A+ Correlation
Chart
CompTIA A+ 220–701
Text
Lab
Study Guide
Domain 1.0 Hardware
1.1. Categorized storage devices and
backup media
•
FDD
442–445
•
HDD (solid-state vs. magnetic)
269, 440
29
PCC–1B
PCC–2B
•
Optical drives (CD, DVD, RW, Blu-Ray)
315, 460
45
PCC–1B
PCC–2B
•
Removable storage (tape drive,
solid-state, external CD-RW and hard
drive, hot swappable devices, non-hot
swappable devices)
32, 269, 315, 440
29, 45
PCC–1B
PCC–2B
120–124
21
PCC–1C
PCC–2C
32, 138, 139, 702,
716–718
1.2 Explain motherboard components,
types, and features
•
Form factor (ATX/BTX, micro ATX, NLX)
•
I/O interfaces (sound, video, USB 1.1,
USB 2.0, serial, IEEE 1394/Firewire,
parallel, NIC, modem, PS/2)
21, 22, 23, 24
PCC–1C
PCC–1E
PCC–1F
•
Memory slots (RIMM, DIMM, SODIMM, SIMM) 256, 270, 271, 275 29, 30, 31, 32
PCC–1F
•
Processor sockets
•
Bus architecture
•
•
176, 177
26
PCC–1E
119, 120, 125–128
21, 22, 23, 24
PCC–1C
Bus slots (PCI, AGP, PCIe, AMR, CNR,
PCMCIA)
131–136, 139, 363
1
PCC–2C
PATA (IDE, EIDE)
427
37, 38, 39, 42
PCC–2B
Continued
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A+ Correlation Chart
1
Text
Lab
Study Guide
•
SATA and eSATA
430–432
37, 38, 43, 44
PCC–2B
•
RAID (levels 0, 1, 5)
586, 736–766
74, 76
PCC–1C
•
Chipsets
147
21, 22, 23, 24
PCC–1F
•
BIOS/CMOS/firmware (POST, CMOS battery)
38, 39, 149–152,
668
1, 21, 22, 23, 24
PCC–1H
•
Riser card and daughterboard
122–123
1.3 Classify power supply types and
characteristics
•
AC adapter
•
ATX proprietary
•
35–36
148
121, 122
21, 22, 23, 24
PCC–1C
PCC–2C
Voltage, wattage, and capacity
212, 213, 221, 222
27, 28
PCC–2D
•
Voltage selector switch
212, 213
27, 28
PCC–2D
•
Pins (20, 24)
194
25, 26
PCC–1D
35, 163–167
25, 26
PCC–1E
PCC–1F
594
77, 78, 79, 80
NET–1F
NET–1G
1.4 Explain the purpose and characteristics
of CPUs and their features
•
Identify CPU types (AMD, Intel)
•
Hyper threading
•
Multi core (dual core, triple core, quad core)
188–190
77, 78, 79, 80
PCC–2E
•
On chip cache (L1, L2)
172
25, 26
PCC–2E
•
Speed (real vs. actual)
174
25, 26
PCC–2E
•
32 bit vs. 64 bit
22, 27
PCC–1E
1.5 Explain cooling methods and devices
•
Heat sinks
178, 179
25, 26
PCC–2J
•
CPU and case fans
35, 163–199
25, 26
PCC–2J
•
Liquid cooling systems
40
25, 26
PCC–2J
•
Thermal compound
179
25, 26
PCC–2J
1.6 Compare and contrast memory types,
characteristics and their purpose
•
Types (DRAM, SRAM, SDRAM, DDR,
DDR2, DDR3, RAMBUS)
253–289
29, 30, 31, 32, 33
PCC–1F
PCC–2F
•
