Management Case describes a situation faced, a decision or action taken by an individual manager or by an organization at the strategic, functional or operational levels. National Dairy Development Board Ajit Kanitkar Prime Minister's Visit to Kaira in 1964: Desire for Replicating Anand This case briefly discusses how NDDB came into existence, its role in promoting dairy activities in the country, the new initiatives taken by this institution beyond the dairy sector, and the present scenario under the new economic policies and the political environment in the country. The case also raises a few strategic and other related questions that the organization needs to address. Readers are invited to send their responses on the case to Vikalpa office. Ajit Kanitkar is a consultant based at Pune. In 1964, the then Prime Minister of India, Shri Lai Bahadur Shastri, visited Anand. He stayed a night in a village in Kaira district as the guest of a farmer and spent several hours discussing the affairs of their village milk cooperatives with farmers of all types, classes, and religions. He talked with them about how they produced their milk, and about various inputs and services like artificial insemination, cattlefeed, veterinary health cover, etc., received from their cooperatives. From his observations and discussions, the Prime Minister could infer that the Kaira farmer had no special advantage agroclimatically or in the quality of his cattle. He concluded that because the farmers owned the dairy, because their elected representatives managed the village societies and the district union, and because they had the good sense to employ competent professionals to manage their dairy factories, the Amul Dairy was sensitive to their needs and was responsive to their demands. Their access to a metropolitan market—Bombay—for milk, and good national marketing in the case of dairy products, were their greatest assets. These were the reasons why Amul was such a great success. The Prime Minister also wanted to know why, when Amul was doing so well, the other dairies run by the central and state governments were not successful. According to him, all these dairies were virtually running at a loss, and not increasing their handling capacities or contributing to milk production in their respective milksheds. Creation of NDDB He desired 'Anand' to be replicated throughout India and in a letter addressed to the state Chief Ministers, he said, "We envisage a large programme of cooperative dairies during the Fourth Plan and this will, no doubt, be based on the Anand model. If we can transplant the spirit of Anand in many other places, it will also result in rapidly transforming the Vol. 21, No. 2, April - June 1996 53 socio-economic conditions of the rural areas." He decided that the Government of India would create a body, whose job would be to replicate 'Anand.' It would be headed by Dr Verghese Kurien, the then General Manager of Amul. The National Dairy Development Board (NDDB) was thus created in 1965. NDDB soon realized that even though many Chief Ministers wanted Anand to be replicated in their states, their officials were less enthusiastic. Perhaps, they did not want dairies to be owned and run by farmers. Possibly, they felt that provision of inputs by the farmers' own employees would erode their own empires. Whatever the reasons, these officials did not want the Anand pattern and were not prepared to make Five-Year Plan funds available for replicating 'Anand' in their states. For some years, NDDB tried unsuccessfully to convince one state after another to agree to make these funds available. It became obvious that if NDDB was to carry out the objectives for which it was established, it must have its own programme and funds to replicate the Anand Pattern. It was thus that 'Operation Flood' was evolved. Formulation of Operation Flood I Based on WFP Food Aid The objective of Operation Flood (OF) was to replicate Anand. The state governments could use their own funds to develop dairying in whichever way they chose, but the additional funds available under OF were only to be used for replicating Anand. By 1968, NDDB had formulated the first phase of OF which aimed to capture for public dairies a 'commanding share' of the milk market in four metropolitan cities of Bombay, Delhi, Calcutta, and Madras. These dairies were, in turn, to be supplied with liquid milk from modern processing dairies to be located in rural areas with high milk production potential (called milksheds) and/or gifted skimmed milk powder and milk fats for re-combination. The rural dairies also helped balance seasonal fluctuations in milk production through the separation of milk into fat