Annual Report
2009-2010
MacKillop
Family Services
Contents
Annual Report
2009-2010
MacKillop
Family Services
Contents
Justice
HOPE
Collaboration
Compassion
Respect
2
Chairman’s Report
3
CEO Report
4 Mary MacKillop’s Canonisation
5
Organisation
6
Strategic Plan
7
Overview
8
Madeline’s Story
9
New South Wales
10 Out-of-Home Care
Melbourne
11 Out-of-Home Care
Barwon
17 Advocacy, Service Delivery
and Volunteers
18 Aboriginal Partnerships
19Donor Profile - Robert Stewart,
Kew
20 Staff Development
21-23
Excellence Awards
24-25 Governance
26 Management Team
27 Organisational Structure
28-29 Acknowledgement and Thanks
30 Volunteer – Gwen, Barwon
12 Glenn’s Story
31-32
13 Heritage and Information
14 Community Programs
Education
33Statement of Comprehensive
Income For The Year Ended
30 June 2010
15 Community Programs
Disability
16 Community Programs
Family & Community Services
Melbourne
Financial Summary Report
34Statement of Financial Position
as at 30 June 2010
35
Statement of Cash Flows
1
Chairman’s Report
Annual Report
2009-2010
CEO Report
MacKillop
Family Services
Chairman’s Report
It is an exciting
time for everyone
associated with
MacKillop Family
Services with the
canonisation of
the Blessed Mary
MacKillop on the
17th October 2010.
This historic event
is a highlight of
this year in which
I have the pleasure
to present this
thirteenth Annual
Report.
With the canonisation of the Blessed
Mary MacKillop, it is a time to reflect
on her life, her words and charism
as we look forward to the challenges
facing our community, and as we
position MacKillop to make a real
difference to the lives of others. Mary’s
motto was “Never see a need without
doing something about it.” This motto
could easily have been a motto of
the other two Founders, Catherine
McAuley and Blessed Edmund Rice.
The charism of the Founders remains
the cornerstone of the day-to-day
works of MacKillop which engenders
hope for marginalised children, young
people and families of our community.
This year has been one of change,
with considerable political and policy
activities, such as the Prime Minister’s
apology to the Forgotten Australians
and the Victorian Ombudsman’s
report on the Child Protection System.
With inputs from these sources, the
community and MacKillop, and the
involvement of all the stakeholders,
MacKillop has virtually completed its
new three year strategic plan. The key
strategic directions highlighted in
the plan are:
– Quality – ensuring excellence
– Leadership – addressing challenges
and developing solutions
– Growth – improving quality services
as MacKillop expands
– Influence – developing policies
and services
With a clear and focused strategic plan,
MacKillop will be able to implement
these directions and maintain its
position as a leading welfare service
provider which now operates in
two states. The production of the
Strategic Plan has been the result
of considerable effort from all
quarters of the MacKillop community
and I would like to take this
opportunity to thank everyone
for their enormous contribution.
MacKillop
Family Services
CEO Report
As I have mentioned in previous
reports, the aspects to a successful
organisation are plans, strategies,
people and resources. In the past,
I have highlighted major improvements
in MacKillop’s resources and after
many years of considerable work
and extensive planning, it is pleasing
to announce that MacKillop will be
commencing the major redevelopment
of the Cecil St site in South Melbourne.
This site embodies the history and the
initial founding works of MacKillop.
Last year I announced the appointment
of the new CEO, Micaela Cronin.
Micaela has taken over the reins and
over the past year has continued to
provide high quality services to our
clients. The provision of these services
is a team effort; consequently, I would
like to thank the staff, volunteers,
management and the CEO for their
enormous contribution on behalf of
our clients. Also, I would like to thank
my fellow Board members for their
support, their time and their talents
to guide MacKillop in what have been
unpredictable times. I would especially
like to thank Patrice Scales, Marilyn
Webster and David Graham, who are
retiring from the Board at the 2010
Annual Public Meeting. All have
served for considerable time on the
Board and provided immense service
to MacKillop. My term on the Board
also comes to an end with the 2010
Annual Public Meeting. It has been
my pleasure and honour to have been
given the opportunity to support the
works of MacKillop.
As in past years, I ask for your support
and prayers for the important works
of MacKillop.
Yours sincerely,
I have finalised
this report while
attending, with
representatives
from our founding
members, the
canonisation
of Sister Mary
MacKillop in Rome.
Saint Mary of the Cross has a
reputation for fearless advocacy on
behalf of the most vulnerable, and
the deep respect she held for each
person and their potential. She is
revered by all as a great Australian,
for her willingness to acknowledge
the realities of the task of caring,
and her determination to overcome
the many barriers she experienced.
She is an inspiration to this
organisation working in her name.
Last year, I said that we needed
to develop a strategy whereby all
government departments, all not for
profit agencies and the community
‘see every child as their business’.
As I reflect on the past year – much
has happened in this direction.
John D. Hurren
Chairperson
2
Annual Report
2009-2010
On the 16th of November the
Australian Government publicly
apologised to the “Forgotten
Australians”, some 500,000 people who
have been in institutional care in the
last century. Many lived in homes run
by the founding agencies of MacKillop;
we have made a concerted
effort to acknowledge the realities
of their many different stories, and
to authenticate their experiences.
This landmark event was the outcome
of extensive inquiries and reports
that provide evidence that the closed
systems and institutions of the
past, with their associated lack of
transparency, allowed devastating
injustices. Clearly the task for us is to
be constantly alive to the risk of failing
children in our care. To that end we
must make certain that it is possible
for all staff and carers to be open,
accept ongoing change, and critically,
that we listen to those who are
most susceptible.
November saw the release of the
Victorian Ombudsman’s Report
of the investigation into the
Department of Human Services’
Child Protection Program. This was
a highly significant examination of
a number of key systemic, structural
and workforce related issues that we
work with on a daily basis. A number
of recommendations focused on
developing and implementing
alternative models of care and more
effective reporting mechanisms.
Changes designed to ensure that
the best interests of all children
who come under the umbrella of
the Child Protection system are
preserved. A second Ombudsman
Victoria report focusing on the Outof-Home Care system was released
in May. Significant concerns and
short comings were identified.
They constitute issues that we as
an organisation need to be alert and
attentive to into the future.
MacKillop has internally experienced
some important changes, with the
redevelopment of the Director of
Ethos and Culture position, and
the appointment to this role of
Anita Mueller.
To assist in shaping the spirit of our
organisation we have established an
Ethos and Culture Working Party with
staff representation from all parts
of MacKillop.
Stage one of the major works at our
South Melbourne site have been
completed. We about to commence
stage two in a very exciting
redevelopment process that will see
us consolidating the Organisation’s
key support functions into one ‘home’
in Melbourne. This new head office,
which holds much history to us as an
organisation, will enable us to grow
and move into the future as a leader
in the provision of services to the most
vulnerable children and young people
in our communities.
Finally, the accreditation and
registration process for our Outof-Home Care and family service
programs was completed in September
and was an outstanding outcome,
reflecting very highly on the
work undertaken by all staff.
We are witnessing the organisational
growth that is a key platform in our
new strategic plan, and as we move
into the next phase together, I look
forward to working with the Board
and our outstanding team of staff and
volunteers in the work of MacKillop,
as we strive for services which effect
justice and nurture hope in those
most vulnerable.
Across the same twelve months
MacKillop has responded by expanding
its operations in New South Wales with
Eddy’s Place, and Eddy’s Out West.
They join the organisation to provide
high quality support services to
young people in western Sydney and
Wollongong. This is an exciting step
forward and we welcome our new
staff and programs.
Micaela Cronin
Chief Executive Officer
3
Mary MacKillop’s
Canonisation
Annual Report
2009-2010
Organisation
MacKillop
Family Services
Mary MacKillop’s
Canonisation
In 2009 came
the announcement
that the Blessed
Mary MacKillop will
become Australia’s
first Saint at a
ceremony at the
Vatican on 17th
October 2010.
The example
of Mary MacKIllop
is just as inspiring
today as she was when
she was working
with children and
families over 100
years ago
This is a momentous occasion for our
Organisation, formed and named in
1997 in honour of Mary MacKillop.
It is especially joyous for the Sisters of
St Joseph whose order was founded by
then Sister Mary MacKillop and who
today continue her legacy of service.
When MacKillop Family Services
formed in 1997, as a result of the
merging of the child and family
services of the Sisters of St Joseph,
Sisters of Mercy and the Christian
Brothers, the three Orders decided to
name the new organisation in honour
of Mary MacKillop. That decision was
based on the nature of the work Mary
MacKillop undertook with children
and families, and the likelihood that
she would be recognised as Australia’s
first Saint.
The example of Mary MacKillop is
just as inspiring today as she was when
she was working with children and
families over 100 years ago. She was
an Aussie battler, the eldest of eight
children who helped raise her younger
siblings. After managing to complete
her schooling, despite the distractions
and interruptions she faced from a
chaotic home life, she found work and
supported her family.
Mary then went on to work throughout
regional Victoria, South Australia
and then New South Wales educating
and caring for disadvantaged people,
regardless of their backgrounds.
