01 CONTENTS 02 43 Foreword by The Honourable Awards and Accolades the Chief Justice Singapore Quality Award with Special Commendation 44 Our International Profile 48 Participation in International Conferences and Exchanges 55 Internship and Attachment Programmes 59 Caseload and Statistics 60 Visits by Distinguished Guests in 2011 62 Notes of Appreciation 64 04 Message from the Chief District Judge 12 67 Organisation Chart Quality Judgments & Excellent Court Services 13 Our Divisions Criminal Justice Division 14 Civil Justice Division 19 Family and Juvenile Justice Division 24 Corporate and Court Services Division 30 Strategic Planning and Training Division 38 Quality Judgments 68 Child Focused Resolution Centre 70 Family Night Court 70 HELP Centre 71 New and Improved Facilities for Court Users 72 Court Volunteers 73 Public Perception of the Subordinate Courts 74 75 Our People Welcomes and Farewells 76 Staff Event Highlights National Day Celebrations National Day Awards Subordinate Courts Awards Public Service Week Activities Corporate Social Responsibility Activities Cohesion Activities Other Social Events Judges and Staff of the Subordinate Courts 78 80 80 81 81 82 82 84 02 SUBORDINATE COURTS Foreword by The Honourable the Chief Justice FOREWORD BY THE HONOURABLE THE CHIEF JUSTICE been laudable initiatives by the Subordinate Annual Report 2011 03 Courts – such as the regular publication of the Subordinate Courts newsletter and establishing Communities of Practice with stakeholders – to engage and reach out to the community. I also congratulate the Subordinate Courts The Subordinate Courts have, over the counselling and mediation services for last decade, surmounted organisational divorcing couples with young children and operational challenges. The number represents a major step in the provision and variety of cases tried or heard by of holistic family justice. A Family Night the Subordinate Courts’ Criminal, Civil, Court has been introduced to deal with and Family and Juvenile Justice Divisions mentions of maintenance summonses at a reflect the changing landscape of our time that is convenient for the parties. The society. To ensure that the administration Criminal Case Resolution programme is of justice is in tune with social needs, the another innovation that has been successful Subordinate Courts have gone beyond in facilitating open dialogue between the merely adjudicating cases; they have been Prosecution and the Defence. Further, the proactive in discerning potential docket Subordinate Courts have set up specialised or other problems in these cases in order community sentencing courts to deal with to address them in a timely manner. They the new community sentencing regime have also been working closely with the introduced by the Criminal Procedure community to develop and refine many of Code 2010. their programmes. In short, the Subordinate Courts are determined to remain a first-class With respect to civil justice, the Subordinate judicial institution, one that is shaped by Courts introduced a pre-action protocol the community and serving the community for personal injury claims to streamline by partnering with it. the management and encourage early settlement of such claims. New processes I am pleased to read in this Annual Report such as neutral evaluation are also being about how the Subordinate Courts have explored in order to give the parties more taken on this role with much passion choices in selecting the most appropriate over the past year. The setting up of the Alternative Dispute Resolution method for Child Focused Resolution Centre to offer their civil disputes. In addition, there have for being awarded the Singapore Quality Award with Special Commendation, which is the highest honour given by SPRING Singapore. This award attests to the unstinting drive by the Subordinate Courts to serve with excellence. The Subordinate Courts have now embarked on a new journey, as they plan for the design and building of a new Subordinate Courts Complex to meet their expanding functions. I am confident that the Subordinate Courts, amidst these developments, will continue the journey to attain “greater heights” and “new horizons”, as aptly encapsulated in the theme of this year’s Annual Report. I wish the Subordinate Courts a fulfilling journey in the year ahead. CHAN SEK KEONG Chief Justice Republic of Singapore 04 SUBORDINATE COURTS Message from the Chief District Judge MESSAGE FROM THE CHIEF DISTRICT JUDGE Improvement to court processes Annual Report 2011 05 In 2011, the Justice Divisions introduced various initiatives and programmes aimed at achieving a more optimal management 2011 was another year of achievements, changes and new beginnings for the Subordinate Courts. On 1 October 2011, Ms Hoo Sheau Peng, the former Registrar Court and Service Excellence – Singapore Quality Award with Special Commendation of the Subordinate Courts, left us to take up the appointment of Deputy Chief Counsel The Subordinate Courts have embraced of the Civil Division of the Attorney- service-centricity as an integral part of our General’s Chambers. We thank Ms Hoo mission to dispense quality justice to our Sheau Peng for her invaluable contributions court users. In recent years, we have made and dedication during her tenure with the concerted efforts to effect a paradigm shift Subordinate Courts. At the same time, when dispensing justice to our court users. we welcomed to the Subordinate Courts We have made a seismic shift from a court- Ms Jennifer Marie, who took over as centric to a service-centric ethos. We serve Registrar, and also assumed the concurrent our court users and society with wisdom appointment of Deputy Chief District Judge. and from our heart and with compassion. The quest for service excellence is a We continued to focus on court and continuous process. Since acquiring the service excellence. We relentlessly sought Singapore Quality Award (SQA) in 2006, ways to improve our court processes to we have not rested on our laurels. We have further enhance the quality of justice we made transformational changes and scaled administer. Indeed, the theme of this year’s greater heights of court excellence. Last Annual Report “Greater Heights, New year, we were honoured to be conferred the Horizons” encapsulates two of the key prestigious Singapore Quality Award with goals and aspirations that have shaped Special Commendation (SQA SC) by much of the Subordinate Courts’ initiatives SPRING Singapore. We satisfied a team and developments. of seven assessors, including a German assessor, that our court excellence journey has made quantum leaps over the past five years and that we have also exhibited global leadership amongst international judiciaries. and resolution of cases in the Subordinate Courts. We work in unison towards entrenching the new service-centric ethos. Enhancements to the Criminal Justice Processes Criminal Case Resolution Criminal Case Resolution (CCR) was first piloted in 2009 to introduce a court-driven mediation framework for criminal cases so as to reduce the high percentage of “cracked trials” (i.e. trial dates were wasted or unused when accused persons decided Regulatory Offences Case to plead guilty on the first day of trial or the Management System Prosecutor withdrew the charge, etc.). CCR An important initiative implemented by has since proven to be highly effective in the Criminal Justice Division was the minimising the wastage of court resources implementation of the Regulatory Offences occasioned by “cracked trials”. Since the Case Management System (ROMS), a fully CCR programme was piloted in 2009, 108 computerised and paperless management CCR cases have been heard up to end system for regulatory offences. R O M S December 2011. 68 of these cases were replaced the Tickets & Summons System successfully resolved without the need for (TICKS), which was in operation for over trial. This has resulted in savings of some 129 19 years. ROMS interfaces with other judge-days. CCR has now been formally court information technology systems, such institutionalised as the Subordinate Courts Case Recording within the Subordinate Courts’ criminal case resolution framework. and Information Management System II and the Finance Management System. 06 SUBORDINATE COURTS 07 Message from the Chief District Judge Annual Report 2011 This creates a one-stop information portal General’s Chambers, Central Narcotics claims to be first heard by the Financial night so that litigants do not have to that has greatly increased our efficiency Bureau, Authority, Industry Dispute Resolution Centre (FIDReC) take leave of absence from their work. in Ministry of Home Affairs, and Singapore without the need for lawyers. Last year, the The Family Night Court was therefore Police Force. claim value for the FIDReC-NIMA Scheme established in November 2011 to hear was increased from $1,000 to $3,000. maintenance-related applications. The managing regulatory offences. I would like to express my gratitude to Health Sciences the various enforcement agencies for the successful implementation of ROMS. Their cooperation and coordination Enhancements to the Civil Justice Processes were critical in ensuring a smooth Family Night Court now convenes every New ADR processes Tuesday night. We also extended the scope of ADR transition from T I C K S to R OMS. These The Subordinate Courts have been an active processes of The Family and Juvenile Justice Division enforcement agencies are the Accounting proponent of Alternative Dispute Resolution damages proceedings. The “Guidelines has also adapted its operations to address and as a means of resolving disputes. I would for the Assessment of General Damages a number of new legislation which took like to list some of these initiatives. in Personal Injury Cases”, a book jointly effect in 2011. Corporate Agri-Food & Regulatory Veterinary Authority, Authority of Singapore, Building and Construction to cover assessment published by the Civil Justice Division and Authority, Central Provident Fund Board, Pre -action protocol for the Singapore Academy of Law setting out Child Focused Resolution Centre Housing and Development Board, Inland Personal Injury cases the common monetary awards given for (CFRC) Revenue Authority of Singapore, Land In May 2011, as part of the Subordinate different types of personal injuries, has also A major initiative undertaken by the Family Transport Authority, Media Development Courts’ continuous efforts to promote greatly assisted parties in their settlement and Juvenile Justice Division involved the Authority, National Environment Agency, Alternative Dispute Resolution (ADR) as efforts. This is because parties are aware establishment of the new Child Focused Public Utilities Board, Singapore Civil a means of dispute resolution, the Civil that the Courts rely on the guidelines in Resolution Centre (CFRC) in September Defence Force, Traffic Police, and Urban Justice Division issued a pre-action protocol this book when making their awards. This 2011. The CFRC was established in Redevelopment Authority. for Personal Injury (PI) cases. This was to brings about transparency and certainty, response to amendments to the Women’s streamline the management of PI cases. and has contributed to the steep settlement Charter. Establishment of the Drugs Courts The protocol provided for the automatic rates for personal injuries cases. Separately, mediation for divorcing couples with We are always keen to harness the referral of PI claims for ADR before the we also commenced a pilot programme children. This is aimed at resolving post- synergies and benefits associated with Primary Dispute Resolution Centre within a to introduce Neutral Evaluation as a divorce parenting and care arrangements. differentiated case management. Over designated time after the commencement further ADR option. We also explored the As there is a lack of space at the Family the years, we have, therefore, established of the action. We hope to achieve a more feasibility of taking expert evidence using a and Juvenile Court building, this new various specialist courts such as the timely resolution of such cases. witness conferencing approach. centre is housed at Level 4 of Central It provides counselling and Mall, located at 1 Magazine Road. This Community Courts, Traffic Court, and Enhancement to the Family Justice Processes Coroner’s Court, to handle specific types Increasing the jurisdiction of of cases. In 2011, we added the Drugs the FIDReC-NIMA Scheme Courts to our list of specialist courts. The jurisdictional limits of the FIDReC- The establishment of the specialist Drugs NIMA Scheme were further extended in Family Night Court Courts has enhanced our management of 2011. The FIDReC-NIMA Scheme was In drug cases. It has also helped us develop first introduced in May 2008. It aims to stakeholders, there was a request for greater synergies with our stakeholders create a cost efficient framework for the us to help working litigants involved in who are involved in the prosecution resolution of low-value non-injury motor hearings before the Family Courts by of drug offences, such as the Attorney- accident (NIMA) claims by requiring such scheduling some court proceedings at location is selected for the convenience of court users as it is near the Family and Juvenile Court building. our regular dialogues with our 08 SUBORDINATE COURTS 09 Message from the Chief District Judge Annual Report 2011 Improvements to Physical Infrastructure Quality Bench Implementation of amendments e-Calendar to the Women’s Charter and the The e-Calendar System was successfully International Child Abduction implemented in the Criminal Justice Division. Act 2010 It replaces the paper calendar system that Improvements to amenities Courts dispense is intricately tied to the Following the amendments to the Women’s was previously used to manage court We continually strive to improve our quality of their bench. Training of Judges Charter, the Family Courts have begun diaries. The e-Calendar System provides physical infrastructure for the benefit and therefore remains high on our list of to hear applications for financial relief a real-time update of court availability comfort of court users. Public lifts were organisational priorities. brought by applicants involved in foreign and schedules. It thereby greatly facilitates upgraded, and the Atrium at the mezzanine annulment, divorce and judicial separation the fixing of trial and hearing dates. The level at the Subordinate Courts building The induction programmes for new District proceedings where the requisite nexus with e-Calendar System is currently used in Court was furbished and transformed into a Judges Singapore is established. A wider range 17, and will be rolled out progressively to comfortable meeting or rest area for court revamped to make them more structured of reliefs in relation to the enforcement the Family and Juvenile Justice Division. users and staff. There are lounge tables and meaningful. They now have to sit for and chairs, vending machines and even and pass online tests to ensure that they of maintenance orders can now also be The quality of justice the Subordinate and Magistrates have been sought before the Family Courts. These DART Project free Wifi. Lawyers have given glowing are competent and have acquired all include orders requiring the defaulting We launched the Digital Audio Recording compliments for the new Atrium. knowledge necessary for the job. parties to furnish security, to attend financial and Transcription (DART) pilot project in counselling, to perform community service, 2010 to facilitate the recording of court We also established a private waiting Knowledge Management (KM ) at the and orders requiring the Central Provident proceedings and optimise the use of area in the Protection Order Services Subordinate Courts was also embraced Fund Board to release defaulting parties’ scarce judicial resources. This project was office at the Family and Juvenile Court with the establishment of the K M Unit. In employment details, rolled out to the other Courts in 2011. building so that victims of family violence line with the KM journey, the Jurist Resource among others. With the coming into effect of DART facilities are now available in all the have greater privacy and are placed in a and Information System 2 was introduced. the International Child Abduction Act 2010 three Justice Divisions. therapeutic setting. Knowledge capital is important to the and contribution (ICAA) in March 2011, child abduction Subordinate Courts. We also have better cases and child custody and access cases Foreign Interpreter New Subordinate Courts Complex research and navigational features to which fall within the ambit of the ICAA Management System The plans to build a new Subordinate access legal knowledge. These efforts go are now also heard by the Family Courts. In 2011, we developed the Foreign Courts Complex are progressing well. An a long way in cementing our position as a Interpreter Management System (FIMS) open design competition was launched in learning organisation. to improve the management of part-time September 2011, and the final design is foreign interpreters in court proceedings. expected to be decided in June 2012. Leveraging on Technology FIMS tracks the deployment of such foreign Leveraging on Information Technology to interpreters from the time requests are made serve our court users better remains one of to the assignment of the interpreters to the our perennial quests. relevant Courts. This has resulted in greater efficiency and savings. 