MARCH/APRIL 2005 / 43 Vol. 35, No. 2 2004-2005 Board of Directors President Kenneth A. Willett University of Montana Treasurer Lisa A. Sprague Florida State University Canada Jean Luc Mahieu University of Brussels International Raymond H. Thrower, Jr. Gustavus Adolphus College Mid-America Mid-Atlantic Steven J. Rittereiser Mountain Pacific Central Washington University North Atlantic Robert K. Bratten Southwestern University of Texas Health Science Center Jasper Cooke Augusta State University At-Large Steven J. Healy Princeton University At-Large David M. Worden At-Large San Diego Community College District Chief Staff Officer/Editor in Chief Peter J. Berry, CAE Advertising Coordinator Karen E. Breseman By Richard W. Lee, Program Specialist, University of Massachusetts – Boston Training offers opportunity for campus law enforcement to be proactive protectors of their community The Use of Electro-Magnetic Disruption Devices (EMDs) in Higher Education Law Enforcement .................................................................. 29 By Randy Mingo, University of Central Florida; Ross Wolf, University of Central Florida; Charles Mesloh, Florida Gulf Coast University; Tina Kelchner, University of Central Florida Less-than-lethal alternative can have positive impact on officer injuries, suspect injuries and the reduced use of deadly force IACLEA’s Annual Conference in Kansas City — Everything You Expect and More ................................................................................................................ 33 Preview of Scheduled Workshops Departments Michael Young Southeastern Washington & Lee University Production Director Gene Mandish The New Era of Campus Public Safety .................................................................. 21 Awareness of Weapons of Mass Destruction ......................................................... 27 Directors Daniel Hutt University of Toronto Managing Editor Karen E. Breseman By Henry Christensen, Director, Department of Public Safety, University of Miami and William Gerlach, Department of Public Safety, University of Miami Studying data in detail through projects and tasks in a Continuous Improvement environment By C. Suzanne Mencer, Director of the Office for Domestic Preparedness; Michael Lynch, Chief of Police at George Mason University; and Jeff Allison, Assistant Director for Training in the Office for Domestic Preparedness. Reality that while terrorism is a low frequency event, it is one of extremely high consequences Immediate Past President Dolores Stafford George Washington University Ernest H. Leffler Bentley College Contents Dashboard Management, A Public Safety Application ........................................... 16 President Elect Priscilla Stevens University of Wisconsin at River Falls James J. Bonner, Jr. Arcadia University March/April 2005 President’s Message ................................................................................................. 2 Association News ..................................................................................................... 3 Member News .......................................................................................................... 9 On the Cover On the Cover: University of Miami uses “dashboard management” information tools to measure and monitor the organization’s status and ability to reach goals. (See article on page 16) Campus Law Enforcement Journal is the official publication of the International Association of Campus Law Enforcement Administrators. It is published bimonthly and dedicated to the promotion of professional ideals and standards for law enforcement, security and public safety so as to better serve institutions of higher education. Single copy: $5; subscription: $30 annually in U.S. currency to nonmembers in U.S., Canada, Mexico. All other countries: $35. Manuscripts, correspondence, and all contributed materials are welcome; however, publication is subject to editing and rewrite if deemed necessary to conform to editorial policy and style. Opinions expressed by contributing authors and advertisers are independent of IACLEA Journal policies or views. Authors must provide proper credit for information sources and assume responsibility for permission to reprint statements or wording regardless of the originating organ. ©2005 International Association of Campus Law Enforcement Administrators. All rights reserved. Business and Publication Office: 342 North Main Street, West Hartford, CT 06117-2507 (860) 586-7517; Fax (860) 586-7550. Printed in the U.S. by Sundance Press. This publication is available in microform from University Microfilms International, 300 N. Zeeb Road, Ann Arbor, MI 48106 USA. MARCH/APRIL 2005 / 1 P resident’s Message See You in Kansas City! By Kenneth A. Willett, President Here we are at the midway point of my term and I would like to congratulate the newest members of the IACLEA Board of Directors. Director at-Large Steven Healy has been elected President-Elect. Lisa Sprague has been re-elected Treasurer. Marlon Lynch will be the new Director at-Large and Phil Johnson will take over the remainder of Steven Healy’s unexpired term as Director at-Large. In July 2003, then President Dolores Stafford appointed a Dues Restructuring Task Force, chaired by board member Steve Rittereiser. Their charge was to “develop options for changing the dues structure that will leave the organization financially whole.” Another compelling reason was to address our objective of having a government relations presence in Washington, D.C. President Stafford distributed a membership survey to each of the regional meetings. Over 75% attending the meetings supported the increase and the presence in Washington, D.C. At the June Board of Directors meeting, the dues restructuring task force proposal was fine tuned and made part of the proposed bylaw amendment document. The resulting ballot was submitted to the membership with the following results: more than 50% of the voting membership returned their ballots voting almost 4 to 1 in favor of the dues restructuring. The success of this effort goes to 2 / Campus Law Enforcement Journal all who worked on the task force and to every Board Member who discussed the issues with their regional members. Great communication of the issue and the goals of our Association were successfully conveyed to the members. IACLEA dues renewal notices will be going out to all members in early May. Members other than Institutional Members will see no change in their invoices. Institutional Members will receive a revised format invoice that incorporates the recent dues restructuring approved by IACLEA members. Institutional dues will now be based on full-time enrollment, type of institution and location. I am confident the variable fee schedule will bring additional small 4-year schools on board, attract the 2-year colleges and increase our international membership. With the Annual IACLEA Conference only weeks away, there is some serious planning that we as members need to start considering. (1) Have you made your conference and hotel reservations yet? (2) Have you been online to the IACLEA home page to see how easy it is to do all that? (3) Have you decided what you will bring to the 2005 Silent Auction? The original McGovern Scholarship Fund is now self-supporting and we are attempting to accomplish the same thing for the Voswinkel Scholarship Fund. The more we bring and the more we buy, the sooner we will have the second scholarship self-funded. You can also make a donation using the online form on the IACLEA Web site. You will hear more about it at the Annual Conference; however, I wanted to get you started in thinking about it. You should have received your hard copy of the Annual Conference registration form by mail. Note the excellent programs that have been secured this year. Start thinking about which sessions you want to attend (see preview page 33). The deadline for early registration for the IACLEA Annual Conference is nearly here — save money by registering early! This conference is going to have one of the best programs ever with workshops, accreditation workshops on Wednesday afternoon, a WMD awareness workshop, and Clery Act Compliance training. If you have not yet looked at the conference schedule, Dolores Stafford will conduct a Clery Act Compliance Workshop on Tuesday. It will be based on the new compliance handbook of the Department of Education which they have promised to provide for each pre-registered attendee. Stafford has also been working behind the scenes to have U.S. Department of Education officials come to the conference to participate in that workshop and is 90%+ sure that someone from the Department of Education will be attending the Annual Conference in Kansas City to conduct the training session with her. So, if you have not yet registered for the Annual Conference, you may want to consider doing so! In addition, if you have a staff member who is responsible for Clery Act compliance on your campus, this would be the perfect conference to Continued on page 38 2005 IACLEA Election Results A ssociation News By Dolores A. Stafford, Immediate Past President and Leadership Development Committee Chair IACLEA Southeast and Southwest Regions Combine for a Successful Conference in New Orleans The IACLEA Southeast and Southwest Regions recently held a successful conference in New Orleans hosted by Chief Ken Dupaquier of Tulane University. There were 54 attendees from Texas to Florida, Louisiana to Virginia. President Ken Willett, Southeast Regional Director Mike Young, and Chief Dupaquier opened the Conference. Tom Hogarty, IACLEA Project Director, gave a presentation explaining the ongoing training initiatives. FBI and Homeland Security instructors also conducted training sessions. Over three days, attendees were treated to the fine hospitality of Tulane University and Chief Dupaquier. The Hotel St. Marie on Toulouse did a superb job with making everyone comfortable and at reasonable rates. There were socials all three nights. Cindy Butler and numerous other university employees collected goodies for the bags distributed at conference registration. Butler and Stanley Cosper graciously volunteered to set up and run the registration table in addition to transporting everything to the hotel with Olive Daw’s able-bodied assistance. Seslie Davis and Cathy Osborne gave impromptu tours to some of the group who took the streetcar uptown to see our campus. Programs offered included interview techniques, identity theft, leadership and a presentation on the IACLEA Domestic Preparedness Grant Initiative among others. IACLEA Regional Director Mike Young said that the conference was a complete success. The Tulane University Police Department strives for an excellent reputation in the organization and the conference cemented good relationships. Lt. Stanley Cosper (on left) and AP Cindy Butler (on right) check in conference attendees at the St. Marie Hotel in New Orleans at the Southeast/Southwest Regional Conference. Left to right: Conference Host Ken Dupaquier, IACLEA president Kenneth A. Willett, and Tulane Capt. Reid Noble outside the conference center. The deadline to declare candidacy for President Elect, Treasurer and Director at-Large was January 28, 2005. The sole declaration of intent received for President Elect was from current Director at-Large Steven Healy, Director of Public Safety/Chief of Police, Princeton University, Princeton, New Jersey. The sole declaration of intent for Treasurer was from current Treasurer Lisa Sprague, Associate Director, Florida State University, Tallahassee, Florida. There were two declarations of intent for the position of Director atLarge: Marlon C. Lynch, Chief of Police, University of North Carolina - Charlotte, Charlotte, North Carolina and Phillip A. Johnson, Assistant Director, University of Notre Dame, Notre Dame, Indiana. Steven Healy is clearly qualified for the post of President Elect, pursuant to the IACLEA bylaws, and has met the filing requirements established by the Leadership Development Committee. Lisa Sprague is clearly qualified for the post of Treasurer, pursuant to the IACLEA bylaws, and has met the filing requirements established by the Leadership Development Committee. On behalf of the IACLEA Leadership Development Committee, I am pleased to cast one vote each for Steven Healy and Lisa Sprague thereby electing Steven Healy as President Elect and Lisa Sprague as Treasurer. Since the election of Steven Healy to the post of President Elect leaves an unexpired portion of his Director at-Large Term, I am pleased to cast one vote for Marlon Lynch for Director at-Large and one vote for Phillip Johnson to complete the unexpired portion of Steven Healy’s term as Director at-Large. Congratulations, Steven, Lisa, Marlon and Phil, and on behalf of your colleagues, thank you for your continued commitment to serve IACLEA as members of the Board of Directors. MARCH/APRIL 2005 / 3 Letter to the Editor A ssociation News Ohio Regional Meeting By Tom Hogarty, WMD Project Director Members of the Ohio Association of Campus Law Enforcement Administrators gathered on February 25 at Capitol University in Columbus. The group meets twice a year. Topics for this meeting included a presentation by the Advisory Services Committee for the Ohio Chiefs of Police Association, a presentation by Alvin Thompson of Tomahawk Technologies on parking solutions, a program by Ohio Deputy Attorney General Alice Robinson-Bonds as well as a presentation by IACLEA Domestic Preparedness Grant Director Tom Hogarty on the status of Homeland Security funding to campus law enforcement around the country. For information about the Ohio Association contact Chief Julee Cope of Owens Community College at jcope@owens.edu. Howard Korn, Chief of Police/ Director of Campus Services, Marietta College. OACLEA meeting attendees. Keep Your Membership Information Up-to-Date! Check it out on the IACLEA Members Only Area Online Directory. 4 / Campus Law Enforcement Journal Update membership information by completing the Members Only Online Directory Change of Address Form. Update your institutional information by submitting the online Institution Demographic Survey located in the Membership section of the IACLEA Web site, www.iaclea.org A recent email from Karen Breseman, IACLEA Administrator, to all who are on the Association’s mailing list, coupled with freezing temperatures ruling the coastal southeastern area of North Carolina, prompts this attempt to put into words a few of my many great memories related to the development of campus public safety and IACLEA. These observations come from a “has been” of advanced years who has been retired for 16 years following a 27-year career at Rutgers, The State University of New Jersey, as its first Director of Public Safety. IACLEA was not yet born when I attended my first meeting of campus security directors in 1962 at the University of Minnesota. Assuming my memory is reasonably on target, Ray Vernes was the host and the organization was known as The Campus Parking and Security Association. Pioneers in this then fledgling profession like Leonard Christensen (BYU), Sterling Baker (Houston), Frank Andrews (Northwestern), Doug Paxton (Arizona), and Charlie Ray (Pitt) had organized the first conference at Arizona State University in 1958. There were no more than 25 schools at the 1962 conference. As the “new boy on the block” it was an opportunity to learn the business of campus public safety and to meet “old pros” who rapidly became career friends. In 1966 I had the pleasure of being elected to the Board of Directors at the conference held at the University of Maryland, and two years later had the privilege of becoming the 10th president of IACLEA. My conference was held at the University of Houston under the guidance of Sterling Baker and a flock of his Texas rascals. We had proudly doubled the Association’s membership to 200 over the span of a year, and the conference faced its first demonstration — a small group protested having a vendor on campus displaying firearms in the exhibitors area. Over 26 years I regrettably missed five conferences due to personal reasons. I became convinced early on that to keep abreast of the constantly increasing challenges and demands placed on campus public safety, and to share the knowledge, experiences and warm friendship offered by colleagues from all parts of the counContinued on page 40 A ssociation News Three IACLEA Subcommittees Launch Domestic Preparedness Research Projects By Chris Blake, WMD Project Coordinator Three subcommittees organized under a phase II federal grant awarded to IACLEA are launching research projects that will culminate with the development of model plans and policies to assist U.S. college and university campus public safety departments in training for and preventing acts of terrorism. These subcommittees are: • Best Practices and Recommendations for Response to Changes in the National Threat Alert, chaired by Ken Goodwin, director of public safety at Portland (Oregon) Community College, and Noel C. March, director of public safety at the University of Maine in Orono, Maine. • • Recommendations for Enhanced Communications Between Campus Public Safety Departments and Federal/State/Local Emergency Response Agencies, chaired by Marlon C. Lynch, Chief of Police at the University of North Carolina-Charlotte. Strategic Planning, chaired by Thomas P. Carey, director of security and campus safety at Bates College in Lewiston, Maine. These three subcommittees report to IACLEA’s Domestic Preparedness Committee, chaired by Oliver J. Clark, chief of police and executive director of public safety at the University of Illinois in Champaign, Illinois. The subcommittee and committee chairs met at a workshop in January in Baltimore, Maryland, to begin planning their activities under the grant awarded by the U.S. Department of Homeland Security. The workshop also provided an opportunity for the chairs to meet with representatives of the Johns Hopkins University Division of Public Safety Leadership, which is conducting research on the state of campus public safety in America under a separate grant from the U.S. Office of Community Oriented Policing Services. Discussions with Johns Hopkins representatives centered on the possibility of collaborative efforts involving the sharing of research and resources involving the two grant projects. The major focus of all three subcommittees in the initial phase will be to collect research both from IACLEA member institutions and the public domain. Research among IACLEA members will involve electronic surveys of members to solicit copies of existing plans that have already been developed to protect campuses against terrorist threats. This research will assist IACLEA to achieve the following goals under its grant award: • To create a Best Practices Guide for campus public safety personnel to use to develop emergency operations plans or a Terrorist Incident Annex (TIA). IACLEA will develop this guide by: analyzing existing TIAs, reviewing publications relating to TIAs that exist in the public domain, and by consulting with experts to develop such plans • To develop a Promising Practices Guide to highlight appropriate model campus responses to the changing levels of the National Terrorist Alert System • To produce recommendations to strengthen effective communication between campus public safety officials and appropriate federal, state, and local emergency responders • To identify existing antiterrorist training programs and current and future training needs. A Strategic Planning Group, or “Think Tank,” will: incorporate all research results, determine current and future training needs, and attempt to formulate