We hope that this announcement will
encourage people to find out more
about Mary MacKillop, her life and
work and her legacy. Whether or not
you are of Catholic faith, her story and
example is a true Australian story
that is worth being told.
4
Annual Report
2009-2010
MacKillop
Family Services
Organisation
Just like Mary MacKillop, we support
children and families regardless of
their religion or ethnicity and we
seek to advocate for the rights of the
disadvantaged to be treated justly and
fairly. This is evident across all of our
programs both in Victoria and New
South Wales. Services are delivered
with compassion and respect. Mary
once said: “never see a need without
doing something about it.” This is what
MacKillop strives to do every day.
Statement of Purpose:
Our Founding Story
VALUE STATEMENTS:
Today
While Mary will be recognised as a
Saint and be revered by Catholics
across the world, she will continue to
be the strong and decent Australian
whose universal values and legacy
mean that we are all proud that our
organisation is named after her.
Over 150 years ago the Sisters of
Mercy, the Christian Brothers and
the Sisters of St Joseph commenced
their work in Victoria. Inspired by the
charism of their founders, Catherine
McAuley, Edmund Rice and Mary
MacKillop, the three congregations
established homes for children who
were orphaned, destitute or neglected
and for mothers who were in need of
care and support.
Justice - We believe in the right of all
people, regardless of belief or culture,
to be treated justly and fairly.
Today MacKillop is a leading provider
of services for children, young people
and their families in Melbourne,
Geelong, western Sydney and
Wollongong. The programs we deliver
include home based and residential
care, disability services, youth support,
education and training, family support
and support to women and men who
as children were in the care of our
founding agencies.
We are looking forward to joining
with the Sisters of St Joseph, clients,
staff, volunteers, supporters and
Catholics across Australia to celebrate
this historic event in October.
MacKillop Family Services exists to support,
to foster hope and to promote justice for
children, young people and their families,
particularly those who experience distress,
disadvantage and abuse.
Throughout the years, the original
model of institutional care evolved
into different forms of residential
care, foster care, education and family
support services.
In 1997, MacKillop Family Services
was formed as a re-founding of the
earlier works providing a range of
integrated services to children, young
people and their families. We continue
this work in the spirit of the Gospel
and within the framework
of Catholic social teaching.
Hope - We commit to creating an
atmosphere of hope where people
find meaning in their experiences
and relationships.
Collaboration - We commit to working
in a collaborative spirit through
cooperation, coordination, and
partnership.
Compassion - We commit to creating
an attitude of openness to others and
to their circumstances.
Respect - We seek to listen and learn
from each other and to build
relationships with respect.
This rich history has shaped our
Statement of Purpose and our
five foundational values.
To promote
justice and foster
hope.
5
Strategic Plan
Annual Report
2009-2010
Overview
MacKillop
Family Services
Strategic Plan
Following more
than 12 months
of review, reflection
and consultation with
staff, clients, carers
and stakeholders,
a Statement of
Purpose and set
of Value Statements
were approved by the
Board and Members
of MacKillop.
The Statement of Purpose and Values
Statement form the foundations of our
Strategic Plan 2010-2013 and can
be downloaded from our website:
www.mackillop.org.au
In keeping with
our values:
We work together to foster hope,
to empower and to affirm the unique
dignity of each person; We commit
ourselves to support those adults,
who as children lived in the homes
which joined together to form
MacKillop; We stand in partnership
with those at the margins of society
in the struggle for justice and human
dignity; and we advocate for positive
social change and a just society.
We have four strategic directions
that will help us deliver our vision.
Quality – We are known for a range
of high quality services and
placements for children and young
people. We will continue to support
and develop our staff and volunteers
to ensure excellence in our workforce;
and improve the systems required to
ensure that high quality is universal.
Growth – We are committed to
delivering high quality services and
developing more effective solutions
to meet the needs of those we work
with. To achieve this we need to
continue to grow in our areas of focus.
By 2013 our goal is to achieve total
income of $50m, and expand services
in New South Wales.
We advocate
for positive social
change and a just
society.
6
Annual Report
2009-2010
MacKillop
Family Services
Overview
Leadership – We believe that there
are better ways to address the
critical challenges that our clients
face. We will undertake research
that is informed by our experience
at the front line of service delivery,
and use this to develop better
solutions. This will be done in
collaboration with government
and the community sector.
Influence – We will use our expertise
to inform the community and
influence governments and our
other stakeholders to ensure the
development of policies and services
that meet the needs of children and
young people.
Our purpose is: ‘...to promote justice
and foster hope…’
MacKillop is one
of the largest
providers of
specialist support
services to vulnerable
and disadvantaged
children, young
people and their
families.
Our service delivery is characterised
by five distinct themes:
- Supporting families experiencing
disadvantage or crisis;
- Supporting families raising a child
with a disability;
- Education and training services for
children and young people;
- Services for children and young
people who cannot live at home; and
- Former residents and their families.
With a client base of well over 6,000
children, young people, and families
annually, MacKillop provides a wide
range of services to:
- 272 children and young people who
cannot live at home;
- 612 children and young people with
moderate to severe disabilities;
- Help kids and their families to
overcome disadvantage;
- Support ‘at risk’ young people with
a suitable mentor; and
- 217 children and young people with
learning difficulties or behavioural
concerns who are provided with
alternative education.
- Over 700 people seeking support
from the Family Relationship Centre.
- 355 parents requiring Family
Relationship Assessments.
- 160 people requiring Dispute
Resolution sessions.
MacKillop
provides a wide
range of services to
over 6000 children,
young people and
their families.
7
New South Wales
Annual Report
2009-2010
MacKillop
Family Services
New South Wales
On 1 July 2009, the
Christian Brothers’
New South Wales
based youth services,
Eddy’s Out West
and Eddy’s Place,
joined MacKillop.
Providing
services for
children and
young people
who cannot live
at home NSW.
Madeline’s Story, Eddy’s Out West
Madeline’s name and photograph
have been changed.
When Madeline was 17 she had
nowhere to go. Family breakdown
resulted in Madeline being sent with
her brothers and sisters to live with
her Nan. This did not work out either
and Madeline was soon asked to leave.
After wearing out her welcome couch
surfing amongst friends, she found
herself on the streets. This is not an
uncommon story at MacKillop.
When Madeline came to MacKillop’s
Youth Homelessness Service, Eddy’s
Out West, in 2009 she was also
disengaged from school. She didn’t
know how to shop for groceries, had
never budgeted her money and wasn’t
really sure how to cook. However,
with the support of her case worker,
Madeline was able to return to
mainstream education. She learnt
how to put money aside to pay her
rent each fortnight, and how to
make a few meals for dinner.
Madeline’s worker linked her in with
a counsellor, who has assisted her with
developing healthy boundaries with
the important people in her life.
She has been with her boyfriend for
a year, and feels confident and safe in
talking with her mum and her Nan.
Based in western Sydney, Eddy’s Out
West, provides early intervention,
case management and specialist youth
homelessness services including
crisis, transitional and supported
independent accommodation. Case
management services are provided
on an outreach basis across the
Blacktown, Penrith and Hawkesbury
local government areas and support
vulnerable young people to transition
to independence and break the cycle
of homelessness.
Eddy’s Place provides supported
accommodation and case management
services to young people with complex
needs who cannot live at home with
their families. Based in Wollongong on
the South Coast, Eddy’s Place supports
these young people to stay at school,
become more independent, and
access a wide range of specialist
support services.
MacKillop’s New South Wales
programs have experienced significant
change over the past 12 months.
Having successfully managed the
transition and integrated MacKillop’s
systems, processes and culture; the
Eddy’s Out West and Eddy’s Place
teams began a comprehensive review
of their services. The review enabled
them to build on successful practices,
improve service delivery, develop a
new structure, and begin forming a
plan for ensuring MacKillop’s New
South Wales programs are viable and
sustainable into the future.
Through partnerships with other
community organisations, government
and key stakeholders, the New South
Wales programs are committed to
finding solutions to some of the
biggest problems that young people
are facing.
MacKillop intends to become a
leading provider of youth services in
New South Wales and over the coming
12 months, we look forward to seeking
accreditation as a foster care provider,
developing and implementing a
therapeutic case work model and
continuing to work with staff and
clients to provide responsive and
meaningful services.
Through planning, innovation and
growth we will continue to support
and advocate for some of the most
disadvantaged and vulnerable young
people in New South Wales, and
in doing so promote justice and
foster hope.
General Manager – New South Wales
Jude Ekerick
The review also provided an insight
into the needs of the communities in
which MacKillop works in New South
Wales and the opportunity to consider
how we can respond to them.
Madeline will finish Year 10 this
year, something that she wasn’t sure
was possible a year ago. She is living
in stable accommodation with her
boyfriend and is looking forward
to the future.
9
Out-of-Home Care
Melbourne
Annual Report
2009-2010
Out-of-Home Care
Barwon
MacKillop
Family Services
Out-of-Home Care
Melbourne
The last 12 months
have seen many
developments across
our metropolitan
Out-of-Home Care
services. Services
in our Alternate
Division continued
to provide quality
care and support to
children and young
people in MacKillop’s
residential, home
based care and lead
tenant programs
in the North West
and Southern
metropolitan regions
of Melbourne.