and other solids in the surplus season and their storage for subsequent use in the lean season. By 1970, NDDB had succeeded in getting the Government of India to accept the project for implementation and the FAO-WFP (World Food Programme) to fund it through an innovative mechanism. The WFP was to donate, over a period of five years, 1.26 lakh tons of skimmed milk powder and 42,000 tons of butter oil. These commodities were to be recombined and sold through the existing dairy 54 system at prevailing prices generating Rs 954 million over the life of the project. These funds were to be utilized for pursuing various activities taken up under OF. To handle the gifted commodities and the funds, the Government of India created the Indian Dairy Corporation in 1970 (which was merged with the NDDB constituted as an institution of national importance under the NDDB Act, accepted/adopted by the Parliament in September 1987). Import of Dairy Commodities Official data clearly show that the commercial import of milk powder touched its peak in 1963-64 (53,000 tons). The commercial import of milk powder was completely stopped during the period 1975-97 to 198687. However, due to an unprecedented and continuous drought in the country during the three year period from 1986 to 1988, 26,400 mt milk powder and 10,000 mt butter oil were commercially imported to cater to the liquid milk market. During the 50s and 60s, use of imported milk solids in the total throughput of the dairy industry averaged 43 per cent which declined to 13 per cent in the 70s while in the 80s, it was nearly eight per cent. Under OF HI, a much smaller quantity of gifted milk powder is envisaged, i.e., 75,000 tons for a period of seven years out of which nearly 60,000 tons have been received till January 1994. Commercial import of milk and other milk products had ceased during 1975-76 to 1986-87, leading to a substantial saving in foreign exchange. The funds generated under OF have been used in dairy development so as to encourage production of indigenous products to gradually replace imports and locally meet the growing domestic demand for milk products. While the bulk of this effort has come from the cooperatives, certain private sector plants have also contributed to this happy position by manufacturing some value added products such as malted milk foods, condensed milk, and baby foods. The Government of India has designated NDDB as the canalizing agency for all dairy imports into the country. This ensures that there is no indiscriminate import, which might affect domestic production. Imported milk powder represents no more than one per cent of India's own milk production. Had there been no OF, imports would not only have been a significant drain on our foreign exchange, but most likely would be of a volume that would have played havoc with the Indian dairy industry. Countries which failed to take such a step have learnt the lesson the hard way. Pakistan, with the best pasture lands and Vikalpa dairy breeds of South Asia, witnessed a gradual decline in its dairying, with imports of $ 40 million annually. Self-reliance in Resources OF I was funded entirely through gifted commodities. OF II was financed by a loan from the World Bank and gifted commodities. NDDB will contribute from its own resources Rs 2,063 million of the Rs. 9,150 million outlay planned for OF III. In the interim period of 1985-86 and 1986-87 when the World Bank's assistance was not available, NDDB contributed about Rs.2,809 million. At the conclusion of OF III, NDDB will be in a position to finance a dairy development programme costing Rs 1000 million every year entirely out of its own resources for as long as it is needed. Encouraged by this experience, the Government of India wants OF to be extended further. There is a more important reason as well. Although the development achieved under OF so far is substantial, it is by no means sufficient. Given the size of India, production, processing, and marketing of milk must be enlarged vastly. It must be remembered that even today, the per capita availability of milk is only around 186 gms per day. If this is to increase to anywhere near the global standards, it is essential to continue and expand OF. India can still afford to revert to traditional milk processing and trade: it just cannot cope with the quantities needed, nor can a bicycle-based trader reach far. Even contemplating such possibilities is tantamount to turning the clock back by 40 years. Other developing countries have not been slow to see this example and learn from it. Sri Lanka, Pakistan, China, and the Philippines have all proposed to take up similar programmes, mostly with an initial EEC food aid. Even India wants to apply a similar approach to other commodities such as oilseeds, fruits, and vegetables. Among the recommendations made at an International Workshop, 'Policy Formulation for Dairy Development in Asia' in October 1989, it was proposed that NDDB be designated as an international centre for sharing experience in the field of dairy development and for providing training in policy formulation and management. NDDB's Role in the Implementation of OF Projects The OF I project involved creation of Anand Pattern in areas, also later popularly known as milksheds, which had the potential in terms of availability of Vol. 21, No. 2, April - ]une 1996 surplus milk. Through a multidisciplinary team consisting of veterinarians, dairy technologists, agricultural scientists, and extension specialists, NDDB went ahead with the task of creating cooperatives. This approach was later popularly known as the Spearhead Team (SHT) approach. Dairy plants up to a processing capacity of 4 lakh litre per day were built up. Though the funding and the financial support was provided by the erstwhile Indian Dairy Corporation (IDC), NDDB played a crucial role in conceiving and implementing turnkey projects initially in Gujarat and later in other states. NDDB also took up the responsibility of planning, erecting, commissioning, and monitoring of dairy projects. The OF II extended the coverage of the NDDB activities in many other states. Class two milksheds were also taken up under the Anand Pattern of cooperatives. Large metro dairies (Mother Dairy complexes) were commissioned. Elsewhere, capacities were added. It was around this time that the Gujarat Cooperative Milk Marketing Federation (GCMMF) was formed in Gujarat. Within NDDB, spearhead teams were being slowly withdrawn from states where cooperative unions were formed. The engineering department and its activities came to the forefront primarily because everywhere new capacities were being created and the existing expanded. As an apex institution, NDDB played a pivotal role in aiding the district cooperative unions in the project formulation and implementation stages all over the country. NDDB has the engineering and the design blueprints ready for dairy plants for 1 lakh to 5 lakh litre capacity. It was during this time that the regional offices of the NDDB came into existence. These offices were established with an objective to cater to the demands for services arising out of growth of the cooperatives in the region. These offices represented NDDB in its interaction with the unions in that region. AI programmes aimed at enhancing the milk production became another thrust area for NDDB. The OF III marked an era of several new initiatives within NDDB. The oil project, the fruits and vegetables project, and the salt project are some illustrations. IRMA emerged in 1980 as one of the responses to meet the growing felt need for professionals to manage the businesses of the cooperative sector. NDDB on its own also got increasingly involved in training and development activities through the constitution of MPD/HRD departments within it. It was in 1987 that IDC and NDDB got merged and NDDB in its new form got created through an 55 enactment of the parliament. With this merger, NDDB not only retained its status as an apex technical body in the field of dairy development but also took over the role of funding which in the earlier arrangement was being discharged by the IDC. Three other important developments took place during this period. It was during the 1980s that NDDB, at the request of the Government of India, made an entry into the oilseeds sector through a mechanism which later on was widely known as Market Intervention Operation (MIO). NDDB initiated the formation of oilseeds growers cooperative unions and federations in states and areas having major oilseed cultivation. A similar approach was followed in the formation of oilseeds cooperatives when spearhead teams organized Oilseeds Growers Cooperatives. Processing and storage capacities were created all over the country. Another important development was the emergence of NCDFI, a national level federation of state dairy federations. NDDB also launched a massive educational programme, popularly known as the CD programme, to vitalize the dairy cooperatives created all over the country. The financial viability of the 170 odd Anand Pattern cooperative institutions also became a focal point of NDDB's work as NDDB realized that a large number of the district milk unions were incurring operating losses. Associated with the poor financial performance, issues such as the role of the cooperative laws, relevance of cooperative principles in theory and