Parity vs. non-parity
273, 274, 580
29, 30, 31, 32
PCC–2F
•
ECC vs. non-ECC
274
33
PCC–2F
•
Single-sided vs. double sided
194, 261
25, 26
PCC–2E
Continued
2
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Lab
Study Guide
•
Single channel vs. dual channel
255
•
Speed (PC100, PC133, PC2700, PC3200,
DDR3–1600, DDR2–667)
174
25, 26
PCC–1E
PCC–2E
348, 350–352
36
PCC–2G
348
25, 26, 36
PCC–1G
PCC–2G
369–374
36
PCC–1G
PCC–2G
L&PD–1E
L&PD–1F
344–347, 352
36
PCC–1G
PCC–2G
PCC–2F
1.7 Distinguish between the different
display devices and their characteristics
•
Projectors, CRT, and LCD
•
LCD technologies (resolution of XGA,
SXGA+, UXGA, and WUXGA; contrast
ratio, native resolution)
•
Connector types (VGA, HDMI, S-video,
Component, DVI pin compatibility)
•
Settings (refresh rate, resolution,
multi-monitor, degauss)
1.8 Install and configure peripherals and
input devices
•
Mouse
306–309
34, 35
PCC–1H
•
Keyboard
299–305
34, 35
PCC–1H
•
Barcode reader
314
34, 35
PCC–1H
•
Multimedia (e.g. Web and digital cameras,
MIDI, microphones)
315–317
34, 35
PCC–1H
•
Biometric devices
314
34, 35
PCC–1H
•
Touch screen
318–321
34, 35
PCC–1H
•
KVM switch
1.9 Summarize the function and types of
adapter cards
•
Video (PCI, PCIe, AGP)
364, 365, 368
36
PCC–2I
•
Multimedia (sound card, TV tuner cards,
capture cards)
382, 383
36
PCC–2I
•
I/O (SCSI, serial, USB, parallel)
432–439
1, 21, 22, 23
PCC–2I
•
Communications (NIC, modem)
702, 716–718
71, 72, 73
NET–1A
1.10 Install, configure, and optimize laptop
components and features
•
Expansion devices (PCMCIA cards, PCI
Express cards, docking station)
37, 40, 128–140,
527, 530
50, 51, 52
L&PD–1C
•
Communication connections (Bluetooth,
infrared, cellular WAN, Ethernet, modem)
320, 322, 529, 530,
695, 777, 778
50, 51, 52, 71,
72, 73
L&PD–1D
NET–1S
Continued
Copyright by Goodheart-Willcox Co., Inc.
A+ Correlation Chart
3
Text
Lab
Study Guide
•
Power and electrical input devices
(auto-switching, fixed input power
supplies, batteries)
39, 210, 242–244,
297–330
14, 27, 28
L&PD–1D
L&PD–2B
•
Input devices (stylus, digitizer, function
keys, point devices such as touch pad,
point stick, and track point)
297–330
27, 28
L&PD–2B
485–514
46, 47, 48, 49
P&S–2A
496–500
46, 47, 48, 49
P&S–3B
P&S–3C
500
46, 47, 48, 49
P&S–4A
1.11 Install and configure printers
•
Differentiate between printer types (laser,
inkjet, thermal, impact)
•
Local vs. network printers
•
Printer drivers (compatibility)
•
Consumables.
