soar to great heights
with QUALITY
Training Programs
EQIS Pty Ltd
www.iquality.com.au
Melbourne
Jakarta
Pune
New Delhi
TRAINING that works for your business.
• Public & Onsite Training
programs delivered by
qualified and experienced
trainers.
• Onsite* training programs
can be customised for small
& large groups to meet
specific business needs...
A training program is meant to help your people become better in delivering
bottom line results. For training programs to be effective, the trainers must themselves have had the practical experience on the topic being taught and of ‘having
been there and done it’.
All EQIS trainers are qualified in training, and all have professional registrations with
accredited bodies in their respective industrial fields & are highly experienced. This
vast experience enables them in delivering competency development programs that
can address systemic issues, in quality, environmental and business management
systems.
We have provided value adding training programs to various Australian & overseas
organisations in manufacturing, distribution, & infrastructure sectors (refer to page
12 of this brochure for a partial list of our clients).
Complete List of Training Programs
(All these programs can be tailored for your specific business needs and
can be delivered onsite* for groups from 3 to 14 persons)
1. Basic Quality Assurance
2. Root Cause Analysis & Problem Solving
Techniques
3. Supplier Development & Quality Assurance
4. Automotive Core Tools Training
5. TS 16949 Internal Auditor Training
6. Environmental Management Systems Internal
Auditor Training
7. ISO 9001:2008 Internal Auditor Training
8. Advanced Internal Auditor Training (Driving
Continuous Improvement for Business
Assurance)
*Note: Onsite training may not be possible if the trainer has any conflict of interest
with external auditing commitments.
Basic Quality Assurance COURSE OVERVIEW Participants will learn how to apply practical quality assurance techniques for controlling quality and investigate problems in supply chain & manufacturing processes. Course Contents Key concepts on quality control & quality assurance Sampling (during receiving inspection, process control, data analysis, etc.). How much to sample, how to pick homogeneous samples & interpret results. Basics of statistical process control (as applicable for process and supply chain processes). Structured problem solving & continuous improvement methods How to set up a simple customer satisfaction measurement program How to report & present quality measures and data for management review Target Audience
Supervisors, Engineers, Managers, Inspectors, working in Supplier QA, Purchasing. Customer Service, QA, Product development, Future Program planning, etc. will find this course highly beneficial. Course Information Duration: 2 Days Certification: Certificate awarded Root Cause Analysis & Problem Solving Techniques COURSE OVERVIEW Participants will learn how to isolate the root causes for problems using structured evaluation methods and identify the systemic reasons on why they might be occurring , & the corrective & preven‐
tive actions needed to fix them for mitigating chances for recurrence. Course Contents Target Audience
How to form Problem Statements How to collect & stratify rational data to quantify the magnitude of the problem Root cause analysis using techniques such as Ishikawa Diagram, 5‐Why’s & 8‐D. How to link the causes with potential systemic weaknesses (escape points) in operating procedures & systems. Developing Corrective and Preventive Action Plans (CAPA) and associated documentation, including follow up reviews to determine effectiveness Supervisors, Engineers, Managers, Inspectors, working in Supplier QA, Purchasing. Customer Service, QA, Product development, Future Program planning, etc. will find this course highly beneficial. Course Information When delivered onsite, this course can be customized based on business specific case studies. Duration: 2 Days (9:00 am ‐ 4:30 pm Certification: Certificate awarded Supplier Development & Quality Assurance COURSE OVERVIEW Participants will learn how to implement a supplier development & quality assurance program with the aim of improving supply quality, reliability & reducing costs. Course Contents Target Audience
How to report & present supplier quality measures and data for management review. Supervisors, Engineers, Managers, I inspectors, working in Supplier QA, Purchasing. Customer Service, QA, Product development, Future Program planning, etc. will find this course highly beneficial. How to audit & assess suppliers’ production & supply chain processes. Course Information How to assess supplier perform‐
ance relative to business needs. How to implement supplier product development & program management plans How to implement systems for receiving inspection of supplied goods and services. (E.g. Sampling methods and determine how much to sample). Duration: 2 Days Certification: Certificate awarded Automotive Core Tools APQP, FMEA, SPC & MSA COURSE OVERVIEW Competency in the ‘Core Tools’ is considered essential for personnel working in the automotive industries. Participants to this course will learn the methods pertaining to these tools and also how to apply them in their day to day jobs. Target Audience
Supervisors, Engineers, Managers, Inspectors, working in Supplier QA, Purchasing. Customer Service, QA, Product development, Future Program planning, etc. will find this course highly beneficial. Course Contents APQP APQP Program Planning and development Resource planning APQP Checklists Control Plans Identifying key process controls Managing program changes PPAP submission documents FMEA Concepts behind risk management Boundary diagrams P– Diagrams Design FMEA Characteristic classifications Process FMEA’s How to identify key process variables Relationship between FMEA’s & Control Plans SPC Basic concepts on variation Control charts Interpretation of control charts Process capability measurements CpK & PpK studies MSA Terms / definitions concerning measurements Why measurement variations occur? Criterion for meas. equipment selection Gauge R & R studies for variables Gauge R & R studies for attributes. TS 16949:2009 Internal Auditor Training COURSE OVERVIEW Participants will learn how to plan, prioritize and conduct quality systems internal audits based on the process approach. Course qualifications gained from this course meet requirements stipulated by automotive OEM’s . Course Contents ♦
