CompTIA A+ (220- 802) Domain 4 – Troubleshooting
36 % of 90 questions
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1. What is the last step of the troubleshooting process?
A. Establish a plan of action to resolve future problems.
B. Document findings, actions and outcomes.
C. Verify full system functionality.
D. Confirm theory and solutions.
2. After a PC has completed the boot process, you notice that the time and date
are incorrect. What is most likely the cause?
A. System updates have not been configured automatically.
B. The CMOS battery has failed.
C. The HDD is about to fail.
D. The system is overheating because of excessive dust accumulation in the
heat sink cooling fins.
3. You hear a clicking noise during the boot process, and periodically while
using the computer. What is most likely the cause of the clicking noise?
A. HDD
B. CMOS
C. RAM
D. CPU
4. During the boot process, you hear multiple beeps coming from the computer.
After the POST is complete, the display is blank. Where would you look to
decipher the beep codes?
A. Microsoft TechNet website.
B. The HDD manufacturer website.
C. The motherboard manufacturer website.
D. The display manufacturer website.
5. A computer is approximately five months old. The user says that the
computer ran fine at first, but over time is seems to be getting slower and slower
to respond and takes much longer for the computer to come on. What
procedure you would try first?
A. Check the amount of RAM and add or replace if necessary.
B. Make sure the antivirus program is installed, enabled and working.
C. Run Msconfig and then remove all unnecessary programs.
D. Check the BIOS configuration and verify all hardware devices especially the
HDD have been correctly detected.
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6. A computer system fails to complete the POST. What is most likely the
source of the problem?
A. One or more of the operating system essential files are corrupted.
B. The administrator user account has been compromised.
C. A hardware device has had a catastrophic failure.
D. One or more software applications installed on the HDD are corrupted.
7. A user complains that when they use their laptop, they have slow or
intermittent Internet connection. What is most likely the cause?
A. The wireless network card is incorrectly configured.
B. They have the wrong type of encryption configured for the wireless access
point.
C. The laptop is configured for IPv6 not IPv4.
D. The laptop is too far from the wireless access point.
8. Which tool would you select to make a network cable connection to a 110
termination block?
A. Standard wire crimper.
B. Punch down tool.
C. Wire Stripper.
D. Flat tip screw driver.
9. Which command would you issue from the command prompt to view the
computer assigned IP address?
A. Ping
B. Ipconfig
C. Net
D. Tracert
10. Which key or key combination would you press during the boot process to
access Advanced Boot Options for Windows 7?
A. F8
B. Ctrl - Alt - Del
C. Ctrl - Z
D. F4
11. How do you access the Windows Recovery Environment (WinRE) in
Windows 7?
A. Press control - Alt - Del during the POST.
B. Press F6 during the boot process.
C. Place the Windows 7 installation DVD into the DVD drive and then reboot the
computer.
D. Enter WinRE.msc at the command prompt.
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12. Which option in Advanced Boot Options menu will start the computer with
minimal drivers?
A. Safe Mode
B. Last Known Good Configuration.
C. Disable Driver Signature Enforcement
D. System Image Recovery
13. Which selection is NOT a Windows 7 system recovery option?
A. Startup Repair
B. System Restore
C. System Image Recovery
D. Registry Editor
14. Which command would you enter at the command prompt to recover the
Windows 7 Bootmgr?
A. bootrec/fixboot
B. fixboot/all
C. fixboot
D. bootrec/now
15. A user installed an updated hardware driver for their computer and now the
computer boots to a blue screen and freezes. Which method would you use to
repair the computer?
A. Reinstall the operating system using the installation DVD.
B. Start the computer in Safe Mode and then roll back the device driver.
C. Remove the offending hardware device and then reboot the computer.
D. Start the computer in Safe Mode and then go to the command prompt and
enter bootrec/fixboot.
16. Which command will produce the Windows 7 System Configuration dialog
box?
A. msconfig
B. regedit
C. sfc
D. system32
17. Which Device Manager symbol is used to indicate a disabled device driver?
A. Red X
B. Yellow triangle
C. Red stop sign
D. The device will not appear in the list of devices when it is disabled.
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18. Which of the following would most likely cause a BSOD?
A. Faulty or failed CPU fan.
B. A loose connection to a SATA drive.
C. Improperly seated RAM module.
D. Miss configured modem.
19. Which command issued from the Windows 7 command prompt will check
the HDD and automatically repair most errors?
A. chkdsk/R
B. regedit/F
C. chkdsk/F
D. scandsk/F
20. Which utility would you use to prevent a specific software application from
loading at startup?