Domain 2.0 Troubleshooting, Repair, and Maintenance
2.1 Given a scenario, explain the
troubleshooting theory
•
Identify the problem (question the user
and identify user changes to computer and
perform backups before making changes)
636, 637
34, 35, 51, 52
PCC–3C
•
Establish a theory of probable cause
(question the obvious)
636, 637
50, 52
PCC–3C
•
Test the theory to determine cause (once
theory is confirmed determine next steps to
resolve problem; if theory is not confirmed
re-establish new theory or escalate)
638–642
50, 51, 52
PCC–3B
PCC–3C
PCC–4A
•
Establish a plan of action to resolve the
problem and implement the solution
638–642
63, 64, 65, 66
PCC–4A
•
Verify full system functionality and if
applicable implement preventative measures
635–644
65, 66
PCC–4A
•
Document findings, actions, and outcomes
677–679
70
PCC–4A
638–641
60, 61, 62, 63, 64,
65, 66, 67
OS–3A
OS–3B
2.2 Given a scenario, explain and interpret
common hardware and operating system
symptoms and their causes
•
OS related symptoms (bluescreen, system
lock-up, input/output device, application
install, start or load, Windows specific
printing problems such as print spool
stalled and incorrect/incompatible driver)
Continued
4
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Text
Lab
Study Guide
•
Hardware related symptoms (excessive
heat, Noise, odors, status light indicators,
alerts, visible damage)
644–647
67, 68
OS–3B
OS–3C
OS–3D
•
Use documentation and resources (user/
installation manuals, Internet/Web-based,
training materials)
647–656
67, 68, 69, 70
OS–3D
2.3 Given a scenario, determine the
troubleshooting methods and tools for printers
•
Manage print jobs
485–514
46
P&S–3A
•
Print spooler
501
47
P&S–3B
•
Printer properties and settings
496–500
48
P&S–3C
•
Print a test page
505–509
48, 49
P&S–4A
2.4 Given a scenario, explain and interpret
common laptop issues and determine the
appropriate basic troubleshooting method
•
Issues (power conditions, video, keyboard,
pointer, stylus, wireless card issues)
524–527, 553, 556
50, 51, 52
L&PD–3A
•
Methods (verify power, remove unneeded
peripherals, plug in external monitor, toggle
Fn keys or hardware switches, check LCD
cutoff switch, verify backlight functionality
and pixilation, check switch for built-in WIFI
antennas or external antennas)
556–559
50, 51, 52
L&PD–2A
L&PD–4A
523–561
28
PCC–3B
552–556
38
PCC–3A
PCC–3B
42, 43
PCC–3A
PCC–3B
PCC–3C
PCC–4A
2.5 Given a scenario, integrate common
preventative maintenance techniques
•
Physical inspection
•
Updates (driver, firmware, OS, security)
•
Scheduling preventative maintenance (defrag, 552–556
scandisk, check disk, startup programs)
•
Use of appropriate repair tools and cleaning
materials (compressed air, lint free cloth,
computer vacuum and compressors)
46, 559, 560
41, 56
PCC–3C
•
Power devices (appropriate source such as
power strip, surge protector or UPS)
533–536
27, 28
PCC–4A
•
Ensuring proper environment
559, 560
•
Backup procedures
675–677
PCC–2
70
PCC–4A
Continued
Copyright by Goodheart-Willcox Co., Inc.
A+ Correlation Chart
5
Text
Lab
Study Guide
Domain 3.0 Operating Systems and Software
3.1 Compare and contrast the different
Windows Operating Systems and their
features
•
Windows 2000, Windows XP 32bit vs. 64bit,
Windows Vista 32bit vs. 64bit (Sidebar, Aero,
UAC, minimum system requirements, system
limits; Windows 2000 and newer—upgrade
paths and requirements; terminology (32bit vs.
