Your company, your values, your career!
NIGHT AUDIT/ SECURITY
Coast Edmonton Plaza Hotel, Edmonton, Alberta
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values and leadership
accountability; and as part of that culture we believe in the growth and development of our ambassadors.
The Night Auditor/Security positions provide superior customer service and specialized services to the
evening/night shift function four nights per week at Coast Edmonton Plaza Hotel.
Duties and Responsibilities:
Night Audit
 Provides customer service and handles administrative duties that are routine and straightforward, such
as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and
departures of groups and tours, and luggage storage and developing and analyzing statistical tracking
methodologies
 Follows established procedures and policies when completing tasks
 Prepares and ensures accurate billing, records and reconciliations
 Ensures that all audit and accounting procedures are completed in a timely manner during shift (i.e.
computer resets, credit card reconciliations, system back-ups)
 Ensures that audit work is in accordance with direction from Hotel Controller
 Ensures that credit procedures meet hotel standards and rate discrepancies are reported to Front
Office Manager
Security
 Responds to guest requests for extra or additional amenities or items
 Conducts patrols the property, including parkade, guest floors, back offices and function rooms
 Secure specific areas of the hotel to ensure the safety of Ambassador and guests, and complete
Security checklist nightly
 Responds to any noise complaint & possible trespassing in the property and dealt with accordingly
 Report any incidences in a timely manner to Night Manager and designated Managers
Night Audit/Security
 Maintains health and safety standards and complies with all regulations
 Operates within boundaries of authority and adheres to company policies and practices
 Demonstrates knowledge about local situations and activities (i.e., events, security concerns such as
thefts) and how they may impact guest services; informs others as appropriate
 Other duties as required
Qualifications & Skill Requirements:
 Secondary school diploma
 12 months of related experience preferred
 Intermediate level in the use of MS Office Suite, front office systems, budgeting and accounting
 Advanced communication, interpersonal, and customer service skills
 Professional appearance and attitude
 Able to multi-task and has initiative
 Ability to work flexible hours – (overnight)
 Bondable
 Demonstrates the Coast Core Values at all times
 Clear understanding of all relevant operating policies and procedures
 Strong phone manner/etiquette, with previous experience in the use of a multi-line switchboard
 Some experience with conflict resolution an asset
Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts,
training & development, career advancement opportunities and more!
Please submit your resume with cover letter, by October 22, 2015, in confidence, to:
People & Culture Department
Coast Edmonton Plaza Hotel
Email: edmontonplazaresumes@coasthotels.com
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
Join us and be part of an exciting place to work!