Oakland County
Department of Information Technology
Project Scope and Approach
Project Name: VOIP Feasibility Study
Project ID: TK0186VS
Leadership Group: Information Technology Steering Committee
Division: Technical Systems and Networking
Department: Information Technology
Project Sponsor: Kevin Bertram
Request Type:
Date Requested: 4/28/10
PM Customer No. 186
New Development
IT Team Name: PBX Telephone
Project Manager/Leader: Mahesh Parab
Account
Account
Number:
17030
Description:
Grant Funded? No
IT Team No: K
Technical Systems and
Networking
Mandate?
Customer
Name:
Information
Technology
No
Mandate Source:
Project Goal
To conduct VOIP Feasibility Study to determine benefits and related for implementing VOIP to
replace and/or supplement the current SL100 and PBX systems.
Business Objective
To conduct VOIP Feasibility Study to determine benefits and related for implementing VOIP to
replace and/or supplement the current SL100 and PBX systems.
Major Deliverables

Analysis and Recommendation Report including:
i. Potential configurations
ii. Benefits, risks, and limitations of implementing VOIP system
iii. Estimated costs of implementation and maintenance
Approach
Form Rev. 09/01/2006
Page 1
Project Rev. 7/27/10
Oakland County
Department of Information Technology
Project Scope and Approach
Project Name: VOIP Feasibility Study
Project ID: TK0186VS
VOIP Feasibility Study
Research
Vendor
Presentation
Technical Architect
Network Services,
Application Development,
Vendor(s)
Analysis
Review/
Feedback
Feasibility
Report
Draft
Feasibility
Report
Technical
Architect
Form Rev. 09/01/2006
Page 2
Project Rev. 7/27/10
Oakland County
Department of Information Technology
Project Scope and Approach
Project Name: VOIP Feasibility Study
Project ID: TK0186VS
Benefits
See Return on Investment (ROI) Analysis Document
Intangible
Improved Service
 None identified.
Product/Service Accuracy

Product/Service Productivity
 None identified.
Impact
Number of Users
All
Divisions
All
Leadership Groups
All
Risk
Business Environment
Low
little or no impact to existing business processes.
Technical Environment
Low
Feasibility study will not directly make changes to
currently implemented technologies.
Form Rev. 09/01/2006
Page 3
Project Rev. 7/27/10
Oakland County
Department of Information Technology
Project Scope and Approach
Project Name: VOIP Feasibility Study
Project ID: TK0186VS
Assumptions
Staffing –
IT staffing: resources will be available for the hours indicated per the attached
project plan.
Other Staffing: additional staffing will be available as follows:
Role:
Name
Project Sponsor
Kevin Bertram
Hours per Day
As needed.
Facilities

None identified.
Technical

Funding

Information Technology
Other

Assumption for estimates is to arrange presentation of 3 vendors.
Priority
Constraints