10 SUBORDINATE COURTS Message from the Chief District Judge Annual Report 2011 Community Engagement more holistic understanding of the Courts’ Excellence. During that trip, a meeting functions and operations. was arranged for a few parliamentarians of the host country to discuss with me on Engagement with our stakeholders at a meaningful level is critical to the effective Corporate Social Outreach the transformation of their judiciary. In the functioning of the Courts. As a way of giving back to society, we course of this meeting, they were also organised fund-raising activities during very interested to know how Singapore Engagement with the Law the National Day period, and raised maintained an incorruptible judiciary. Society of Singapore a total of $29,300 for the Children’s We regularly engage and elicit Cancer Foundation. Thus, 2011 has been another fruitful year for the Subordinate Courts. It was made feedback from members of the bar on new initiatives and other relevant issues. On 2 December 2011, the Civil Justice possible by the collective hard work The Civil Justice Division, in collaboration Division organised “Love, Hope and Dreams”, and dedication of all our Judges, court with the Singapore Academy of Law’s another corporate social responsibility administrators and support staff. As we Professional Affairs Committee and the programme. It was attended by some 30 reflect on our achievements last year, we Forum of Senior Counsel, also held a children of Beyond Social Services, a must not lose sight of the fact that there are series of lectures on best practices in civil local charity. The children were given an yet many challenges and possibilities that procedure at the Subordinate Courts. The educational tour of the Subordinate Courts lie ahead. Looking ahead into the new lectures were very well attended. and treated to performances by staff. A year, we must remain vigilant and sensitive $5,000 cheque donated by court staff to the changing needs of society. We have was also presented to the charity. to constantly reinvent ourselves to meet Engagement with Court Volunteers We continue to engage volunteers, including Justices of the Peace, mediators society’s expectations of us as dispensers Conclusion of quality justice. With the unswerving commitment and support of our staff, I and law students from local universities, in a wide range of court functions such as The pinnacle of all our achievements in am confident that the Subordinate Courts mediation, counselling and manning of our 2011 was attaining the SQA SC. Many will continue to scale greater heights and HELP Centre. We are extremely grateful to SQA organisations had unsuccessfully tried conquer new horizons in the years to come. our court volunteers for their contributions to attain the SQA SC. There are presently and services. We hosted the annual Court only five organisations in Singapore, Volunteers’ Appreciation Dinner at the including the Subordinate Courts, which Hilton Hotel on 18 November 2011, with have been awarded the SQA SC. This is the Honourable Judge of Appeal, Justice indeed a great effort and we are humbled Andrew Phang as our guest of honour. by this award. Internships I am also heartened to narrate an anecdote We have also taken steps to formalise about my happy yet humbling experience our internship programmes. We ensure arising out of my trip to a foreign country that law students serving internships at the while tasked to deliver a keynote address Courts would acquire a meaningful and in an international conference on Court TAN SIONG THYE Chief District Judge 11 12 SUBORDINATE COURTS Annual Report 2011 ORGANISATION CHART Chief District Judge Tan Siong Thye Deputy Chief District Judge Jennifer Marie Senior District Judge Senior District Judge Registrar Senior District Judge Senior Director See Kee Oon Foo Tuat Yien Jennifer Marie Leslie Chew Thian Yee Sze Criminal Justice Division Family and Juvenile Justice Division Corporate and Court Services Division Civil Justice Division Strategic Planning and Training Division • Centralised PTC Court • Commercial Crimes Group • Community Court Group • Crimes Against Property Group • Crimes Against Persons Group • Specialised and Mentions Courts Group • Crime Registry • Family Trial Courts • Mental Capacity Court • Juvenile Court • Protection Order Services • Family Resolutions Chambers • Maintenance Mediation Chambers • Counselling and Psychological Services • Child Focused Resolution Centre • Family Registry Corporate Services • General Group • Communications • Torts Group - Corporate Communications - Service Relations Unit • Commercial Group • Primary Dispute Resolution Centre • Finance • Small Claims Tribunals • Human Resource Management • Civil Registry • Infrastructure Development Court Services • Interpreters • Records Management • Digital Recording - Bailiffs • Strategic Planning - Planning Unit - Research & Knowledge Development Unit • Information Technology Department • Organisational Excellence and Performance Management - Centre for Research and Statistics - Organisational Excellence Unit • Training • Knowledge Management and Library Resources OUR DIVISIONS 14 SUBORDINATE COURTS Our Divisions Annual Report 2011 CRIMINAL JUSTICE DIVISION Criminal Justice Division Specialised functions Courts* Trial Courts specialising in criminal cases relating to crimes against persons. Courts 5, 8, 15, 18, 25#, 33, 36 Mentions Courts for criminal cases (Courts 23 and 26); and The Criminal Justice Division is the largest division in the Subordinate Specialised Courts such as the Bail Court (Court 26), Traffic Court Courts 14, 21, Courts. The Division comprises Criminal Trial Courts, Mentions Courts, (Court 21), Summonses & Regulatory Matters Court (Court 14) and 22, 23, 26# Specialised Courts, and a centralised Pre-Trial Conference Court. Coroner’s Court (Court 22). These Courts collectively deal with more than 99 per cent of all criminal cases in Singapore. For the efficient disposal of the myriad of The Crime Registry, which provides administrative support to the cases that come before the Criminal Courts, the Division is organised Courts in the Division and also attends to Magistrate’s Complaints and into seven specialised groups, each headed by a group manager. The criminal case mediation. Crime Registry Division is headed by a Senior District Judge. * Correct as at Jan 2012. The Courts may be allocated to different groups from time to time. # Courts 25 and 26 also operate as Night Courts (Courts 25N and 26N) from 6pm every working day. Significant Initiatives Specialised functions Courts* Foreign Interpreter Management System Centralised Pre -Trial Conference (PTC) Court, which centrally manages and assigns cases for trial in the various Trial Courts, and ensures that Court 17 judicial resources are efficiently allocated. Trial Courts specialising in criminal cases relating to commercial crimes, corruption, immigration, special drugs and intellectual property. Community Courts, specialising in community-related cases and cases relating to public order. Courts 2, 3, 6, 7, 9, 10, 11, 24, 35, 39 Courts 19 & 20 Trial Courts specialising in criminal cases relating to property offences, Courts 4, 12, housebreaking, gaming and gambling offences, and employment- 13, 16, 34, related offences. 37, 38 In 2010, the Criminal Justice Division Courts to certify the service rendered. This collaborated with the Corporate and ensures accountability and speeds up the Court to replace remuneration of the Foreign Interpreters. In of Foreign addition, FI MS has a built-in intelligence Interpreters’ services with the Foreign feature to recommend the assignment of the Interpreter Management System (FI MS). same Foreign Interpreter to the same case Commissioned on 30 November 2011, previously heard in Court. This facilitates FIMS provides a single platform of services continuity, and enhances the quality of using e-forms. The Courts can submit their interpretation. With the implementation of requests for Foreign Interpreters through FIMS, the Courts have achieved higher FIMS. They can track the status of their productivity and efficiency, resulting in requests and know which Foreign Interpreter savings of both time and court resources has been assigned to them. The system in the administration and management of also routes service details to the respective the Foreign Interpreter services. the Services manual Division administration 15 16 SUBORDINATE COURTS Our Divisions Regulatory Offences Case Management System Significant Cases Annual Report 2011 In July 2011, the Criminal Justice Division Prosecutors. This reduces discrepancies, launched enhances a new system called the sentencing accuracy and Criminal Justice Division PP v A: Criminal Procedure PP v Peter Usit Musa & Ors: Regulatory Offences Case Management provides up-to-date information on the status Code (CPC) 2010 – More Tools to Kallang Slashers System (ROMS) to replace the Tickets of the case. The system also has a built-in Address Offending Behaviour At the other end of the spectrum of & Summons System (TI CKs), which had intelligent feature to highlight all pending With the coming into operation of the criminality, the Courts continued to carry managed regulatory offence cases for the cases against a defendant. This allows the new Criminal Procedure Code 2010, out their important role in safeguarding the last 19 years. The paperless system takes Courts to optimise court scheduling and the Criminal Justice Division now has interests of the public. An example of this care of a substantial proportion of the case deal with all the pending cases against the more tools at its disposal to address the involved the treatment of a gang of seven load of the Division. defendant at the same court session. This in diverse causes of criminality. One example foreign workers from Sarawak who went on turn improves efficiency and increases the where these tools were deployed involved a brutal robbery spree in the Kallang area case disposition rate. the case of A (male, age 19) who was in 2010, with some armed with parangs. a bright student at a polytechnic and Five victims were randomly targeted, and With interfaces between other systems such as the Subordinate Courts Case Recording and Information Management With ROMS, defendants take responsibility who was caught for a serious offence one later died from the injuries inflicted System II (SCRI MS II) and the Finance for their cases through the ROMS kiosks of under on him. The gang was later rounded up Management ROMS located outside the courtrooms. Through section 457 of the Penal Code. Through after a manhunt by the police. Three gang serves as a one - stop information portal. In the system, they may indicate their next assessments conducted by the Community members now await trial for murder in the addition, the system removes the need for intended course of action, e.g. to plead Court Secretariat, it was established by an High Court. The other four gang members prosecuting agencies to file their cases in guilty, pay fine, etc. Institute of Mental Health (IMH) psychiatrist were all dealt with in the Subordinate that A had a sexual fetish involving female Courts after investigations revealed that ROMS has helped the Subordinate Courts undergarments, and this was the primary each of them played a lesser role. Three and their stakeholders to achieve higher reason he trespassed into homes to steal gang members (Peter Usit Musa, Sylvester ROMS also enables the sharing of essential productivity and efficiency at the whole - female lingerie. Further assessments with his Beragok and Landa Sulai) were each information, such as case status and of - government level in the management of parents were conducted, and an in-depth sentenced to six years’ imprisonment and sentencing details, between the Judges and regulatory offences. report from the IMH psychiatrist confirmed 12 strokes of the cane for gang-robbery that the treatment prognosis for A’s fetishism under Section 395 of the Penal Code, for was positive. The Court placed A under a their part in kicking and hitting one of the Mandatory Treatment Order (MTO) for 24 robbery victims. A fourth gang member months in a bid to address the root cause (Shahman Milak) was sentenced to two of his offending behaviour. This case is an years’ imprisonment and six strokes of the example of a young accused person who cane for attempted robbery under Section benefitted from the changes made in the 393 of the Penal Code. System (FMS), the Subordinate Courts as they can do so online from their office premises. Housebreaking by Night law. Without the benefit of the Community Court Conferences, A’s parents would have remained hesitant rather than proactive in their role involving the son’s need for treatment; and without the MTO, A’s hope for a bright future could have been dashed. 17 18 SUBORDINATE COURTS Annual Report 2011 Our Divisions Criminal Justice Division / Civil Justice Division CIVIL JUSTICE DIVISION Courts. In addition, all non-contentious PP v Tan Cheng Yew: Coroner’s Inquiry - Justice Finally Served Franklin Heng: Death after The law was also similarly brought to bear Liposuction Operation on sophisticated white collar criminals who In 2011, there were landmarks set by the other caused massive losses. Former lawyer, specialist courts in the Criminal Justice Division. Tan Cheng Yew, fled the country in 2003 One of these involved the Coroner’s Inquiry after misappropriating client’s funds. After into the death of 44- year- old Franklin Heng, spending six years on the run, he was finally then Chief Executive Officer of YTL Pacific caught in June 2009 when he travelled to Star, who underwent a liposuction operation The Civil Justice Division handles the litigation process at the Civil Registry or Germany on business while working as performed by general practitioner Dr Jim a variety of disputes involving the Civil Trial Courts. The PDRC facilitates a legal counsel in the USA under a fake Wong of the Reves Clinic. Mr Heng failed to claims of up to the sum of the resolution of cases at an early stage passport and an assumed name. Although fully revive after the operation and was rushed $250,000 and other matters such through Tan resisted the extradition proceedings by ambulance to Tan Tock Seng Hospital as probate. It comprises the Mediator. This process has many benefits vigorously, he was finally extradited back where he was pronounced dead. An Civil Registry, which includes for litigants, such as savings in time and to Singapore in October 2009 to face autopsy on the deceased later found multiple the Bailiffs Section, the Primary costs and avoiding stress caused by going charges. Tan faced six charges of Criminal punctures in his stomach and intestines. Dispute Resolution Centre, through cross-examination in a hearing. Breach of Trust and of Cheating under Over 15 days, the Court received evidence Civil Trial Courts and Small Sections 409 and 420 respectively of the from 17 witnesses, six of whom were experts Claims Tribunals. Penal Code. He claimed trial to all of them. in their respective medical fields. At the If alternative dispute resolution efforts are At the trial, the Prosecution opted to proceed conclusion of the Inquiry, the Coroner found unsuccessful, or if litigants are unable to on two charges under each provision, and that Dr Jim Wong had inadvertently caused Civil Registry resolve their dispute, the case may proceed on April 2011, Tan was found guilty by the injuries to the deceased. The cause of The Civil Registry is where all civil cases for trial before a Judge in an open court. the Court after an extensive review of the death was determined to be asphyxia due filed in the District Court and Magistrates’ The public are generally permitted to attend evidence. The amount involved in the four to airway obstruction when the deceased Courts begin and usually end. It begins all open court hearings. The Judge ensures charges proceeded with totalled more than became deeply sedated with the anaesthetic when a litigant files a court document to that the trial is fair, and that justice is not $4.8 million. During the court proceedings, drug, Propofol. This was also the drug that start a civil action, and ends after the only done, but is also seen to be done. it transpired that Tan fled in 2003 to was linked to the death of pop star Michael litigant successfully enforces the judgment Australia after racking up $6 million in Jackson. This case was significant for not only with the assistance of the court bailiffs. At Small Claims Tribunals gambling debts. No restitution was made. being the first death which occurred after a each step of the legal process, there is The Small Claims Tribunals (SCT) is another After considering all the factors, the Court liposuction operation, but also for being one a team of dedicated court administrators alternative to litigation in the District and imposed custodial terms of between three of the latest series of inquiries now conducted who attend to the court user and process Magistrates’ Courts. It is available to any and five years on the charges and ordered under the new Coroners Act 2010. Under the the legal applications. The Judges in person who claims less than $10,000 (or two terms to run consecutively, making a new Act, the Coroner no longer needs to come the Civil Registry adjudicate these legal $20,000 if litigants agree in writing), in a total sentence of nine years’ imprisonment. to any conclusion on criminal responsibility, applications, such as originating summonses, prescribed category of claims, such as a but will focus on ascertaining the facts and interlocutory summonses, summary judgment claim in contract for the sale of goods or circumstances behind a death instead of applications and assessments of damages. provision of services. The claim may be apportioning blame. A case may be resolved at the Civil Registry resolved through mediation before an SCT or it may proceed for trial in the Civil Trial registrar. A hearing before an SCT referee probate applications are dealt with at the Civil Registry. Primary Dispute Resolution Centre The Primary Dispute Resolution Centre (PDRC) offers litigants an alternative to resolve the matter instead of going through mediation before a Judge- Civil Trial Courts 19 20 SUBORDINATE COURTS Our Divisions will be fixed if there is no settlement. At SCT, Pre-action protocol for personal to choose whether or not to accept the litigants cannot be represented and this injury claims determination or award. As parties are not helps to keep the costs low for litigants. A pre - action protocol for personal injury permitted to have legal representation for claims was implemented with effect from 1 these low value NI M A cases, legal costs in May 2011 to streamline the management resolving such disputes are avoided. Annual Report 2011 Significant Initiatives Civil Justice Division and promote early settlement of such claims. Amendments to the Subordinate The protocol also provides for personal Pilot Programme for Neutral Courts Act injury cases to be automatically referred to Evaluation (NE) as an Alternative A significant event for the Civil Justice court dispute resolution early into the action, Dispute Resolution (ADR) Option Division in 2011 was the amendments to Working with Stakeholders to i.e. within eight weeks after a memorandum PD RC the Subordinate Courts Act which came Support Best Practices of appearance is entered by the defendant. programme to introduce NE as a further into effect on 2 January 2011. Prior to the Between February and April 2011, the This provides the parties with an opportunity ADR option on 17 October 2011. NE amendments, apart from the amount or value Civil Justice Division, in conjunction with to resolve the matter early in the proceedings involves the parties and their lawyers making of a claim (which remains a relevant criterion the Professional Development and Practice with the assistance of the PD RC, reducing succinct presentations of their case at a post-amendment), another important criterion Chapter of the Singapore Academy of potential expenditure on legal costs. It also hearing to be presided by a Judge as the to determine whether a claim was to be Law’s Professional Affairs Committee and sets out costs guidelines for cases where the Evaluator. As the NE process is evaluative mounted in the High Court or the Subordinate the Forum of Senior Counsel, conducted a sum settled or awarded is less than $20,000 in nature, the parties and their lawyers are Courts was the nature of the claim. The series of five lectures on best practices in to help parties to agree on the issue of costs expected to apprise the Evaluator of all key Subordinate Courts were responsible only civil procedure at the Subordinate Courts. as part of their overall settlement. evidence available to them at that juncture. for certain expressly defined categories of The purpose of the lectures was to share claims such as contracts, torts or property. best practices when preparing for a civil Management of Low-Value Non- presented at the NE hearing, the Evaluator The amendments generally permit claims litigation case. Mr Thio Shen Yi, SC, Mr Injury Motor Accident (NIMA) will deliver an evaluation of the relative within the monetary limits to be commenced Andre Maniam, SC, Mr Ang Cheng Hock, cases by the Financial Industry merits of the parties’ claims and/or defences in the Subordinate Courts so long as they are SC, Mr George Lim, SC, and Mr Francis Dispute Resolution Centre Ltd at the conclusion of the hearing. not expressly reserved for the High Court by Xavier, SC, took turns to conduct lectures (FIDReC) the amendments or specific statutes, such as and each lecture was followed by a panel By the Subordinate Courts ePractice Direction This process is expected to be particularly matters involving judicial review. This has discussion chaired by Senior District Judge No. 4 of 2011, the claim value threshold in useful in cases where parties desire an resulted in a more efficient court process Leslie Chew. The response to the lectures was respect of the FIDReC pre-action protocol for evaluation of the merits of their case to and savings for litigants as they can now go overwhelming. There were 538 attendees. low value NI M A claims introduced on 17 form a basis for settlement negotiations. to the Subordinate Courts, where costs are The feedback was also positive and the March 2008 was extended to claims below To evaluate the relative strengths of each lower than in the High Court, if the value of series of lectures has been very successful in $3,000. The FID ReC- NI M A pre-action side’s their claim is within the Subordinate Courts’ reaching out to civil litigation practitioners in protocol aims to facilitate early settlement encouraged to agree on the use of a single monetary limits. the Subordinate Courts. of such disputes by FID ReC before any joint expert. If there is no such agreement, civil action is filed in Court. FID ReC will parties may elect to bring their own experts manage these claims through mediation and to the NE hearing where the Evaluator will if necessary, adjudication. The determination hear their evidence simultaneously instead or award of the adjudicator is binding on of sequentially as in a trial. This process, the motor insurer while the claimant is free called witness conferencing, is expected commenced a 6 - month pilot Based on the arguments and evidence technical evidence, parties are 21 22 SUBORDINATE COURTS Our Divisions Annual Report 2011 Civil Justice Division to reduce the time and costs expended by and its insurers (collectively referred to as Deputy Registrar. The parties agreed on the painting. He was credited to be the first the parties. the “Defendants”) for a liquidated sum as quantum of the medical expenses incurred Chinese master to fuse traditional Chinese medical expenses (“partial disability claim”) and future medical expenses to be incurred form with Western techniques. Xu Bei Hong New directions and forms have been pursuant to provisions in WICA and the Civil by the Plaintiff but could not agree if they are paintings are highly coveted, with some implemented for assessment of damages Law Act. At the hearing in the Civil Registry, recoverable by the Plaintiff and if they are pieces worth millions of dollars. In February court dispute resolution (AD CD R) and the main issue was whether the Plaintiff could to stand as part of or ought to be deducted 2007, the Plaintiff paid the Defendant pre-assessment of damages conferences maintain a common law action against the from the agreed damages to avoid double $100,000 for what was thought to be a Xu in regard to disputes where interlocutory Defendants for a partial disability claim recovery. The basic rule is that damages Bei Hong painting. A few weeks later, the judgments have been entered for damages notwithstanding having already obtained in negligence are purely compensatory in Plaintiff discovered that the painting was to be assessed. Procedures have also been orders under WICA. The Defendants argued nature and in assessing damages for loss not an original painting, and he sued the put in place for litigants to apply for a fast- that all the Plaintiff’s rights had merged with sustained by the injured party, any gain Defendant for a refund of monies paid. This track AD CD R session to be convened after the WICA Order, that the Plaintiff’s action which is received by him, which he would case took an interesting twist when halfway interlocutory judgment has been entered. amounted to an abuse of process and not have but for the injury, prima facie will through the Defendant’s cross examination, These measures help to efficiently resolve the that the Plaintiff cannot proceed separately be taken into account. However, it is also the Defendant admitted that the painting quanta of damages where liability has first under WICA and common law. The Plaintiff well established that the basic rule admits was actually a cheap machine-generated been established. disagreed and argued that the writ action two categories of exceptions, commonly print. Subsequently, the Defendant fell ill merely sought to quantify the partial disability referred to as the ‘insurance exception’ and and the Court adjourned the trial for the claim referred to in the WICA Order. The the ‘benevolence exception’ (which was Defendant to recuperate. When the trial Deputy Registrar accepted the Defendants’ not applicable in this case). The principle resumed, the Defendant failed to appear Ge Zhao Hui v Ho Tong Seng submission and noted that the WICA Order of the ‘insurance exception’ is premised on for cross examination, and also did not Engineering Construction Pte Ltd expressly provided for a mechanism for the whether the injured party had taken out inform his lawyer of his whereabouts. The & SHC Capital Limited partial disability claim to be quantified. It and paid the premiums under the insurance Court then granted default judgment for the The Plaintiff was employed by a construction was also held that the Plaintiff’s interpretation policy which generates the payments to Plaintiff. Several months later, the Defendant company (“Employers”) as a construction of WICA went against Parliament’s intention. him. In this case, the ‘insurance exception’ engaged new lawyers to apply to set aside worker. During the Plaintiff’s period of The Plaintiff’s appeal against this decision applied as the Plaintiff had paid the the default judgment. For such applications, employment, he was injured when deployed was dismissed. premiums. The District Judge upheld the it is incumbent on the applicant to furnish Deputy Registrar’s decision that both the good reasons for being absent at trial. In SIGNIFICANT CASES to the Employers’ sub - contractor (“Sub Contractor”). He then made a claim for Koh Chin Hwee v Ang Dixon medical expenses incurred and future this regard, the Defendant informed the permanent incapacity compensation by The Registrar’s Appeal arose out of the medical expenses to be incurred by the Court that the reason for his absence was relying on the Work Injury Compensation usual type of torts claims heard regularly Plaintiff were recoverable at law by the because the president of a foreign country Act (“WICA”). The Commissioner of Labour in the Subordinate Courts. The Plaintiff was Plaintiff as part of the agreed damages. had invited him to an overseas meeting and assessed the Plaintiff’s claim and made injured in a motor accident in February separate orders against both the Employers 2007 and claimed for damages against Lawrence Wong Chun Lam and for the foreign government. The Defendant’s and the Sub-Contractor (“WICA Order”). the Defendant. The matter was mediated another v Tong Lian Joo @ Tong lawyer, however, was unable to provide The order against the Sub - Contractor was by successfully Djoe and another any details of this alleged covert mission. consent and was duly satisfied. Subsequently, Resolution Centre, and the parties entered This trial involved a painting allegedly After careful consideration, the Court found because the Employers were unable to meet an Interlocutory Judgment (interim judgment drawn by the famous Chinese painter Xu Bei the Defendant’s explanation lacking, and the Plaintiff’s demands, the Plaintiff started on liability) by consent in April 2009, Hong. Xu Bei Hong (1895 –1953) is widely dismissed the application. a writ action against the Sub-Contractor with the damages to be assessed by the recognised as the father of modern Chinese at the Primary Dispute had tasked him to go on a secret mission 23 24 SUBORDINATE COURTS Our Divisions FAMILY AND JUVENILE JUSTICE DIVISION • Applications for subsequent variation Annual Report 2011 of Family and Juvenile Justice Division maintenance concerning the orders and children Matters relating to children and orders young persons where The Juvenile Court, one of the courts circumstances change over the years. within F J J D, handles all criminal charges against juveniles in Singapore. Although While some matters may have to be it exercises criminal jurisdiction in hearing The Family and Juvenile Justice children for years to come. To effectively determined through a contested court these matters, it operates differently from Division (FJJD) deals with four handle the issues presented for consideration, hearing, every effort is made to provide other criminal courts. The concern for broad categories of cases: the Family Court is keenly aware of the need the opportunity for parties to work towards rehabilitation and restoration assumes divorce-related proceedings, to be sensitive to the underlying issues and achieving consensus on what the way greater emphasis relative to deterrence, family protection and provision the needs of the parties in the future. forward should be. The emphasis is on the incapacitation and even sentencing parity. use of collaborative and less-adversarial There is a greater need for holism and a matters, mental capacity cases and matters relating to children The Court’s role as an impartial adjudicator processes, such as the CHILD (Children’s sense of family-orientation, which takes and young persons (their of family disputes encompasses the role of Best Interest, Less Adversarial) Programme, into account factors and circumstances offences, their adoption, care, protecting family obligations to ensure that that do not intensify animosity but instead from a multi-disciplinary perspective. and guardianship). rights are upheld and responsibilities are strengthen the parties’ ability to cooperate fulfilled. To preserve the psychological and in co-parenting their children unimpaired by physical well-being of all family members, the acrimonious litigation. F J J D’s primary role is to deal with and use of counselling and mediation by a team adjudicate family-related legal disputes, of highly experienced in-house counsellors Family protection and provision providing finality and closure to what can and mediators is and always remains a high matters be acrimonious legal contests. priority, especially in the case of children F J J D hears all applications for orders and victims of abuse. relating to family violence and protection, A critical role of F J J D has been to go beyond orders relating to maintenance (not the legal issues to explore and provide Divorce-related proceedings consequent upon divorce), orders relating holistic solutions to the parties, using means The divorce-related applications handled by to children under the Guardianship of The Juvenile Court also handles applications that, as far as possible, do not intensify the F J J D include: Infants Act, as well as orders for enforcement for ‘Care and Protection’ orders and ‘Beyond of maintenance. Orders made by the Parental Control’ orders under the Children Syariah Court for maintenance and by the and Young Persons Act. Possible orders in Tribunal for the Maintenance of Parents these cases include placement under a fit can also be enforced at the Family Court. person or residence in a juvenile institution. Mental capacity cases The Family Court handles applications F J J D handles all proceedings under the under the Guardianship of Infants Act Mental Capacity Act in its Mental Capacity and the Adoption of Children Act. Orders Court. Orders can be made appointing can be made concerning the custody of deputies to act on behalf of persons lacking children and their adoption. conflict, and focus on the way ahead rather than on the past. This approach is anchored in the recognition that family disputes stand apart from other kinds of disputes. Most family disputes that reach the Courts are likely to have a long and difficult past underlying the legal issues. Furthermore, unlike other disputes, many parties will have to continue to interact in the future, in that they need to co-parent their • Applications to commence divorce proceedings; • Applications for nullity or judicial separation; • Applications for consequential division of matrimonial assets (where the value of the assets falls below $1.5 million), and for maintenance orders and orders concerning the custody and care of children; and mental capacity. 25 26 SUBORDINATE COURTS Our Divisions Annual Report 2011 Family and Juvenile Justice Division Partnerships and State after a Contracting State has declared jobs or does not disclose his current order the transfer of divided matrimonial stakeholder engagement its acceptance of Singapore’s accession. employer. The Women’s Charter has also assets into a child’s Child Development been amended to allow complainants to Account (“CDA”) as financial provision for accepted lodge a report with the credit bureau, with the child. Such monies would be treated Singapore’s accession (as at 24 October consequent effects on the creditworthiness as the parents’ contributions to the CDA provide support services for parties who 2011). of the defaulter. and would attract the Government’s co- appear in the Courts. They include the Germany, New Zealand, People’s Republic Ministry of China (on behalf of the Hong Kong and In relation to divorce, the amendments to Youth and Sports, the Panel of Juvenile Macau Special Administrative Regions), the Women’s Charter now allow the Court Court Advisers, governmental and non- Greece, Czech Republic, Argentina, Latvia, to provide financial relief to an applicant governmental family support agencies, Serbia, Sweden, Israel, Belgium, Estonia, who is legally separated or divorced, or family Slovakia, France and Spain. whose marriage was annulled, in foreign Setting aside of an ancillary jurisdictions. The applicant must obtain matters order Implementation of amendments the leave of court before making such A to the Women’s Charter an application. Further, the Court has the evidence of her infidelity and informed her When dealing with persons who default on jurisdiction to hear such an application that he would divorce her. His solicitors maintenance payments, the Family Court only if one of the parties to the marriage then produced a draft deed of settlement in The International Child Abduction has the power to, amongst others, order the was domiciled in Singapore on the date respect of ancillary matters, a copy of which Act 2010 defaulter to serve a term of imprisonment when the application for leave was made the husband gave to the wife eight days The International Child Abduction Act (ICAA) and/or to make their maintenance payments or on the date the divorce, annulment or after the confrontation. She subsequently was enacted on 16 September 2010 and via an attachment of earnings order. With judicial separation took effect in the foreign signed the deed about a month after she came into force on 1 March 2011. The the amendments to the Women’s Charter in jurisdiction; or one of the parties to the was confronted. purpose of the ICAA is to give effect to the January 2011, the Court now has, with effect marriage was habitually resident for a Hague Convention on the Civil Aspects from June 2011, a wider range of powers continuous period of one year in Singapore The salient features of the deed provided of (“the in the enforcement of maintenance orders, immediately preceding the date when the that the husband would have sole custody Convention”), to which Singapore acceded including the power to order the defaulter application for leave was made or the date of the children, that the matrimonial home on 28 December 2010. The objectives of to furnish security by way of a Banker’s the divorce, annulment or judicial separation would be transferred to him without any the Convention are twofold: firstly, to secure Guarantee, to attend financial counselling took effect in the foreign jurisdiction. If the refund of her CPF contributions and that the prompt return of children under 16 years and to perform community service. Further, Court is satisfied that it is the appropriate she waived her right to maintenance. who were wrongfully removed to or kept when an attachment of earnings order is forum, the Court can order financial relief The divorce was uncontested and interim in any Contracting State and secondly, to contemplated, the Court can order the such as the division of matrimonial assets judgment was granted. ensure that the rights of custody and access Central Provident Fund (CPF) Board to and maintenance of the wife and children. in Contracting States are respected. With provide the complainant with the defaulter’s effect from 1 March 2011, proceedings employment and contributions details for the Where the division of matrimonial assets were held in respect of the ancillary matters. under the ICAA are dealt with by the Family last 12 months. This facilitates the issuance is concerned, consequential amendments The wife did not attend any of them and was Court. The Convention will only come into of a new attachment of earnings order in have been made to the Child Development similarly absent on the day of the hearing force between Singapore and a Contracting situations where the defaulter has changed Co -Savings Act to enable the Court to for the ancillary matters. Critical to the work of the division are the partnerships relationships of and with complementary stakeholders, Community service centres who Development, and volunteer 17 Contracting They States are: have Uruguay, Bahamas, mediators, who assist in the mediation of maintenance and divorce cases. SIGNIFICANT INITIATIVES International Child Abduction matching contribution. SIGNIFICANT CASES husband confronted his wife with Thereafter, four ancillary pre -trial conferences 27 28 SUBORDINATE COURTS Our Divisions Annual Report 2011 Family and Juvenile Justice Division The Court made an ancillary order on Whether a counsel, who of this when the wife took out applications the integrity of the legal profession. The terms similar to that of the deed. About five previously acted in a matter for for for husband’s appeal was allowed and the months later, the wife filed an application a company, where one party in information relating to the company to wife’s counsel was restrained from further to set aside the ancillary order. The Family a divorce had been managing support her case for the division of assets acting for the wife in the ancillary divorce Court Judge allowed the application and set director and a substantial and maintenance. The wife’s counsel, with proceedings. The wife’s appeal to the High aside the ancillary order on the grounds that shareholder, may be conflicted information from the previous retainers Court was subsequently withdrawn. if the matter was litigated, the wife had a from acting for the other party in with the company, would know or be in real prospect of success. On the husband’s the divorce in ancillary divorce a position to know what information to ask appeal to the High Court, the Judge was of proceedings relating to the for and if the information provided by the the view that the ancillary order should be division of matrimonial assets husband was false or lacking in any way. a default judgment. The Judge allowed the The husband and wife were at the ancillary The District Judge held that firstly, the appeal and reinstated the ancillary order. matters stage of divorce proceedings when husband was a former client of the wife’s the husband applied for an injunction for the counsel within the meaning of section 2(1) The Court of Appeal allowed the wife’s wife’s counsel to be restrained from further of the Legal Profession Act or a person who appeal and set aside the ancillary order. acting for the wife. The Deputy Registrar was involved in or associated with a former The Court of Appeal was of the view that the dismissed the application and the husband client of the wife’s counsel and secondly, that ancillary order was not a consent judgment appealed to a District Judge. The issue was the subject matter of two previous retainers as the actual consent of both parties was whether the wife’s counsel was in breach of and the ancillary divorce proceedings were not signified to the Court, since the wife rule 31 of the Legal Profession (Professional related matters. Although the husband’s was wholly absent from the ancillary matters Conduct) Rules (“PCR”), which prohibits a company had been the client of the wife’s hearing, when the order was made. counsel, who has acted for a client in a counsel in the previous matters, the husband, matter, from thereafter acting against the as its managing director, was the person The Court of Appeal further held that there client (or against persons who were involved who had power to retain and employ the was no provision for the concept of a default in or associated with the client in that matter) wife’s counsel to act for the company. judgment in the context of matrimonial in the same or any related matter. discovery and interrogatories construed as a consent judgment instead of This point was also acknowledged by proceedings as Rule 3(2) of the Matrimonial excluded The wife’s counsel had previously acted the wife who said she believed that the the operation of Order 13 of the Rules of for the husband’s company in three matters husband was the sole beneficial owner of Court. Where an ancillary order is made from 1997 to 2002. The husband was the said company. The subject matter of the in the absence of a party, that party could a founder and then managing director of two previous retainers involving the assets apply under Order 35 Rule 2 of the Rules of the company. The basis of the husband’s and financial position of the company were Court for the judgment to be set