A. Sysconfig
B. Msconfig
C. System32
D. Chkdsk
21. Which command would you use from the Windows 7 Recovery Environment
rewrite the boot code for the MBR?
A. Fdisk/boot
B. Bootrec.exe/fixboot
C. Fdisk/mbr
D. Mbr/repair
22. You are troubleshooting a computer problem. The symptoms are three short
beeps followed by two long beeps and no apparent video. What would be your
next course of action?
A. Search the Microsoft TechNet website using the key terms “three short
beeps two long beeps no video.”
B. Consult the video card manual.
C. Open System Configuration and then disable all startup programs.
D. Search the motherboard firmware website using the key terms “Three short
beeps two long beeps.”
23. Which log contains a list of all drivers that are loaded during system startup?
A. ntblog.txt
B. startup.txt
C. repair.txt
D. details.txt
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24. Which command would you issue from a command prompt to start the
Microsoft System Configuration utility?
A. Sysconfig
B. Msconfig
C. System
D. Msifo32
25. A user has recently installed a new printer driver, and now the printer will
not print at all. Which is the best method to recover from this issue without the
possibility of changing other drivers or system file updates?
A. Perform a clean system install and then install the latest service pack.
B. Disconnect and power off the printer and then power the printer back on and
follow the screen prompts to install a new driver.
C. Perform a System Restore from any recent restore point.
D. One device manager, select the printer and then select Rollback Driver
option.
26. A Windows 7 computer fails to complete startup to the system logon. You
suspect that one or more system files are corrupt. You can access the
command prompt from the advanced startup menu. Which course of action
would you choose to repair or replace system startup files?
A. Run fdisk/mbr from the command prompt.
B. Run sfc/scannow from the command prompt.
C. Run msconfig/repair
D. Run system32/repair
27. Which command will start he Problem Steps Recorder from the command
prompt in Windows 7?
A. prbrec
B. recorder
C. psr
D. problem
28. Which Windows 7 command is used to locate and fix errors automatically on
a hard disk drive?
A. fdisk/mbr
B. chkdsk/f
C. scandsk/f
D. autoscan
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29. A laptop computer has a very dim display. Which component would you
replace first?
A. LCD inverter.
B. Video adapter card.
C. Display wiring harness.
D. Laptop battery.
30. You are checking a customer Windows 7 computer. Each time you boot the
computer, you see a message appear on the display immediately following the
POST. The message states “Invalid partition table.” Which hardware device is
most likely the cause of the problem?
A. CMOS battery.
B. HDD.
C. RAM
D. CMOS
31. 7. How do you access the System Restore feature in Windows 7?
A. Start | All Programs | System Restore.
B. Start | All Programs | Accessories | System Tools | System Restore.
C. Right-click My Computer, select Properties from the shortcut menu, and then
select the System Restore tab.
D. Start | All Programs | Accessibility | System Restore
Correct answer is B. Start | All Programs | Accessories | System Tools | System
Restore
32. What Advanced options menu item is used to perform repair of basic drivers
that are keeping Windows from loading correctly?
A . System Restore
B. System Image Recovery
C. Automatic Repair
D. Startup Settings
33. A Windows7 computer is exhibiting symptoms indicating a repair to the
system startup files is required. Which utility would you use to make repairs to
the system startup files?
A. Recovery Console
B. Task Manager
C. WinRE
D. Safe Mode
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34. A customer tells you that the computer worked fine yesterday, but when
they turned the computer on today they heard a “pop” and then they smelled
smoke. When you attempt to boot the computer you observe there are no
LEDS lit and no fans are running. Which computer component is most likely the
cause of the problem?
A. CMOS
B. CMOS battery
C. Power supply
D. CPU fan
35. A laser printer is constantly experiencing paper jambs when multiple pages
are required to be printed. What is most likely the cause of the paper jams?
A. Defective fuser.
B. Warn pickup rollers.
C. Incorrect toner.
D. Excessive charge on the drum.
36. While booting a computer system you see a message that states that one or
more services failed to start? Which will provide more information about which
services failed to start?
A. Task Manager
B. System Events log
C. Msconfig
D. Sysconfig
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Answers
1. What is the last step of the troubleshooting process?
B. Document findings, actions and outcomes.
2. After a PC has completed the boot process, you notice that the time and date
are incorrect. What is most likely the cause?
B. The CMOS battery has failed.
3. You hear a clicking noise during the boot process and periodically while using
the computer. What is most likely the cause of the clicking noise?