Learn about the key requirements of TS 16949:2009, Customer Oriented & Support Processes and how to create ‘Turtle Diagrams’. ♦
Learn how to plan audits, diagnose key process elements of your or‐
ganisation’s business processes and identify audit priorities. ♦
Through role plays & case studies, learn how to conduct TS 16949:2009 compliant product, process & system audits. ♦
Learn how to present audit find‐
ings, that add value to your organisation, improve business processes, and continuously improve quality systems. ♦
Course presented by experienced current registered TS 16949 3rd party auditor & IATF approved Technical Reviewer. Target Audience
Automotive industry professionals such as: Supervisors, Engineers, Managers, inspection personnel, working in QA, Purchasing, Customer Service, Product development, Future Program planning, etc. will find this course highly beneficial. Course Information Duration: 2 Days Certification: Certificate awarded Environmental Management Systems Internal Auditing COURSE OVERVIEW Participants will learn how to identify the ‘waste streams’ in an organization, key statutory & regulatory requirements concerning pollution, and how to plan and conduct environmental system audits. Course Contents Target Audience
Team Leaders, Supervisors, Engineers, Managers, & Operational personnel, from All functions will find this course interesting & highly beneficial. The course includes extensive case studies & practical examples. Training delivered by a qualified trainer. ♦
Learn about environment manage‐
ment systems based on the ISO 14001:2004 Standard. ♦
Learn how to identify & classify environmental ‘risks’ and their ‘impacts’ on the environment relative to the organisation. ♦
Learn how to assess and evaluate the ‘waste streams’ in a process & their impact on the environment and costs to the organisation Course Information ♦
Learn how to identify the typical environmental regulations that could be applicable at the site where your organisation operates from, including penalties for non‐
compliance. Duration: 2 Days ♦
Learn how to plan & conduct environmental internal audits. ♦
Learn how to report audit findings for effective management reviews. Certification: Certificate awarded ISO 9001:2008 Internal Auditor Training COURSE OVERVIEW Participants will learn how to plan, prioritize and conduct quality systems internal audits based on the process approach. Qualifications gained from this course meet requirements for the ISO 9001:2008 Standard Internal Auditors. Course Contents ♦
Learn about the key requirements of ISO 9001:2008, Process mapping & fundamentals of process based quality systems. ♦
Learn how to plan audits, diagnose the process elements of your organisation’s business processes and identify audit priorities. ♦
♦
♦
Through role plays & case studies, learn how to conduct ISO 9001:2008 compliant process audits. Learn how to present audit findings that add value, leading to improve‐
ments of business processes. Course presented by experienced current registered ISO 9001:2008 & TS 16949 3rd party auditor, and qualified trainer. Target Audience
Supervisors, Engineers, Managers, inspection personnel, working in QA, Administration, Purchasing, Customer Service, Product development, Future Program planning, etc. will find this course highly beneficial. Course Information Duration: 2 Days Certification: Certificate awarded Advanced Internal Auditor Training Drive Continuous Improvement For Business Assurance
COURSE OVERVIEW Participants will learn how use their internal quality auditing skills to assess business performance, identify processes that require improvement and through careful analysis of KPI’s, risk factors & associated processes, and determine solutions for further improvements. Course Contents •
Learn about the key requirements of ISO 9004:2009: Managing for the sustained success of an organization ‐ A quality management approach •
Learn how to analyse business per‐
formance measures, conduct basic risk analysis & what they tell. •
Through case studies, learn how to drill down to determine the root causes responsible for poor process performance that are causing waste and high costs to the organisation. •
•
Learn how to develop an audit plan to audit such processes, prepare advanced audit checklists, conduct these audits, analyse audit findings and present reports to management Course presented by experienced current registered ISO 9001:2008 & TS 16949 3rd party auditor, and qualified trainer, with practical top management experience. Target Audience
Managers, Engineers, Supervisors working in QA, Administration, Purchasing, Customer Service, Product development, Engineering, Finance, Business Planning, etc. will find this course highly beneficial. It is desirable for attendees to this program have had prior experience and /or training on quality systems and internal auditing. Course Information Duration: 2 Days Certification: Certificate awarded SOME OF OUR CLIENTS
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SKF, Australia
General Motors Holden, Australia
Ford of Australia
Pall Corporation, Australia
Remy Motors, USA
Prodrive Automotive, Australia
Toyota Boshoku Australia
Nissan Castings (Australia) Pty Ltd
Dana Automotive Systems Group
Hella Australia
Sumitomo Australia Group
CMI Operations, Australia
Backwell-IXL, Geelong, Australia
Australian Automotive Air (Denso), Australia
Rio Tinto (Bell Bay, Tasmania)
Contact us:
EQIS Pty Ltd
PO Box 2102, Mount Waverley, Victoria 3149 Australia
Ph: +61 3 9803 5885 / +61 412 833 349
Fax: +61 3 9803 9947
Email: inquiries@iquality.com.au
Web: www.iquality.com.au