practice, suspension of elected boards by state governments also became a part of the main agenda of the NDDB. As OF III was coming to an end, however, there were significant changes evident in the external macroenvironment with the winds of liberalization blowing throughout the country. Part II The Environment In the early 1990s, NDDB had realized that the commodity aid received from various international agencies including the EC would start dwindling and, in fact, would not be available once OF III was completed. The continuation of the OF III into OF IV was a remote possibility for various reasons. Firstly, the Indian dairy sector had become self-sufficient as far as meeting the domestic demand for liquid milk was concerned. It was also expected that India would start exporting dairy products soon. A small beginning had been made by some cooperative and private sector organizations on this front and India's attempt at exports was perceived as a threat by some other countries who had major exports earnings from the dairy industry. Thus, the Indian economy was no 56 more perceived as an economy whose dairy sector needed support from the international community. Secondly, the large surpluses available with the EC members in the 1960s and 1970s were no more available for free distribution. Another important reason cited by the critics of the OF strategy was the reserves and surpluses available with the NDDB to self-finance any on-going or future projects. These critics argued that NDDB as an apex agency no longer required financial support to initiate dairy development projects in India. It was capable to do so on its own initiative. The changes introduced by the central government under the leadership of the former Prime Minister, Shri P V Narasimha Rao and the Finance Minister, Shri Manmohan Singh had important implications for NDDB. The new economic policies of the government favoured increasing privatization and liberalization of all sectors of the economy. The dairy sector was no exception to this. The dairy industry was delicensed in June 1981 and private sector companies were allowed to set up milk processing and manufacturing plants. The extent of private sector's interest in the dairy sector could be judged by the fact that there were 700 applications filed with the government by the private businesses. The initial enthusiasm, reflected by a number of applications, also got substantiated by a number of public issues (at least 10) floated by private sector companies during 1991-92 and 1992-93 to raise capital for financing these dairy projects. In May 1992, the Government of India promulgated the Milk and Milk Products Order (MMPO), some provisions of which were again changed in April 1993. The amended MMPO, as it was observed by critics, ensured easy entry of private sector into dairy industry which was attempted to be kept under check by the MMPO of May 1992. Prior to the delicensing of dairy industry, the Government of India had designated NDDB as the canalizing agency for all dairy imports into the country. This was done to ensure that there were no indiscriminate imports of milk products that might have an adverse effect on the domestic production. NDDB was also expected to coordinate export of milk products through this arrangement. After the delicensing of the dairy industry, NDDB no more remained as the canalizing agency and any industry privately owned or a cooperative was permitted to export its products directly provided there was an international buyer. Another important change took place over the three decades beginning 1970. This was with reference to the political environment in the country. If the Vikalpa 1960s and 1970s were dominated by a single party coming to power at the centre and in the states, the later decade witnessed a turbulent time as far as centre-state relationships were concerned. There were occasions when the Congress party was ruling at the centre whereas many other states were under the rule of the opposition parties—either the Janata party or the Bharatiya Janata party. The decade was also marked by politics of coalition governments. There were also instances of emerging conflicts between states and the centre on issues such as sharing of water from rivers or appointment of governors. The implication of these developments for NDDB was that for the implementation of the OF projects, the state governments began to use increasing amount of discretion. Not that there was perfect understanding and sharing of values between NDDB and the state governments in the earlier decades. There were genuine differences but NDDB had a 'say' during negotiations. Gone were the days when NDDB could muster political