COLOMBIA USAT pages 1-5.qxd 8/7/11 21:22 Página 1 Our World Wednesday, July 20, 2011 COLOMBIA Working hand in hand towards a new era This supplement to USA TODAY was produced by United World Ltd.: Suite 179, 34 Buckingham Palace Road - London SW1W 0RH - Tel: 44 20 7409 3106 - ourworld@unitedworld-usa.com - www.unitedworld-usa.com INTERNATIONAL RELATIONS President Santos steps up foreign relations drive Colombia’s President is engaged in global efforts to mitigate the impacts of climate change, and is also working with other nations to improve multinational understanding in the region Presidents Santos and Obama met in April 2011 to discuss cooperation between the two nations in security, economic and social issues olombia and the United States have built a strong, longstanding relationship based upon respect, cooperation, and common goals. Some of the values both countries share are democracy, individual freedom and freedom of the press, the rule of law, economic prosperity, and the expansion of opportunities for all. Now is time for the next step. When Juan Manuel Santos Calderon was elected President in August 2010, he took over the reins of a very different coun- C try than the one his predecessor Alvaro Uribe had inherited in 2002. Colombia’s transformation over the past decade has been extraordinary, and where former president Uribe was faced with the task of regaining control of conflict-torn territory, President Santos presides over one of Latin America’s most successful and prosperous economies, and a regional leader in peace, justice and security. While continuing with Mr. Uribe’s pro-market economic platform and democratic security policies, President Santos’ path since taking office has dif- fered from his predecessor’s in several ways. Restoring relations with Venezuela and Ecuador, the new President has depolarized divisions within the country that marked Mr. Uribe’s presidency. He has also turned his attention to judicial reform, and launched a corruption probe into the national anti-drug trafficking agency. He has worked to amplify the agenda with the U.S. beyond the free trade agreement, and has initiated important new legislation, such as the Victims’ and Land Restitution Law, which has been globally applauded. In May this year, Congress approved the new anti-corruption law, hailed by President Santos as the most ambitious ever seen in Colombian Congress. Prohibiting the state from contracting political campaign contributors while the supported candidate is in office, the law aims to close the revolving door between public and private sectors. Through this anti-corruption initiative, coupled with others in matters of security, Colombia has proven to be not only a regional leader, but a global trendsetter to watch. President Santos has also made moves to ensure a more equitable distribution of the country’s mineral and hydrocarbon wealth through his ‘Prosperity for All’ national development program, while working to guarantee best practice and the protection of human rights. The President’s economic platform is focused on the sustainable development of five economic engines: agriculture, infrastructure, housing, innovation and energy, and targets annual GDP growth of 5%. Ready for business and new open doors with U.S. Human rights, democracy, energy, technology, and social and economic development are listed in the new agenda between the U.S. and Colombia ‘TODAY, COLOMBIA IS A COUNTRY THAT HAS THE CAPACITY AND THE EXPERIENCE TO COLLABORATE IN REGIONAL AND GLOBAL ISSUES’ GABRIEL SILVA LUJAN, Ambassador of Colombia to the U.S. After more than a decade of Plan Colombia – the country’s successful strategy to combat drug terrorism in collaboration with the U.S. – Colombia is ready for a new era in its relations with its northern ally and largest trading partner. In September 2010, President Santos met with President Obama to discuss a wider agenda between the two countries that moves beyond security issues to include democracy and human rights, energy, environment and climate change, economic opportunities, culture and education, and sci- ence and technology. Colombian ambassador to the U.S. Gabriel Silva Lujan says, “Safety and security are still of great relevance but now we are looking to expand into a meaningful and substantive bilateral agenda.” This new agenda will even move beyond the free trade agreement between the two countries, which is awaiting approval from the U.S. Congress. “Today, Colombia is a growing, stable and safe country, and one that is highly important for companies in the U.S.,” says the ambassador. Perhaps one of the most important aspects in which President Santos has distinguished himself from the outset has been in Colombia’s foreign relations. Upon his election, analysts predicted the new President would work to increase Colombia’s influence in the region and place a greater emphasis on regional integration. Many believe that President Santos could fulfill the vacancy in Latin American leadership left by former Brazilian president Lula da Silva. Indeed, since taking office less than a year ago, the Colombian President has restored ruptured diplomatic relations with Venezuela and Ecuador, acted as a mediator in securing Honduras’ return to the Organization of American States, and pushed for greater international involvement in the reconstruction of Haiti in the United Nations (Colombia was elected last October as a non-permanent member of the UN Security Council for the 2011-2012 term). A UNITED WORLD SUPPLEMENT PRODUCED BY: Gemma Gutierrez, Alvaro Buenaventura, Carlos Rodriguez-Villa, Irama Vega, Alberto Mariscal, and Saturnino Izquierdo A more extensive version of this report is available at http://unitedworld. usatoday.com/ourworld.htm Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content COLOMBIA USAT pages 1-5.qxd 2 8/7/11 18:13 Página 2 Wednesday, July 20, 2011 Distributed by USA TODAY COLOMBIA A country dedicated to human rights In Juan Manuel Santos’ 2010 presidential inaugural speech he promised to pass a land restitution law to return stolen lands and to help the victims of violence President Santos appointed German Vargas Lleras as his Interior and Justice Minister to oversee the enactment and implementation of a key piece of legislation, which the minister has described as “the most ambitious human rights project in Colombia and an example to the world”. The country’s Senate approved the Victims and Land Restitution Law in May this year. The legislation will provide reparations to the victims of violence during the conflict among the government, guerrillas and drug traffickers, and return stolen land to people forced off their property. President Santos and Mr. Vargas Lleras are working hard on other reforms as well. GERMAN VARGAS LLERAS, Minister of Interior and Justice One important area is changing the law which governs the distribution of royalties generated by extracting the country’s mineral wealth. The new legislation will divide the country into six regions and ensure that each one receives royalties from the minerals taken from within its borders. Transparency in government and in the justice system is another project for the ministry. The goal is to provide citizens, companies and investors with a level playing field, and to fight the scourge of corruption. The new rules will prevent businesses or people who have been involved with past corrupt practices, for example, from getting more work with the government. To provide even more certainty, the government has proposed a change to the Constitution that will end the possibility of retroactive sentences regarding taxation and on penal matters. There is also a plan to strengthen arbitration as a means of solving legal conflicts, which will provide a faster alternative to the courts. “President Santos is setting an example of democracy, unity, of a new Colombia where his main focus is not on solving the past problems, but on looking straight ahead,” says Horacio Velez de Bedout, president of telecommunications company UNE. “I don’t think we need to return to gain momentum, the momentum is in ourselves.” Big reduction in violence has put economy back on the foreign investment map Terrorist acts are down 84% from 2002. Homicides and kidnappings have dropped 45% and 88%, respectively, from 2002 through 2009, marking the lowest rates in 22 years. The Plan Colombia is proving effective and the result is higher confidence at home and abroad During the 1970s and 1980s, Colombia became famous as a source of cocaine and as a country scourged by political violence. The country, whose biggest legal exports are oil, coffee and coal, was embroiled in a guerrilla war against several different armed groups that sought to overthrow the government. The biggest insurgent group, the Revolutionary Armed Forces of Colombia, or FARC in its Spanish initials, in the 1990s began to move into drug trafficking and production to fund its efforts, sparking further violence and forcing the government to develop a much stronger response to the FARC and other groups. The Plan Colombia was developed by the Colombian and U.S. governments to help train and equip the South American country’s police and armed forces for the fight against the armed groups. The plan has been a great success, cutting the murder rate from 77.5 per 1,000 inhabitants in 1999 to 34 per 100,000 in 2010. “The Plan Colombia has allowed us to gain military and police capacities that we didn’t have before,” says Rodrigo Rivera Salazar, Colombia’s Defense Minister. “These capacities have been fundamental to our success against drug trafficking, terrorism and illegal drug cultivation. It’s not a plan that was conceived to last indefinitely, but rather with the goal of improving Colombian capacities, and that goal has been achieved.” President Juan Manuel Santos has continued most of the elements of Plan Colombia put in place by his predecessor, Alvaro Uribe. The gains from Mr. Uribe’s policy of democratic se- curity, and from President Santos’ focus on promoting the country’s economy, have managed to change the business community’s opinion of the country, and are helping to at- tract investments from abroad. “Mr. Uribe turned the country around 180 degrees,” says Pedro Miguel Estrada, president of Compañia de Empaques. “In regards to foreign While serving as Defense Minister, President Santos gained popularity for his successful fight against FARC investment, Uribe created trust, and the will to invest and believe in the country.” The military is also doing its part to help the economy. The Defense Ministry has organized the companies it owns, which provide logistic, social and security services to the armed forces, into the Social and Business Defense Group (GSED). The GSED, which oversees 18 different companies, is tasked with contributing “in an efficient and measurable way” to peace and public safety in Colombia by supplying the armed forces with needed goods and services. The emphasis at the group is on increasing efficiency and productivity, to better help the military, security apparatus, and ultimately, Colombian citizens. “Colombians have become increasingly demanding, they are demanding more and more results, better actions,” says Mr. Rivera Salazar. “This represents a major cultural change because it guarantees the continuity of this policy.” Colombia’s reinvention has Stock market named ‘the best led to great economic growth in the world’ Ricardo Triana of the Council of American Enterprises points out that economic stability has defined and distinguished Colombia amidst the global economic crisis The global crisis that shook many of the world’s biggest economies in 2007 and 2008 had less of an effect on Colombia, which had learned its lesson earlier, during a crisis in the 1990s. The country’s financial system is well regulated and stayed strong during the recent difficulties, and the central bank used a steady hand when it set interest rate policy to help control growth. “Two major factors have contributed to the financial health of Colombia: a strongly anti-cyclical monetary policy and a sound financial system thanks to the lesson learned in the crisis of the late 90s,” says Jose Dario Uribe, manager of the central bank, or Banco de la Republica de Colombia. That situation has made Colombia an ideal place for investors seeking opportunities. The country was ranked 39th in the World Bank’s 2011 edition of its Doing Business survey, which ranks 183 countries based on a series of criteria. The area where Colombia ranked highest in the survey was ‘protecting in- vestors,’ where it was ranked fifth overall. “I’d encourage all American companies to come and invest because there are opportunities in Colombia in nearly every field,” says Juan Pablo Jimeno, country manager at CB&I Colombia, one of the world’s leading engineering, procurement and construction firms. Colombia’s gross domestic product has had solid growth in recent years, as have its banks, making the financial sector an area with strong potential for outside investors. One indicator of the country’s financial stability is that Standard & Poor’s raised Colombia’s credit rating to investment grade earlier this year. Between 2001 and 2007, the Colombian Stock Exchange grew fourteen-fold, and it has embarked on a project that unites the Peruvian, Chilean and Colombian markets This has been a good year for the Colombian Stock Exchange, or BVC in its Spanish initials. The steady rise of its benchmark index, spurred by robust economic growth and demand for good investment opportunities, prompted Morgan Stanley in April to call it ‘the best stock market in the world.’ The BVC rose an annual average of 35% over the past 10 years, the best such record in the world, followed by the Peruvian market which rose 24% per year over the same period, according to analysts at the U.S. investment bank. The BVC’s benchmark index will probably rise about 22% this year to 17,500 points, Morgan Stanley said. The exchange also added seven new foreign companies to its Global Colombian Market, where the total number of international shares listed rose to 28 and now includes global giants such as McDonald’s, Intel, AT&T and Microsoft. The BVC is now part of a new stock exchange that unites the Colombian, Peruvian and Chilean bourses, providing a larger pool where business can seek capital. Launched on May 30, the new exchange is called the Integrated Latin American Mar- ket and is the second biggest exchange in Latin America, after Brazil, in terms of combined market capitalization of the companies listed. The bigger market will provide many advantages for companies that list their shares there, explains Jose Dario Uribe, manager of the Banco de la Republica de Colombia, the country’s central bank. “The integration of the stock exchange with Chile and Peru will open great opportunities for investment in the three countries and will increase business competitiveness in the region,” he says. Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content COLOMBIA USAT pages 1-5.qxd 8/7/11 20:20 Página 3 Distributed by USA TODAY Wednesday, July 20, 2011 COLOMBIA 3 Booming banks ready to take on world Colombia’s financial solidity since the beginning of the millennium has positioned it well to play a more important role nationally as well as internationally While many of the world’s banking sectors are struggling to recover from the global economic crisis, Colombian banks are thriving in both the local market and more recently, the international market, even making a recent bid to join the Organization for Economic Cooperation and Development (OECD). The South American country learned a valuable lesson about its financial sector during the 1998 national economic crisis, which the rest of the world is discovering now: there needs to be more regulation and transparency. “As a result of the crisis better legislation and regulations were created,” explains Luis Carlos Sarmiento Gutierrez, the president of Grupo Aval, the largest Colombian bank controlling around 30% of the country’s financial assets. “As far as banks were concerned, they stopped being so naïve. New rules for loans appeared.” A more extensive version of this report is available at http://unitedworld.usatoday. com/ourworld.htm Mr. Sarmiento (who is the son of Colombia’s wealthiest man and 135th in the world, Luis Carlos Sarmiento Angulo) went on to say that Colombians have learned that they need to maintain control of the system and become international while still being managed by Colombians. Unlike Mexico and Peru, who have not maintained local control, the three largest banking groups in Colombia, Grupo Aval, Bancolombia and Davivienda, who control more than 60% of all banking operations, are all in the hands of Colombians. As a result of the solidity in Colombia today, the financial system’s assets totaled $666.58 billion, meaning a quarterly growth of 4.19% and an annual growth of 19.04%. The Colombian banks’ success and stability on a local level positions them to move into the international sphere. Moves for economic expansion are seen both on a private and public level, as a result of the growing economy. The Colombian government put in a bid in January to join the OECD, which Colombian President Santos refers to as “a club with good practices.” The OECD, an international organization that works to promote responsible economic policies, is comprised of 34 countries, primarily economically advanced nations. President Santos assures that OECD membership will be a very important qualitative jump in the country’s ongoing development and a way to move into the international scene. “We do not want to compare ourselves only to Latin America, we want to compare ourselves with the world. We have the potential and we have the means to emerge not only in Latin America, where we are already emerging, but also in the world.” OECD member countries are seen as solid economies and more attractive to investors. According to Michael Shifter, president of the InterAmerican Dialogue, the OECD is a privileged club. “Membership is a measure of a certain level of economic development and a commitment to sound policies and goodgovernance practices,” he says, pointing to Colombia’s qualifications for membership including a banking sector with strong fundamentals and macroeconomic stability. Colombia’s bid has also received a vote of confidence from the U.S. “I am very impressed that the Santos administration has adopted this as a goal,” says U.S. Secretary of State Hillary Clinton, who visited the OECD headquarters in Paris in June and highlighted her support for Colombia’s admission to the international entity. “The U.S. wants to support this impressive investment in the Colombian people and to look for how we can reach out to all Colombians.” The economic development in the country in part is related to the strict banking regulations already in place, but also the control of the growing influence of the three main Colombian banks. Grupo Aval, consisting of Bogota, Occident, Popular and AV Villas banks, has assets valued around $32 billion. Its recent purchase of BAC- Credomatic, a company in the British Virgin Islands, for $1.9 billion will give the company more prevalence throughout South and Central America and is expected to make a profit of $200 million this year. The group looks to expand through further bank acquisitions and is in the process of starting to sell its shares in the NYSE. Bancolombia, the second largest banking group, is experiencing enormous success on a global scale with its policy since 2006 of universal banking, expanding their investment porfolio. When Bancolombia started selling their bonds, they received 235 investors from Europe, North America and Latin America totaling $2.7 billion and making them one of the most important Colombian players in the global market. Of these three most important economic players, Davivienda, a member of Grupo Bolivar, is the leader in credit card operations having 1.6 million of the 8 million in Colombia. Just like Grupo Aval, Davivienda has opened a branch in Miami, focusing on international trade. Among its growing global success, the company is also famed for its unbeatable working conditions: Davivienda president, Efrain Forero, was awarded the prize of best employer in 2010. Although growth is important for the banks on an international scale they also are committed to giving back to Colombia. An example is Grupo Aval’s foundation Colfuturo, which helps send 1,000 students overseas every year with scholarships for Masters and PhD programs. Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content Colombia’s financial system has shown annual growth of 19.04% COLOMBIA USAT pages 1-5.qxd 4 8/7/11 20:20 Página 4 Wednesday, July 20, 2011 Distributed by USA TODAY COLOMBIA Ambitious infrastructure plans open up opportunities for the private sector The government is planning major investments in various rail, road, air and port infrastructure projects that are needed to keep the country’s economic growth on the move President Juan Manuel Santos has ambitious plans for his country’s economic growth, and he and his team have identified the five main ‘locomotives’ that will drive expansion. The sectors where the government wants to attract and focus investment are infrastructure, agriculture, energy, housing and innovation. Colombia’s economy has managed to grow steadily over the years, even during the worst times of political and drug-fueled violence, and now that the armed groups have been reduced to nuisances in most regions, the country is ready to advance and make the kind of progress that will improve the lives of millions. Colombia needs investment in transport infrastructure to help economic growth continue. Cargo exports have increased more than 35% in the past five years, while the country’s geographic location, with Pacific and Atlantic coasts, give it great potential to be a transshipment hub in the region. The Transport Ministry expects investments of more than $45 billion on transportation infrastructure throughout the country over the next 10 years, and has plans to attract private companies both in Colombia and from abroad to provide more than 30% of the targeted investment. “We are inviting all investors in the world to come and think of great works because we want to have a lot of private equity, and we are promoting it within and outside the country,” says German Cardona, Colombia’s Minister of Transport. The Ministry is planning to invest in road, rail, air and port The Colombian government is issuing more than $562 million in tenders for road and rail projects projects to improve the flow of goods and people around and into and out of the country. Colombia’s airports will be the focus of one area of the Ministry’s plans, with the goal of providing the country with modern passenger and cargo facilities by the end of 2015. One group of projects, for example, will grant a 20-year operating concession for the airports in the cities of Santa Marta, Cucuta, Bucaramanga, Barrancabermeja, Valledupar and Riohacha in return for investments of about $55 million to improve various areas of their infrastructure. The number of passengers using Colombian airports nearly doubled, from 8 million to 15.6 million, between 1991 and 2009. Air traffic is expected to continue to grow by about 5% a year, according to Aerocivil, Colombia’s civil aviation agency, which plans major investments to improve air traffic control and other parts of the country’s aeronautic infrastructure. “We want the aviation sector to be the mainstay of the ‘locomotive’ of infrastructure,” says Santiago Castro, Aerocivil’s director. In a country the size of Colombia, air transport is very important for moving people and goods around, but as a pro- ducer of bulky products such as coffee and bananas, and heavy materials including coal and nickel, rail and road transport are also vital to the smooth functioning of the economy. The government is in the process of issuing more than 1 trillion pesos ($562 million) of tenders for projects, most of them in the roads sector, while tenders for building the Carare rail line and improving the Central rail system will be issued later this year. In total the government hopes to build 785 miles of new rail. Chinese builders are mulling a project to build a rail line linking Colombia’s Pacific and At- lantic coasts to provide an alternative to the Panama Canal. Another project would expand the capacity of a rail line used to ship coal to the Atlantic coast, a key to boosting exports of high-quality thermal coal. The plans for roads and highways through 2014 will focus on four corridors, and will build or improve about 3,045 miles of roads for about 9.85 billion pesos. The projects include the construction of bridges and tunnels, widening of existing roads and the building of new highways. The new roads and railways will increase the flow of goods to Colombia’s ports, and the government has ambitious plans in that area as well. About 2 billion pesos will be spent over the next four years to improve access to ports, and the government hopes to increase their capacity by 30% annually by focusing on building a few megaports, rather than many smaller ones. Finding financing for major infrastructure projects can be a challenge, and the government is working to make the process easier. It announced last year that the development financing agency, known as Findeter, will be converted into the National Infrastructure Bank, or BNI, to improve access to funding. Findeter lent more than 7 billion pesos from 2007 through 2010, including 1.8 billion pesos for housing, 1 billion pesos for healthcare infrastructure, 759 million pesos for education facilities and 221 million pesos for tourism infrastructure. The government has the financial muscle to finance a big part of its ambitious infrastructure investment plans, but it also welcomes the participation of the private sector, which can participate in big projects and help build the transportation system Colombia needs for future economic growth. “Our doors are open to multinational companies in order for them to come and see the great opportunities in infrastructure, in both rail and ports systems, airports and road concessions that will help make our country more competitive and our economy more efficient,” says Juan Miguel Duran, Ports and Transport Superintendent. Natural resource wealth counted in the billions From hydroelectric potential through minerals and petroleum, Colombia’s bounty of resources is a huge magnet to foreign investors The expression ‘an embarrassment of riches’ can easily be applied to Colombia’s mineral wealth. The country possesses the largest coal reserves in Latin America, is the world’s biggest producer of emeralds, and has significant amounts of gold and nickel. Colombia also produces copper, iron ore and bauxite, the main source of aluminum. As if that weren’t enough, Colombia also has the secondbiggest hydroelectric potential in South America, after Brazil, and proven oil reserves of about 2 billion barrels. That figure could rise by as much as 6 billion barrels by 2020, if exploration continues at the current pace, according to officials at Ecopetrol, Colombia’s state-controlled oil company. President Juan Manuel Santos wants energy and mining to be one of the five ‘locomotives’ of growth, and is acting accordingly. Colombia welcomes foreign investment in these sectors, and especially hopes to attract more money to its oil industry, which has the potential to grow quickly. “There have been very important signals that the Colombian government understands that under private sector development, the oil sector will experience very significant growth,” says Carlos Arturo Espinosa, general manager of Thorneloe Energy Colombia, a privately owned oil exploration and production company. The most obvious signal that the government wants to attract foreign investment was a change to the legal code in January of this year, which opens up foreigners’ access to the stock market and gives Colombian companies seeking financing a new and much bigger potential market to tap. The emerald mining industry is ripe for investment, with recent studies indicating that only 7% of potential deposits in the Boyaca region have been mined. Boyaca is the source of some of the highest-quality emeralds mined today, but its mines need investment to seek out deeper and deeper deposits. Gold is another industry where new financing could greatly boost output. Colombia already has the most proven gold reserves in South America, and many promising areas have barely been explored. Production is mostly small-scale, but new discoveries and better security have allowed rapid increases in output. Colombia also has great potential as an exporter of hydroelectric energy. Already about 70% of the country’s electricity comes from hydroelectric sources, and Colombia’s many rivers give it the potential to increase production beyond its domestic needs. Hydroelectric and other forms of renewable energy are clearly the future for the industry, and Colombia boasts abundant conditions to generate electricity from the wind and the sun. Focusing on those sources would also help protect the environment, another one of the government’s goals. “The great challenge that the country faces is to promote the mining sector with environmental responsibility, and to achieve that balance there must be a midpoint between social development and environmental preservation,” says Cesar E. Díaz, executive director of the Colombian Mining Chamber. Colombia boasts the biggest coal reserves in the continent, as well as generous quantities of nickel, gold, iron ore, copper and bauxite “Innovative” social housing plans to raise quality of life The construction sector, one of the main drivers of the country’s economic expansion, is getting a further boost with the government’s drive to create more social housing President Juan Manuel Santos has announced various different plans to spur economic growth and improve the standard of living of his countrymen. None are more important than the housing program, which will provide the poorest Colombians with what they need most, homes and work. “This is an ambitious project not only socially, but also economically, as the figures show that construction is the most dynamic sector in employment generation,” says Beatriz Uribe, Minister of Housing, Environment and Territorial Development. The government housing initiative goals are to build quality social housing, devel- op the water supply, sanitation, drainage and energy infrastructure that accompanies new home construction, make government land management more efficient and build up the management capacity of the construction sector. Construction is currently one of the main drivers of economic expansion in Colombia, and the forecast by the Colombian Chamber of Commerce for Construction, or Camacol, is for growth of 4% in the sector this year. The government’s investment in the housing sector is an important factor. “Social interest housing is gaining great importance in the market,” says Martha Pinto de Hart, former president of Camacol. “The impetus that the government is giving to the ‘locomotive’ of housing shows a positive outlook for these projects.” The government is encouraging private-sector involvement in the construction program, which will build four to six macro projects in cities around the country. The initiative recently gained the important support of the World Bank, which approved a $40 million loan to help finance it. The World Bank’s regional director, Gloria Grandolini, praised the “innovative” plan and pledged to continue to support housing programs to improve living conditions for those in need. Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content COLOMBIA USAT pages 1-5.qxd 8/7/11 18:15 Página 5 Distributed by USA TODAY Wednesday, July 20, 2011 COLOMBIA 5 Huge tracts of land hold An insatiable appetite major agricultural potential for innovation Famed for its fine coffee beans, Colombia’s varied terrain and climate make it ideal for a wide range of crops From medical developments to education, information technology and biodiversity, programs to spur innovation are taking Colombia forward Colombia has enormous potential to become an agricultural super power. The country boasts huge tracts of undeveloped land in its interior and, with the proper investment, can become as productive and successful as the development of Brazil’s Cerrado, which turned Colombia’s neighbor into one of the biggest agricultural exporters in the world. The government has plans to encourage that development, and is working to attract private investment alongside the state spending that will provide potential agricultural areas with the transport and storage infrastructure necessary to move large amounts of food commodities from farms to export markets. “Colombia has significant potential to contribute as a pantry of food for which there is increasingly strong demand in the world,” says Juan Camilo Restrepo, Colombia’s Minister of Agriculture and Rural Development. Colombia’s varied terrain and climate conditions make it an ideal country for growing tropical crops as well as plants that grow better in tem- The government’s program to transform the Colombian economy is well thought out and tackles several different, and complementary, sectors at the same time. Investments in agriculture and extractive industries will boost output, while spending on transport infrastructure will make it easier to get those products to their markets, at home and abroad. One of the five main ‘locomotives’ identified by the government as vital to growth will have a broad effect on the economy. Programs to spur innovation will help make the whole economy more efficient and operate more smoothly, producing gains for people and business all along the production chain. The country already has organizations that are leading the way. One such pioneer is Corbic, a Colombian company that develops cardioneurovascular medical technology. Founded six years ago, it is the brainchild of five cardiologists and a business manager who saw a niche in the healthcare market. “Innovation has been the flag of our organization, perate climates. Colombia’s best known and most important agricultural export is coffee, which grows very well in the country’s warm, rainy, mountainous regions. Colombian coffee is famous for its smoothness and aroma, and commands a premium on world commodities markets. The U.S. buys about half of the country’s coffee exports, but Colombia also sells ‘COLOMBIA HAS SIGNIFICANT POTENTIAL TO CONTRIBUTE AS A PANTRY OF FOOD FOR WHICH THERE IS INCREASINGLY STRONG DEMAND IN THE WORLD’ significant amounts of the beans to Germany, the Netherlands, Spain and other countries. Other warm-weather crops the country produces – and can produce more of with the proper development – include bananas and plantains, rice, cotton, sugar cane, tobacco and corn. In cooler areas the country’s land is also very fertile and can produce a wide variety of fruits, vegetables and other crops, such as beans, cocoa, wheat, barley and potatoes. The government recently approved a project that will invest about $450 million in underdeveloped regions to help them take advantage of their agricultural potential. Most of the money coming from the state will be spent to build up the regions’ road networks, while the government expects private investors to step in and invest as the transport conditions improve. Investment in infrastructure is another important part of the government’s plans to spur the economy, and all the five so-called ‘locomotives’ of growth will interact with each other to boost expansion further. Another of the government’s most important policies, the redistribution of land to Colombians, will also help encourage agricultural development around the country. “The distribution of land has a historic opportunity to turn the country into a major player in food production globally, as Brazil is also doing,” says Alejandro Santos, the director of Semana Magazine. thanks to new government guidelines, we are exporting patents and innovative ideas to the U.S.,” said Carlos Ignacio Granada, co-founder and general manager of Corbic. The government takes its commitment to innovation very seriously, and is spending accordingly. One project will invest about 5.5 billion pesos ($3 million) on telecommunications infrastructure, to im- THE GOVERNMENT HAS A PLAN TO LAUNCH A SATELLITE THAT WILL BRING COMMUNICATIONS SERVICES TO MORE THAN 22,000 RURAL COMMUNITIES prove the ability of the country’s business schools and universities to share information and teach a new generation. To help Colombians in the remotest part of the country gain access to the Internet, the government has a plan to launch a satellite that will bring communications services to more than 22,000 rural communities. The government’s goal is to put the satellite in space during 2013. The government wants researchers to specialize in areas where Colombia has a competitive advantage. With its abundant forests, mountains, coastline and rivers, the country has immense biodiversity, and last year a data center was opened that provides a single repository of information on Colombia’s plants, animals and other forms of life. Even before the government started focusing on innovation, there was already a big appetite to use information technology. In the first half of 2010 investment in the Internet increased 50% from a year earlier, and the country’s market for software doubled in size in the three years through the end of 2009. Colombia has already had success exporting technology. The country’s software developers specialize in business management and security applications, and software exports grew 6% in 2009 from a year earlier, proving that Colombia is already an innovative country, and with stimulus from the government is ready to become even more forward-looking. Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content COLOMBIA USAT pages 6-8.qxd 6 8/7/11 20:26 Página 2 Wednesday, July 20, 2011 Distributed by USA TODAY COLOMBIA The turbulent events Colombia has witnessed in the past few decades, while giving off a negative image in the international arena, have in turn made the country more self-sufficient in many ways. Local entrepreneurs often had to set out on their own without the help of foreign investors. In doing so, they became independent and strong, and came to understand the local market like no outsider ever could. Moreover, managers tend to infuse their business activities with social responsibility, lending a helping hand to their fellow Colombians in need. As a result, Colombia’s private sector is solid and businesspeople here play a vital role in the country’s social and economic development. And now that Colombia has returned to a more stable state, foreign investors are taking notice of the local talent, success stories, innovation and ethical behavior. Add to this cocktail a transparent and well-regulated financial sector, a wealth of natural resources and attractive T P companies investment incentives, and the global business community is thrilled to have a new market with such vast potential. Some of the world’s biggest and most powerful multinational companies – from the U.S., Canada, Europe, Brazil, China and Korea, among others – are heading Colombia’s way to take advantage of these still early stage developments. On the following three pages, 11 companies are highlighted for their contributions to the local economy. Some began from a grassroots level and are now sector leaders, such as Servientrega, Inversiones Mundial and Olimpica, while others became key allies of foreign brands in Colombia, like Hyundai Colombia. Some of these companies, including Grupo Bolivar, Grupo Aval and UNE, began as a response to fulfill a clear demand. In addition, Pacific Rubiales, Procafecol, Grupo Nutresa and Grupo Aviatur are four local companies that have very successfully harnessed Colombia’s natural wealth. HYUNDAI COLOMBIA GRUPO AVIATUR A key ally for Korea in Colombia Tourism has never looked so bright Business entrepreneur Carlos Mattos linked up with Hyundai, taking the Korean brand to unforeseen heights In the early 1990s, Harvard MBA student Carlos Mattos attended a conference given by the president of the American-Korean Chamber of Commerce president, and was struck by the idea of importing Korean products into his native country of Colombia. After the talk, Mr. Mattos approached the Korean and inquired what brands were looking to be globalized. After receiving the answer that several automotive makers wished to enter foreign markets, a young Mr. Mattos got in contact with Hyundai and by 1992 had been chosen to be the Korean company’s distributor in Colombia. Through inspiration, and some CARLOS MATTOS President of Hyundai Colombia rather unconventional marketing tactics at a local car show, Mr. Mattos managed to sell 200 vehicles, surpassing even his own expectations and impressing the Koreans. Today, Mr. Mattos’ Hyundai empire comprises 36 dealers and 54 outlets, and sales exceed $1 billion. Hyundai Colombia is the third company in the country, and ranks first in imports. “We’ve been named Best Distributor for Latin America seven times, and two times as the Best Distributor Worldwide,” boasts Mr. Mattos. “We’ve always fulfilled the annual sale goals that Hyundai has set for us.” Seeing opportunities in other areas, Mr. Mattos has taken his business shrewdness beyond the automotive sector. He has already entered the U.S. market with real estate projects and this year Mr. Mattos, who ranks among Colombia’s wealthiest men, has teamed up with Poma Group in a local project that will have a positive social impact. “We are in a joint venture to improve a run-down area in Cartagena de Indias, called Chambacu. We want to develop a residential complex in a sixhectare lot as a point of reference for the local citizens and the national and foreign tourism in the city,” he explains. “The project is at an advanced stage and will help the community interact more and provide many jobs.” Grupo Mattos, the company that holds the exclusive dealership rights to Hyundai in Colombia, is participating in talks to set up a Korea-Colombia free trade agreement Grupo Aviatur is eager to lead Colombia as the world’s next favorite tourist destination Colombia is a beautiful country, with much of its natural areas still intact, lovely cities and towns, and thousands of square miles of marine area. Aviatur is the country’s most famous travel agency which has been developing tourism routes to unexplored places and making the country accessible to Colombians and foreigners alike for over half a century. Established by Jean Claude Bessudo, Grupo Aviatur currently has 29 companies, some 4,400 collaborators and 298 offices in the country. Abroad, Aviatur is represented in Quito, Caracas, Havana, Panama City, Paris and Miami. Mr. Bessudo is highly optimistic about Colombia’s role in the global tourism market in the very near future. “During the Vietnam War, nobody thought that one day Vietnam would become a main tourist destination. Those of us who knew about Lebanon during its toughest times, who experienced the time of Khmer Rouge in Cambodia, did not imagine the importance they would bear. Therefore, I consider that Colombia will be next in line,” he says. One of the group’s flagship subsidiaries is Avia Hotels. Founded in 2006, Avia stands JEAN CLAUDE BESSUDO President of Grupo Aviatur out for having been the first to apply for permission to establish lodgings in Colombia’s national parks. “Our proposal aimed to improve park facilities in a way that they would welcome both backpackers and wealthy travelers, and has been highly successful,” explains Mr. Bessudo. “We like ecological tourism and our four projects are located in the Tatacoa Desert (which is already in operation), Cartagena, Santa Marta and in La Guajira.” Aviatur has also developed a charming seaside hotel in Gorgona, an Alcatraz-style prison island that in 1985 was turned into a National Natural Reservation Park. OLIMPICA PACIFIC RUBIALES Neighborhood shop to superstore giant Colombia’s independent oil and gas company Olimpica is an excellent example of how one man can turn a family business into a mega-business Some companies, though humble in origin, seem destined for greatness. Such is the case of Olimpica, which started out as a simple Barranquilla pharmacy. Ricardo Char Zaslawy, a Syrian immigrant, opened his first shop in 1953 and by winning the loyalty of his clients, was able to open two more shops over the following year. However, as a result of a car accident in 1955, he was unable to continue working at the shop and so his son, Fuad, took over at the young age of 17. Though still a teenager and largely inexperienced, the young Mr. Char soon demonstrated an innate business acumen, turning the small chain around and conquering the Barranquilla market, along with the help of his brothers Jabib, Farid and Simon who formed the company Char Hermanos Ltda. “I had to open my father’s store on July 31, 1955. Fiftysix years have almost passed and I am still there, managing that store and more than 200 other stores that we have all around the nation,” recalls Fuad Char, president of Olimpica. In 1968, he inaugurated the first Olimpica superstore under the motto “Sell more for FUAD CHAR President of Olimpica less”. In the early 1970s, Mr. Char opened another Olimpica superstore, this time pioneering the self-service system, an idea heretofore unseen in Barranquilla. From here on out, Olimpica’s growth was unstoppable. Today, shoppers can find nearly everything they need at any of Olimpica’s superstores – from fresh produce, meat, bakery and deli products to home appliances, clothing, furniture, hardware, toys, pharmaceuticals and cosmetics. The Olimpica chain has surpassed COP2.6 billion ($1.5 million) in sales and today ranks 13th among Colombian companies. Moreover, the Char Group has investments in a wide variety of other areas, including media, finance, construction, real estate, fast food, packaging, advertising, rice and poultry production, concentrates, security services, and telephony. In Colombia and beyond, Mr. Char is known as a savvy businessman and retailer as well as the long-time owner of Junior de Barranquilla, one of the most successful Colombian soccer clubs, and the nationwide radio station Olimpica Estereo. Mr. Char is also widely considered Barranquilla’s most famous politician. He was named Governor of Atlantico State and Minister of Economic Development by former President Virgilio Barco, in 1987, and in 1991 was voted senator for the Liberal Party. Reelected to Senate in 1994, 1998 and 2002, with the backing of Alvaro Uribe Velez (Colombia’s president from 2002 till 2010), Mr. Char later served for a year as the Colombian Ambassador to Portugal. He decided to return to his hometown of Barranquilla, from where he once again ran for Senate, this time under the Cambio Radical party. The business magnate and politician’s sons, Arturo and Alejandro, have also gone into politics, the latter having served as Governor of Atlantico State in 2003 and Mayor of Barranquilla from 2007. Meanwhile, another son, Antonio, has taken charge of the family businesses. Pacific Rubiales is one of the most famous investments thanks to its successful hit rate Colombia is one of six Latin American countries that have the most significant energy resources for the future. Listed on the Toronto and Colombian stock exchanges, Pacific Rubiales is Colombia’s largest independent oil and gas exploration and production company. It has 100% ownership of Pacific Stratus and Meta Petroleum Ltd., two important local oil and gas companies that operate and hold interests in the Rubiales and Piriri oil fields in the Llanos Basin, as well as the La Creciente natural gas field in the northern part of the country. Pacific Rubiales hasn’t always been this large and successful. According to company CEO Ronald Pantin, this is “a company that three years ago started with an initial capital of $280 million and today has $10 billion; we are talking about outstanding growth.” “Speaking of lands to be explored, today we have almost the same amount as Ecopetrol [the state-owned company], that is, 14 million acres in 35 blocks in Colombia,” he adds. “With this success rate we have had and with the extrapolated experience from Venezuela, I think this company’s fate is to have huge growth.” Pacific Rubiales is partici- pating in various projects to transport crude oil, including the Bicentenary Oil Pipeline, which it is developing in collaboration with Ecopetrol. While this line leads to an outbound port on Colombia’s Caribbean coast, Mr. Pantin forecasts the need to also build a pipeline to the Pacific coast, to better fulfill the demands of the rapidly growing Asian markets. The company is also responsible for the greatest nat- ural gas inland discovery in Colombia. “We are planning for huge growth, especially in relation to exports to the Caribbean and Central America, which may place Colombia as the main energy provider in these regions,” says Mr. Pantin. Although oil and gas comprises Pacific Rubiales’ key activity, the company is also active in gold, coal, and asphaltite mining, as well as renewable and alternative energies. Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content RONALD PANTIN CEO of Pacific Rubiales COLOMBIA USAT pages 6-8.qxd 8/7/11 20:26 Página 3 Distributed by USA TODAY Wednesday, July 20, 2011 COLOMBIA 7 UNE GRUPO BOLIVAR Dialing into the U.S. Financial group goes from strength to strength and EU markets Exciting changes are in the air for Grupo Bolivar, one of Colombia’s key financial groups Local telecoms player UNE has found success in venturing abroad In 1939, just three months before the outbreak of World War II, a group of Colombian investors founded one of the most important insurance companies in the country: Seguros Bolivar. Strong growth over the next several years helped Seguros Bolivar grow into a financial group, and two more companies were estab- UNE is a Colombian telecoms company established in 2006 as part of Empresas Publicas de Medellin (EPM), Medellin’s 55-year-old public utilities company. UNE was founded as Colombia’s response to foreign telecoms giants, such as Spain’s Telefonica and Mexico’s Telmex and America Movil. It was no coincidence that UNE’s 2006 break into the market coincided with the FIFA World Cup. A television spot came on directly after the final game on August 9 for the greatest impact and largest viewing audience, under the promise: “All in UNE for a simpler world”. For the rest of the year, UNE nearly doubled its revenues, and by 2007 it had become one of the leading providers of broadband services. A reference in Colombia’s telecoms sector, UNE is pursuing an ambitious internationalization strategy, making incursions into the U.S. and Europe through its business unit Orbitel, which offers prepaid phone cards, cellular plans, and virtual numbers, among other services. “When we began the process, we activated our prepaid companies in the U.S. We used these products as our spearhead to understand the behavior of these markets, not just to sell cards,” explains Horacio Velez de Bedout, president of UNE. “Simultaneously, we began working on prepaid mobiles since we noticed the Latin-American communities abroad transferred money using online payments or remittances. We achieved a high level of reliability in our card; we now are introducing a SIM card that users can take with them abroad to be able to ucafe S.A., Bancafe Panama and Bancafe Internacional Miami, thus strengthening its presence abroad. At home in Colombia, the group is one of the most important players in the financial sector, and as such, is the partner of choice for a good number of foreign companies. “Many American and Euro- pean companies we work with come here,” explains Mr. Cortes. “I think that we are the ones who mostly work with U.S. and European insurance companies and banks.” The year 2011 brings two important changes in the company’s direction. In March, Jose Alejandro Cortes stepped down as president, leaving the group in the capable hands of his son, Miguel. Earlier in the year Grupo Bolivar added a new activity to its portfolio when it established VivaColombia, a lowcost airline, with partners Grupo Fast, Iamsa and VivaColombia, Grupo Bolivar’s newest project, is expected to take flight by the end of 2012 Irelandia. JOSE ALEJANDRO CORTES, former President, and MIGUEL CORTES KOTAL, current President of Grupo Bolivar lished in 1948 – a general insurance company and a savings and capitalization corporation. The next several decades witnessed huge expansion for the Bolivar group under the leadership of Enrique Cortes, one of the original founders, and later under his nephew, Jose Alejandro Cortes. In 1972, Grupo Bolivar, along with various other insurance companies and a bank, set up Banco Davivienda, a savings and mortgage bank. Four years ago, Grupo Bolivar bought 99% of Banco Davivienda’s shares, and with this purchase also acquired affiliates Fid- use our company services while they are traveling. “We have a relatively small company in the U.S. and it has spread throughout different states. From there we reached Canada, and from Spain we got to England. Since we can offer our international services from a duty-free zone, it means we do not have to pay taxes in Colombia, and services can be exchanged for equipment importation. It also means we can import and export minutes from a duty-free zone under the Vallejo policy.” So as to become more competitive and achieve an even higher rate of customer satisfaction – the company already ranks number one in many categories) – UNE has begun deploying HP network management technology to improve service quality. UNE’s diverse networks, which include fixed and mobile telephony, VOIP, high-speed Internet, cable TV, entertainment and business services, will benefit from consolidated service assurance thanks to HP’s operations support system. HORACIO VELEZ DE BEDOUT President of UNE PROCAFECOL GRUPO NUTRESA Coffee firm delivers a global fix Foreign sales are sweet for business Juan Valdez is synonymous with a good ‘cup of Joe’. The company behind the growing international chain of Juan Valdez Cafes, Procafecol S.A., is less famous yet no less important Over half a century ago, Juan Valdez and his trusty mule, Conchita, made a humble appearance on the world marketing stage, representing Colombian coffee as a friendly and accessible commodity. Today, 51 years later, a new version of Mr. Valdez continues his journey throughout the world, reminding people of the pleasure they can get from each sip of the rich, velvety and life-infusing brew. Procafecol was established in 2002 by the National Federation of Colombian Coffee Growers, coinciding with the inauguration of the first Juan Valdez Cafe in Bogota. From HERNAN MENDEZ President of Procafecol 2004 onwards, Procafecol began opening more shops in Colombia and in 2006, once it had created a holding company, it started distributing high quality Juan Valdez products through new distribution channels, including department stores. The year 2005 marked Pro- cafecol’s expansion into the international arena, when it opened Juan Valdez Cafes in the U.S. and Spain. Now, coffee lovers in Chile and Ecuador can also enjoy a freshly brewed cup of Colombian coffee, a coffee shake, a frozen coffee drink, and a tempting variety of bakery goods. The shops also sell packages of Juan Valdez “gourmet selection” sustainable coffee to prepare at home. When the fictitious Juan Valdez turned 50 last year, the company launched various initiatives to reinforce the brand around the world. The legendary coffee grower got his very own website (www.juanvaldez.com) where visitors can learn more about the character and the coffee growers he represents. In line with his newer image, Juan Valdez has his very own Twitter and Facebook accounts. In the first half of 2010, Juan Valdez took to the road and visited the U.S., where Procafecol’s 100% Colombian Coffee program has been a hit. New Yorkers, Chicagoans, Los Angelinos, Miamians and Seattleites were served 4,800 free cups of 100% Colombian coffee. Lest Juan’s compatriots be miffed, he also visited 18 cities and towns around Colombia on a “Juan Valdez 50 years: the road ahead” tour. The 100% Colombian coffee advertising campaign, with the slogan “What’s behind the world’s best coffee?” reached 84 million people in the U.S. between 2009 and 2010, through the printed press (People magazine), television, and Internet (Facebook, Twitter and YouTube). Coffee drinkers were reassured that Juan Valdez represents quality, taste and sustainability. INVERSIONES MUNDIAL A tradition of advancing investment Since 1921 Inversiones Mundial (IM) has actively participated in wholesale commerce – bringing commercial and industrial development to all corners of Colombia, expanding operations to a global market With client focus as a starting point, IM commits to permanent revision of human talent, importance of procedure, and generation of spaces for development. “You don’t develop for growth unless you also grow for production,” states Ernesto Fajardo Pinto, president of IM. Operating 34 companies in 11 countries, exporting to 17 nations, and delivering to 700 municipalities in Colombia, IM leads its field and cultivates activities in the chemicals, paints, commerce, dyes, containers, tubing, logistical and service sectors. The firm registers annual sales of $1-2 billion, with a labor force of 5,000 people ERNESTO FAJARDO PINTO, President of Inversiones Mundial and a presence in Mexico, Argentina, Chile, Central America, the Caribbean and most recently, Brazil. Under the guidance of Mr. Fajardo, IM is a conjunction of companies with international character. Leaders in the Latin American marketplace, they “turn up the volume of action every day with emphasis on the strength of operations and the search for new commerce”. Economists and journalists alike turn to Mr. Fajardo for projections of social and industrial market trends, perhaps because of IM’s significant devotion of 15-20% of business towards new investments and international negotiations. Quality is Mr. Fajardo’s lead- ing factor. He aims to participate in every market sector, present solutions according to each need, aggressively target innovation, and market reengineering. “Our history,” he says, “derives from innovation and the creative capacity to invent a business.” There are four strategic units: commerce based on the branding and distribution of imports; paints, for which IM ranks first in Colombia and second in Ecuador and Venezuela; chemical resins and tubing; and water services and treatment. IM will build 10 model houses this year and Mr. Fajardo is currently working with engineers from Brazil, Spain and Denmark to develop materials from eco-friendly polyester resins. “We are focusing on producing less expensive infrastructure to support local and national governments in the construction of more sustainable cities through time,” he says. Grupo Nutresa’s international growth means high quality treats for a larger market Originally called Grupo Nacional de Chocolates, the conglomerate very recently changed its name to Grupo Nutresa to better reflect its broadened focus on cold cuts, coffee, ice cream, cookies and pasta, in addition to chocolate. Today with a 60% market share, Nutresa is Colombia’s leading processed food company and ranks among the Latin American food sector’s top 10 regional players. Sales hit $2.52 billion in 2010 and though this was lower than the 2009 results ($2.59 billion) – due to the devaluation of the Venezuelan currency – shareholder dividends rose by over 5%. Aside from venturing into new foods, the 90-year-old group has also been exploring opportunities abroad. “In the last decade we’ve made over 15 investments from Peru to the U.S., going through Panama, Costa Rica and Mexico, where we have industrial operations,” says Carlos Piedrahita, president of Grupo Nutresa. “We have built a commercial web in 11 countries in the region, successfully taking our brands and products to millions of consumers and also exporting to Europe, Africa and Southeast Asia.” Despite recent acquisitions in the U.S. and the Dominican Republic, Mr. Piedrahita, who has led Nutresa’s aggressive internationalization policies for over a decade, says that the group’s foreign sales represent just 30% of the total, a number he plans to increase if it is to become a truly global company. Earlier this month, Nutresa broke records on the Colombian Stock Exchange, when its sale of 25 million shares was met with a demand 17 times higher. The group sought to raise $295 million, yet investors eagerly responded with offers topping $5 billion. Other merits this year include the group’s inclusion in the SAM Group’s Sustainability Yearbook 2011, the world’s most comprehensive report regarding corporate sustainability. Nutresa is the only Latin American food company and the first Colombian firm to be highlighted in this list. Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content CARLOS PIEDRAHITA President of Grupo Nutresa COLOMBIA USAT pages 6-8.qxd 8 26/7/11 16:28 Página 4 Wednesday, July 20, 2011 Distributed by USA TODAY COLOMBIA GRUPO AVAL SERVIENTREGA Financial holding hopes Family run cargo firm retains its personal touch to attract investment Starting from the ground up, Servientrega is more than a mere courier service Servientrega is a true success story of hard work, dedication and sacrifice. It is a small cargo transport and logistics company that was built by a brothersister team from the countryside who discovered an underserved niche in the market, and though they started with practically nothing, their company now boasts an international presence. Co-founder and president of Servientrega Luz Mary Guerrero recalls the initial days when they would get up at 4am to stand in line for the shared shower at the Bogota boarding house where they rented rooms. “We traveled by foot because we couldn’t afford public transportation,” she says. “We would personally pick up deliveries and send them to their destination, where we had contacts that would pick them up and take them to our clients. We financed our company through loan sharks, pawn houses and our own savings because we didn’t qualify for a loan from the financial system.” Once business started to pick up, Miss Guerrero and her brother, Jesus, bought a small vehicle to make deliveries, and then eventually leased a small fleet of vehicles. With time, they expanded to Cali, Medellin and Barranquilla. Advertising was done via word of mouth at neighborhood parties, flyers, microphones, and any other basic communication means available. “A sort of magic began to grow around Servientrega,” says Miss Guerrero, and thus business boomed. “Servientrega is a family business, maybe that is why we are so close to our people, to our clients. We are an extended family, not a cold and exclusive com- pany where the executive level is distanced from the rest of the employees. On the contrary, our closeness, our warmth and our teamwork distinguish us,” claims Miss Guerrero. “We have a succession plan so that our people’s legacy may be multiplied by every collaborator that works with future generations in preparing them to embrace new challenges inside the organization whether it is in Colombia or in any other country.” LUZ MARY GUERRERO Co-founder and President of Servientrega Today, Servientrega manages most of Colombia’s express deliveries, including documents, merchandise, and valuables, and also provides storage, incompany solutions, and an international moving service. Servientrega’s Global Box is a unique service that allows clients to send their documents, merchandise and Internet purchases to Global Box’s physical address in Miami, from where Servientrega then forwards it on to the client’s destination. The Colombian company has already consolidated itself at home and abroad in countries including Ecuador, Venezuela and Peru. Its business model in Panama has been so successful that the Guerrero team plans to copy it in Brazil and the rest of Central America. “For Panama to keep on growing, we need to be present in the rest of the region; it is a two-way business,” explains the company president. Plans for the business include a continuation of the restructuring of the company’s infrastructure, maintaining ownership and control over one part and outsourcing the rest. “This makes it possible for us to be more flexible and light, guaranteeing short and longterm self-sufficiency, capacity and security,” she adds. “We now move our operations with absolute liberty, sharing part of our space with our national and international colleagues. This has undoubtedly been a positive move that has given us strength and independence in the region.” Servientrega is also committed to helping fellow Colombians in need, especially in areas the government is unable to cover. The Guerrero siblings created the Successful Women Foundation (Fundacion Mujeres de Exito) to help involve women in science, politics and culture, improving their quality of life. The company also founded the Give Yourself to Colombia Corporation (Corporacion Entregate a Colombia), which promotes the founding of new businesses by offering training. Miss Guerrero says other initiatives include the Giving Festival to encourage ecological consumption, and the Giving Philosophy, in which Servientrega delivers “lives, dreams, love, ideas, businesses, and hopes. This is the true essence of any package we deliver.” Owned by Colombians, Grupo Aval is spreading its reach throughout the region LUIS CARLOS SARMIENTO GUTIERREZ, President, and LUIS CARLOS SARMIENTO ANGULO, CEO of Grupo Aval With transparent financial statements, solid profits and prudent regulation, Colombia’s financial sector today is chiefly controlled by local players. This is due in large part to historical events of the 1980s, which deterred many foreign investors from entering the country. “Our financial system was not eagerly or desperately waiting to be bought by big international banks and today it is almost completely managed by Colombians,” explains Luis Carlos Sarmiento Gutierrez, president and son of the CEO of Colombia’s largest banking conglomerate, Grupo Aval Acciones y Valores S.A. The holding owns controlling interests in four leading Colombian banks (Banco AV Villas, Banco de Occidente Credencial, Banco de Bogota, and Banco Popular), as well as a merchant bank, Colombia’s largest pension fund manager, and several financial subsidiaries. Although Grupo Aval has around $100 billion in assets under management and represent nearly one-third of all assets in Colombia’s financial sector, the group shows no signs of slowing down. Last year, Grupo Aval purchased 100% of BAC-Credomatic – formerly controlled by General Electric Co. – for $1.9 billion. This investment increased Grupo Aval’s presence in the region, strategically placing it in seven Central American countries where it had not previously been. “We have also obtained higher participation in credit card insurance in Central America. We bill about 33% of all the credit cards at BAC and now we have 62% market share in the so-called acquisition,” says Mr. Sarmiento Gutierrez. More recently, in May this year Grupo Aval’s board of directors approved an operation to increase its participation in Colombia’s Banco Popular from 30.7% to 93.7%. In addition, Grupo Aval is preparing to list its shares on Wall Street, becoming the 10th Colombian company with American Depositary Receipts (ADRs) on the North American stock exchange. With this move, the holding company expects to raise between $500 million and $1 billion in funds which can then perhaps be used to acquire more banks in Central America and the Caribbean. “We would love to have foreign investment now,” says Mr. Sarmiento Gutierrez. “At Grupo Aval you would achieve a solid investment based on 30 years of experience and constant growth. Besides, we offer safe dividend distribution policies and asset-value increment policies.” Thanks to its organic growth and new capitalizations, the group’s president expects Grupo Aval’s profits to rise by 60% to $834 million in 2011. A more extensive version of this report is available at http://unitedworld.usatoday. com/ourworld.htm Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content COLOMBIA USAT pages 9-14.qxd 8/7/11 21:44 Página 1 Distributed by USA TODAY COLOMBIA Mutually beneficial free trade agreements Since 2006, when the free trade agreement (FTA) was signed with the United States, Colombia has been on the verge of entering into the biggest market in the world Once ratified, the comprehensive free trade agreement (FTA) between the United States and Colombia will eliminate tariffs and other barriers to trade in goods and services, promoting economic growth and job creation for both nations. “The FTA is an opportunity for Colombia to move itself onto a positive fast track,” says Alvaro Uribe Velez, 58th President of Colombia from 20022010, under whom the proposed U.S.