C ritic al Info rm atio n S um m ary
International SMS
Surepage diversion
Surepage message
55¢ per standard SMS message sent
40¢ flagfall + 99¢ per minute or part
99¢ per message sent
To see the details for other rates, you can refer to the Standard Pricing
Table.
BYO (Sp ring ) Sm all
$ 19/ m o
CALL, SMS AND MMS CHARGES TO
INTERNATIONAL NUMBERS
Your monthly allowances do not include calls to international numbers.
These would be charged on top of your monthly access fee.
International MMS
International Calls
75¢ per message sent
Please refer to international pricing on our site
Re d isc o ve r yo ur wo rld .
DATA CHARGES
Here’s a short 2-page summary with key information
about your mobile plan.
If you go over your 1 GB of Monthly Data Allowance, you will have to
pay excess data charges. Excess data is charged at the following rate:
50 ¢ p e r M B
We calculate data as 1,000 MB per GB, and 1,000 KB per MB
Information About the Service
BILLING
THE SPECIAL OFFER
Your first bill could have charges that relate for part of the month until
the next billing period starts. It will also have charges in advance for
the next month. The only payment option is direct debit of your
nominated credit card and Live Connected do not charge credit card
surcharges.
This plan has the following allowances:
$ 50 0 Talk and Text to Anyone
1 GB of Data
MINIMUM TERM
Your first month and final month are billed pro-rata. For example, if
your service is activated halfway through the month, you will only be
billed for half of the monthly access fee. And similarly, you will also
only have half of your allowances. For more information, please see
http://support.liveconnected.com.au/entries/21234946-what-is-prorata-billing
No m inim um te rm c anc e l anytim e with just 30 d ays no tic e
THE TOTAL MINIMUM PLAN COST
The total minimum amount that you will pay each month is $19
WHAT’S INCLUDED
Your Monthly Talk and Text to Anyone allowance can be used for
standard national voice calls, voicemail deposits and retrievals,
Surepage diversions, Surepage messages, calls to 13, 1300 and 1800
numbers, sending standard national and international SMS, along with
standard national MMS.
Information About Pricing
YOUR MINIMUM MONTHLY CHARGE
Your minimum monthly charge is $ 19.
If you go over your monthly call and/or data allowance per month, or
use your service for things that are not included in your call and/or
data allowances, this amount will be higher.
Your Monthly Data allowance can be used to access internet from your
Live Connected mobile whilst in Australia.
WHAT’S NOT INCLUDED
EARLY TERMINATION CHARGE
Your monthly Talk and Text allowance to anyone can’t be used for
things that aren’t specifically mentioned as being included such as
(but not limited to): international MMS, international voice calls,
including calls to fixed lines or GSM mobiles that switch/divert or reroute overseas; video calling, international video, international roaming
or international video calling; calls to 124 YES (124 937), Optus Zoo
Browsing, Optus Zoo Downloads, Content Packs, Mobile Internet
usage, TrueLocal usage, Directory Assistance, Premium
Calls/SMS/MMS, VOIP services and usage, 12XX and 19XX services or
any other content charges.
On this plan that are no early termination charges. You can cancel
anytime with 30 days notice.
For more information on how to cancel your service refer to:
http://support.liveconnected.com.au/entries/21224333-how-do-icancel-my-plan
COMPARISON RATES
Here’s some useful information for you to make it easier to compare
between providers.
If you do go over your usage for any of the allowances, please note
that the amount you have gone over by can’t be placed into another
allowance. For example, if you go over your Monthly Data Allowance,
the excess amount can’t be placed into your Monthly Talk and Text to
Anyone Allowance.
The cost of making a 2-minute Standard National Mobile Call is:
$ 2.38 (40¢ flagfall + 2 x 99¢ per minute)
The cost of Standard National Mobile SMS is: 30 ¢
The cost of a MB of excess data is: 50 ¢
CALL, SMS AND MMS CHARGES IN AUSTRALIA
MAXIMUM NO. OF 2-MIN CALLS
These are the rates used to work out your usage for your $500
Monthly Call Allowance to Anyone as well as the charges if you go over
the allowance each month:
National Calls
Voicemail Retrieval
National SMS
National MMS
For your Talk and Text to Anyone Allowance
If you restricted your use solely to Standard National Mobile Calls each
of 2 minutes in duration, you could make 210 calls.
40 ¢ flagfall + 99¢ per minute or part
40 ¢ flagfall + 99¢ per minute or part
30¢ per standard SMS message sent
55¢ per message sent
Other Information
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USAGE METER AND RECORDS
We have an easy-to-use usage meter. To see your usage meter, go to:
www.liveconnected.com.au/user/services
This will take you to your Dashboard of services. Click on the service
you’re checking up on, and this will take you to your usage meter.
Underneath your usage meter, you will see a link to “View all Records”.
Click this link if you want to see all the call and data records for the
current month.
Please bear in mind that the usage meter relies on records coming
through from our host network which runs around 48 hours behind
actual usage and this delay could be greater if there are outages.
Please make sure you adjust your usage accordingly.
If you want to see the call and data records that relate to your most
recent invoice i.e. the previous month, go to:
www.liveconnected.com.au/user/account
From here, click on “Invoices” and this will take you to a list of all of
your invoices. You will also see a link to “View all Records”. Click this
link if you want to see all the call and data records for your most recent
invoice.
USING YOUR SERVICE OVERSEAS
Roaming internationally can be incredibly expensive as the rates and
costs are largely determined by overseas providers and all roaming
calls are charged in addition to your monthly access fees.
We recommend referring to our International Roaming Policy which
can be found in the footer of our website.
WE’RE HERE FOR YOU
If there is anything at all you want to ask us or need help in, you can
go to http://support.liveconnected.com.au and submit a ticket. Our
support team will do whatever they can to help you.
On our Support page, you may also be able to find the answer you’re
looking for by searching the “Fountain of Knowledge”. For the latest
updates, announcements, and to stay in touch with the LC community,
“like” us at www.facebook.com/liveconnected
Accessing our internal dispute resolution processes
To make it easier for you to access our internal dispute resolution
process, you can access this in the same central support location.
Simply go to http://support.liveconnected.com.au and for the field “I’d
like help with” choose “Complaint”
Telecommunications Industry Ombudsman
If once you’ve accessed both our support and internal dispute
resolution process, you still haven’t been supported you are within your
rights to contact the telecommunications industry ombudsman on
Level 3, 595 Collins Street, Melbourne.
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