a strategic vision of the training that campus public safety departments will need in the next three to five years to address future terrorist threats. The subcommittees will achieve these goals not only by reviewing research generated from IACLEA members and other sources, but also will supplement this material through workshops with subject matter experts. Subcommittees and staff will identify subject matter experts who are qualified to serve as consultants and invite these consultants to attend workshops or focus groups to share their knowledge and expertise as it relates to the development of model plans and policies for campus public safety departments to counter terrorism. Anthony A. Vitale, IACLEA research consultant, will assist the subcommittees Continued on page 6 MARCH/APRIL 2005 / 5 A ssociation News Incident Command Training to Be Offered ing the need for and effectiveness of such training. Anticipating complete success the pilot sites should lead to ten more sites located around the country. Soon, recruitment for instructors for the pilot sites will begin. The selection process will be extensive as will the training. Prospective trainers must be at the command level for their agencies and will have to demonstrate exceptional ability as a trainer. The first cut will see candidates participate in the three-day “Critical Incident Management, Command Post Training,” that they will eventually be trained to deliver. Top performers in the class will be invited to move up to a two-week “Command Post Facilitator Training.” Graduates will then do direct deliveries of the three-day course in teams of four instructors and receive mentoring from a Master Instructor. The result will be a team of top notch, well trained instructors. Many agencies around the country have used this training model. Provided by IACLEA supporting members BowMac Educational Services, Inc. the training has received high praise from first responders and administrators across the country. To learn more about this exciting opportunity conMembers of the Board of Directors and the Domestic Preparedness Committee gathered at the Spring 2004 Board tact Tom Hogarty at Meeting in Chicago to evaluate the Incident Command training. thogarty@iaclea.org. The IACLEA Domestic Preparedness Committee has received approval from the Office for Domestic Preparedness to conduct two pilot test sites for a unique and powerful Incident Command training program. The cornerstone of the training is the use of a model city simulator. The simulator is used to run scenarios in real time with each student taking a turn as the incident commander. The scenarios range for a call for service all the way to a fullblown incident command/unified command exercise. The two sites selected are the University of Maryland at College Park and the Washington State Criminal Justice Training Center in Burien, WA. The locations were selected from over forty institutions that submitted proposals to become IACLEA Regional Training Centers. IACLEA’s mentor in the domestic preparedness grant process, Jeff Allison, suggested pilot sites as a way of demonstrat- Bring the Weapons of Mass Destruction Awareness Training to your campus. Visit the IACLEA Web site, http://www.iaclea.org/wmd/login/ login.cfm or contact Project Director Tom Hogarty, thogarty@iaclea.org. 6 / Campus Law Enforcement Journal Three IACLEA Subcommittees Launch Domestic Preparedness Research Projects Continued from page 5 by collecting and analyzing available research and drafting model plans and policies. Vitale has more than 15 years of experience in drafting policies for the Connecticut State Police. The research projects will culminate in the submission of written reports and recommendations to the Domestic Preparedness Committee in the fall. The Committee in turn will submit a final grant report to the IACLEA Board of Directors for review. The three research projects are just one component of the DHS continuation grant. Staff and volunteers working under the direction of Project Director Tom Hogarty are developing an Incident Command training program with the assistance of a curriculum development company. This two-week course will train public safety supervisors, who will then go out and give two-day Incident Command courses in their regions. As part of the Incident Command training, IACLEA will establish regional training centers that will be sites for Incident Command training and will house tabletop model city simulators. IACLEA is reviewing applications for regional training center sites in each region. The grant will also fund the development of a threat and risk assessment tool for use by campus public safety departments in developing written plans identifying terrorist threats and preventive measures. IACLEA is working with the National Emergency Response and Rescue Training Center (NERRTC) at Texas A&M University to develop this instrument. A training DVD will also be developed with instructions for completing the threat and risk assessment instrument. A final report on the grant is due in Spring 2006. If you would like to offer your institution’s emergency operations plans or terrorist annexes to your plans as part of this project, please contact Anthony Vitale at avitale@iaclea.org. If you are interested in learning more about Incident Command training or the threat and risk assessment project, please contact Tom Hogarty at thogarty@iaclea.org. A ssociation News Conference Update on Accreditation Workshops By Jack Leonard, IACLEA Accreditation Coordinator If you have ever thought about accreditation, you should also be thinking about training. Training is an essential component of a successful accreditation effort. The accreditation process is not overly difficult or complex. However, in order to accomplish it in an efficient and timely manner, department personnel require a thorough understanding of its concepts and procedures. Agency administrators should be familiar with the requirements of the program to allocate sufficient resources, delegate essential tasks, and implement required strategies. Similarly, staff members who coordinate the accreditation project, particularly the Accreditation Manager, need to understand the specific steps necessary to comply with standards, document their compliance, and prepare for the agency’s review by assessors. While procedural manuals will direct program implementation and provide useful guidance, participation in training sessions can accelerate and expand the understanding of concepts and procedures. The accreditation instructor will clarify, illuminate and spark enthusiasm during the training process. Training paves the way for a fuller and more comprehensive understanding of the principles contained in procedural guidebooks. IACLEA will be ready to start accepting applications for the accreditation program in January 2006. In preparation for fully implementing the program, a series of workshops has been planned during the Annual Conference in Kansas City. If you expect to participate in the accreditation program, this will be an excellent opportunity to learn about the process. You may also get a head start by bringing any staff members who may be involved in implementing your program. On Monday, June 27, 2005, Bob Dillard, Chair of the IACLEA Accreditation Committee, will present a workshop entitled Accreditation Overview. Whether you are committed to pursuing accreditation or simply considering it, this comprehensive examination of the IACLEA Accreditation Program will be informative and beneficial. The workshop will review the history of IACLEA’s accreditation efforts, summarize the features and requirements of the accreditation program, and explain the partnership with the Commission on Accreditation for Law Enforcement Agencies (CALEA). Specific attention will be given to the IACLEA standards, how they were developed, and their application to sworn and non-sworn departments. The procedures for application, self-assessment, on-site assessment, and review will also be discussed, as well as the fee schedule. Time will be allocated to respond to questions from participants about the accreditation process. The orientation program will continue on Wednesday, June 29, the final day of the Conference. Immediately following the Closing General Session and Breakfast, a CEO Panel on Accreditation will be convened. A group of Chief Executive Officers from CALEA-accredited campus departments will be assembled to discuss their experiences in the accreditation process. They will answer frequently asked questions and address areas of concern for department chiefs and directors who may be considering accreditation. Topics of discussion are likely to include the benefits of accreditation, how to manage the accreditation process, and common problems or pitfalls and how to avoid them. This will be an invaluable forum for any CEO who intends to seek IACLEA accreditation. Finally, Steve Mitchell, the former Accreditation Manager of the Fairfax, Virginia Police Department and long-time CALEA Program Manager, will close the program on the 29th by offering a four-hour presentation on Accreditation Management. Designed to provide an overview of the critical steps to achieving accreditation, this presentation will identify and explain the principal duties of an Accreditation Manager. Modified from CALEA’s New Accreditation/Recognition Manager Training, this important and informative training session covers topics including: writing effective directives; preparing a self-assessment plan; and organizing accreditation files. While the instruction is principally designed for prospective Accreditation Managers, it is highly recommended for CEOs and senior managers, those responsible for overseeing the accreditation process. Participation in the training session will provide an enhanced understanding of the accreditation process, as well as an awareness and appreciation of the functions and responsibilities of an Accreditation Manager. Plan to extend your stay in Kansas City by a few hours and reap the benefits of these informational sessions to jump-start the IACLEA accreditation of your department. MARCH/APRIL 2005 / 7 A ssociation News Strategic Planning Group Focuses on Domestic Preparedness Training Needs By Christopher Blake, WMD Project Coordinator Interagency and multidiscipline cooperation, planning, and training are critical components in preparing for a potential WMD or terrorist incident on a college or university campus, a counter-terrorism expert told members of an IACLEA subcommittee that is developing a strategic plan for campus domestic preparedness training. “The next significant area of emphasis in domestic preparedness training for campus law enforcement should be cooperation,” Byron A. Sage told members of the IACLEA Domestic Preparedness Committee’s strategic planning subcommittee. “The nature of a WMD event will immediately impact multiple jurisdictions and agencies within the region. You will need a multi-disciplinary, coordinated response that plans for multiple ‘shifts’ over the course of several days, weeks or even months,” said Sage, who is president of International Crisis Management, Inc., of Austin, Texas. Sage, a former FBI agent with 34 years of law enforcement experience, was one of four presenters who addressed the subcommittee during a two-day workshop March 1-3, 2005, at George Washington University in Washington, D.C. Workshop presentations included: the current state of domestic preparedness in the U.S., the emerging training needs of campus public safety in domestic preparedness, a foreign perspective on Israel’s planning and training in an active terrorist environment, and views on the future focus of domestic preparedness training. 8 / Campus Law Enforcement Journal Members of the IACLEA Domestic Preparedness Committee’s strategic planning subcommittee attended a workshop March 13, 2005 at George Washington University in Washington, D.C. Seated, left to right: Krystal Fitzpatrick, University of Illinois at Urbana-Champaign; Bernard C. Alex, Whittier College; Thomas P. Carey, Bates College; Tex B. Martin, University of Texas System; Bruce E. Boucher, Bowdoin College; Toni Rinaldi, Naugatuck Valley Community-Technical College. Standing, left to right: Reid B. Noble, Tulane University; Paul F. Glowacki, St. Mary’s University; Phillip A. Johnson, University of Notre Dame; Raymond H. Thrower Jr., Gustavus Adolphus College; Susan Riseling, University of Wisconsin-Madison. Thomas P. Carey, chair of the IACLEA Domestic Preparedness Committee’s strategic planning subcommittee, poses with Byron A. Sage, president of International Crisis Management, Inc., during a break in the subcommittee’s workshop, March 1-3, 2005. IACLEA organized the strategic planning subcommittee under a grant from the U.S. Department of Homeland Security (DHS) to build a systematic program to assist campus public safety departments and personnel to access available training and to develop plans to prevent, prepare for, and respond to WMD/terrorist incidents. The strategic planning subcommittee is charged with developing a strategic vision of the kinds of training that campus public safety officers will need to adequately confront terrorist threats against U.S. college or university campuses in the next three to five years. The subcommittee is also charged with informing campus public safety departments of the many federally-funded and other training opportunities that now exist. Sage spoke to the subcommittee about the current state of domestic preparedness, emerging training needs, and what he perceived as the future focus of domestic preparedness training. Highlights included: • Recognizing the need for interagency cooperation and coordination is critical before an incident occurs. Continued on page 39 M ember News Chiefly Speaking, Hall’s Paid Her Dues at EMU New top cop on campus, Cindy Hall has spent 25 years with the department By Janet Miller, News Staff Reporter Reprinted with permission from The Ann Arbor News, 11/8/2004 . Cindy Hall still hasn’t moved most of her belongings into her new office, and the title of chief still seems foreign. But in some ways, Hall has spent 25 years preparing to head the Department of Public Safety at Eastern Michigan University. Hall, 47, was recently named chief, becoming the first woman to head the EMU department and the only female to lead a police department in Washtenaw County, although the State Police Post in Ypsilanti has a woman commander. Hall, who joined Eastern’s department as a patrol officer in 1979, oversees a staff of 25 sworn officers and is in charge of the university’s parking and health-andsafety operations. Hall worked as a security guard while attending Washtenaw Community College after she graduated from Huron High School in the 1970s, never dreaming that she would someday be a police chief. But when the post became vacant last summer with the retirement of John McAuliffe, Hall applied. “I knew I had the education, the skills and the dedication,” she said. “It seemed like the natural progression.” Things looked different earlier in her career at EMU. After working a few years with the department, Hall thought there was little hope to move up the ranks. She decided to attend law school at night, with an eye on becoming a lawyer. But midway through law school at the Uni- Police Chief Cindy Hall with EMU Officer Hardesty. Photo courtesy of The Ann Arbor News. versity of Toledo, she was promoted to sergeant, and was given the chance to develop crime prevention programs. She started the SEEUS – Student Eyes and Ears for University Safety – where two-member teams of students escort other students around campus in the evening. Today, 40 students work for SEEUS, wearing bright yellow jackets emblazoned with a large eye logo, escorting students from between 6 p.m. and 3 a.m. Eventually, Hall was made lieutenant and then captain. She has served as associate director of public safety since 1989. Hall’s long service and solid record made her a good choice for chief, said John Beaghan, interim vice president for business and finance. “She has the credentials, the experience and really campus-wide support,” he said. Hall works well with students, said Jim Vick, vice president for student affairs. “She has a style and demeanor that are terrific. She’s calm and rational, and she’s very cognizant of the ramifications of decisions. ... And she understands our students.” Working in campus law enforcement for more than two decades, Hall has witnessed a parade of highs and lows. While there was never a homicide, there have been suicides, she said. She’s responded to large and unruly parties, broken up fights and sat watch in dark parking structures, keeping an eye out for trouble. She’s also offered police protection to President Bill Clinton, U.S. Supreme Court Justice Clarence Thomas and Michigan Gov. Jennifer Granholm. Policing the 24,000-student campus is like policing a city, she said. “We have the same issues as a municipality – we have larcenies and sexual assaults and aggravated assaults,” she said. “But there’s also more of an opportunity to do community police work and crime prevention.” Janet Miller can be reached at jmiller@annarbornews.com or (734) 9946827. MARCH/APRIL 2005 / 9 M ember News Campus Police Department Wins First Quarter Employee Recognition Award at WestConn The Western Connecticut State University Police Department received the Employee Recognition Award for the first quarter of the 2004-05 academic year. In presenting the award, WestConn President Dr. James W. Schmotter praised the department’s two dozen employees for their dedication and professionalism. Pictured at the ceremony are (l-r): Police Officer Richard McGrath of Waterbury; Police Sergeant Ron Ferrante of Danbury; Chief of Police Neil McLaughlin of Terryville; WestConn President Dr. James W. Schmotter of Bethel; Processing Technician William Strickland of Danbury; Clerk Typist Shirley Hatch of New Fairfield; and Building and Grounds Patrol Officer Mauro Ongaro of Danbury. IACLEA Members from the Illinois State University Police Department Awarded Distinguished Service Medal IACLEA members from the Illinois State University Police Department were recently decorated with the Illinois State University Police Department “Distinguished Service Medal” during ceremonies in the President’s Conference Room at Illinois State University on Wednesday, December 15, 2004. The “Distinguished Service Medal” was awarded to Captain Keith Gehrand and Sergeant Bonnie Devore “in recognition of their many accomplishments, dedicated and distinguished service to the Illinois State University Police Department.” Captain Gehrand is in his twenty-forth year of service and Sergeant Devore is in her twenty-second year of police service. The medals were presented by Dr. C. Alvin Bowman, President of Illinois State University. From left to right: Vice President Steve Bragg, Officer Patrick Burke, Life Saving Medal; Marabeth Clapp, Vice President. Behind Ms. Clapp, Detective Tony Hosey, Chief’s Award of Merit — Meritorious Service Medal; Mr. Michael Williams, President, Bloomington/Normal Branch NAACP, Chief’s Award of Merit — Meritorious Service Medal; Mr. John H. Elliott, Vice President, Bloomington/Normal Branch NAACP, Chief’s Award of Merit — Meritorious Service Medal; Ms. Margie MeeganJordan, McLean County State’s Attorney’s Office; Captain Donald W. Knapp, Distinguished Service Medal; Ms. Samantha Stegall, Student Intern, Certificate of Appreciation; Behind Samantha is Chief Ronald D. Swan; Captain Keith Gehrand, Distinguished Service Medal; Sergeant Bonnie Devore, Distinguished Service Medal; Officer Eric Lutz, Certificate of Appreciation; Mr. Dan Simmons, Crime Stoppers TV Executive Producer, Certificate of Appreciation; Sergeant Derek Ronnfeldt, Excellence in Firearms Training; Sergeant Charlie Summers, Excellence in Firearms Training, Sergeant Tommy Kiper, Excellence in Firearms Training and Dr. C. Alvin Bowman, President, Illinois State University. 