41 Boulevard de la République - BP53 78401 Chatou – France Tel: +33 (0)1 34 80 73 00 – Fax: +33 (0)1 30 71 01 40 North American hub Thales Avionics Inc. 140 Centennial Avenue Piscataway Township, NJ 08854 – USA Tel: +1 (732) 494 1010 – Fax: +1 (732) 494 1421 Asian hub Thales Aerospace Asia Pte Ltd 21 Changi North Rise Design and production: Agence Pastelle - Photos: Thales Group picture library THALES / O.Balmain, Mario Guerra, Y.Kervel - Alexandre Paringaux - AIRBUS S.A.S - AVIC - BOEING - Comando Aviazione Esercito - DASSAULT AVIATION - EADS Fotolia.com / Charles Lahaye Design - Vladimir Sazonov. Headquarters: Thales Avionics Electrical Systems S.A.S. E lectrical Systems Powerful thinking 498788, Singapore – Singapore Tel: +65 6424 7100 – Fax: +65 6424 7101 www.thalesgroup.com Thales Avionics Electrical Systems Your partner in electrical generation and conversion power solutions ■ Economy ■ ■ ■ Every 10 seconds a TAES’s product is taking off Aircraft optimization Passenger flight experience Environmental impact World-class technologies and the combined expertise of 67,000 employees in 56 locally based country operations make Thales a key player in assuring the security of citizens, infrastructure and nations, in all the markets we serve: defence, security, space, aerospace and ground transportation. T hales Avionics Electrical Systems, a pioneer in the electrical generation and conversion field since 1951, provides a large state-of-the art range of products. Making its know-how a strength, Thales Avionics Electrical Systems became a reference in aeronautics with a worldwide presence. Thales Avionics Electrical Systems is one of the worldleading suppliers of electrical systems for commercial and military aircraft, with innovative solutions onboard major recent and ongoing programs including the Boeing 787 Dreamliner, Airbus A380, Airbus A350 XWB and Airbus Military’s A400M military transport. We are deeply involved in the more electrical aircraft transformation and our progressive new electrical solutions are aimed at increasing the reliability, enhancing the dispatchability and reducing the overall mass of power-rated equipment on board aircraft. Mission Design, develop, manufacture and support Electrical Power Generation and Power Conversion systems. 2 3 Our System approach Taking into account your aircraft-level constraints Engine/APU Start Electronics Transformer Rectifier Generator Control Static Inverter Regulated Transformer Rectifier Auto Transformer APU Starter/Generator Battery Charger Battery Auto Transformer Rectifier Starter/Generator GENERATION NETWORKS CONVERSION NETWORKS 4 5 Thales Avionics Electrical Systems overall GEN ER ATIO N Electrical Power Generation Solutions n D C Solutions ���������������������������������������������������������������������� n A C Solutions ����������������������������������������������������������������������� 8 10 Electrical Power Generation & Start Solutions n D C Solutions ���������������������������������������������������������������������� 12 n A C Solutions ����������������������������������������������������������������������� 14 Electrical Power Start Solutions n D C Solutions ���������������������������������������������������������������������� 16 Solution Tables �������������������������������������������������������������������� 19 C O N V ER SIO N Electrical Power Conversion Solutions n A C to DC���������������������������������������������������������������������������� 20 n A C to AC n H VDC�������������������������������������������������������������������������������� 24 ��������������������������������������������������������������������������� 22 Advanced Electrical Power Conversion Solutions n A ctive technologies IN N O VATIO N C USTO M ER SUP P O RT 6 �������������������������������������������������������������� 26 28 30 7 Electrical Power Generation Solutions Brushless DC Generator T hales Avionics Electrical Systems designs Brushless Direct Current Generators for the Aerospace industry. Boosting the latest technological advances, these generators offer continuous improvement of performance. Fitted on the engine pad, the Brushless DC generator provides aircraft electrical power at rated voltage (28 Vdc). Thales high-reliability brushless design allows optimized scheduled maintenance, decreasing the Direct Maintenance Costs (DMC). Customer benefits ■■ Time between overhaul up to 4,000 FH (brushless) Key features ■■ Power rating up to 15 kW ■■ Low DMC ■■ Nominal rotation speed up to 13,700 RPM ■■ High field-proven reliability ■■ Self-cooled ■■ High dispatchability solutions ■■ Clockwise or counter clockwise rotation GENERATIO N ■■ Thales Brushless DC Generator is a 3-stage brushless machine. The third stage is the electrical power source. It is energized by a 6-pole rotor, delivering rectified DC voltage (via a rectifier bridge) to the aircraft electrical network. ■■ DGCU Specifications p.17 Associated devices ■■ Generator Control Unit (including BIT functionality) DC Generator GCU/DGCU DC Generator ■■ Adaptable mounting interface Major References Challenger 300/350 Family - Falcon 2000 - Gulfstream G280 - HU25 US Coast Guard Learjet 35/55 8 DC Generator 9 Electrical Power Generation Solutions AC Generator R ecognizing the increasing need for electric power and the breakthrough in technology to variable frequency, Thales Avionics Electrical Systems delivers a full range of AC generators. Our AC generators are suitable for civil and military applications. ■■ AC generators are 3-stage, brushless, synchronous machines. Main stage is made of turbo or salient pole wound rotor and 3 phases stator. The excitation stage is made of one permanent magnet generator (PMG) and one exciter connected to rotating Diode Bridge. Variable frequency AC generators can be air or oil cooled and have power ratings up to 150 kVA. Customer benefits ■■ High power to weight ratio ■■ Low Direct Maintenance Costs ■■ High reliability ■■ High overload capability Key features GENERATIO N Thales AC generators aim at converting mechanical power from engine into electrical power for the aircraft network applications. ■■ GCU Specifications p.17 Associated devices ■■ Power from 6 kVA to 150 kVA ■■ Generator Control Unit (including BIT functionality) ■■ Equipped with sensors to monitor AC Generator behavior ■■ Transformer Rectifier Unit AC Generator GCU/DGCU ■■ Current Transformer Unit ■■ Compact design AC Generator ■■ Disconnect to mechanically separate the generator rotor from the gearbox ■■ Cooling: Air or Oil (segregated or shared oil) ATU RTRU Major References A330 - AC313 - Antonov 140/148 - ATR 42/72 - C27J - Dornier 328 - Mirage 2000 NH90 - Rafale - SuperPuma - Transall - Tigre Aerolec: A400M - A380 10 ATRU BCU AC Generator 11 Electrical Power Generation & Start Solutions DC Starter-Generator T hales Avionics Electrical Systems provides a full range of DC starters-generators optimized for continuous operation. At the state-of-the-art, our DC startersgenerators are design-to-cost for short development lead times. ■■ Starter-generator is a DC brushed rotating machine, air cooled by input and output forced air ducts in flight, a built-in fan insures the cooling by self-ventilation at ground level. GENERATIO N The starter-generator developed by Thales Avionics Electrical Systems is intended to be used on the platform main engine and/or APU. It ensures the engine starting, then supplies the DC platform network. ■■ 2 Types of units: -F our pole shunt field machine with commutating poles and with auxiliary serie starting winding. -F