MacKillop’s Alternate Care North
West Program consists of the Long
Term Specialist Care service, the
Home Based Care (North West) foster
care service with up to 43 foster
placements, and the North West Lead
Tenant service with three independent
living houses.
Our Long Term Specialist Care service
provides specialised care in four twobed homes, for young people unable
to live at home. The program took on
an additional three houses in early
2010 aimed at supporting children
and young people within a therapeutic
support model.
The relationship between Home Based
Care (North West) and the Department
of Human Services (DHS) continued
to develop during this year, and
significant gains were made in actively
seeking out appropriate placements
for children. There have also been
many successful planned moves of
children into Permanent Care options,
providing them with long term stability.
MacKillop’s Southern Services
program operates the Southern Home
Based Care foster care service, the
Southern Residential Care service and
two mentoring services.
The Southern Home Based Care
service made good progress in
2009-10 and increased the number
of placements in the service. This
was achieved through increasing
the number and flexibility of its
foster carer pool and improving its
referral relationships with DHS.
Our Southern Residential Service
operates three four bed residential
houses and a Lead Tenant house, and
in May 2010 the service also took on
responsibility for an additional four
bed residential house.
10
Annual Report
2009-2010
MacKillop
Family Services
Out-of-Home Care
Barwon
The Charter of Rights for Children
in out of home care, which is part of
the Children, Youth and Families Act
(2005) highlights that every young
person has the right to develop life
skills, to grow up to be the best person
they can and to receive the assistance
they need to prepare for leaving care.
Our Lead tenant services play an
important role in supporting young
people’s transition from care into
independent living.
We strive to ensure that all the
young people who leave our care
move into arrangements that are
positive and sustainable for them,
and MacKillop has strongly advocated
to DHS for adequate provision of
lead tenant services in the Southern
region. Our advocacy and work with
DHS significantly contributed to
a substantive shift in the Region’s
approach to lead tenant, leading to
their development of an Enhanced
Lead Tenant model to be implemented
in 2010-11. In the coming year the
Enhanced Lead Tenant program
will become an important part of
our integrated service approach to
providing for the needs of young
people in out of home care.
The Firey Youth and the Bayside
Youth Mentoring Programs
continued to provide ‘at risk’ and
disadvantaged young people with
positive role modelling, support
and vocational guidance.
MacKillop’s North West Youth
Services operates six four-bed
residential houses. This program
also runs complementary programs
such as Journeys of Change providing
therapeutic camps, activities and
counselling to young people in care,
and the Youth Advisory Committee
which provides young people in the
Programs residential care service with
a voice in their care arrangements
and an avenue to directly advocate to
service management for themselves.
MacKillop’s Barwon
Youth Services
provides residential
care, adolescent
foster care and lead
tenant placements
comprising three
residential units,
two lead tenant
houses and case
management
support.
This year saw the redevelopment
of one of the residential units into a
therapeutic-based model as a result
of an increase in Victoria’s Department
of Human Services (DHS) funding.
This redevelopment allowed for the
employment of an additional part-time
clinician to support residential staff
which has resulted in many significant
outcomes for the many young people
in relation to their wellbeing and
development. It has also allowed for
an increase in knowledge sharing
across all MacKillop staff which has
in turn benefited young people in
MacKillop’s care.
MacKillop, in partnership with Barwon
Youth and Time for Youth, leads the
Geelong Reconnect program to prevent
youth homelessness, and last year
supported 75 young people at risk of
homelessness in Geelong.
The high demand for residential care
placements has continued this year
and in response MacKillop has needed
to establish up to four emergency
residential units at the one time.
We are working closely with Victoria’s
DHS and other regional agencies to
develop a more robust placement
system to meet this increase in need.
MacKillop’s Mercy Children’s Services
also works to address this need within
the Barwon region, with over sixty
caregiver households providing care
for children or young people through
various programs. Support is provided
to these carers through consultation
with dedicated carer support staff
and staff-convened support groups.
A highlight this year has been
the innovative work of the Circle
Program, which supports carers to
better understand and provide for the
needs of the children in their care.
The Program, funded by Victoria’s
DHS as a therapeutic foster care
pilot, is additionally supported by the
Berry Street Take Two clinicians who
empower carers to understand the
impact of trauma and abuse on foster
children. This in turn enables carers
to respond more therapeutically and
effectively to the child.
MacKillop also operates a Planned
Respite Care program offering families
the opportunity to have their children
cared for one weekend per month as
part of strategy to assist vulnerable
families deal with the day-to-day
pressures of life.
Finally, MacKillop acknowledges
the wonderful work undertaken by
Sister Kathy Garner who retired from
MacKillop’s Mercy Respite Centre
at the end of 2009. Sister Garner
provided four years of exemplary
service caring for families of young
children who required respite due
to family violence, mental health
issues, relationship issues and
parenting difficulties.
Helen Gray
Helen Gray, a much loved
and respected MacKillop
staff member, sadly passed
away in June. Her dedication
and commitment to
ensuring the best outcomes
for the young people in
MacKillop’s care will always
be remembered, as will the
inspiration she provided to
the children, families and
staff that knew her.
11
Heritage and Information
Annual Report
2009-2010
MacKillop
Family Services
Heritage and Information
Former Prime
Minister, Kevin Rudd,
made an apology
on behalf of the
Parliament and
people of Australia
to the Forgotten
Australians on the
16th of November
2009.
The term Forgotten Australians
refers to people who have grown up
or spent time in children’s homes and
orphanages and had experienced the
long term consequences of separation
from their families.
On the day of the National Apology,
MacKillop held a gathering at the
former St Vincent’s Home at South
Melbourne. Over 80 former residents
and their family members joined
MacKillop staff and media to watch
the live telecast. The Apology to the
Forgotten Australians was received
with gratitude by those who had been
a part of the Out-of-Home Care system
in the last century, and provided an
opportunity for people to share their
experiences and stories.
The Apology has led to a significant
increase in the amount of inquiries
to MacKillop’s Heritage and
Information Service. Requests for
information have led to staff locating
and reconnecting separated family
members, former residents and their
carers, and former residents and
holiday hosts. Some of the family
reunions have involved people who
before their contact with Heritage
and Information had not known they
had remaining family members.
Jenny Glare
Manager Heritage and Information Service
Glenn’s Story
In 2003, Glenn was living interstate.
He knew nothing about MacKillop and
had no reason to make contact. It was
not until one of his ‘sisters,’ who he had
grown up with in a family group home,
approached MacKillop wanting to find
him. When MacKillop reconnected the
pair, a new and ongoing relationship
for Glenn and MacKillop began.
Glenn has since moved back to
Melbourne and continued his
relationship with Heritage and
Information. He calls in regularly for
a cup of tea and a chat but to say this is
MacKillop’s only connection with him
would be an oversimplification.
The last seven years have been a
journey for Glenn and MacKIllop.
Heritage staff have seen Glenn gain
employment for the first time in 23
years, build a relationship with his
daughter and reconnect with his
former social worker and carer.
During this time Glenn obtained
a photograph of his mother and
scattered her ashes. While supporting
Glenn to access records relating to
the deaths of his mother, father and
brother he told staff that each step and
revelation “added stitches to the hole
in his heart.”
He talks of the positive changes in
his life; that he now lives a healthier
lifestyle and stays out of trouble with
the law. Glenn has come a long way and
has shown great courage to face his
past and look to the future.
In June Glenn was hit by a motorcycle
while crossing the road. He sustained
life -threatening injuries and spent a
significant time in hospital. Heritage
staff continued to support Glenn and
visit him regularly.
Glenn’s journey with MacKillop has
been a long one. While he has endured
tough times, there is a lot he can look
back on and feel immensely proud of.
MacKillop is committed to supporting
Glenn through his rehabilitation, and
looks forward to the next phase of
their journey together.
“To ensure
not only that your
experiences are heard,
but also that they will
never ever be forgotten.”
Kevin Rudd,
16 November 2009.
For information on MacKillop’s
Heritage and Information Services
go to www.mackillop.org.au
13
Community Programs
Education
Annual Report
2009-2010
Community Programs
Disability
MacKillop
Family Services
Community Programs
Education
Melbourne
Barwon
In early 2010 we saw the closure
of St Vincent’s School in Maidstone.
A significant amount of work was
undertaken by staff to reintegrate
students into mainstream and other
appropriate education settings while
ensuring students maintained their
existing links and support networks.
This shift produced many positive
outcomes for students, as they were
able to access services that were
previously not available to them.
MacKillop’s St. Augustine’s Education
and Training Program in Geelong
provides specialist education for
primary and secondary students at
risk of not completing their schooling.
Students are referred from schools
across Geelong as well as Mental
Health, Child Protection, Youth Justice,
and Family Support agencies.
Initiatives such as the Homework
Club, the Rock Up Transition Project
and Learn Now have continued to
provide innovative support options for
students at risk of disengaging from
mainstream education. Learn Now is
the result of a successful partnership
between MacKillop, the Victorian
Department of Human Services (DHS),
Berry Street, the Victorian Aboriginal
Child Care Agency and Orana Family
Services and provides specific support
to young people in residential care.
