Hotel Operations
Overview
Articulation Pathways
Class Arrangement
Courses related to leisure and tourism, hotel
management, food and beverage services, spa
services etc
E.g. Hong Kong Institute of Vocational Education
( I V E ) o r H o s p i t a l i t y I n d u s t r y Tr a i n i n g a n d
Development Centre (HITDC) of the VTC
•H i g h e r D i p l o m a i n H o t e l a n d C a t e r i n g
Management
•Higher Diploma in International Hospitality
Management
• Higher Diploma in Tourism and MICE
• Diploma in Hotel Operations
• Diploma in Food and Beverage Operations
(Remark: The final class arrangement may be subject to
change with respect to the final confirmation of student
enrolment)
Further Studies
Through a simulated learning environment, students will acquire the basic knowledge and skills in the
various aspects of hotel operations, including front office, housekeeping and food and beverage
operations. The diversified learning and teaching activities will also cultivate among students
service culture, self-discipline, team work, problem-solving, communication and presentation skills.
This course is organised into five modules:
Module 1: Introduction to the Hospitality Industry (24 hours)
• Overview of the hotel and tourism industry
• Essential knowledge for hotel personnel
• Quality service concept and dimensions
• Providing quality customer service
Module 2: Front Office Services and Operations (40 hours)
• Functions of front office department
• Safety, security and emergency
• Front office service principles and procedures
• Practices of front office services
Module 3:Housekeeping Services and Operations (40 hours)
• Functions of housekeeping department
• Safety, security and sanitation
• Housekeeping service principles and procedures
• Practices of housekeeping services
Mode 1
Time: 4 hours per lesson scheduled for:
• Every Saturday 9:00 am to 1:00 pm or
• Every Saturday 2:00 pm to 6:00 pm
Venue: • HITDC (Pokfulam) – 145 Pokfulam Road,
Pokfulam, H.K. or
• HITDC (Kowloon Bay) – 46 Tai Yip Street,
Kowloon Bay, KLN. or
• HITDC (Tin Shui Wai) – 11 Tin Ho Road,
Tin Shui Wai, Yuen long, N.T. or
• IVE (Haking Wong) Billion Plaza Centre –
7-9/F, Billion Plaza, 8 Cheung Yue Street,
Cheung Sha Wan, KLN. or
• Integrated Vocational Development
Centre (Ma On Shan) – Area 92 Yiu on
Estate, Shatin, N.T. or
• Youth College (Yeo Chei Man) – 11 To
Lok Road, Tseung Kwan O, N.T.
Employment
Careers in the fields of hotel services, travel and
tourism, airline services, catering services, club
house and theme park management, spa services
etc
Mode 2
Time and venue can be flexibly arranged subject to
mutual agreement between the school and the VTC
Module 4: Food and Beverage Services and Operations (40 hours)
• Functions of food and beverage department
• Food service hygiene, health and safety
• Food and beverage service principles and procedures
• Practices of food and beverage services
Selection Arrangement
Students are required to attend a group interview.
Selection is based on student’s interest towards the
industry; grooming; attitude; communication and
language skills.
Course Fee
$12,500 (Course fee is fully subsidised by the EDB
and secondary schools)
(Course fee reduction will be offered to schools
participating in Mode 2)
Hotel Operations Skills Competition
Special Features
1. Diversified learning and teaching activities: e.g. practical training, projects, role
play, professional talks and sharing, industrial visits to hotels or related organisation,
Hotel Operations Skills Competition
2. Simulated learning environment: Equipped with industry-standard facilities
and equipment, e.g. Front Desk Area, Food and Beverage Training Restaurant,
Housekeeping Training Workshop, Mock-up Guest Room etc. Students are required
to wear Training Uniforms to cultivate in them professional image and attitudes
3. Professional teaching team: Course tutors with extensive industrial experience to
facilitate students’ understanding of the latest development of the related industries
19
20
Hotel Operations
Module 5: Sustainable Development of the Hotel Industry (36 hours)
• Current key trends and challenges in the hotel industry
• Elective topics (choose one)
- Developing an eco-friendly hotel - Enhancing customer experience
- Implications of hotel automation - Application of hotel e-marketing