-Colombia FTA was originally signed. “The agreement will challenge and enable Colombia to start projects on its infrastructure that we have always wanted to do but have not been able to execute.” Colombia’s economy is the third largest in Central and South America and already has an important economic relationship with the U.S. Goods and services exports from the U.S. to Colombia in 2010 were Wednesday, July 20, 2011 $12 billion. Both economies are largely complementary regarding the goods exchanged. Colombia imports grains from the U.S. while it exports a number of tropical fruits. The U.S. exports cotton, yarn, and fabric to Colombia that is used in many apparel items that Colombia exports back to the U.S. The International Trade Committee has estimated that the tariff reductions in the passing of this agreement will provide significant new access to Colombia’s $166 billion service market, supporting increased opportunities for U.S. service providers. In general, the agreement will support more American jobs, increase exports, and enhance competitiveness. Camilo Reyes, the executive director of the ColombianAmerican Chamber of Commerce, says, “The FTA not only has all the meaning of the world from the point of view of exports, trade and investment; it also has a meaning from the political point of view – to overcome a vision in which the U.S. and Latin America were not able to work together as two major blocs and furthermore there was a certain polarization between them.” “Signing the FTA will help us work tirelessly on the areas of common interest such as the environment, technology transfer and education,” says President Santos. The United States has to look south more often. That is where their true strategic interests lie. There is great potential waiting at the south of Rio Grande to exploit the goods the world is de- ON JULY 7 THE U.S. SENATE FINANCE COMMITTEE VOTED TO APPROVE THE U.S.COLOMBIA FTA BILL THAT WAS SIGNED IN 2006 AND APPROVED BY COLOMBIA’S CONGRESS IN 2008 manding right now such as energy, biodiversity, and food production amidst a young population and a growing market. There is a natural synergy amongst the Americas and I believe it should be exploited more efficiently.” The FTA is a huge historical opportunity for Colombia for many reasons. Over 80% of U.S. exports of consumer and industrial products to Colombia will become duty free immediately, with remaining tariffs phased out over 10 years. Many agricultural commodities will also benefit from the agreement, as more than half of the current U.S. farm exports to Colombia will become duty free immediately and all remaining tariffs will be eliminated within 15 years. In addition to the FTA with Colombia, the U.S. has pending trade agreements with Panama and South Korea also waiting to be ratified. Currently, however, these trade agreements with all three countries remain stalled in the U.S. Congress as a result of ideological differences between the Republican and Democratic parties. According to the International Trade Committee, total net benefits that would come from these trade agreements amount to around $13 billion. On July 7, the U.S. Senate Finance Committee voted to approve the U.S.-Colombia FTA bill in a mock markup session. “We applaud the bipartisan majorities in the U.S. Senate committee in favor of the FTA,” responded President Santos. 9 Quotes ‘THE FTA IS UNIQUE IN THE SENSE THAT IT NOT ONLY COVERS TRADE IN GOODS AND SERVICES, BUT ALSO CONTAINS A WORK CHAPTER THAT GUARANTEES THE RIGHTS OF WORKERS IN BOTH COUNTRIES’ JUAN MANUEL SANTOS, President of the Republic of Colombia ‘YOU HAVE TO VISIT THE COUNTRY AND TALK TO THE UNIONS WHO SUPPORT THE AGREEMENT AND NOT JUST TO THOSE WHO ARE AGAINST IT IN ORDER TO GET A REAL IDEA OF WHAT THE TRADE UNION SITUATION IS IN COLOMBIA’ JAVIER DIAZ MOLINA, President of Analdex ‘THE FREE TRADE AGREEMENT (FTA) MEANS AN ADVANTAGE FOR FOREIGN INVESTORS. WE ARE ONLY TWO HOURS AWAY FROM THE U.S., AND COMBINED WITH THE KNOWLEDGE THAT OUR PROFESSIONALS HAVE IN ADDITION TO THE FACILITIES OFFERED BY THE INEXHAUSTIBLE RAW MATERIALS THAT THE COUNTRY HAS, COLOMBIA IS AN EXCELLENT CHOICE FOR FOREIGN INVESTORS. BARRANQUILLA WILL UNDOUBTEDLY PLAY AN IMPORTANT ROLE IN THIS NEW RELATIONSHIP THAT OPENS WITH THE U.S. THANKS TO THE FTA’ FUAD CHAR, Senator and President of Olimpica ‘THE FTA IS IMPORTANT BECAUSE IT WILL OPEN FOR COLOMBIA A MARKET OF 300 MILLION INHABITANTS WITH AN INCOME PER CAPITA OF ABOUT $30,000 PER YEAR. THAT IS THE POSSIBILITY OF ENTERING A MARKET WITH NO TARIFFS FOR COLOMBIAN PRODUCTS AND WHERE THE AGRICULTURAL SECTOR HAS IMPORTANT NICHES TO WORK’ JUAN CAMILO RESTREPO, Minister of Agriculture and Rural Development ‘THE SIGNING OF THE FTA IS A SUCCESS TO STRENGTHEN AND CONSOLIDATE COLOMBIA’S TRADE AGENDA WITH THE UNITED STATES, OUR LARGEST TRADING PARTNER. MANY OF THE THINGS THAT THE WORLD IS DEMANDING CAN BE OFFERED BY COLOMBIA: FOOD, BIOFUEL, BUSINESS OPPORTUNITIES, EXPANSION OF INVESTMENT. WHAT COLOMBIA OFFERS THE WORLD TODAY ARE OPPORTUNITIES’ SERGIO DIAZ GRANADOS, Minister of Industry, Tourism and Commerce ‘THE RELATIONSHIP BETWEEN COLOMBIA AND THE UNITED STATES HAS CHANGED AND CHANGED FOR GOOD. NOW IT IS, AND MUST BE, A RELATIONSHIP OF TWO-WAY OPPORTUNITIES. AN INVESTMENT RELATIONSHIP. A RECIPROCAL TRADE, DEFENSE OF DEMOCRACY, AND FREEDOM OF PEOPLE RELATIONSHIP. IT HAS ALWAYS BEEN A RELATIONSHIP IN WHICH COLOMBIA HAS BEEN A GREAT POLITICAL ALLY, BUT NOW IT MUST BECOME AN ALLY OF JOINT PARTNER OPPORTUNITIES’ Goods and services exports from the U.S. to Colombia in 2010 amounted to $12 billion CARLOS ENRIQUE PIEDRAHITA, President of Grupo Nutresa The most competitive free trade zones in the region Colombia’s economy is on the rise giving foreign investors many reasons to be a part of its growth and Proexport is helping investors get the most out of its free trade zones Colombia has gone to great lengths to improve its business environment. In the past five years, the economy grew by 4% each year and in 2009 the country’s GDP registered an increase of 0.4%, a positive growth in the time of recession. In addition, Colombia is also an ideal export platform, with the advantage of having signed trade agreements. This gives a company preferential access to markets that extend to more than 1.5 billion consumers, a circumstance that is only enhanced by Colombia’s ideal location. Lastly, Colombia provides incentives for investors. In its 2011 Doing Business Report, the World Bank ranked Colombia as the third most business-friendly country in Latin America and the first country in the region that best protects investors. Some of these incentives for investors include: free trade zones, a 50% tax break on sales in the local market, legal stability contracts, and a 125% income tax deduction over investments in scientific and technological developments, to name but a few. The most competitive free trade zones in Latin America are in Colombia. Permanent free trade zones are geographical areas of no less than 20 hectares, where various companies can establish themselves to operate. Free trade zones serve very specific purposes, all of which must be used for the develop- ment of industrial goods and services or commercial activities. These zones must be an instrument for job creation and attract new capital investments. They must develop highly productive and competitive industrial processes, within the parameters of security, transparency, technology, gota is likely one of the largest zones that helps to generate investments and provide jobs. Presently, the 226 companies that make up the Bogota Free Trade Zone generate 16,000 direct jobs for call center positions. This particular free trade zone has contributed to employment generation and the national and international offices, Proexport provides support and integrated financial services and advice for international trade activities, while facilitating the design and execution of each investor’s strategy that aims to generate, develop and close business deals. MARIA CLAUDIA LACOUTURE, President of Proexport clean production and sound corporate practices. Under new regulation, free trade zones are conceived not only as mechanisms to attract new investments and create jobs, but as an incentive to develop highly productive and competitive industrial processes with a substantial technological innovation component. The free trade zone in Bo- arrival of new foreign and domestic firms belonging to this service sector. One agency that has been very versatile in working with interested investors in free trade zones is Proexport. Proexport is in charge of promoting non-traditional exports, international tourism, and foreign investments in Colombia. With a network of They promote the effective insertion of Colombian companies into international markets and seek international trade opportunities through: identifying market opportunities, designing market penetration strategies, assisting in the design of action plans, contact with both sellers and buyers, and specialized services to foreign companies inter- ested in acquiring Colombian goods and services. Proexport supports foreign investors by serving as a contact with the public and private sectors and organizing agendas and accompanying the potential investor while in Colombia. The agency also escorts investors through the installation process. Proexports provides all their services free of charge and keeps all information confidential. Foreign investors that went through Proexport were divided into six sectors in 20092010. Financial investors made up 35%, manufacturers 25%, commercial, restaurants and hotels 23%, and construction 11%. Community services and agriculture made up 4% and almost 2% respectively. With the help of Proexport, companies like Starwood Hotels, Hewlett Packard (HP), SEB, and Siemens have all been a success in Colombia. Starwoods Hotels and Resorts has begun construction on their Ocean Towers project in Cartagena, a large Caribbean beach resort city on the northern coast of Colombia, and opening is slated for next year. HP has launched Center Global Services, a project with the most important investments that have been made in Colombia in a company by a multinational leader in technology. SEB, a French company that sells home products bought 68% of the Colombian Firm IMUSA, also a home products store. With this transaction the French company is waiting to make an aggressive move into the national market through its recent strategy in purchasing a local market player. Siemens opened a technology factory with high-speed productivity after a €70 million investment. Proexport deals with promoting international tourism, direct foreign investments and direct foreign exports. Today there are more than 2,500 multinational businesses operating in Colombia with openings for more. The agency has identified 14 hotel projects in Bogota, Girardot, Pereira, and Cartagena that need investors. Despite the fact many economies have taken hard hits, Colombia’s economy has demonstrated its resistance. In September 2010, the U.S. made up 34.4% of the total foreign investments in Colombia. That said, 40% of investment from the U.S. is in the industrial sector. Websites www.ceacolombia.com www.investincolombia.com.co www.ccc.org.co www.probarranquilla.org www.investinbogota.org www.acimedellin.org Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content COLOMBIA USAT pages 9-14.qxd 10 8/7/11 21:45 Página 2 Wednesday, July 20, 2011 COLOMBIA Colombia, at the regional forefront of ICT Colombia has embarked on a plan to expand technology infrastructure and Internet usage, especially among businesses and rural communities, through greater fiber-optic networks Straight out of the gate in October of last year, President Santos announced that the government would invest $3 billion over the next four years in ICT infrastructure as part of the new President’s Democratic Prosperity platform, which aims to create equality of opportunity and narrow prosperity gaps. Entitled Vive Digital (Digital Living) Colombia, the program aims to significantly expand Colombia’s ICT industry and infrastructure while promoting increased nationwide Internet usage. Vive Digital aims to strengthen the entire digital ecosystem, from infrastructure, services, and applications to end-users. “Vive Digital is a model of inclusion and digital-gap reduction by means of an ecosystem which identifies development levers for the new economy, that is, the economy of knowledge, information and clean technologies,” says Minister of Telecommu- nications Diego Molano Vega. “This forms part of the main objectives that President Santos has established for his government, which include poverty reduction, job generation and peace consolidation through improvements in the country’s competitiveness and productivity. It is not about turning Colombia into a Silicon Valley. It is about providing a logical balance between its rapid growth and technology penetration in society.” Vive Digital aims to increase Internet connections across the country from 3.2 million to 8.8 million, connecting at least half of the nation’s households, and will more than triple the number of communities connected to the web (from 200 to 700) through fiber-optic networks. The plan also intends to increase Internet connections among small and medium-sized companies, which make up 96% of the Colombian economy, from a current penetration low of 7% to 50% by 2014. Colombia is already at the regional forefront of various ICTrelated initiatives. Last summer, the country inaugurated a new bioinformatics center, one of the first in Latin America. Expected to be a vital tool in Colombia’s technological development, the center will process and store data, as well as develop software and offer technical and scientific support to companies. Colombia was the Latin American country with the greatest growth in Internet use in 2009, with more than a million new subscribers, of which 915,000 were cell phonebased. In the first quarter of last year, investment in the Internet grew 50% over the same period in 2009. Bogota’s Museum of Modern Art can now be accessed through an iPhone application, another Latin American first. Similarly, though Colombia is already number one in electronic government in the region according to a UN study, the government has declared its intentions to set an example by digitalizing all its departments and eliminating paper use by 2014. In addition, Colombia’s new communications satellite, Satcol, will be launched at the beginning of 2013, providing telecommunications access to more than 22,000 rural communities. Diego Molano Vega, Minister of Telecommunications Plan Vive Digital widens connectivity The government is incentivizing the private sector to help Colombia extend its digital infrastructure and bring in new technologies and software Colombia is offering international companies $200 million to help develop its Internet infrastructure as it launches a nationwide ITC development program called Vive Digital, or Digital Living. This opens up a range of opportunities for U.S. companies wanting to move in, especially those with an eye on the larger regional market as neighboring countries, especially Brazil, are likely to follow Colombia’s example. “The implementation of Vive Digital will create several business opportunities. As far as infrastructure is concerned, we need to build a large fiber-optic information highway to connect more than 700 communities. Consequently, we will send out a tender, and we are hoping for the involvement of both national and international investors. The project has an Distributed by USA TODAY estimated cost of $600 million and the government will make an initial investment of $200 million,” explains Minister of Telecommunications Diego Molano Vega. ‘WE NEED TO BUILD A LARGE FIBER-OPTIC INFORMATION HIGHWAY TO CONNECT MORE THAN 700 COMMUNITIES...THE PROJECT HAS AN ESTIMATED COST OF $600 MILLION’ “Similarly, we will widen the infrastructure scope to offer third and fourth generation services and we will expand connectivity coverage to rural areas with diverse technologies.” The government has said it will also offer at least two new 4G licenses later this year. Al- though cell phone penetration in the country is 100% (there are more cell phones than people in Colombia), new technologies will allow for the introduction of smart ‘WE MUST OFFER APPLICATIONS THAT SUIT THE NEEDS OF COLOMBIANS AND THEIR BUSINESSES IN ADDITION TO OFFERING QUALITY SERVICES AND APPROPRIATION STRATEGIES’ phones and new cellular applications. The government is also intent on developing its budding software development sector, and in particular, is targeting the creation of new applications that will make connectivity more appealing to the nation’s small and medium-sized companies. “In order to boost Internet use, we must offer applications that suit the needs of Colombians and their businesses in addition to offering quality services and appropriation strategies that lead to increasing use of technology among Colombians,” adds the Minister. New companies moving into Colombia will join the ranks of the many international names already operating there, such as Spain’s Telefonica, Paraguay’s Tigo, and Mexico’s America Movil and Telmex – as well as national leaders UNE and Comcel – in an increasingly sophisticated market. Still, Colombia is interested in the arrival of U.S. technology and the government has already been in talks with several American companies, including Verizon and AT&T. BPO boosted by a rising knowledge-based economy Colombia is becoming a popular new base for business process outsourcing (BPO) and contact centers “We are not a country that is especially adept at languages, but the government has made an effort to develop this ability in the country in order to make us more competitive,” says Jose Roberto Sierra Velez, president of Allus Global BPO Colombia. Government efforts to increase Colombia’s capacity as a knowledge-based society have boosted new industries, such as business process outsourcing (BPO). Recent initiatives include last year’s launch of Vive Digital Colombia, as well as Medellin’s center for the promotion of innovation for knowledgebased industries Ruta N, and the new Colombian Center for Bioinformatics and Computational Biology in the city of Manizales for data processing and software development. Providing online and onsite language training through SENA, the Ministry of Social Protection’s national learning service, is another of the initiatives that have turned various Colombian cities, such as Manizales, into new global BPO hubs. “Manizales has become a wonderful hub for call centers and BPO companies. Many foreign investors have chosen this city to invest their money and set up their businesses,” says Caldas Department Governor Mario Aristizabal about his region’s capital. These developments have not gone unnoticed by the world’s largest BPO conglomerates. Colombia now boasts a number of multinationals operating in the sector including France’s Teleperformance, considered to be a global BPO leader, in addition to a number of companies from India – the world’s largest BPO industry – including Sutherland Global Services and Flatworld Solutions (operating as Colombia Outsourcing Solutions). Genpact, India’s largest BPO company, is set to arrive soon. Spanish companies Avanza, Konecta, Emergia and Telemark are also present, and the U.S. has a presence through companies such as Manpower and Convergys. “The arrival of new customers in the country has prompted companies to expand their installed capacity, with an impressive increase in call center jobs, mainly located in Medellin, Pereira and Manizales,” says Rodrigo Ferreira Londoño, director of Emtelco, one of Colombia’s largest telecoms services companies. Emtelco won the Frost & Sullivan Award for Growth Leadership in the contact center/outsourcing services market last year for demonstrating excellence in capturing the highest annual compound growth rate for the previous three years. Emtelco increased its revenues close to 20% in 2009, which placed it among the country’s top five BPO companies for the first time. Indeed, Colombia’s contact centers alone generated revenues of $550 million in 2009, or roughly 60% of the sector’s total revenue, and the industry is hoping to up this to $2 billion by 2012. A sign of the sector’s rapid growth is also seen in its number of employees. In 2008 it employed 55,000 people. Within the next three years, this figure is expected to reach 155,000. Analysts concur that the government’s clear policies have been a significant contributor in the growth of BPO in Colombia, in addition to a solid legal framework and a favorable business climate. “We intend to support and strengthen two industries that are fundamental for Colombian technological development: software and BPO. The government is promoting ANA KARINA QUESSEP, Executive Director of the Colombian Association of Contact Centers and BPO many incentives to provide a space where both industries may flourish,” says Minister of Telecommunications Diego Molano Vega, who adds that Colombia’s returning expats will also contribute to the development of knowledgebased industries. “There is talent in Colombia. There was an exodus of Colombians at the end of the 90s. Now all these professionals are coming back en masse and bringing with them a global vision and international experience.” The efforts of people like Ana Karina Quessep have also been essential in developing the sector. The executive director of the Colombian Association of Contact Centers and BPO was awarded the International Teleservices Champion Award in Florida last October for her efforts in the positioning, strengthening and expansion of Colombia’s contact centers and BPO industry. It was the fourth consecutive year that the award went to Colombia. Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content COLOMBIA USAT pages 9-14.qxd 8/7/11 20:48 Página 3 Distributed by USA TODAY Wednesday, July 20, 2011 COLOMBIA 11 A Pacific Ocean gateway to Colombia Located in southwestern Colombia, the Department of Cauca Valley is one of the country’s most pristine places FRANCISCO JOSE LOURIDO, Governor of Cauca Valley Department While economic and social developments, growing companies, and the civil mindset of the residents all contribute to this region’s appeal, its geographic position is perhaps its most profound advantage. Located near the Pacific Ocean, Cauca Valley has the greatest potential to explode economically compared to its neighbors. Francisco Jose Lourido, Governor of the Cauca Valley, is determined to help this region reach its fullest potential. “Reactivating production with so- cial responsibility, improving the quality of education and health, generating employment with the development of new productive activities and transforming the export capacity of the region are only some of the goals the Valley is facing to put itself in the national export leader position that it deserves,” he stated in his article A Competitive Department: An Effort From Everyone. Two substantial projects are currently in motion that will consolidate the Pacific Region and open up many doors to Cauca Valley and its agricultural and business economies. The first is a new road that connects the south of the country to Buenaventura, one of the primary routes on the Pacific coast, that will reduce time and distance, becoming the most efficient road and way of importing and exporting goods. The second project is a road to the Orinoquia Region, the eastern plains of Colombia, that could connect the port of southern Colombia to Venezuela in the future, opening up more possibilities for the economy to flourish. “These two ambitious projects will greatly impact the infrastructure of the national government and will without a doubt contribute to the strengthening of the department’s economy,” Mr. Lourido said about the road building. With the help of these two roads, the consolidation of this region will ultimately see development of two more important projects: the Integral Plan and the Integral Education Plan. Cable expert Centelsa connects to the community Centelsa’s five state-of-the-art production plants have supplied cable to multiple energy and telecom companies internationally and provide invaluable community support Since 1955, Centelsa has become a large part of the domestic technology industry and has maintained its leadership by being the first and most prominent Colombian manufacturer of cables (low, medium and high voltage copper and aluminum cable) for energy and telecommunication. During this period, the company has sealed technology agreements with several worldwide firms, been recognized for its leadership in research, development and technical assistance, and has exported to countries including the U.S., Brazil and the UK. This has put Centelsa in an ideal position, making itself one of the most dynamic companies in Latin America. Centelsa is currently involved in multiple energy and telecommunication projects in Colombia and other countries of South America. Some of these projects include generation, transmission and distribution of electrical energy in the oil and petrochemical industries; the development of the industrial and mining industries in construction; manufacturing industrial appliances; building the automotive industry; and placing satellite transmissions in the central telephone networks in urban and rural radio projects. Through these projects, Centelsa has become a transcontinental company. While headquarters and main manufacturing facilities for Centelsa are located in Cali (Colombia), commercial operations are located in Caracas (Venezuela), Ecuador and Peru. In addition, there is a network of strategically located commercial offices. The wide array of locations permits ample coverage of regional, national, and international markets, allowing for timely service and deliveries. Centelsa’s mission emphasizes dedication and responsibility towards its community, region and country. The company’s contribution to generating jobs and progress in the Colombian economy is demonstrated through its support of academic and recreational programs, as well as in the developing of its surrounding communities, such as its work in Valle del Cauca to improve the quality of life of its people. Alfonso Muñoz, president of Centelsa, expands on this mission: “As far as community and responsibility is concerned, we contribute to job generation constantly. We support people’s development through educational and recreational programs intended for the continuous improvement of their life quality. We actively participate in the social and business responsibility project, which was implemented in conjunction with other important companies from the region.” Mr. Muñoz goes on to explain the importance of supporting these projects under way in Valle del Cauca in order to strengthen Colombia’s economy as a whole. “Valle del Cauca plays a significant role in Colombia’s development. It is the undeniable leader of the agricultural sector and it has first-class product manufacturing companies,” he says. “Moreover, its geographical location, with a path to the Pacific Ocean, is strategically valuable. Therefore, it is absolutely necessary to continue updating Buenaventura’s port and road infrastructure, which will significantly benefit competitiveness in Valle del Cauca and Colombia. For some years we were behind in infrastructure development, but fortunately this government seems to have an important action plan and the aforesaid infrastructure works might be completed.” Today, Centelsa uses five state-of-the-art production ‘WE CONTRIBUTE TO JOB GENERATION CONSTANTLY. WE SUPPORT PEOPLE’S DEVELOPMENT THROUGH EDUCATIONAL AND RECREATIONAL PROGRAMS INTENDED FOR THE CONTINUOUS IMPROVEMENT OF THEIR LIFE QUALITY’ ALFONSO MUÑOZ, President of Centelsa plants in a total area of 70,000m2 in Colombia. In addition to the ample space, Centelsa seeks to inspire creativity and to encourage its employees to work as a team and work towards these same goals: working towards strengthening and supporting the country and region as a whole. With this mindset, Centelsa has the ability to guarantee quality products and provide a stable foundation for the company to reach these goals. Mr. Muñoz explains, “The mix of a qualified team, modern machinery structures, productive processes, sophisticated test equipment and over 50 years of experience in the cable industry allowed us to participate in important Colombian and foreign projects. These cables have been installed at every company that generates, transmits and distributes energy, as well as many telecommunication companies and industries.” Centelsa has been recognized on numerous occasions for its work and products, one of the most prestigious acknowledgements being from the Autonomous Regional Corporation. The award acknowledged the company’s adoption of clean production strategies that contributed to the environmental performance improving the quality of life for the residents of Valle del Cauca. From the Port of Buenaventura, on Colombia’s Pacific coast, exports of oil, coffee, sugar, timber, gold and platinum depart Colombia’s main port to the west The opening of the Panama Canal in 1914 grew Buenaventura’s status as a port city, and today investors are contributing to consolidate the port’s relevance in global trade Location can make or break any economy. A country’s accessibility plays a huge role in its growth, and that growth can even be entirely dependent on this factor. This in itself is the principal reason Buenaventura has such an advantage over other areas. Positioned right on the Pacific coast, the city’s booming economy has turned it into a special economic zone. The Buenaventura port is one of the primary coastal routes of the commercial world. With location as its major advantage, Buenaventura is fighting to strengthen the economy and to bring itself front and center in establishing the primary commercial corridors of the Pacific Ocean. In doing this, Buenaventura will position itself as the main platform of foreign trade on Colombia’s western coast. Being in such an ideal location, many companies have recognized the potential of this region and have made commitments to help the area gain the momentum it is looking for in order to really take off economically. “As I have said on repeated occasions, this opportunity [to develop Buenaventura’s port and] to open up the Pacific is going to change the direction of this region,” says Francisco Jose Lourido, Governor of the Department of Cauca Valley. “It deserves to have the priority in investments because there, in Buenaventura, there’s a huge social debt that is owed.” Cauca Valley plays a significant role in developing this port. The region offers very diverse opportunities including its competitive performance in global markets. The region participates in the national manufacturing industry, namely the production of sugar, ethanol, paper and cardboard, among others. The development of sugar is one of the sectors that generate the most jobs. For every job created in the sugar production plant, 28.4 jobs are created and needed in other sectors of the economy. The region’s participation in this array of markets enables the value of the economy to significantly rise. With these new developments, Buenaventura is becoming a place in high demand, seeing much more traffic to import and export goods. Buenaventura has the potential to become the main port on the Pacific Coast and could be the focal point of trade routes that are connected with more than just Colombia. All of these factors combined, the Port of Buenaventura becomes the complete center of not only coastal routes on the Pacific, but also on land with roads that pass from Buenaventura through Colombia, to its bordering neighbors. Buenaventura serving as the gateway to the Pacific Ocean seems to be just the beginning for this region. Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content COLOMBIA USAT pages 9-14.qxd 12 8/7/11 20:48 Página 4 Wednesday, July 20, 2011 Distributed by USA TODAY COLOMBIA A medium-sized city in the Department of Cauca Valley, Buga is one of the oldest cities in Colombia, founded in 1555. It is home to the beautiful Basilica del Señor de los Milagros Industrial development in Cauca Valley A socially responsible department The department is home to blossoming high-tech industries Cauca Valley has several initiatives underway to improve quality of life for its residents Industrial development has skyrocketed in Cauca Valley. The wide variety of activities and projects it is involved in and the powerful companies that are based in the area have enabled multiple industrial areas to consolidate. In addition to 14 products the region already develops – including sugarcane, special coffees, tourism and health – four more industries recently have taken off. Bio-industry, environmental services and technologies, ICT (information and communication technology), BPO (business process outsourcing), and the aerospace industry have become a part of the region’s development as well. These industries in Cauca Valley have found an effective way to reduce costs and provide efficient productivity. Cali has maintained its stability and remained the part of the department that has the most influence, and in recent years there have been no signs that show this will soon change. In 2005, the commercial sector took first place having 46% of the registered updated companies. Industry and real estate activities came in second and third places respectively. With these percentages, and the fact that this area is highly influential, Cali has converted itself into the motor of development and a source for generating jobs. Industrial development in the Cali region has had so much success because its leading companies have gone through extensive processes to modernize their technology in order to be more competitive. As a result of this, the potential of this region is surfacing thanks to the participation of numerous companies. Maria Fernanda Meija, president of leading battery manufacturer MAC, entered the company in 1985. She has since made her main focus “to renew energy and protect the Social services and awareness is another aspect of the Department of Cauca Valley that is proving successful. More than 100 social entrepreneurships have joined forces to develop projects to strengthen social housing and the education system. The department’s objective as a whole is to regain the position it had as a national model. Cauca Valley’s Social Responsibility Association (SRA) began to grow in 2002 in the heart of the Andi Industrial Association. From there, it took off with the help of 23 companies, two of which were Comfandi and Comfenalco Valley. The committee that established this association identified its chief objective as achieving a more fair and equitable society, starting with the integration of social responsibility at the management end of companies. Since this association was started, both Comfandi and Comfenalco Valley have shown their social commitment to the department: first with the Regional System of Social Responsibility (RSSR), and second with the Valley’s School of Responsibility. These two projects have worked to shorten and eventually remove gaps in all social aspects: education, living situations, health, and recreation. Armando Garrido, administrative director of the Comfandi Compensation Bank, explains the direction and objectives of his program, the RSSR. “We have determined the fundamental necessity to work towards sustaining economic, social, and environmental aspects. This is included in our strategies and implicated in the transformation of our actions that add value to our public interest. The SRA has permitted us to focus on an integrated policy in the programs, actions, and initiatives that we have fulfilled with our services.” According to statistics taken A more extensive version of this report is available at http://unitedworld.usatoday. com/ourworld.htm The Cali Tower in Cali, Cauca Valley Department’s capital city environment” with the batteries that are produced in her factories. MAC batteries contain lead-free acids, which is in accordance with the characteristics to meet global standards. MAC batteries make up around 54% of the national market for batteries and provide 91.5% of original battery equipment to the most prominent factories in the country. It is the leading producer in Colombia and the Andean Community. More than 40% of vehicles that are made in the Andean Region for the main Japanese, American, and European brands use MAC batteries. Ms. Meija has been at the head of the company during its expansion and development. Thanks to her team’s commitment to the job, the plan to construct the biggest battery plant of the country and region was executed. Due to MAC’s environmentally friendly products, in 1995 they were awarded by General Motors for being the best provider of conventional batteries in the world. They have also been recognized for being the only company in Colombia with the technology to recycle 100% of batteries of any brand. Other important contributors in the Cali region include heavyweight companies such as Centelsa, Sidoc, Manuelita, Tecnoquimicas, Smurfit, Carvajal, Colombina, Belleza Express, Coomeva, Incauca. Within all of these companies, efforts are being made to improve the Cauca region and to strengthen its economy and various sectors. Activities the companies focus on include taking iron and steel scraps and recycling them for the fabrication of products, producing sugar at the highest level of quality, producing bio-ethanol gas, manufacturing cardboard and paper, thus creating more job opportunities and to improve quality of life for the region’s families. These powerful companies, and those still growing and expanding in the Cali region, develop their projects and reach the goals that each has set. The support in the Cauca Valley by all of these companies shows their commitment to prove the economy to have more potential now than ever before. in November of 2009, the RSSR invested total of $121.6 million a year in environmental programs. Annually, around $133 million is planned to go towards social benefits for workers. “Cauca Valley’s commitment to develop this region is being taken very seriously and the active involvement in the RSSR is evident in its constant participation in developing enterprises in the region,” Mr. Garrido says. COMFANDI AND COMFENALCO VALLEY ARE TWO COMPANIES THAT ARE INVESTING HEAVILY IN CAUCA VALLEY’S SOCIAL RESPONSIBILITY ASSOCIATION, WHOSE CHIEF GOAL IS TO ACHIEVE A MORE FAIR AND EQUITABLE SOCIETY THE REGIONAL SYSTEM OF SOCIAL RESPONSIBILITY AND THE SCHOOL OF SOCIAL RESPONSIBILITY ARE WORKING TO REMOVE GAPS IN EDUCATION, HEALTH, AND QUALITY OF LIFE Through Comfandi’s participation in the SRA by way of its own personal program, the RSSR, Mr. Garrido’s main goal is “to be recognized as a responsible, political corporation that has joined forces with and is defined by the main guidelines of SRA, and to be accepted on an international field, like the UN Global Pact that involves human labor rights and methods to combat corruption.” Felice Grimoldi, administrative director of Comfenalco Valley, similar to Comfandi, since 2010 has invested $222.6 million in housing projects, recreation, and education among others. Fundamentally, the SRA wants to reach out to the entire community through the School of Social Responsibility, inviting people to make a bigger effort to advance true developments and to assure the sustainability of the companies of the region. “Cauca Valley has a lot of interesting potential – not only on a national level but on an international one as well. Advantages like its geographic location, a port right on the Pacific Ocean, its infrastructure, roads, and the people’s work ethic are what make it very competitive,” says Mr. Grimoldi. The private and public sectors have joined in environmental and social projects Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content COLOMBIA USAT pages 9-14 p13 nueva.qxd 1/8/11 11:35 Página 5 Distributed by USA TODAY Wednesday, July 20, 2011 COLOMBIA 13 Taking education higher A top priority for both the private and public sector in Colombia is education, and the Santos administration has targeted rural areas, scholarships and higher education as key areas ber of spaces for new students; assuring resources for disabled people and students of ethnic minorities; and assisting low-income families who want to send their children to college. Paralleling President Santos’ objectives, Colombian Minister of Education Maria Fernanda Campo wants to reform education policy to ensure continued financial stability in the sector. She has recently proposed reform that would allow an additional 2.4 billion pesos ($1.3 million), half originating from public funds and the other half coming from the private sector. However, she affirmed that Colombian universities would maintain autonomy over their research, and that investments from corporations would not mean the government will privatize its universities. These funds, according to Ms. Campo, would be used to emphasize regionalization, continued improvement of quality, preparing and educating professors, and finally investigation. She hopes that private funding will specifically go toward the development of research projects in order to make Colombia even more competitive on an economic international level. “Colombia is making a great effort in postgraduate programs because we believe that the country’s competitiveness depends heavily on these educational programs,” says Moises Wasserman, president at the National Uni- versity of Colombia, a public university with campuses in some of the major cities across the country, including Colombia’s capital Bogota and its secondlargest city, Medellin. Medellin is also the home of the University of Antioquia research facility, which is one of the most successful and selective institutions in Colombia. It leads in investigations in fields ranging from medicine to agriculture to music. Medellin has been awarded the most educated city by the Quality Education Network. “Research undertaken by universities in conjunction with the production sectors of the country is very important for competitiveness and the nation’s The essence of Colombian talent According to the President, Colombia is a ‘born entrepreneur’ but the nation also excels in the arts Multimillion-dollar companies, world-famous singers and important research at renowned universities are a small sample of the fruits of the talent found in Colombia. But when searching for the extra essence that this South American country has, giving it a propensity for a unique and capable population, the one word that can be used to describe it is passion. Like their slogan says: “Colombia is Passion”. This can be seen not only in Colombians everyday zeal for life, but also in their innate talent to push forward and improve their own lives and the lives of their fellow citizens. “Colombia is a born entrepreneur. Here we say it has a great capacity for ‘moonlighting’, i.e. to find a way to survive, to succeed,” explains President Juan Manuel Santos Calderon, who puts great importance on the university system to foment the minds of the citizens. “We have an innate capacity. Foreign investors coming into the country are impressed with our ability.” The country attracts investors from world-famous companies such as 3M and Hyundai, as well as boasting highly successful national entities. On this year’s list of Most Global Companies in Latin America, Colombia’s main airline conglomerate, AvaincaTaca, holds the number 15 position, rising from last year, and the chocolate company Nutresa comes in at 18. ucation of our students. Topics such as music, dance and painting are fundamental for the education for human beings.” The holistic approach to education is also evident at the Pontificia Universidad Javeriana in Bogota, which has been lauded by President Santos for being “inextricably linked to the history of Colombia, because for the past eight decades since its restoration, it has been dedicated to forming complete human beings and professionals of the highest quality for the nation.” The university’s president Father Joaquin Sanchez Garcia adds, “We investigate the actual use of technology in order to bring education to the entire country and to improve classroom education.” Corbic sparks technological innovation in cardioneurovascular development Six years ago the founders of Corbic seized the opportunity to advance innovation in cardioneurovascular healthcare From R&D, education and business to art, culture and music, Colombian talent impresses on a global scale But this talent is not just apparent in business; art and culture also thrive. Nobel prize winner Gabriel Garcia Marquez, famous for his novel One Hundered Years of Solitude, was born in the small northern town of Aracataca. Famed musician Juanes and reggaeton artist J Balvin, who recently won four awards at the Nuestra Tierra Music Awards, are both from Medellin, the second largest city. While some generalize about Colombia as a whole, the president of Hyundai Colombia, Carlos Mattos, breaks the country into its various regions, highlighting each with unique characteristics. He says whereas Antioquia is hard working and enterprising, paralleled by Santander’s strong personalities and entrepreneurial spirit, the Caribbean region is full of happy people, full of joy and cele- bration. He describes the city of Cali as a “live city”, where people enjoy salsa. “And in Bogota we find the five regions together but we also find the typical person from Bogota, which we call ‘cachaco’, which is quite sophisticated,” explains Mr. Mattos, adding it is the differences people can discover in each corner of the country that makes it so successful, unique and thriving. Innovation finds a welcoming home in Colombia From biology and medicine to anthropology to technology, companies enjoy a conducive environment for innovation In 1968, scientist Dr. Spencer Silver invented a peculiar adhesive that would softly stick to different surfaces without doing damage, but did not at first see a practical use for his new invention. One day, his fellow choir member, who always had difficulty turning the pages of his choir books because the little markers often fell out, remembered his friend’s invention. The two put the adhesive on to the little pieces of paper. And the result: the Post-it note. Dr. Silver was a