support through the central government to prevail on the state governments to accept a particular point of view. Associated with the changes in the political environment was the change in the leadership in the country. OF I was initiated at the specific request of the then Prime Minister, Shri Lai Bahadur Shastri. Indira Gandhi led the country from 1966 to 1983 except for a brief interval when the Janata Dal came to power at the centre. Morarji Desai, Charan Singh, Rajiv Gandhi, V P Singh, Chandrasekhar, and P V Narasimha Rao later became the heads of the government before and after the assassination of Indira Gandhi. During these years, NDDB continued to be headed by Dr V Kurien in his capacity as Chairman. The changes taking place at the centre had its consequences as far as the relationship between the NDDB, the Ministry of Agriculture, and the central and state governments was concerned. These relationships also probably must have undergone a sea-change though no official writing is available on this crucial subject. One possible illustration is the ambiguity on the continuation of the MIO of the NDDB. One can make guesses based on anecdotes heard from different sources including newspaper articles. What one can infer is that these changes in the corridors of power must have had some important bearing on the strategy and the functioning of the NDDB. The Unfolding Future and the Strategic Questions After reviewing the history of Operation Flood I, II, and III programmes and NDDB's role in conceiving, Vol. 21, No. 2, April - June 1996 planning, and implementing those programmes as also tracking the changes in the environment, a question one needs to ponder is about the role of NDDB in the years to come. Does NDDB have any role to play in the new era marked by policies of privatization, globalization, and delicensing of the dairy industry? If replicating the "Anand Pattern" was the charter which gave birth to a national level institution such as NDDB, one may argue that the task of replicating "Anand" is fulfilled quite successfully and, thus, there is no valid reason for NDDB to continue to exist as an organization! Extending this line of argument, one can say further that NDDB completed its responsibilities by creating 170 odd "Anands" all over the country; a national milk grid is in place and functioning quite efficiently; the country has achieved self-sufficiency in liquid milk; consumption of milk per capita has raised substantially; and, therefore, it is time for NDDB to withdraw. Let the challenges of the new era of globalization be squarely faced by the respective cooperative organizations; be it district unions or the state level federations! A change in the external environment, namely, discontinuation of commodity aid by international funding agencies has another set of implications for NDDB. Though NDDB had invested some resources from the accruals accumulated during the implementation of OF projects, the bulk of the source of funding for NDDB was in terms of grants and/ or soft loans. Thus, historically, NDDB grew as a "fund receiving institution." What kind of a role will it be required to play in the changed scenario when aid, subsidy, and charity are declining slowly and continuously all over the world? Can it continue to remain in character a "fund-based organization?" Exhibit 1 contains extracts from the annual report for the year 1992-93. Exhibit 2 presents the broad view of the portfolio of activities in NDDB. Exhibit 3 contains summary of the financial statements for the year 1992-93. Human Resources Associated with the financial resource was the key issue of human resources. In August 1994, NDDB had on its pay-roll 1,264 employees, 690 of whom were officers with professional background in disciplines such as veterinary science, dairy technology, management and engineering. The average age of the employees was 32.6 years. Of the 1,264 employees, 732 were based at Anand, the headquarters of NDDB and the rest at the regional offices at Bombay, Bangalore, 57 Calcutta, and New Delhi. Exhibit 4 presents some details on the profile of the officers and employees working in NDDB. A projection made by the personnel and administration department indicated that within the next eight to ten years, 80 per cent of the officers of the rank of Senior Executive and above (Deputy Manager, Manager, and General Manager) were due for retirement. This projection also indicated that the retirement process, which was to start within the next two years, would result in a major vacuum in the middle management cadre the effects of which could be felt by the beginning of 2000 A D. The reason for having a 'young' average age in an 'old' organization