None identified.
Exclusions

None identified.
Form Rev. 09/01/2006
Page 4
Project Rev. 7/27/10
Oakland County
Department of Information Technology
Project Scope and Approach
Project Name: VOIP Feasibility Study
Project ID: TK0186VS
PROJECT PHASE AUTHORIZATION
Phase(s): All
Total Estimated Application Services
Hours: 58
Cost:
$7,076
Total Estimated Technical Systems
Hours: 242
Cost:
$22,387
Total Estimated CLEMIS
Hours: --
Cost:
--
Total Estimated Internal Services
Hours: --
Cost:
--
IT Application Services Division Manager Approval:
Date:
IT Technical Systems Division Manager Approval:
Date:
IT CLEMIS Division Manager Approval:
Date:
IT Internal Services Division Manager Approval:
Date:
IT Management Approval:
Approved:
Yes
No
Date:
Reason:
Project Sponsor Approval:
Title:
Date:
PROJECT SUMMARY
Authorized Development (see above)
Hours:
Preliminary Estimated Development for Future Phases
Hours:
Grand Total Estimated Development
Hours:
Form Rev. 09/01/2006
Page 5
300
Cost:
$29,463
Cost:
300
Cost:
$29,463
Project Rev. 7/27/10
Oakland County
Department of Information Technology
Project Scope and Approach
Project Name: VOIP Feasibility Study
Project ID: TK0186VS
PROJECT COMPLETION AUTHORIZATION
Customer Acceptance of Product:
Title:
Date:
Project Office Review:
Date:
Form Rev. 09/01/2006
Page 6
Project Rev. 7/27/10
Information Technology Strategic Plan Alignment
TK0186VS - VOIP Feasibility Study
3.1 - Provide an Enhanced Application Service Offering
3.1.1 - Increase application integration through web
services
3.1.5 - Improve the quality, reliability and availability
of all applications
3.1.2 - Research and develop a Constituent
Relationship Management (CRM) strategy
3.1.6 - Increase the agility and responsiveness of
business units by expanding customer analytics
3.1.3 - Promote mobility and location integration in
business applications
3.1.7 - Leverage the County's Internet presence
and portal as a branded consolidated point of
access to all County information and services
through a web browser
3.1.4 - Utilize ecommerce platform to offset costs
and expand product offerings to customers
3.1.8 - Centralize identity and access management
for all applications and content
3.2 - Enhance ability to provide effective and timely customer (County departments and CVTs) service
3.2.1 - Implement a centralized service center
strategy to provide a single point of contact for
service delivery
3.2.2 - Implement the IT Infrastructure Library (ITIL)
best practice framework for IT Service Management
3.2.3 - Define a service and support strategy that
clearly identifies the IT service provided
3.2.4 - Provide a high-quality training program to
empower employees through technology
3.2.5 - Develop a formalized customer
communication plan
3.2.6 - Build IT Staff expertise through professional
development
3.2.7 - Expand capacity through ongoing
organizational review and selective outsourcing
3.3 - Implement a Standardized Infrastructure Strategy
3.3.1 - Deliver services using a shared technology
infrastructure wherever possible X
3.3.2 - Implement a Microsoft infrastructure strategy
3.3.3 - Implement a consolidated security strategy
3.3.4 - Establish a standard personal computing
hardware and software product suite, SLA, and
replacement schedule for all County personal
computers
Run Date
7/22/2010
3.3.5 - Establish support cost model and SLA for all
offerings outside 3.3.4
3.3.6 - Improve service availability through network
design and management strategies X
3.3.7 - Establish enhanced capacity planning and
recovery management strategies
Page 1 of
1
Oakland County -- VOIP Feasibility Study
TK0186VS
As Of: 7/27/2010
Return on Investment Analysis
Project Summary
Description
Benefits/Savings:
Tangible Benefits Subtotal:
Cost Avoidance Subtotal:
Costs:
Development Services Subtotal:
Hardware Subtotal:
Software Subtotal:
Infrastructure Subtotal
Training Subtotal:
Other Subtotal:
