Awards presentation and dinner | Thursday 19 November | Grosvenor House Hotel, London
Entry Guide 2015
www.globalfreightawards.com
SPONSORED BY
SUPPORTED BY
Introduction
The Global Freight Awards are
now in their 19th year, making
them one of the longest standing
and most coveted awards in the
industry.
The awards are supported by their sister
publication the 163 year old Lloyd’s
Loading List.com, one of the most
respected publications in freight.
Both Lloyd’s Loading List.com and the
Global Freight Awards have at their heart
the needs of all those who work in freight,
we exist to recognise excellence in the field
and also to promote the interests of the
industry nationally and internationally.
The Global Freight Awards recognise the
industry’s successes and set a benchmark
for excellence while rewarding innovative
ideas and concepts that have pushed the
boundaries of what is possible.
Recognising success
The Global Freight Awards are proud to lead the
way in recognising and rewarding successes in the
freighting sector.
Why enter?
Be the best of the best – The Global Freight
Awards are the global standard of success in
freighting.
• Credibility sells – Winning this prestigious
accolade is marketing that money can’t buy
• Master your sector – Our awards cover
activities across the whole freighting sector
• You don’t have to be big – You just have to be
the best!
•
In addition, the Global Freight Awards are
FREE to enter! You have done the hard work,
now all you need to do is tell the independent
panel of experts on this year’s judging panel.
Global Freight Awards 2015 I globalfreightawards.com
Judges
We are delighted to announce the stellar line-up of industry leaders on the panel this year:
Dorothea Carvalho
Chartered Institute
of Logistics &
Transport
Andy Cliff
Straightforward
Consultancy
James Moody
TNT Special
Services
Marco Sorgetti
FIATA
Robert Keen
BIFA
Andrew Traill
Green Freight
Europe
Nicolette von der Jagt
CLECAT
Susanna Whawell
Auxilium
Management
How do the judges select the winners?
Once entries have been received and finalists selected by the senior editorial team, they
will be distributed to the judging panel. The judges will convene to discuss all the finalists
and will use the published criteria to individually discuss each shortlisted entry to
establish the winners .
The judging panel comprises independent, senior industry experts, chosen for their
knowledge, objectivity and credibility. Judges discuss all categories relevant to their
specialist knowledge, expertise and experience, ensuring a considered, educated response
to your submission. The chair of the judging panel reserves the right to cast any deciding
vote, should the need arise. The judges’ decision is final.
All finalists will be notified directly by early July. Finalists will also be announced on
Globalfreightawards.com
Global Freight Awards 2015 I globalfreightawards.com
Categories
Entry deadline: 19 June 2015
Enter today at globalfreightawards.com
The Global Freight Awards recognise excellence across the
range of activities that make up the world of freight.
Here is the list of categories:
Customer Care Award
Employer of the Year – sponsored by
Environment Award
Global Freight Solutions Provider of the Year
Innovation Award
Air Freight Solutions Provider of the Year
Sea Freight Solutions Provider of the Year – sponsored by
Project/Heavy-lift Forwarder of the Year – sponsored by
Specialist Freight Solutions Provider of the Year
Road Freight Award
Supply Chain Partnership Award
Young Freight Forwarder of the Year – sponsored by
Lifetime Contribution to Freight – sponsored by
The Readers’ Vote Awards
Opening in July 2015
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VOTED FOR – Air Cargo Carrier of the Year
VOTED FOR – Consolidator of the Year
VOTED FOR – Express Operator of the Year
VOTED FOR – Rail Freight Award
VOTED FOR – Container Line of the Year
sponsored by
Global Freight Awards 2015 I globalfreightawards.com
Category criteria
Sea Freight Solutions Provider of the Year
This category is open to all freight forwarders who specialise in sea freight, or sea
freight departments within freight forwarding organisations. What we are looking for
is demonstrable expertise and high performance in this area, a drive for innovation,
customer centricity, continuous improvement and importantly, results for both the
customer and you.
1. How have you adapted your business or services to exploit new opportunities in the sea
freight or parallel markets, or to exceed customers’ needs? What benefit has this had on
turnover, bottom line and customer satisfaction?
2. Give tangible examples of how you have over-exceeded your targets for growth and/or
delivered better service or value to the market in the past year?
3. Give an example of a customer, or group of customers, whose business you have won or
retained through providing an innovative or just plain effective solution. What was the
solution? How have you impacted the customer’s business results or objectives in the
time you have been providing the solution.