Rock Up seeks to support students in
Years Six and Seven to transition to
their next stage of education.
The Education programs include two
specialist schools, St. Helen’s and St.
Augustine’s, and two outreach services,
EMU (Education Mobile Unit) and YEP
(Youth ‘Ed’ Venture Program). This
year St Augustine’s School received
Federal and State government funding
which led to the development of
an information technology centre
and multipurpose hall. These
developments have provided students
access to a range of resources which
will significantly improve and assist
them in their learning journeys.
A Student Transition Project was
funded by Geelong United Way in
late 2009 to explore and improve
the process of transition into
mainstream education for students
at St. Augustine’s. This involved
consultation with parents and former
students to determine those factors
which assisted or impeded a successful
transition. Feedback from parents
indicated the important role the school
plays in the lives of its students and
their families:
“At St. Augustine’s they actually spend
time with our son – this is the most
important thing in life. I think parents
should spend time with their kids –
we do. But to have teachers and youth
workers just spending time with our
son was really something special.”
14
Annual Report
2009-2010
MacKillop
Family Services
Community Programs
Disability
This project led to the development
of a Memorandum of Understanding
between St. Augustine’s, the
Department of Education and Early
Childhood Development and Geelong
schools to work more closely on
transition planning for students
both to and from St. Augustine’s.
St. Augustine’s was externally
reviewed during the year to determine
the best program structure to
deliver specialist education services
in Geelong. This process involved
extensive staff consultation and
review of other specialist education
services across the State. As a result
a new structure will be implemented
in 2011 that will allow a more
integrated curriculum for students.
MacKillop continues to operate the
Education Support Service for children
in residential care in Geelong in
partnership with Glastonbury Child
and Family Services and Community
Connections. The service works
intensively with the young people
who are disengaged from education
and seeks to reconnect them with
school or other education and
training options, while building
their self esteem and connection
with the community.
Feedback from
parents indicated the
important role the
school plays in the lives
of its students and
their families.
Melbourne
Barwon
MacKillop’s metropolitan Disability
Services provides flexible family
support packages, case management
and support to families caring for
children with a disability and a
residential unit at Williamstown
for young adults with disabilities.
MacKillop’s Bayview Disability
Services also provides flexible
family support packages to families
caring for a school aged child with a
disability, and facilitates long term
and respite placements in Geelong
and surrounding districts.
A range of recreational programs
have also been provided which aim
to include children with disabilities
into the mainstream community.
The Alternate Recreational Choices
Program assists children with complex
needs to access mainstream out of
school hours care options and school
holiday programs. It assisted 23
children in the last year. The Melton
Inclusive School Holiday Program is
offered to children with a disability
aged 6-14 living in the Melton Shire.
There are currently 70 children from
38 families engaged in the service.
A number of parent and caregiver
support activities were held
throughout the year, and the parentrun LEAD (Leadership, Empowerment,
Advocacy and Development) group has
been supported to run two forums
for parents of young people with
a disability.
Assisting
children with
complex
needs.
Victoria’s Department of Human
Services (DHS) funded a Transition
to Employment pilot which began
in Geelong in October 2009. The
Pilot aims to assist students with a
disability who are in their final years
of schooling in planning their post
school options. Since its inception the
assigned project worker has worked
with students from nine Geelong and
Colac schools facilitating individual
planning and group work sessions
and developed links with training
and employment agencies.
MacKillop’s Bayview Disability
Services was audited in August 2009
by Victoria’s DHS in a Certification
pilot for Barwon South Western
Region Disability agencies. The result
was very positive and MacKillop was
compliant with all requirements of the
Standards for Disability Services in
Victoria. The feedback from families
was consistently high and indicated
their particular satisfaction with
choice and service responsiveness and
opportunities provided to be involved
in decision making.
The feedback
from families was
consistently high
and indicated their
particular satisfaction
with choice and
service.
15
Community Programs
Family & Community Services Melbourne
Annual Report
2009-2010
Advocacy, Service Delivery
and Volunteers
MacKillop
Family Services
Community Programs
Family & Community Services
Melbourne
The Family
Relationship Centre
at Broadmeadows
is managed by a
consortium consisting
of MacKillop,
Spectrum Migrant
Resource Centre
and Relationships
Australia (Vic) with
MacKillop being
the lead agency.
Family Relationships
Centre
Family Relationship Centres are a
Commonwealth Government Initiative
funded through the Attorney General’s
Department. The FRC provides high
quality support to separated parents
in assisting them to parent after
separation and provides family dispute
resolution services to couples seeking
to resolve family law issues.
The FRC is supported in its work by a
Reference Committee and a Cultural
Consultative Committee. These
committees enable the FRC to be
part of the broader community and
provides staff with the opportunity
to reflect on the cultural aspect of
their work and a strong interagency
of support services to refer clients to.
The FRC has also developed strong
partnerships with the Broadmeadows
and Moonee Valley Community
Legal Centres as part of the Family
Relationship Centre and Legal
Assistance Services Partnership Trial.
This partnership involves family law
solicitors explaining aspects of family
law to clients and offering private
advisory sessions. This has enabled
effective communication and planning
16
to take place for clients which has
resulted in many positive outcomes.
Feedback from clients engaged
with the FRC has been very positive.
There have been a high number of
parenting agreements reached and
this has meant that involvement with
the Family Courts has been avoided
for these families.
In June, Australian Healthcare
Associates on behalf of the Attorney
General’s Department and Department
of Families, Housing, Community
Services and Indigenous Affairs
conducted an audit of the FRC
and found the centre to be fully
compliant with all 15 Approval
Requirement Standards.
For information on the FRC go to:
www.mackillop.org.au or
www.familyrelationships.gov.au
Western Melbourne
Mackillop supports and resources
vulnerable families across the western
region of Melbourne, with offices
located at Foostcray and Melton.
Families present with multiple issues
including family breakdown, drug and
alcohol issues, domestic violence,
and parenting concerns.
ParentsLink, the Regional Parenting
Service for the western region of
Melbourne is based at Footscray.
It provides information, resources
and training in parent education to
professionals and agencies, as well as
facilitating programs for parents. In all
1,493 parents and 689 professionals
received parenting information and/
or education while 322 parents and
children attended playgroups run by
ParentsLink. One of the playgroups
in Sunshine incorporated a literacy
component where a staff member
assisted African and Indian families to
develop their English language skills
using cooking and food as a medium.
ParentsLink received an award from
the Governor of Victoria in November
for Excellence in Service Delivery to
Multicultural Victoria for its work
through the playgroups.
The Brimbank/Melton Child FIRST
had a very busy year receiving a
total of 1846 referrals. Child FIRST
provides a central regional intake
point for vulnerable families to be
quickly referred to regional family
and community services. Child FIRST
works closely with the Department
of Human Services (DHS), community
service agencies, primary health care
providers, and medical practitioners
in this area and has participated in
several community education forums
and networks to expand community
knowledge of this new intake point
for family services.
MacKillop delivered 8223.46 hours
of support service to families across
the Shire of Melton during the last
year and noticed an increase in the
complexity of issues facing families.
MacKillop provided family services
to 80 families in the inner western
area and also intensively supported a
further 33 families who were referred
by DHS to prevent children from being
placed in Out-of-Home Care.
MacKillop also supports families with
drug and alcohol issues and last year
the Substance Abuse Family Service
(SAFS) provided 129 episodes of
care, exceeding their yearly target
of 72. The Drug and Alcohol Family
Counselling service provided 61
episodes of care in the same period.
In response to the rapid population
growth in the outer part of the region,
the SAFS program outposted one
worker to be based at the Melton
office one day a week.
Annual Report
2009-2010
MacKillop
Family Services
Advocacy, Service Delivery
and Volunteers
The Quality and
Service Development
Unit brings together
the quality and
review, volunteer
development
and Aboriginal
partnership activities
of MacKillop.
The role of the
Unit is to facilitate
a coordinated
approach to each
of these initiatives.
Leading
advocacy on
significant issues
for children, young
people and their
families.
Over the last year the MacKillop
was involved in a series of external
compliance activities. MacKillop’s
Out-of-Home Care and family support
services were externally audited
against the Registration Standards
for Community Service Organisations
over a two week period in August
and September 2009. These services
represent the majority of MacKillop’s
service delivery.
MacKillop achieved an excellent
result and was granted registration
for three years. As part of MacKillop’s
commitment to continuous quality
improvement, internal reviews of lead
tenant services in three programs
and the St Augustine’s Education and
Training program were conducted.
The Unit also resources a range of
internal committees and working
groups (Home Based Care Issues
Group, Disability Working Group,
Diversity Group, Education Working
Group) to further develop the quality
of services provided.
In July 2009, the Volunteer
Development Coordinator joined the
Quality and Service Development
Team. This role has been active in
consolidating our practice with the
wide range of volunteers working
across the organisation.
A number of advocacy activities
facilitated by the Unit occurred
during the past year. These included:
- The preparation of a response to the
Department of Education and Early
Childhood Development’s review
of alternative education,
The team has also been active in a
number of sector activities. Unit staff
represent MacKillop on the Respite
Care Consortium that has been actively
advocating for greater recognition of
respite care as a preventative service.
