s acceptance to law school) is what keeps you on the client’s radar screen. Question 6 # : There’s a great deal of competition in the office and occasionally, I need direction on how to handle a difficult client or a sticky business issue. Is there a way to get this information without tipping my hand that I’m in need of help? Answer : You’ve heard of a “personal board of directors” Haven’t you? Well you will when you get to Chapter 11 (fabulous people have a board). Every successful person has a board of directors stacked with competent, honest and caring types who want to see you get everything you want. How do you create a board? Make a list of the savvy, sharp, insightful people you know. Invite them to serve on your board and offer to serve on theirs. Since your board has to close the gap that stands between you and your shifting array of goals and ambitions, make sure you’ve selected people who are open and accessible, savvy and seasoned and not afraid of telling you the truth. A board is there for you to use when you need it but you must never waste their time since they’re doing all this scheming free of charge. And remember to select people with a sense of humor and who want to wave the pompoms when you nail it! Question # 7: I work long hours and I rarely have time to read a newspaper. In your book, you seem to be critical of people who don’t “get it.” Why is “getting it” so important? Answer : How easy it is to convince ourselves that living in a bubble is acceptable. But it’s not. How can you possibly build a connection with a client based strictly upon the work? Furthermore, how can you build a connection with anyone without having something interesting to talk about? Yes, I’m a champion for being “with it” because that is what makes someone fabulous. Fabulous people are curious. They teach themselves new tricks (I love walking into the Apple store and seeing an 85-year-old woman trying to learn how to use a laptop. She’s fabulous incarnate.) In addition to showcasing your passion, a person who’s “with it” is hip, clued in to the zeitgeist, relevant and someone you want to spend time with. Question 8 # : What’s the difference between being driven versus crazy/obsessive? Answer : I want to live a purpose-driven life, filled with challenges, meaningful relationships and goals. I want to push myself and keep flying … I hope “landing” is a long time away. But I’m not obsessive nor should you be. Keep things in perspective. Always look at your life in the long-term, not just the blips on the radar screen. Through good times and bad, keep your goals in front of you and focus on the positives, your positives! I’m always amazed when people talk at length about their failures but spend no time talking about their successes. When things go right, pat yourself on the back. Revel in it! And when things go wrong, congratulate yourself for trying because most people don’t even do that. Ellen Lubin-Sherman, author The Essentials of Fabulous, Because Whatever Doesn’t Work Here Anymore. Follow Ellen on twitter @essentialsoffab or to learn more about Ellen visit her website www.essentialsoffabulous.com. TFW Magazine | FALL 2011 15 X www.tritfw.com | TFW Magazine