64bit—x86 vs. x64); application compatibility,
installed program locations (32bit vs. 64bit),
Windows compatibility mode)
82–91, 539, 745
64, 65, 66, 67, 68,
69
OS–1A
OS–1B
OS–2A
OS–2B
OS–2C
OS–2D
•
User interface, start bar layout
60–64
1
OS–1B
3.2 Given a scenario, demonstrate proper
use of user interfaces
•
Windows Explorer
71
8
OS–1B
•
My Computer
21, 22, 425, 426
6
OS–1B
•
Control Panel
167
19
OS–1C
•
Command prompt utilities (telnet, ping,
ipconfig)
592, 788, 789,
799
78, 79
OS–1D
•
Run line utilities (msconfig, msinfo32,
dxdiag, cmd, regedit)
656, 657
2, 3
OS–1D
•
My Network Places
690–692
71, 72, 73
OS–1J
•
Taskbar/systray
7
OS–1K
•
Administrative tools (Performance Monitor,
Event Viewer, Services, Computer
Management)
425, 426, 661,
662, 760
68
OS–1L
•
MMC
415–426
•
Task Manager
18
OS–1D
•
Start Menu
425, 426
OS–1L
3.3 Explain the process and steps to install
and configure the Windows OS
•
File systems (FAT32 vs. NTFS)
64–66
40
OS–1J
•
Directory structures (create folders,
navigate directory structures)
64
37, 38, 40
OS–1J
•
Files (creation, extensions, attributes,
permissions)
64–66, 71, 376,
377, 799
40
OS–1H
Continued
6
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Text
Lab
Study Guide
•
Verification of hardware compatibility and
minimum requirements
671–673
38, 39
OS–2A
•
Installation methods (boot media such as
CD, floppy or USB, network installation,
install from image, recover CD, factory
recovery partition)
463–467, 475, 477
43
OS–2A
OS–2B
OS–2C
•
Operating system installation options (file
system type, network configuration,
repair install)
657–666, 783
40, 42
OS–2B
OS–2E
•
Disk preparation order (format drive,
partition, start installation)
66–69, 417–419
37
OS–2C
•
Device Manager (verify, install and update
devices drivers, driver signing)
322, 500
45
OS–2B
•
User data migration—User State Migration
Tool (USMT)
94, 670
63
OS–2A
•
Virtual memory
283–285
29
OS–1C
•
Configure power management (suspend, wake
on LAN, sleep timers, hibernate, standby)
695
50, 51, 52
OS–3A
•
Demonstrate safe removal of peripherals
29
1
OS–4A
3.4 Explain the basics of boot sequences,
methods and startup utilities
•
Disk boot order/device priority
66–69
61
OS–2C
•
Types of boot devices (disk, network,
USB, other)
32, 33, 36, 38,
690, 692
60, 61
OS–3B
•
Boot options (safe mode, boot to restore
point, recovery options such as ASR, ERD,
and Recovery Console)
62, 63, 650, 651
69, 70
OS–1E
OS–1F
NET–1A
NET–1B
Domain 4.0 Networking
4.1 Summarize the basics of networking
fundamentals, including technologies,
devices and protocols
•
Basics of configuring IP addressing and
TCP/IP properties (DHCP, DNS)
779–783, 787
53, 54, 55, 56
•
Bandwidth and latency
268, 269, 426, 574
53, 54
•
Status indicators
•
Full-duplex, half-duplex
•
Basics of workgroups and domains
NET–4A
751, 878
74, 75
Continued
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A+ Correlation Chart
7
Text
Lab
Study Guide
•
Common ports: HTTP, FTP, POP, SMTP,
TELNET, HTTPS
798, 799
74
NET–1E
•
LAN / WAN
695, 777, 778
74
NET–1A
•
Hub, switch and router
693, 719, 786,
787
71, 72
•
Identify Virtual Private Networks (VPN)
825, 826
71, 72, 73
NET–2A
•
Basics class identification
781
4.2 Categorize network cables and
connectors and their implementations
•
Cables (plenum/PVC; UTP such as CAT3,
CAT5 / 5e, and CAT6; STP; fiber; coaxial cable)
41, 223, 588,
709–711, 713
71, 72, 73
NET–1M
•
Connectors (RJ45, RJ11)
31, 575
53, 54
NET–1N
4.3 Compare and contrast the different
network types
•
Broadband (DSL, Cable, satellite, fiber)
584–589, 713
53, 54
•
Dial-up
614
54
•