Staff are also involved in a study
‘100 points of identity’ as part of the
University of Melbourne ‘Who Am I’
research project. This project focuses
on improving the practice of collecting
and recording identity information for
children and young people in Out-ofHome Care. In addition, MacKillop has
participated in research projects with
the Australian National University,
La Trobe University, and the University
of Ballarat.
In support of the movement to reduce
the compliance burden for community
organisations, MacKillop is actively
involved in the Department of Human
Services’ project to integrate the
Disability, Community Services
Registration and Housing Standards.
MacKillop continues to be involved
in the Esther’s Voice initiative, a
collaborative alliance with Good
Shepherd Youth and Family Services
and Jesuit Social Services. Esther’s
Voice provides an opportunity for the
agencies involved to discuss issues
impacting their client groups and
develop advocacy strategies, such as
undertaking and publishing research,
to address these concerns. During
2009-10 Esther’s Voice focused
on issues related to educational
disadvantage, identity and culture
in Catholic community service
organisations, and family violence.
- Contribution to the consultations
regarding the reform of the
Children’s Court processes, and
- Response to the development
of the National Standards for
Out-of-Home Care.
17
Aboriginal Partnerships
Annual Report
2009-2010
MacKillop
Family Services
Aboriginal Partnerships
The Coordinator
of Aboriginal
Partnerships,
Melissa Brickell,
has facilitated a
range of initiatives
to improve cultural
proficiency across
MacKillop.
Cultural awareness training sessions
have been run with staff and
volunteers with a particular focus
on developing and strengthening
partnerships with agencies working
with Aboriginal communities.
Site visits to relevant community
organisations such as the Aboriginal
Legal Service and the Secretariat
of National Aboriginal and Islander
Child Care have been conducted
and this networking has equipped
workers with the knowledge needed
to empower their clients to access
existing community services. This has
also assisted staff to work in a more
culturally sensitive and aware manner.
Partnerships with the Victorian
Aboriginal Child Care Agency, the
Western Indigenous Gathering Place
and the Wathaurong Aboriginal Cooperative have also been strengthened.
Several evaluation and monitoring
activities have been conducted across
MacKIllop sites, including the annual
National Aboriginal and Islander
Day Observance Committee audit,
which have helped to ensure the best
outcomes are achieved for Aboriginal
children in MacKillop’s care.
There have been a number of resources
developed to support staff in working
with their Aboriginal and Torres Strait
Islander clients. These have included
resources aimed at increasing access
for young people to educational
resources, such as computers.
In addition, the Cultural Events
calendar was developed and made
accessible to staff to highlight
relevant training and events.
Cultural competency training sessions
have also been held for direct service
staff. This has included upskilling
volunteers involved with the Firey
Youth Mentoring Program, a program
aimed at supporting young people
from an Aboriginal or Torres Strait
Islander or culturally and linguistically
diverse background.
The support needs
of Aboriginal and
Torres Strait Islander
clients have been
identified and tools
developed to respond
effectively.
MacKillop acknowledges the Traditional Custodians and their Elders
in each of the Communities where we work.
18
Donor Profile - Robert Stewart, Kew
When Robert Stewart and his brother
Francis were looking for ways for their
business to be able to give back to the
community, MacKillop was their first
choice. It was MacKillop’s work with
children and young people that made
the connection significant for Robert.
His family business, Bob Stewart of
Kew, has been specialising in selling
men’s wear and school uniforms for
over 80 years.
Robert says that it is his responsibility
as a successful business owner to
support those in the community
who may be experiencing hardship.
It was this undertaking that led to
Robert’s parents being supporters of
the Organisation for years and it was
through them that he came to learn
about the work MacKillop does.
But it is through the opportunities
Robert takes to support MacKillop
that makes his involvement truly
meaningful.
Robert recalls the frantic phone
call he received last Christmas from
MacKillop staff, desperately seeking
gifts for children because there had
been an unexpected shortfall. In a
matter of hours Robert was able to
call a friend, who offered to provide
a significant amount of sports
equipment for the young people.
Robert says it is times like those, when
he is able to directly provide support
and assistance in times of need, that
provide him with the opportunity to
be grateful for what he has and be able
to share some of it with others.
When Robert talks about why he
enjoys his involvement with MacKillop,
he thinks of the support and the hope
the young people experience from the
service. He thinks back to the Beyond
Words exhibition that he attended last
year, as he does every year, and says
the artwork is indicative of the role
MacKillop plays in each young
person’s life.
“There is a story in each painting...
they are incredibly expressive and
moving....they show the journey
of MacKillop reaching out to the
kids they are helping and bringing
them forward.”
19
Staff Development
Annual Report
2009-2010
Excellence Awards
MacKillop
Family Services
Staff Development
The emphasis on
proactive and holistic
safety approaches
initiated over 2009/10
continues to gain
momentum.
2009-2010 saw a significant
emphasis on the development and
implementation of proactive and
holistic safety approaches. The
Wellbeing and Safety Strategy was
launched and encompasses more
than forty projects. The key focus
of the Strategy is to increase staff
engagement and safety awareness
and to support this goal training
sessions have been delivered to staff.
MacKillop’s consultation and
communication processes continued
to be a strength; the Health and Safety
Committee met six times and local
work group meetings for staff and
managers were held regularly.
To further support staff, Worker
Health Checks were conducted
and flu vaccinations made available.
In addition, the Employee Assistance
Program continued to be made
available to and utilised by staff.
Annual Report
2009-2010
MacKillop
Family Services
Excellence Awards
In addition to the Wellbeing and
Safety training offered, the Human
Resources Unit continued to facilitate
Level 2 Workplace First Aid, Frontline
Supervision for New Supervisors
training, Emergency Fire Safety
training and Staff Induction.
During the last year, 541 staff and
11 volunteers attended internallyfacilitated training, and an additional
48 staff attended external training.
Effective management of challenging
client behaviours and work related
stress continued to be a significant
challenge and training has been
developed to respond to this.
The Excellence
Awards are presented
to a staff member,
volunteer and child,
young person or
family with whom
we work. The
following Awards
were presented at
the 2009 Annual
Public Meeting:
THE CATHERINE MCAULEY
AWARD FOR EXCELLENCE
IN VOLUNTEERING
Jan and John Wilson – Circle Program
Caregivers (Therapeutic Foster Care)
MacKillop’s
consultation and
communication
processes continue
to be a strength.
Jan and John have been accredited
foster carers for 13 years and have
provided placements to children
of all ages, including sibling groups
of up to six children. Jan and John
are accredited carers in the ‘Circle
Program’ and have demonstrated
an outstanding commitment to the
principles of therapeutic practice.
They have readily shared their
knowledge and expertise with
caregivers and program staff and
have effectively collaborated with
professionals and families to further
the best interests of the children in
their care.
THE EDMUND RICE AWARD
FOR EXCELLENCE IN
PROFESSIONAL PRACTICE
THE MARY MACKILLOP
AWARD FOR COURAGE
IN LIFE
Trevor Dray – Youth Services
North West Victoria St Footscray.
Coordinator of Residential Care and
Alison, Matthew and Noah Muscat
Liz Moloney – Coordinator Family and
Community Services (joint winners)
Trevor has demonstrated a high level
of commitment and dedication to
the young people he has worked with
at MacKillop over the last 14 years.
Trevor has built excellent working
partnerships to ensure positive
outcomes for the young people in our
care and continues to demonstrate
outstanding leadership in guiding
the residential staff. Trevor has also
contributed to a number of MacKillop
development projects and continues
to seek innovative ways to improve
direct service.
Liz has played an integral role in the
restructuring and development of
the Family Services Division since
joining the Organisation in 2000.
Liz is a strong advocate for best policy
and practice within MacKillop and
provides outstanding leadership and
support to her staff which inspires
perseverance and hope. Liz’s ability to
consistently work with optimism and
compassion has been an inspiration
to the staff and clients around her
and has resulted in many positive
outcomes across all facets of her work.
The Muscat family have demonstrated
significant courage and strength over
the past few years. At four months
of age their daughter Alexa was
diagnosed with Leukodystrophy
and was given six months to live.
Over the next three years, with
assistance from MacKillop’s Early
Choices funding, Alison and Matthew
provided tremendous and inspirational
care to their daughter; building a
specially designed house to meet her
needs and providing her with love that
saw her live well beyond the prognosis
given to her.
Noah was three months old when
Alexa passed away and it was at this
point that he too began displaying
signs of the illness. During this time
MacKillop continued their support
and involvement with the family;
assisting with Alexa’s funeral costs
and providing emotional and financial
support throughout Noah’s treatment.
To this day MacKillop remains involved
with Noah and the Muscat family.
The Muscat family have been an
inspiration to all who have worked
with them or been touched by their
story in some way. Their strength,
love and hope continues to motivate
and amaze those around them.
The Excellence
Awards are symbolic
of MacKillop
meeting the needs
of people today in the
same spirit of
its Founders.