Air Freight Solutions Provider of the Year
This category is open to all freight forwarding organisations with specialism in air
freight, or specialist air freight departments within freight forwarding organisations.
What we are looking for is demonstrable expertise and high performance in this area,
a drive for innovation, customer centricity continuous improvement and importantly,
results for both the customer and you.
1. How have you adapted your business or services to exploit new opportunities in the sea
freight market, or to exceed customers’ needs? What benefit has this had on turnover,
bottom line and customer satisfaction?
2. Give tangible examples of how you have over-exceeded your targets for growth and/or
delivered better service or value to the market in the past year?
3. Give an example of a customer, or group of customers, whose business you have won or
retained through providing an innovative or just plain effective solution. What was the
solution? How have you impacted the customer’s business results or objectives in the
time you have been providing the solution.
Supply Chain Partnership Award
The winner of this category will show the rest of their industry how smart
partnerships create customer value.
1. Describe how your company has brought the customer competitive advantage,
specifically in the areas of reduced cost, improved reliability and flexibility.
2. Describe how you have planned and implemented supply chain improvements for one or
more key customers, including details of performance measurements.
3. Describe, quoting specific examples, how a collaborative approach with key customers
has added value and improved service.
Global Freight Solutions Provider of the Year
This is aimed at freight forwarding and logistics solutions providers that own and
operate offices in multiple continents with a global client base and with a broad range
of services provided to that global market. What we are looking for is demonstrable
expertise and high performance in this area, a drive for innovation, customer centricity,
continuous improvement and importantly, results for both the customer and you. The
award is open to freight forwarding companies or departments within who provide full
service freight solutions to cargo owners.
1. How have you adapted your business or services to exploit new opportunities in the
global freight market, or to exceed customers’ needs? What benefit has this had on
turnover, bottom line and customer satisfaction?
2. Give tangible examples of how you have over-exceeded your targets for growth and/or
delivered better service or value to the market in the past year?
3. Give an example of a customer, or group of customers, whose business you have won or
retained through providing an innovative or just plain effective solution. What was the
solution? How have you impacted the customer’s business results or objectives in the time
you have been providing the solution.
Specialist Freight Solutions Provider of the Year
Carved your freight niche? You specialise in a certain route, region, vertical or freight
service? This is aimed at freight forwarding and logistics solutions providers or similar
agents whose core business is focussed on providing services for specific geographic
regions, routes, industry verticals or other freight specialisms, you may focus on
serving a niche customer base and serving them well.
1. What is your specialism and what value do you bring to customers by focussing on it.
2. How have you adapted your business or services to exploit new opportunities in your
specialism, or to exceed customers’ needs? What benefit has this had on turnover, bottom
line and customer satisfaction?
3. Give tangible examples of how you have over-exceeded your targets for growth and/or
delivered better service or value to the market in the past year?
4. Give an example of a customer, or group of customers, whose business you have won or
retained through providing an innovative or just plain effective solution. What was the
solution? How have you impacted the customer’s business results or objectives in the time
you have been providing the solution.
Customer Care Award
The Customer Care Award recognises industry-leading customer care strategies and
real examples of outstanding customer care.
1. How do you evaluate your customer care performance, and obtain feedback from
customers?
2. What have you done to improve your customer care performance in response to customer
feedback or your own initiatives? Include any evidence or tributes from customers to
demonstrate improvements made, or recognition from relevant local, national or sectoral
organisations, or achievement of independently accredited quality standards.
3. Please show examples of an effective strategy for problem resolution.
4. Describe some flexible and innovative responses to a range of different customers’ needs
(please quote specific examples).
Environment Award
The Environment Award winner will demonstrate leadership in efforts to reduce
energy consumption, emissions, noise pollution and environmental impact.
1. Describe your environmental policy or action plan, incorporating a written policy
statement if you have one. Has this evolved over the last year?
2. What specific action have you taken to: reduce energy consumption, consumption of other
resources, noise levels and emissions for your company and your customers, minimise the
impact of your operations on the public or on your immediate environment?
3. What are your environmental priorities and within what timescales? What monitoring
and review procedures are in place to measure progress against set targets or indicators?
Are you externally accredited?
4. Where relevant, provide examples of technological and operational innovations developed
to deliver environmental improvement.
Innovation Award
Henry Ford reportedly said on innovation in the motor industry ‘...If I had asked what
people wanted, they would have said a faster horse...’
