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QC 2013 • Monday & Tuesday
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8.45 a.m stitute Perak, No. Perak.
Training Course
Organised by FMM Institute
registration Form
ESSENTIAL SKILLS FOR SECRETARIES
AND ADMINISTRATIVE ASSISTANTS
APRIL 22 & 23, 2013
& 23,
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p
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p.m. , Lorong Raja DiHilir,
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.
5
–
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8.45 a.MmInstitute Perak, Noo.h, Perak.
(475427-W)
Please tick relevant registration programme
7 Alat QC Dan Perlaksanaan QC
APRIL 22 & 23, 2013
Administrative Details
Dear Sir / Madam Please register the following participant(s) for the above programme:
Name
Designation
I.C. No.
1.
2.
Payment:
• Cheques made in favour of FMM Institute should be
forwarded to FMM Institute Perak.
• For SBL Scheme, an Attendance of 100% is a MUST,
in any case, employers will be billed in full.
3.
4.
5.
(Please attach a separate list if space is insufficient) Use separate registration form for each programme.
Submitted by:
Name:
Company:
Designation:
Tel:
Fax:
Email:
Address:
FMM Membership No:
MyCoID:
Enclosed cheque / bank draft No. _______________________ for RM ___________________
being payment for _______________________________ participant(s) made in favour of the
‘FMM Institute’
FMM INSTITUTE PERAK
Registration:
• Upon Faxing / Mailing the completed Registration
Form to FMM Institute, Perak, you are deemed to have
read and accepted the terms and conditions. The
course would also be deemed as confirmed unless
informed otherwise.
• Will be based on First-Come-First-Served basis.
No. 1, Lorong Raja DiHilir, Off Jalan Raja DiHilir, 30350 Ipoh, Perak. (Attn : Puan Eda / Ms Harvindar / Ms Nicole)
Cancellation:
Must be in Writing with Reasons.
• 7 days before the course ~ No Payment Charged
• 3-6 days before the course ~ 50% Payment Charged
• < 3 days before the course ~ Full Payment Charged
• Participants who did not turn-up will be charged
full payment.
• Replacements can be accepted at no additional cost.
Disclaimer:
The FMM Institute reserves the right to change the
facilitator, date and to vary / cancel the course should
unavoidable circumstances arise. All efforts will be taken
to inform participants of the changes.
This Course Can Be Conducted As
An In-House/In-Plant Course
Fax. No. : (05) 548 8221 & (05) 548 8331 • Tel. No. : (05) 548 8660 • Email : fmmperak@fmm.org.my
SBL Scheme
— Please apply to PSMB BEFORE the commencement of course.
Essential Skills For
Secretaries And
Administrative Assistants
April 22 & 23, 2013
Course contents
C harac t e ri s t ic s o f a
Secretary/Admin Assistant
♦♦ The impor t anc e and need for
accurate diary information
Duties of a Secretary/Admin
Assistant
♦♦ Provide secretarial support to the
Human Resources Manager and
the General Manager
♦♦ P r o v i d e c l e r i c a l s u p p o r t t o
management staff
♦♦ Prepare a variety of documents in
draft and final form; review finished
materials for completeness,
accuracy and format, compliance
with policies and procedures, and
appropriate English usage
Manage Visitors
♦♦ Provide proper courtesy to visitors
♦♦ Screening and identifying visitors
and lists out previous visit details
Manage your Office
♦♦ Assist the Manager to manage the
office
♦♦ To ensure that time schedule to be
maintained religiously
♦♦ Supervising the works of the staff
is a good practice to keep them in
good tune
Know your Company
♦♦ 17 Things You Should Always Know
About Your Company
Responsibilities towards
your Manager
♦♦ To provide assistance to their
managers
♦♦ A s a m a n a g e r ’ s s e c r e t a r y /
assistant, you will often be the first
person of contact for those trying
to reach your boss both within and
outside of the company
♦♦ Managers expect their secretaries
to be organized
♦♦ A s s i s t i n g t h e M a n a g e r c a n
s o m et im e s m e an ac t in g as a
“Manager” yourself
Managing the Diary
♦♦ The importance of communicating
accurately and relaying relevant
diary information
How to delegate
♦♦ Determine what you will delegate,
c l a r i f y t h e r e s u l t s y o u w a nt ,
establish a time limit and be clear
about the delegated task
How to handle crisis
♦♦ 5 Ways to Handle Crisis
Manage Yourself: Required
image for your position
♦♦ Time Management Secrets
• Prioritizing techniques save your
time and energy
• All time management skills are
learnable
♦♦ Take ownership of your job
♦♦ Ta m e t h e P a p e r w o r k C l u t t e r
Monster on Your Desktop
♦♦ How to get better organised and
stay that way
Effective communication
♦♦ Message, not messenger
♦♦ Listen first, evaluate later
♦♦ Get feedback, mutual trust and
respect
♦♦ Level of communicators
Office Functions
♦♦ 5 Essential Office Functions
Arranging meetings
♦♦ 3 M i s t a k e s t o A v o i d W h e n
Arranging Meetings and write
down the purpose of your business
meeting
♦♦ Work out which day is good for
everyone and keep track of who is
coming
♦♦ Writing minutes and follow up
Objectives
Upon completion of this course, participants will be able to :
• learn how to communicate well, how to handle difficult people
• acquire the knowledge on how to make decisions, how to delegate, how to
prioritise, how to manage time and resources
• handle crises appropriately and learn how to beat stress
• manage themselves better in order to become more successful and effective
Who Should ATTEND
Secretaries, Admin Assistants, Clerical Officers/ Clerks, Office Support Staff
and all those involved in administrative job functions and is interested in self
development and career advancement.