20
21
Excellence Awards
Annual Report
2009-2010
MacKillop
Family Services
Excellence Awards
Annual Report
2009-2010
The Edmund Rice
Award for Excellence
in Professional
Practice
The Mary MacKillop
Award for Courage
in Life
MacKillop
Family Services
Excellence Awards
MacKillop
acknowledges
and congratulates
the 15 nominees
for 2010.
The Catherine McAuley
Award for Excellence
in Volunteering
Joint winners
Patricia and Charles Oakenfull
Foster Carer
Trish and Charles have been fostering
children for some 40 years. In this time
they have fostered over 170 children
(some from the St Joseph’s Babies
Home) and some of which have had
profound and complex disabilities
and medical/special needs.
Their enduring commitment and
motivation to provide the highest
quality care has a significant impact
on their children’s quality of life. They
source and engage quality specialists,
treatment and medical professionals
for their foster children to ensure
that the child’s long-term care can be
transferred and maintained in their
future home and that the children feel
a connectedness to their community.
In addition to raising their biological
children they have adopted two
children and fostered another
since birth.
Trish and Charles were founding
members of an Action Group for
disabled children in the 1980’s,
a group they decided to establish
when they identified a gap in service
for these vulnerable children that
still runs today.
Today Trish and Charles continue to
care for children and young people
with severe disabilities and complex
needs and do this in a way that
demonstrates unconditional love,
unwavering commitment and an
attunement to the child’s needs that
is indicative of many birth parents.
22
Margaret Willmott
Foster Carer
Margaret has been a foster carer for
30 years and has cared for more than
100 children with her husband Stuart.
She is committed to providing quality
care to many children with specialised
care needs. She attends to her own
professional development by attending
MacKillop Family Services events and
post-accreditation foster care training
and provides support to other carers.
Most recently Margaret has provided
care to a child with a severe physical
disability and complex needs for the
past 7 years. She attends the many
hospital and therapy appointments
and spends hours at the Royal
Children’s Hospital when the child
is hospitalised for extended periods.
She has supported the child not only
with medical needs but also with
educational and social needs.
Margaret develops good relationships
with professionals in the child’s
networks and works closely and
effectively with therapists to get the
best possible outcome for children in
her care. Margaret is eager to learn
and understand about how to best
support the child in her care.
Margaret has provided a nurturing,
stable and stimulating environment
for the child in her care as well as the
many children who have been in her
care in the past.
Susan Seletto
Southern Residential Services Unit
Supervisor, Residential Care
Sue has worked as a Residential
Care Worker, and more recently
a Residential Unit Supervisor,
for over seven years.
All young people who are and have
been in Sue’s care attend school
full time and are involved in extra
curricular activities. Sue also
supports young people who have
exited MacKillop’s care after their
18th birthday. She has the ability to
train new staff and act as a positive
role model. She is tireless in her
endeavours to make the out-of-home
care experience of all young people
that come into her care as positive
an experience.
Stephanie Blake
A former resident
Stephanie has a long connection
to MacKillop. She is a ‘Forgotten
Australian”.
Together with her three younger
siblings, Stephanie was in care at
St Joseph’s Surrey Hills and St Vincent
de Paul Black Rock.
Stephanie left school before
completing Year 10. She married at
18 years old and had two children
before separating when her youngest
was a baby. She was a devoted and
capable single mother who worked
part-time and while the children were
pre-schoolers completed Year 12.
Long Service Awards:
MacKillop congratulates 45 staff on
achieving long service milestones.
As at 30 June 2010, 20 new members
of staff were added to the list of
staff achieving five years service,
14 achieving 10 years service, four
achieving 15 years service and six
have been in the organisation for
20 years or more.
Anne Condon has this year worked for
the Organisation for 33 years and we
congratulate and thank her for her
outstanding contribution to MacKillop.
During this time, Stephanie
supported both of her parents
through terminal illnesses.
Sue has created a home-like
environment and encourages young
people to invite friends and family to
visit for meals and to have ‘sleep overs’
which gives the young people a sense
of ownership and pride in their home.
Stephanie always put her children’s
welfare and interests first whilst
trying to improve her own prospects.
She maintains a very strong,
supportive and caring relationship
with both her children.
Sue shows a level of compassion that
is not easily replicated and her passion
for the work is shown through the
outcomes she has with young people
exiting her care. Sue has built strong
working relationships with other
services and this contributes to many
positive and sustainable outcomes for
the young people in MacKillop’s care.
Stephanie successfully completed
studies in Community Development
despite personal financial struggles
and the demands of single motherhood.
She continues to support her siblings
where possible.
Director Community Programs
Ms Anne Condon
She is wise and insightful and
compassionate in her support and
concern for other former residents.
Stephanie is an inspiration for her
courage and perseverance to achieve
her goal of gaining professional
qualifications in order to help others.
She is full of grace and humility and
possesses a profound desire to
help others.
23
Governance
Annual Report
2009-2010
MacKillop
Family Services
Governance
Annual Report
2009-2010
ORDINARY DIRECTORS
Mr David Graham
B.Bus, Dip LG., MBA
Appointed Director on
16 November 2005
MacKillop
Family Services
Governance
How we are
constituted:
Our Patrons:
MacKillop Family Services Limited is
a company limited by guarantee. (ACN
078 299 288, ABN 79 078 299 288).
Lady Gobbo
Lady Elizabeth Proust
Dr Robert Fitzgerald AM
We trade under the name MacKillop
Family Services and are subject to the
MacKillop Family Services Act 1998.
We thank them for their support.
We are honoured to enjoy the
Patronage of three great Australians:
BOARD
The Board has overall responsibility
for the governance of the Organisation.
In particular, the Board oversees: the
achievements of organisational aims,
strategic planning and review, the
nurturing of the ethos and spirit of
the organisation, compliance and legal
obligations, financial planning and
performance, risk compliance, agency
policy review and endorsement,
promotion and fundraising, and
provide an accountability function
to the members, funding bodies and
the community.
The Board, at the members’ direction,
employs the Chief Executive Officer
to implement its decisions and hold
responsibility for the day to day
management of the organisation.
The current Board members,
their qualifications, skills and
experience and their responsibilities
are as follows:
CHAIRPERSON
Mr John Hurren
MBA, BEng, ARMIT
Director since February 1999
Chairperson since October 2003
General Manager,
Catholic Development Fund
Convenor of the Executive Committee
24
CONGREGATIONAL
REPRESENTATIVES
SISTERS OF MERCY
Sr Judith Davey rsm
Dip.T., Dip.Rem.T., Grad. Dip. Mission
Formation and Study
Director since March 2002
Business & Finance Officer
Member of the Quality and Advocacy
Committee, Ethics Standing
Committee and Strategic Plan
Steering Committee
SISTERS OF ST JOSEPH
Ms Naomi Brown
Dip Teaching, G. Dip Spec Ed, G. Dip
Business
Appointed director on
18 November 2009
Chief Executive Officer, Australasian
Fire & Emergency Service Authorities
Council
Convenor of the Audit and Risk
Management Committee
Mr Jarrod Coysh
BCom (Melb), MBA (MBS)
Appointed Director on
18 November 2008
Sr Kathleen Crameri rsj
TPTC, SRN Div 1 GN, Mid., Ger., Cert IV
Management R.A.S.
Appointed Director on
16 November 2005
General Manager, NAB Education and
Community Business, Institutional
Banking, NAB
Retired Director of Nursing/Manager
Mr John Gamble
Teachers Cert, B. Ed, G. Dip Ed Studies
(Religious Ed), Master of Ed
Member of the Quality and Advocacy
Committee and Strategic Plan
Steering Committee
CHRISTIAN BROTHERS
Br Francis Hennessy cfc
BA, TSTC
Director since July 2002
Cluster Leader, Oceania Province
Member of the Audit and Risk
Management Committee
CHIEF EXECUTIVE
OFFICER
Ms Micaela Cronin
BA, BSW, GradDip CD, GDM
Member of the Finance and
Legal Committee
Appointed Director on
18 November 2009
Retired Relieving Director, Catholic
Education Office Wollongong and
Head of Employee Services
Convenor of the Community Liaison
Committee NSW
Retired Director of Corporate
Management
Convenor of the Finance and Legal
Committee and Member of the
Executive Committee
Ms Anne O’Loughlin
LLB (Hons), BA, Dip. Soc. Sci. (Justice).
