Doing More With Your IT Infrastructure
Using Netmagic’s NextGen Service
Management Platform
Mandar Kulkarni,
VP and Practice Head
White Labeling and Private Cloud
February 10, 2012
Today’s Agenda
• Technology Framework
• Service Management Platform using BMC
• Real Case Study of Automation
• Future Plans
• Summary
February 10, 2012
2
TECHNOLOGY FRAMEWORK
3
Tools Methodology
Netmagic uses Three Circle Methodology
for Tools.
Customized Open
Source
(e.g.
NagiOS, MRTG)
Self developed
Applications
(e.g. NBSS)
Industry Leading
Out of Box
Applications
(e.g. BMC, SAP)
• The Blue Circle are the open source tools
that Netmagic customizes as per our
requirements e.g NagiOS, SmokePing,
MRTG, etc.
• The Red Circle are the tools that we have
developed on our own. This is done by our
software development team in Pune which
does all the OSS/BSS development for
Netmagic. E.g. NBSS, myNetmagic portal,
Cloud Orchestration, etc.
• The Orange Circle are the best of the
breed tools that we buy off the shelf. Eg. BMC,
NetFlow,Petavault, SAP, etc.
February 10, 2012
4
Netmagic’s NextGen Service
Management Platform
Dashboards and Reports
Availability Mgmt
Incident Mgmt
Nagios, Adventnet, Other
Open Source Tools
HA / DR capability
Netmagic OSS
Automated
Provisioning
Problem Mgmt
Done Manually
Change Mgmt
BMC –BPPM | Entituity
Open Source – MRTG|RTG NFA
Microsoft
Netmagic
OSS- SCOM
Performance
Monitoring
Configuration Mgmt
Netmagic OSS / Done
Manually
Capacity Mgmt
Done Manually
Asset Mgmt
Netmagic OSS
Service Level Mgmt
Netmagic relation
OSS
Project Mgmt (Service
Delivery)
Netmagic OSS
Release Mgmt
Done Manually
Procurement Mgmt
Done Manually
BMC
Microsoft
VMWare
Citrix
BMC – AO | Bladelogic
MicrosoftScalable
– HyperV |WDS
/ Distributed
| RIS
Linux – Cobbler
Arch.
VMWare – Vcenter
Citrix - XenCenter
Multi-Tenant
BMC
Configuration
OpenSource
& Patch
Microsoft Management
BMC –Bladelogic
Open Source –
Rancid | TACAS |
WSUS |FDS | LDAP
| CAS
BMCSupport
CMDB
Open
Source
AAA & RBAC
Open API - Management
CMDB
Open API - Reporting
Event Co-
BMC – BEM |SIM
BMC
Event
Management
Compliance
Management
BMC
AdvetNet
OpenSource
Microsoft
SSOBMC
BMC –
Bladelogic
Secure
BMC – BEM |SIM
Reseller
capability
Advetnet
– AppManager
| OpManager
OpenSource – Nagios | Syslog |CNAM
Microsoft - SCOM
White Labeling /
Branding
Governance, Risk, Compliance Framework
February 10, 2012
5
SERVICE MANAGEMENT PLATFORM
February 10, 2012
6
Business Challenges
Scale/reduce IT
footprint supporting
business
On Demand
Faster Turn around
time for Services
Contribute to green
initiatives
IT
Maintain Competitive
Advantage
Stringent SLA and
Compliance requirements
Resource
Optimization
and Cost reduction
February 10, 2012
7
Technology Challenges
Competition
Technology
Change
Regulatory
Compliance
http://newavenergy.com/blog/2011/07/maximizing-datacenter-efficiency-and-availability-with-modular-ups
Cost
Reduction
Security
Availability
Infrastructure Monitoring
Faster Provisioning
Customer
Connection
February 10, 2012
Tools
Availability
Compliance and Audit
8
And the Solution is…
Netmagic Service Management Platform
February 10, 2012
9
Business Service Mapping
Advanced Service Impact Models / View
Detailed
Service Models
Business
Benefit
Basic Business Service View
Consolidated and Correlated Events Console
Technology View / Monitoring
Investment - cost, time to build and maturity
Better Monitoring Leading to Faster
Incident Resolution
• Dynamic Baselining / Thresholds
• Event Correlation
• Early Warning / Predictive Alerts
• Probable Root Cause Analysis
• Consolidated Monitoring Console
across various systems
February 10, 2012
11
Faster Turn Around Times
Automated Provisioning of Servers / Network
devices using Images
1
• Reduction in deployment time from days to
minutes
2
Baselining
• Baselining and saving important system
files for single click recovery in case of an
incident
3
Ready
Ready
Ready
Ready
On
dem
and
On
Dem
and
On
De
ma
nd
Ready
Automated Patch Deployment
• Single shot deployment of patches
reducing patch deployment time from days
and hours to minutes
February 10, 2012
12
Security and Compliance
• Out of box PCI / SOX / HIPPA
compliance auditing and reporting
• Flexibility to create your own
compliance template and audit
servers accordingly
Netmagic’s Service
Management Platform
• Single Click “make
• compliant” option
• Change Tracking to mitigate rogue
change risk
February 10, 2012
13
Better Control of Assets using ADDM
and CMDB
• Identification of assets with
HW information, SW
packages, service packs,
applications, patch levels, etc.
