Cisco Services Commercial Segment Kumar GB Senior Vice-President Services Sales- India & SAARC Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Services. Making Networks Work. Better Together. 1 Agenda CA India Commercial Team Value Of Services Cisco Service Deliverables Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 2 CA India Commercial Team Kumar GB Sr. VP-Services Sales India & SAARC Amitbah Patney SAM-Commercial Bangalore Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Vishal Amin CSAM-Tier2 Mumbai Cisco Confidential Sameer Apte CSAM-Tier 1 Mumbai Ajit Iyer Marketing Bangalore 3 Value of Services Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 4 The Value of Services Presentation_ID To Cisco To Partners To Customers Enhance Customer Satisfaction Improve Partner Profitability Realize Full Potential of Network Investment © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 5 Services Increase Partner Margins Partner Margins 30% 20% 10% 0% <20% 21-40% 41-60% 61-80% >80% Services as a % of Total Business Mix Source: BestPerformer™ Benchmark 2006 Report, www.service-leadership.com Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 6 Service Business Value to Customers Lower the Total Cost of Network Ownership Presentation_ID Increase Network Availability © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Improve Business Agility Speed Access to Applications 7 Spotlight on Smart Commercial Services Cisco Smart Care Service Cisco SMARTnet Service Cisco Smart Foundation Service* *Cisco Smart Foundation Service was previously called SMB Support Assistant Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 8 Cisco Service Deliverables Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 9 A Lifecycle Approach To Service Coordinated Planning and Strategy Make Sound Financial Decisions Prepare Prepare Operational Excellence Adapt to Changing Business Requirements Optimize Optimize CISCO Plan Plan Assess Readiness Can Your Network Support the Proposed System? PARTNER Maintain Network Health Manage, Resolve, Repair, Replace CUSTOMER Operate Operate Design Design Design the Solution Products, Service, Support Aligned to Requirements Implement Implement Implement the Solution Integrate Without Disruption or Causing Vulnerability Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 10 Integrated Solutions for End-to-End Support Innovative system and application software and IT-related support that helps maximize your technology investment Flexible and responsive hardware replacement support that helps maximize your operational reliability Presentation_ID Software Support Advance Hardware Replacement © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco.com Cisco® TAC Increases your selfsufficiency and productivity with registered access to online tools and resources Supplements your inhouse staff with access to highly-trained network and application software engineers, and R&D engineers 11 Cisco Advanced Services (AS) Portfolio Focused Technical Support (FTS) Three levels of focused technical support for large/complex networks business operations Network Optimization Service (NOS) Minimize down time Enhanced security Increased operational efficiency AS •Optimizing network . investment • Speeding up migration of advanced technologies Unified Communications (UC) Data Centre Network (DCN) • Improves network availability • Business continuity • Disaster recovery capability Security • Prepare, plan, design, implement and optimize a UC network Network Availability Improvement Support (NAIS) • Helps prepare, plan, design, implement and optimize a secure network • Manage network reliability • Identifying risks associated with resiliency & effectiveness Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 12 Cisco India Depots Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 13 “Lifecycle Services is the framework for our support strategy as a company over this next decade… As we move from a box mentality to complete solutions and productivity for our customers, it is key to the company’s future success that we do this right. It is truly about Cisco taking it to the next level “ John Chambers, President and CEO Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 14 Q&A Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 15 Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 16 CA India Organization Kumar GB Sr.VP Services Sales India & SAARC Ashwini Singh Exec Admin Field Support Archit Dalal Finance Aarathi Chellappa Muhammed Altaf SWAT-SAM David Thomas Presentation_ID Delivery Legal Human Resources Bidhan Roy SAM- SP Sachin Hinduja SAM- Govt&Def Amit Garg SWAT-SAM Rubinder Rekhi SAM-ITS Sanjay Das SWAT-SAM Kavita S Datta SAM- Enterprise Ajit Iyer Marketing Amitabh Patney SAM-Commercial Jaideep Gupta Ashish Tawade SSM SSM Sameer Apte CSAM Tier 1 Vishal Amin CSAM Tier 2 Rakesh Goyal Janardhana Padavala Amit Murarka Deepak Natarajan Noraimi Leman Advanced Services Technical Support Service Sales Ops Major Opportunity Mgmt Major Opportunity Mgmt 17 © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential