Talent Development at Scale: Building
Market Relevant Skills at Accenture
August 18, 2011
Human Capital Challenges
Achieve L&D
Excellence
Strengthen
Leadership
Bench
Become
Employer of
Choice
Drive Business
Impact
•
•
•
•
•
•
•
Align learning with
key business
priorities
Organize L&D to
support continuous
business change
Execute learning
program design
and delivery
efficiently
Measure the impact
of learning
•
•
•
•
•
•
Speed throughput
of leadership
pipeline
Improve HiPo
identification &
development
Meet changing
generational needs
Engage leaders as
teachers
Ensure managerled
development
Develop strong
succession plans
•
•
•
Attract the best
talent in the
industry
Achieve top
quartile retention
of key people
Improve overall
employee
engagement &
loyalty
Become a great
place to work
•
•
•
•
•
Support top line
growth
Reduce cost
Increase profit per
employee
Accelerate success
of mergers &
acquisitions
Support global
growth
Improve
performance
management
Shifting The Focus To Core Capabilities
McKinsey study of 1,440 Executives:
• 66% say company training programs do not strengthen
capabilities that add the most value to business performance.
Programs Focused On
Organization Core
Capabilities
43
1 thru 3
41
4 thru 7
Programs Focused On
Individuals’ Skills Gaps
32
44
46
4 thru 7
8 thru 10
37
8 thru 10
1 thru 3
Source: CorpU 10th Annual Benchmarking Study
The Roots Of Competitiveness
End Products
1
2
3
BUSINESS
1
4
5
6
BUSINESS
2
7
8
9
BUSINESS
3
10
11
12
BUSINESS
4
CORE PRODUCT 2
CORE PRODUCT 1
CAPABILITY
1
CAPABILITY
2
CAPABILITY
3
CAPABILITY
4
Source: Prahalad, C.K. and Hamel, G. The Core Competence Of The Corporation. HBR, June 1990
Core Capabilities
Manufacturer of consumer electronics, business equipment, clocks, musical instruments,
cameras, and electronic dictionaries
1
2
3
Calculators
4
5
6
Pocket TVs
7
8
9
Musical
Instruments
10
11
12
Digital
Watches
Electronic Keyboards
Liquid Crystal Displays
Miniaturization
Microprocessor
Design
Material
Science
Ultrathin
Precision Casing
Strengthening Core Capabilities
CAPABILITY
1
•
•
•
•
•
•
CAPABILITY
2
CAPABILITY
3
CAPABILITY
4
Develop shared view on what’s required to remain
competitive
Teach how to improve lines of communication
Develop shared understanding of customer needs
Understand what’s possible technologically (marketing,
engineers, technologists
Strengthen ability to use shared resources
Target learning to cross-functional project teams
BENEFITS
1.
2.
3.
Widens the domain of innovation
Enables movement of people with critical capabilities across organizational
boundaries
Guides patterns for diversification and market opportunities
Guest Speakers
Daniel Bielenenberg
•
Responsible Learning strategy and learning
architectures at Accenture
•
20 years experience planning and designing
a wide variety of learning programs
Capability Development Strategy
Accenture
•
Responsible for Learning Management
System, Performance Management
Systems, Career Management Applications,
Onboarding Applications and the Alumni
Network.
•
Analyzes Mobile Learning, Next Generation
Virtual Classroom and Classrooms of the
Future technologies to support innovation
and the employee experience.
Samir Desai
Technology and Innovation Lead
HR Talent Development
Accenture
Talent Development at Scale:
Building Market Relevant Skills
at Accenture
Copyright © 2011 Accenture All Rights Reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.
Accenture
• A leading global management consulting, technology
services and outsourcing company
• 230,000 employees worldwide in nearly 50 countries
• US$25 billion in net revenues
• Deliver innovations that help our clients become
high-performance businesses and governments
Copyright © 2011 Accenture All Rights Reserved.
9
What Clients Value about Accenture
On our best day, our
starting point is the
best way we’ve ever
done it somewhere in
the world… and we
innovate to make it
better
Accenture is a talent-driven business.
Copyright © 2011 Accenture All Rights Reserved.
10
Accenture’s Talent Challenge
Meeting Accenture’s Talent Development Challenges means balancing
ongoing tensions in running the business…
• Deep Specialization
• Innovation
• Chargeability
• Industrialization
• People
Development
• Core Skills
• Common Culture
… with agility to quickly shift emphasis with market demands.