10 / Campus Law Enforcement Journal M ember News Mount Holyoke College Department of Public Safety Awarded Accreditation On January 28, 2005 the Mount Holyoke College Department of Public Safety became the first college or university in the state to receive accreditation status from the Massachusetts Police Accreditation Commission, Inc., and is one of only fifteen agencies statewide to achieve this status. Accreditation is a self-initiated evaluation process by which law enforcement departments strive to meet and maintain standards that have been established for the profession, by the profession. These carefully selected standards reflect critical areas of police management, operations, and technical support activities. They cover areas such as policy development, emergency response planning, training, communications, property and evidence handling, use of force, and prisoner transport. The program not only sets standards for the law enforcement profession within the Commonwealth, but also for the delivery of police services to the community. Achieving accreditation from the commission is the highest award given, and is a recognition that is highly regarded by the law enforcement community. Participating in the program and achieving accreditation status allows departments to demonstrate that they are among the finest in the state. The status of accreditation is granted for a period of three years. Participation in the program is strictly voluntary. Under the leadership of Director Paul Ominsky, the Mount Holyoke College Department of Public Safety underwent a two-day assessment in December by a team of commission-appointed assessors. The Assessment Team found the Department to be “in compliance with all 103 Mandatory Standards.” And although the department was required to meet 60 percent of the 121 Optional Standards, it was found to be in compliance with 68 percent of those standards, exceeding the required minimum. Going through the process initially requires intense self-scrutiny, and ultimately provides a quality assurance review of the agency. In 1999, Director Ominsky appointed Barbara Arrighi and Jeanne Tripp to serve as the Department’s Accreditation Managers. The Department achieved certification, a halfway point to accreditation, in June 2003. This involved meeting 151 mandatory standards. The Department was also the first college or university to attain that status. The Accreditation Managers were aided greatly in this effort by three Mount Holyoke College student administrative Fellows, Sarah E. Hayes ’05, Kirkley B. Strand ’04, and Stephanie M. Liotta ’03. Although the Director’s goal for the Department has been achieved, Arrighi’s and Tripp’s job is not done. Their focus will now shift to monitoring and maintaining compliance with these standards and preparing for scheduled reviews by the commission as they continue as the department’s Accreditation Managers. To date, only 15 police agencies in the Commonwealth have achieved the distinction of accreditation: Amesbury, Amherst, Danvers, Massachusetts Bay Transit Authority, Mendon, Mount Holyoke College, Northampton, Northborough, Peabody, Rowley, Sturbridge, Truro, Waltham, Watertown, and Weston. Origin and Composition of the Commission The mission of the Accreditation Commission is to ensure that the delivery of police services within the Commonwealth is at the highest level of professionalism and integrity. The Massachusetts Accreditation Commission was originally established in 1996 through the combined efforts of the Massachusetts Chiefs of Police Association, the Massachusetts Police Accreditation Coalition and the Executive Office of Public Safety. In February 2004 the Commission transitioned from a state agency into a private non-profit organization. The Massachusetts Police Accreditation Commission, Inc. maintained the same standards, and recognized certification and accreditation status awarded by the state agency. The Commission is composed of eleven members appointed through the Massachusetts Chiefs of Police, the Massachusetts Police Association, the Massachusetts Municipal Association and the Massachusetts Police Accreditation Coalition, as well as a representative from an academic institution with demonstrated expertise in deliverance of law enforcement and public safety services. Benefits of Accreditation The standards for accreditation impact officer and public safety, address high liability/risk management issues, and proContinued on page 12 MARCH/APRIL 2005 / 11 M Mount Holyoke College Department of Public Safety Awarded Accreditation Continued from page 11 ember News January/February New Members Institutional Membership Berklee College of Music Richard N. Michaud, CPP California at Davis, University of Rita Spaur Charleston, College of Paul V. Verrecchia Cornell College Michael Williamson Dubuque, University of Lori Olson Georgia, The University of Opal D. Haley Grambling State University Garry Williams Grand Rapids Community College Cindy C. Kennell Guelph, University of Don Hawkins Illinois Institute of Technology Steven H. Rubin, PCI Lee University Ashley R. Mew Los Angeles Community College District Roosevelt Blow Millikin University John R. Mickler North Carolina Central University McDonald Vick Pacific - McGeorge School of Law, University of Alan J. Smith St. Francis, University of Perry Plarski St. Paul’s School George J. Pangakis St. Lawrence University Patrick W. Gagnon 12 / Campus Law Enforcement Journal Siena Heights College Cindy Birdwell Smith College Scott Graham Sullivan University Ken Adair Trent University Louise Fish York University Anne-Marie Mair Professional Membership Illinois at Chicago College of Medicine at Peoria, University of Wayne Holly Massachusetts – Boston, University of Richard W. Lee Mills College Daniel Brown Northwest Arkansas Community College Walter Middleton Oakland Community College Mark Seder San Jose State University Jim Renelle Villanova University John Shuter Wisconsin – Madison, University of Peter Ystenes Yale University George R. Aylward Supporting Membership Kings III Emergency Communications Kyle Hamilton LRP Publications Cynthia Brodrick Zetron, Inc. Mark Musick mote operational efficiency throughout the agency. The benefits of accreditation are many and will vary among participating departments based on the state of the department when it enters the process. In other words, the benefits will be better known when the department quantifies the changes that it had to make as a direct result of achieving accreditation. Generally, these changes involve policy writing, facility improvements and equipment purchases. Listed below are some of the more common benefits of accreditation status: • provides a norm for an agency to judge its performance. • provides a basis to correct deficiencies before they become public problems. • requires agencies to commit policies and procedures to writing. • promotes accountability among agency personnel and the evenhanded application of policies. • provides a means of independent evaluation of agency operations. • minimizes an agency’s exposure to liability, builds a stronger defense against lawsuits and citizen complaints, and has the potential to reduce liability insurance costs • enhances the reputation of the agency and increases the public’s confidence in it. Recent events in the U.S. and throughout the world underscore the need to reassure the general public that the law enforcement profession is prepared, trained, and ready to handle future emergencies and calls for service. Agency preparedness begins with having a formal written directive system that incorporates professional state-of-the-art standards into agency policy, rules, procedures and plans. By achieving accreditation, the Mount Holyoke College Department of Public Safety demonstrates its capabilities to respond to the public safety needs of the community. M ember News Mock Terrorist Attacks Nicholls State University Police Department By Rachelle Hitt, Student Public Information Officer Nicholls State University in Thibodaux, Louisiana is the safest university in the state. But for one day on October 6, a person driving past the university would have thought otherwise. In a mock terrorist attack orchestrated by the U.S. Department of Defense, students were scattered across the pavement of the John L. Guidry stadium. The students and other fans were awaiting a football game. Some mock victims were passed out under the release of sarin gas after a car chase across the stadium parking lot and others were victims of an explosion from a detonated bomb attached to a female terrorist. The students would undergo decontamination. The students were protected by the same police force that protects them everyday — University Police Officers. Police restrained the crowd as paramedics attended to the mock victims. The goal of the mock terrorist training exercises is to enable first responders such as local police agencies, ambulances and fire departments to act more quickly and efficiently. “One of the things they discovered during 9/11 while all that was going on was the first responders didn’t have an effective way to communicate with each other,” Charles Gaiennie, public relations specialist for the project told the student media. “That condition still exists today to some degree. What we’re trying to do is help address all these different things. It is designed to help all agencies be able The government is also expected to put in place a civil alert system so that the schools can receive notices during emergency incidents. to talk to one another, monitor things as they begin to happen and see events as they become a pattern.” Nicholls State University was the first in the state of Louisiana to be part of an 18-month program called the Louisiana Regional Emergency Command and Operations Network (LA RECON) led by the Department of Defense to test new communication concepts that could be used during terrorist attacks. Prior to the mock attacks, University Police Officers were given over $15,000 worth of equipment including laptops for their units and palm pilots and were trained by the Department of Defense on how to protect the community during a terrorist attack. All equipment will remain at Nicholls State University. During the mock attacks, officers were able to get descriptions of suspicious characters through the use of a palm pilot. Normally, the officers would have to report to the station or their squad car to obtain the information. The government is also expected to put in place a civil alert system so that the schools can receive notices during emergency incidents. In Betsy Cheramie Ayo Hall, identified as the “white cell,” emergency responders and operators of critical infrastructure from the Department of Defense were evaluating the latest in new communications capabilities—including a federal alert system, a civil alert system and an online message system that is part of a federal Web-based system, Homeland Security Services. Congressman Billy Tauzin (R-La.) was instrumental in securing funding for the program and suggested that it be tested at Nicholls. “The intent is to train Nicholls staff and provide ongoing assistance in that area,” Bob Bremmer, project manager said. “I believe this program will provide good, tangible benefits to the University and community.” University Police Chief Craig Jaccuzzo agrees. “This operation benefited the university not only in obtaining training and equipment but it was a true evaluation of how we would react to a situation if it occurred to that extent. It made us look at new ventures and ideas.” Chief Jaccuzzo believes this event was another way to train his officers in handling high-risk situations. “They have been introduced to training and technology and it gave them an opportunity to realize that things can happen here,” he said. “I have the confidence that we are making great strides to handle extreme situations. It’s a growing importance that we never become complacent.” MARCH/APRIL 2005 / 13 M ember News University of Central Florida Police Department Receives Donation By Sergeant Troy Williamson On January 17, 2005, Deputy Chief Mike Zelanes on behalf of the UCF Police Department received a $5,000 check for their canine program. UCFPD currently has one bomb dog and one drug dog. UCFPD will retire Bailey (the drug dog) and intend to use the donation for two new drug dogs. The University of Central Florida appreciates the generosity of both Albertsons and Milk-Bone for their contribution. American Whistle defense pu last page 24 Sergeant Dale Dennany UCFPD with customers. Left to right: Ed Enix from Kraft/Milk-Bone, Shane McEntariffer from Albertsons, Andrew Linehan from Albertsons, Deputy Chief Mike Zelanes UCFPD, Randy Mingo UCFPD, Jerry Emert UCFPD. IACLEA Virtual Exhibition Center Is Open for Business 24 Hours a Day • 7 Days a Week www.iaclea.org 14 / Campus Law Enforcement Journal It’s More Than Just a Torch Run… Many of you have already supported the Law Enforcement Torch Run® for Special Olympics. But what really is the Torch Run? Most if not all of us are aware of the annual Final Leg Run where officers from around your area carry the “Flame of Hope” to light the cauldron for your Opening Ceremonies of the Special Olympics Summer Games. But it doesn’t end there. Throughout the year the Law Enforcement Torch Run® for Special Olympics organizes numerous other fundraising activities. These activities include Motorcycle Runs, Fire Truck and Semi Pulls, Polar Plunges, Snowmobile Rides, Building Sits, Golf Tournaments and Tip-a-Cop to name a few. This year will be the second year for the newest LETR organized event in Wisconsin. It’s the 25th Anniversary Charter Communications Tinman Triathlon. The triathlon is a fully sanctioned USA Triathlon ½ Ironman and International Tri course that draws participants from throughout the United States to Menomonie, Wisconsin. The Menomonie Tinman Triathlon officially partnered with the LETR in 2004 and created the official “Charter Communications Tinman Triathlon” benefiting the Law Enforcement Torch Run for Special Olympics Wisconsin. In 2004 the race was looking for leadership and a race director and the volunteers of the LETR were looking for a different type of fundraiser in the Indianhead Area. Participation in the Charter Communications Tinman Triathlon will not only help the Indianhead Area Special Olympics, but will support your agency’s commitment to a healthier lifestyle. Charter Communications Menomonie Tinman Triathlon Sunday, June 12, 2005 8:30 Long Start, 9:30 Int’l Start • Wakanda Park, Menomonie, WI Brief Description: International Course: ¾M swim, 32.9M bike, 10K run Long Course: 1.5M Swim, 58.5M bike, 20K run Prices: Individual Entry: $70 Relay Entry (3 Person Team): $165 Relay Entry (2 Person Team): $110 Online Reg. Closes: May 31, 2005 11:59 PM Pacific Time Age limits: Long course participants must be 18 years of age by day of event. Relay participants must be 14 years of age by day of event. Proceeds: Proceeds benefit Indianhead Area Special Olympics and the Dunn Co Food Pantry Race on your own or as a team, just like “Code Blue,” a team of three lieutenants from the Menomonie Police Department. “There is no better way to challenge yourself and to have a goal in your personal physical fitness. Working toward this goal as a team was fun, and it gave me the peer encouragement and the support that I needed.” said Lt. Wendy Stelter, Menomonie Police Department. As this year’s race director, I am challenging members of the Law Enforcement community to commit to participating in the 25th Charter Communications Tinman Triathlon. For more information on the race, go to http://www.tinmantriathlon.org Lisa Walter, Chief of Police, UW-Stout PD Race Director, Charter Communications Tinman Triathlon Chair, IACLEA – LETR Committee MARCH/APRIL 2005 / 15 Dashboard Management, A PPublic ublic Safety Application By Henry L. Christensen, Director, University of Miami Department of Public Safety and Lt. William Gerlach, M.P.A., University of Miami Department of Public Safety If you drove anywhere today, you probably started the car and glanced at the gas gauge, temperature, oil pressure and check engine lights. Chances are you were making sure you had the fuel to get to your destination, and the car was mechanically capable of getting you there. Car dashboards are becoming loaded with impressive new technology such as global tracking, electronic notification of air pressure, electronic driving help desk and more. The information presented to you on the car’s dashboard quickly gives you the insight to decide if the vehicle will take you where you want to go without opening the hood and checking the various fluids and components. On the way home from work you want to know your car is running at top performance; if not, you need to get your car repaired. Managers, like drivers, need to have a dashboard for their organization. You must have information tools for quickly measuring and monitoring the organization’s status and ability to reach the desired destination or goal. You must be able to receive help in time of need. You need to know where the organization is going, where it presently is and if it has the gas, oil and spark to get it there. You also need to know and understand the organization’s place in a larger organization, how it supplies other organizations, and how it consumes the resources of others. Like an automobile you can look under the hood of your organization, but it would be easier to have a dashboard that would let you sit down, buckle up 16 / Campus Law Enforcement Journal University of Miami and go (unless you have a warning light on). The University of Miami Department of Public Safety, in Coral Gables, Florida, uses a management tool, called a Dashboard, to accomplish this. This living document is used to consolidate data and present it in graphical formats. The dashboard helps consolidate the framework for strategic plans in your fleet and measures the progress of continuous improvement projects It is driven, from the top down, by the University’s mission, strategic objectives, and goals. The mission, goals and objectives for which the Department of Public Safety has inputs, outputs and throughputs establish the Department’s own mission, goals and objectives. The dashboard presents these relationships in cascading order from goals to key objectives to key indicators to projects. The Department is a unit of Business Services. This fleet all works on “Dashboard management.” Bookstore drivers measure on their dashboard textbook availability; Purchasing measures quality of staffing; and our new “e: Canes Travel” uses its dashboard to measure travel performance. The Public Safety Dashboard, therefore, has goals and key objectives which spill into it from the Business Services Dashboard, a point which illustrates why an understanding of inputs, outputs and throughputs is so important. We are interconnected with many other units of the University. Our goals and objectives reflect this and we need tools to help us monitor, measure and achieve them in an environment that is constantly changing and growing in complexity. TQM Driven It is important to note that our Department strongly subscribes to Total Quality Management, or Six Sigma principles (we call this Continuous Improvement or CI at the University of Miami), and these principles guide our long- and short-range decisions, as well as our daily activities. Data is gathered and analyzed in accordance with Continuous Improvement. Our decisions are not driven by emotions, knee-jerk reactions or hunches. Using data, decisions are based on facts. Data is linked to our objectives and is presented graphically. Most data appears as statistical control charts (an advanced form of a line graph), and is presented with the averages, upper and lower staContinued on page 17 Dashboard Management, A Public Safety Application Continued from page 16 Sample Control Chart for Burglary monitored. Otherwise, any management decisions based on the data may be seriously flawed (panic on the peaks – relax in the valleys). Construction Figure 1 The dashboard used at the University of Miami Department of Public Safety is constructed in a Microsoft Excel workbook (Figure 2). The first page or worksheet displays the goals, key objectives, key indicators, related tasks and assignments. The left column lists goals, followed by key objectives, key indicators, etc. The vertical spacing leaves ample room between goals for all related key objectives to be listed and so on for key indicators, tasks and assignments. Notice in the sample Goal I is reduce crime. That is a broad goal, but one that is probably common to all law enforcement agencies. In this example, the key objectives for meeting this goal are reductions in larceny and burglary. In order to reduce larceny, it is necessary to know how many larcenies occur. In this example, bicycle theft is also an indicator (as determined by careful study using Continuous Improvement tools). Bicycle theft may account for a large portion of larceny and it would be reasonable to include it as a key indicator. There is even a project assigned to deal with bicycle theft and it is tistical control limits (see Figure 1). It is not the intent of this article to explain the statistical calculations that establish these limits. What is important is that we have a quick gauge to determine if we are experiencing a crime wave or the typical fluctuations in the system (noise), like a needle telling the driver the car is running at the right temperature or about to overheat. Processes fluctuate all the time (what campus has the same number of larcenies every month, the same response time for every call, or the same number of alarms in a month?). For the most part our systems (crime data and other indicators) are in control. That is to say they rise and fall somewhere between the upper and lower control limits (given all of the factors that are a part of the process or system), and exhibit a predictable system of noise. In the below sample control chart (Figure 2), the system is generally in control, but two points require further consideration to determine the cause (but that is not the subject of this article). Goals In the creation of a dashI. Reduce board, or similar management Campus Crime tool, it is imperative that measurement data is available and collected. It is just as important that data is presented in a way that is meaningful and standardized (a control chart for example). Doing so ensures that the data tells something about the system being assigned to the crime prevention and crime suppression units. Another key objective listed is to reduce burglary. Again key indicators for burglary are presented along with relevant projects and tasks required to meet the goal. Projects are used to study problems when the cause is not known. Tasks are assigned to address problems where the cause is known. Moving from left to right in the sheet increases the detail (and often the number of items). The goal is established. Then the key objectives in meeting that goal are determined and listed. Once the key objectives are established, the key indicators are identified and included. Then projects and tasks are identified and assigned. The end result is a readily available tool for managers to review the performance of their organization from the goals and objectives to the individuals responsible for the associated projects and tasks. The next step is to use the software to link the key indicators with the data. We use a worksheet within the same spreadsheet (or workbook) as a master data table (Figure 3) for most of the information. The master data table must be structured in a way that allows the users to manipulate it for almost any data need and to continually add data as it is collected. Our data is kept in a table form that runs chronologically from left to right. The data table has all Part I UCR crimes, open door data, alarm data, and several other indicators important to the management of our organization. One thing in common for all the types is that the data for each month will appear in the same Continued on page 18 Key Objective Key Indicator Reduce Larceny # of Larcenies by Month Secure Property Crime Prevention # Bicycle Thefts by Month Bike Security System Crime Prevention and Crime Suppression # Unattended Property Develop new Crime Prevention Thefts by Month Programming # of Burglaries by Month # Residential Burglaries by Month # Non-Res Burglaries Open Door Project Continuous by Month Improvement Team Reduce Burglary Created in Microsoft ExcelTM Project/Task Assigned to Figure 2 MARCH/APRIL 2005 / 17 Dashboard Management, A Public Safety Application Continued from page 17 have meaning and can tell the user if there is a problem or if Month Murder Rape Burglary Larceny Auto Theft the particular indicator is in a Jan 02 0 0 12 8 0 state of control (meaning it is Feb 0 0 9 19 1 exhibiting random noise and Mar 0 0 15 28 1 you should not be overreacting Apr 0 0 18 37 0 May 0 1 22 41 2 to valleys or peaks). Jun 0 0 3 11 0 Managers in any public Jul 0 0 14 6 0 safety organization should note Aug 0 0 2 8 0 the difference between statisSep 0 1 8 29 1 Oct 0 3 4 38 0 tical control and socially acceptNov 0 1 22 24 3 able control. Some crimes will Dec 0 0 31 16 1 be so traumatic to your comJan 03 0 0 14 42 0 munity that statistical analysis Feb 0 0 5 23 0 Mar 0 0 9 30 1 will be irrelevant. It will take Sample Table Created in Microsoft ExcelTM common sense, sensitivity, and an overall understanding of Figure 3 what is acceptable to your community to properly apply this tool. At the same time, it is a column (no matter when you started col- tool you can use behind the scenes to lecting it). This is important because when help demonstrate how the problem at the graphical presentations are updated hand is being addressed and how well you need only change the column ad- you understand it. dresses for each chart. Having it the same There is no limit to the types of data makes this process easier. that can be tracked and managed in this Once the data table is constructed the type of dashboard system, but it should graphical representations can be created. have meaning and relate to the mission, The charts we use show at least the last goals and objectives. Periodically manag36 months of data (although all past data ers are asked to present their dashboards is maintained in the master data table). to cross-functional parts of the University Line charts are created for each individual in order to get feedback for improvement. offense type from the data table; one In Business Services we run into issues each for murder, rape, robbery, burglary, everyday that we call “helter skelter etc. Each chart is saved in its own items” or unplanned process events. worksheet with the tab label being re- Some of these helter-skelter items are the named to the corresponding chart (e.g., earliest indications of the need one for murder, one for rape, etc.). This for process improvement. way the user can click on the tab and They end up on the dashview the data for each category, or what board. For example, if a deis known in the dashboard as a key indicator. Using statistical tools, the mean, upper and lower control limits should also be calculated from the data. This may require the use of a statistics package such as MiniTab™. These limits can be added to the graphs by plotting the data in another worksheet and using them in the graph. The end product is a control chart for each indicator. Now the graphs Sample Master Data Table 18 / Campus Law Enforcement Journal partment is experiencing numerous traffic crashes, then it may be necessary to track the number of crashes, warnings and citations issued. As a dashboard is constructed it is very important to challenge the usefulness of any data being collected and measured. Will it be necessary to measure the number of radio transmissions, number of phone calls, average response time? Don’t collect data just to collect data. As car dashboards evolve so must your management team. Those are questions that need to be answered by each individual manager and filtered through questions like: How does this relate to my mission? How does this measure progress toward that goal? Is this indicator really a measure of the objective? The point is to keep the data useful and relevant. Once the data and graphics are constructed, they can all be linked. Microsoft Excel allows users to hyperlink text to other locations. On the main dashboard page, text such as burglary can be linked to the burglary chart. If the user clicks on the hyperlinked text it will jump to the burglary worksheet. Clicking the “back” button will take the user back to the main dashboard page. In our dashboard, links have been created for each key indicator. The dashboard is updated regularly, generally monthly, based on the data for each indicator. With it, management is able to quickly determine if our organization Continued on page 19 Dashboard Management, A Public Safety Application Continued from page 18 is on track to meet its goals and is achieving its mission. Having the data presented in control chart form prevents us from taking unnecessary action that may be costly and ineffective. In the past we may have reacted to a spike in vehicle burglary with special task forces, extra security or new equipment. This could be a mistake if the perceived spike was not out of the ordinary statistical pattern for vehicle burglary on our campus. The true management reaction would be to study the data in a Continuous Improvement environment and look for methods that will improve the system in a way that reduces vehicle burglary overall. In a Continuous Improvement environment we have to study the data in detail through projects or tasks, see the last column of the dashboard. The data must be studied to determine the causes for variation in the system. The causes can then be addressed to develop new processes which will improve the organization’s outputs. This article cannot address Continuous Improvement or Total Quality Management in the space available as others have dedicated lifetimes and produced volumes explaining and teaching the concepts. Our dashboard is one very important tool and component of our Continuous Improvement initiative. There are several software packages that can be used to implement this concept. They may be called something other than “dashboard” such as: Scorecard, Balanced Scorecard, or Scoreboard. Some of these systems are very comprehensive and can encompass an entire organization. Large law enforcement agencies have systems like crimemap and compstat, the scale of which may be overwhelming and not feasible for small campus law enforcement agencies. The dashboard gives us the same result on a much smaller scale and price tag. It could be considered an economy model as opposed to the more developed luxury editions. Either way, the concept is not out of reach for any department. Some may opt for a well developed commercially available product. Those without ample resources but with savvy software skills can develop and implement a tool that is just as effective. Once implemented, a dashboard will reveal with just a few mouse clicks how the organization is doing. Our management keeps the updated dashboard on their computer desktop for quick access. With it we can answer questions from concerned parents, inquiring administrators, students, staff, police officers and media. We are able to see crime trends as they are developing between cycles because we know when we are approaching an out of control situation from a control chart. Since implementation we have remained below our ten year moving average for total crime on campus because we are better equipped to monitor our environment and manage our systems. For this reason alone, campus law enforcement agencies committed to providing safe, crime free environments should be considering data measurement and monitoring tools like a dashboard. A movement toward TQM or Continuous Improvement, while not heavily addressed but strongly encouraged in this article, should also be undertaken since knowing your organization is on empty means nothing if you don’t intend to refuel. The authors thank Mr. Alan Fish, Vice President for Business Services at the University of Miami, and Dr. Howard S. Gitlow, Ph.D., Executive Director of the University of Miami Institute for the Study of Quality in Manufacturing and Service and a Professor of Management Science, University of Miami for their support and contributions to this article. Plan Now for Future IACLEA Conferences 2005 June 25-29 Kansas City, Missouri 2006 June 24-27 Orlando, Florida MARCH/APRIL 2005 / 19 International Association of Campus Law Enforcement Administrators Standards for Campus Public Safety Departments The IACLEA Standards Manual is now available to campus public safety departments as a way to compare their practices and procedures to the highest professional standards for campus law enforcement and public safety services. IACLEA Standards apply to both sworn and non-sworn public safety departments for all sizes and types of higher education institutions. The IACLEA Standards Manual contains standards and commentary arranged in 27 chapters that cover topics such as: Agency Jurisdiction and Mutual Aid—Organization and Administration—Recruitment—Training and Career Development—Communications—Records—Disciplinary Procedures—Crime Prevention—Traffic—Clery Act Compliance. The IACLEA Standards Manual is published with the permission of and in cooperation with the Commission on Accreditation for Law Enforcement Agencies (CALEA). Most of the standards in the IACLEA Manual correspond to CALEA Standards. IACLEA acknowledges the CALEA copyright on all standards derived from CALEA Standards and expresses appreciation to CALEA for its assistance. The IACLEA Standards are the standards on which the IACLEA Accreditation Program—now being developed—will be based. The IACLEA Accreditation is currently in the pilot stage and will be open to all applicants in 2006. How to Order: The IACLEA Standards Manual is available in looseleaf notebook format. Updates will be provided at no cost to the original purchaser for a period of three years following purchase. Cost of the Manual is $230 each. To order online, go to Publications on the IACLEA Web site: www.iaclea.org and click on the Publication Order form. To order by fax, print the Publication Order form from the IACLEA Web site and fax to (860) 586-7550. To order by U.S. mail, print the Publication Order form from the IACLEA Web site and mail to: IACLEA, Attn: Publication Order, 342 North Main Street, W. Hartford, CT 06117-2507 or use the form below. IACLEA – Standards Manual Order Name: ___________________________________________________________________________________________________ Institution: ________________________________________________________________________________________________ Address: _________________________________________________________________________________________________ City: _______________________________________________ State: ______________________ Zip Code: _______________ Telephone: ___________________________________________ Email: _____________________________________________ Send check payable to IACLEA or Charge to: ˆ MasterCard ˆ VISA ˆ American Express Card Number: _____________________________________________ Expiration Date: ________________________________ Name on Card: _______________________________________________ Today’s Date: ________________________________ Signature: ________________________________________________________________________________________________ 20 / Campus Law Enforcement Journal The New Era of Campus PPublic ublic Safety By C. Suzanne Mencer, Director of the Office for Domestic Preparedness; Michael Lynch, Chief of Police at George Mason University; and Jeff Allison, Assistant Director for Training in the Office for Domestic Preparedness. On the tragic morning of September 11, 2001, the Borough of Manhattan Community College (BMCC) was instantly transformed from an institution of higher education to a command center for the law enforcement officers, fire fighters and other emergency personnel responding to the attack on the World Trade Center. This transformation took place with the full cooperation of the campus public safety agency protecting BMCC, as well as the college’s executive leadership. Located close to the World Trade Center, BMCC sustained significant structural damage to many of its buildings, and yet continued to serve as an asset to the immediate community, the City of New York, and by extension, the nation. In the days following the attack, BMCC’s rapid return to a “new normalcy” provided a powerful metaphor for our national effort to overcome threats to our safety that have no parallel in history. The need to embrace this new normalcy was underscored by the Boston Consortium for Higher Education in its report on a conference at the College of the Holy Cross in 2002. “Every college and university in the country now understands that traditional planning for crisis events is inadequate. The scale of the problem has changed dramatically, and while most of the work done in the past to contend with disasters on campus provided a solid foundation on which to build, a very different kind of preparation and response is now necessary” (Boston Consortium, November 2002). CERT is a training program that prepares you to help yourself, your family, and your neighbors in the event of a disaster. During an incident, emergency services personnel may not be able to reach everyone right away. By getting trained in CERT, you will have the skills to help emergency responders save lives and protect property. There are approximately 4,000 Title IV institutions of post-secondary education in the United States serving 15 million students, and several million faculty, staff and visitors. According to the Bureau of Justice Statistics, there are roughly 30,000 campus police and security officers protecting these institutions and individuals. Our colleges and universities house nuclear reactors and accelerators, chemical and biological laboratories, large capacity arenas and stadiums, and significant international student populations. Bombings at Hebrew University, and Peking and Tsinghua Universities, as well as incidents of domestic terrorism directed at campuses in this country validate congressional testimony by FBI Director Mueller that our colleges and universities are “soft targets” for terrorism (February 2003). Clearly, the new normalcy that confronts our nation also affects colleges and universities, their surrounding communities, and the geographic regions in which they are located. Under certain scenarios, a strong argument can be made that a successful attack on an institution of higher education in America would have a cascading effect throughout various sectors of our society. In the realm of known facts, campus public safety agencies expended tremendous resources running anthrax calls during the 2001-2002 school year, and continue to engage in vulnerability assessments. While recognizing the unique vulnerabilities of our campuses to an attack, we must also acknowledge and address their potential attractiveness as inconspicuous sites for planning and carrying out activities in support of terrorist incidents directed at non-campus sites. Two of the 9/11 hijackers carried out pre-attack planning, in part, from a college campus. Likewise, we now know that a portion of the surveillance which led to raising the alert level for financial institutions in New York City, New Jersey and Washington, D.C., was conducted by a person in this country as a college student. It is noteworthy that the George Washington University is immediately adjacent to the financial institutions subject to the increased alert in Washington. The traditional openness of our campuses — a hallmark of our system of higher education — may be used against us by those wishing to do us harm. This situation presents difficult choices for policymakers attempting to find the right balance between enhanced security and maintaining access for all. In fact, as our larger society debates this issue, it may Continued on page 22 MARCH/APRIL 2005 / 21 The New Era of Campus Public Safety Continued from page 21 be colleges and universities that point the way by identifying the most desirable and feasible solutions to a complex challenge. Colleges and universities also possess unique assets and make contributions to homeland security and the daily maintenance of order and safety, on campus and off. They develop and deliver weapons of mass destruction (WMD) training for state and local emergency responders, conduct technological and medical research to prevent and mitigate terrorist attacks, and serve as conveners of WMD exercises that demonstrate our community capabilities while also identifying areas of preparedness that we need to improve upon. Progress Since December 2001, the Office of State and Local Government Coordination and Preparedness (OSLGCP)1 has made a concerted effort to enhance the preparedness of our campus public safety agencies to prevent, deter and respond effectively to incidents of WMD terrorism. The success of our efforts to date is due, first and foremost, to the vision and commitment of individual campus law enforcement and public safety executives. Second, we have formed effective partnerships with the national associations representing campus public safety, and college and university administrators. Along the way, we have learned a great deal about the early 21st century environment — the new normalcy — that today’s college and university leaders are navigating while protecting and educating tomorrow’s leaders. Working closely with the International Association of Campus Law Enforcement Administrators (IACLEA), the College and University Policing Section of the International Association of Chiefs of Police (IACP), and Louisiana State University, OSLGCP’s WMD Terrorism Awareness Course for Law Enforcement was tailored to fit campus policing. This initiative, which began during the summer of 2002, has produced a cadre of certified campus law enforcement trainers who in turn have trained approximately 2,000 campus public safety officers. IACLEA is using an FY 2003 OSLGCP discretionary grant of $2 million to expand this training. 22 / Campus Law Enforcement Journal OSLGCP Mission Statement To develop and implement a national program to enhance the capacity of state and local agencies to prevent, deter and respond to threats or acts of terrorism involving weapons of mass destruction (WMD), through coordinated training, equipment acquisition, technical assistance, and support for federal, state, and local exercises. Sensitive versions. The generic version, which was disseminated to college and university administrators through their national associations, is appended to this article. The Law Enforcement Sensitive version can be viewed in the Members Only Area of the IACLEA Web site (www.iaclea.org). The Protective Measures document is not intended to be exhaustive, nor does it supersede federal, state, local or campus statutes, regulations, or policies. It is offered only to guide and inform campus public safety preparedness planning efforts. It may be calibrated to reflect changes in the alert level for the nation or particular regions and sectors. Under the auspices of OSLGCP, the Texas Engineering Extension Service (TEEX) at Texas A & M has developed a jurisdiction-based risk assessment instrument. In August 2003, OSLGCP convened a meeting with IACLEA and representatives of the IACP College and University Policing Section to begin tailoring the instrument for college campuses. Subsequently, the Campus Risk Assessment Instrument has undergone pilot testing at Gustavus Adolphus College in Minnesota, George Mason University in Virginia, and at the University of Illinois Urbana – Champaign campus. The George Mason pilot was conducted by students in an upper level criminal justice course under the guidance of the campus police department (see May/June 2004 Campus Law Enforcement Journal). Findings and recommendations from the student-led To help craft a comprehensive, strategic plan for enhancing campus preparedness, the OSLGCP co-hosted the Campus Law Enforcement Conference on WMD Terrorism at the George Washington University in December 2002. Our co-hosts were IACLEA, the IACP and the Federal Bureau of Investigation. One of the primary and most compelling recommendations emerging from the Conference was that OSLGCP needed to engage more actively with campus presidents, vice presidents, chief financial officers and other key decision-makers to help focus planning and preparedness activities on campus. In April 2003, the OSLGCP co-hosted the Higher Education Summit on WMD Terrorism at the Washington, D.C. headquarters of the National Association of State Universities and Land-Grant Colleges (NASULGC). Our co-hosts were again IACLEA, the IACP and the FBI. The Summit, which was also attended by repreContinued on page 23 sentatives of the U.S. Department of Education, succeeded in raising the awareness of college and university leaders to the most pressing homeland security needs confronting institutions of higher education. Following the Summit, OSLGCP staff honored requests to present on campus public safety issues at the annual conferences of several national associations of higher education. In May 2003, OSLGCP reSergeant Bruce Jackson of the George Mason University leased the Campus Protective Police Department with City of Fairfax, Virginia fire truck Measures document in both during a drill with the city and county police and fire generic and Law Enforcement departments. Fairfax, a neighboring city, is the “first due” to any emergency at the University. The New Era of Campus Public Safety Continued from page 22 pilot are now under consideration by the police department and other university policymakers. We anticipate releasing the instrument with IACLEA by the end of 2005 as a self-administered planning tool. In April 2004, OSLGCP assigned a senior staff member to the FBI Office of Law Enforcement Coordination as a Special Adviser, in part, to better coordinate campus public safety initiatives. The Special Adviser, working with IACLEA and IACP, convened an August 2004 meeting at the Washington, D.C. headquarters of the American Council on Education to begin developing a Campus Executive Leadership Workshop on Homeland Security for delivery regionally and at the annual conferences of national associations of higher education. This workshop will be supported by OSLGCP discretionary grant funds awarded to West Virginia University. As with some of the efforts cited previously, the workshop will be modeled on an existing initiative — the Senior Officials Workshop conducted by TEEX for local elected and appointed officials such as mayors, city managers and city and county board members. To ensure that command level officers in campus public safety agencies understand and can operate effectively in a unified command system environment, OSLGCP awarded a $1.5 million discretionary grant to IACLEA in FY 2004. The grant will support the delivery of training that is National Incident Management System (NIMS) compliant and will also provide seed funding to create a capability to identify and disseminate best practices relating to homeland security within the campus public safety community. A review of state Homeland Security strategies clearly indicates that states are also recognizing the vulnerabilities and assets presented by colleges and universities. A significant number of states are partnering with colleges and universities to deliver WMD terrorism training to state, county and municipal emergency responders. In two states, a university is designated as the primary provider of this training, statewide. Some states explicitly identify campus public safety officers as authorized recipients of WMD terrorism training. Other states note that colleges and universities may be targets of terrorist attacks, allocate equipment resources to campus public safety agencies, involve campus public safety in WMD exercises, or look to our campuses as host sites for Community Emergency Response Teams (CERTs). The Future We believe these efforts have created a strong foundation upon which we can continue to build campus preparedness “Every college and university in the country now understands that traditional planning for crisis events is inadequate. The scale of the problem has changed dramatically, and while most of the work done in the past to contend with disasters on campus provided a solid foundation on which to build, a very different kind of preparation and response is now necessary” (Boston Consortium, November 2002). capabilities. We also know, however, that there is a great deal of hard work ahead of us. Our challenge to each of you is to fully appreciate the reality that WMD terrorism, while a low frequency event, is one of extremely high consequences if it occurs. We must devote the necessary resources to prevent and deter WMD attacks on our campuses, and should they occur in spite of our best efforts, we must be prepared to effectively manage the incidents in order to achieve the best possible outcomes for the community. A good starting point is to conduct a risk assessment of your campus. Ideally, this assessment will be carried out in concert with your federal law enforcement partners (FBI, ATFE and DHS), and with an interdisciplinary, multi-jurisdictional team composed of key stakeholders on campus and in the surrounding community. Again, OSLGCP anticipates fielding a self-administered assessment instrument with IACLEA in Spring 2005. Increasingly, local jurisdictions are including colleges and universities in their threat and risk assessment process. If you have already conducted an independent assessment, this information can be rolled into the surrounding jurisdiction’s report to the state and/or be submitted separately. As mentioned previously, the campus assessment instrument closely mirrors the jurisdictional instrument. Second, share the assessment results with the executive leadership of your campus. They must be aware of the risks to students, faculty, staff and visitors, and to the continuity of the college or university as a business. Third, with the assistance of your assessment team, and possibly others, develop a plan. The plan, to be effective must: • Identify gaps in facility protection, equipment, training, and policies and procedures. • Prioritize actions based on risks and costs. • Assign key roles and responsibilities for plan execution in a manner that continues to build interdisciplinary and multi-jurisdictional partnerships. • Identify and leverage all available resources. Make contact with your State Administrative Agency responsible for your state’s Homeland Security Formula Grant. • Be consistent with operational security requirements and communicate the plan to all stakeholders, including students, parents and alumni. • Conduct periodic exercises of the prevention, deterrence and response portions of your plan. Use the results of these assessments to make revisions that address constantly evolving challenges and realities. Conclusion The U.S. Department of Justice, Office of Community Oriented Policing Services, Johns Hopkins University and the MidAtlantic Regional Community Policing Institute recently conducted the National Summit on Campus Public Safety: Strategies for Colleges and Universities in a Homeland Security Environment. A consensus theme throughout the Summit was Continued on page 24 MARCH/APRIL 2005 / 23 The New Era of Campus Public Safety Continued from page 23 Bombings at Hebrew University, and Peking and Tsinghua Universities, as well as incidents of domestic terrorism directed at campuses in this country validate congressional testimony by FBI Director Mueller that our colleges and universities are “soft targets” for terrorism (February 2003). that campus public safety was being performed in an increasingly complex environment even before 9/11. With the added challenges associated with homeland security, the complexity of the environment has never been greater. All of us share a commitment to meeting these challenges because our system of higher education is a potent symbol of democracy. About the Authors C. Suzanne Mencer was nominated by President George W. Bush and subse- quently confirmed by the United States Senate in September 2003 as Director of the Office for Domestic Preparedness. Prior to this appointment, Ms. Mencer was the Executive Director of the Colorado Department of Public Safety and a member of the Columbine Review Commission. Ms. Mencer is a 20-year veteran of the Federal Bureau of Investigation. lies of fallen public safety officers and was the national director of the Police Corps Program. He was appointed to his current position as Assistant Director for Training in the Office for Domestic Preparedness in December 2001, and is now on special assignment with the FBI Office of Law Enforcement Coordination. Michael Lynch retired as a Lieutenant from the Baltimore County Police Department in 1999. He is currently Chief of Police at George Mason University, which has three campuses and a department of 50 sworn officers nationally accredited by CALEA. The U.S. Department of Homeland Security acknowledges and expresses its appreciation to the following campus public safety executives for their vision and dedication to homeland security: Oliver J. Clark, Director of Public Safety/ Chief of Police, University of Illinois; Dolores Stafford, Chief of Police, The George Washington University; Scott Doner, Director of Public Safety, Valdosta State University; Kenneth A. Willett, Director of Public Safety, University of Montana; Noel March, Director of Public Safety, University of Maine; Dr. Gary Margolis, Chief of Police, University of Vermont; Steven Healy, Director of Public Safety, Princeton University; Ray Thrower, Director of Safety and Security, Gustavus Adolphus College; Sue Riseling, Associate Vice President/Chancellor of Public Safety, University of Wisconsin; Asa Boynton, Associate Vice President, Office of Security Preparedness, University of Georgia; John Carpenter, Chief of Police, San Diego State University; Ken Goodwin, Director of Public Safety, Portland Community College. Contributing Author Jeff Allison served with the Maryland State Police and the Aurora, Colorado Police Department before joining the U.S. Department of Justice in 1985. While at Justice, Jeff headed the department’s fatality assistance program for the fami- Palma auto boot pu last page 35 Acknowledgements Notes 1. In March 2003, the Office for Domestic Preparedness (ODP) transferred from the U.S. Department of Justice to the Department of Homeland Security, and was subsequently renamed the Office of State and Local Government Coordination and Preparedness (OSLGCP). References Boston Consortium for Higher Education, “Data, Dialogue, Decision Making: Disaster Planning for Higher Education,” Learning History, November 2002. Bureau of Justice Statistics, “Campus Law Enforcement Agencies 1995,” National Criminal Justice Reference Service, December 1996. Mueller, Robert S., “Prepared Statement Before the Senate Select Committee on Intelligence,” February 2003. Continued on page 25 24 / Campus Law Enforcement Journal The New Era of Campus Public Safety Continued from page 24 Campus Public Safety Weapons of Mass Destruction Terrorism Protective Measures There are approximately 4,000 Title IV institutions of postsecondary education in the United States serving 15 million students, and several million faculty, staff and visitors. According to the Bureau of Justice Statistics, there are roughly 30,000 campus police and security officers protecting these institutions and individuals. Within available resources, and consistent with each college or university’s policies, procedures and governing philosophy, consideration may be given to the affirmative steps listed below to prevent, deter or effectively respond to a weapons of mass destruction terrorist attack. These steps may be calibrated to local, state or national alert levels. Prevention • • Establish a working relationship with the Supervisory Agent in Charge of your nearest FBI field office, the regional Joint Terrorism Task Force (JTTF), as well as state and local officials to help ensure your timely receipt of threat information. Consider assigning officers as liaisons with international student groups on your campus. In addition to potentially eliciting lifesaving information, the officer(s) may serve to build trust and allay fears among international students. Deterrence • Establish a management team responsible for directing the implementation of your campus emergency operations plan. • Immediately review your emergency operations plan, terrorism incident annex and mutual aid agreements with your management team, command staff and jurisdictional partners. Ascertain the need for immediate staff training. • • The review of your emergency operations plan with jurisdictional partners should include a discussion of potential assets the campus can provide on its own behalf and that of the community in the event of an incident occurring outside the campus. Consider assigning a campus public safety liaison to the local Emergency Operations Center (EOC). Review leave policies and standard operating procedures for reassignment of plainclothes officers to uniform to enhance visibility and coverage of vulnerable areas. • Update your most recent risk assessment inventory. • Increase physical checks of critical facilities during periods of increased alert. • Establish a single point of access for each critical facility and institute 100% identification checks. • Limit public access to critical facilities and consider escort procedures for authorized persons. • Increase administrative inspections of persons and their possessions entering critical facilities. • Increase administrative inspections of vehicles and their contents. • Assess adequacy of video monitoring. • Assess adequacy of physical barriers outside sensitive buildings and proximity of parking. • Ensure adequacy of your emergency alert and communication system for students, faculty, staff and visitors. • Review your parent communication and reunification plan, and then educate all stakeholders. Special Notes The suggestions set forth above are offered only to guide and inform your public safety planning efforts. They are not intended to be exhaustive, or to supercede federal, state, local or campus statutes, regulations or policies. More detailed guidelines have been provided to your campus public safety executive. The Office for Domestic Preparedness, U.S. Department of Homeland Security, gratefully acknowledges input from the following sources: • International Association of Campus Law Enforcement Administrators (IACLEA) • The IACLEA Mid-Atlantic Regional Conference • The College and University Policing Section, International Association of Chiefs of Police (IACP) • The Wisconsin Association of Campus Police Chiefs • University of Illinois Urbana - Champaign Division of Public Safety • Valdosta State University Department of Public Safety • The George Washington University Police Department • McDaniel College Department of Campus Safety • University of Maine Department of Public Safety • University of Vermont Police Services • The iXP Corporation, Campus Public Safety and Security • The Federal Bureau of Investigation, Office of Law Enforcement Coordination • The U.S. Department of Education MARCH/APRIL 2005 / 25 26 / Campus Law Enforcement Journal Awareness of Weapons of Mass Destruction Training for the Worst — Hoping You Never Get to Use It By Richard W. Lee, Program Specialist, University of Massachusetts – Boston Department of Public Safety September 11, 2001 was an attack not only on my country but on that sense of security that I along with others felt because of the distance between us and the Middle East where all the “real” problems were occurring. I had seen the news on the bombings of our embassies and military assets in the area. While it was discomforting to realize that Americans were being killed I could see how it was happening. It was like being a police officer in my book; you were placing yourself in harm’s way for the good of your community or country and sometimes you lose the battle. I didn’t like it at all but maybe in a convoluted way I could understand it. September 11, 2001 derailed that chain of thought forever for me. Sometime after the events of that day had been tempered by time I read an article in which Army General Tommy Franks asked the question, “As an American how did you feel September 12, 2001?” The answers were about what you would expect ranging from anger to depression. His next question was, “What would you do to prevent it or something similar from happening again?” The answer to that came for me in June 2003 when I was selected to attend a trainthe-trainer program for “Campus Public Safety Response to Weapons of Mass Destruction.” I was pleased to be able to partake of this training because I felt deeply the need to contribute to fight the war on terrorism. As I watched several of our officers get activated by their respective military units to serve, I felt the need to do something. However I find myself too old and out of shape to compete in that venue unless the powers that felt my presence would incapacitate the terrorists by making them laugh themselves into oblivion. One of the first thoughts that ran through my mind as I attended the course to become a trainer was how frightening the possibility that this training could actually be used someday was to me. The possibility of a WMD being used even in my own campus community didn’t seem as farfetched as it would have back when I first came on the job. I could remember back with almost pleasant nostalgia that the biggest fear I had getting out of the Police Academy back in 1974 was getting shot by some perpetrator of evil holding up the local variety store or bookstore. However like most young recruits I couldn’t wait to get out and use all that training. This training I hope to never use. When the Congressional 9/11 Commission published their report I decided to read it. I was struck by a paragraph in the Preface that read as follows: “We learned about an enemy who is sophisticated, patient, disciplined, and lethal. The enemy rallies broad support in the Arab and Muslim world by demanding redress of political grievances, but its hostility toward us and our values is limitless. Its purpose is to rid the world of religious and political pluralism, the plebiscite, and equal rights for women. It makes no distinction between military and civilian targets. Collateral damage is not in its lexicon.” After reading that, I was glad to be able to get the chance to get the train- ing and gain the knowledge. It gave me the feeling that I was doing something that would help me better protect my community. The course agenda was straightforward and easy to understand. It was not designed to make us experts. As the instructors told us, the only way you can be an expert in these things is to experience them. I will fall back on my crime prevention training and say I would rather be proactive here so we can either prevent or mitigate the worst effects of an incident rather than reacting to it afterwards. We were given knowledge to help us recognize a terrorist incident, what the possible weapons could be, what defensive considerations we could employ, and how to best help to contain and control the issues arising from the deployment of a WMD. The terrorist threat section gave us a process to help identify potential targets in our community and its environs. After going through this section you may never again take for granted the safe little world in which you work. Even as I write this I can look out my window at UMass Boston across Dorchester Bay to a large liquid natural gas tank. When I first got back I joked with my office mates that if they ever blew that up that tank we would have the opportunity to be one of the first true satellite campuses in the University of Massachusetts system. Unfortunately I am told that the class did not increase my sense of humor. Continued on page 28 MARCH/APRIL 2005 / 27 Awareness of Weapons of Mass Destruction Continued from page 27 The next module gave us an overview of the concept of the Integrated Command System and how it works. Many times these concepts are couched in mystery terms and the very thought of them makes the primary users shy away because of their assumed complexity. It’s not so in this case; solid, no-nonsense examples gave you a firm idea of how it would work subject to local quirks. We left with the feeling that it could function in all jurisdictions with little or no problem. In the next module we were given an introduction to Weapons of Mass Destruction themselves. The who, what, why, where, and how, so to speak of how they would work if used. It was in this section that I began to realize that these weapons, while deadly and having the ability to cause significant damage, were not the city-busters of my youthful nightmares. As someone who lived under the threat of being disintegrated with about 20 minute’s notice by a Russian ICBM for approximately 40 years of my life, these weapons, while worthy of a healthy respect for their capabilities, do not instill the same feeling of helplessness in me. It is apparent that with knowledge of these systems they can be contained and the effects mitigated. Personal protection and safety was next on the agenda. As we went through it was obvious that we could take many effective steps to help adequately protect ourselves and our communities. Time, distance and shielding become a mantra for protection in all instances. I do believe I actually saw a few instances where the use of duct tape might actually work. One very important section was the area on Critical Incident Stress. Having been through a few very stressful incidents in my time as a police officer, I could actively relate to the need for this. It is the one weakness that I see in most preparations for this type of incident. We will probably be able to identify, manage, and cope with the initial incident. Traditionally organizations such as ours respond to critical incidents with skill and bravery during the ongoing incident. We may even deal adequately with the initial stress symptoms. However I feel that we must start to identify programs now to deal with 28 / Campus Law Enforcement Journal the long term effects of Post Traumatic Stress Disorder that will occur. The next part of the presentation was a method of dividing a Weapons of Mass Destruction Incident into five phases. The phases were Prevention/Deterrence, Notification, Response, Recovery, and Restoration. Prevention and deterrence is actually a new step for many public safety agencies. Most of the time in the past incidents began with notifications and then the response began. This training takes it up a step and suggests that with proper prevention and deterrence activities, incidents may be averted. Many of us have active crime prevention, and community policing programs which stress proactive approaches to crime control through training and education. There is no reason not to apply this to prevention of Weapons of Mass Destruction incidents. As in life there are no guarantees but an error of commission in trying to detect and prevent one of these incidents will be a lot easier to stomach that an error of omission in which you do nothing. Notification, the next step in the process, will begin after the threat is received or the incident occurs. Training stresses choosing the correct response which will guide your initial actions and help guarantee your survival. It also allows you to pass along information that will help guide the onslaught of emergency services that will hopefully start arriving after the determination that a WMD has been used. Your response will then be guided by four notable actions devised to isolate, identify, further notify, and protect yourself, community and other responders. In these sections are other important concepts such as media control, crowd control, crime scene protection and others too numerous to detail here. Recovery and restoration, the last two steps, are thought provoking, insightful concepts on just what it will take to return some sense of normalcy to the community and what the steps may be towards a period of restoration. The last section of the training was scenario based. It gave several very plausible scenarios. We then had to come up with concepts to deal with them. While I would like to say we all had happy endings in them it was not the case. The very nature of these incidents just drove home how important training and preparation will be in the prevention or in the lessening of the harmful impact should an incident occur. The training offers the opportunity for campus law enforcement to step up to the plate and be proactive protectors of their communities. It allows us to fulfill our nontraditional role by being educators by providing information and training that could be of great benefit to the communities in which we work. It also follows the advice of one very crusty, cranky instructor I had in the academy back in the dawn of time who drummed the “5 P” rule into our heads: “Prior Planning Prevents Poor Performance.” It was true then and it’s true now. Last of all I would like to express my deepest thanks to Don Kelly from Baton Rouge Police Department and Tom Fitzpatrick from Buffalo Fire Department, instructors par excellence, from the Louisiana State University Academy of Counter-Terrorist Education who coupled with IACLEA sponsored this training. Their insights and experiences were invaluable in getting the point across to us. About the Author Richard W. Lee currently holds the position of Program Specialist with the UMass Boston Department of Public Safety, reporting to the Director of Public Safety. In this position he oversees the areas of Crime Prevention, Crime Analysis & Mapping, Public Information, and Sponsored Projects. He is a 30-year veteran of campus law enforcement. A graduate of Northeastern University with a Bachelor of Science in Criminal Justice, he also holds a Paralegal Certificate from UMass Lowell. Rich also is a commissioner on the Massachusetts Neighborhood Crime Watch Commission, a member of the MACLEA Crime Prevention Training committee, and Treasurer of the New England Community Police Consortium (NECP2). He is married to another UMass officer, Susan Lee. They have two daughters 20 and 18 years old and a son 2½ years. The Use of Electro-Magnetic Disruption Devices (EMDs) in Higher Education Law Enforcement By Randy Mingo, University of Central Florida; Ross Wolf, University of Central Florida; Charles Mesloh, Florida Gulf Coast University; and Tina Kelchner, University of Central Florida Introduction Electro-Magnetic Disruption Devices (EMDs) are a relatively new phenomenon in use of force options by police departments throughout the United States. The majority of agencies only began to issue EMDs within the last two to three years. With the increased negative publicity being produced by police shootings across the country, police agencies have been seeking a more effective “less-thanlethal” force alternative. Although EMDs have existed for decades, initially police agencies were slow to utilize them because of their perceived ineffectiveness. However, “…in 1999, Taser introduced the Advanced M26, promising instant incapacitation without injury; its 50,000 volt charge overrides the central nervous system, forces muscle contraction and is virtually impossible to shrug off” (Anglen, 2004). Departments across the country saw the increasing use of the Taser by fellow agencies and began to purchase them by the truckload. Stock for Taser has been soaring, rising from a selling price of $2 per share in 2002, to $40 per share in 2004 after a peak of $60 per share (Anglen, 2004; Berenson, 2004). More recently, EMDs available on the market today have drawn both criticism and accolades from law enforcement, politicians, newspapers, and public forums. The most commonly utilized EMD on the market today is the Taser. Taser International, Inc. repeatedly emphasizes that their less-than-lethal weapon saves lives; yet in story after story in the local and national news, citizens are bombarded with information on the danger of police delivering a powerful electric shock (Anglen, 2004). The use of EMDs on children and the elderly by police has caused serious controversy and anger. Additionally, Amnesty International and the Arizona Republic newspaper have questioned deaths following EMD deployments throughout the United States as excessive uses of force. In response to these issues, Taser International, Inc. issued a press release: “Concerns have persisted over the safety of Taser’s weapons, despite a recent report by the Department of Defense that Taser’s devices were probably not the primary cause of some reported deaths of individuals in custody” (CNN.com, 2004). Repeatedly, medical examinations throughout the country have pointed at other causes for death on “Tased” suspects. In July 2004, Orange-Osceola Medical Examiner Dr. Jan Garavajlia reported to the Orange County (Florida) Taser Task Force that “the common factor in the deaths reported seems to be the excited state of the individual being shot by the [EMD]…Excited delirium is becoming increasingly recognized, and has been detected with patients with mental disorders, taking antidepressant medications, and in psychotic patients who have stopped taking their medication” (Orange County Sheriff’s Office). In an Amnesty International report in 2004, over 5,000 law enforcement agencies in the United States were reported to be deploying or testing EMDs. Amnesty International reports that forty-three states have “few or no restrictions on the possession of stun weapons by members of the public for private use” (2004, p. 3), therefore making EMDs legal for use by the general public. In 1997, there were nearly 700 campus police agencies in the United States, employing over 43,000 sworn personnel with organizational structures mirroring those of municipal agencies (Paoline & Sloan, 2003). With campus police agencies mirroring their municipal counterparts, many of these agencies also began issuing EMDs to their officers. As a national trend, “administrators in higher education are facing the reality that campuses are no longer havens from crime” (Mesloh and Wolf, 2003, p. 26). Due to the individual campus politics, leadership goals, community input, and the legal environment of law enforcement in each state (Wolf, 2001; Paoline & Sloan, 2003), agencies must examine if the use of EMDs Continued on page 30 MARCH/APRIL 2005 / 29 The Use of Electro-Magnetic Disruption Devices (EMDs) in Higher Education Law Enforcement Continued from page 29 on their campus is a constructive decision. Many agencies have found, however, that this less-than-lethal alternative can have a positive impact on officer injuries, suspect injuries, and the reduced use of deadly force. Case Study The University of Central Florida (UCF) is a sprawling campus, located in Orlando, Florida, of over 13,000 acres. There are also over 5,000 bed spaces in affiliated campus housing located off the main campus. There are over 127 permanent buildings on campus, 35 portable buildings, with an additional six structures under construction. In 2004, the enrollment approached 44,000 students, making UCF the tenth largest university in the country. Growth has been manageable, but this rapid expansion presents problems for the police, including reduced response rates for calls for service. Officers also have found that they are unable to respond as quickly to assist other officers. As a solution to address officer and public safety concerns, EMDs were introduced as a viable tool for the UCF Police Department (UCFPD) as a less-than-lethal alternative. Prior to the implementation of EMDs, UCFPD officers have had two other intermediate weapons available on their duty belts. These options have included Oleoresin Capsicum (OC), or “pepper spray,” and the expandable baton. While OC spray is used widely throughout the United States, it is also not without controversy. For example, in December 2004, the city of Fort Lauderdale, Florida reached a tentative settlement for $500,000 with the family of a suspect who died after being sprayed with pepper spray (Wallman, 2004). UCF police officers, in proper use of force situations, have utilized both of these alternatives, and both are still issued to officers. When deciding to issue EMDs to UCFPD officers, administrators realized that with EMD technology available, there had been a gap in their use of force matrix and ability to respond to suspect actions. After considerable research, the decision was made to add EMDs as an additional lessthan-lethal alternative for police officers in the field. 