scientist at 3M at the time and the Post-it became one of the premiere products in the successful company’s line, which was famed already for its innovations in Scotch Tape and Scotchgard. For more than 100 years, the Minnesota Mining and Manufacturing Company – better known as 3M – has invented, produced and sold their more than 55,000 products in more than 200 countries. In Bogota, 3M Colombia follows the inspiration and innovation of its parent company. Its facilities combine a showroom and training and testing areas, where products are continually researched and developed. This facility is a leading example of the investigation and innovation present in Colombia today. Ana Maria Noreña, president of 3M in Bogota, pointed to diversification and innovation as the motors for constant growth, especially in emerging markets: “These are the countries that are driving the growth development,” says the president of the University of Antioquia, Alberto Uribe Correa. His university’s research has led to breakthroughs that include an anti-venom serum for the deadly tropical diseases of dengue fever and malaria, as well as the discovery of a plant with immunosuppressive properties that can be used in organ transplants. This has subsequently led to patents on an international level including the U.S. and Spain. Juan Luis Mejia Arango, president at the University of EAFIT, a private college also located in Medellin, insists on interdisciplinary study for continued development of Colombian students: “At EAFIT we are very interested in the humanistic ed- in the world. Asia is growing just as fast as Latin America, which is generating great opportunities.” Other companies follow suit and contribute to this growth and innovation, such as Corbic, a successful healthcare company and research facility focused on the cardioneurovascular system. Founded in 2005, Corbic has obtained international recognition in large part because of its innovations through research in the medical field. One of Corbic’s founders, Carlos Ignacio Granada, says that Colombia is experiencing a historical moment where it is investing in innovation and is making improvements to move out into the global market as an important player. “Latin America is gradually emerging as an enterprising and innovative region,” he says. “Right now, when Colombian universities focus on innovation and the development of new ideas, it is very important to design processes for intellectual protection and marketing.” Jose Alberto Garay, president of Acoplasticos, says, “It is imperative that the country does not stop innovating. To do this, we must make major education projects and large financing efforts. In Acoplasticos, we understood that long ago, and the result of our work on innovation is the Plastics Institute in Medellin that we have.” Innovations at Colombian universities permeate fields from biology and medicine to psychology and anthropology. Dis- INNOVATION AND RESEARCH IN COLOMBIA HAS A PERSISTENT HISTORY. SMALL START-UP COMPANIES, UNIVERSITIES AND BIG ENTERPRISES ALIKE ARE ALL LEADING THE COUNTRY IN THE CHARGE FOR PROGRESS coveries by researchers at the University of Antioquia have led to anti-venom serums against tropical diseases such as dengue and malaria, both of which can be fatal. Also in the medical field, Colombian researchers found a plant with immunosuppressive properties that can be used in organ transplants, a discovery that received a patent in the U.S. “Today we have the opportunity to do scientific exchange in biological methods of control about diseases, like tuberculosis, that come back and attack the U.S. population,” says Diego Miguel Sierra Botero, general director of the Corporation for Biological Investigation (CIB). Meanwhile in agriculture, discoveries made by a team of Colombian university researchers include a substance to combat a disease that attacks the banana crop in Colombia, a major export in the country’s economic market. Because of its geographic position in the northwest of South America, pre-Colombian archaeological sites shed light on indigenous cultures before European settlement. This location also lends itself to place Colombia as some of the leading researchers on volcanology and seismology. Innovation and research in Colombia has a persistent history. Small start-up companies, universities and big enterprises alike are all leading the country in the charge for progress. “Colombian human talent is passionate and is easy to work with because they are thirsty for knowledge, to innovate and create, and that makes it very special,” says Ms. Noreña. One of the biggest hopes for lack of mechanisms to facilitate Carlos Ignacio Granada is that the successful execution of such his medical team’s business suc- ideas.” cess story will be an example for Corbic specializes in carfurther innovation not only in dioneurovascular diseases and Colombia, but also throughout has received more than 70,000 Latin America. The Colombian patients, including people who entrepreneur is the general would not have had access to manager and member of the health care. This is particularfounding team who established ly significant because carCorbic, a young company fo- dioneurovascular disease is cused on the development of a the leading cause of death in unique technology develop- Colombia. ment platform in cardioneuPatients, however, are only rovascular healthcare. one aspect of Corbic’s success: Corbic is the quintessential “From the moment the medexample of detecting a need for ical center opened its doors, innovation in the market and we have focused on research by seizing the opportunity through taking advantage of the congood ideas and persistence. It nections established with acawas founded in 2005 by the demic centers in the U.S.,” group of five cardiologists and a business manager who realized that patients were sometimes unable to obtain access to innovative lifesaving technologies to treat their respective heart conditions. By creating a state-of-the-art medical center and aligning inventors, medical device developers and scientists, Corbic has created a unique platform to foster inno- Corbic was established six years ago as an innovative, state-of-the-art medical center vation. “Corbic’s creation was based on two essential reasons. affirms Mr. Granada, adding The first one was born from with pride that his company’s the needs of the Colombian findings have been published population,” says Mr. Granada, in prominent publications such who explains that this prompt- as the Wall Street Journal and ed the group to find alterna- the Journal of the American tives to facilitate access to College of Cardiology. Corbic has an enduring parttechnology. “The second reason had to do with the interest to nership with General Electric develop a clear innovation cul- Healthcare, who supplies their ture in a country where the technology, including imagnumber of patents registered ing, monitoring systems and anesthesia-related devices. In by year is unsatisfactory.” Corbic has used the strategy terms of research and educaof goodwill and results to tion, the pioneering company achieve credibility and accep- has already forged a strong retance in the international busi- lationship with various Amerness world at a time when ican research centers, including Colombia may not be instinc- the Jack H. Skirball Center for tively thought of as a place for Cardiovascular Research (SCCR) which forms part of the commerce of knowledge. “We hope that this strategy the Cardiovascular Research will help local innovators in the Foundation in New York. In just six years, Corbic has future to take advantage of its benefits, and to be able to de- not wavered from its princivelop their own ideas,” says Mr. ples and has stuck to its goals, Granada. “We believe the deficit being rewarded with business in the region is not caused by success and satisfied patients all lack of ideas, but rather by a over the world. PROPERTY OF CORINDUS There is a general consensus that research and innovation at university level will both improve the conditions both in Colombia, through educated citizens working together, and in the world, with businesses being able to compete on a global scale. Last year during his presidential political campaign, President Juan Manuel Santos toured the country calling innovation one of the ‘locomotives’ that mark the nation’s future. Explaining that academic university education is the base of economic development for his country, the President highlighted his goals which include closing the gap in the quality of education between urban and rural areas; increasing the num- Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content COLOMBIA USAT pages 9-14.qxd 14 8/7/11 22:35 Página 6 Wednesday, July 20, 2011 Distributed by USA TODAY COLOMBIA Training workers for nearly every need in the economy SENA works to increase the competitiveness of the economy and to promote social inclusion of even the country’s most vulnerable populations Every economy needs an educated workforce to grow and advance. Most countries’ education systems are set up to help provide the workforce needed by businesses, the government and other employers, but often more training is needed before graduates can move on to a fruitful life of employment. In Colombia, the government established the National Training Service, or SENA in its Spanish initials, to help give Colombians the skills and experience they need to get and keep a job, and to provide themselves and their families with the income they need to improve the quality of their lives. SENA is an institution that functions through the cooperation of the government, companies (such as Spain’s Telefonica) and workers. It was set up 54 years ago, and since June 21, 1957, millions of Colombians have benefited from its vocational training in classes and in the workplace, from its job placement service and the many other ways that the institution helps workers find jobs. SENA’s main goal is to provide a high-quality education to workers. Another important objective, though, is to promote economic growth through technical support to companies and by backing innovative projects, providing technological ser vices to the productive sector and helping small businesses. At its 116 training centers throughout Colombia, SENA’s job is to make sure Colombians get the training they need to succeed in the country’s labor market. Coffee is one of Colombia’s biggest exports, and SENA has an extensive program in place to make sure the country has the skilled workers it needs to produce, process and export the vital agricultural commodity. Classes include teaching how to choose the best seeds, and new and innovative ways to market the beans. The coffee program was set up with the input of the National Federation of Coffee Growers, a typical strategy of SENA. The institution also recently signed an agreement with General Motors, to train employees to work on the carmaker’s automated production lines at the GM Colmotores plant in Bogota. Providing Colombians with training for the use of new technologies is a growing part of SENA’s mission. In 2006 the institution started Tecnoparque, a system that entrepreneurs and students can use to get the equipment, tools and technological knowledge they Agreement with the German BIBB SENA is constantly working to improve its systems and methods, and earlier this year during a visit to Germany by President Juan Manuel Santos, SENA Director Father Camilo Bernal signed an agreement with its German counterpart, the Federal Institute for Vocational Education and Training, or BIBB. The agreement is intended to promote joint activities and information exchanges in the area of vocational education and training. Some of the areas covered include institutional modernization, qualification requirements, training qualifications and the development of national testing standards. Father Camilo Bernal, general director of SENA, and Germany’s BIBB president Manfred Kremer sign an agreement in April this year SENA INVESTS IN THE SOCIAL AND TECHNICAL DEVELOPMENT OF COLOMBIAN WORKERS THE INSTITUTION WILL OPEN A TECHNOPARK, WHERE PEOPLE WILL BE ABLE TO PUT TOGETHER THEIR BUSINESS IDEAS SENA offers long and short courses developed around the needs of different sectors of the economy, and around the social needs of the areas around the centers. When finished, the students have gained the knowledge and skills they need for the job, and the ability to learn and adapt to changing requirements in the sector. SENA has also carried out important work in setting standards and norms for job training that permit workers to be evaluated, trained and certified based on the same requirements in all of Colombia, upholding the level of excellence for workers throughout the entire country. SENA was created to give all Colombians a chance to gain work skills, to make themselves more employable and to help themselves and the country to grow economically. After 54 years of non-stop work, the institution continues to provide government and businesses with the high-quality employees they need. Sector specific training programs SENA focuses on preparing Colombians to work in the country’s most important existing economic sectors, while at the same time keeping an eye on the technologies and needs of the future In brief need to judge if their business ideas will work. Tecnoparque helps people with an idea formulate a clear plan to create a product unit, which they can then put into practice with the help of a business incubator. The Tecnoparque system gives them access to marketing, management and financial advisers, and helps put them in touch with potential clients. SENA has many different programs to help train and educate Colombians. It also provides training and facilities to instructors, to help them improve their teaching skills, and to give their students the best education possible. As part of its commitment to excellence, businesses also have access to SENA resources, to help them be as efficient and productive as possible. SENA targets social and economic inclusion Moving SENA forward through Vision 2020 Social inclusion, training and physical, information and human resources infrastructure are the bases of SENA’s strategic plans and foci for the next four years When a new leader comes in to run an organization, one of the first orders of business is frequently to study the place, ascertain its strengths and weaknesses and develop a strategic plan based on the findings of the study and the goals of the institution. Father Camilo Bernal was sworn in as director of the National Training Service, or SENA, in January, and since then he has set in motion his plan, called Vision 2020, to decide how the institution will move forward, its main goals and strategies, its image in the country and in which projects it will participate. Father Bernal is uniquely qualified to head the organization. He has a strong background in education, having been a rector at the Minuto de Dios University before moving to SENA. He helped start up Community Development Centers in the towns of Cartagena and el Carmen del Bolivar, and has a university degree in computer and systems engineering. Father Bernal and the heads of different units of SENA have carried out a series of meetings to exchange ideas and suggestions for the strategic plan. The institution’s employees have been encouraged to con- tribute to the plan, to make sure SENA benefits from the full breadth of experience of its staff. “I want us to build this strategic plan with the participation of many people here at SENA,” Father Bernal says. “From the different sections, from apprentices to instructors, unions and businesses, we should all think about the SENA that we want.” SENA will be carrying out a massive consultation, at the national level, on the Internet. The institution expects to include tens of thousands of Colombians in various exercises to clarify, define and validate its vision and strategic plan. Nearly 1,000 invitees will participate in nationwide focus groups, more than 10,000 will participate in leading polls, and all Colombians will be invited to participate in a broad variety of polls on the Internet. By the end of the process, work groups will have personally visited SENA offices in 10 or more of Colombia’s regions, and will have held videoconferences with at least another 18 regions. The goal is to get input from as many perspectives as possible. After all of the meetings, the goal is to develop and define SENA’s strategic lines, the impact they hope to have, and how to support and carry out that mission to make the institution as efficient and effective as possible for all Colombians. Colombia is a very diverse country and the Santos administration seeks prosperity for all through more jobs, a reduction in poverty and greater security. The country also has a wide range of socioeconomic levels, and the government is determined to provide economic, social and educational inclusion for all Colombians. SENA is an important part of the effort to promote inclusion. The institution provides free training and education to all Colombians who need it, preparing them for a productive working life. The NanoProfessor Nanoscience Education and Training Program Promising new fields of economic activity are always of interest to SENA. Nanotechnology is an area that has the potential to be a source of innovation, jobs and profit for decades to come. Last year SENA invested in a U.S.-developed system to train high school and university students for careers in nanotechnology. The system, called the NanoProfessor Nanoscience Education and Training Program, gives students the chance to learn about the uses of the developing technology and at the same time provides them with hands-on experience with the same up-to-date equipment used by researchers in the area. Nanotechnology is a rapidly growing field and it will need a constantly growing force of trained and experienced workers and researchers. This is an area where SENA hopes to get in on the ground floor and provide some of the expertise needed in the areas of biotech, electronics, energy and medicine, among others. SERVICIO NACIONAL DE APRENDIZAJE SENA A World-Class Entity Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content COLOMBIA USAT pages 15-20.qxd 8/7/11 21:03 Página 1 Distributed by USA TODAY Wednesday, July 20, 2011 COLOMBIA 15 Latin America’s top healthcare system Colombia’s excellent healthcare system has been applauded by the World Health Organization and its affordable prices are luring in patients from abroad IT IS ESTIMATED THAT AN AVERAGE OF SIX TO SEVEN MILLION AMERICANS WILL TRAVEL ABROAD IN 2011 FOR MEDICAL TREATMENT, A NUMBER THAT COULD RISE TO ABOUT 23 MILLION BY 2017 HOSPITALS SUCH AS HOSPITAL UNIVERSITARIO SAN IGNACIO TAKE A PATIENT-BASED APPROACH AND PRIORITIZE HUMAN CARE ABOVE ALL, INFUSING THEIR SERVICE WITH THE COLOMBIAN PEOPLE’S CHARACTERISTIC WARMTH Of Latin America’s 35 highest ranked hospitals, eight are located in Colombia Enrique Arboleda, president of Cafesalud. “This positions Colombia as the most efficient on the continent in this regard.” Despite the current success of the country’s healthcare, its goal is to further improve the quality and equity of access, while aspiring to provide universal coverage in the future. Dr. Julio Cesar Castellanos, general director of Hospital Universitario San Ignacio, aims to provide the freedom of choice for medical clients and to set up quality assurance indicators in all hospitals. “The first key element in quality is human attention, to listen to the patient,” Mr. Castellanos says. “For this, all systems have been established to hear the user, meet the user, receive complaints, suggestions, etc.” To improve patient management in terms of diagnosis, Mr. Castellanos supports the generation of a network service provider or other entity to improve quality and efficiency of health services. He aims to take on the challenge of improving service networks so that each entity serves in its strengths in the fastest way possible to avoid administrative delays for the patient. The Hospital Universitario San Ignacio has an advantage in which it is a non-profit entity and receives numerous donations. The hospital administration has decided to invest all donations into technological development, making service faster, more efficient, and more beneficial for the patient. PROEXPORT When it comes to health systems, Colombia is a world leader, even surpassing more developed countries like the U.S., Switzerland, Canada, and Germany, according to the WHO’s World Health Report. The country has made significant progress in terms of healthcare coverage, reaching approximately 42 million Colombians to date. “There are important strengths in Colombia in the health sector, not just in the field of aesthetics, but also in the area of highly complex systems,” says Dr. Sergio Rada, director of Rada Clinic. “The quality of our physicians and the warmth of the team with whom they work have increased international interest to come to have surgery in Colombia.” Colombia is not only known for its tradition of cosmetic surgery, but it also has the best healthcare system in Latin America, offering a range of complex health services. Many industry leaders believe that what has helped the current Colombian system become so successful is the constitutional nature of healthcare in Colombia. CafeSalud Prepaid Medicine contributes to the welfare of Colombian families through a broad range of health services. Its services and opportunities supplement basic social security schemes in the country and have helped make the national system more successful. “In Colombia, the ‘pocket money’ that citizens spend outside the health system is 7%, unlike other countries in the region that are close to 50%,” says Jairo Even though Latin America is becoming an emerging interest for developed countries like the United States, Norway, or Austria, Mr. Castellanos warns that developing countries must be very careful about investing in technology to avoid becoming an exporter of net dollars. “One sees a growing interest in Latin America, and though this is currently the era of Asia, Latin America must be prepared to become the next emerging economy,” says Mr. Castellanos. “Therefore the responsibility of leaders in this country is to prepare for the change.” It is expected that an average of six to seven million Americans will leave the country in 2011 for medical treatment and about 23 million by 2017. Colombia is lo- cated strategically close to the U.S. and many major Latin American capitals, as it is only a three hour flight from Miami, and under six hours from New York, Houston, Washington, Sao Paulo, Mexico and Buenos Aires. This allows for many foreigners to take advantage of high quality treatment close to home; however there is yet much to improve in the area of exporting health services, as the economy rankings still do not indicate that Colombia is a first choice destination. “We have problems communicating with the world, but with President Santos I think we will improve more,” Mr. Castellanos says. Nonetheless, he proposes improved communication