Wireless (all 802.11 types, WEP, WPA,
SSID, MAC filtering, DHCP settings)
321–323, 543,
544, 714, 717, 783
50, 51, 52
NET–15
•
Bluetooth
324, 325, 539,
540
50, 51, 52
NET–15
•
Cellular
323, 326, 714
NET–15
Domain 5.0 Security
5.1 Explain the basic principles of security
concepts and technologies
545, 797, 798
50, 51, 52
L&PD–2A
L&PD–2B
35, 37, 427–432,
644–646
60, 62, 63
L&PD–2A
788, 824, 825
83
L&PD–2A
535, 536, 547,
611, 749, 750
74, 75, 76
L&PD–3A
L&PD–4A
57, 58, 59
L&PD–2A
L&PD–4A
50, 51, 52
L&PD–1D
•
Encryption technologies
•
Data wiping/hard drive destruction/hard
drive recycling
•
Software firewall (port security, exceptions)
•
Authentication technologies (user name,
password, biometrics, smart cards)
•
21, 22, 590
Basics of data sensitivity and data security
(compliance, classifications, social engineering)
5.2 Summarize the following security features
•
Wireless encryption (WEPx, WPAx, client
configuration SSID)
540, 544, 549
Continued
8
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Lab
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•
Malicious software protection (viruses, Trojans,
worms, spam, spyware, adware, grayware)
549, 608–610,
612–614
57, 58, 59
L&PD–2A
•
BIOS Security (drive lock, passwords,
intrusion detection, TPM)
38, 39, 149–152
60, 61, 62, 63
L&PD–3A
•
Password management/password complexity
749, 750, 824
76
L&PD–2A
•
Locking workstation (hardware, operating
system)
57–59, 675, 676
71, 72
L&PD–2A
•
Biometrics (fingerprint scanner)
548
L&PD–4A
Domain 6.0 Operational Procedures
6.1 Outline the purpose of appropriate
safety and environmental procedures and
given a scenario apply them
•
ESD
45
1
PCC–1D
•
EMI (network interference, magnets)
46, 403, 404
71, 72, 73
PCC–1D
•
RFI (cordless phone interference,
microwaves)
210, 381
•
Electrical safety (CRT, power supply,
inverter, laser printers, matching power
requirements of equipment with power
distribution and UPS)
210, 240, 348,
350–352
•
Material Safety Data Sheets (MSDS)
•
Cable management
41, 223
•
Avoiding trip hazards
41
•
Physical safety (heavy devices, hot
components)
489
S&EI–1B
•
Environmental (consider proper disposal
procedures)
504
S&EI–3A
S&EI–3B
PCC–1B
27, 28, 41, 42,
43, 44
PCC–1B
PCC–2B
S&EI–1A
28
PCC–1D
6.2 Given a scenario, demonstrate the
appropriate use of communication skills
and professionalism in the workplace
•
Use proper language (avoid jargon,
acronyms, and slang)
860–863
C&P–1A
•
Maintain a positive attitude
863, 864
C&P–1A
•
Listen and do not interrupt a customer
864
C&P–1B
•
Be culturally sensitive
862–864
C&P–2A
•
Be on time (if late, contact the customer)
868–873
C&P–2A
Continued
Copyright by Goodheart-Willcox Co., Inc.
A+ Correlation Chart
9
Text
Lab
Study Guide
•
Avoid distractions (personal calls, talking
to co-workers while interacting with
customers, personal interruptions)
870
C&P–1A
C&P–1C
C&P–2A
•
Dealing with a difficult customer or situation
(avoid arguing with customers and/or being
defensive, do not minimize customers’
problems, avoid being judgmental, clarify
customer statements)
870, 871
C&P–1A
C&P–1B
C&P–1C
C&P–2A
•
Set and meet expectations/timeline and
communicate status with the customer
(offer different repair/replacement options if
applicable, provide proper documentation on
the services provided, follow up with customer/
user at a later date to verify satisfaction)
871, 872
C&P–1A
C&P–1B
C&P–1C
C&P–2A
•
Deal appropriately with customers’
confidential materials (located on computer,
desktop, printer, etc.)
871–873
C&P–1A
10
Computer Service and Repair Instructor’s Manual
Copyright by Goodheart-Willcox Co., Inc.