Copyright © 2011 Accenture All Rights Reserved.
11
How Capability Development Fits within Accenture
CEO
CHRO
HR Leads
CLO
Accenture-Wide
Capability Strategy
Capability
Development
Manager
Business Unit
Leads
Accenture
Accenture
Human Resources
Copyright © 2011 Accenture All Rights Reserved.
Business Unit
Capability Strategy
Accenture
Capability Development Center of Expertise
12
How We Do Capability Development
Lifecycle Management
Strategy
Plan
Develop
Deliver / Deploy
Training
Business
Strategy
AccentureWide
Workforce
Performance &
Engagement
Results
Needs
Assessments
Collaboration & Content Mgt
Entity Specific
Training & KM
Solutions
Certification Programs
Infrastructure
Copyright © 2011 Accenture All Rights Reserved.
Architectures
& Innovation
Technology
Reporting &
Analytics
13
Competency Framework
Business
Operator
Professional /
Core
Value
Creator
People
Developer
Role
Work
Language
Employees develop
breadth and depth of
proficiency across all
three areas to succeed
and progress.
Technical
Specialty
Industry
Functional
Copyright © 2011 Accenture All Rights Reserved.
14
Enabling Specialization
• SME role in Community of Practice and training development
• Advise on varied cases; collaborate w/peers to advance specialty
Level 3
Advanced
• Job assignments focus on breadth across contexts; QA review
work in specialty area
• Teach and mentor others
Level 2
Proficient
• Job assignments focus on growth: increased complexity,
functional or technical area
• Share problems/stories with peers & more experienced
practitioners
Level 1
Novice
• Hands-on Classroom learning or simulations
• Realistic work tasks with feedback
Level 0
Trained
• Online Learning, Knowledge Assets build body of knowledge
• Practice activities with feedback build basic skills
Copyright © 2011 Accenture All Rights Reserved.
Training
Level 4
Expert
Experience & Collaboration
Proficiency Level
The foundation for developing skill is supporting deliberate practice for the
individual – giving people ways to constantly work on their “growing edge.”
15
Continuous Learning Model
No amount of training alone will get us to deep specialization. People need
feedback, targeted learning assets and specific on the job experiences.
• Connect with Experts
• Communities of Practice
• Mentoring
• Staffing
• Coaching
• On the Job Learning
• Training
• Performance Support
• Knowledge Assets
Blending formal and informal approaches maximizes learning time and
speed to performance.
Copyright © 2011 Accenture All Rights Reserved.
16
Recommended Learning
Copyright © 2011 Accenture All Rights Reserved.
17
Recommended Curricula
Copyright © 2011 Accenture All Rights Reserved.
18
Connect with Experts in your Specialty
Copyright © 2011 Accenture All Rights Reserved.
19
Connect and Collaborate in your Community of Practice
Copyright © 2011 Accenture All Rights Reserved.
20
Plan your Career Development
Copyright © 2011 Accenture All Rights Reserved.
21
Staying Aligned at All Levels: The V model
Revenue
Chargeability
Margin
Repeat staffing
Talent Supply
Staffing
Proficiency
Engagement
Usage
Satisfaction
Efficiency
Copyright © 2011 Accenture All Rights Reserved.
22
Capability Development at Accenture
Questions?
Copyright © 2011 Accenture All Rights Reserved.
23
23
Our people build expertise in both the standard industry
perspective and Accenture’s point of view.
“Standard Industry” View
Accenture’s
High Performance
Positioning View
Formal Learning
Generating Sales with Industry Specific
Offerings and Frameworks
Industry Virtual Seminar
Series
Selling Industry Offerings
Workshops
Experience
Collaboration
Sell
& Innovate
Sponsor
Architect
Lead
Project
Experience
within
Industry
Industry
CoPs,
Hubs
Design
Contribute
Deliver
Leverage
Leveraging High Performance Business
Industry Virtual Seminar
Series
HPB Virtual Series:
Building Foundational Industry Knowledge
Strategic Business Simulations
Business Overviews / End to end Process stories
S&P Industry Survey Reports
S&P Industry Survey Reports
Existing Industry Overview and
KX topic pages
Industry Publications
Copyright © 2011 Accenture All Rights Reserved.
RSS Screensavers
24
Q&A