our shunt field starter generator with commutating poles and compensating windings. Customer benefits ■■ Reduction of DMC ■■ Efficiency: optimized machine for continuous operation at rated load ■■ High starting performance ■■ IBWI (Integrated Brushwear Indicator) available Major References Key features ■■ Optimized scheduled maintenance (Brush change at up to 1,200 FH /TBO up to 2,400 FH) ■■ Flexible shaft with damper and shear neck section Specifications p.17 Associated devices ■■ Generator Control Unit (including BIT functionality) ■■ Battery Charger Unit DC Starter-Generator ■■ Current Transformer Unit GCU/DGCU DC Starter-Generator ■■ Speed sensor ■■ Self cooling for ground operations ■■ Qualified (400 A) TSOC56b - Up to 55,000 feets - Engine start of Pratt & Whitney 306 AC313 - ALH - Alpha jet - Ansat - ATR 42/72 - C295 - CN235 - Dornier 328 EC 120/130/155 - Gulfstream G280 - G200 - HH 65 US Coast Guard - IJT36 - IL114 Kamov 226 - Mi-38 6 - Y12E - Falcon 20/50/900/2000 Family 12 ■■ DGCU DC Starter-Generator 13 Electrical Power Generation & Start Solutions AC Starter-Generator U sing state-of-the-art technology developed through years of experience and continuous development, Thales Avionics Electrical Systems is a major player in designing high quality AC Starter-Generators for all types of aircraft. Primary AC Starter-Generator functions are: ■■ to electrically start engines ■■ to generate main electrical power for the aircraft network Customer benefits Key features ■■ Weight saving ■■ Power up to 65 kVA ■■ Dual use as starter/ generator ■■ Rated voltage: 115 or 230 Vac ■■ High starting performance ■■ Torque up to 150 N.m ■■ High reliability ■■ Cooling: Air or Oil (segregated or shared oil) ■■ Low Direct Maintenance Costs ■■ High overload capability GENERATIO N ■■ AC Starter-Generators are 3-stage, brushless, synchronous machine. Main stage is made of salient or non salient pole. Pilot exciter stage is made of one Permanent Magnet Generator (PMG), one exciter connected to rotating diode bridge. Associated to Start Box Unit, AC StarterGenerators are optimized to supply maximum starting torque. ■■ SBU Specifications p.18 Associated devices Top StartTM Solution ■■ Generator Control Unit (including BIT functionality) ■■ Digital Generator Control Unit ■■ Start Box Unit GCU/DGCU Engine/APU Start Electronics TRU AC Starter-Generator ■■ Static Inverter/ Start Power Unit ■■ Transformer Rectifier Unit ■■ High speed range ATU Major References Falcon 5X - Silvercrest - Trent 500 14 ATRU RTRU BCU AC Starter-Generator 15 Electrical Power Start Solutions Generator Control Units including BIT functionality DC Starter U sing the latest technological advances, Thales Avionics Electrical Systems designs Generator Control Units (GCU) that are matched to the generator's needs. These generator control units have proven their worth in the Aerospace industry with reliability and state-of-the-art technology. he 28 Vdc starter provides speed and high torque to cranck the engine or the APU. Standards ■■ The battery or the Transformer Rectifier Unit (TRU) energizes the DC starter to provide torque, which is assimilated to a current, until the acceleration reaches the cut off speed in the aim of starting the engine or the Auxiliary Power Unit (APU). Associated devices ■■ High number of starts (up to 8,000 cycles) ■■ Inrush current up to 1,500 A ■■ Including the oil-less driven clutch ■■ Maximum torque up to 70 N.m ■■ Integrated brushwear indicator (optimized DMC) ■■ Overspeed up to 18,000 RPM ■■ Operates at high altitudes ■■ Self-cooled ■■ Battery Charger Unit ■■ Flight proven ■■ AC Generator Under normal conditions, the DC/AC GCU closes its excitation relay and the line contactor, so the DC/AC power supplies the DC/AC bus bar. Digital Generator Control