aside. On application for the injunction was that the matters related to the division of the parties’ the facts of the case, the Court of Appeal wife’s counsel would have come to know of matrimonial assets. In addition, there was was of the view that the wife would have his assets, his relationship to and the set-up a larger public interest beyond the need to a real prospect of success if the case was of the company during the time when the protect against the disclosure of confidential adjudicated, and therefore set aside the counsel had acted for the company. The information; to preserve the solicitor-client ancillary order. husband had only realised the significance relationship of trust and confidence and Proceedings Rules expressly 29 30 SUBORDINATE COURTS Our Divisions CORPORATE AND COURT SERVICES DIVISION SRU aims to deliver excellent court services In the Subordinate Courts’ continuous through identification of relevant training quest towards service excellence, SRU programmes for service staff, and set service launched the inaugural Service Excellence standards for all staff. The Unit supervises Conference on 20 May 2011. As a lead- service-related activities, including managing up to the conference, a series of activities complaints and compliments from court revolving around service-centricity was users, and provides support to the Quality conducted. Service Manager. centric they were through the “What is Annual Report 2011 The Corporate and Court Services Division (CCSD) provides essential services to the other divisions of the Subordinate Courts. Led by the Deputy Chief District Judge, CCSD is organised into various sections and staffed by a team of subject specialists. It is the administrative backbone of the Subordinate Courts. Communications Section The Communications Section comprises the Corporate Communications Unit which serves as a link between the Subordinate Courts and external parties, and the Service Relations Unit (SRU) which develops and implements initiatives to promote a service - centric culture. The Corporate Communications Unit undertakes communication activities which help to enhance the public’s understanding and appreciation of the Subordinate Courts’ role in the judicial system. This is done through communication channels like the media, website, corporate collaterals and outreach programmes. Corporate and Court Services Division Staff tested how service- your Service Quotient” quiz, developed In 2011, the Corporate Communications from the service improvements identified Unit produced the refreshed educational since the Subordinate Courts embarked brochures for the Family and Juvenile Justice on their service excellence journey. As a Division. The contents were updated to demonstration of the senior management’s ensure that they were easily understood by commitment towards service excellence, the the layperson. Chief District Judge (CDJ) served court users at various service desks, e.g. the Information As part of the revamp of the Subordinate Counter, Small Claims Tribunals (SCT), Courts website, the Corporate Communications Protection Order Services, and the HELP Unit completed a user requirement study. In Centre. He was greeted with smiles from addition to benchmarking against both local those who knew who he is. Sharing how he and overseas agencies which provide a good felt about his service encounters, CDJ said web experience, the Unit also conducted he served two court users who initially did focus group dialogues with staff members not look too happy to be at SCT. As he who serve the public. This ensures that the processed their applications, they eventually revamped website addresses the common warmed up to him. He added that being issues faced by court users and better serves courteous helped to defuse the otherwise their needs. The end product will be one that tense service encounters. is user-friendly and developed to offer court users better access to the services provided by the Subordinate Courts. The key activity in 2012 will be to review the web architecture of the Subordinate Courts website. As part of its greater outreach efforts in 2012, the Unit will also conduct tours for stakeholders to promote greater understanding of the work of the Subordinate Courts. 31 32 SUBORDINATE COURTS Our Divisions Annual Report 2011 The Service Excellence Conference also The Finance Section also set up a call provided the perfect platform to give centre to provide prompt responses to both out the inaugural “Service Staff of the internal and external phone enquiries, in Quarter” Award, aimed at rewarding line with the Subordinate Courts’ emphasis staff who provided excellent services to on service excellence. court users. The quarterly award, together engagement strategies. The Section also spearheads manpower planning policies to identify and groom potential leaders for organisational renewal and leadership succession. Corporate and Court Services Division a preliminary review of the existing nomenclature. It will introduce a revised set of nomenclature which will more accurately reflect one’s job scope and position in the Subordinate Courts hierarchy. with other annual and monthly awards, is Together with the Family and Juvenile In the area of performance management, part of the larger Recognition & Reward Justice besides reviewing the ranking and promotion Framework, which aims to recognise and introduced a payment system to enable In 2011, the HRM Section reviewed and processes to establish a fair and robust reward staff who go the extra mile when parties granted maintenance to obtain enhanced its recruitment process and performance management framework that serving court users. their monthly maintenance payments more retention strategies. It expanded its pool rewards and recognises deserving staff, promptly. In addition, the Section had an of job applicants by tapping on diverse the HRM Section successfully aligned four The key initiative for SRU in 2012 will be internal re-organisation in August 2011, recruitment platforms and streamlined its promotion months (in April, May, July and the development of an automated system which has enhanced the on-the-job training, orientation programme for new staff. A September) to one in April. to track the compliments and feedback job expansion and career development of quarterly dialogue session with newly - received. The system will also serve as an its officers. recruited staff was initiated to obtain their Staff feedback and better address their concerns. accorded significant emphasis to ensure Division, the Finance Section information repository to facilitate searches well - being and satisfaction are of past feedback to better address court Moving forward, to enhance the Subordinate users’ queries. Courts’ financial management processes, The HR M Section has also worked with initiatives introduced by the HRM Section the Finance Section is developing a new the various Divisions to ensure an equitable in 2011 include securing subsidised mobile Finance Section financial management system which will allocation of new headcount among them. phone-line subscription rates for staff. The be implemented in 2012. This system will New middle - management positions were Section also oversees the Health and The Finance Section ensures the management and optimisation of the financial resources of the Subordinate Courts. It is also responsible for providing accurate finance services promptly, in compliance with prescribed guidelines. enhance efficiency in revenue collections created, which enhanced the operation and Welfare Committee which regularly rolls and payments. In addition, a portal will be management of the Divisions. Staff morale out programmes aimed at improving the set up in the Subordinate Courts’ intranet has also increased as a result. physical well-being of staff. In 2011, the Finance Section implemented the decentralisation of budget management to the various sections. This has further enhanced flexibility in the budget usage and expenditure planning of the sections. a to share finance-related information and directives with staff. The HR M Section placed considerable emphasis on manpower planning during the Human Resource Management Section year in review. To build a sustainable and The Human Resource Management (HRM) Section aims to position the Subordinate Courts as an employer of choice through its recruitment, retention and staff development, career progression and employee requirements of all Divisions, both current effective workforce, the Section embarked on a comprehensive review of the manpower and over the long term. Concurrently the Job Grading Exercise where every post within the organisation is evaluated and graded has resulted in an optimal organisational structure for the Subordinate Courts. In line with this, the HRM Section has completed conducive work environment. The 33 34 SUBORDINATE COURTS Our Divisions Annual Report 2011 Corporate and Court Services Division Moving forward, the HRM Section will the Community Court Secretariat Office at continue to streamline and enhance its level 3 of the Subordinate Courts building, processes and programmes to better serve in addition to relocating the Community its internal customers. To further improve staff Courts to level 3. Three new mediation retention and engagement, the Section will chambers were created at the Small Claims work on a mentoring framework for new Tribunals to meet the increasing demand staff. It will also partner the Civil Service for mediation services. Both public lifts College to develop a customised course on in the Subordinate Courts building were interview techniques. Targeted at non- HR upgraded with a faster speed and improved supervisors, this course would equip them ventilation. The entrance of the Subordinate with the requisite interview techniques and Courts building has been adorned with A turnstile system was also installed at the shortlisted by a panel of jurors for Stage 2 skills, and enable the Subordinate Courts to refreshing landscape to create a calming entrance of the Subordinate Courts building of the competition. There will be a public find the right person for the right job. and therapeutic environment for court users. to enhance the security of the courthouse. display of the submissions of the finalists as The ID Section also created a waiting area The first table -top security exercise on how to well as the preliminary designs submitted by The H R M Section also aims to develop an at the Protection Order Services within the deal with bomb threats and chemical attacks all entrants at Stage 1 in March 2012 to HR portal to serve as a one - stop centre for Family and Juvenile Court building to offer at the Subordinate Courts was conducted accord them the due credit and recognition. HR- related information for staff. applicants greater privacy. with the Singapore Police Force, Singapore Among the panel of nine jurors are eminent Prison Service and Singapore Civil Defence and respected architects, including Mr Force during the year in review. Moshie Safdie who designed the celebrated Infrastructure Development Section In July 2011, the ID Section launched Marina Bay Sands Singapore. The winner is Refresh@Atrium, a newly furbished facility expected to be announced by June 2012. at the Subordinate Courts building to In July 2011, the Workplace Safety and The Infrastructure Development provide a place for people to rest and hold Health Committee was formed to ensure (ID) Section is responsible discussions. Court users can snack on food a safe workplace and healthy environment In 2012, the ID Section will restore the for the planning, upgrading, from the vending machines. There is also free for staff and court users. Risk management façade of the Family and Juvenile Court development, management and Wifi access for those who need to connect champions and risk assessment teams were building. The public toilets at levels 3 and 5 maintenance of the facilities to the Internet. appointed to conduct safety audits at various of the Subordinate Courts building, and staff offices and common areas. toilets will also be upgraded. The security and security of the Subordinate Courts. The Section also These new and improved amenities were manages the procurement of introduced to provide a warmer and To meet the increasing demand for space, comprehensive coverage of the surveillance office equipment and supplies to friendlier atmosphere for court users. a new Subordinate Courts Complex will cameras in the two court buildings. In be built. The new complex comprises a addition, a smart digital closed - circuit Security within the Subordinate Courts has new building and the existing Subordinate television (CCT V) intelligence system will also been enhanced with the installation Courts building which will be retrofitted and be adopted. This state-of-the-art surveillance In 2011, the ID Section completed several of secured bars in the docks in the court renovated. An Open Design Competition system will complement the traditional CCTV key projects. It managed the setting up rooms. This allows the removal of handcuffs for the new Subordinate Courts Complex system, allowing real time alerts of unusual of the Child Focused Resolution Centre, on accused persons during hearings so that was launched on 15 September 2011. 19 activities such as trespass, and enhance the a new initiative of the Family and Juvenile they can take notes during the hearings. At designs were received under Stage 1 of overall security at the Subordinate Courts. Justice Division. It also saw to the set up of the same time, security is not compromised. the competition, of which two have been ensure smooth court operations. infrastructure will be enhanced to ensure a 35 36 SUBORDINATE COURTS Our Divisions Annual Report 2011 Interpreters’ Section Records Management Unit Digital Recording Unit The Interpreters’ Section The Records Management The Digital Audio Recording comprises Chinese Interpreters, Unit (RMU) provides effective and Transcription (DART) pilot Malay Interpreters and Indian safekeeping, retrieval and project, which aims to replace Interpreters. The interpreters preservation of court records. the manual recording of court provide accurate and proceedings by Judges, was prompt interpretation and implemented in 2010. translation services. In 2010, RMU earmarked 37 million pages of court records for microfilming. During the year in review, all records of the Civil Justice With DART, Judges will be able to Their work extends to the recording of Division, which totalled about 16 million dedicate themselves to perform their core complaints at the Crime Registry and the pages, were microfilmed. The microfilming work more effectively and efficiently. Protection Order Services, and accompanying of records from the Family and Juvenile Currently, 15 Criminal Courts are equipped the Duty Judge and Prosecuting Officer to Justice Division is expected to complete in with DART facilities. This will be extended the hospital to read out charges to accused December 2012. to more Criminal Courts and the Civil and Family Courts in 2012. persons who are unwell and cannot be brought to Court. The interpreters also perform Concurrently, R MU successfully completed mediation at the Family Court. In addition, a files relocation exercise, freeing up the interpreters are appointed as Commissioners much needed space to accommodate the for Oaths to administer oaths or affirmations cases that are processed in the Subordinate in respect of affidavits for submission to the Courts daily. R MU will work with the Subordinate Courts. relevant divisions to create an inventory via a newly implemented bar-coding system to In line with the service - centric culture, the account for the different case types. With an interpreters will conduct basic language electronic system in place, it will be easier courses for front - line staff in 2012 to enable to retrieve case files. them to serve court users more effectively. Moving forward, R MU will microfilm the records from the Criminal Justice Division Foreign Interpreters’ Management Unit to better account for the various case (FI M U), which oversees the engagement types and to free up more space within of ad - hoc foreign interpreters. FI MU will the Subordinate Courts. The Indian produce a Interpreters manage comprehensive handbook to guide foreign interpreters to provide quality interpretation services and uphold the standards of the profession. Corporate and Court Services Division 37 38 SUBORDINATE COURTS Our Divisions STRATEGIC PLANNING AND TRAINING DIVISION the identified strategic challenges, the the best and most appropriate platforms Planning Unit, in consultation with all the such as multi-agency forums, strategic Divisions and with the endorsement of partnerships and technology. It highlights management members, drew up the first- seven strategic thrusts which the Subordinate ever Subordinate Courts Strategy Map Courts will focus on in the pursuit of their (see Figure 1). The Strategy Map is built on mission and vision. The strategic thrusts are the philosophy of better serving the society also organised according to the Balanced through the establishment of a strong Scorecard framework to strengthen their link resource foundation and by leveraging on to the key performance areas. Annual Report 2011 Established in October 2008, the Strategic Planning and Training Division (SPTD) is responsible for identifying and analysing the driving forces of change relevant to the work of the Subordinate Courts, recommending strategies to manage challenges in an increasingly complex operating environment, as well as catalysing strategic initiatives which further Subordinate Courts’ mission, vision and Strategic Planning and Training Division Figure 1 Subordinate Courts Strategy Map strategic thrusts. VISION In 2011, SPTD was reorganised to better exploring more collaborative opportunities reflect the synergies among the respective within and outside the public sector. departments and units within the Division. A leading subordinate court serving society Serving Society MISSION To provide an effective and accessible system of justice, inspiring public trust and confidence Strategic Planning SPTD has also institutionalising made in STRATEGIC THRUSTS (3-5 YEARS) planning, The Strategic Planning arm of the Division, ideation and change management in which includes the Planning Unit and the the Subordinate Courts. By proactively Research and Knowledge Development engaging stakeholders Unit, contributes towards building a future- and establishing strategic collaboration ready judicial institution by identifying and with key partners, the Division is able proposing processes and mechanisms that to anticipate, welcome and execute the Subordinate Courts should put in place change more efficiently and effectively. to improve the administration of justice. our forward headway internal COMMUNITY INTERNAL PROCESS Deliver quality judgments Collaborate more actively with key stakeholders and strategic partners Put in place a variety of processes for timely resolution of disputes Provide excellent court services Leveraging on the best platforms Encourage the innovative use of technology As momentous ideas rarely emerge from individual “eureka” moments, but are Planning Unit built out of a collection of existing ideas The Planning Unit drives planning initiatives – big or small – reassembled into useful such as the annual Corporate Retreat new configurations, the Division aims which kicks off each year’s planning cycle to promote the spirit of innovation and and the annual workplan development, change-readiness by strengthening the ensuring that forward planning needs are engagement with stakeholders as well as regularly addressed. In 2011, to address LEARNING & GROWTH Develop & maximise the potential of our people Manage & leverage on the effective creation and sharing of knowledge FINANCIAL – Accountability & Transparency Establishing a strong resource foundation 39 40 SUBORDINATE COURTS Our Divisions Annual Report 2011 Strategic Planning and Training Division Research and Knowledge developments, socio-economic issues and with the requisite skills to stay ahead of the Centre for Research and Statistics Development Unit economic changes and pressures. curve and provide added value to court users The Centre for Research and