Online Student Guide - At-A-Glance
What online systems will I need to access?
Troy University relies on three main systems to serve our online students :
1) Blackboard— Blackboard is TROY’s Learning Management System (LMS). To log on to the Blackboard system
simply go to https://troy.blackboard.com.
2) Troy Email — The Troy Email account is Troy University official means of communication. You can access the
email system by going to https://mail.troy.edu.
3) Trojan Web Express— The Trojan Web express system allows students to: enroll in classes, adjust your schedule,
print your unofficial academic record, change your address, view your account and your financial aid status. You can
access Trojan Web Express 24 hours a day by going clicking here.
What is my username and password for these systems?
Your username for Blackboard, Troy Email, and Trojan Web Express are all the same. If your Blackboard username is
“jsmith12345” then your email and Trojan Web Express usernames are the same. Your password for each system is
different. Your default Blackboard and Trojan Web Express password is the last four of your SSN. Your default e-mail
password is your DOB in MMDDYYYY format.
I cannot log onto Blackboard. What do I do now?
If you have just registered for a class, your Blackboard account will not be active until up to 8 hours after registration. If
you still cannot access Blackboard after 8 hours try resetting your password by clicking here. You can also contact
technical support by submitting an online helpdesk ticket by clicking here. If you forgot your Troy Helpdesk password
click here. The Educational Technology support team is available 7AM-8PM CT, seven days a week.
I cannot see my courses after I log in, what is going on and how do I proceed?
This typically happens when a student has registered for a class and the faculty member has not made the class available yet. By default, all courses are unavailable until the faculty member makes them available. It is recommended
that the student email their faculty member and verify the course status.
Computer and Browser Requirements
To utilize Blackboard effectively you must:
 Have a reliable high-speed Internet connection.

Have a computer with a Blackboard supported browser. It is recommended that PC students use Firefox or
Google Chrome for optimal performance.
How do I access courses within Blackboard? Can I remove old courses from the “My Courses”
area?
The “My Courses” area lists the courses in which you are enrolled. Simply click on the on the course titles to enter your
course. If you would like to remove old courses from your “My Courses area, hover over the “My Courses” area and the
sprocket icon will appear. Click on the sprocket icon, and
unselect the checkboxes under course name and announcements on the courses you want to remove.
Troy University, eTROY Educational Technology Department.
Is there an easy way to navigate between courses?
The version of Blackboard that TROY University uses utilizes Course-to-Course
navigation . While within a course, go to the upper left hand corner of the page
and look for the “House” icon. Click on the gray circle with the downward facing
arrow next to the house icon. This will display a list of courses that you are currently enrolled in. Click on a course to quickly navigate to your other course.
How do I Navigate within a course?
On the left hand side of your Blackboard course, you will see your course menu. Your course
menu is an area which faculty members can customize what tools students see. Areas such as:
Start Here, Announcements, Discussion Boards, Instructor Contact, etc… Please be sure to explore all of these links within your course to ensure academic success.
Are there online tutorials to learn how to use Blackboard?
Blackboard has an interactive manual web site which lists commonly asked questions and how to articles. The web
link to this site can be found here. They also have a page that has video tutorials on how to perform common tasks
such as: Taking a test, Posting to a Discussion Board, Checking your Grades, etc… The web link to this site can be
found here.
I need help?
The easiest way to receive assistance is via a Helpdesk Ticket System. Problems are resolved in the order that they are
received. Our hours of support are 7AM to 8PM CT, seven days a week. Click here to access the TROY Helpdesk System. You can also chat with the Blackboard support group by clicking the “Chat” icon at the top of the Blackboard
page. Chat hours are 7AM to 5PM CT M-F.
Troy University, eTROY Educational Technology Department.