Unit T APU of: A330-A340 - A380 - Boeing 767 - SuperPuma - TU 204 CM GCU/DGCU DC Starter hales Avionics Electrical Systems is positioned as a leader in designing and providing Digital Generator Control Units. The DGCU is designed to be used with either Thales DC brushless generator/AC generator in generation mode or Thales starter-generator in starting mode and generation mode (DC). It maintains a constant generator output voltage (DC) and provides equal load distribution in a parallel generator system (DC). Additionally, the DGCU provides electrical network protections, starter contactor and generator line contactor control (DC) and Built-In-Test (BIT) functions. Customer benefits DC Starter 16 ■■ Environmental: DO160 ■■ Transformer Rectifier Unit Major References DC Starter ■■ DC Generator ■■ AC Starter-Generator ■■ High reliability Key features ■■ Electrical: MIL-STD-740 ■■ DC Starter-Generator Customer benefits Customer benefits Associated devices ■■ Via an ARINC 429 line, the DGCU sends all electrical data to the EICAS (Engine Indicating Crew-Alerting System) and to the maintenance system. ■■ Easy adaptation for a new machine. Main components The DGCU is divided into two electrically independent parts: ■■ The voltage and current regulation part with its modulator. This part uses analog devices. ■■ The protection part with the start contactor, the line contactor controls and the BIT functions. This part uses digital devices. 17 GENERATIO N T Generator Control Unit Motor Controllers Electrical Power Generation Solution Tables Start Box Unit (Motor Control Unit) AC Generator/Ac Stater-Generator/ Vario Alternateur T he Start Box Unit (SBU) is part of the Power Generation and Conversion System from Thales Avionics Electrical Systems. Using innovative solutions onboard major recent programs, the SBU is a symbol of Thales leadership. The SBU integrates all the electronic power and control for the electrical start of the APU and engines. ■■ The Start Box Unit is a power generator which aims to start the APU supplied by a 28 Vdc battery and start main engines supplied by a 115 Vac network. Rated power (kVA) Current (A) 10 29 115 20 58 115 25 72 25 30 Voltage (Vac) Frequency (Hz) Speed Ranged Rpm Altitude (m) Cooling wild 10,700 air 12,000 wild 6,000-10,700 air 10,000-14,800 115/200 constant 18,280 air 4,750-11,700 93 115 wild 15,400 air 9,200-14,600 87 115 wild 10,700 air 8,000-12,000 40 116 115 wild 6,000-10,700 air 11,400-12,600 60 174 115 wild 11,000 oil 12,000 75 217 115 wild 12,192 oil 12,268 90 260 115 wild 8500 oil 12,000 150 348 115 wild 15,000 oil 11,100-23,100 Brushless DC Generator Rated Power Current (A) Voltage (Vdc) Speed (RPM) Altitude (m) (kW) 12/15 400/500 28 Max overload 5 seconds (%) Cooling Weight (kg) 200 air 12-13,4 5,500-13,200 10,700-13,700 DC Starter-Generator Polar Rated Current Voltage Speed Max moment Current Voltage Speed Torque Altitude Weight Power starter starter starter overload Cooling of (A) (Vdc) (RPM) (N.m) (m) (kg) (kW) (A) (V) (RPM) (%) inertia (m2.kg) Top StartTM Solution Main components ■■ Motor Control Unit (MCU) (115 or 230 Vac rated voltage) ■■ DC/DC boost converter ■■ Input rectifier ■■ Input and output EMI filters ■■ Inrush current limiter ■■ APU and main engines exciter start relays 18 Customer benefits ■■ Mastery of engine start control ■■ Only one converter needed to start sequentially APU and engines ■■ Easy maintenance ■■ Acceleration and torque control ■■ Producer of platform overall DMC Key features ■■ Power supply: 24 Vdc (from battery); 115 Vac (from AC startergenerator or ground power unit) ■■ Start current up to: 265 A ■■ Cooling: Air (the Start Box Unit includes fans) ■■ Temperature: -55°C +70°C 4.8 160 28 8,00012,150 300 20 1,750 14-21 6,000 160 air 2.4x10-3 7.8-8 6 200 28 7,00012,150 