Statistics and the general public at large. Towards (CReST) tracks, monitors and reports on 2011 was a significant and fruitful year for the Research and Knowledge The Unit also drives the “Ideas Crucible”, an this end, the Training and Development the performance of the Subordinate Courts Development Unit. With the reorganisation ideation think-tank which takes the form of Unit has developed and implemented the through the analysis of operational data, of SPTD, the Unit was delinked from the regular meetings with senior management Learning and Development Road Map for results of key performance indicators, and Research & Resource Centre and parked through which members of the SPTD all Judges and court administrators to build conduct of community and user surveys. under the umbrella of the Strategic Planning brainstorm and propose innovative ideas competencies, maximise the potential of each Recommendations based on such statistical Department to more accurately reflect its and ways to enhance the administration officer, and to nurture a culture of learning, information are made to senior management portfolios and functions. The young and of justice. Some of these ideas which have sharing and continuous improvement within in relation to areas requiring attention lean Unit was instrumental in supporting emanated from the “Ideas Crucible” include the Subordinate Courts. or improvement. CReST also conducts decision-making by S P T D and senior video-conferencing management in respect of the organisation’s the use of tablet PCs to optimise court strategies, and interpretation resources, the e-Calendar initiatives. In addition, it provided research and initiatives relating to community justice. policies, programmes capabilities through support on various organisational initiatives quantitative research studies that highlight Organisational Excellence & Performance Management some of the recent trends in the profile of cases and court users of the Subordinate Courts. This is intended to enhance the ability of the Subordinate Courts to refine court and project development through qualitative processes and case management, and to research and analysis, and comprehensive Organisational Excellence Unit improve resource management. In addition, environmental scanning of the international The Organisational Excellence Unit (OEU) CReST undertakes environmental scans legal landscape so that the Subordinate was set up to develop and institutionalise of the rankings of Singapore’s legal and Courts can benchmark against the best initiatives in organisational development judicial system as inputs to the Subordinate and continue to strive for excellence. and Courts’ benchmarking efforts. In 2011, One of the Unit’s key achievements has excellence at the Subordinate Courts. Its main focuses are to strengthen CReST organisational resilience and build a Subordinate Courts’ Justice Scorecard after completed the review of the been a strengthened judicial research In addition, through targeted research, the strong foundation of systems and processes, extensive consultations with stakeholders capability through the circulation of the Research and Knowledge Development Unit as from all the Divisions. “Horizon Window”, an internal newsletter has been an element of support to building improvement in the Subordinate Courts consolidating identified international driving up intellectual capital through development of through benchmarking, after-action review trends and forces through environmental judicial resources. These initiatives include the and internal process review. OEU also scans, cross-jurisdictional studies, surveys development of a series of Bench Books for helps to assess the organisational health and The key areas of judicial practice for each Justice for the Subordinate Courts on a periodic The Information Technology Department Horizon Window is a resource for Judges Division and the development of judicial basis, and to engage internal stakeholders (ITD) and court administrators and aims to equip training videos. with regards to organisational excellence deployment initiatives. In 2011, OEU played a pivotal Communication role in the Subordinate Courts’ pursuit platforms at the Subordinate Courts. Its and attainment of the coveted Singapore work forms an important component of international comparisons. the Subordinate Courts with insights into the driving trends and broad-ranging issues Training & Development which impact the legal and judicial world, well as to champion continuous Information Technology Department manages the and use and development, of Information Technology (ICT) coupled with editorial commentaries on Building a progressive and forward looking Quality Award with Special Commendation strategic planning because the innovative any particular areas such as technological judicial institution involves empowering staff (SQA SC). and effective use of suitable and up - to - 41 42 SUBORDINATE COURTS Annual Report 2011 efficiency and effectiveness of the Courts. Knowledge Management & Library Resources ITD systematically recommends improvements Knowledge Management Unit to be made to existing I CT platforms The Knowledge Management (KM) Unit was and offers appropriate ICT solutions for set up in 2011 to gather, organise, share the business and operational needs of all and update the knowledge and expertise of the Divisions. In 2011, among the many the Judges and court administrators, so as IT developed to enhance the efficiency and effectiveness and implemented was the Regulatory of every officer in his day-to-day work. Offences System Since its establishment, the KM Unit has (R O M S ) – a transformational integrated implemented the KM Strategy Roadmap, case management and e - hearing system including the launch of five Communities which brings the management of cases of Practice (CoP) aimed to facilitate within the Subordinate Courts and all 16 sharing, retaining and transferring of participating agencies to a higher level essential knowledge in the provision of of excellence. R O M S was featured in the court recent 2011 Government Chief Information management of registries and cases, as Officer Achievement Video and won well as alternative dispute resolutions. Apart the Authority from the CoP programme, the KM Unit of Singapore Achievement Award. I T D has also begun to audit information in key also rolled out the e - Calendar System databases and created portals to manage for the Criminal Justice Division to better and retain key knowledge. date ICT platforms helps to enhance the projects and Case Infocomm initiatives Management Development services, interpretation services, manage scarce trial resources. I T D also commenced development of the The Library Integrated Criminal Case Filing and The Library at the Subordinate Courts is Management System, and the planning one of the few specialist libraries which of and serves small-scale law firms and legal Research Repository and the new Family professionals in Singapore. In 2011, the Application Management System. Library extended its services to the general the Sentencing Information public, with the aim to provide ready and affordable legal resources and information services to an increasing number of litigants-in-person. Awards and Accolades 44 SUBORDINATE COURTS Awards and Accolades Singapore Quality Award with Special Commendation an award which represents the pinnacle processes of business excellence in Singapore. With workflows. As a result, the Subordinate the emphasis on the theme, “Towards Courts have become more productive Greater Organisational Excellence”, the and efficient. For example, because of the Subordinate Courts embarked on their application of Kaizen, the time taken for quest for the SQ A SC. processing bail applications has been cut Annual Report 2011 Introduction The Singapore Quality Award with Special Commendation (SQA SC) was conferred on the Subordinate Courts in 2011. Introduced in 2006, the SQA SC is the highest accolade for organisational excellence in Singapore. The award is conferred on existing Singapore Quality Award (SQA) winners that have demonstrated quantum improvement in management practices and key results and who are also recognised as global leaders in their industry, as well as set the benchmark of excellence towards that end. The SQA SC has been conferred on only three organisations in Singapore prior to the Subordinate Courts, namely the Singapore Police Force, Housing & Development Board and Singapore Technologies Engineering Ltd. Reasons for Embarking on the Organisational Excellence Journey and SQA SC embark on a journey towards organisational award excellence. By introducing initiatives and marks yet another major milestone in the programmes over the years, the backlog and organisational excellence journey of the inefficiencies were eliminated, and which Subordinate Courts which began in the eventually culminated in the Subordinate 1990s. As the Subordinate Courts handle Courts being conferred the SQ A in 2006. The conferment of SQ A SC more than 95 per cent of court cases in Singapore, with more than 300,000 cases Five years after winning the SQA, instead annually, it is important that the Subordinate of applying for re-certification for the same Courts deliver justice in a fair and timely award, the management of the Subordinate manner. The mounting backlog of cases Courts decided that the organisation and inefficiencies in its processes in the early should “stretch” itself by taking on the 1990s pushed the Subordinate Courts to challenge of applying for the SQA SC, Singapore Quality Award with Special Commendation and eliminate unnecessary from one day to 15 minutes. Quantum Improvement Since Winning the SQA in 2006 The Subordinate Courts have not sat on their laurels after attaining the SQA. They have continued to introduce policies, strategies, initiatives and improvements which have enhanced their ability to deliver quality and timely justice. As an example, to enhance accessibility to court users, the Subordinate Courts set up the HELP Centre to offer basic information on court processes and procedures to litigants, especially those who are not represented by legal counsel. On the global front, the Courts have This has enabled self-represented litigants to enjoyed and continue to enjoy high ratings make informed decisions about their cases. in surveys conducted by many external The Subordinate Courts also established organisations, such as the Fraser Institute, a Service Relations Unit to improve the the Institute for Management Development, standard of court services. By emphasising the Political and Economic Risk Consultancy the need to provide the best possible Ltd and the World Economic Forum. The service to court users, record high ratings World Bank has also, in a publication in of satisfaction were achieved in the Court 2007, hailed the Subordinate Courts as a Users Survey and the Public Perception role model for successful judicial reform Survey conducted in 2010. and modernisation. This recognition has spurred the Subordinate Courts to play a In respect of management practices, lean more prominent role in the international management arena. was another significant In 2008, the Subordinate improvement made in the Subordinate Courts, in collaboration with overseas Courts after 2006. In 2008, Kaizen partners, including the Australasian Institute methodology was introduced to streamline of Judicial Administration and National 45 46 SUBORDINATE COURTS Awards and Accolades Annual Report 2011 Center for State Courts, set up a consortium to familiarise staff with the SQA SC that developed the International Framework processes and messages. A true sense of for Court Excellence (I F C E ). The first of its esprit de corps was shown throughout kind in the world, the I F C E is designed the journey. Singapore Quality Award with Special Commendation to help courts deliver high quality services by providing measures and benchmarks against which their own performance can be measured. Total Organisational Commitment in the Journey Towards SQA SC The application for the SQA SC required monumental effort and total commitment on the part of every single member of the Capping the Journey of Organisational Excellence Subordinate Courts, from the management to all the counter service officers at the The Subordinate Courts were conferred registries. A comprehensive application with the SQA SC in October 2011. report that covered leadership, planning, This is a testament to and recognition information and knowledge management, of all the hard work put in by various human resources practices, processes and generations of leaders, as well as every provision of services by the Subordinate member of the Subordinate Courts. At the Courts had to be prepared. In addition, Business Excellence Award ceremony, the trend results were furnished. A seven- Chief District Judge thanked the staff of the The attainment of the SQA SC does not mark greater heights of organisational excellence member comprising Subordinate Courts for their continual efforts the end of the organisational excellence also means that new horizons open up. In experienced business excellence assessors, to provide the best services to court users. journey in the Subordinate Courts. The the case of the Subordinate Courts, this including assessor, He also expressed appreciation to all local Subordinate Courts will continue the path of has encouraged us to reach out to assist conducted a rigorous site visit to the and foreign stakeholders for their unstinting organisational excellence, and continually other judiciaries which are embarking on Subordinate Courts over three days to support throughout the Subordinate Courts’ improve the way they deliver justice to the the same road towards organisational assess and validate what was set out organisational excellence journey. people of Singapore. excellence. The journey never ends. assessment an team international in the report. Staff members were also selected at random for interviews with the assessment team. To prepare for the S Q A S C , task forces comprising staff members from different divisions and units were formed. Road shows, skits, quizzes, as well as exhibitions, were organised The Journey Never Ends Greater Heights, New Horizons Moving forward, there will be more challenges for the Subordinate Courts, as a growing caseload which is also becoming increasingly complex is expected. Achieving 47 48 SUBORDINATE COURTS Awards and Accolades Annual Report 2011 Our International Profile Our International Profile Rating (0 = “Best”, 2000 1 2.57 2001 1 3.28 2002 1 1.70 Figure 2 2003 1 1.38 IMD: Ranking of Singapore’s Legal and Regulatory Framework, 10 = ”Worst”) The Singapore Judiciary has It was reported in the 2011 PERC Asian proven itself to be in the top Intelligence Report that Singapore’s judicial 2004 1 1.25 league of judiciaries. In 2011, system impressed expatriates with her high 2005 2 1.75 Singapore scored well in various rate of efficiency and she has consistently 2006 2 1.87 2007 2 1.88 2008 2 1.92 surveys conducted by several been ranked either first or second since 1996 international organisations. (see Figure 1)1. The results of these surveys are ranking has been consistently high since Ranking of Singapore Year 1997. In 2011, Singapore’s legal framework was once again rated very positively and secured the first position (see Figure 2)3. 1997 - 20114 Ranking of Singapore (0 = “Worst”, 10 = ” Best”) No. of countries ranked 1997 1 8.46 46 Year Rating a tribute to the high quality Singapore’s robust protection of intellectual 2009 2 1.73 1998 1 8.20 46 of justice dispensed by the property rights by her legal system also Singapore Courts. garnered strong confidence from the 2010 2 1.88 1999 1 8.64 47 2011 2 2.05 2000 1 8.82 47 2001 6 8.03 49 INSTITUTE FOR MANAGEMENT DEVELOPMENT WORLD COMPETITIVENESS YEARBOOK 2002 1 8.50 49 2003 1 8.22 53 2004 1 8.34 60 2005 2 7.52 60 In May 2011, the Institute For Management 2006 2 8.11 61 PERC – Quality of the Judicial/ Development (IMD) analysed and ranked Legal System, 1996 - 2011 59 countries on their ability to create and 2007 1 8.65 55 2008 1 8.65 55 One assessment component measured 2009 2 7.09 57 whether each country’s legal and regulatory 2010 1 7.67 58 framework encourages the competitiveness 2011 1 7.70 59 expatriates. In the same report, the countries were also surveyed for perceived threats to POLITICAL AND ECONOMIC RISK CONSULTANCY COMPARATIVE COUNTRY RISK & ASIAN INTELLIGENCE REPORT intellectual property rights and Singapore was considered as the country that gives the best protection, overtaking Hong Kong, Australia and the United States. Figure 1 The Political and Economic Risk Consultancy’s (PERC) Asian Intelligence 2 Report published in October 2011 rated Ranking of Singapore Rating (0 = “Best”, again rated one of the top three judicial 1996 2 2.76 systems in Asia, together with Hong Kong 1997 2 2.72 and Japan, in terms of independence and 1998 1 2.33 1999 1 3.18 expatriates’ perceptions on the quality of Year Asian judicial systems. Singapore was efficiency of the judicial system. 1 2 10 = ”Worst”) Based on rankings published in the PERC Asian Intelligence Reports and/or the Comparative Country Risk Report for the relevant years. Compiled from the rankings by PERC in the Asian Intelligence Reports and/or the Comparative Country Risk Report for the relevant years. maintain the competitiveness of enterprises. of enterprises. On this aspect, Singapore’s 3 4 Based on rankings published in the IMD World Competitiveness Report 2011. Compiled from the rankings published in the IMD World Competitiveness Report for the relevant years. 49 50 SUBORDINATE COURTS Awards and Accolades Annual Report 2011 Another assessment component measured whether justice has been fairly administered. On this aspect, Singapore was ranked WORLD ECONOMIC FORUM GLOBAL COMPETITIVENESS REPORT Figure 4 WEF – Ranking of Singapore’s Judiciary, 2002 – 20116 Institution Pillar - Ranking of Singapore 12th, placing her the second highestranked country among Asian countries, The World Economic Forum (WEF) published after Hong Kong, which took the 11th the 2011 – 2012 Global Competitiveness place (see Figure 3). Report in September 2011. The report Figure 3 ranked 142 countries in the world to IMD – Ranking of Singapore’s Administration of Justice, 1995 – 20115 Year Ranking of Singapore Rating 10 = ” Best ”) No. of countries ranked (0 = “Worst”, 51 Our International Profile Year Efficiency of Legal Framework – (i) Settling Disputes (Scored on a scale of 1 = ”Worst” to 7 = ”Best”) Judicial Independence Property Rights Intellectual Property (ii) Challenging Regulations Rank Score Rank Score Rank Score Rank Score 2002 16 5.7 25 5.1 8 6.3 12 5.7 of the economy were evaluated, one of 2003 11 5.8 27 5.2 5 6.4 12 5.9 which was the institutional framework. This 2004 14 5.7 24 5.3 12 6.3 13 5.7 is a critical component as strong institutions 2005 8 5.8 19 5.4 6 6.4 5 6.1 2006 14 5.8 29 5.2 11 6.3 9 6.0 economic activities. Five sub-indicators 2007 10 6.0 19 5.6 5 6.4 5 6.2 present a comprehensive picture of the competitiveness of the economies. 12 pillars protect the rights of the people and provide the stability and confidence to engage in 1995 9 7.91 48 1996 4 8.31 46 under the institutional pillar related to the 2008 2 6.2 15 5.9 4 6.5 2 6.3 1997 14 7.64 46 judiciary were: 2009 5.8 4 6.4 1 6.2 4 7.92 46 • Efficiency of legal framework for private (i) 6.3 (ii) 5.6 19 1998 (i) 1 (ii) 4 1999 7 8.54 47 2010 5.6 3 6.3 3 6.1 5 8.59 47 • Efficiency of legal framework for private (i) 6.3 (ii) 5.3 21 2000 (i) 1 (ii) 6 2001 14 7.73 49 businesses in challenging the legality of 2011 (i) 1 (ii) 8 (i) 6.3 (ii) 5.3 20 5.6 3 6.4 2 6.1 2002 7 8.50 49 2003 6 8.49 53 • Judicial independence 2004 10 8.24 60 • Property rights 2005 15 7.71 60 2006 13 8.11 61 2007 11 8.12 55 2008 6 8.60 55 2009 13 7.95 57 2010 7 8.35 58 and legal framework in settling disputes, 2011 12 7.96 59 Singapore took the top three positions. businesses in settling disputes government actions and/or regulations • Intellectual property rights FRASER INSTITUTE ECONOMIC FREEDOM OF THE WORLD REPORT In 2011, Singapore again attained The 2011 annual report of the Fraser Institute indicator was “legal structure and security released in September 2011 contained of property rights”. The variables measured an index measuring the degree to which under this indicator included 7: favourable scores and rankings for all five sub-indicators. In terms of protection of intellectual property rights, property rights (see Figure 4). the policies and institutions of countries are supportive of economic freedom. The report rated 141 countries on their degree of economic freedom. One assessment 6 5 Compiled from the rankings published in the I M D World Competitiveness Report for the relevant years. 