Director since November 2006
Solicitor
Member of the Finance and Legal
Committee and Strategic Plan Steering
Committee
Ms Marilyn Webster
BA, Dip. Soc. Stud., Dip. App. Sci., AASW
Director since June 2001
Manager Social Policy and Research
Unit, Good Shepherd Youth and
Family Service
Convenor of the Ethics Standing
Committee
Mr Lawrence Lavelle AM
Fellow, Institution of Fire Engineers
Director since June 2002
Company Director
Convenor of the Audit and Risk
Management Committee
Retired as Director on
18 November 2009
Mr Frank Peppard
BCom, GAICD
Director since November 2006
Associate Director, Business
Development, Consumer and Public
Affairs, Auto & General Insurance
Convenor of the Promotions and
Capital Appeal Committee and
Member of Strategic Plan Steering
Committee
Ms Patrice Scales
BA, MA (Communications)
Director since October 2003
Communications and Fundraising
Consultant
Deputy Chairperson, Convenor of
the Quality and Advocacy Committee,
Strategic Plan Steering Committee,
Community Liaison Committee
NSW and Member of the
Executive Committee
COMPANY SECRETARY
Mr Graham Boal
BCom, (Accounting) ASA, FAICD
25
Management Team
Annual Report
2009-2010
Organisational Structure
MacKillop
Family Services
Management Team
Annual Report
2009-2010
MacKillop
Family Services
Organisational Structure
Chief
Executive
Officer
Board of
Directors
Members
Personal Assistant
to CEO
Chief Executive Officer
Ms Micaela Cronin
BA, BSW, GradDip CD, GDM
Director of Finance and Business
Mr Graham Boal
BCom (Accounting)., ASA, FAICD
Director Community Programs
Ms Anne Condon
BCom., Dip.Soc.S., MSW
Director
of Advocacy
& Service
Development
Director
of Finance
& Business
Services
Director of
Community
Programs
Quality & Review
Director of Out of Home Care
Dr Vicky Flory
BA (Hons)., D.Psych
General Manager – New South Wales
Jude Ekerick
Director of Community Relations
Mr Grant Thomas
BBus., M.Soc.Sci., MBA
Director
of Ethos
& Culture
Finance
Aboriginal
Partnerships
Information
Technology
Volunteer
Development
Director
of Community
Relations
Director
of Human
Resources
Director of
Out of Home
Care
Eddy’s Place
Eddy’s Out West
Heritage &
Information
Service
Training &
Development
Fundraising
Wellbeing
& Safety
Property
Disability Services
Metro
Bayview Disability
Services General
Manager
NSW Services
Media &
Communications
Business
Development
Alternate Care
North West
Family & Community
Services
Director of Advocacy and Service
Development
Mr Gavin Kempin
Dip. YW., Grad. Dip. AE&T., M. Ed
Director of Ethos and Culture
Ms Anita Mueller
BA, Grad Dip Sec Education, Grad Dip
Information Mgt
Family Relationship
Program
St Augustine’s
Education &
Training
Mitzi Fersch was employed as Director of Human Resources
from April 2009 to August 2010.
26
Youth Services
North West
Southern Services
Youth Services
Barwon
Mercy Children’s
Services
27
Acknowledgement
and Thanks
Annual Report
2009-2010
MacKillop
Family Services
Acknowledgement
and Thanks
Annual Report
2009-2010
Champions
Loyola College
MacKillop Catholic College Werribee
Melbourne Artists’ Supplies
Motion Press
National Australia Bank
National Gallery of Victoria
Redd HR/IR Consultancy
Rotary Club of Huntingdale
Rotary Club of Melton
Royal Agricultural Society of Victoria
Scallybags
Schneider Theodosi Orthodontists
St David’s Uniting Church
St Kevin’s College
The Word Co. Pty Ltd
Thomson - GA Thomson & Co (Carlton)
Pty Ltd
Toorak Ecumenical Movement and
Food for Friends
Toyworld
VECCI
Vodafone Pty Ltd
Wallara Asset Management Pty Ltd
Werribee Court Fund
Westpac Banking Corporation
Westpac Banking Corporation Social Club
Westpac Banking Corporation
Business Loan Originations VIC
Wines by Design
MacKillop
Family Services
Acknowledgement
and Thanks
Thank you to all
of our volunteers
and supporters for
all of their hard
work over the past
twelve months.
To our Patrons, the Board and its
committees, our senior management
team and the wider group of managers
and coordinators, we extend our
thanks for a sustained and successful
effort through a difficult period.
We also acknowledge our donors,
funding bodies and supporters for
their encouragement and generosity.
Melbourne Community Foundation Silver Gold Fund
R E Ross Trust
State Trustees Community Grants
The Dimmick Charitable Trust
The Invergowrie Foundation
The Marian & E H Flack Trust
The William Angliss (Victoria)
Charitable Fund
OUR SUPPORTERS
Bequests
Other Organisations
Estate Charles Tutty
Estate Edward O’Connell
Estate Father Leo Hartnett
Estate Father Peter Acton Youngberry
Estate James Moloney
Estate John E Taylor
Estate John Michael Toohey
Estate Leo Byrne Halpin
Estate Margaret Conway
Estate Margradia McGregor
Estate Marie Goldspink
Estate Mary Anne Edwards
Estate Michael Joseph Treacy
Estate Natalie Mary O’Sullevan
Estate Patrick Peter Lacey
Estate Sheila Margaret Reen
The William & Mary Ievers & Sons
Maintenance Fund from Estate
George H Ievers
Estate of W E and M E Flanagan
Estate William Theodore Hogan
The James McConnell Kerr Trust
The John Henry Charitable Trust
The Patrick J McMahon Trust
The Patrick A Foley Trust
Trusts and Foundations
Bell Charitable Fund
Beswick Family Fund
Collier Charitable Fund
Helen Macpherson Smith Trust
Hilton White Bequest
Joe White Bequest
Melbourne Community Foundation MacroMelbourne Initiative
28
All Souls’ Opportunity Shop
Australian Public Benevolent Society Ltd
Bayside Churches & Community
Action Network (BayNET)
Bayside City Council
Catholic Women’s League of Victoria
and Wagga Wagga
Christian Brothers Community
Christian Brothers Waverley College
City of Greater Geelong - Cultural
Development Unit
Costco
Emanuel Pty Ltd
Heritage Victoria
Luv-A-Duck Pty Ltd
Mulnot Pty Ltd
Redemptionits Community
Rotary Club of Melton
Scotch College
Siena College
Sisters of Mercy Melbourne
Congregation
Sisters Of St Joseph
St Francis Xavier Parish
Sunshine Magistrates Court
United Way - Geelong
Werribee Court Fund
Werribee Magistrates Court
Z Couriers
Allianz Australia Insurance Limited
Angela Rutherford Pty Ltd
ANZ - Human Resources Shared
Services
Becks Wiggins Stokes Pty Ltd
Bob Stewart of Kew
Borders Books & Music - Highpoint
Children’s Book Council of Australia
Inc. - Victorian Branch
Clare Catholic High School
Classic Press (Holdings) Pty Ltd
CO2 Australia
Commonwealth Bank Australia Staff
Social and Charity Club
Courthouse Café
Crawford Productions Pty Ltd
Daley at Chimmey’s Cafe
Design Electrical Pty Ltd
Directivity Pty Ltd
Federation Square
Fletcher Jones Support
Geelong Fine Arts School
Haven Licensing Pty Ltd
Heritage Victoria
Hill Consultants
insyncsurveys
Kelly Strategic Influence Pty Ltd
Laurelee Dance Club
Liberty International Underwriters
Little Picasso
Linfox-Coles RDC
Victoria State Government
Department of Human Services
Department of Education and Early
Childhood Development
Department of Health
New South Wales State
Government
Department of Human Services
Commonwealth
Government
Department of Families, Housing,
Community Services and Indigenous
Affairs
Department of Health and Ageing
Victoria Local Government
Shire of Melton
City of Stonnington
To donate to MacKillop visit
www.mackillop.org.au
Or phone our supporter
services team on 1300 218 935
29
Annual Report
2009-2010
Financial Summary Report
MacKillop
Family Services
Annual Report
2009-2010
MacKillop
Family Services
Financial Summary Report
The financial
information
presented in this
Annual Report has
been derived from
the audited Financial
Report of MacKillop
Family Services for
the year ended 30
June 2010. A copy
of the full financial
report and auditor’s
report is available
on request, free
of charge.
Entity Overview
Geographical Area
MacKillop Family Services Ltd
(‘MacKillop’) is a company limited
by guarantee and is incorporated
and domiciled in Australia.
MacKillop provides services in
Melbourne, Sydney, Geelong
and Wollongong.
MacKillop is responsible for the works
previously conducted by the following
Founding Agencies:
Employees
(i) Christian Brothers’ Child, Youth
and Family Services, Footscray
which included;
(a) St Augustine’s Adolescent and
Family Services Whittington
(b) St Joseph’s Homes for Children,
Flemington
(c) St Vincent’s Boys Home, South
Melbourne
(ii) Mercy Family Care Centre North Geelong
(iii) St Vincent de Paul Child & Family Services Black Rock
(iv) St Anthony’s Family Service
Footscray
(v) St Joseph’s Babies and Family
Services Glenroy
Since commencement of operations,
MacKillop has become responsible
for continuing the works of the
following organisation:
(i)Edmund Rice Community
Services, NSW
Principal Activities
Volunteer – Gwen, Barwon
Gwen Di Cecco from Apollo Bay first
became a Foster Carer over thirty
years ago when she was a single
mother. A mother of four and a
grandmother of eight, Gwen provides
respite, pre-adoption and long-term
care to children and young people.
30
Gwen said being a Foster Carer meant
providing hope to young people’s lives
where previously there may not have
been much.
“A lot of people probably wonder why
I do it but when you get children... and
you get them to start smiling and being
happy it’s very rewarding.”