Year 1
Annual Statistics:
Annual Total Savings
Annual Total Costs
Annual Return on Investment
Annual Costs/Savings Ratio
Project Cumulative Statistics:
Cumulative Total Savings
Cumulative Total Costs
Cumulative Return on Investment
Cumulative Cost/Savings Ratio
Year 2
Year 3
Year 4
Year 5
Year 6
Total
0
0
0
0
0
0
0
0
0
0
0
0
0
0
26,700
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
26,700
0
0
0
0
0
0
26,700
0
0
0
0
0
0
0
0
0
0
0
26,700
(26,700)
0.00%
0.00%
0.00%
0.00%
0.00%
0.00%
(26,700)
0
26,700
0
26,700
0
26,700
0
26,700
0
26,700
0
26,700
0
26,700
(26,700)
0.00%
(26,700)
0.00%
(26,700)
0.00%
(26,700)
0.00%
(26,700)
0.00%
(26,700)
0.00%
(26,700)
0.00%
NO PAYBACK
Year Positive Payback Achieved
State or Federal Mandate?
Signatures:
Benefits Reviewed By Project Sponsor
Date:
Costs (including IT Resources) Reviewed By
Information Technology Project Manager
Date:
TK0186VS.xls/Project Summary
Date Printed: 7/27/2010
Page 1
REV: February 17, 2009
Oakland County -- VOIP Feasibility Study
TK0186VS
As Of: 7/27/2010
Return on Investment Analysis
Savings Detail
Benefit/Savings Description
Reduced operational costs on current
telephony services
TK0186VS.xls/Savings Detail
Date Printed: 7/27/2010
Page 2
Project Savings
Category
Intangible Benefit
Budget Category/Funding Source
Unit
Desc
Units
Rate per
Annual
Unit
Total Savings Multiplier
0
0
0
0
0
0
0
0
0
0
0
0
0
0
REV: February 17, 2009
Oakland County -- VOIP Feasibility Study
TK0186VS
As Of: 7/27/2010
Return on Investment Analysis
Savings Detail
Affects Project ROI?
Benefit/Savings Description
Reduced operational costs on current
telephony services
TK0186VS.xls/Savings Detail
Date Printed: 7/27/2010
Page 3
Project Savings
Category
Y1 Y2 Y3 Y4 Y5 Y6
Potential Savings Extensions
Y1
Y2
Y3
Y4
Y5
Y6
Intangible Benefit
REV: February 17, 2009
Oakland County -- VOIP Feasibility Study
TK0186VS
As Of: 7/27/2010
Return on Investment Analysis
Savings Summary
Benefit/Savings Description
Year 1
Year 2
Year 3
Year 4
Year 5
Year 6
Total
Tangible Benefit:
Tangible Benefits Subtotal:
Cost Avoidance:
Cost Avoidance Subtotal:
Intangible Benefit:
Reduced operational costs on current
telephony services
Savings Total:
TK0186VS.xls/Savings Summary
Date Printed: 7/27/2010
Page 4
REV: February 17, 2009
Oakland County -- VOIP Feasibility Study
TK0186VS
As Of: 7/27/2010
Return on Investment Analysis
Cost Detail
Affects Project ROI?
Cost Description
IT Hours - New Development
IT Hours - System Maintenance
IT Hours - Customer Support
X250e-48p PoE Switch
X250e-48p - Maintenance
Cisco IAD2430 Series Integrated
Access Devices
Nortel I2001 VoIP phone
Server - Acquisition/Upgrade
Server - Maintenance
Server Sftwre - Acquisition/Upgrade
Server Sftwre - Maintenance
Server Rack Mount
Oracle Enterprise Per Processor Includes Year 1 Maintenance
Oracle Enterprise Per Processor - Year
2 and Beyond
MS SQL Server Standard Per
Processor - Includes Year 1
Maintenance
MS SQL Server Standard Per
Processor - Year 2 and Beyond
MS SQL Server Enterprise Per
Processor - Includes Year 1
Maintenance
MS SQL Server Enterprise Per
Processor - Year 2 and Beyond
Websphere Basic Per Processor
Single/Dual Core - Includes Year 1
Maintenance
Budget Category/Funding
Project Cost Category
Source
IT - Information Technology /
Development Svcs
17030
Development Svcs
IT - Information Technology /
Development Svcs
IT - Information Technology /
Hardware
IT - Information Technology /
Hardware
IT - Information Technology /
IT - Information Technology /
Hardware
17030
Hardware
IT - Information Technology /
Infrastructure
IT - Information Technology /
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Unit
Desc
HR
HR
HR
EA
ANN
Units
Annual
Multiplier
Total Cost
89
56
56
2,686
100
26,700
0
0
0
0
3,680
99
8,000
360
335
400
0
0
0
0
0
0
0
Infrastructure
21,372
0
Infrastructure
3,432
0
Infrastructure
4,725
0
Infrastructure
946
0
Infrastructure
19,693
0