400 20 2,100 10-21 6,00010,700 200 air 3.1x10-3 9-11 9 300 28 4,500600-750 12,300 16-18 1,0001,400 41-44 14,900150-200 15,500 air 7.5x10-3 16-21 12 400 28 7,000800-900 12,800 16-20 1,4002,100 21-48 7,50016,700 air 8.6x10-3 17-19 200 DC Starter Rated power (kW) Max Current Voltage Inrush Cut out input starter starter current speed voltage (A) (V) (A) (RPM) (V) Polar Direction Torque Altitude moment Weight Cooling of (N.m) (m) of inertia (kg) rotation (m2.kg) 3.8 800 10.5 1,500 32 12,500 30 7,600 Enclosed 6.7 500 20 1,000 36 14,000 13 8,000 Auto­ 2.32x10-3 ventilation 8.9 600 20 1,500 32 18,000 18 13,130 Enclosed 6.3x10-3 3x10-3 16.7 Counter clockwise 8.7 Clockwise 10.3 Clockwise 19 GENERATIO N Electrical Power Conversion Solutions - AC to DC Transformer Rectifier Unit T hales Avionics Electrical Systems designs and markets a full line of highly reliable Transformer Rectifier Units (TRU) ideally suited for Aerospace applications requiring conversion. The Transformer Rectifier Unit is an AC to DC converter, able to provide continuously a DC power at its output when supplied by AC power. ■■ Multi-tap technology (M-TRU) The general design of the TRU takes into account military/civil constraints for materials and components selection. Multi-tap technology as used in our TRU offsets the voltage drop on the AC network. All Thales TRU are qualified according DO160 and developed according D0254 standard. CO NV ERSIO N Customer benefits It enables to save weight on cabling. Key features ■■ Weight optimization: more than 1,300 W/kg ■■ Current up to 350 A ■■ Input voltage: 115 Vac or 230 Vac (under constant or variable frequency) ■■ Noise optimized ■■ High output current capability ■■ Built-In Test Equipment (BITE) ■■ Monitoring via Printed Circuit Board (PCB) Engine/APU Start Electronics TRU Input voltage (Vac) Current (A) Output voltage (Vdc) Frequency (Hz) Output ripple (V) Altitude (m) Cooling Weight (kg) 115 60-350 28 338-560 1.5-2.3 12,200-4,570 Natural or Forced Air 4.5-7.5 230 240-300 28 360-800 2 4,570 Natural or Forced Air 10.2-13 ATU RTRU Major References A350 - AC313 - Antonov 140 - A300/310 - ATR42/72 - Boeing 787 Dreamliner - C27J CRJ 700/900/1000 - Dash 8-400 - SuperPuma - Falcon 7X 20 ATRU BCU 21 Electrical Power Conversion Solutions - AC to AC Auto Transformer Unit T hales Avionics Electrical Systems customs Auto Transformer Units (ATU) well-known for their robust design and their high power capacities. The Auto Transformer Unit (ATU) converts 115 Vac to 230 Vac and vice versa. Step-down and step-up conversions are unregulated from 360 Hz to 800 Hz. The ATU converts power from external Ground Power Units or internal source for internal use, or for emergency purposes. The ATU are sized to deliver main output power from either input. CO NV ERSIO N Customer benefits ■■ ATU provides 115 converts: - 115 Vac to 230 Vac - 230 Vac to 115 Vac Key features ■■ High reliability ■■ Power up to 90 kVA ■■ Efficiency up to 98% ■■ Weight optimization ■■ Cooling: natural convection or air forced ■■ Max overload: 200% ■■ Noise optimization Engine/APU Start Electronics TRU Rated power (kVA) Current (A) Input voltage (Vac) Output voltage (Vas) Altitude (m) Cooling Efficiency (%) Weight (kg) Dimension (w x h x l/mm) 4 6 230 115 10,700 Natural 97 3.7 80x118x244 40 58 230 115 10,700 Natural 98 20 166x227.5x329 90 130 230 115 10,700 Forced Air 98 20 104x251x326.5 Major References ATU ATRU RTRU BCU A350 - Boeing 787 Dreamliner 22 23 Electrical Power Conversion Solutions - HVDC Auto Transformer Rectifier Unit T hales Avionics Electrical Systems provides state-of-the-art Auto-Transformer Rectifier Units (ATRU) with high power density. The Auto Transformer Rectifier Unit (ATRU) receives 3ph 230 Vac variable frequency or 3ph 115 Vac constant frequency at