MacKillop’s principal activities are
the provision of Home Based and
Residential Care Services, Disability
Services, Youth Support and Outreach
Services, Educational Services, Family
Support and Preservation Services,
Heritage and Information Services
for former residents along with
Advocacy and Research to vulnerable
and disadvantaged children and young
people and their families, utilising
self generated, Federal and State
government funding.
The average number of full-time, parttime and casual employees during the
financial year ended 30 June 2010 was
534 (2009: 541 employees).
Volunteers
During the year, MacKillop had some
450 volunteers assisting with its works.
Greening
MacKillop has a ‘Greening Committee’
which continually looks at ways the
Organisation can reduce its carbon
‘footprint’. During the past year
the Organisation has downsized its
vehicle fleet (large vehicles replaced
with smaller vehicles), increased its
purchase of green energy, commenced
using suitable recycled paper in
copiers, completed an environmental
assessment on one of its largest work
sites and have commenced trialling
the use of alternate ‘green’ chemicals
in a number of its work sites.
Operating Result for
the Period
The company reported an operating
profit of $1,216,105 for the year.
However, this reported operating
profit includes income received
outside of MacKillop’s normal
activities and is of a capital and
unbudgeted nature. This income
is used to fund capital works or is
invested to fund the ongoing works
of MacKillop. A reconciliation of
the reported profit is shown below.
The reported other comprehensive
income is the gain in financial
assets yet to be realised.
Gwen’s name and photograph have been changed.
31
Financial Summary Report
Continued...
Annual Report
2009-2010
Statement of Comprehensive Income
For The Year Ended 30 June 2010
MacKillop
Family Services
Financial Summary Report
Continued...
Annual Report
2009-2010
MacKillop
Family Services
Statement of Comprehensive
Income For The Year Ended
30 June 2010
The reported operating profit consists
of the following amounts:
$
Operating profit
1,216,105
Revenue
Non-operating activities
Other income
2010
$
2009
$
34,340,197
31,193,484
1,669,901
1,941,504
Bequest income
757,925
Employee benefits expense
(24,658,713)
(21,938,729)
Transfer of funds from the Christian Brothers Victoria
106,546
Depreciation and amortisation expense
(1,237,064)
(1,199,487)
(3,692,146)
(3,829,301)
(134,212)
(195,622)
Transfer of funds from the Sisters of St Joseph
30,000
Client expense
Transfer of funds from the Sisters of Mercy
30,000
Fundraising and volunteer expense
Transfer of funds from the Christian Brothers New South Wales
346,240
Property maintenance and equipment expenses
(2,041,165)
(2,338,964)
Capital Appeal Funds
399,190
Rental expense
(602,371)
(537,497)
Motor vehicle running expense
Total non-operating activities income
1,669,901
Loss from operating activities
(453,796)
(578,282)
(585,241)
Audit and legal expense
(50,435)
(88,892)
Administration expense
(1,395,041)
(1,178,959)
(404,564)
(712,497)
-
(746,624)
1,216,105
(216,825)
-
-
1,216,105
(216,825)
Other expenses
Unrealised impairment losses on investments
Profit / (loss) before income tax expense
Revenue
2010
2009
Government grants
88%
84%
Other comprehensive income
Enterprise income
1%
1%
Net gain / (loss) on revaluation of financial assets
1,242,237
(1,854,853)
Bequests
2%
1%
Other comprehensive income for the year, net of tax
1,242,237
(1,854,853)
Trust funds
1%
1%
Total comprehensive income for the year
2,458,342
(2,071,678)
Donations/fundraising
1%
2%
Investment income
3%
4%
Other income – includes funds from Founding Congregations
and Capital Appeal Fund
4%
7%
2010
2009
71%
66%
EXPENSES
Employee benefits expense
32
Income tax expense
Depreciation and amortisation expense
3%
4%
Client expense
11%
11%
Fundraising and volunteer expense
0%
1%
Property maintenance and equipment expenses
6%
7%
Rental expense
2%
2%
Motor vehicle running expense
2%
2%
Audit and legal expense
0%
0%
Administration expense
4%
3%
Other expenses
1%
2%
Unrealised impairment losses on investments
0%
2%
Profit / (loss) for the year
33
Statement of Financial Position
as at 30 June 2010
Annual Report
2009-2010
Statement of Cash Flows
MacKillop
Family Services
Statement of Financial Position
as at 30 June 2010
2010
$
2009
$
Cash and cash equivalents
2,528,363
6,154,776
Trade and other receivables
1,014,371
1,302,460
Financial assets
14,000,000
11,000,000
TOTAL CURRENT ASSETS
17,542,734
18,457,236
Annual Report
2009-2010
Statement of Cash Flows
2010
$
Inflows
(Outflows)
2009
$
Inflows
(Outflows)
Receipts from government and other
36,486,117
32,076,991
Payments to suppliers and employees
(35,870,784)
(32,471,035)
51,109
100,777
Interest received
1,484,677
1,833,935
Net cash provided by operating activities
2,151,119
1,540,668
(1,999,036)
(1,955,058)
721,504
506,871
Net increase in investment funds
(4,500,000)
(3,131,107)
Net cash used in investing activities
(5,777,532)
(4,579,294)
(3,626,413)
(3,038,626)
CURRENT ASSETS
CASH FLOWS FROM OPERATING ACTIVITIES
Dividends received
NON-CURRENT ASSETS
Financial assets
14,136,577
11,394,340
Property, plant and equipment
11,878,139
11,766,017
TOTAL NON-CURRENT ASSETS
26,014,716
23,160,357
TOTAL ASSETS
43,557,450
41,617,593
CASH FLOWS FROM INVESTMENT ACTIVITIES
Payment for property, plant and equipment
CURRENT LIABILITIES
MacKillop
Family Services
Proceeds from sale of property, plant and equipment
Trade and other payables
1,918,956
2,378,552
Short-term provisions
2,062,325
1,938,436
Other
3,115,632
3,043,792
Net decrease in cash and cash equivalents
TOTAL CURRENT LIABILITIES
7,096,913
7,360,780
Cash and cash equivalents at beginning
of the financial year
6,154,776
9,193,402
Cash and cash equivalents at end of the financial year
2,528,363
6,154,776
NON-CURRENT LIABILITIES
Long-term provisions
876,561
982,148
Other
130,328
279,359
TOTAL NON-CURRENT LIABILITIES
1,006,889
1,261,507
TOTAL LIABILITIES
8,103,802
8,622,287
35,453,648
32,995,306
23,481,100
23,481,100
3,714,183
3,714,183
NET ASSETS
EQUITY
Contributed funds reserve
Trust funds reserve
Capital appeal reserve
Financial assets reserve
Retained earnings
TOTAL EQUITY
34
381,137
605,083
5,336,705
4,094,468
2,540,523
1,100,472
35,453,648
32,995,306
35
Our approach
Annual Report
2009-2010
MacKillop
Family Services
Our approach
Annual Report
2009-2010
MacKillop
Family Services
Justice
HOPE
Collaboration
Compassion
Respect
36
37
Our approach
Annual Report
2009-2010
MacKillop
Family Services
How to
contact us:
VICTORIA
OUT OF HOME CARE
Registered Office ABN 79 078 299 288
Level 1, 123 Paisley Street, Footscray VIC 3011
Telephone +61 3 9687 7166
Alternate Care North West
9 Victoria Street, Footscray VIC 3011
Telephone +61 3 8398 6800
Donation Hotline: 1300 218 935
Volunteering Hotline: 1300 791 677
Youth Services North West
9 Victoria Street, Footscray VIC 3011
Telephone +61 3 8398 6800
Advocacy and Service Development
22 Pin Oak Crescent, Flemington VIC 3031
Telephone +61 3 9381 6999
Heritage and Information Service
237 Cecil Street, South Melbourne VIC 3205
Telephone +61 3 9699 9177
COMMUNITY PROGRAMS
Disability Services Metro
118 Commercial Road, Footscray VIC 3011
Telephone +61 3 9680 8444
Bayview Disability Services
Helen Street, North Geelong VIC 3215
Telephone +61 3 5278 9211
Family and Community Services
118 Commercial Road, Footscray VIC 3011
Telephone +61 3 9680 8444
Southern Services
237 Cecil Street, South Melbourne VIC 3205
Telephone +61 3 9699 9177
Youth Services Barwon
Helen Street, North Geelong VIC 3215
Telephone +61 3 5278 9211
Mercy Children’s Services
Helen Street, North Geelong VIC 3215
Telephone +61 3 5278 9211
NEW SOUTH WALES
Eddy’s Out West and Eddy’s Place
15 Henley Road, Homebush West NSW 2140
Telephone +61 2 9628 3333
390-392 High Street, Melton VIC 3337
Telephone +61 3 8746 0500
Family Relationship Program
Level 1, Building 1, 1100 Pascoe Vale Road
Broadmeadows VIC 3047
Telephone +61 3 9351 3700
St Augustine’s Education and Training
27-33 Oxford Street, Whittington VIC 3220
Telephone +61 3 5248 2557
Printed on Nordset an environmentally responsible paper produced from FSC (Mixed Sources)
CoC certified pulp from Well Managed Forests, is Elemental Chlorine Free (ECF) and is made Carbon Neutral.
www.mackillop.org.au
38