was traced to the Voluntary Retirement Scheme (VRS) introduced by NDDB in 1988. At that time, many of the employees who had put in service say between 5 and 10 years had opted for VRS. The current profile of manpower indicated that there were now two major groups of employees. The first group comprised of those with five or less than five years of experience and the second group with 15 years or more. What kind of a role will the professionals working in NDDB have to play in the future? These professionals had grown with NDDB. Many of them currently occupying senior management positions had started as members of the SHT, spent time in the field organizing village-level societies and organizing milk procurement and processing activities. Beginning as functional specialists, they had graduated into roles and responsibilities of general managers or general management type functions. NDDB had also acquired significant expertise in undertaking turnkey project assignments for erection and commissioning of dairy processing plants of various capacities. While these strengths in human resources contributed to the speedy implementation of OF I, II, and III, whether these strengths could provide a cutting edge for the future was also a point of debate. There were many such related questions that NDDB needed to ask as an organization. What were the opportunities and threats posed by the changed environment? Were there any opportunities? Was NDDB ready to exploit these opportunities and safeguard against the threats? What kind of mission and objectives could it pursue in the new context? Was there a need to redefine the mission? Did it require to examine its internal functioning, structure, style, etc? Did it have capabilities—financial, technical, and human to meet the challenges of the future? There were some of the questions that needed careful attention by the leadership of this apex level institution in the context of the changed environment. 58 Exhibit 1 Members of the Board (As on March 31, 1992) V Kurien, Chairman P G Muralidharan, Secretary Animal Husbandry and Dairying Ministry of Agriculture, Government of India Balishter Singh Mann, Chairman, Punjab State Cooperative Milk Producer's Federation Limited Amrita Patel, Managing Director A Banerjee, Executive Director C C Chokshi & Company, Auditors State Bank of India, Bank of Baroda, Bankers Objectives to promote, plan, and organize programmes for the purpose of development of dairy and other agriculture based and allied industries and biologicals on an intensive and nationwide basis and to render assistance in the implementation of such programmes to adopt the cooperative strategy in a more effective manner on an intensive and nationwide basis and to take such steps as may be necessary for the purposes aforesaid to facilitate research and promotional activities in the field of dairying, immunology, animal husbandry, agriculture, and horticulture to impart technological know-how to such organizations in the cooperative or public sector as are engaged in the production, procurement, preservation or marketing of milk and milk products to facilitate the training of personnel for absorbing and utilizing the technical know-how that may be imparted to engage in the designing, planning, promoting, developing, constructing, sponsoring and setting up of dairy industries and undertaking any other related promotional activity, including their financing to provide consultancy and managerial services and the execution of any project on a turn-key basis or otherwise, furnishing integral services such as storage, transportation, processing, distribution of milk and milk products and to serve as a lead institution with reference to milk and milk products Vikalpa • to finance cooperative federations, cooperative unions or cooperative enterprises intended to stimulate the production, preservation, distribution, and consumption of milk and milk products • to regulate the dairy and allied industries and function as a regulatory authority, as may be required by the Central Government • • • • to collect and compile relevant data and statistics necessary for the efficient management of the national milk grid and national milch herd and on any other matter relating to dairying and allied industries • to recommend to the Government, as and when necessary, the maximum and minimum prices to • be fixed for the purchase or sale of milk, and if so required, assist in the enforcement of it to build up a reserve of buffer stock of basic commodities to function as a channelizing agency for the import and export of milk and milk products and semen of milch animals and bulls to carry on any other business or do