This category showcases smart new products, services or processes which approach
the everyday in new ways, enhance performance, decrease costs, or spearhead that big
change that no one even thought they needed until it was made.
1. The entry must detail a product, service or business process that shows genuine
innovation.
2. Related to any part of a company’s offering, the innovation must demonstrate concrete
benefits to the company, its customers or suppliers.
3. The entry for this award must demonstrate the impact the new innovation has had upon
the business: Did productivity increase? Did revenues or profitability increase? Did the
product set a new internal or industry standard?
4. The entry should provide evidence of the challenges that the product has helped
overcome and the market’s response to this innovation.
Employer of the Year Award
A business is only as good as its people, so how do you look after yours? Winners will
need to show demonstrable results. This is awarded to the company that has shown the
most commitment to developing its staff through skills and personal development,
investment and achievement programmes.
1. Describe how you define and measure employee development, and your objectives for the
past year. Were you able to implement this, or did you adapt this to the difficult market
conditions? If so, how?
2. Describe one or more case studies showing how this programme has been implemented
or adapted. Include, where available, examples of staff achieving, or working to, externally
accredited standards.
3. Indicate any demonstrable results – for example in increased productivity; reduced staff
turnover; other awards; staff satisfaction surveys; customer/supplier feedback;
minimising redundancies through retraining.
Project/Heavy-lift Forwarder of the Year
Project and heavy-lift are heavy duty sectors, so we need to see concrete examples of
excellence from nominees for this category.
1. How have you developed your project forwarding business or services to exploit new
opportunities, or in response to market changes or customers’ needs? What benefit has
this had on turnover, margins, or customer satisfaction?
2. What is your strategy for growth or delivering better service or value in the project
forwarding market, and what have you done towards achieving that?
3. Give an example of a customer whose business you have won through a creative
proposition or solution, or for whom you are providing additional services.
4. In what way did you reduce their forwarding costs or provide additional service – for
example, compared with the previous solution or other tenders?
Road Freight Award
In a world where the odds seem stacked against road freight operators, the Road
Freight Award demonstrates how the winner delivers.
1. How have you adapted your business or services to exploit new market opportunities or
in response to market changes or customers’ needs? What benefit has this had on
turnover and bottom line?
2. What steps have you been taking to improve the quality of customer service, reliability,
visibility, operational efficiency and productivity etc?
3. How have you been meeting increasing pressure to reduce costs and emissions?
4. Give an example of a customer for whom you have provided additional or improved
services over the past 12 months, or for whom you have significantly reduced costs and
emissions?
Young Freight Forwarder of the Year
Young people are often at the forefront of freight businesses. The Young Freight
Forwarder of the Year 2015 will be at the forefront of their industry.
This category is for individuals under the age of 30 working for freight forwarding
companies. Candidates can be nominated by someone with whom they have a working
relationship or enter themselves. Tell us about their positive contributions to the
industry and the companies they have worked for.
1. In what way(s) have they demonstrated exceptional performance during their career?
2. What measures have they taken to improve their skills, knowledge, understanding and
experience?
3. Describe any additional actions that demonstrate exceptional qualities or potential. We
also require a 500-word “reference” from their employer, substantiating your claims and
confirming their support for the entry.
Lifetime Contribution to Freight – sponsored by Westbound Shipping
Services
This award recognises an individual that has, over the course of his or her career,
contributed to the wellbeing of the industry in a profound way. The Lloyd’s Loading
List.com editorial panel welcomes submissions on behalf of candidates for this award,
however nominations will also be put forward by the senior editorial team and the panel of
judges. Please include a statement of up to 750 words, setting out why you believe this
individual deserves the award.
Will you be called
on stage as a winner
this year?
Entry deadline: 19 June 2015
Enter today at globalfreightawards.com
Who can enter
Entries are accepted globally and are FREE of
charge to enter.
3 easy steps to submit your
entry
• Sƒ elect the relevant category/ies for your
business
• ƒGo to globalfreightawards.com and click
‘Enter’ to complete the online form
• ƒSubmit your entry by 19 June and you will
receive an automated submission receipt
The rules
• All entries must be written in English
• All entries must be no longer than 1000
words – entries above this word limit will be
disqualified
• All entries must be accompanied by a 50
word synopsis of the entry as you would like
it to appear on all publicity material
• All entries must be submitted via our
online entry system
• All entries will be treated as
confidential but Lloyd’s Loading
List.com reserves the right to publish
positive extracts from winning entries
• Lloyd’s Loading List.com reserves the
right to publish your 50 word summary
of your project
• All entries must be based on activities
undertaken from April 2014 to June
2015
Nominations
Nominations may also come from third
parties (individuals or companies) who
feel a particular company or person should
be considered for an award. In this
instance please provide contact details
(email, telephone, name and company
name) for the relevant company or
individual and the Global Freight Awards
team will endeavour to contact them to
submit an entry. Please note the Lloyd’s
Loading List.com cannot be held
responsible for any nominated company
that does not supply an entry once
contacted.
