FMM Institute (475427-W), Penang Branch
PROGRAM IN 8D PROBLEM SOLVING
METHODOLOGY
December 23 & 24, 2013,
Monday & Tuesday
9.00AM – 5.00 PM
Training Venue:
FMM Institute Seberang Jaya, Pulau Pinang.
SBL SCHEME
CLAIMABLE FROM PSMB
INTRODUCTION
The 8D (Eight Disciplines) Problem Solving Methodology is a step-by-step problem solving
methodology pioneered by Ford Motor Company through its Team Oriented Problem
Solving Global 8D Process. It is a highly effective approach to finding root causes,
development of proper actions to eliminate root causes, and implementation of permanent
corrective action.
In this 2-day practical workshop, participants will learn through a step by step
instructional process of preparation, establishing a team, brainstorming, to systematically
analysing and preventing problems from recurring. In addition, participants will learn the
practical problem solving tools required by the 8D process. Through the workshop,
participants will be able to appreciate why implementing and using an 8D problem solving
methodology using a multi-disciplined team is beneficial and important, especially when
meeting customer expectations.
OBJECTIVES




Understand the fundamental principles on which problem solving is based,
including teamwork
Appreciate the need for a standardised approach
Appreciate the benefits of utilising a standardised report format for all problems
Have an understanding of the practical application of the supporting tools required
for successful problem resolution
TARGET GROUP
Engineers, Foreman & Supervisors
COURSE OUTLINE
1) Getting To Know A Problem
 Ways to recognize indication of a problem.
 Ideas help to decide which problem to work on first.
2) Why Use A Structured Problem Solving Process
 Improving the effectiveness of the whole organization.
 Building a common problem solving language.
3) Team Formation
 Why need a team?
 Team formation
4) The Importance Of Data
 Data, transforming information to knowledge.
 Attribute vs Variable Data
 Using data to make inference & make judgment
5) Different Problem Solving Model
 8D Format
 DMAIC Model
 Xerox Problem Solving Model
 TRIZ Problem Solving
6) D1: Team Development
 Establish team membership, roles & getting started.
7) D2: Describe The Problem
 Developing Problem Statement
8) D3: Interim Containment


Containing the problem
Establishing temporary measures into place
9) D4: Define The Root Cause
 Collect, Display & Analyze data
 Evaluating the causes
 Establishing the root cause

10) Develop Solution
 Finding solution to attack the root cause
 The use of mistake proof techniques
11) Verifying The Solution
 Method of evaluating the effectiveness of action plan
12) Prevent Recurrence
 Methods of holding the gain.
 Training, Audit, Knowledge Transfer & Documentation
13) Congratulate The Team
 Recognition for the Problem Solving Team
 Lesson Learned
THE FACILITATOR
Mr. Mahadev is a Quality Engineering Professional. After graduating with a Bachelor’s
Degree in Electrical Engineering from University Technology Malaysia in 1999, he has been
involved in various technical projects to optimize and improve manufacturing processes,
reduction in defects towards quality and productivity improvements at a Multinational
company in Penang in his capacity as an Assistant Manager. Mr. Mahadev is an American
Society of Quality Certified Quality Engineer (No: 45592), ASQ Certified Six Sigma Black
Belt (No: 3218) and TRIZ (Structured Innovation) Green Belt, Pretium LLC, US (No:SIT20037-10C). He is also a Certified Supplier Auditor (by SMMT) for ISO-TS16949:2002
Quality System. Currently, he is a Senior Member of American Society Of Quality (ASQ)
(No: 63458142), Senior Member of Society of Manufacturing Engineers (SME, US, No:
13889202), Member of Board of Engineers Malaysia (BEM, No: 59687A[Electronics]) and
also Member of Institution of Engineers Malaysia (IEM, No: G38860[Electronics]). Apart
from that, Mr. Mahadev has also been involved in “Lean Manufacturing and Six Sigma”
initiatives.
His expertise in manufacturing process variation reduction coupled with his leadership
skill and ability to integrate theoretical knowledge into practical real world situations
makes him a particularly effective resource person to impart knowledge in the areas of
Process and Quality Engineering.
ADMINISTRATIVE DETAILS
COURSE FEE
RM700 (FMM Member) / RM800 (Non-Member) per participant
(The fee includes luncheon, coffee/tea breaks and notes)
DRESS CODE
Office Attire
REGISTRATION
Participation in the program is based on a first-come-first-served
basis. Cheques made in favor of the “FMM Institute” should be
forwarded on or before program date to the FMM Institute, Northern
Branch, Bandar Seberang Jaya. Participant who registered but did
not attend, will be billed accordingly. Upon confirmation, kindly
send us the payment before the commencement of the program.
CANCELLATION
There will be no refund for cancellation within 2 days prior to the
program, 50% for cancellation between 3 – 6 days and full refund for
cancellation 7 days prior to the program. Please inform in writing if
you intend to cancel. A replacement can be accepted at no
additional cost.
DISCLAIMER
and
The FMM Institute reserves the right to change the facilitator, date
ENQUIRIES
Ms Nazliza / Ms Rashida
FMM Institute
No 2767, Mukim 11, Lebuh Tenggiri 2, Bandar Seberang Jaya,
13700 Seberang Perai
Tel : 04-6302052 ( Nazliza ) / 04-6403050 (Rashida)
Fax : 04-6302054 / 04-3994863
Email: nazliza@fmm.org.my
to vary / cancel the program should unavoidable circumstances
arise. All efforts will be taken to inform participants of the changes.
Upon sending the registration form, you are deemed to have read
and accepted the terms and conditions.
CLOSING DATE 13 DECEMBER 2013
REGISTRATION FORM
2 DAYS PROGRAM IN 8D PROBLEM SOLVING METHODOLOGY
( 23 & 24 December 2013 / Monday & Tuesday/ 9.00 AM – 5.00 PM )
Venue : FMM Institue Seberang Jaya, Pulau Pinang.
To : Ms Nazliza / Rashida
( Fax : 04-6302054/04-6302050 / nazliza@fmm.org.my )
FMM Institute (Penang Branch)
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participant(s) made in favour of “FMM Institute”
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