Infrastructure
3,939
0
Infrastructure
3,506
0
Websphere Basic Per Processor
Single/Dual Core - Year 2 and Beyond Infrastructure
701
0
TK0186VS.xls/Cost Detail
Date Printed: 7/27/2010
Page 5
EA
EA
EA
300
Rate per
Unit
Y1 Y2 Y3 Y4 Y5 Y6
x
REV: February 17, 2009
Oakland County -- VOIP Feasibility Study
TK0186VS
As Of: 7/27/2010
Return on Investment Analysis
Cost Detail
Affects Project ROI?
Unit
Desc
Units
Rate per
Unit
Annual
Multiplier
Cost Description
Websphere ND Per Processor
Single/Dual Core - Includes Year 1
Maintenance
Infrastructure
13,180
0
Websphere ND Per Processor
Single/Dual Core - Year 2 and Beyond
SSL Certificate
TBD
TBD
TBD
TBD
Internet Access
Project Staff Training
User Training
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Training
Training
2,635
845
0
0
0
0
0
0
0
0
0
TK0186VS.xls/Cost Detail
Date Printed: 7/27/2010
Page 6
Project Cost Category
Budget Category/Funding
Source
180
Total Cost
Y1 Y2 Y3 Y4 Y5 Y6
REV: February 17, 2009
Oakland County -- VOIP Feasibility Study
TK0186VS
As Of: 7/27/2010
Return on Investment Analysis
Cost Detail
Potential Cost Extensions
Cost Description
IT Hours - New Development
IT Hours - System Maintenance
IT Hours - Customer Support
X250e-48p PoE Switch
X250e-48p - Maintenance
Cisco IAD2430 Series Integrated
Access Devices
Nortel I2001 VoIP phone
Server - Acquisition/Upgrade
Server - Maintenance
Server Sftwre - Acquisition/Upgrade
Server Sftwre - Maintenance
Server Rack Mount
Oracle Enterprise Per Processor Includes Year 1 Maintenance
Oracle Enterprise Per Processor - Year
2 and Beyond
MS SQL Server Standard Per
Processor - Includes Year 1
Maintenance
MS SQL Server Standard Per
Processor - Year 2 and Beyond
MS SQL Server Enterprise Per
Processor - Includes Year 1
Maintenance
MS SQL Server Enterprise Per
Processor - Year 2 and Beyond
Websphere Basic Per Processor
Single/Dual Core - Includes Year 1
Maintenance
Project Cost Category
Development Svcs
Development Svcs
Development Svcs
Hardware
Hardware
Y1
Y2
Y3
Y4
Y5
Y6
26,700.00
Hardware
Hardware
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Websphere Basic Per Processor
Single/Dual Core - Year 2 and Beyond Infrastructure
TK0186VS.xls/Cost Detail
Date Printed: 7/27/2010
Page 7
REV: February 17, 2009
Oakland County -- VOIP Feasibility Study
TK0186VS
As Of: 7/27/2010
Return on Investment Analysis
Cost Detail
Potential Cost Extensions
Cost Description
Websphere ND Per Processor
Single/Dual Core - Includes Year 1
Maintenance
Infrastructure
Websphere ND Per Processor
Single/Dual Core - Year 2 and Beyond
SSL Certificate
TBD
TBD
TBD
TBD
Internet Access
Project Staff Training
User Training
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Infrastructure
Training
Training
TK0186VS.xls/Cost Detail
Date Printed: 7/27/2010
Page 8
Project Cost Category
Y1
Y2
Y3
Y4
Y5
Y6
REV: February 17, 2009
Oakland County -- VOIP Feasibility Study
TK0186VS
As Of: 7/27/2010
Return on Investment Analysis
Cost Summary
Cost Description
Development Services:
IT Hours - New Development
IT Hours - System Maintenance
IT Hours - Customer Support
IT Hours - Planned Maintenance
User Hours - New Development
User Hours - PTNE/OT
Contractor Professional Services
Development Services Subtotal:
Hardware:
Year 1
26,700
Year 2
Year 3
Year 4
Year 5
Year 6
Total
26,700
26,700
26,700
26,700
26,700
Hardware Subtotal:
Software:
Software Subtotal:
Infrastructure:
Infrastructure Subtotal
Training:
Training Subtotal:
Other:
Other Subtotal:
Costs Total:
TK0186VS.xls/Cost Summary
Date Printed: 7/27/2010
Page 9
REV: February 17, 2009
TK0186VS
Oakland County -- VOIP Feasibility Study
As Of: 7/27/2010
Return on Investment Analysis
Assumptions
Assumption Description
Cost Detail - Line 3 -- 300 hours from the Workbench WBS includes Scope, Contingency and PM,at blended rate of $89 for TSN and IT
15-Jun-10 resources.
Date
TK0186VS.xls/Assumptions
Date Printed: 7/27/2010
Page 10
REV: February 17, 2009