its input, then transforms and rectifies this to a dual output: ± 270 Vdc (540 Vdc differential). Customer benefits Key features ■■ High power density ■■ Efficiency up to 98% ■■ Very high reliability ■■ Output current up to 268 A ■■ High power product: up to 155 kW ■■ Power factor: 0.97 lag Rated power (kW) CO NV ERSIO N ■■ The ATRU generates high voltage DC (HVDC) source power using unregulated AC-to-DC power conversion with natural commutation operation and a voltage stepdown autotransformer. ■■ Cooling: liquid or air forced ■■ Input voltage: 230-235 Vac ■■ Output voltage: ± 270 Vdc Engine/APU Start Electronics TRU ■■ Low distortion on the AC network Input Output Output Reliability Current Frequency Altitude Efficiency Weight Dimension voltage voltage ripple Cooling (flight (A) (Hz) (m) (%) (kg) (w x h x l/mm) (Vac) (Vdc) (V) hours) 40 Under development 230 ± 270 360-800 16 - Liquid - 98 25 - 150 268 235 ± 270 360-800 16 10,700 Liquid 253,149 98 45.1 377x252x430 155 277 235 ± 270 360-800 16 10,700 Liquid 195,127 98 45.6 377x252x430 ATU Major References ATRU RTRU BCU Boeing 787 Dreamliner 24 25 Advanced Electrical Power Conversion Solutions - Active technologies Regulated Transformer Rectifier Unit A s the leader in electrical conversion, Thales Avionics Electrical Systems combines its expertise with a deeply ingrained culture of innovation and proposes advanced Regulated Transformer Rectifier Units (RTRU). Thanks to its high level of R&D, Thales Avionics Electrical Systems have the ability to develop a new precursor product. Thales Regulated Transformer Rectifier Unit (RTRU) converts the 3-phase 230 Vac variable frequency aircraft electrical power source to a 28 Vdc regulated power source. The RTRU includes regulation and protection functions. ■■ The RTRU features a power modular design including six Power Factor Correctors (PFC) modules. Each PFC is made of one Flyback activeclamp power converter, controlled as power factor corrector. The RTRU is fully functional with one module failed (mode 5/6). Customer benefits ■■ High dispatchability solutions (modular design) Key features ■■ Power: up to 7.2 kW ■■ Efficiency: 85% ■■ High Power density ■■ Input voltage: 230 Vac, 360-800 Hz 3ph ■■ Cooling: Forced air ■■ Weight optimized solutions at Aircraft level ■■ Output voltage range: 28-32 Vdc ■■ Higher AC power quality improvement with low harmonic content ■■ Output voltage accuracy: +/- 0.3V ■■ Ownership costs optimized ■■ Function Integration ■■ Output current: 225 A ■■ Overload: 150% during 10 sec. ■■ Power factor: > 0.95 26 CO NV ERSIO N ■■ Optimized transformers designed with a planar technology allow a 100 kHz switching frequency. ■■ Operating temperature: -40°C to +70°C ■■ Weight: 11 kg ■■ Dimensions: 300 x 200 x 180 mm ■■ Additional function integration such as Battery Charger Further function integration: Battery Charger Rectifier Unit ■■ The BCRU is designed to convert 235 Vac variable frequency to 32 Vdc using regulated AC to DC power conversion. Thanks to the power factor correction and regulated output voltage, the BCRU allows weight savings on LVDC wiring and provides electrical performances improvement. Additionally to power LVDC bus, the BCRU has the possibility to charge a battery through a dedicated power output for a fully integrated LVDC system on future aircraft. 