A. HDD
4. During the boot process you hear multiple beeps coming from the computer.
After the POST is complete, the display is blank. Where would you look to
decipher the beep codes?
C. The motherboard manufacturer website.
5. A computer is approximately five months old. The user says that the
computer ran fine at first but over time is seems to be getting slower and slower
to respond and takes much longer for the computer to come on. What
procedure would you try first?
C. Run Msconfig and then remove all unnecessary programs.
6. A computer system fails to complete the POST. What is most likely the
source of the problem?
C. A hardware device has had a catastrophic failure.
7. A user complains that when they use their laptop, they have slow or
intermittent Internet connection. What is most likely the cause?
D. The laptop is too far from the wireless access point.
8. Which tool would you select to make a network cable connection to a 110
termination block?
B. Punch down tool.
9. Which command would you issue from the command prompt to view the
computer assigned IP address?
B Ipconfig
10. Which key or key combination would you press during the boot process to
access Advanced Boot Options for Windows 7?
A. F8
11. How do you access the Windows Recovery Environment (WinRE) in
Windows 7?
C. Place the Windows 7 installation DVD into the DVD drive and then reboot the
computer.
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12. Which option in Advanced Boot Options menu will start the computer with
minimal drivers?
A. Safe Mode
13. Which selection is NOT a Windows 7 system recovery option?
D. Registry Editor
14. Which command would you enter at the command prompt to recover the
Windows 7 Bootmgr?
A. bootrec/fixboot
15. A user installed an updated hardware driver for their computer and now the
computer boots to a blue screen and freezes. Which method would you use to
repair the computer?
B. Start the computer in Safe Mode and then roll back the device driver.
16. Which command will produce the Windows 7 System Configuration dialog
box?
A. msconfig
17. Which Device Manager symbol is used to indicate a disabled device driver?
A. Red X
18. Which of the following would most likely cause a BSOD?
C. Improperly seated RAM module.
19. Which command issued from the Windows 7 command prompt will check
the HDD and automatically repair most errors?
C. chkdsk/F
20. Which utility would you use to prevent a specific software application from
loading at startup?
B. Msconfig
21. Which command would you use from the Windows 7 Recovery Environment
rewrite the boot code for the MBR?
B. Bootrec.exe/fixboot
22. You are troubleshooting a computer problem. The symptoms are three short
beeps followed by two long beeps and no apparent video. What would be your
next course of action?
D. Search the motherboard firmware website using the key terms “Three short
beeps two long beeps.”
23. Which log contains a list of all drivers that are loaded during system startup?
A. ntblog.txt
24. Which command would you issue from a command prompt to start the
Microsoft System Configuration utility?
B. Msconfig
9
25. A user has recently installed a new printer driver and now the printer will not
print at all. Which is the best method to recover from this issue without the
possibility of changing other drivers or system file updates?
D. One device manager, select the printer and then select Rollback Driver
option.
26. A Windows 7 computer fails to complete startup to the system logon. You
suspect that one or more system files are corrupt. You can access the
command prompt from the advanced startup menu. Which course of action
would you choose to repair or replace system startup files?
B. Run sfc/scannow from the command prompt.
27. Which command will start he Problem Steps Recorder from the command
prompt in Windows 7?
C. psr
28. Which Windows 7 command is used to locate and fix errors automatically on
a hard disk drive?
B. chkdsk/f
29. A laptop computer has a very dim display. Which component would you
replace first?
A. LCD inverter.
30. You are checking a customer Windows 7 computer. Each time you boot the
computer you see a message appear on the display immediately following the
POST. The message states “Invalid partition table.” Which hardware device is
most likely the cause of the problem?
B. HDD.
31. How do you access the System Restore feature in Windows 7?
B. Start | All Programs | Accessories | System Tools | System Restore.
32. What Advanced options menu item is used to perform repair of basic drivers
that are keeping Windows from loading correctly?
C. Automatic Repair
33. A Windows7 computer is exhibiting symptoms indicating a repair to the
system startup files is required. Which utility would you use to make repairs to
the system startup files?
C. WinRE
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34. A customer tells you that the computer worked fine yesterday but when they
turned the computer on today they heard a pop and then they smelled smoke.
When you attempt to boot the computer you observe there are no LEDS lit and
no fans are running. Which computer component is most likely the cause of the
problem?
C. Power supply
35. A laser printer is constantly experiencing paper jambs when multiple pages
are required to be printed. What is most likely the cause of the paper jambs?
B. Warn pickup rollers.
36. While booting a computer system you see a message that states that one or
more services failed to start? Which will provide more information about which
services failed to start?
B. System Events log
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