Billy Jay Walker
Phone: 801- 916 – 4099 (Cell) E-mail: billywalker20@hotmail.com
Website: http://billywalkerseportfolio.yolasite.com
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Professional Summary
I am a college student who strives to improve the functionality and ability of all aspects of my community. My skills
include A+ technical support, HTML, CSS, Java script, and graphic design with experience in providing customer service
and internet advertising.
Work Experience
Teleperformance-Supervisory Material Expert
February 2015-Present
Duties:
 Provide support to agents including full product and billing knowledge as well as escalation support for scenarios
that the agent cannot support.
Teleperformance-Technical Support Agent
September 2014-February 2015
Duties:
 Provide technical support for incoming calls in regards to equipment and programs maintained by Xbox and
Microsoft Support.
Xerox- Customer Service representative
November 2013 – August 2014
Duties:
 Provide technical support to incoming calls in regards to equipment and programs maintained by the company
including support for IOS, Android, and Windows devices regarding application and hardware support. Also
provided support for the Windows XP, Windows Vista, Windows 7, and Windows 8 operating systems.
Salt Lake County Amateur Radio Emergency Services – Webmaster and Assistant Emergency Coordinator of Planning
November 2012-November 2013
Duties:
 Create, maintain, and implement website material to ensure accurate and reliable access to information for
members and for potential members.
 Create and implement continued training for all members in order to assure reliable and accurate ability for
members to respond in a crisis situation.
Salt Lake Community College Thayne Center Specialist I:
September 2010-August 2013
Duties:
 Professionally aid students, staff, and faculty of Salt Lake Community College as well as community members in
finding volunteer opportunities that provide a quality experience and will further develop their skills and
abilities.
 Assist in coordination of the SLICE: Student Leaders in Civic Engagement program and Alternative Spring Break
Program by creating spreadsheets, databases, and maintenance and creation of online resources to aid in their
projects and fulfillment of outcomes.
Education
August 2010-Expected May 2016 Salt Lake Community College: pursuing AS of Biology and AS of Chemistry
2008—2009 CompTia A+ technician training
2007—2010 Cyprus High School and Concurrent enrollment Salt Lake Community College
References available upon request