27 Thales, a major player of Power Optimized solutions on-board Aircraft ■ Dynamic use of non-propulsive power Power optimized Aircraft ■ ■ ■ Green technology Direct Operating Costs reduction ■ Emissions decrease ■ High Power Density ■ Expertise and Reliability New challenges Expertise What is at stake? Our expertise is based on international programs, ambitious projects, qualified teams: Environmental impact: ■■ Reducing environmental footprint by decreasing CO2, NOx and noise emissions. ■■ Taking into account eco design from the architecture definition and development to the aircraft end of life. Economical impact: - International research programs: Cleansky, Corac-Genome - Team of experts - Tools and simulation - Industrial capacity and capabilities - Strategic partnership in order to develop an overall power optimized architecture ■■ Reducing Direct Operation Costs (DOC). Our expertise is proved for every type of aircraft: New experience of flight ■■ Improving passenger flight experience in terms of comfort and power on demand. Air transport, Business Jets, Regional Aircraft, Fighter, Military transport, Helicopter (both civil and military) Our expertise has been selected by today’s more electric aircraft. > Current On-board Power > Power Optimized Aircraft Commitment - Being your partner from the conception providing our technological experience - Offering innovative mature solutions enabling to reduce DMC ■ Pneumatic ■ Hydraulic ■ Electric -R allying together with aircraft industry’s actors to provide integrated systems throught partnerships and studies in R&D Your benefits New solutions Thales offers to its clients a ■■ For global functional approach of optimization of the aircraft. The purpose is to reduce mass on-board in proposing mutualized, multi-use and modular systems providing dynamic use of non-propulsive power. the passenger: benefiting of a new experience of flight less noisy, more comfortable. ■■ For the operators and the airlines: benefiting of a decrease of fuel consumption and more generally of DOC, an increase of predictive maintenance, and a high level of dispatchability. ■■ For the aircraft manufacturers: reducing mass on board while ensuring security of the aircraft, participating at the simplification of the final assembly operations process. 28 29 Customer support Customer benefits ■■ Worldwide presence ■■ Customized services ■■ Communication response time: 48 hours ■■ FAA/EASA 145 Part certified ■■ Aircraft On Ground services ■■ Technical support Technical support Aware that any equipment downtime can be extremely costly, Thales Avionics Electrical Systems quickly responds to your needs in spare parts and in line replaceable units (LRUs). Our technical support department is available to answer your needs regarding improvements and changes: ■■ Technical assistance/ troubleshooting upon request ■■ Technical follow up versus repair findings ■■ Surveillance of product reliability with customer assistance Thales Avionics Electrical Systems offers after-sales support from their distribution facilities and repair centers located in France, in the USA (N.J.) and in Singapore. Commercial support ■■ Periodical visits to review commercial issues and operation of equipment ■■ Equipment and company information update ■■ Monitoring the operations of TAES and network of partners to ensure the highest level of customer service ■■ Assistance in monitoring the operators spare level and repair ■■ Support of Spare Parts, LRU’s, Exchange Units and Repairs ■■ Management of equipment modification ■■ Trainings: - At operator’s facility - Advanced training at our facility - Seminar and convention training Our documentation department provides: ■■ Technical Publication ■■ Documentation status verification ■■ Check and validation of all cross-reference conformance to specifications >A complete range of services and a robust global support network Repair centers in the world give us a local presence Customer OnLine ■ Thales Avionics Electrical Systems On Line ■ Repair Order Status ■ Purchase Order Status ■ Tech Pubs Index ■ Share your experience with other users and exchange files with them PISCATAWAY, N J MERU, FRANCE SINGAPORE > A comprehensive, innovative and long-term service. 30 31