any other act or thing as may be necessary, incidental or conducive to further the objective of NDDB to take on any activity when entrusted to it by the Central Government or the Government of any State, having regard to the special expertise of the organization Source: NDDB Annual Report, 1992-93. Organization Exhibit 2: The Organization Board of Directors Management Committees Mother Dairy, Delhi Fruit & Vegetables Project, Delhi Mother Dairy, Calcutta Sugam Dairy, Baroda Management Pool Sabarmati Ashram Gaushala, Bidaj Indian Immunologicals, Hyderabad Foot and Mouth Disease Control Project Bhavnagar Vegetable Products Unit Tree Growers' Cooperative Project Animal Breeding Centre, Rae Bareli Buffalo Breeding Centre, Nekarikallu Rajasthan Cooperative Dairy Federation Accounts Commodity Management and Market Operations Cooperative Development Fruit and Vegetables Project Legal Cell Manpower Development Marketing Personnel and Administration Planning, Monitoring and Evaluation Human Resource Development Project Finance and Management Services Project Appraisal and Finance Internal Audit Management Information Systems - Computer Services Performance Planning and Chairman Budgeting Policy Publicity and Press Relations Managing Director Plant Management and Engineering Purchase Regional Coordination Regions: East, West, North Bangalore, Madras Research and Development—Biotechnology Centre for Biotechnology, Bombay Research and Development— Plant Technology Vegetable Oil and Oilseeds Project Source: NDDB Annual Report, 1992-93. Vol. 21, No. 2, April - June 1996 59 Exhibit 3: Balance Sheet as at 31st March 1993 Annexure Liabilities National Dairy Development Board fund General fund Project fund Secured loans Current liabilities and provisions Total Assets Cash and bank balances Inventories Interest accrued Sundry debtors Loans and advances Investments Fixed assets Total Notes to Accounts I II III IV V VI VII VIII IX X 31.03.93 Rs in lakh 31.03.92 12,49,79.71 6,36,34.93 1,17,78.83 3,97,96.60 7,97,74.03 11,95,70.63 5,74,17.71 88,58.68 20,03,93.47 18,58,47.02 3,03,78.18 75,13.82 9,95.27 7,70.91 11,27,88.53 3,52,02.37 1,27,44.39 20,03,93.47 4,01,26.74 72,19.85 17,97.14 11,61.07 8,91,03.93 3,28,62.29 1,35,76.00 18,58,47.02 4,54,88.12 7,94,91.59 XIX Income and Expenditure Account for the Year Ended on 31st March 1993 1992-93 Income Interest and dividend Service charges Sales and transfers Hire charges Rent received Other income Total Expenditure Interest and financial charges Remuneration and benefits to employees Cost of materials Manufacturing expenses Commodities handling expenses Marketing expenses Administrative expenses Subsidies Livestock and farm expenses Research and development expenses Training expenses Computer expenses Maintenance of assets Assets of small value written-off Other expenses Provision for contingencies Bad debts written off 60 9,82.65 2,60,42.63 4,81.69 5,05.08 6,54.00 4,06,53.00 1,10,86.07 10,36.01 2,62,73.89 4,39.25 3,56.58 4,75.10 3,96,66.90 39,51.64 19,05.50 2,27,51.26 14,64.41 50.61 3,60.49 5,51.57 38.00 56.08 45.94 7,13.90 75.61 2,91.03 33,90.93 17,23.78 2,28,79.45 15,27.39 38.99 4,01.77 5,18.29 2,12.00 2,09.23 29.36 61.10 40.31 7,46.74 2,56.79 20,00.00 4.65 20,00.00 - 1,19,87.25 XI XII XIII XIV XV XVI XVII XVIII 2992-92 Vikalpa Donation Depreciation Provision for wealth tax Less: Expenses recovered Net expenditure Excess of income over expenditure Total Excess of income over expenditure Transferred to price fluctuation reserve Balance transferred to General Fund 0.25 14,58.80 1.25 3,57,20.99 2,26.09 0.25 13,79.86 3,54,16.24 2,20.49 3,54,94.90 51,58.40 4,06,53.30 3,51,95.75 44,71.15 3,96,66.90 51,58.40 44,71.15 2,40.00 42,31.15 51,58.40 51,58.40 Total As per our separate report of even date attached C C Chokshi & Co, K P Venkateswaran Chartered Accountants General Manager Ahmedabad, 21 July 1993 (Accounts) 44,71.15 On behalf of the Board Managing Director V Kurien Chairman Anand, 19 July 1993 Source: NDDB Annual Report, 1992-93. Exhibit 4: Profile of Human Resources (August 1994) Officers Staff Region East North West South Head Office (Anand) 46 99 33 129 383 51 62 28 84 349 Total 690 574 Eastern Region Northern Region Western Region Southern Region Head Office West Bengal, Orissa, Bihar, North Eastern States Uttar Pradesh, Rajasthan, Punjab, Himachal Pradesh Goa, Maharashtra, Madhya Pradesh Andhra Pradesh, Karnataka, Tamil Nadu, Kerala, Pondicherry Gujarat Professionals/Officers in NDDB Percentage Background Veterinary 8 Engineering 28 Management 10 (PGDRM/PGDBA/MBA) Law and IR 8 Finance (CA/ICWA) 10 Dairy Technology 5 Agriculture 8 Total (officers) Staff Source : NDDB. Vol. 21, No. 2, April - June 1996 67 33 61