7 • Judicial independence • Impartial courts • Protection of property rights Compiled from the rankings published in the WEF Global Competitiveness Report for the relevant years. The last three variables were added in 2007. 52 SUBORDINATE COURTS Awards and Accolades Annual Report 2011 • Military interference in rule of law and the political process in terms of the number of procedures involved, time and cost. Singapore was the third highest rated Asian economy • Integrity of the legal system after Korea and Hong Kong, and ranked 12 globally, one position up in ranking • Legal enforcement of contracts th • Regulatory restrictions on sale of real property compared to last year (see Figure 5). Singapore was ranked the economy with Singapore has maintained her position in the top 20 per cent banding for this indicator since 20008. In the latest report, Singapore was ranked eighth among the 141 countries rated and first among the Asian countries rated9. the least number of procedures involved in a lawsuit and the duration to process a case in Singapore was also the shortest among all the rated economies. Figure 5 World Bank Doing Business WORLD BANK STUDY: DOING BUSINESS REPORT The World Bank released its Doing Business Report 2012 in October 2011. In this study, 183 economies were ranked on their ease of doing business, based on various assessment variables, including contract enforcement. The ease of doing business index was an indication of whether the regulatory environment was conducive to the operation of business. Singapore topped the ranking, followed by Hong Kong, Report - Enforcing Contracts (Top 15 Countries)10, 2011 and 2012 Ranking 2011 2012 1 Luxembourg Luxembourg 2 Iceland Korea, Rep. 3 Norway Iceland 4 Korea, Rep. Norway 5 Hong Kong SAR, China Hong Kong SAR, China 6 France France 7 United States United States 8 Germany Germany 9 Austria Austria New Zealand and the United Kingdom. The contract enforcement variable measured the efficiency of the judicial system in resolving a commercial dispute, Ranking 9 10 Based on rankings published in the Fraser Institute Economic Freedom of the World Report, 2000 (2002 edition) – 2009 (2011 edition). Based on rankings published in the Fraser Institute Economic Freedom of the World Report dataset. Compiled from the rankings published in the World Bank Doing Business Report for the relevant years. 2012 • Regulatory quality • Rule of law 10 New Zealand New Zealand 11 Belarus Finland 12 Finland Singapore 13 Singapore Russian Federation 14 Latvia Belarus 15 Moldova Lithuania • Control of corruption In this latest report, Singapore once again scored well under the Rule of Law12 component – Singapore has been placed in the 90th percentile since 2003 under the Rule of Law indicator (see Figure 6). Figure 6 WORLD BANK GOVERNANCE MATTERS: AGGREGATE AND INDIVIDUAL GOVERNANCE INDICATORS The Worldwide Governance Indicators World Bank – Governance Indicators 2003 – 201013 Rule of Law Year Score Ranking of Singapore (Max 2.5 points) No. of countries ranked (WGI) project is a project by the World 2003 15 1.55 202 Bank. The latest report released in 2004 13 1.68 209 September 2011 reported the aggregate 2005 10 1.70 209 2006 17 1.65 211 1996 and 2010 for six dimensions of 2007 17 1.66 211 governance11: 2008 16 1.65 210 • Voice and accountability 2009 17 1.61 213 2010 15 1.69 212 and individual governance indicators for 213 countries and territories between • Political stability and absence of violence • Government effectiveness 11 12 8 2011 Our International Profile 13 All facts and figures related to worldwide governance indicators are cited from The World Bank Governance and Individual Governance Indicators 1996-2010 Report. Rule of Law measured the extent to which agents have confidence in and abide by the rules of society, and in particular the quality of contract enforcement, the police, and the courts, as well as the likelihood of crime and violence. This is a compilation of the rankings in the Governance Indicator Report for the relevant years. 53 54 SUBORDINATE COURTS Awards and Accolades Our International Profile / Participation in International Conferences and Exchanges Annual Report 2011 HERITAGE FOUNDATION AND WALL STREET JOURNAL INDEX OF ECONOMIC FREEDOM REPORT This index published in January 2011 measures 183 countries (179 countries are ranked) across 10 indices of economic freedom. High scores approaching 100 represent higher levels of freedom; the higher • Order and Security • Fundamental Rights • Open Government • Effective Regulatory Enforcement • Access to Civil Justice • Effective Criminal Justice PARTICIPATION IN INTERNATIONAL CONFERENCES AND EXCHANGES • Informal Justice the score on a factor, the lower the level of government interference in the economy. In the ranking of 66 countries, Singapore In 2011, Singapore was ranked second was rated well for both “Effective Criminal to Hong Kong in the overall ranking and Justice” (ranked number 5) and “Access to scored a high of 90 points for the “property Civil Justice” (ranked number 14). The top rights” index. The report commented that spot was taken by Norway for both factors. Singapore’s court system is efficient and provides high protection for private property. New Zealand was the only country that earned a higher property rights grade than Date 3 – 4 Feb 2011 Name of Judge/ Court Administrator Name of Event Organiser District Judge Roy Neighbour Serious Sexual Offences Seminar Judicial Studies Board, United Kingdom District Judge Joyce Low 24 – 25 Feb District Judge 2011 Kevin Ng (as speakers) The 2nd Asian Mediation Association Asian Mediation Conference – Rediscovering Mediation Association in the 21st Century Singapore, at a score of 95. District Judge 26 – 27 Feb Tan Boon Heng 2011 (as speaker) Presentation to the Ministry of Justice, United Arab Emirates Ministry of Justice, United Arab Emirates With one of the strongest intellectual 7 – 9 Mar 2011 Civil Law Seminar Judicial Studies Board, United Kingdom Attachment to the Royal Courts of Justice Subordinate Courts, Singapore Chief District Judge Tan Siong Thye 13 – 16 Mar (as speaker) 2011 District Judge Loo Ngan Chor Court Excellence Conference International Association for Court Administration 21 Mar 2011 Visit to the Massachusetts Administrative Office of the Trial Court Subordinate Courts, Singapore property rights regimes among Asian countries, there is no expropriation and contracts are secure. THE WORLD JUSTICE PROJECT RULE OF LAW INDEX The Rule of Law index developed by the World Justice Project assessed countries’ compliance to the rule of law. In the report released in 2011, 66 countries were ranked according to nine broad dimensions: • Limited Government Power • Absence of Corruption District Judge 10 – 11 Mar Ong Chin Rhu 2011 Society for Workshop on Foundations of Leadership Organizational Initiating and Sustaining Profound Change Learning, Boston, US 22 – 24 Mar 2011 District Judge Thian Yee Sze 25 Mar 2011 Study visit to the Federal Judicial Centre and Administrative Office of US Courts Subordinate Courts, Singapore 28 Mar 2011 Study visit to the New York State Court System & Centre for Court Innovation Subordinate Courts, Singapore 55 56 SUBORDINATE COURTS Awards and Accolades Annual Report 2011 Date 3 – 4 May 2011 5 – 7 May 2011 Name of Judge/ Court Administrator Ms Audrey Lum Mr Samuel Chua Name of Event Organiser Child Protection in Australia and New Australasian Institute of Zealand - Issues and Challenges for Judicial Administration Judicial Administration Conference CMJA Conference – Judicial Independence: Diversity, Pluralism and Challenges in the Commonwealth Commonwealth Magistrates’ and Judges’ Association (CMJA) 25 – 28 Jul 2011 District Judge Toh Yung Cheong Judicial Writing The National Judicial College, USA 25 – 29 Jul 2011 District Judge Laura Lau Civil Mediation The National Judicial College, USA 3 – 5 Aug 2011 Senior District Judge Foo Tuat Yien (as speaker) Family Court Conference 2011 Ministry of Justice, New Zealand Workshop on Judgment Writing Judicial College of Victoria, Australia Judicial College, United Kingdom 26 – 27 May District Judge 2011 Janet Wang Workshop on Sentencing Judicial College of Victoria, Australia 1 – 4 Jun 2011 District Judge Nicole Loh AFCC 48 Annual Conference – Research, Policy and Practice in Family Courts: What's gender got to do with it ? Association of Family & Conciliation Courts (AFCC) 1 – 10 Jun 2011 Senior District Judge Foo Tuat Yien Sixth Meeting of the Special Commission to review the practical operation of the 1980 Hague Child Abduction Convention and the 1996 Protection of Children Convention 10 – 14 Jun 2011 Chief District Judge Tan Siong Thye (as opening address speaker) 12th Australian Family Lawyers’ Conference District Judge th Kevin Ng (as speaker) The Permanent Bureau for Hague Conference on Private International Law Watts McCray Lawyers on behalf of the Australian Family Law Committee Centre for Negotiation Envisioning, Designing and & Dispute Resolution, Implementing Court ADR: A Practical University of California, & Theoretical Program Hastings College of the Law, USA Chief District Judge Tan Siong Thye (as keynote address speaker) Court Excellence Conference District Judge Lim Wee Ming 25 Jul – District Judge 6 Sep 2011 Joyce Low Organiser District Judge Brenda Tan Commonwealth Secretariat and the Supreme Court of Sri Lanka 21 – 22 Jun 2011 Name of Event 18 – 21 Jul 2011 Commonwealth Secretariat South Asian Judges Regional Forum on Economic and Financial Crime District Judge Dorcas Quek Name of Judge/ Court Administrator Study visits to Brisbane Family Subordinate Courts, Relationship Centres & Brisbane Law Singapore Registry Chief District Judge 13 – 15 May Tan Siong Thye 2011 (as speaker) 20 – 24 Jun 2011 Date Participation in International Conferences and Exchanges 18th Senior Management Programme 2011 USAID Ukraine Rule of Law Project International Consortium for Court Excellence Institute of Policy Development District Judge 24 – 26 Aug Jocelyn Ong 2011 District Judge Tan May Tee 5 – 7 Sep 2011 District Judge Lim Tse Haw Crown Court Sentencing Seminar 7 – 9 Sep 2011 District Judge Kessler Soh (as speaker) AIJA Criminal Justice in Australia and Australasian Institute of New Zealand - Issues and Challenges Judicial Administration for Judicial Administration Conference (AIJA) District Judge 18 – 22 Sep Carrie Chan 2011 District Judge Best Practices in Handling Cases with Self-Represented Litigants The National Judicial College, USA Lynette Yap 30 Sep – 21 Oct 2011 District Judge Lynette Yap 13th Governance and Leadership Programme Institute of Policy Development 4 – 6 Oct 2011 Ms Catherine Lam Court Technology Conference 2011 National Center for State Courts AIJA Australasian Court Administrators’ Conference Australasian Institute of Judicial Administration (AIJA) 5th Annual East Coast Professional Skills Program in Dispute Resolution Straus Institute for Dispute Resolution, Pepperdine University School of Law, USA 6 – 7 Oct 2011 Chief District Judge Tan Siong Thye (as speaker) Deputy Chief District Judge Jennifer Marie 13 – 15 Oct District Judge 2011 Kevin Ng 57 58 SUBORDINATE COURTS Awards and Accolades Annual Report 2011 Date Name of Judge/ Court Administrator 23 – 28 Oct District Judge 2011 Amy Tung 31 Oct – 3 Nov 2011 District Judge Thian Yee Sze (as speaker) District Judge Jasbendar Kaur District Judge Hamidah Ibrahim Name of Event Organiser Creating Collaborative Solutions: Innovation in Governance (Executive Programme) Harvard Kennedy School 5th International Conference on the Training of the Judiciary The International Organization for Judicial Training Judicial College of Victoria, Australia Asia-Pacific Coroners Society 2011 Conference Asia-Pacific Coroners Society 13 – 18 Nov District Judge 2011 Jasvender Kaur Leadership Decision Making: Optimising organisational performance Harvard Kennedy School of Government District Judge 15 – 16 Dec Lim Keng Yeow 2011 (as speaker) Strengthening the Intersectoral Collaboration Against Child Abuse and Neglect in Vietnam National Assembly of Vietnam & Children’s Rights International 15 – 16 Dec Senior District Judge 2011 See Kee Oon Study visit to San Francisco courts on the judicial role in plea bargaining San Francisco US Attorney’s Office and Subordinate Courts Singapore 7 – 10 Nov 2011 District Judge Paul Quan District Judge Imran Hamid INTERNSHIP AND ATTACHMENT PROGRAMMES Date Court Craft – 360-degree Feedback and Communication in the Courtroom Workshop 4 Nov 2011 Participation in International Conferences and Exchanges / Internship and Attachment Programmes Title of Programme Attachment Programme for Miss Tan Rowena Nieves 9 May – 10 Jun 2011 Adena, the Presiding Judge of the Regional Trial Court, Balangiga, Supreme Court of the Philippines Judicial Internship Programme with participants from 8 Aug – 12 Aug 2011 the University of Cambridge, University of London and University of Oxford Senior Officers’ Law Clerk Programme with 15 Aug – 9 Sep 2011 participants from King’s College London and University College London 22 Aug – 2 Sep 2011 29 Aug – 23 Sep 2011 Public Service Commission Scholars Programme with participant from the University of Cambridge Senior Officers’ Law Clerk Programme with participant from University College London National University of Singapore International 19 Sep – 21 Sep 2011 Business Law Programme with participants from China and Indonesia Senior Officers’ Law Clerk Programme with 19 Dec 2011 – 10 Feb 2012 participants from Women’s College, University of Sydney and Australian National University 59 60 SUBORDINATE COURTS Awards and Accolades Annual Report 2011 CASELOAD AND STATISTICS Caseload Profile Caseload Profile FAMILY & JUVENILE JUSTICE DIVISION Departmental/Statutory Board Mentions Courts Traffic Court 2010 2011(p) 277,221 234,138 65,668 55,413 154,625 118,347 48,836 53,014 Specialist Courts 20,407 Fresh Applications 1,828 1,772 Enforcement of Maintenance Orders 3,279 2,982 Variation/Rescission/Suspension of Maintenance Orders 1,176 1,124 82 92 455 476 3,058 2,871 Variation/Rescission of PPO 133 158 Breach of PPO 119 98 27 15 Divorce Writs 6,572 6,260 Ancillary Matters 1,795 1,929 3,935 3,978 Magistrates’ Complaints 4,157 3,386 79,848 73,205 39,136 35,786 593 485 3,800 3,864 Originating Processes Writs of Summonses (DC & MC) Adoption 331 447 Originating Summonses Originating Summonses (Family) 312 453 Probate Breach of Syariah Court Orders 280 233 1,710 1,226 Summonses for Directions (O.25/37) Beyond Parental Control 66 73 Summary Judgment (O.14) Child Protection Orders 37 58 125 140 378,454 327,750 Family Violence Fresh Applications for Personal Protection Order (PPO) Divorce Others Juvenile Court Interlocutory Applications Summonses3 Enforcement of Syariah Court Orders Breach of Counselling Orders Coroner’s Court CIVIL JUSTICE DIVISION 2011(p) Maintenance Criminal Mentions1 Criminal Mentions Courts2 2010 21,385 Enforcement of the Maintenance of Parents Tribunal Orders CRIMINAL JUSTICE DIVISION Caseload and Statistics 10,998 10,573 6,145 5,880 514 489 153 164 2,222 2,594 Juvenile Arrest1 Police Summonses/Summonses & Tickets/Others Others Taxation Assessment of Damages Small Claims Tribunals No. of Claims Filed 16,287 13,370 TOTAL Notes (p) Preliminary Figures as at Jan 2012 1. Refers to charges/summonses 2. Includes DAC, MAC, PSS, PS & other charges 3. Excludes O.25/37 61 62 SUBORDINATE COURTS Annual Report 2011 VISITS BY DISTINGUISHED GUESTS IN 2011 Date 24 Jan 2011 18 Mar 2011 24 Mar 2011 14 Apr 2011 29 Apr 2011 3 May 2011 26 May 2011 2 Jun 2011 10 Jun 2011 23 Jun 2011 Name of Visit Awards and Accolades Date 29 Jun 2011 21 Jul 2011 3 Aug 2011 Visit of Mr Rafie Omar, Chief Executive Officer, AmanahRaya Legacy Services Sdn Bhd, Malaysia, and delegation 12 Aug 2011 Visit of Mr Ibrahim Ahmed Manik, Chief Judicial Administrator, Department of Judicial Administration, Maldives, and delegation 15 Aug 2011 Visit of Ms Chu Lam Lam, Director, Law Reform and International Law Bureau of Macau, and delegation 24 Aug 2011 Visit of Mr David Ware, Chief Executive Officer, Supreme Court of Victoria, Australia 2 Sep 2011 Visit of the Right Honourable Tun Dato' Seri Zaki Bin Tun Azmi, Chief Justice of Malaysia, and delegation from the Malaysian Bar 2 Nov 2011 Visit of Attorney General Datin Paduka Hajah Hayati Binti POKSDSP Haji Mohd Salleh, Negara Brunei Darussalem, and delegation 9 Nov 2011 Visit of the Honourable Justice Lisebo Chaka–Makhooane, High Court of Lesotho, and delegation 2 Dec 2011 Visit of Mr Pretam Singh s/o Darshan Singh, Chairman, Tribunal for Consumer Claims, Malaysia, and delegation 6 Dec 2011 Visit of the Honourable Dr Claudio Ximenes, Chief Justice and President of the Court of Appeal, Timor-Leste, and delegation Visit of Y.A.A. Datuk Hj Mahammad Bin Ibrahim, Chief Syarie Judge, Syariah Court of Malacca, Malaysia, and delegation 14 Dec 2011 Visits by Distinguished Guests in 2011 Name of Visit Visit of the Honourable Justice Bat-Erdene Batbuyan, Criminal Chamber, Supreme Court of Mongolia, and delegation Visit of Judge Laurence Ryan and Judge Sarah Fleming, Ministry of Justice, New Zealand Visit of the Honourable Justice Geoffrey Kiryabwire, Head, Commercial Division, High Court of Uganda, and delegation Visit of the Honourable Justice Andrew Cheung, Chief Judge, High Court of Hong Kong, and delegation Visit of Judge Masahiro Hiraki, Director, Information Policy Division, Supreme Court of Japan, and delegation Visit of Mr Thirayuth Lorlertratna, Senior Advisor, Supreme Administrative Court of Thailand, and delegation Visit of the Honourable Justice Kalyan Shrestha, Supreme Court of Nepal, and delegation from the National Judicial Academy, Nepal Visit of Mr Qu Ming, Deputy Chief District Judge, Xigang District People's Court, Dalian, People's Republic of China, and delegation Visit of Mr Li Peilong, First Deputy Chief Prosecutor, Shanghai People's Procuratorate, People's Republic of China, and delegation Visit of the Honorable Haji Abdul Walid bin Abu Hassan, Syariah Court of the Federal Territories of Malaysia, and delegation Visit of Mr Sergey A. Kryukov, Head, IT Department, Supreme Court of the Russian Federation, and delegation Visit of Uz. Hassan Saeed, Chief Judge, Family Court of Maldives, and delegation 63 64 SUBORDINATE COURTS Awards and Accolades NOTES OF APPRECIATION Appreciation for Mr Joseph John, Assistant Appreciation for Ms Elaine Lim Xiao Fen, Registrar, Small Claims Tribunals (SCT), Civil Registry Officer, Crime Registry, Criminal Justice Division Justice Division “I was in Singapore for only a few days “In both my dealings with her, once at the to be able to access the Court’s online Crime Registry and once over the phone, material, to meet you at the Court early one Ms Lim had been very patient and polite Saturday morning, and to be able to extract in listening and answering to my queries. an acceptable settlement of the dispute. It was a pleasant surprise indeed. Her Your patient and professional assistance, the dedication and attentiveness to customer Court’s clear and thorough online materials, service is commendable. With capable and the Court’s thoughtful procedures staff like Ms Lim, I am confident that the prevented the situation from marring my visit Subordinate Courts will achieve their to the beautiful city of Singapore.” objective of becoming a world class Annual Report 2011 “It was a pleasure to be in the Subordinate Courts of Singapore. The presentations were full of information. We gained a good knowledge in judicial administration and best practices and innovation implemented in the Subordinate Courts of Singapore. Thank you very much for the opportunity!” Ibrahim Ahmed Manik Chief Judicial Administrator, Department of Judicial Administration, Maldives 18 March 2011 Notes of Appreciation organisation very soon.” James E Sullivan 12 April 2011 Dean Yeo 19 August 2011 “I am honoured to be in the Subordinate Courts