to bet- ter gauge the patients’ needs in the future. In the coming year, the hospital will launch a teleconference system through broadband to build an open dialogue which allows the hospital staff to learn more about prospective patients. To further aid in communication, Colombian hospitals are working to improve qualities beyond medical knowledge in order to treat foreign patients. Language skills and personalized treatment are areas doctors are specially trained in. “We have a group called SIPE [International Services and Special Plans] that is fully bilingual,” Mr. Castellanos says. In Colombia hospitals like Hospital Universitario San Ignacio take a patient-based approach and prioritize human care above all. “In general, we have better quality and warmth than in many other countries due to the characteristics of Colombia, as we are friendly, warm, close to people, and affectionate,” claims the hospital’s general director. In Colombia, one is sure to find quality patient care that is unique to other countries, with standards that have measured up to the quality of more developed nations. “Come to Colombia to be healthy,” he says. “Be surprised, as we saw in all the patients we treated. People are pleasantly surprised.” A more extensive version of this report is available at http://unitedworld.usatoday. com/ourworld.htm The charitable hospital Cosmetic medicine pioneers The San Vicente de Paul Hospital has a century-long history of attending to the healthcare needs of those in need, as well as to those of paying patients Clinica La Font has grown from a clinic to a medical complex devoted to beauty and health, and the country’s only ISO-certified cosmetic surgery organization “Hospital San Vincente de Paul was founded by generosity and generosity itself has been maintaining the hospital,” says Julio Toro, general director of Fundacion San Vincente de Paul. Hospital San Vincente de Paul was founded 100 years ago by a man who belonged to one of the most renowned families from Medellin. He said to himself when his wife fell ill, “If I, having money, suffer with my wife being sick, what is it like for poor people?” He went on to found the biggest hospital in Antioquia which has been able to assist all of Antioquia’s children regardless of social class. “When he died, he left a legacy in the institution,” Mr. Toro says. Since its founding, Hospital San Vincente de Paul has functioned as a non-profit private institution, generating benefits for the community and serving people with limited resources. It operates in a duty-free zone so costs are reduced and services become cheaper. The community definitely appreciates the institution, as it has an open-door policy and does not exclude anyone from its services. The hospital makes sure that all their healthcare professionals are educated, training Clinica La Font is a renowned institution at both the national and international level, having earned many prestigious awards for quality of service and care in science-art cosmetic surgery. The clinic has been awarded ISO quality certification, becoming the only plastic surgery organization in the country with this recognition. Dr. Fernando Pedroza and Dr. Lina Valero, both directors of Clinica La Font, have created many surgical techniques that set La Font apart from other clinics. “There are surgeons who use well known procedures but are not able to give the body a natural look, and ruin it because they do not have the sense of art that labels our job,” Mr. Pedroza says. “It has to do with shaping the human appearance, and avoiding removal of necessary tissues. In our medical center, we just mold the existing tissues.” In addition to being a clinic, Clinica La Font is also a university. Mrs. Valero was actually the pioneer who brought specialization studies to Colombia. “There was nothing similar in Colombia or Latin America. JULIO TORO, General Director of Fundacion San Vincente de Paul much of their staff from the University of Antioquia. “Here, they find a way to carry out their internships with high quality and a generous reception,” Mr. Toro says. “As a result, we are deeply related to Colombian people’s feelings.” Mr. Toro believes that the hospital will be used long into the future due to its connection to the community and foundation of generosity that has kept it alive for many years. He not only foresees the hos- pital’s long-term success, but he also welcomes future expansion and care for foreigners as they build a new clinic at Rio Negro. “We cannot expand in this place and therefore we bought some land next to the airport to build specialized centers in areas we know, such as transplants, cardiovascular matters, emergency service and appointments,” he says. The Hospital San Vincente de Paul holds patient safety in the highest esteem, as it is backed by the best medical expertise and comparable to other high quality medical institutions. “We have efficiency, efficacy indicators, as well as hospital mortality indicators comparable to the best hospitals worldwide,” Mr. Toro says. “We assure healthcare risks are avoided, namely, intra-hospital infection, which our hospital was the first to manage. We assure patient safety.” The hospital has made great developmental contributions to the community and has become a long-standing quality hospital serving the region. “If I had to go through the emergency room, I would ask to be sent to this hospital,” Mr. Toro says. “There is no greater guarantee than that.” Therefore, I thought we had to found an academy here because not everybody has the chance to go and study in the U.S.,” she says. “So I decided to create this specialization program.” The program was designed at CES, which led the university to place first in the evaluation for the best medicine faculty in Colombia. Clinica La Font has benefited from medical knowledge from abroad, receiving specialists from around the world, and now the medical complex is catered to give the highest care and comfort to both national and foreign patients. Patients have the possibility to stay in a hotel with all the features of a spa, giving all kinds of medical treatments to prevent prolonged post-surgery inflammation, giving the patient the best results. “Customers are our best friends; that is the way we treat them,” says Dr. Valero. “We spoil them, we are aware of their needs. We have designed hospitalization and nursing care to ensure patients receive special and comfortable treatment.” Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content DR. FERNANDO PEDROZA and DR. LINA VALERO, Directors of Clinica La Font COLOMBIA USAT pages 15-20.qxd 16 8/7/11 21:03 Página 2 Wednesday, July 20, 2011 Distributed by USA TODAY COLOMBIA Strategic objectives to protect the environment Investments in water and sanitation infrastructure will be focused on society’s most vulnerable and initiatives launched to reduce Colombia’s exposure to climate change In January, Beatriz Uribe Botero, the current Minister of Environment, Housing and Territorial Development of Colombia, presented the strategies that will be included in the National Development Plan (NDP) for her ministry’s corresponding sectors over the next four years to President Santos. “The goals are ambitious and challenging,” she affirms. “One of these challenges is consolidating the structural reforms of the drinking water sector and basic cleanup.” With regard to the NDP, Mrs. Uribe says, “The project needs an efficient and sustainable management team that can contribute to the social development, economy, and environment of the country. We will invest in the water and sewage infrastructure, with our focus on the most vulnerable population.” The environment sector’s objectives will be concentrated on guaranteeing the conservation of biodiversity and ecosystems. This will be achieved through the coordination of urban, en- vironmental and administration sectors, including production agents, the government and society. The private sector is also an involved and responsible partner of environmental protection. Acoplasticos, the 50-year old Colombian association representing companies in the plastics, chemical, petrochemical, rubber, paint, ink and fiber sectors, stands firmly behind responsible consumption of products. “A responsible consumption shall lead to three lines of action, the first one of which is consumption rationalization, which is in essence an issue of individual awareness,” says Carlos Alberto Garay, president of Acoplasticos. “The second concept is reuse. It is true that plastic containers are made for a short life, but they are indeed reusable.” “The third message is to recycle when possible. The recycling process in Colombia is a process that has an important social impact,” he concludes. Strategies included in the National Development Plan (NDP) include efforts to guarantee the conservation of Colombia’s massive biodiversity and intricate ecosystems ‘100% of Renault and GM vehicles in Colombia use MAC products’ MAC is the leading battery manufacturer in Colombia. Created in 1957, it now has close to 54% of the national battery market and 91.5% of MAC batteries come from the original battery assembly lines Maria Fernanda Meija, president of MAC, has plans to build the biggest modern battery plant in the country and region, equipped with top-ofthe-line technology, for the production and ability to recycle batteries without damaging the environment. Here, she shares more information about MAC and its developments and achievements. In 1957, your father bought his boss’s workshop and turned it into a battery man ufacturing workshop. After wards, he obtained a position in the region and created sig nificant liaisons worldwide. What have been MAC’s basic and unique features through out its career? When my father returned to Cali, Colombia, he got a job in the same business he had learned in Argentina, that is, in an electrical service workshop called Battery Distributor. My father obtained great recognition because he modified vehicles to fix them and offered outstanding customer service. He worked there from 1955 to 1957 until the owner suggested that he buy the business for 4,000 Colombian pesos ($2.27), paid in installments. The company later became MAC, a battery and car-part trading company in the vehicle market. However, it was not only until the 70s that the company had an industrial-like facility. A tire manufacturing company, Icollantas, decided to close the battery production line and my father bought it. During the early 70s he became a supplier of the vehicleassembly industry. This was a decisive role because the vehicle industry defines the technological line for car-part complements. Vehicle-assembly companies were so demanding in quality processes that we had to develop improvement processes, which already have been implemented. We think that although economic profit is not high in this trade re- lation, there is compensation through the learning experiences we have obtained from them. Our relationships with assembly companies still remain strong today; 100% of Renault and General Motors’ vehicles assembled in Colombia use our brands. Some of the production in Ecuador and Venezuela has MAC products, as well. share there for many years. There is a chance to exchange products with Johnson’s customers through the partnership we are developing. In fact, we have already exported to the U.S. this year. What specific actions does MAC carry out to protect the environment? A significant benefit for the environment comes from our Maria Fernanda Meija, President of MAC Both internationalization and entrance in new markets such as Uruguay, Bolivia and the U.S. are vital. Why did MAC enter these markets? How important is the U.S. market for the company nowadays? The internationalization processes started in 1992. It first began with raw materials because the product was not ready to enter the international market yet. Our natural market is the Andean Pacific, which covers an area from Panama to Chile and every country of the Andean Community. Our secondary market is in Continental Central America and its islands. Even though we are not widely known in the American market, we have had a modern sustainability approach. We can pick up used batteries that may have been disposed of inappropriately and may be harmful. We can process them and recover 100% of lead and polypropylene. We can also treat the electrolyte appropriately, which is sulfuric acid and water, to use it subsequently in other tasks at the same plant. If it must run through the sewer system, we can ensure adequate conditions to avoid any inconvenience. We can also guarantee a safe process in social, environmental and labor terms. We have the necessary technological conditions to achieve it. Not only do we have the adequate filters but also an industrial waste treatment plant, inside-process controls and training for our staff. Our goal is to reach what we call ‘closed cycle’. This means that everything can remain here at the plant. It is the capacity to process incoming hazardous waste and finally generate raw material to create new products. At the end of the process, remains should be sent to another industry. Meanwhile, we have a landfill in proper conditions that meet environmental regulations. MAC has received a lot of prizes. What does MAC mean to you after its history of growth and success? Where is MAC now and where do you dream it will be in the years to come? I have worked for MAC since a very young age because we used to come and work on several things during school breaks. I have been working in auditing in MAC’s financial area since 1985 because I studied accounting. I have been running the business since 2001, when I took over my brother’s position as he was appointed Minister of Mines and Energy. This job has been a fascinating learning experience. I am interested in people and their professional growth. I find great satisfaction when I visit the plant and see people who are satisfied with our achievements and their fulfilled individual goals. As businesspeople, we are responsible for providing the company with sustainability to last in time. However, it is important for businesspeople to have a soul. I mean, workers must appreciate them and they must struggle for themselves and for the company. In the years to come, I see a huge company with the market share we currently have. I was lucky to celebrate our first million batteries and reach 3 million in an even shorter term. This has not happened by chance at all, but it is rather the result of hard work. After reaching 3 million, we ought to take the risk to achieve 6 million batteries. This is a risky growth process where we had better be confident about a market which will buy this product once it is made. Additionally, we must have both equipment and well-trained staff to face this challenge. The benefits of ‘Social Business Responsibility’ Now under way, the Social Business Responsibility project aims to meet the basic needs of the population and protect the environment To understand what ‘Social Business Responsibility’ is, the structure of the Colombian society needs to be understood first. Each citizen is a part of numerous branches including academics, the government and companies. Each one has a role to play inside the construction, transformation and development of its society. Such roles are related to each person’s personal activities that move each individual forward with the rights and responsibilities that each citizen should have and carry out in society. These responsibilities would be respecting each other, society, culture and nature, abiding by the law, and the duties of each citizen. The survival and sustainability of a society largely depend on how each individual executes his or her role. Currently, the Social Business Responsibility of every company demands that they contribute positively to their neighbor, community or to society in general. This is the beginning of developing business participation from an ethical perspective that recognizes human dignity and plays a substantial role in economic and social success. Colombia’s Social Business Responsibility project was started to combat multiple arising problems in the country – changes in the environment, the decrease in quality of life, corporate scandals due to lack of business edict, and the violation of human rights, among others. As the World Business Council for Sustainable Development defines it: “It is a permanent commitment of businesses to behave ethically and to contribute to the economic development while at the same time bettering the quality of life of workers and their families in the local community and for families in general.” Now under way, the Social Business Responsibility project has numerous objectives: to satisfy the fundamental needs of the population, to protect natural resources by means of employing clean technology, not sacrificing present or future generations, and to facilitate the construction of a people-centered society. This voluntary commitment that organizations and businesses take on, setting up expectations in the matter of integral human development that are generated with the interested parties including workers, clients, suppliers, social agents, and communities. It permits the organizations to assure the economic growth, social development, and a balanced ecology. Social Business Responsi- THE SOCIAL BUSINESS RESPONSIBILITY PROJECT AIMS TO SATISFY PEOPLE’S FUNDAMENTAL NEEDS, TO PROTECT NATURAL RESOURCES BY USING CLEAN TECHNOLOGY, AND TO CREATE A PEOPLE-CENTERED SOCIETY bility is divided into six parts: suppliers, corporate government, community, employees, environment, and goods and services. Each part operates with specific guidelines to strengthen social and economic communication. Benefits in every area are seen due to the practice of the Social Business Responsibility. With human and workers rights, work hours have been distributed differently, which has resulted in less truancy and less stress. Costs have been reduced, and the culture within the work environment strengthened. In the goods and services sector, clients and consumers are seeing many changes. The quality of goods and services have increased, raising the satisfaction level, client loyalty has been generated and the understanding of the market has improved. Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content COLOMBIA USAT pages 15-20.qxd 29/7/11 16:36 Página 3 Distributed by USA TODAY Wednesday, July 20, 2011 COLOMBIA 17 The FIFA Under-20 World Cup 2011 Between July 29 and August 20, eight Colombian capital cities will host the world’s finest young soccer players as 24 countries take part in the FIFA U-20 World Cup The FIFA U-20 World Cup Colombia 2011 will be the 18th edition since FIFA launched its World Youth Championship in 1977. Prepared with a wide selection of tourism offers in addition to the sports event, the Colombian cities involved will offer packages such as history and culture, nature, sun and sand and adventure as part of a ‘Discover Colombia through Soccer’ campaign organized by the country’s investment promotion agency, Proexport. Host cities include the lively and warm Barranquilla, known for its tropical climate, World Heritage carnival and thriving gastronomic and cultural offer. Barranquilla will kick off the tournament on July 29 with the Brazil-Egypt match, and the first 25 games of the championship will be held there in Colombia’s largest stadium. The 2011 championship represents the largest sporting event ever hosted by Colombia. “Investment in infrastructure in the stadiums has exceeded $100 million,” says Rodrigo Jose Cobo Morales, director of the FIFA U-20 World Cup. In addition to Barranquilla, the other host cities are Bogota, Cali, Medellin, Pereira, Cartagena, Manizales, and Armenia. Well known for its musical heritage, Cali boasts a long tradition of various musical styles, including merengue, vallenato, currulao, meneito, reggaeton and latin jazz. Since the 1990s, however, it is the global capital of salsa, with more than 8,000 dancers and 50 dance schools, and the city’s streets are alive with Caribbean beats. Cartagena de Indias, with its romantic cobbled streets and colonial architecture, is sure to delight visitors. Meanwhile the nation’s capital Bogota, which the New York Times named one of its ‘31 Places to Visit in 2010’, reflects the emerging modern urban face of Colombia’s transformation with its office towers, parks and ample choice of hotels, shopping and cultural exhibits. Medellin, Colombia’s second-largest city, is a busy commercial and industrial hub with lively nightlife. It is also a global fashion hub due to the region’s thriving textile industry and boasts a number of excellent Colombian designers. Finally, the Coffee Triangle of Manizales, Armenia and Pereira is a verdant and prosperous region, with majestic landscapes dotted with coffee plantations and a number of options for nature tourism. Expected to attract more than 350,000 visitors – by early May of this year, 250,000 tickets had already been sold – President Santos has promised the 52match tournament will be the best in its 34-year history. A highly emotive event, FIFA’s U-20 World Cup 2011 will see soccer fans and players from 24 countries around the world proudly wearing their national colors During the April draws, the President said, “We will all continue to work hard so that through this sports event the whole world realizes how wonderful this country is.” Since it was chosen in 2008 as host country for this year’s event, beating neighboring competitor Venezuela, Colom- THE OFFICIAL MASCOT FOR THIS YEAR’S FIFA U-20 WORLD CUP IS THE RED MACAW, ONE OF SOUTH AMERICA’S MOST COMMON PARROTS THE MASCOT’S WIDE SMILE AND ATHLETIC STANCE REFLECT THE JOIE DE VIVRE OF THE HOST NATION ‘INVESTMENT IN INFRASTRUCTURE IN THE STADIUMS HAS EXCEEDED $100 MILLION’ ‘A GREAT LEGACY TO LEAVE IS THAT THE WHOLE WORLD WILL SEE COLOMBIA WITH DIFFERENT EYES’ bia’s Soccer Federation and its federal government, through an inter-institutional commission, have implemented a comprehensive work plan to ensure the event’s success and a quality tournament. “The most important legacy after the World Cup is over is the culture of watching football live without nets, safe, and with the whole family,” says Mr. Cobo Morales. "Football is a phenomenon which manages to unite people, nations, and if used as a weapon to pacify the world it would surely be the most effective of all.” Measures taken include a solid national security plan, specially designed for the event, which will ensure the safety of Colombians and foreign visitors both in and out of the stadiums. More than 56,000 uniformed officers will patrol the stadiums, training grounds, hotels, restaurants and streets of the host cities. In addition, a special World Cup elite com- mando unit has been created that comprises dozens of security groups expressly trained to deal with exceptional circumstances, such as natural disasters and terrorist acts. Indeed, in recent pre-tournament inspections, Colombia was given the thumbs up by FIFA representatives, who said that overall the country was well prepared for the event. “What is amazing about football is the binding effect it causes: if we take 10 people from very different countries, who do not speak the same language and are not governed under the same social rules, and give them a ball, they won’t take 10 minutes to set up a game in which everyone understands perfectly the rules. That’s the magic of football,” says Fernando Panesso, manager of World Cup U-20. “Apart from the infrastructure created for the event, a great legacy to leave is that the whole world will see Colombia with different eyes.” Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content COLOMBIA USAT pages 15-20.qxd 18 8/7/11 21:04 Página 4 Wednesday, July 20, 2011 Distributed by USA TODAY COLOMBIA PHOTOS BY ALVARO BUENAVENTURA Regions of Colombia From soaking up the sun on virgin beaches to diving into a rich variety of cultures to getting drenched in one of the wettest places on Earth, Colombia has so much to whet the appetite of the adventurous visitor Each one of the country’s six natural regions has much to offer the inquisitive tourist. The geological contrasts to be discovered here could not be starker. Frozen highlands in the mighty Andean mountain ranges, or cordilleras, are more than 15,000 feet above sea level, whereas Colombia’s pristine beaches line its coastlines lapped by both the Pacific Ocean and the Caribbean Sea. The three Andean cordilleras that run north-south separate the western coastal lowlands from the almost empty eastern plains. Colombia also has some incredible islands on both its Pacific and Caribbean sides that have fascinating combinations of nature and history. Gorgona Island, a former island prison, is now a unique ecotourism destination, whereas San Andres has beautiful white-sand beaches and all-inclusive resorts. The nation’s rainforests teem with wildlife and biodiversity, as well as being the home to numerous indigenous ethnic groups. City life is no less spectacular. The capital Bogota is the country’s largest city and the third- VISITORS CAN COMBINE EXPERIENCING THE SOPHISTICATED CITY ATMOSPHERE OF BOGOTA WITH A SWIM IN CRYSTAL WATERS OR TREK THROUGH RAINFOREST, AS COLOMBIA TRULY IS A DIVERSE DESTINATION highest in the world. It has some of the continent’s best museums, universities and restaurants, and is taking on an even more international character as increasing numbers of multinationals set up shop there. Cali, in western Colombia and the capital of the Cauca Valley Department, is the second largest city in the country and the number one place for salsa music. Medellin is one of Latin America’s most progressive and innovative cities, while UNESCO-listed Cartagena de Indias on the northern coast is a national treasure with magnificently preserved colonial architecture. Amazon Region Experience the rainforests and indigenous wildlife Covering around 33% of the country but only 1% of its population, the region consists mostly of traditional indigenous tribes and is a gem for those with a spirit of adventure lthough the Amazon occupies a third of Colombia, it is the the country’s most secluded and least populous area. It forms a part of the great South American region of the Amazon rainforest, which Colombia shares with Bolivia, Suriname, Guyana, Ecuador, Peru, Brazil and Venezuela. To the west, the Amazon region of Colombia is surrounded by the Andes Mountains, which are known as the Amazonic ‘piedemonte’. The Colombian Amazon is home to various ethnic groups, many of which are Indians who work hard to preserve their customs and regions in which they live. The Amazon region also boasts a unique and incredible biodiversity. While boating or trekking, you can spot alligators, boa constrictors, jaguars, and caymans. Visit the Laguna de Tarapoto, the area of the Pink Amazonian River Dolphins or experience piranha fishing, an activity which has become increasingly popular among visitors to the Amazon. During a stay in the Amazon, many choose to visit Letizia, the capital of Colombia’s Amazon region. The small jungle town on the border of Brazil and Peru is the gateway to Colombia’s Amazon rainforest and A THE ETHNICAL AND BIOLOGICAL DIVERSITY OF THE AMAZON REGION OFFERS A UNIQUE EXPERIENCE is a good place to start rainforest tours. There are many tour operators in Letizia and good hotels there, such as Hotel Anaconda. Colombian travel agency Aviatur has also built houseboats so tourists can enjoy the Amazon’s beauty in tranquility. These luxurious houseboats give visitors the option to move the boat to different locations of their choice. For those who choose to venture out in the jungle a little more, Letizia is only a two hour boatride away from Puerto Narinho. The small village is a good base for visitors to Amacayacu National Park, as well as for backpackers, kayakers, and pink dolphin watchers. Casa Selva Hotel is a popular and comfortable choice of hotel in Puerto Narinho. The Amazon Region boasts an amazing biodiversity that enables visitors to see alligators, boa constrictors and jaguars while boating or trekking Caribbean Region Discover both the vibrancy and relaxation of the nation The Caribbean region of Colombia is on the northern coast, next to the Sierra Nevada de Santa Marta and by the Andes mountain range, making for some of the most unique landscapes in the world he Caribbean region’s 1,000-mile coastline, pristine waters, Caribbean rhythms, and tropical ambience create an ideal location for comfort and relaxation. Not only does the natural beauty of the Caribbean offer tranquility and hospitality, but also a bustling nightlife, daytime activities, folklore and history. Baranquilla, the most densely populated city in the region, is famous for its annual Carnival, which is among the biggest worldwide, coming only second to the carnival in Rio de Janeiro. With its advanced infrastructure T COLOMBIA’S COLONIAL CHARACTER IS PRESERVED VERY WELL IN CITIES LIKE MOMPOX OR CARTAGENA DE INDIAS and developed industry, Baranquilla is also very multicultural, as early settlers included groups of Arabs, Jews, Germans, Italians, British, and Asians. This is also reflected in the local food, which is as diverse as its people. For a more tranquil setting, visit Capurgana for its seafood and amazing jungle landscapes next to the sea. Even more secluded is Cabo de la Vela, a desert beauty with quiet beaches, inhabited by the indigenous Wayuu people. The city of Cartagena de Indias, with its colorful walls and colonial architecture, was declared a UNESCO Heritage Site in 1984 and has hosted events like the International Film Festival and the International Music Festival, to name but a couple. Famous author Gabriel Garcia Marquez also spends much of his time in this city, and there are many tours to familiarize yourself with some of the places that have inspired his writing. Well-preserved Cartagena de Indias was declared a UNESCO Heritage Site in 1984 Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content COLOMBIA USAT pages 15-20.qxd 8/7/11 21:05 Página 5 Distributed by USA TODAY Wednesday, July 20, 2011 COLOMBIA Orinoquia Region Vast plains sweep eastern Colombia The huge Orinoco River forms part of the border between Colombia and Venezuela and is flanked by huge plains rich in flora and fauna o the east of the Andes is a vast plain crossed by countless rivers that flow into the mighty Orinoco River. The Orinoquia region is known as the eastern plains from the Spanish llanos orientales and includes the states of Arauca, Casanare, Meta and Vichada. The climate is hot and dry, resulting in savannah vegetation, natural grasses, and a rich and varied fauna. The region is rich in oil, with deposits discovered in Arauca and Casanare attracting many new settlers, T VISITORS FROM BOGOTA STAY ON BEAUTIFUL, TRADITIONAL FARMS DURING HOLIDAY WEEKENDS AND CATCH SPECTACULAR SUNSETS COLOMBIA’S ISLANDS ARE HOME TO BREATHTAKING COVES AND OUTSANDING NATURE IN TWO SEAS The massive eastern plains are also suitable for extensive ranching and is also apt for extensive ranching. Covering around 270,000 square miles, or three-fifths of the country’s area, the llanos (plains) are sparsely populated and the majority of settlements are situated in the foothills of the eastern cordillera (mountain range) of the Andes. Here you can find a launch pad to the region at Villavicencio, known as the ‘gateway to the plains’. Colombia’s agricultural heartland is known for its beautiful sunsets and traditional fincas (farms), which draw in visitors from Bogota during holiday weekends. The region is unbroken by highlands except in the state of Meta, where the Macarena Sierra, an outlier of the Andes, has piqued scientists’ interest as its vegetation and wildlife are believed to be reminiscent of those that once existed throughout the Andes mountain range. Insular Region Serve time on a desert island Various groups of small coastal islands in both the Pacific Ocean and Caribbean Sea make up the Insular Region n the Pacific side, Malpelo Island attracts swarms of hammerhead and silky sharks, making it a highly popular sharkdiving expedition location. In 2006 it was declared a UNESCO World Heritage Site and visitors to the island need to obtain a written permit from the Colombian Ministry of Environment. In 1985 the Colombian state acquired the rights to Gorgona Island, also in the Pacific Ocean, and it was established as a National Park. A former prison O Colombia’s islands appeal to tourists looking for somewhere unique island, in a similar vein to Alcatraz Island, and famed for its venomous snakes, it has since been developed as an ecotourism center and whalewatching hotspot. Trips to the old prison can be arranged, as well as a host of other activities. On the Caribbean side, the archipelago of San Andres, Providencia and Santa Catalina consists of two island groups and eight outlying banks and reefs. The main island of San Andres and Providencia is highly influenced by English, French and African heritage. In addition to its amazing beaches, the island is surrounded to the northwest by a small coral reef and several keys that are home to varied fauna and flora that attract tourist in droves. Pacific Region Unique ecosystems and natural resources The area boasts diverse geography, unique ecosystems and unexploited natural resources ordered by Panama to the north and Ecuador to the south, the Pacific region forms the western slice of Colombia along the Pacific Ocean. The area has vast ecological, hydrographic, mining and forestry wealth, and boasts diverse geography, unique ecosystems and unexploited natural resources. It is regarded as one of the wettest and most biodiverse places on the planet, with rainfall of about 157.5 inches per year, according to the B ONE OF THE WETTEST AND MOST BIODIVERSE PLACES ON EARTH, MIGHTY RIVERS CUT THROUGH THICK JUNGLES IN THE PACIFIC REGION Rainfall has been known to exceed 523 inches in one year Ministry of Mines and Energy, although 523.6 inches were recorded one year at Lloro in the region’s Choco Department. With such large levels of precipitation, the region is crossed by numerous mighty and deep rivers cutting through dense, humid jungle areas. Some of them are the only ways through the largely forested region. Intrepid explorers have discovered pristine, virgin beaches lining the coast here. Popayan is a beautiful white-washed city that is perhaps second only to Cartagena de Indias in terms of the splendor of its colonial architecture. Meanwhile, Cali claims to have unrivalled nightlife. Andean Region A geographically diverse and culturally rich land of contrast The Andean region is home to the majority of people in the country and is its most economically active olombia’s most populated region is characterized by its dramatic topography and climatic diversity. Home of the most famous coffee growing area (the Eje Cafetero), the Andean region covers the Colombian section of the continent’s Andes mountain range. Close to the Ecuadorian border in the southwest of Colombia, the Andes divides into three distinct, approximately parallel chains called C Environmental conditions in the tierra templada (temperate land) make it the most arable and populous part of Colombia’s Andean region cordilleras (mountain ranges) that span the country northeastwards to almost reach the Caribbean Sea and are referred to as the western, central and eastern mountain ranges. In addition to its eponymous highlands, the region features plateaus, valleys and desert areas. Climate and vegetation vary considerably according to altitude, from the hot river valleys and basins below 3,300 feet to the more populous and productive lands in the temperate zone between 6,500-9,800 feet altitude, right up to the frozen lands at 15,000 feet and above. Nestled at an elevation of 8,700 feet above sea level is the nation’s capital Bogota. A mix of Spanish, English and Indian influences, some 8.62 million people now live in the third-highest capital in the world, and it is a city rich in culture and contrasts that has been referred to as the ‘Athens of South America’ for its collection of universities and libraries. BOGOTA, MEDELLIN AND CALI – THE THREE MOST POPULAR AND ECONOMICALLY POWERFUL CITIES IN THE COUNTRY – ARE IN THE REGION Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content 19 COLOMBIA USAT pages 15-20.qxd 20 11/7/11 12:17 Página 6 Wednesday, July 20, 2011 Distributed by USA TODAY COLOMBIA A heady cultural mix brings out the best in Colombia’s arts, music and food It is difficult to encompass all of what Colombian culture is, as the culture is as diverse as its ethnic populations Colombia’s diverse cultural influences include those from Amerindian, African, Asian, Middle Eastern, and European roots which reflect heavily on the diversity in Colombian art, music, literature and food. Most would agree that this makes the Colombian cultural sectors all the more interesting to explore. Over the years, Colombia has made great efforts to increase the diffusion of various cultural areas throughout the country. This effort began by means of radio more than half a century ago. H.J.C.K., The World in Bogota, F.M. Stereo was one of the first radio channels in Colombia. The station was founded on September 15, 1950 with the aim of raising the cultural level of the Colombian radio. This has since become a reality, thanks to the management of Alvaro Castaño Castillo and his wife Gloria Valencia. Mr. Castaño, a man with one of the most remarkable memories of the country, has been a pioneer in carrying out collections of recordings of the great poets and famous peo- ple of Colombia, immortalizing the treasures of Colombian culture. One of the famous figures to be on the station was Argentine writer, essayist and poet, Jorge Luis Borges. Like Mr. Borges, dozens of poets, writers, musicians and entrepreneurs have been in front of the microphones of the H.J.C.K The World in Bogota. Colombia has a culture rich with literature and has been the cradle of great writers like Novelist and Nobel Prize winner Gabriel Garcia Marquez and Novelist Alvaro Mutis Jaramillo. The literature of the country has had influences from the Catholic religion, its rocky colonial history, and even from traditional folk tales and oral legends. A big part of Colombian oral culture can be seen in its music. Colombian music consists of many music genres and in general, music is a part of the common Colombian’s everyday life. In Colombia there are many prominent music styles in every region. Every part of Colombia has its own genre of music, with different dances and histories behind each variety. Bambuco, which is the national dance of Colombia, is very well known among the people as well as other Latin rhythms like vallenato, cumbia, and even salsa. More modern genres include hip-hop, pop, and rock music. Colombians even celebrate rock music with a yearly festival, Rock al Parque, which apart from celebrating the genre, dedicates its cause to environmental sustainability. Many Colombian musicians have risen to international fame in recent years with groups like ChocQuibTown and Bomba Estereo, and artists like Shakira, Juanes and Carlos Vives. If you want to see real artistic craftsmanship, beauty and history, Colombia holds endless possibilities. Colombia holds a long tradition of the performing arts in the country with the bi-annual Iberoamerican Theater Festival, which is the biggest and most important theater festival in the world. There are also numerous museums where you can view sculptures and paintings from famous Colombian artists like Fernando Botero and Alejandro Obregon. Not to be outdone, one of the most anticipated aspects of Colombian culture is the Colombian food and dining experience. The food varies across the different natural regions of Colombia, due to the different ethnic influences. Colombian food has gained worldwide acclaim, as figures like Leo Katz, Harry Sasson and Andres Jaramillo have helped jumpstart the Colombian culinary industry, highlighting the quality food people will find in this very unique country. Colombians can boast a truly diverse culture of many influences. At present, one can see that it is a combination of tradition, history and modernity. Colombians have developed in each of its cultural sectors, having thrived due to their effectiveness, sophistication, and abundant resources. Up to this point, Colombian artisans of all natures have really begun to export their talents and events worldwide, leading to the successful spread of Colombian culture in both the national and international arena. Colombia has a culture rich with literature and has been the cradle of great writers such as Novelist and Nobel Prize winner Gabriel Garcia Marquez, left, and Novelist Alvaro Mutis Jaramillo Museums Colombia’s museums are true treasures in themselves, while holding an important part of this country’s heritage. Colombia’s Botero Museum is considered one of the most important museums in the country with 85 works on display from representative artists like Picasso, Renoir, Dali, Matisse, Monet and Degas, to name a few. The founding artist, Fernando Botero, famous for his ‘fat people’ series of and a satirical rendition of the Mona Lisa, gave his own collection of artistic works to the city of Bogota, which resulted in the formation of this museum. The Gold Museum is one of the most important museums in the world, as it preserves Colombian culture in 20,000 stones and in more than 34,000 pieces of this valuable element. Just a stone’s throw away from the Gold Museum is the Emerald Museum, where one can see some of the finest quality emeralds in the world. As Colombia is the world’s largest emerald producer, producing about 60% of all emeralds, one can see the science and value behind Colombian emeralds, which are said to possess a bluish tinge in addition to the usual green color. One of Colombia’s oldest museums is the National Museum, holding one of the best collections in Colombia. It boasts 17 exhibition rooms, 20,000 pieces ranging from 10,000 B.C. to the 20th century. Lastly, one cannot overlook the Salt Cathedral, an architectural wonder built 650 feet inside a mountain in Zipaquira, about 30 miles north of Bogota. Literature Colombian-born author and journalist Gabriel Garcia Marquez, or “Gabo”, as he is warmly referred to by his readers, is believed to be one of the world’s greatest writers. He won the 1982 Nobel Prize for Literature and was one of the leading figures of the literary boom in Latin America. He’s the author of the world-famous novel, One Gastronomy Hundred Years of Solitude, which has sold millions of copies and has been translated into many languages. He has gripped the literary world with his rich and imaginative storytelling, and with his masterpiece, he has established himself as a major Latin American writer of 20th century literature. In light of his own great achievements, Gabriel Garcia Marquez describes his close friend and fellow Colombian novelist, poet, and essayist Alvaro Mutis Jaramillo as “one of the greatest writers of our time.” Mr. Mutis has received numerous literary awards for writing the compendium The Adventures and Misadventures of Magroll. Colombian cuisine is as varied as its regions, from Creole fusions on the coastal areas to innovative restaurants like El Cielo opening up. This 21st century restaurant in Bogota is sure to surprise its visitors by using chocolatherapy and other unique fusions. Plus, Leo Katz, also known as King Midas for his knack for turning his restaurateur projects to gold, has successfully created restaurants like Cafe Renault and Club Colombia with fellow famed restaurateur Harry Sasson, serving the best food of every region. Theaters Every two years, the city of Bogota hosts the Iberoamerican Theater Festival (FITB), which is acknowledged as the biggest and most important theater festival in the world. For 17 days, the city celebrates all genres of the performing arts. Renowned artists and over 200 companies from all over the globe are welcomed and presented in disciplines such as theater, dance, circus, music, puppetry, pantomime, multimedia and performance art. FITB even provides workshops, courses, seminars and forums by dramatists, producers, directors, actors and theater professionals, allowing for reflection and exchange among the artistic community. Colombia has benefitted greatly from the FITB over the past 18 years, as its sector of performing arts has developed and become an important part of life in Bogota. For the duration of the festival, the city and all of its performance venues are utilized to give space for artistic expression, drawing in audiences ranging between 4,000 and 8,000 people per show. The range and diversity of theater and music in Colombia has proven it to be one of the most vibrant nations in these arenas Music ChocQuibTown, a Colombian music group, has used funk, hip-hop, Jamaican ragga, and electro music together with Colombia’s traditional sounds to become an international success. Newer groups like Bomba Estereo have also been very successful, nationally and internationally, receiving rave reviews from The New York Times and even being named ‘The Best New Band in the World’ by MTV. Numerous musicians have put Colombia on the map, like Juanes who has earned many major international awards by mixing folklore, rock, pop and guitar. In addition to mesmerizing the crowds with amazing dance moves, Shakira has reached out to her audiences in both Spanish and English with her music and compassion. The star is an ambassador for UNICEF and dedicates much of her time to Fundacion Pies Descalzos, promoting education and helping children who are victims of violence. A fellow Colombian philanthropic musician, Carlos Vives, has used his celebrity to raise money for the Herbalife Family Foundation that provides nutrition programs for at-risk children. Bogota will soon host Rock al Parque, the largest free open-air festival in Latin America, which will also promote environmental sustainability. A more extensive version of this report is available at http://unitedworld.usatoday. com/ourworld.htm Our World Insert is produced by United World. USA TODAY did not participate in its preparation and is not responsible for its content