Hosts with a missing Service Pack
• Detailed Updated HW, SW,
Application information for
making informed decisions.
• Application dependency maps
Application Dependency Map
Inventory of Application running in
your inventory with their versions
February 10, 2012
14
Automation Case Study
•
Customer requirement
• Monitoring physical server utilization
• In case it reached beyond a certain
CPU load, Start a new image of the
server on Cloud. Optionally, rename
the instance, change IP address and
notify the customer.
• Stop the virtual instance in case the
load on physical server goes below
40%
•
BEM / BPPM
VMWare
Vcenter
AO
Netmagic’s Solutions using
NextGen Service Management
Platform
February 10, 2012
15
Backed by Analysts
Gartner Magic Quadrant for IT
the
Event Correlation
Analysis
IT Serviceand
Desk
MarketScope for Network Configuration and Change Management
February 10, 2012
16
Current Status
Complete
RBAC
Ops
Outside
Start
Logs / Backfor
Reports Dashboards
HA
Training Training
Using Audit trail up
Netmagic
Install User Live for
Docs Docs Customers
ADDM
Yes
Yes
Yes
WIP
WIP
Yes
WIP
Yes
Yes
NA
Yes
Yes
NA
CMDB
Yes
Yes
Yes
WIP
WIP
Yes
WIP
WIP
Yes
Yes
Yes
Yes
NA
BPPM +
BEM
Yes
Yes
Yes
NA
WIP
Yes
WIP
Yes
WIP
Yes
Yes
Yes
WIP
Entuity
Yes
Yes
Yes
NA
WIP
Yes
WIP
Yes
Yes
NA
Yes
Yes
WIP
BBSA + DS
Yes
Yes
WIP
NA
WIP
Yes
No
Yes
WIP
No
Yes
Yes
NA
BBNA + DS
Yes
Yes
WIP
NA
WIP
Yes
No
Yes
Yes
Yes
Yes
Yes
Portal
Yes
Yes
WIP
WIP
WIP
Yes
WIP
No
WIP
Yes
No
Yes
CMDB-NBSS Integration
BEM - NagiOS Integration
AO - NBSS Integration
AO
WIP
Yes
WIP
Yes
WIP
Next Steps – Phase - I
Portal 3.0 UAT
07/02/2012
Automation Provisioning
20/02/2012
Platform Stabilization
17/02/2012
Correlation
Finalization
17/02/2012
Starting AutoTicketing for first
customer
20/02/2012
Automation - Patch
Management
05/03/2012
Start of AO workflow
automation 12/03/2012
Future Plans
• Service Catalogue
• Explore possibility of Netmagic’s Cloud
Orchestrations layer talking to SMP
1
2
3
More
Automation
Cloud
Power to
End Users
• Add Capacity Management
• Add Storage Management
• Database Management
February 10, 2012
• Increase Self-Service offerings in
Netmagic‘s Customer facing portal
• Self Service of service requests like
Firewall Rule change, BW autoscaling, Storage on Demand, etc
19
Netmagic NextGen SMP Key Features
Summary
• Dynamic Thresholds
and Baselining
• Probable Cause
Analysis
• Event Management,
Basic Co-relation,
Auto-Ticketing &
Enrichment
• Reduce Human
Intervention and
Dependency
• End-to-end Automation
(OS to Application &
Network provisioning)
• Standard / Custom
Compliance and Audits
• Generic Orchestrator
• Patch Management
Assurance
Automation
• Single Source of Truth
• Centralized Availability
and Performance
• Service Impact and
Business Dashboards
CMDB
Dashboards
Contact Details
For related queries/ feedback, mail to
mandar.kulkarni@netmagicsolutions.com
Insert your image
here
+91 22 6785 1519
+91 92233 57576
http://www.linkedin.com/
companies/netmagic
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Netmagic.Solutions
http://www.youtube.com
/user/netmagicsolutions