of Singapore and very happy for learning the experience of the Subordinate Courts of Singapore. It is very useful for the process we are conducting to build a judicial system in Timor-Leste. Thank you very much, Chief District Judge Tan and the Subordinate Courts of Singapore.” Dr Claudio Ximenes Chief Justice and President of the Court of Appeal, Timor-Leste 10 June 2011 Appreciation for Mr Johari Satiman, Bailiff, Bailiffs Section, Civil Justice Division Appreciation for the Family Resolutions Chambers (FRC), Family and Juvenile “Mr Johari gave me a very good run down Justice Division of how the Bailiffs Section works. Having heard his explanation, I was able to properly “I feel that the work and services rendered plan my schedule around facilitating a in the FRC are commendable. Kudos to the seizure. I am thankful to Mr Johari for his FRC for their ever willingness to help and vast knowledge and patience in explaining their very friendly and warm service.” the procedures to me.” “The Family Court of Singapore is well organised for the citizens of Singapore. The people of this beautiful nation must be proud. Wishing you success in your work.” Uz. Hassan Saeed Chief Judge, Family Court of Maldives 14 December 2011 Rajan Chettiar Claire Lim 22 June 2011 15 September 2011 65 66 SUBORDINATE COURTS Annual Report 2011 Appreciation for Mr Shamsul Bahari Bin Appreciation for Ms Caryn Zou, Information Yusoff, Registry Officer, Family Registry, Counter Officer, Service Relations Unit, Family and Juvenile Justice Division Corporate and Court Services Division “I write to compliment on your staff Mr “She is patient, polite and does her work Shamsul of the Family Court. He was diligently. Always with a smile to welcome really helpful and clear in explaining the her customers. Thank you very much.” procedures to all my enquiries. He was a very careful listener and eased my Jing Dao Rong worries…” 30 September 2011 T. Chandran 30 September 2011 Appreciation for Mr Albert Lim, Mr Abdul Rashid bin Sued, and Ms Masnah Bte Sebeni, Small Claims Tribunals, Civil Justice Division “The above three staff were very professional and helpful. They don’t rush. They are polished diamonds that make the Courts work… Keep up the good work.” Tan Yew Seng 3 October 2011 Quality Judgments & Excellent Court Services 68 SUBORDINATE COURTS Quality Judgments & Excellent Court Services Quality Judgments Some key judicial education programmes Annual Report 2011 - a workshop on effective Bench communication/public speaking skills initiated in 2011 included: as effective oral Bench communication is key to the effective delivery of justice; • Introduction of the Court Craft Excellence and Programme to improve Bench skills through The Role of Judicial Education 69 In the Subordinate Courts, judicial training is well institutionalised and structured under the auspices of the Judicial Education Board The key to delivering quality judgments is ( JEB), the highest body responsible for the to develop a Bench made up of first-rate strategy and planning of judicial education Judges who are skilled and equipped with for Judges. Chaired by the Honourable Judge the right attributes to meet the challenges of Appeal, Justice V K Rajah, the JEB has of judging in the 21st century. Maintaining developed a dynamic and comprehensive a quality Bench is a result of structured and judicial education framework for the training rigorous continuous judicial training and and development of judicial officers. professional development over time. The JEB is supported by the Strategic Planning and Training Division (SPTD) to translate its strategies and policies confidential feedback from and senior • Development of Bench books which - a workshop on managing judicial stress and transition to the Bench. • Strengthening of judicial research provide practical step - by - step guides capability through the circulation of for Judges on relevant legal principles the “Horizon Window”, an internal and judicial practices; newsletter consolidating identified international driving trends and forces • Production of judicial training videos through environmental jurisdictional Induction Programme; international comparisons; • Development workshops of to hone practice - oriented judicial skills, including: studies, scans, on judge craft as part of the Judicial surveys crossand • Conduct of in- house ‘recap’ seminars over lunch (called “lunch refreshers”) to ensure the currency and relevancy of each Judge’s knowledge in the areas of - an in- house workshop on court substantive law matters, court procedures craft with emphasis on dealing and processes, and practices; and with emotional litigants-in-person to development of training enhance Judges’ core competencies programmes to meet these learning needs and strengthen the core of Judges. sessions members of the Bench and the Bar; through the design and competencies required observation • Establishment of the Community such as Bench skills and case of Judicial Practice (Co P) to allow management skills; interaction and sharing of experiences, knowledge, resources and strategies - a judgment writing workshop to among the Judges when they focus to help Judges write their grounds of discuss and/or innovate to address decision with appropriate concision certain recurring issues and problems. and expedition despite their heavy workload; 70 SUBORDINATE COURTS Quality Judgments & Excellent Court Services Excellent Court Services HELP Centre Annual Report 2011 Singapore Management University are also available to assist LIPs with basic form-filling Since 26 February 2010, the Subordinate and other assistance. Courts have run the HELP1 Centre to level CFRC is managed by the Family and Juvenile Justice Division. It started operations in September 2011. In the first phase of implementation, 71 divorcing parents with at least one child below eight years old will undergo mandatory counselling and mediation at CFRC. The counselling and mediation sessions, which are provided the playing field for litigants-in-person (LIPs). If the LIP needs legal advice, the HELP The aim is to make justice accessible to Centre will refer him to a legal clinic held court users, including those who cannot either at the Subordinate Courts or one of afford lawyers. many community centres around Singapore. These clinics are facilitated by lawyers from Situated at the Subordinate Courts building, the Law Society of Singapore, Association and the Family and Juvenile Court building, of Criminal Lawyers of Singapore, and the the HELP Centre has full time staff to handle Singapore Association of Women Lawyers. the day-to-day enquiries. It partners volunteer lawyers, students and various welfare The work of the HELP Centre has not agencies to provide legal and social aid. gone unnoticed by the LIPs. Apart from In many cases, assistance is provided free the compliments received, the HELP Centre extended to families with older children. of charge. team is encouraged that the collective Family Night Court The type of assistance administered is very for divorcing parents with children to attend From 1 November 2011, weekly night court conducted by the Subordinate Courts, the counselling and mediation. This initiative, sessions at the Family Court were introduced which followed amendments made to the to further enhance accessibility to court users. Women’s Charter in January 2011, aims to The Family Night Court sits every Tuesday help divorcing parents work with each other to deal with mentions of maintenance to adjust to their new parental roles and summonses, where an application is made for arrive at practical holistic solutions for the maintenance or where an application is made best interests and welfare of their children. for the variation, cancellation or suspension of Child Focused Resolution Centre free - of- charge, are conducted by a dedicated team of experienced Judges, counsellors and staff. This programme will be progressively Committed to providing an effective and accessible system of justice for family law matters, the Subordinate Courts set up the Child Focused Resolution Centre (CFRC) a maintenance order. With the introduction of efforts of staff and volunteers are meeting the practical needs of many court users. much litigant-centred. In a recent survey top three needs from LIPs are: the need to “The service here is really excellent. know (e.g. information, advice); the need for All the staff are very warm and empathy (e.g. someone to understand their helpful. Thanks a lot for setting up problems), and the need for convenience such a HELP Centre.” (e.g. facilities, court schedules). VK J A (a foreigner) Based on these findings, the HELP Centre “Thank you for the help and continues to refine its programmes to meet assistance provided. The options users’ expectations. Apart from providing suggested are also very helpful to Probably one of the first in the world, the this initiative, parties need not take time off work objective of CFRC is to help parents create to attend Court in the day for such matters. informational brochures, books, pamphlets those of us who are not familiar with and videos, our experienced court staff legal procedures.” on the best interests and future of their At the mention, the presiding Judge will give are available to offer a listening ear and KSM (Singaporean) children and which allows the children to parties directions for the subsequent conduct have meaningful relationships with both of the case. If an agreement is reached parents. CFRC also provides parents between parties at the mediation session with useful information that helps them to conducted before the mention, the Judge consider the unique needs of their children. will record a consent order. a suitable parenting agreement that focuses patiently explain court procedures and practices to LIPs. Law students from the “The HELP Centre is very good and National University of Singapore and efficient in assisting layman like me.” PMH (Singaporean) Helping to Empower Litigants-in-Person. Litigants-in-person are court users without any lawyers representing them. 1 72 SUBORDINATE COURTS 73 Quality Judgments & Excellent Court Services Annual Report 2011 Court Volunteers – Forging Bonds, Serving Together by the Pro Bono Services Office of the Law Society of Singapore. For civil cases, there are volunteer lawyers who provide free The Subordinate Courts strive to serve their legal advice at the HELP Centre. community by providing litigants with an effective and accessible system of justice, Law students from the National University inspiring public trust and confidence. of Singapore and Singapore Management Many legal problems that court users face University have also helped litigants to belie other social and emotional issues. navigate through court processes and They may enter the Courts with feelings provided a listening ear. of anger, loss, frustration, and seek justice New and Improved Facilities for Court Users An intern at the Subordinate Courts commented: “It provides a platform for people to engage and interact with one In an effort to provide an accessible system another.” Other court staff said that the of justice, not just in the services, but also in refreshed atrium provides a “central place terms of a warmer and friendlier atmosphere, for people to commune” and has made the new and improved facilities were introduced Courts “a warmer place”. by the Subordinate Courts in 2011. Upgraded public lifts Refresh@Atrium Refresh@Atrium, a newly furbished facility at the Subordinate Courts building, provides a place for people to relax, meet and to be served, to be reconciled with others The Subordinate Courts have also or even themselves, in the hope of having collaborated with community agencies their lives restored. through Project SHINE, a scheme that provides assistance to families suffering from The court volunteers play a vital role in repeated failures by their spouses or ex - serving together with the Subordinate spouses to provide maintenance. There are Courts, making a real difference in the also volunteers who provide help to juveniles lives of others through the giving of their through various support programmes. resources. They provide many services complementary to adjudication. Many Justices of the Peace and volunteers serve as mediators in criminal, civil and comprising academics and lawyers have family disputes, contributing to bring peace assisted as Referees of the Small Claims between individuals and promote harmony Tribunals. They play a vital role in helping to in our society. adjudicate certain small claims cases and rendering justice to the parties before them. connect with one another. Lawyers have also offered pro bono legal The two public lifts in the Subordinate Courts building were given a face-lift to better serve court users. Improvements made included faster speed, air-conditioning for better ventilation, and buttons that come with Braille to guide the visually handicapped. Feedback from court users and staff on the upgraded lifts has been favourable. advice in the Subordinate Courts for needy On 18 November 2011, the Subordinate litigants who do not have the assistance Courts held their annual Court Volunteers’ of counsel. The Law Society of Singapore Appreciation Dinner at the Hilton Hotel. The and the Association of Criminal Lawyers Guest of Honour, the Honourable Judge of of Singapore have been working with the Appeal, Justice Andrew Phang, presented Courts to run legal clinics for criminal matters. the following outstanding volunteers with Members of the Law Society of Singapore, awards: the Legal Aid Bureau and the Singapore Association of Woman Lawyers have supported a legal clinic for family disputes for many years, a role recently taken over - Ms Foo Siew Fong and Mr Harold Seet: Outstanding Volunteers – Advocate and Solicitor Category 74 SUBORDINATE COURTS Annual Report 2011 - Mr Gavin Ng: Outstanding Volunteer – Student Category - Ms Linda Heng: Outstanding Volunteer – Open Category Public Perception of the Subordinate Courts Public trust and confidence are key values in the administration of justice. Feedback from the community is vital as they provide relevant performance benchmarks for the [insert photos] Subordinate Courts’ strategic planning and policy development initiatives. It is therefore critical to take the pulse of the public’s perception of the administration of justice through independent local public surveys. In 2010, a public perception survey of the Not in picture: Ms Linda Heng confidence of the public in the administration of justice was conducted by an independent In 2011, in appreciation of the court volunteers’ dedication, the Subordinate Courts introduced the Long Service Awards for volunteers. Chief District Judge Tan Siong Thye presented the 10 - and 15- year Long Service Awards to volunteers at the dinner. research agency. The results of the survey released in 2011 showed that: • 99 per cent of the respondents felt that they had trust and confidence in the fair administration of justice in Singapore. This is an increase of 2 per cent compared to a previous survey conducted in 2007; • 99 per cent of the respondents agreed that the Courts administered justice fairly to all, regardless of whether actions were initiated by or against individuals, companies or the government, an increase of 1 per cent over the 2007 score; • 100 per cent of those surveyed agreed that the Courts administered justice fairly to all, regardless of language, religion, race or social class, a 1 per cent increase over the results in the 2007 survey. Our People 76 SUBORDINATE COURTS Our People Welcomes and Farewells “My experience at the Subordinate Courts “I have been attached to the Subordinate has truly enriched me. Over the years, I Courts for the past 30 years before my rotated through the three Justice Divisions, retirement. I have fond memories and I dealing with a broad spectrum of cases that have enjoyed the attachment, especially impacted individuals, families and society. with the strong support of my bosses, I also served as Registrar, focusing on the colleagues and staff. Since my retirement, administration of the Subordinate Courts. I have embarked on doing more exercises The work has been very varied, challenging and travelling. With the re-employment and meaningful. scheme for retirees, I am back to working Annual Report 2011 “A leading subordinate court “I serving society with people as transformation initiatives across different the most valuable asset.” industries like the civil service, consultancy and Only with a valued and education. I appreciate that it’s about getting motivated team can this vision the right people together and developing be realised. Incoming and strategies which advance an organisation out - going staff members attest towards a common goal. It is also about to this ethos. They share their cultivating partnerships and working in thoughts on working at the collaboration with brave hearts and like minds Subordinate Courts. to create a positive, lasting change. have been involved in business “Since joining the Subordinate Courts, I “Shortly after I joined, I had to gather have observed that my fellow colleagues’ information to address a court user’s queries. passion shines through in every aspect The Judges and court administrators I of their work. With their enthusiasm and met provided me with useful background commitment, I am able to function at the information so that I could quickly grasp the forefront of their operation.” issues. On another occasion, when I needed to analyse some statistics, everyone pitched Ms Wendy Yeo in to help. These experiences make the Senior Assistant Director, Family Registry, Subordinate Courts a great place to work.” Family and Juvenile Justice Division Joined in February 2011 Mr Geoffrey Lim Deputy Director, Crime Registry, Criminal Justice Division Joined in June 2011 Welcomes and Farewells at the Subordinate Courts again.” “Dynamic and responsive, the Subordinate Courts constantly innovate and improve. As District Judge Liew Thiam Leng an organisation, we work as a cohesive Former Senior District Judge - Consultant, team, and share great camaraderie while Criminal Justice Division giving of our best to the public.” Ms Hoo Sheau Peng Former Registrar and Senior District Judge, Corporate and Court Services Division “I joined the Subordinate Courts in July 1969 when it was known as the Criminal District and Magistrates’ Courts and was located at South Bridge Road. I was very happy working at the Subordinate Courts as my supervisors took care of me and were interested in my work and well-being.” Mr Yazid Bin Katon Former Court Administrator, Civil Registry, Civil Justice Division Retired/retiring staff (Front row, LEFT to RIGHT): Senior District Judge-Consultant Liew Thiam Leng Criminal Justice Division Retired in September 2011 Mr Mohd Abdullah Rahim Former Interpreter and Mediator, Maintenance Mediation Chambers, Family and Juvenile Justice Division Retired in September 2011 District Judge Tan Peck Cheng Family and Juvenile Justice Division Retiring in February 2012 District Judge Francis Tseng Civil Justice Division Retired in April 2011 77 78 SUBORDINATE COURTS Our People STAFF EVENT HIGHLIGHTS staff whose outstanding performance have contributed to the accessibility and expeditious Annual Report 2011 Staff Event Highlights delivery of justice. Ms Shariza Bte Mohamed Shariff, Ms Yong Khai Ling and Mr Sim Jingyao, were awarded “Court Administrator of the Year 2011 Award” during the National Day Observance Ceremony. These award recipients will play an important role as mentors to new officers, to enhance and encourage best practices among fellow court administrators. NATIONAL DAY CELEBRATIONS “Shariza is very professional and comfortable in her dealings with lawyers, prosecutors and public service officers Fund raising As part of their corporate from other agencies. She is also very social knowledgeable of the functions of the responsibility programme, the Subordinate Registrar’s Secretariat. Many colleagues Courts organised the annual National Day as well as those outside the Subordinate Carnival to raise funds for their adopted charity, the Children’s Cancer Foundation. Held over a three - week period in August 2011, the highest sum to - date of $29,300 was raised. Award recipient Ms Shariza Bte Mohamed Shariff, Personal