Cisco Services
Commercial Segment
Kumar GB
Senior Vice-President
Services Sales- India & SAARC
Presentation_ID
© 2006 Cisco Systems, Inc. All rights reserved.
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Cisco Services.
Making Networks Work.
Better Together.
1
Agenda
CA India Commercial Team
Value Of Services
Cisco Service Deliverables
Presentation_ID
© 2006 Cisco Systems, Inc. All rights reserved.
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2
CA India Commercial Team
Kumar GB
Sr. VP-Services Sales
India & SAARC
Amitbah Patney
SAM-Commercial
Bangalore
Presentation_ID
© 2006 Cisco Systems, Inc. All rights reserved.
Vishal Amin
CSAM-Tier2
Mumbai
Cisco Confidential
Sameer Apte
CSAM-Tier 1
Mumbai
Ajit Iyer
Marketing
Bangalore
3
Value of Services
Presentation_ID
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
4
The Value of Services
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To Cisco
To Partners
To Customers
Enhance
Customer
Satisfaction
Improve
Partner
Profitability
Realize Full
Potential of
Network Investment
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5
Services Increase Partner Margins
Partner Margins
30%
20%
10%
0%
<20%
21-40%
41-60%
61-80%
>80%
Services as a % of Total Business Mix
Source: BestPerformer™ Benchmark 2006 Report, www.service-leadership.com
Presentation_ID
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6
Service Business Value to Customers
Lower the Total
Cost of Network
Ownership
Presentation_ID
Increase
Network
Availability
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Improve
Business
Agility
Speed
Access to
Applications
7
Spotlight on Smart Commercial Services
Cisco
Smart Care
Service
Cisco
SMARTnet
Service
Cisco Smart
Foundation
Service*
*Cisco Smart Foundation Service was previously called SMB Support Assistant
Presentation_ID
© 2006 Cisco Systems, Inc. All rights reserved.
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8
Cisco Service
Deliverables
Presentation_ID
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9
A Lifecycle Approach To Service
Coordinated
Planning and Strategy
Make Sound Financial Decisions
Prepare
Prepare
Operational Excellence
Adapt to Changing Business
Requirements
Optimize
Optimize
CISCO
Plan
Plan
Assess Readiness
Can Your Network Support the
Proposed System?
PARTNER
Maintain Network Health
Manage, Resolve,
Repair, Replace
CUSTOMER
Operate
Operate
Design
Design
Design the Solution
Products, Service, Support
Aligned to Requirements
Implement
Implement
Implement the Solution
Integrate Without Disruption or
Causing Vulnerability
Presentation_ID
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco Confidential
10
Integrated Solutions for End-to-End
Support
Innovative system and
application software
and IT-related support
that helps maximize
your technology
investment
Flexible and responsive
hardware replacement
support that helps
maximize your
operational reliability
Presentation_ID
Software
Support
Advance
Hardware
Replacement
© 2006 Cisco Systems, Inc. All rights reserved.
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Cisco.com
Cisco® TAC
Increases your selfsufficiency and
productivity with
registered access to
online tools and
resources
Supplements your inhouse staff with access
to highly-trained
network and application
software engineers, and
R&D engineers
11
Cisco Advanced Services (AS) Portfolio
Focused Technical
Support (FTS)
Three levels of focused
technical support for
large/complex networks
business operations
Network Optimization
Service (NOS)
Minimize down time
Enhanced security
Increased operational
efficiency
AS
•Optimizing network
.
investment
• Speeding up migration
of advanced technologies
Unified
Communications
(UC)
Data Centre Network
(DCN)
• Improves network availability
• Business continuity
• Disaster recovery capability
Security
• Prepare, plan, design,
implement and optimize a UC
network
Network Availability
Improvement Support
(NAIS)
• Helps prepare, plan, design,
implement and optimize a
secure network
• Manage network reliability
• Identifying risks associated with
resiliency & effectiveness
Presentation_ID
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12
Cisco India Depots
Presentation_ID
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13
“Lifecycle Services is the framework for
our support strategy as a company over
this next decade… As we move from a
box mentality to complete solutions and
productivity for our customers, it is key to
the company’s future success that we do
this right. It is truly about Cisco taking it
to the next level “
John Chambers,
President and CEO
Presentation_ID
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14
Q&A
Presentation_ID
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15
Presentation_ID
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16
CA India
Organization
Kumar GB
Sr.VP
Services Sales
India & SAARC
Ashwini Singh
Exec Admin
Field
Support
Archit Dalal
Finance
Aarathi Chellappa
Muhammed Altaf
SWAT-SAM
David Thomas
Presentation_ID
Delivery
Legal
Human Resources
Bidhan Roy
SAM- SP
Sachin Hinduja
SAM- Govt&Def
Amit Garg
SWAT-SAM
Rubinder Rekhi
SAM-ITS
Sanjay Das
SWAT-SAM
Kavita S Datta
SAM- Enterprise
Ajit Iyer
Marketing
Amitabh Patney
SAM-Commercial
Jaideep Gupta Ashish Tawade
SSM
SSM
Sameer Apte
CSAM Tier 1
Vishal Amin
CSAM Tier 2
Rakesh Goyal
Janardhana Padavala
Amit Murarka
Deepak Natarajan
Noraimi Leman
Advanced Services
Technical Support
Service Sales Ops
Major Opportunity
Mgmt
Major Opportunity
Mgmt 17
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