PERSONAL IDENTITY THEFT REPAIR KIT

CONTACT JOHNSON BANK
o Report any fraudulent activity on your Johnson Bank accounts by calling us at 888-769-3796.
o Review activity on all accounts including your checking, savings, credit card, debit card and loans, and look for
unauthorized transactions, changed addresses, changed Personal Identification Numbers (PINs), or new cards ordered.
o Close accounts that have been breached and reopen them with new account numbers, passwords, and PINs.
o If you use online banking, change your username and password.

CONTACT THE MAJOR CREDIT BUREAUS
Equifax: 888-766-0008 or www.equifax.com
Experian: 888-397-3742 or www.experian.com
TransUnion: 800-680-7289 or www.transunion.com
o Place a “fraud alert” on your credit file.
o Request a free copy of your credit report. Review your credit reports carefully for fraudulent activity. If fraud occurred,
notify the credit bureau and companies where accounts were opened to report the fraud directly.

CONTACT OTHER FINANCIAL INSTITUTIONS AND CREDITORS
o Contact credit card companies, utility providers, and other financial institutions where you also hold accounts.
o Close accounts that have been breached and reopen them with new account numbers, passwords, and PINs.
o Follow up phone conversations with a letter or email.

FILE A REPORT WITH YOUR LOCAL POLICE DEPARTMENT
o A police report will lend credibility to your case when dealing with creditors who may require proof of criminal activity.

REPORT THE CRIME TO THE FEDERAL TRADE COMMISSION (FTC)
o Call the FTC hotline at 877-438-4338 to speak with a trained identity theft counselor or you can submit a complaint to the
FTC on their website www.ftc.gov/idtheft.

CONTACT OTHER AGENCIES AS APPROPRIATE
o Notify the Postal Inspection Service if you believe your mail was stolen, redirected, or believe you have been part of a
scam involving the US Postal Service: https://postalinspectors.uspis.gov/contactus/filecomplaint.aspx.
o Social Security Fraud Hotline: 800-269-0271 or http://oig.ssa.gov/report if you suspect someone is using your Social
Security number for fraudulent purposes.
o Department of Motor Vehicle (DMV): www.dmv.org if you believe someone is trying to get a driver’s license or
identification card using your name and information.
o Internet Crime Complaint Center (IC3): www.ic3.gov if you believe your identity was compromised or stolen over the
internet.

DOCUMENT ALL CONVERSATIONS IN WRITING
o Keep a record of all conversations by documenting the date and the name of the person you spoke to.

CONTINUE TO CAREFULLY REVIEW ALL YOUR ACCOUNTS
o Since fraud can take time to completely resolve, carefully review all charges and transactions appearing on account
statements and online.
o Report any discrepancies immediately.
IDENTITY THEFT RESOURCES
TO REPORT IDENTITY THEFT:
FTC’s Identity Theft Hotline:
Identity Theft Clearing House
Federal Trade Commission
600 Pennsylvania Ave, NW
Washington, D.C. 20580
877-438-4338
www.ftc.gov/idtheft
TO OPT-OUT OF MARKETING SOLICITATIONS:
Direct Mail Marketing (3 years) &
212-768-7277
ext. 1888
www.dmachoice.org
Telemarketing (Permanent):
888-382-1222
www.donotcall.gov
Wisconsin’s no call list (2 years):
866-966-2255
https://nocall.wisconsin.gov/web/registration.asp
E-mail Opt Out Service (6 years):
Direct Marketing Association, Inc.
1615 L Street
Washington, DC 20036
CHECK VERIFICATION COMPANIES:
ChexSystems
Telecheck
Certegy, Inc.
800-428-9623
800-366-2425
800-237-3826
www.consumerdebit.com
www.firstdata.com/telecheck
https://www.askcertegy.com/checkMain.jsp
SOCIAL SECURITY INFORMATION:
Social Security Fraud Hotline
800-269-0271
http://oig.ssa.gov/report
CREDIT BUREAUS
TO PLACE A FRAUD ALERT (ENTITLED TO FREE COPY OF EACH CREDIT REPORT):
Equifax:
PO Box 740241
Atlanta, GA 30374
888-766-0008
www.equifax.com
Experian:
PO Box 4500
Allen, TX 75013
888-397-3742
www.experian.com
TransUnion:
PO Box 2000
Chester, PA 19022-2000
800-680-7289
www.transunion.com
Equifax
800-685-1111
www.equifax.com
Experian
888-397-3742
www.experian.com
TransUnion
800-888-4213
www.transunion.com
TO PURCHASE A COPY OF A CREDIT REPORT:
TO OPT OUT OF PRE-SCREENED CREDIT OFFERS:
Credit Bureau Marketing Lists (5 years)
888-567-8688
www.optoutprescreen.com
TO REQUEST A FREE ANNUAL CREDIT REPORT:
Mail completed Annual Credit Report Request Form to:
Annual Credit Report Request Service
877-322-8228
P. O. Box 105281
Atlanta, GA 30348-5281
www.annualcreditreport.com
CONVERSATION LOG
JOHNSON BANK
Review all accounts including your checking, savings, credit card, debit card and loans. Change account numbers, Personal
Identification Numbers (PINs), or cancel credit or debit cards on any accounts that have been compromised. If you use
online banking, change your username and password. DO NOT WRITE DOWN PASSWORDS, PINS, OR ACCOUNT
NUMBERS.
Account Type
Date Contacted
Contact Name
Notes
CREDIT BUREAUS
Place a “fraud alert” on your credit file and request a free copy of your credit report. If names and social security numbers
(SSNs) have been stolen, ask the credit bureaus for additional information and advice.
Bureau
Equifax
888-766-0008
www.equifax.com
Experian
888-397-3742
www.experian.com
Trans Union
800-680-7289
www.transunion.com
Date Contacted
Contact Name
Notes
BANKS, CREDIT ISSUERS, AND OTHER FINANCIAL INSTITUTIONS
Financial Institution
Account Type
Date Contacted
Contact Name
Notes
LAW ENFORCEMENT AND GOVERNMENT AUTHORITIES
Report criminal activity to the appropriate agencies.
Organization
Date Contacted
Contact Name
Report Number
Notes
Local Police Department
Federal Trade
Commission
877-438-4338
www.ftc.gov/idtheft
OTHER AGENCIES (AS APPROPRIATE)
Agency
Postal Inspection Service
https://postalinspectors.us
pis.gov/contactus/filecomp
laint.aspx
Social Security
Administration
http://oig.ssa.gov/report
Department of Motor
Vehicle
www.dmv.org
Internet Crime Complaint
Center
www.ic3.gov
Date Contacted
Contact Name
Reference #
Notes
ACCOUNT STATEMENT AND ACTIVITY REVIEW
Track the arrival of your statements, including the dates you receive them. Also, verify that the account activity is legitimate.
Note: Sign up for electronic statements if they are available as this will eliminate the chance of a fraudster obtaining your
statements.
Issuer
Account Type
Date Received
Suspicious Activity
Notes
Johnson Bank
ADDITIONAL NOTES:
rev.1.24.14