Assistant to Senior Deputy Registrar, Registrar’s Secretariat, Corporate and Court Services Division Courts choose to make enquiries with her, knowing that she will be of good assistance to them.” “Khai Ling establishes good rapport with the court users she serves in the course of National Day Observance carrying out her duties, both at the Civil Ceremony (NDOC) Registry and HELP During the NDOC on 5 August 2011, staff familiar with the work of the Civil Registry, were treated to two special performances, she is a priceless repository of institutional in addition to the ceremonial singing of the knowledge for the civil justice processes. She National Anthem and recital of the National Day and Religious Harmony pledges. Some court administrators put up a hip hop dance routine to the tune of Justin Bieber’s “Baby” while Judges led all to sing-a-long to the Centre. Extremely willingly and readily shares her knowledge Award recipient Ms Yong Khai Ling, Senior Deputy Head, Civil Registry, Civil Justice Division and experience with her colleagues.” “Despite the high work load, Jingyao has always demonstrated his commitment to familiar melodies of National Day songs. ensure that events would proceed with no The Chief District Judge also presented the interruption in terms of AV requirements. He Subordinate Courts Long Service Awards is always accommodating to users which to staff who had served for 10 years, in recognition of their dedication. earned him compliments. One external user Court Administrator of the Year him are that there was always a smile on complimented: ‘What impressed me about Awards First introduced in 2002, the Court Administrator of the Year Awards recognise Award recipient Mr Sim Jingyao, Management Support Officer, Information Technology Department, Strategic Planning & Training Division his face, and he looked cheerful regardless of the time I needed his help.” 79 80 SUBORDINATE COURTS Our People NATIONAL DAY AWARDS PUBLIC SERVICE WEEK ACTIVITIES Annual Report 2011 Staff Event Highlights amongst the 99 award recipients in public service who received the prestigious PS21 Star Service Award. This award is traditionally Public Administration Medal Public Administration Medal (Gold) (Bar) (Silver) First started in 2008 as an annual event to Chief District Judge Tan Siong Thye District Judge Thian Yee Sze instil in public officers a sense of pride and District Judge Mathew Joseph belonging, the annual Public Service Week presented during PSW to recognise public officers for their consistent commitment to high standards of service excellence. (PSW) organised by the Public Service Commendation Medal Efficiency Medal Division from 16 to 22 May 2011 reminds District Judge Ow Yong Tuck Leong Mr Pandiyan s/o Vellasami officers to take pride in their roles and to Mr Ang Teck Heng Ms Seng Li Lian serve with dedication and commitment. CORPORATE SOCIAL RESPONSIBILITY ACTIVITIES Besides the annual organisation-wide Long Service Medal (25 years of service) The Subordinate Courts held a series of fund-raising event held in conjunction with District Judge Lau Chin Yui Laura Mrs Tamilmaran Rukmani activities such as quizzes and talks by guest National Day, on 2 December 2011, the District Judge Jasvender Kaur d/o Saudagar Singh Ms Ismawati Binte Ismail speakers revolving around service-centricity Civil Justice Division played host to 30 District Judge David Lim Hock Choon Mr Haris Bin Abdul Rahman over a two-week period, leading up to the children aged between seven and 12 launch of the inaugural Subordinate Courts years from Beyond Social Services (BSS). Mdm Mary Doris Thomas Service Excellence Conference on 20 May Subordinate Courts Awards 2011, which was held in conjunction with BSS is a charity dedicated to supporting the PSW Observance Ceremony. literacy and reducing delinquency among children and youths from under-privileged Subordinate Courts Long Service Award District Judge Leong Kui Yiu James Ms Yong Khai Ling District Judge Ng Peng Hong Ms Seng Li Lian District Judge Tan Peck Cheng Ms Lim Chow Yeh Sarah District Judge Jocelyn Ong Ms Sayidhatunnisa Bte Syed Eussof District Judge Chia Wee Kiat Ms Shariza Bte Mohamed Shariff District Judge Lee-Khoo Poh Choo Ms Yap Pui Ling District Judge Roy Grenville Neighbour Ms Harpreet Kaur d/o Chancel Singh District Judge Miranda Yeo Eng Joo Ms Rahman Beevi d/o S M Ibrahim Ms Anne Durray Ms Norita Bte Nasibbuddin Ms Elyana Mohd Ishak Ms Nuzuliyah Bte Taib During the observance ceremony, staff backgrounds. During the event, themed were reminded of their service commitment “Love, Hope and Dreams in the Subordinate through the Public Service pledge recital. Courts”, the children were given an The Chief District Judge also presented the educational tour of the Subordinate Courts. inaugural “Service Staff of the Quarter” They were brought to the various sections Awards to Mr Stephen Pillay and Mr James within the Civil Justice Division and took Chuah in recognition of their excellent part in a mock trial to better understand services to court users. civil proceedings. Ms Phua Thong Leng Subordinate Courts Long Service Award (Contract staff) Ms Junaitah Bayham Bte Md Eusoff Ms Yasmin Bte Abdullah Ms Napisah Beevi d/o Abdul Gani Ms Doris Loghambal d/o Kumarasamy Perumal Ms Salmiya Bte Sullam Ms Sarinam Bte Johari Ms Sandra Julie Pereira In 2011, Ms Arfah Omar, Ms V Padma, and Mr Mohd Hatta (above, LEFT to RIGHT) were 81 82 SUBORDINATE COURTS Our People Annual Report 2011 Staff Event Highlights The children were also treated to an afternoon As Singapore prepared for the Formula- tournament up another notch by adding workplace safety through a combination tea party and light-hearted entertainment. One Grand Prix event in September, the cosmic bowling, with the light dimmed of informational talks and quizzes. A band comprising both Judges and staff Subordinate Courts had their own brand of and bowling pins painted fluorescent to of the Civil Justice Division enthralled the the F1 action during their annual Cohesion glow in the dark. In September 2011, staff The Subordinate Courts also participated children, and a Judge, dressed up as Day held on 17 September. Groups of members participated in the Yellow Ribbon actively in events organised by the Judiciary “Captain Justice”, presented gifts to all participants pitted their wits and resources Prison Run, an event held in support of the Recreation Club. The annual Dinner and of them. The children also put up a short against one another to create their own F1 Yellow Ribbon Project, an initiative of the Dance in July 2011 saw sporting staff performance and displayed the art pieces racing cars out of cardboards and other Singapore Prison Service to encourage the members dressed to the theme “Safari that they had prepared for the visit. These more modest materials. They then put community to accept ex-offenders and their Night”. At the Family Day held at the art pieces, along with other art work their creations to the test through a race families, and give them a second chance in Marina Barrage in November 2011, the contributed by the members of the Division, enabled only by teamwork, not technology life. Staff were also reminded to eat healthily participants literally reached for the sky with were auctioned at a pre-event art sale held or engines. The mettle of the Subordinate through the monthly Fruit Day organised their kites, together with their colleagues within the Subordinate Courts. Through Courts family was once again displayed by the Health and Welfare Committee. and family members. the proceeds of the auction and generous and proven through the series of team- In addition, yearly health screenings and contributions by many within the Subordinate building activities. health-related talks were organised. OTHER SOCIAL EVENTS Safety at the workplace is another Courts, a sum of $5,000 was raised for BSS. COHESION ACTIVITIES To forge stronger bonds and foster closer relationships amongst staff, regular cohesion activities were organised throughout the year at both the organisational and divisional levels. The highlights of 2011 included a day at Universal Studios Singapore where the strong-hearted provided moral support and encouragement to their not-soadventurous colleagues taking the deathdefying rides at the theme park. focus of the Subordinate Courts. The People are the Subordinate Courts’ most Workplace Safety and Health Committee valued asset. Staff are encouraged to was formed in July 2011 to foster and maintain a balanced and healthy lifestyle, enhance amongst other ways, through a series Staff learnt about the importance of of activities designed to stimulate their interest in the fun and healthy aspects of life. In May 2011, the Sports Committee introduced a weekly aerobics session which proved popular with female staff members. The Sports Committee also brought the excitement of the annual divisional bowling a safe workplace culture. 83 84 SUBORDINATE COURTS Our People JUDGES AND STAFF OF THE SUBORDINATE COURTS CRIMINAL JUSTICE DIVISION Annual Report 2011 Chief District Judge, Deputy Chief District Judge and Senior District Judges LEFT to RIGHT Senior District Judge, Criminal Justice Division, See Kee Oon Senior District Judge, Civil Justice Division, Leslie Chew Senior District Judge, Family and Juvenile Justice Division, Foo Tuat Yien Chief District Judge, Tan Siong Thye Deputy Chief District Judge and Registrar, Jennifer Marie Judges and Staff of the Subordinate Courts 85 District Judges of the Criminal Courts District Judges of the Criminal Courts Front row (LEFT to RIGHT) Salina Ishak, Liew Thiam Leng, Soh Tze Bian, Wong Choon Ning Back row (LEFT to RIGHT) Kessler Soh, Lim Tse Haw, Imran Hamid, Christopher Goh, John Ng, Toh Yung Cheong 1st row (LEFT to RIGHT) Ng Peng Hong, Low Wee Ping, Eddy Tham 2nd row (LEFT to RIGHT) Mathew Joseph, Paul Quan, Kamala Ponnampalam, Roy Neighbour 3rd row (LEFT to RIGHT) Ronald Gwee, Jasbendar Kaur, May Mesenas, Shaiffudin Saruwan, Wong Peck 86 SUBORDINATE COURTS Our People Annual Report 2011 Crime Registry Officers Front row (LEFT to RIGHT) Puvana Ramasamy, Emily Lim Xin Yi, Ong Yan Rui, Geoffrey Lim, Jasmine Richard Thomas, Denise Yeo Back row (LEFT to RIGHT) Sandhya Gopinathan, Mok-Goh Kit Soon, Nisa d/o Raja Sekaran, Louis Kang Eng Hao, Mark Wang Shanying, Leow Xian Zhao, Ng Tio Yong, Doris Lee, Vanaja Jayaram, Vivian Koh Judges and Staff of the Subordinate Courts Crime Registry Officers Criminal Court Officers Criminal Court Officers Front row (LEFT to RIGHT) Belinda Chng Pei Yun, Selvi S Senthamarai, Chan Kok Hoong, Supaletchumi d/o Suppiah, Kamissah Mahmud, Sarah Low Pei Ni Back row (LEFT to RIGHT) Rokiah Bte Harun, Siti Ainsha Bte Salim, Noran Farhana Bte Mohammed, Kasmah Wati Bte Wari, Yui Weng Fong, Shawn Teo, Zainah Bte Sabtu, Habedah Bte Ahmad, Jamilah Bte Jaslan, Elaine Lim Xiaofen Front row (LEFT to RIGHT) Chua Wenlin, Tan Wei Jun, Sharifah Farhanah Binte Syed Halid Almakbuly, Mariah Bte Amri, Muhammad Hafiz Bin Jumahat, Kum Hui Min Back row (LEFT to RIGHT) Doris d/o Loghambal, Wang Lanzhen, Shabrina Binte Shari, Lam Pei Ying, Chen Siyin, Halija Kurdi, Sumathi d/o Sundrajoo, Wong Wai Yee, Noor Aini Bte Zumzuri, Kasumawati Binte Rifaie, Diana Nirmaladevi d/o Jayaraman, Sherin Banu Bte Mohamed Front row (LEFT to RIGHT) Lim Chee Voon Lance, Zubeda Khanam, Teng-Soh Siew Foong, Caliph Md Sufiyan Bin Moezar, Nor Azliana Bte Khairuden Back row (LEFT to RIGHT) Lim Peiyi, Valliammah d/o Alagapan, Zaleha Rahim Rahman, Lee Peiling, Nazeini Parveen Binte Rahman Shariff, Asmahan Bte Amir, Yeoh Xin Ning Evelyn, Intan Bte Sani, Suaidah Bte Sarnan 87 88 SUBORDINATE COURTS Our People Annual Report 2011 Community Court Secretariat and Chief District Judge’s Secretariat Front row (LEFT to RIGHT) Nurhafidzah Bte Mohamed Kamal, Samuel Chua Back row (LEFT to RIGHT) Nur Syuhada Binte Mohamed Shahril, Tay Kai Boon, Chew Chuee Seng, Yasmin Isma Bte Hamzah CIVIL JUSTICE DIVISION District Judges of the Civil Registry Front row (LEFT to RIGHT) Lorraine Ho, James Leong, Ong Chin Rhu, Lim Wee Ming Back row (LEFT to RIGHT) Sandra Looi, Miranda Yeo, Constance Tay, Tan Sue-Ann, Joseph Yeo, Viveganandam Jesudevan, Ow-Yong Tuck Leong, Kenneth Choo, Kathleen Gomez, Lynette Yap, Low Lih Jeng Judges and Staff of the Subordinate Courts District Judges of the Civil Courts Judges of the Primary Dispute Resolution Centre Front row (LEFT to RIGHT) David Lim, Tan May Tee, Francis Tseng Back row (LEFT to RIGHT) Loo Ngan Chor, Joyce Low, Seah Chi-Ling Front row (LEFT to RIGHT) District Judge Laura Lau, District Judge Joyce Low, District Judge Kathryn Low Back row (LEFT to RIGHT) Magistrate Josephine Kang, District Judge Marvin Bay 89 90 SUBORDINATE COURTS Our People Annual Report 2011 Civil Registry Officers Civil Registry Officers Front row (LEFT to RIGHT) Amnah Ali, Tham Yeong Shin, Glenfield de Souza, Rozita Mahmud Back row (LEFT to RIGHT) Kesuma Mohd Selamat, Sarinam Johari, Hatimah Nawi, Roziana Selamat, Azizah Ibrahim, Norjahan Amoo, Faridah Abu Bakar, Salmiya Sullam, Ong Pek Se, B. Sayeeswari, Uma Mageswari d/o Singaran Front row (LEFT to RIGHT) Noraini Hj Omar, Yasmin Abdullah, Lyon Oh, Anne Saramma Mathew Back row (LEFT to RIGHT) Paul Toh, Nurhidayah Tumani, Chong Liwen, Michael Chua, Wahidah Somo, Jannie Low, Mohd Rezal Primary Dispute Resolution Centre and Civil Court Officers Front row (LEFT to RIGHT) Krystal Tan, Koh Puay Chin, Zarina Banu, Napisah Beevi d/o Abdul Gani Back row (LEFT to RIGHT) Norzirafida Zakaria, Nur Atiqah Jainal, Wilson Ong, Sayidhatunnisa Syed Eussof, Lau Pei Pei Judges and Staff of the Subordinate Courts Small Claims Tribunals Front row (LEFT to RIGHT) Lee Kay Swee, Joseph John, Anne Durray, Samuel Chow Tha-Liang, James Chuah Kok On Back row (LEFT to RIGHT) Sadila Bte Ali, Ng Zi Wei Yvonne, Rita Anthony, Michael Leong Sek Kay, Choy Xue Ting Ginnette, Tan Hui Ying, Jaliah Bte Mohd Arif, Carmen Seah Yeu Chern 91 92 SUBORDINATE COURTS Annual Report 2011 Bailiffs Section Front row (LEFT to RIGHT) Kalavathy Nadarajah, Kamaruzaman Bin Kassim, Chua Hong Siang, Mohamed Hatta Bin Abdul Razak, Eswaran s/o Balasubrahaniam, Ismail Bin Mat Back row (LEFT to RIGHT) Omar Bin Bachik, Ruthreshwaran s/o Letchmanan, Koh Teow Peng, Cheng Ruo Xuan, Muhammad Akram Bin Amat Tugiman, Sapuan Bin Sanadi, Bakhit Bin Mohamed Ridwan, Siti Ellyna Bte Ali, Helen Low Peck Lan, Shawaluddin Bin Zainal Abidin, Johari Bin Satiman FAMILY AND JUVENILE JUSTICE DIVISION District Judges of the Family and Juvenile Courts Front row (LEFT to RIGHT) Tan Peck Cheng, Jen Koh Back row (LEFT to RIGHT) Wong Keen Onn, Edgar Foo, Wong Sheng Kwai Our People Judges and Staff of the Subordinate Courts District Judges of the Family and Juvenile Courts District Judges of the Family Registry 1st row (LEFT to RIGHT) Lim Keng Yeow, Jocelyn Ong 2nd row (LEFT to RIGHT) Crystal Ong, Michelle Woodworth 3rd row (LEFT to RIGHT) Masayu Norashikin, Kevin Ng, Brenda Tan Front row (LEFT to RIGHT) Amy Tung, Regina Ow Back row (LEFT to RIGHT) Angelina Hing, Lim Choi Ming, Colin Tan, Nicole Loh 93 94 SUBORDINATE COURTS Our People Annual Report 2011 Family Registry and Family and Juvenile Court Officers Family Registry and Family Court Officers Front row (LEFT to RIGHT) Nur Atiqa Binte Abdul Kadir, Yeo Seow Aik, Norfarahziana Bte Abd Hamid Back row (LEFT to RIGHT) Nur Nadiah Binte Md Nasir, Nussrath Barvin Abdul Jalil, Shamsul Bahari Yusoff, Mohd Fazil Bin A Razak, Lee Khee Por, Sandy Pang Lin Sun, Norasimah Sujai Front row (LEFT to RIGHT) Norleha Mohamed Hassan, Mahani Adam, Wendy Yeo Su Fen, Tay Ai Ling Back row (LEFT to RIGHT) Sakthi Manogran, Lee Hui Ping, Siti Nabilah Bte Mohammed, Junaitah Bayham Bte Md Eusoff, Zarinah Bte Muhamad, Nurhanim Bte Mohamad Hanip, Jumahat Bin Ahmad, Mageswary d/o Subramaniam, Aminah Bte Ali, Ang Chia Li Carrie, Azila Sueb, Hamidah Bte Yusoff Judges and Staff of the Subordinate Courts Maintenance Mediation Chambers Counselling and Psychological Services Front row (LEFT to RIGHT) Jasmine Ng Mui Lian, Lee-See Fong Pheng, Sanisah Bte Mahad Back row (LEFT to RIGHT) Faridah Bte Atan, Azhar Bin Mohd Nasir, Tamilmaran Rukmani Front row (LEFT to RIGHT) Jaslyn Ng, Nur Izzah Amir, Sophia Ang, Sarinah Mohamed, Audrey Lum Back row (LEFT to RIGHT) Jean Quek, Sujeeta Menon, Saiful Hisham Sidek, Ho Yew Wai, Chiam Toon Han, Cynthia Teo, Suzanah Bte Che’ome, Kuck Xuanling, Jessie Koh, Dawn Wong 95 96 SUBORDINATE COURTS Our People Annual Report 2011 Judges and Staff of the Subordinate Courts CORPORATE AND COURT SERVICES DIVISION Finance Section 1st row (LEFT to RIGHT) District Judge and Senior Deputy Registrar Tan Boon Heng, Lee Chun Yip 2nd row (LEFT to RIGHT) Samsiah M Mizah, Papinder Kaur 3rd row (LEFT to RIGHT) Renuka Thanabalan, John Lee, Daniel Ang, Lim Lay Kim Communications Section and Registrar’s Secretariat Front row (LEFT to RIGHT) Michelle Chiang, Elyana Mohd Ishak, Sarah Lim Back row (LEFT to RIGHT) Choo Oi Peng, Caryn Zou, Patrick Chin, Shariza Bte Mohamed Shariff, Crystal Hoo Front row (LEFT to RIGHT) Balasubramaniam s/o Tharmalinggam, Phua Thong Leng, Mark Tay Back row (LEFT to RIGHT) Padma Vengadasalam, Aston Chow, Gary Chiang, Josephine Tan Human Resource Management Section 1st row (LEFT to RIGHT) Mikaela Oh, Dalbir Kaur 2nd row (LEFT to RIGHT) R Thamayanthi, Stella Ho, Yeow-Mak Yuek Ling, Janna Goh, Siti Nadiah 3rd row (LEFT to RIGHT) Alicia Ang, Raymond Mui, Wahidah Banu d/o Abu Bakar 97 98 SUBORDINATE COURTS Our People Annual Report 2011 Infrastructure Development Section Front row (LEFT to RIGHT) Nezam Zakaria, Mark Khng, Adrian Lai, Siew Chin Yiew Back row (LEFT to RIGHT) Mohammad Rashikin Rajah, Lucy Goh, Nur Azilah Bte Ngasiran, Suhaily Bte Ismail, Rosalind Yap, Haris Bin Abdul Rahman, Alice Wong, Bhawani d/o Krishnasamy, Bernard Soh Chinese Interpreters 1st row (LEFT to RIGHT) Teo Chor Hoon, Yap Pui Ling, Sharon Chua, Onh Khian Guan, Phoon Wing Oon, Low Meng Huat 2nd row (LEFT to RIGHT) Yeo Ai Fern, Chang May Fung, Jasmine Ng, Ang Wei Yi, Ng Geok Meng 3rd row (LEFT to RIGHT) Lucia Cheng, Tay Kuan Kuan, Chan Nga Yin, Neo Bee Lian, Yeo Keng Heng, Wong Hee Huang, Tan Cheng Siong, Goh Chai Hoon, Wong Li Li Judges and Staff of the Subordinate Courts Indian Interpreters Malay Interpreters Front row (LEFT to RIGHT) Vijaya Thavamary Abraham, Maheswary Kandesan, Tasmin Begum Shumsudin, Santha Devi Sivanathan Back row (LEFT to RIGHT) Prasakthi Allagoo, Jayanthi Jaganathan, Anees Parvin, E Mangalagowri, Juliet Fenendees, Suseela Devi Ramesh Front row (LEFT to RIGHT) Salina Sinain, Rashidah Sirrat, Samsiah Shariff, Sulastri Slemat, Suhana Salleh, Nurfadhilla Md. Kamarulzaman Back row (LEFT to RIGHT) Syed Syaiful Amir Syed Salleh, Norartiyangseh Jibani, Zaini Hassan, Md Haikal Md Harun, Tumirah Abdullah Osman, Md Faizal Md Yusuf, Rokiah Mahdi, Md Rijal Khailani, Kamal Shaharom, Zaini Sojah, Rohaida Satari 99 100 SUBORDINATE COURTS Our People Annual Report 2011 Judges and Staff of the Subordinate Courts 101 STRATEGIC PLANNING AND TRAINING DIVISION (LEFT to RIGHT) District Judge Jasbendar Kaur, District Judge Thian Yee Sze, District Judge Joseph Yeo Centre for Research and Statistics, Organisational Excellence Unit, and Knowledge Management 1st row (LEFT to RIGHT) Goh Wee Siang, Phang Tsang Wing 2nd row (LEFT to RIGHT) Sabeena Beevi, Huang Caiwei, Ho Sow Chue Joyce 3rd row (LEFT to RIGHT) Ong Meng Choo, Ye Pei Shi, Shen Qinghui Planning Unit, Research and Knowledge Development Unit, Training, and Library Resources Officers Front row (LEFT to RIGHT) Siti Fatimah Abdul Satar, Ng Kar Meng, Nooraeni Ahmad and Charisshir Ng Back row (LEFT to RIGHT) Rosyati Ahmad, Humaira Mohd Ali, Noor Israni Ibrahim, Dang Ngoc Han Nguyen, Phua Lian Gek, Rozilah Rohani and Rubiah Jaharah Information Technology Department 1st row (LEFT to RIGHT) Ryan Quek, You Chiou Har, Chan Khar Nai, Trevor Sim, Cheng Kim Yew, Catherine Lam 2nd row (LEFT to RIGHT) Shirley Chia, Kelvin Low, Azreen Bin Ahmad, Felicia Quek 3rd row (LEFT to RIGHT) Stanley Lau, Ronshone Chua, Sim Jingyao, Clarence Yuen, Jack Ho, Andrew Chee, Wong Hong Chew ACKNOWLEDGEMENTS The Editorial Committee District Judge Loo Ngan Chor District Judge Lim Keng Yeow Ms Lim Lay Kim Ms Michelle Chiang In Consultation with Chief District Judge Tan Siong Thye, Deputy Chief District Judge Jennifer Marie and the Senior District Judges With Warmest Appreciation to All who have contributed to this publication This page is intentionally left blank.