Confidentiality
Informa, organiser of the Global Freight Awards recognises and respects the sensitive nature of the
information submitted in the entries. We ensure that this recognition is shared by our Judging panel and
therefore require each judge to sign a confidentiality agreement before they are appointed. Entries are not
disclosed or discussed outside the judging process. The judging panel is selected to avoid any conflict of interest.
Once an entry is shortlisted, extracts from the entry summary only will be sourced for inclusion in the awards
ceremony and any subsequent editorial coverage. Please ensure your entry summary contains no confidential or
sensitive information.
Global Freight Awards 2015 I globalfreightawards.com
FAQs
Q. How do I enter?
A. It’s very simple. Ensure you have read the entry guidelines and category criteria. Decide which category/categories you
wish to enter, prepare your entry off-line. Once you are ready click ‘Enter Now’ which takes you through the entry stages;
follow the on-screen instructions and submit your entry by clicking ‘Enter’.
Q. How much does it cost to enter?
A. Entering into the Global Freight Awards is free of charge.
Q. When is the entry deadline?
A. Entries are being accepted up until the Friday 19 June 2015.
Q. I am not sure which category our entry would fit into?
A. If you are not sure which category your entry fits into please contact Anke Wallace at anke.wallace@informa.com for
further assistance.
Q. Can I enter the same submission into more than one category?
A. We encourage entries in more than one category per individual or company, where appropriate; please ensure to
review the category criteria and tailor your entry accordingly.
Q. I am a sponsor of the awards am I still able to enter?
A. Yes you can enter the awards and we would encourage this, however you are unable to enter the category you are
sponsoring. But don’t worry there are plenty of other categories.
Q. How will I know whether my submission has been received?
A. All submissions will be acknowledged by an automated email once you have submitted your entry. Our awards team
will also get in touch with you again shortly before the entry deadline. If you have any concerns please contact Anke
Wallace at anke.wallace@informa.com.
Q. How do the judges select the winners?
A. Once entries have been received and finalists selected by the senior editorial team they will be distributed to the
judging panel. The judges will convene to discuss all the finalists and will use the published criteria to individually discuss
each shortlisted entry to establish the winners.
The judging panel comprises independent, senior industry experts, chosen for their knowledge, objectivity and
credibility. Judges discuss all categories relevant to their specialist knowledge, expertise and experience, ensuring a
considered, educated response to your submission. The chair of the judging panel reserves the right to cast any deciding
vote, should the need arise. The judges’ decision is final.
Q. How will I know if my submission has been successful?
A. All finalists will be notified directly by the Global Freight Awards team in July. Finalists will also be announced on our
website globalfreightawards.com and via Lloyd’s Loading List.com and relevant communication channels. You will
then be sent a finalist pack giving ideas and tips on how to publicise your success.
Q. What do I get if I win?
A. The Global Freight Awards are highly regarded within the
freighting industry and winning an award marks you out as a leader in your field.
In addition to your trophy and a certificate of recognition you will receive a
winners pack which includes your awards winner logo, photos and
ideas on how to publicise your success. You will also receive
exposure and recognition through Lloyd’s Loading List.com’s
communications channels.
Q. How can I ensure I’m at the ceremony for the networking?
It’s essential to book your place at the event. Please contact
Nick Marsh on Tel: +44 (0)7900 133181
or email: nick.marsh@informa.com for information.
Q. Are there other ways I can get involved in the awards?
A. Yes, there are many sponsorship opportunities available.
Please contact Nick to find out which ones best suit you
on +44 (0)7900 133181 or email: nick.marsh@informa.com.
Awards presentation and dinner | Thursday 19 November | Grosvenor House Hotel, London
General enquiries:
Anke Wallace
Tel: +44 (0)20 7017 5710
Email: anke.wallace@informa.com
Sponsorship and table bookings:
Nick Marsh
Tel: +44 (0)7900 133181
Email: nick.marsh@informa.com
www.globalfreightawards.com
SPONSORED BY
SUPPORTED BY