30 / Campus Law Enforcement Journal The University of Central Florida Police Department placed an order in June 2003 for forty M-26 Tasers with laser sights, and forty K351-M26W high ride cross draw holsters with spare cartridge holders. Additionally, the department purchased 160 15' and 160 21' air cartridges for training and for issue to the officers. The purchase also included “smart” battery chargers for each officer. The start-up cost for these forty EMDs was $29,972, equating to approximately $749 for each officer. The projected recurring costs are minimal. A unique feature of the M-26 is the data port; this permits downloading of information regarding use of the Taser including time of discharge, duration of discharge, and number of discharges. Qualified UCFPD firearms and defensive tactics instructors were selected to attend Taser Instructor classes. During the eighthour training session for UCFPD officers, participants were permitted to fire three test cartridges and each officer was afforded the opportunity to be “Tased.” Nearly all departmental personnel volunteered and some officers volunteered to demonstrate the Taser effect as many as three times. Though each officer was not forced to take part, the value of training officers on rapid recovery was stressed, should they become accidentally or intentionally incapacitated by the Taser in a situation. The officers who volunteered to be Tased have gained a clear understanding of the weapon’s defensive abilities. UCFPD Emergency Response Team members also were issued Tasers with a mounting clip designed and manufactured by Advanced Research Solutions which mounts the Taser to a Remington 870 shotgun. The ERT team carries these shotguns loaded with bean bag shot to provide two less-thanlethal alternatives as needed for dynamic entries or other confrontations. Community Concerns Mesloh and Hougland (2004) were quick to point out the importance of working with the community in developing policies regarding use of force. This includes discussion of perceived negatives as well as the potential positives involved in the deployment of EMDs by the police. The UCFPD understood the need to make the campus community aware of the new policies concerning EMDs. To inform the university community and off-campus citizens, an article was released in the student newspaper, interviews were granted with the departmental Public Information Officer, and officers were advised to answer all questions presented by curious students about the device. Because the department has been concerned with student reactions to police procedures, the UCFPD’s annual survey of student perceptions included numerous questions related to the use of force. In 2003 and 2004 these survey results rated the UCFPD’s use of Tasers on campus as favorable in comparison to other intermediate less-than-lethal alternatives. In the 2004 survey, for example, students were asked to respond to various lessthan-lethal force options by the police. On this survey, one question asked students to indicate where each weapon or use of force would be appropriate in the following scenario: “A suspect violently Continued on page 31 Figure 1 The Use of Electro-Magnetic Disruption Devices (EMDs) in Higher Education Law Enforcement Continued from page 30 resists arrest and attempts to injure law enforcement officers. How appropriate are the following responses on the part of the police?” Each student was then given a 9 point Likert-type scale to reply for each listed officer response, with 1 being “very appropriate,” and 9 being “very inappropriate.” The use of a Taser was rated as 3.66, while use of baton, beanbag, chokehold, and strike with the hand all rated higher. The only response by the officer that students rated as more appropriate than the Taser was the use of “mace” or “pepper spray” (see Figure 1). On the other hand, UCFPD administrators knew that the campus community was not acting in a vacuum. Local sheriff’s departments and police departments were also adopting the use of EMDs by patrol officers. Local newspapers were quick to report on use of EMD incidents, and the Orange County Sheriff’s office experienced several in-custody deaths after the use of an EMD. None of these deaths, however, were determined by medical examiners to be shock-induced. This alone, however, led to an increase in concern by the community regarding the use of these weapons. Communities may also be interested in additional information available on EMDs. Police departments have reported a significant fall in police shootings following the introduction of EMDs to officers’ less-than-lethal alternatives. According to Amnesty International (2004), the Phoenix (Arizona) Police Department “announced that officer-involved shootings had fallen by 54% from 28 in 2002 to 13 in 2003, with fatal shootings down from 13 to 9 during the same period, the lowest number since 1990.” Amnesty International is quick to point out, however, that they feel that police in the United States overuse and abuse EMDs. Justifications for Use Documented UCFPD use of force reports indicate that the Taser (June 2003-December 2003) had been discharged by the police department six times, and each was found to be in accordance with policy. In addition, there were (June 2003-December 2003) twelve “non-activated deployments” (where the Taser was re- Agencies should also consider several policy issues when deciding whether or not to implement use of EMDs on their campus. moved from the holster, laser activated, and pointed at a suspect but not discharged). In the entire 2004 calendar year (January-December), there were three discharges and five non-activated deployments. So far for 2005 (January data only), one discharge has taken place. In examination of UCFPD use of force reports, from implementation in 2003 to January 2005, officers were justified to use deadly force in several situations (for example when officers confront suspects armed with knives and crowbars). The use of force reports also indicated that these suspects tended to be intoxicated by alcohol and/or drugs, and several had mental illness related problems. The officers involved in these scenarios opted to use the EMD in these circumstances, possibly sparing a life they otherwise may have legally taken. The trend delineated in the UCFPD reports, regarding EMDs, has been the combination of strong verbal commands accompanied with a warning of deployment, and laser contact (amber laser connection from EMD to the suspect). This resulted in suspect compliance nearly 50% of the time, and the EMD not having to be discharged. The value of the EMD as a deterrent weapon has become vastly recognized in the UCF community, due to both UCFPD and local agency use. Policy Implications and Conclusion When discussing policy issues, it is imperative to note that the UCFPD initially placed EMDs at level 3 (active physical resistance) on the use of force continuum; repeatedly stressing to officers that presence and strong verbal commands are still the best practice for compliance. Examination of the UCFPD records indicate that the 2003 implementation of EMDs into the less-than-lethal force alternatives for police officers saw a reduction in the use of OC spray and near zero use of the expandable baton. In late 2004, Orlando area law enforcement agencies made a consolidated stand to place EMDs at level 4 (active physical resistance). This change was a result of numerous negative media and public concerns regarding EMD use and in-custody deaths following discharge. Though these incidents were not related to UCF, area complaints were waged by citizens against EMD use in situations involving very young and very old suspects. Understanding that negative media events may affect community relations is imperative when considering EMD use on a college campus, even when a deployment decision may have been rationally sound. In UCFPD’s incorporation of Tasers into their use of force policy, local Emergency Medical Technicians (EMT) units were consulted for recommendations regarding the removal of “barbs” from Tased suspects. It was determined that the removal of Taser barbs from a suspect can be conducted by the officer by spreading the skin with the thumb and index finger and pulling out the barb. EMTs should be summoned to the scene for barb removal only if the barbs strike critical areas (any location in the head or groin). The UCFPD policy also requires that daily inspections (at shift briefings) are conducted on each issued Taser to ensure that the recommended battery charge is maintained. This act is now an inspection routine. Additionally, the department felt that it did not make sense to issue Tasers only to supervisors (who were the least likely to need an immediate less-thanlethal force alternative), so Tasers were issued to all sworn officers. In addition, UCFPD has not issued Tasers to non-sworn Community Service Officers (CSOs). If the EMD is utilized in the field, in a use of force situation, university police department policy requires that the Taser be immediately given to the Training Sergeant. A written computer download record must also accompany each use of force report completed by the officer who discharged the device. This procedure may assist in liability reduction and acts as a record to assure officers compliance and citizen safety from claims of brutality. Officers’ must then submit the spent cartridge to procurement in order to receive a replacement. Continued on page 32 MARCH/APRIL 2005 / 31 The Use of Electro-Magnetic Disruption Devices (EMDs) in Higher Education Law Enforcement Continued from page 31 Agencies should also consider several policy issues when deciding whether or not to implement use of EMDs on their campus. One issue is that smaller officers may have to remove other less-than-lethal alternatives from the duty belt. It may be difficult for all equipment to be worn comfortably and be readily accessible with the addition of a duty weapon, firearm magazines, EMD spare cartridge magazines, radio, handcuffs, biohazard equipment (rubber gloves/CPR mask), belt keepers, key rings and cell phone. Although any equipment removed from the duty belt should be stored in the officer’s patrol vehicle, it becomes less readily accessible in situations which may require its use. Throughout the United States, many agency and higher education administrators are considering the use of EMDs. Administrators and police management should consider the valuable law enforcement tools available that may have a place in university and college environments. Liabilities involved with any use of force device are always present, but can be minimized by policy compliance, standard operating procedures, proper training, an informed public, consequences for misuse, and responsible feedback from the community. Positive results, such as reduced injuries to officers and suspects, may outweigh negative concerns. About the Authors Randy Mingo is assistant director of police and police major for the University of Central Florida Police Department. Major Mingo is also an adjunct professor with the UCF Department of Criminal Justice and Legal Studies. Of interest to this article, Major Mingo has volunteered to be “Tased” three times and supports operational use of EMDs as a police tool. Ross Wolf is an assistant professor and coordinator of Criminal Justice at the University of Central Florida in Orlando and holds a Doctorate in Higher Education Administration and Educational Leadership. He has over thirteen years of experience as a law enforcement officer and has worked various assignments including Patrol and Criminal Investiga- PU for MITI pu last issue page 5 32 / Campus Law Enforcement Journal tions. Dr. Wolf continues to serve as a Police Academy Instructor and as a Chief with the Orange County Sheriff’s Office Reserve Unit. Charles Mesloh is an assistant professor and Director of the Institute for Technological Innovation and Research at Florida Gulf Coast University, which specializes in less-lethal weapons research. He holds a Doctorate in Public Affairs and has twelve years of experience as a law enforcement officer. Dr. Mesloh holds instructor certifications in most lesslethal weapons and is currently involved in the development of new less lethal technology and training methods. Tina Kelchner is a graduate research assistant in the Criminal Justice master’s degree program at the University of Central Florida. She has focused her research on police use of force and discretionary decision-making in law enforcement. References Anglen, R. A. (July 18, 2004) Taser safety claim questioned. The Arizona Republic. Retrieved December 9, 2004, from http:// azcentral.com/12news/news/articles/ 0718taser-main18-CP.html Amnesty International (2004) USA: Excessive and lethal force? Amnesty International’s concerns about deaths and ill-treatment involving police use of Tasers. Berenson, A. (July 18, 2004) Taser injuries: As police use of Tasers rises, questions over safety increase. Wound-Ballistics.com. Retrieved December 7, 2004, from http:// www.wound-ballistics.com CNN.com (November 30, 2004) Taser responds to Amnesty’s claims. Retrieved December 9, 2004, from http://money.com/2004/11/ 30/news/midcaps/taser.reut/ Paoline, E. and Sloan, J. (2003) Variability in the organizational structure of contemporary campus law enforcement agencies: A national-level analysis. Policing: An International Journal of Police Strategies and Management, 26(4). Mesloh, C. and Wolf, R. (2003) The use of canines in higher education law enforcement: An examination of policies and procedures. Campus Law Enforcement Journal, 33 (6), 26-29. Orange County Sheriff’s Office, Florida (July 28, 2004) TASER task force medical findings. Report available from the Orange County Sheriff’s Office, 2500 West Colonial Drive, Orlando FL. Wallman, B. (December 16, 2004) $500,000 is offered to family of man who died from police spray. Sun Sentinel. IACLEA’s Annual Conference in Kansas City — Everything You Expect and More Kansas City is just like the food it’s famous for: spicy, sizzling, casual and friendly. It has everything you expect to find in a major metropolitan city — worldclass hotels, professional sports, full-gaming casinos, a fabulous zoo, top-notch museums, live theater, great places to eat and shop, and interesting places to relax and have fun. IACLEA’s 47th Annual Conference and Exposition in Kansas City has everything you expect to find — great hotel, first class workshops and speakers, networking, socializing… Kansas City Hyatt Regency Crown Center The Hyatt Regency Crown Center sets the standard for Kansas City hotels. The newly renovated hotel is connected to the Crown Center Exhibit Hall and just minutes from downtown Kansas City, the Country Club Plaza, and nearby theaters and dining. It is connected by an enclosed walkway to the Crown Center, an office and shopping complex, and is adjacent to Science City at Union Station and the Kansas City convention center, Bartle Hall. There’s plenty to keep you occupied at the Kansas City Hyatt Regency Crown Center with a heated, all-season, outdoor, freeform pool with sundeck; whirlpool and sauna in health club; complimentary health club for all guests, with access to climate-controlled pool and fully equipped fitness area offering free weights, exercise cycles, steppers, stair climbers and rowers; nearby Crown Center that connects you by glass enclosed walkway to IACLEA’s 47th Annual Conference and Exposition in Kansas City has everything you expect to find — great hotel, first class workshops and speakers, networking, socializing… more than 80 shops and restaurants, two live theaters, movie theater and ice skating and the international headquarters of Hallmark Cards, Inc., featuring Kaleidoscope, Hallmark’s free creative workshop for kids ages 5 to 12, and Hallmark Visitors Center, offering 85 years of Hallmark history. Workshops The Clery Act: Department of Education Compliance Handbook Review presented by Dolores Stafford will focus on a four-hour review of the new Clery Act Compliance Handbook developed by the U.S. Department of Education. The DOEd will distribute the handbook to each institution as soon as it is completed, but the goal of this training program is to provide information contained in the new handbook and to clarify requirements of the Clery Act that campuses have struggled with over the years. U.S. Department of Education representatives have been invited to participate in this training session and IACLEA is looking forward to the addition of these experts to assist in conducting this training program. Copies of the final compliance handbook (or the last available draft version of the handbook) will be distributed as a handout for this training session. Please note: there will only be one copy per attendee of the handouts and handbook for those people who pre-register for this session. No extra handouts will be available during or after the conference. This session is free to conference attendees but you must complete the separate registration form for this session in order to receive the handbook. The information and registration form are at http://www.iaclea.org/conf/05index.htm The IACLEA Weapons of Mass Destruction Awareness Course for first responders will be presented on Tuesday, June 28 from 8:00 a.m.-4:30 p.m. This eight-hour course is designed for all campus public safety personnel who could participate in a response to a WMD incident. Regardless of your rank or job title, this course provides important, up to date information on WMD preparedness. There is no fee to attend the training. Upon successful completion participants will receive a certificate of attendance and documentation for continuing education units from Louisiana State University. The presentation includes properties of, effects of, and methods of delivery/ dispersal of potential WMD weapons. It addresses priorities for protection of persons, environment and property during WMD incidents. Specifically, it includes discussion of procedures that campus public safety personnel can implement to protect themselves and others as well Continued on page 35 MARCH/APRIL 2005 / 33 Å 34 / Campus Law Enforcement Journal IACLEA’s Annual Conference in Kansas City — Everything You Expect and More Continued from page 33 as describing decontamination procedures appropriate for WMD events. The course is being funded by a grant from the U.S. Department of Homeland Security, Office for Domestic Preparedness. The curriculum was developed by Louisiana State University and Agricultural and Mechanical College (LSU) and the International Association of Campus Law Enforcement Administrators (IACLEA). The Campus Avenger: Workplace Violence will be presented by Dr. John Nicoletti, Police Psychologist, NicolettiFlater Associates and Dr. Sally SpencerThomas, Director, Leadership Development and Behavioral Health Promotion, Regis University. After attending this session participants should be able to develop a basic understanding of the different dynamics of workplace violence prevalent for colleges and universities; appreciate why colleges are vulnerable targets for workplace violence; explore the phases of action related to workplace violence and develop corresponding intervention responses; and develop a basic understanding of effective threat assessment and disaster management techniques. The presenters will discuss workplace violence cases on college campuses and discuss why campuses are vulnerable. They will provide intervention techniques and time to discuss issues on your campus. Legal Liability and Campus Suicide Case Update is presented by Peter Lake, Esq. and Professor, Stetson University College of Law. It will include recent developments in the law regarding suicide and self inflicted injury and updates on student wellness, policy initiatives and university liability trends. Don Awles, a consultant for the National Tactical Officers Association, will present Campus Violent Critical Incidents: Planning and First Response. This session will address the law enforcement response to a threat from a lone individual or a group and the focus will be on the roles of university law enforcement officers and university security officers as first responders. Emphasis will be placed on active shooter and destructive device response. Participants in this workshop will leave with an understanding of the sources and types of threats of In times of critical incidents, small CSU police departments needed to rely on local law enforcement agencies or borrow officers from any of the 22 CSU departments. mass violence. They will possess an overview of planning and response options that will help them in the prevention of, planning for, and response to acts of mass violence. You will be shown tools and resources that could assist in mitigating threats and minimizing casualties should such an attack occur. Topics to be discussed include a brief history of violent critical incidents at colleges and universities; current and future threats; interagency cooperation; site surveys and essential elements of information; planning and preparation; recommended