Karry Krishnamurthy
(609) 510 – 6884
Krishnamurthy.Karry@gmail.com
IT Executive Ÿ Risk Management Analyst Ÿ IT Financial Analyst Ÿ IT Strategist
Summary of Qualifications
IT executive with 20+ years’ experience enhancing business processes for financial
institutions through skilled change management / service delivery strategies. Core
competencies include Quality Assurance through a thorough knowledge of ITIL and root
cause analysis, team leadership and project management. Ensures highest level of
information security using effective risk management. Highly analytical decision-maker
whose background in financial management informs compliance expertise. MBA/CFA.
Selected Accomplishments
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Enhanced CTI Financial Transparency by building transparent model for the
chargebacks of Citi’s messaging product
Reduced expenses and outages while increasing Production Assurance through
creation of in-house, scripted monitoring tools
Streamlined existing Change Management Process to achieve industry’s leading
ITIL standards
Core Competencies / Expertise
Compliance Management
Messaging Operations
Process Improvement
Disaster Recovery
Configuration Management
Scripting, Programming, Automation
Budget/Cost Analysis
Financial Data Analysis
ITIL Process Redesign
Requirements Analysis
Professional Experience
CITI, NJ
since 2004
Change Manager (promoted from Messaging Operations Support)
• Responsible for full life-cycle workflow processes in managing global change for
Production Assurance team
• Manages ongoing improvement of Change Management Process
• Led Client Advisory Board team of Subject Matter Experts to change
coordinators for change evaluations and approvals
• Performs risk assessment of new technology solutions
• Coordinates and executes Disaster Recovery Planning
• Analyzes cost pool allocation and budget reviews that include financial
forecasting
• Liaise between business and technology groups
• Provide IT support for MS Exchange email server
• Represent team in the Citi Internal CTI ISO Audit for change management
• Perform vendor performance assessment and contract negotiation
• Calculate cost pools and other fixed costs, as well as volume drivers to arrive at
Product/Service rate card
• Create strategy report for EUCIS team for Continuity of Business, Capacity and
Change Management
• Perform quarterly Risk Assessment RCSA for change management
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Completed online training programs for mandatory AML, fraud awareness,
records management, internal controls
Pfizer, NJ
2002 – 2004
Consultant – Messaging Team
• Provided operational support for all messaging and other dependency products
• Performed remediation of malfunctioning infrastructure
Lucent Technologies, NJ
1999 – 2002
Senior Messaging Engineer
• Provided It support for MS Exchange email server to global organization
• Executed documented process to perform root cause analysis and apply fixes
Metamor Global Solutions, India
1997 – 1998
Senior Systems Engineer
• Provided IT support with Cisco routers, MS Windows hardware, UNIX hosts
Jetking, India
1995 - 1997
Trainer
• Delivered courses on microprocessors, networking technologies, UNIX and
Windows platforms
Education
Rutgers University, NJ
Mini-MBA- Finance Essentials
2011
Regis University, CO
MBA – Finance and Accounting
2009
B. Tech, India
B.S. – Technology
1995
Certifications
Chartered Financial Analyst, Level l
anticipated June 2015
CITI GLMS Course – Business Acumen
2013
CITI GLMS Course – Process Improvement
2013
CITI GLMS Course – Conflict Resolution
2013
CITI GLMS Course – Innovation
2013
CITI GLMS Course – Decision Making
2013
CITI GLMS Course – Personal Productivity
2013
CITI GLMS Course – Presenting Effectively
2013
CITI GLMS Course – Executing Results
2013
CITI GLMS Course – Relationship Building
2013
CITI GLMS Course – Building Trust
2013
CITI Classroom Training – Managing @ Citi
2013
ITIL RCV Intermediate Certification (APMG License # 939140)
2012
ITIL OSA Intermediate Certification (APMG License # 939140)
2012
ITIL V3 Foundation (EXIN License # 2090225)
2009
Essentials of Business Development
2005