Trainer: Mr. Robin Arumugam holds an Education qualification in Mass
Communication and Journalism. His skills in Presentation have accorded
him several awards in the arena of Public Speaking and is a regular Master
of Ceremony at important functions organised by the Ministry of Culture and
Tourism, Ministry of Youth and Sports and the Perak State Government.
Mr. Robin has conducted Public and In-House courses for FMM Institute
since 1993 such as Office Administration, Effective Secretarial Skills, Effective
Presentation, Persuasive Communication, Customer Relations, Motivation,
Telephone Techniques and Creative Selling. In the past, he has held key posts
in various Societies and Committees within Perak and has more than 36 years
of working experience in Sales, Marketing and Dealing with Customers. He has
conducted training programs for several leading companies and has prepared
his own module of “Selling Effective Techniques for Getting and Keeping
Customers,” based on his years of experience and extensive research.
7 Alat QC Dan Perlaksanaan
QC
April 22 & 23, 2013
Course contents
P ENGEN A L A N
MEMPERKENALKAN ‘7 QC TOOLS’
♦♦ Check sheet
♦♦ Graphs
♦♦ Histogram
♦♦ Control Chart
♦♦ Pareto Chart
♦♦ Cause and Effect Diagram
♦♦ Scatter Diagram
BIMBINGAN PENGGUNAAN ‘7 QC
TOOLS’
♦♦ Kewajaran menggunakan ‘tool’
yang berbeza-beza
♦♦ P e n g u m p u l a n d a t a d a n
menganalisa data
K A J I A N K ES - B I M B I NG A N
PENGGUNAAN ‘7 QC TOOLS’
♦♦ ‘Check Sheet’ (atau ‘Tally sheet’)
• Alat mengumpul data
• Memudahkan pengumpulan data
bagi pemprosesan data
♦♦ ‘ C a u s e a n d Ef f e c t D i a g r a m /
Fishbone/Ishikawa Diagram’
• M e n g g u n a k a n ‘ F i s h b o n e ’
sebagai framework untuk proses
‘brainstorming’
• M e n g k a t e g o r i k a n s e m u a
kemungkinan punca masalah
kepada ‘4Ms and 1E’
• Memilih faktor-faktor yang paling
berkemungkinan sebagai punca
kepada masalah (atau ‘Effect’)
♦♦ ‘Graphs’
• Melakar variasi - masa
♦♦ ‘Histogram’
• M e n u n j u k k a n t a h a p - t a h a p
variasi sesuatu faktor
♦♦ ‘Pareto Diagram’
• P e n g a s i n g a n f a k t o r- f a k t o r
signif ikan dari fak tor-fak tor
kebanyakan
♦♦ ‘Scatter Diagram’
• Melihat perhubungan antara dua
faktor
♦♦ ‘Control Chart’
• Mengawal karakteristik produk
dengan mengawal parameter
faktor-faktor signifikan
• ‘Control chart’ yang berbeza
untuk setiap jenis data (‘variable
or attribute’)
MENGGUNAK AN ‘7 QC TOOLS’
SEBAGAI PENYELESAI MASALAH
PROSES
♦♦ Langkah persediaan
♦♦ Melihat masalah sebagai peluang
KAJIAN KES – MENGGUNAKAN
‘ 7 Q C TOO L S ’ SE B A G A I
PENYELESAI MASALAH PROSES
♦♦ M e n g e n a l p a s t i s t r a t e g i
penggunaan ‘7QC tools’ bagi
masalah yang dihadapi
AKTIVITI DAN PEMBENTANGAN
♦♦ Memahami senario masalah
♦♦ Menggunakan ‘7QC Tool’
♦♦ Pembentangan kerja
QCC & 7QC TOOLS
♦♦ Apakah QCC?
♦♦ Matlamat QCC dalam sesebuah
organisasi
♦♦ ‘7QC Tools’ dalam QCC
♦♦ M enghar monikan ‘7QC Tools’
dalam suasana QCC
Objectives
Upon completion of this course, participants will be able to :
• acquire knowledge on the 7 QC tools
• use the 7QC tools in various steps of problem solving
• use the 7 QC tools to facilitate data collection and analysis, to identify and
prioritize improvement actions and to identify control methods
Who Should ATTEND
Engineers, officers, technicians who deal with business operations and are
responsible to make their business operations better every time.
Trainer: En Azman Bin Hussain received his Bachelor of Science in
Electrical Engineering from the University of South Alabama, USA. He had
his Six Sigma Black Belt from Sony Corporation, Japan; and his Green Belt
from Air Academy, USA. He is now a certified Lean Sigma trainer for Rolls
Royce – a giant company that produces aero-plane and marine engines. He
also works with General Physics – training and consulting company based
in the United States on project basis; where he serves Rolls Royce.
En Azman has solid manufacturing experience with Sony and Hicom
Diecastings. He had held many challenging posts in manufacturing
environment ranging from a Manager of an innovation unit, the Head of a
subcon technical improvement team, the Head of Engineering Dept, and
Chief Operation Officer. His prowess in innovative problem-solving has
saved millions of dollars for his organization every year and made him
one of the talented engineers in the organization. Some of Azman’s work
had been used in Sony Six Sigma training manual used through-out the
world. His biggest contribution perhaps was his innovation in PCB pattern
design, soldering process, and mounting process. These innovations were
responsible for the million dollars saving and had left unchallenged for many
years. He had won numerous awards during his service with Sony. Being
a training consultant as well as a Lean Sigma practitioner, En Azman has
developed training courses on Green Belt, DOE, SPC, MSA, FMEA, and
Structured 5S to name a few. He has been teaching and coaching these
topics since 2003 in public as well as in house.