procedures and equipment; active shooters; suicide bombers; and rapid deployment/immediate action/instant response. Strategies for Addressing Racial and Ethnic Tensions or Conflict on Campus will be presented by Shari Freeman, Director, Community Relations Service, U.S. Department of Justice. Ms. Freeman will focus particularly on CRS training on Arab, Muslim, and Sikh-American cultural awareness, providing a short video training presentation to help law enforcement personnel when interacting with university students who are members of these respective communities. The program was developed to address growing tensions and disruptions throughout the country following the attacks of September 11, 2001. Through this presentation, campus law enforcement officials will learn of different strategies to avoid or address racial conflict or violence on campus. Moreover, they will gain a basic cultural understanding of the practices and protocols of Arab, Muslim, and Sikh communities, which will help officers serve the entire campus community better. Learn how to effectively manage interviews to get the type of information you need to make successful hiring decisions by attending Getting the Right People on the Bus — Using Targeted Selection to Attract and Select Top Performers presented by Steven Healy, Chief of Police, Princeton University. Participants will be exposed to the Targeted Selection Strategy, which recommends a multi-tiered process that is both affordable and effective. Attendees will review the universally accepted “dimensions” for law enforcement positions and learn how to uncover appropriate evidence of the presence of these dimensions through behavioral interviewing. The workshop will also cover planning and administering Targeted Simulations, using the assessment center methodology. Jackie McClain, Vice Chancellor for Human Resources, California State University System, Office of the Chancellor; Commander Kirk Gaston, San Francisco State University Police; and Lt. Bob McManus, Asst. Commander, San Diego State University will provide an overview of human resources issues, training, tactical command and policy issues during their workshop: Development of a Multi Agency Tactical Team. The California State University System consists of 23 separate campuses with 22 police departments. The smallest police department consists of 12 sworn officers and the largest, 33 officers. In times of critical incidents, small CSU police departments needed to rely on local law enforcement agencies or borrow officers from any of the 22 CSU departments. The 50 sworn police officer tactical team referred to as the Critical Response Unit was formed from officers from 22 CSU campuses, creating a highly trained and skilled tactical unit that responds to CSU natural disasters, crowd control and dignitary protection events. Hoping to form a coalition between the NCAA and IACLEA, Rachel Newman, Assistant Director of Agent, Gambling and Amateurism Activities, National Collegiate Athletic Association will present Sports Wagering on College Campuses. This session will focus on the issues of gambling and sports wagering and provide information regarding the role of the Agent, Gambling and Amateurism Activities staff within the NCAA structure. The results of the NCAA’s 2003 National Study Continued on page 37 MARCH/APRIL 2005 / 35 Arson Assault Vandalism Theft Intoxication INCIDENTS HAPPEN… KNOW… What’s happening… and where. Who’s involved… and how. • Limit liability. • Control insurance costs. • Ensure compliance with the Clery Act. TOLL FREE 1-888-776-9776 www.ppm2000.com IRIMS®—Incident Reporting & Investigation Management Software 36 / Campus Law Enforcement Journal IACLEA’s Annual Conference in Kansas City — Everything You Expect and More Continued from page 35 on Collegiate Sports Wagering and Associated Health Risks will be presented. The goal of Closed Circuit Television: Policies, Procedures and Partnerships that Can Lead to Acceptance of CCTV on Campus presented by Frederick Gardy, Assistant Chief of Police, University of Nebraska-Lincoln and Owen Yardly, Chief of Police, University of Nebraska-Lincoln is to generate feedback that can be used to create an operational model for CCTV supported by IACLEA. The presentation will develop understanding of the issues you will face when implementing policies presented that can assist you when considering a CCTV network. Discussion will include implementation of policies and procedures that standardize equipment; address faculty, staff and student concerns over privacy issues; ensure functionality and expandability; and produce evidentiary quality videos. The full range of considerations affecting the decision to implement CCTV will be discussed with spe- Check out the Weapons of Mass Destruction Awareness training classes being offered by IACLEA at www.iaclea.org. Click on Awareness Training/WMD to locate a class near you or contact Project Director Tom Hogarty, thogarty@iaclea.org cial attention given to the brief history of CCTV, purchasing committees, vendor selection, CCTV networking, systems integration, purchasing standards, operational standards, and legal standards. Community Service Officer Program will be presented by Barry Roberson, Chief of Police, Rutgers University and Commander Daniel Pascale, Rutgers University. They will provide an overview of the extensive student CSO program at Rutgers University. Assignments include mounted patrol, escorts, transportation, bus security, CCTV monitoring, first aid/CPR certifications, CERT and crime scene preservation. Julie Friend, Project Director, Office of Study Abroad, Michigan State University, and Inspector Mary Johnson, Michigan State University Police Department will discuss the creation of an Incident Command Team for High-level University Officials to address long-term crisis abroad in Students, Faculty and Staff in Crisis Abroad. They will walk participants through the steps necessary to create a coordinated effort between the Study Abroad and Police Department that includes training police cadets and Study Abroad staff to respond to hotline calls and questions. Presenters will distribute sample intake forms and response procedures. Additional presentations include: • Accreditation Overview and Accreditation Manager Training (see page 7 for details); • Campus Domestic Violence Training presented by Malcolm Adams, Division Chief of the National Center for Law Enforcement Training; • Random Actor Violence Prevention by Dan Korem, Korem and Associates; • Developing and Understanding Diversity Training for Public Safety Employees by Eric Cook, University of Illinois, UrbanaChampaign and Vanessa Horsman, University of Illinois, UrbanaChampaign. Your Campus Relies On You For Security... Information You Can Use! All IACLEA members now have access to a searchable resource database that includes publications, previously published Campus Law Enforcement Journal articles, and links to other helpful Web sites. Check it out in the Members Only area of the IACLEA Web site. www.iaclea.org ...When you Need Help, Rely on Us FOG ADVISORS, LLC Security Management Consultants (630) 563-9701 www.fogadvisors.com Providing expert security assistance to campus security experts MARCH/APRIL 2005 / 37 President’s Message Continued from page 2 bring them to—as the information will be hot off the press! It will be an in-depth four-hour class focusing on the clarifications and modifications in the interpretation of the law that have been made by the Department of Education and are now in writing in the new handbook. If you haven’t noticed by now, I have now mentioned the Annual Conference a total of seven times. This is a priceless marketing ploy to make sure you don’t forget it. See you in Kansas City! In 2008, IACLEA will celebrate its 50th anniversary. The plan is to start the celebration at the end of the Annual Conference in 2007 so that we will have a full year of celebratory programs and events leading up to this once-in-a-lifetime event. How good can a regional conference be? How about the highly successful IACLEA – Southeast Regional Conference held in New Orleans, Louisiana? The conference started the day after Fat Tuesday in the City of Mardi Gras. As one might expect, attendance was very good. In addition, our host Director Ken Dupaquier, Tulane University, ran an excellent program of presentations and made everyone attending feel like we were locals to New Orleans. As we all learned from Ken, “laissez les bon temps roulez” (let the good times roll). The FBI identity theft program and the Taser demonstration program were two of best presentations I can remember. Thank you Ken Dupaquier! In November 2004, IACLEA and IACP were invited by the U.S. Department of Justice COPS Office to convene with a group of law enforcement, government officials and national educators in Baltimore, Maryland to hold a National Summit on Campus Public Safety. The event was hosted by the Mid-Atlantic Regional Community Policing Institute (MARCPI) at Johns Hopkins University. IACLEA and IACP, University and College Police Section were the most prominently represented groups. Not to be left out were our friends from the Department of Homeland Security Office of State and Local Government Coordination and Preparation. The Summit was facilitated by John Firman, IACP Director of Research and a final report of the Summit is 38 / Campus Law Enforcement Journal being prepared for the COPS Office by Johns Hopkins University’s Division of Public Safety Leadership. One of the key outcomes of the Summit was the suggestion to establish a National Center for Campus Public Safety. Such an idea was already on the radar within IACLEA; however, this type of suggestion and attention will move us along at a much quicker rate. It really places IACLEA at the cutting edge of 21st century campus law enforcement and security. I plan to ask for Board of Director and Association endorsements of the final report and the establishment of the National Center for Campus Public Safety. As a gesture of Association support, I submitted a letter of congratulations to Judge Michael Chertoff when he was confirmed as the new Secretary for U.S. Department of Homeland Security and to The Honorable Alberto R. Gonzales when he was confirmed as the new Attorney General, U. S. Department of Justice. Both of these gentlemen are in critical government positions that will have an impact on how we conduct business in the field of campus public safety. I would like to bring to your attention an individual from IACLEA that I have known for as many years as she has been a member. Her name is Susan Riseling and she is the Chief of the University of Wisconsin-Madison Police Department. Why is it important that you get to know this individual? Sue will be running for the Vice President-at-Large at the 2005 IACP conference in Miami. Many of our IACLEA members are also members of the University and College Section of IACP. Whatever we can do to get Sue elected, we need to do. Thank you, Susan Riseling for always moving the bar higher for our membership. In December, IACLEA was invited to participate in the Department of Homeland Security Advisory Committee to the National Center for State and Local Law Enforcement Training. (see article page 8) IACLEA is now forging a partnership with the National Center to deliver training at our Kansas City Conference. We are seeking additional opportunities for our membership to benefit from training offered by the National Center. Malcolm Adams, Division Chief, State and Local Programs Division has been most helpful in this process. Serving as the point position for this project was Steve Rittereiser, Mountain Pacific Regional Director. Thank you Steve for the 150% you give to our organization. See you in Kansas City! Join Us in Kansas City for IACLEA’s 47th Annual Conference June 25-29, 2005 Links to area attractions have been posted on the IACLEA Web Site: www.iaclea.org GOT NEWS? Have you received an award, been interviewed by the media, moved into new office space, retired, accepted a new job, received a promotion, received accreditation for your department, or anything else that might interest other IACLEA members? We want to hear about it and tell your colleagues about it. Mail the information (and photos) to: Karen E. Breseman, Managing Editor, Campus Law Enforcement Journal, IACLEA, 342 North Main Street, West Hartford, CT 06117-2507 or email to kbreseman@iaclea.org Strategic Planning Group Focuses on Domestic Preparedness Training Needs Continued from page 8 Close coordination should be established and maintained with local and state counterparts, federal agencies (including the FBI and Joint Terrorism Task Forces, Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), and Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF)), and state Offices of Emergency Management. • • Campus law enforcement officials need to establish and train on the issue of “who’s in charge” of a scene. Under Congressional mandate, the FBI will continue to have the lead regarding law enforcement investigation of terrorist-related incidents. However, campus law enforcement will have immediate and continuing campus venue responsibilities and coordinate with other responding assets and agencies, including the FBI. Future training must be driven by identified developing trends and techniques. Campus law enforcement should be plugged in to the development of emerging trends and should be actively involved in identifying emerging threats, which in turn should drive the focus of training. • • • All crisis management/emergency response plans must be tested and exercised on a multi-tiered basis (table top, command post, full field/ field training exercises). Training should include the executive officers of the campus. Exercises should include all appropriate and affected agency representatives (campus administration, law enforcement, facilities, academic, logistics, etc.). Approach to training should be “all hazards” in nature, to address response to terrorist incident, but also to include ability to respond to natural disasters and other events. • Training should be standardized in concepts, yet tailored to the unique characteristics of each campus and address its critical infrastructure, ethnic/cultural/exchange students, and programs that might garner the focus of international or domestic terrorist groups. • Immediate near-focus should be on campus preparedness threat assessments that identify potential threat elements, the nature of the threat, vulnerabilities of campus assets, and types of threat elements. The subcommittee also heard presentations from Georgeann C. Rooney of the U.S. Secret Service, Paul M. Plaisted of Justice Planning Management Associates, Inc., and Brigadier Gen. Simon Perry of the Israeli Police and Ministry of Public Security. Rooney, who is a threat assessment specialist with the U.S. Secret Service’s national threat assessment center, gave Continued on page 40 MARCH/APRIL 2005 / 39 Strategic Planning Group Focuses on Domestic Preparedness Training Needs Continued from page 39 an overview of the Safe School Initiative. This initiative is a joint study with the U.S. Department of Education of school shootings in elementary and secondary schools in the U.S. Plaisted gave a demonstration of an online learning tool developed by his company. The online tool allows local agencies to administer online classes and maintain records of students’ completion of courses, as well as grades. Classes are generally one hour in duration and can be stopped and started again at a student’s convenience. An online test is taken to gauge the student’s grasp of the material. Perry gave an overview of the structure of the Israeli Police, which has primary operational responsibility within the borders of the State of Israel to protect the public against terrorist activity. Perry stressed the importance of operational readiness and public cooperation in combating and preventing terrorism. “The public needs to know who to call when they see something [suspicious],” he said. “They need to know also that when they call, someone is going to listen and follow up…Students and faculty have to know they have someone to talk to when there’s a problem.” In terms of resources, law enforcement agencies need to conduct threat assessments to determine all foreseeable scenarios and invest in manpower and technology to deter terrorism, he said. The subcommittee, chaired by Thomas P. Carey, director of security and public safety at Bates College in Lewiston, Maine, plans to conduct additional research and survey IACLEA members and others to determine current and future training needs in domestic preparedness. 40 / Campus Law Enforcement Journal NOW OPEN FOR BUSINESS IACLEA Logo Apparel and Accessories Now available to IACLEA members online, http://www.iaclea.org, in the Members Only area. Campus Safety and Security Is Our Business . . . Let Us Help You Improve Your Institution’s Effectiveness Letter to the Editor Continued from page 4 try, budgeting for the annual conference was a wise investment for me and my university. Perhaps my one claim to IACLEA fame was serving with Jerry Witsil (Princeton) as a two-man committee appointed by the Board of Directors to interrogate Peter Berry on the Rutgers campus as a candidate for the position of Executive Secretary. As I view the growth and development of the Association from that day to this, it is evident that the team of Ochs and Witsil made a wise decision when recommending to the Board that this young man from Connecticut be hired. Since retiring in 1988 I remain an avid CLEJ reader, and am impressed with the articles discussing the techniques that have been developed and implemented by dedicated public safety directors to upgrade and improve their programs. The IACLEA training programs, strategic plan, information services, publications, video workshops, and special training programs have had a vital role to help public safety assume its earned and deserved position as a vital member of a university’s administration. It appears that the protests, demonstrations, teach-ins, sit-ins, building IACLEA STORE take-over, and the more violent actions associated with campus public safety during the Viet Nam era have passed. However, the crimes associated with any community continue, if not increase, on many campuses. The professional advancement and achievements of campus security and police officers have met these challenges with distinction and reflect why public safety is no longer an obscure campus agency. The 16 years of being a “has been” have increased my respect and admiration for the men and women who are the current leaders in this proud profession. IACLEA, the glue that unites campus public safety programs, has enjoyed and will continue to enjoy unlimited success as its leaders and members are dedicated to assure that the Association never fails to meet its core purpose: “To represent and promote campus public safety.” Being confident that this will happen, it is more than evident that campus public safety has been recognized and accepted as a superior law enforcement profession. Bob Ochs, Honorary Member, IACLEA Wilmington, NC LEMAP is a program sponsored by IACLEA for the purpose of providing management consultation and technical assistance to association members and non-member campuses. For More Information on the Program Contact Tessa Wilusz O’Sullivan at the IACLEA Headquarters, (860) 586-7517 Ext. 521 or by email at tosullivan@iaclea.org. To discuss the scope of your review, contact our LEMAP Coordinator, John Carpenter, directly at (619) 594-6905 or email at carpenter@sdsu.edu. Protect Your Campus! 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