November 21, 2009
Emergency Management
in the Private Sector
Thom Burns
Market Asset Protection Manager
Market #137 NE CT
Image Area
Why Walmart Has an Emergency Management Department
Three Priorities for Responding to Disasters
• Take care of our people
• Take care of our operations
• Take care of our communities
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Where We Operate
United States
•1.5 Million associates in 50 States
•4,200+ Retail Outlets
•148 Distribution Centers
•50+ Corporate Facilities
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How Walmart works with the State of Connecticut
Suppliers
• In FYE 2009, Walmart spent $3,247,957,724.00 for merchandise and services with 435
suppliers in the State of Connecticut. As a result of Walmart’s relationship with these
suppliers, Walmart supports 32,711 suppliers jobs in the State of Connecticut
• Suppliers figures provided by Dun & Broadstreet
Broadstreet.
Taxes and Fees
• Walmart collected on behalf of the State of Connecticut more than $68.8 million in sales
and taxes in FYE 2009
2009.
• Walmart paid more than $19 million in state and local taxes in the State of Connecticut
in FYE 2009.
Community Involvement
• In 2008 Walmart Stores, Sam’s Club locations and the Walmart Foundation gave more
than $1.3 million in cash and in-kind donations to local organizations in the communities
they serve in the State of Connecticut. Through additional funds donated by customers,
and Walmart and Sam’s
Sam s Club associates throughout the state
state, the retailer’s
retailer s contributions
in Connecticut totaled more than $2.1 million.
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Where We Operate
Internationally
•400,000+ associates in 25 Countries
•3,600+ Retail Outlets in 15 Countries
•40
40+ Corporate Facilities
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Where We’re Going
2012
•2.5 Million associates
•9,000+ Retail Outlets
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What We Deal With
Natural Disasters
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What We Deal With
Natural Disasters
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What We Deal With
Natural Disasters
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What We Deal With
Natural Disasters
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What We Deal With
Natural Disasters
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What We Deal With
Natural Disasters
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What We Deal With
Natural Disasters
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What We Deal With
Man-Made Disasters / Terrorist Events
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The Tipping Point
Hurricanes Katrina/Rita
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The Tipping Point
Hurricanes Katrina/Rita
•34,000 associates impacted
•43,000 phone calls
•173 facilities impacted
Hurricanes Gustav/Ike
•230,000 associates impacted
•135,000 phone calls
•383 facilities impacted
•114 (66%) recovered in 48 hours
•161 (93%) recovered in 7 days
• Over 120 facilities damaged
•Unprecedented population shift
•2,498
2 498 trailers of merchandise
•Over 3M gallons of drinking water
•$17 M cash to relief organizations
•$$3.5 M in donated merchandise
•Over $14 M to support associates
•Major shift in Wal-Mart and Private
Sector Emergency Management
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•113 ffacilities
iliti d
damaged
d
Earthquake in Haiti
1/13/10 Walmart
announced a donation of $600,000 to
Red Cross emergency relief efforts in
Haiti. Support
i l d a $500,000
includes
$500 000 monetary
t
contribution and the donation of prepackaged food kits valued at
$100,000
$
,
to Haiti at the request
q
of the
Red Cross.
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How the Department is Organized
Planning Section:
•
•
•
Emergency Procedures, Flip Charts
C
Corporate
t B
Business
i
C
Continuity
ti it
Pandemic Planning
P
Preparedness
d
S
Section:
ti
•
Associate, Customer, and Member
Preparedness
•
Training and Exercises
Operations Section:
•
Emergency Operations Center and Alarm
Central
Recovery / Mitigation Section
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What We’re Doing
Preparedness / Awareness
•Initiated a major effort to educate associates in 2006
•1.5 million associates + family members = 1% of U.S.
•Continuous subtle messaging via:
•Email
•Posters
•Internal Television and Radio Network
•Intranet links / resources
•Special events
•Targeted
g
Merchandising
g
•Targeted / regional campaigns
•Weather, geographical or other factors
•Recognition of efforts
•Business to Business through Sam’s Club and in
conjunction with DHS Private Sector Office
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Homeland Security Preparation Kit
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Recommended Items to Include in a Basic Emergency Supply Kit:
Water, one gallon of water per person per day for at least three days, for drinking and sanitation
Food, at least a three-day supply of non-perishable food
Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert and extra batteries for both
Flashlight and extra batteries
First aid kit
Whistle to signal for help
Dust mask, to help filter contaminated air and plastic sheeting and duct tape to shelter-in-place
Moist towelettes, garbage bags and plastic ties for personal sanitation
Wrench or pliers to turn off utilities
Can opener for food (if kit contains canned food)
Local maps
Cell phone with chargers
Additional Items to Consider Adding to an Emergency Supply Kit:
Prescription medications and glasses
Infant formula and diapers
Pet food and extra water for your pet
Important family documents such as copies of insurance policies, identification and bank account records in a
waterproof, portable container
Cash or traveler
traveler's
s checks and change
Emergency reference material such as a first aid book or information from www.ready.gov
Sleeping bag or warm blanket for each person. Consider additional bedding if you live in a cold-weather climate.
Complete change of clothing including a long sleeved shirt, long pants and sturdy shoes. Consider additional clothing
if you live in a cold-weather climate.
Household chlorine bleach and medicine dropper – When diluted nine parts water to one part bleach, bleach can be
used as a disinfectant. Or in an emergency,
g
y yyou can use it to treat water by
y using
g 16 drops of regular
g
household liquid
bleach per gallon of water. Do not use scented, color safe or bleaches with added cleaners.
Fire Extinguisher
Matches in a waterproof container
Feminine supplies and personal hygiene items
Mess kits, paper cups, plates and plastic utensils, paper towels
Paper and pencil
Books, games, puzzles or other activities for children
Find out how to keep food safe during and after and emergency by visiting: http://www.foodsafety.gov/keep/
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What We’re Doing
Alarm Central
•Monitors 5000+ facilities in U.S. and Puerto Rico
•450,000 Signals / year
•150,000 Phone Calls / year
•Dispatches Fire / Police / Ambulance
•Corporate 911 Emergency Line
•“Watch
“W t h Dog”
D ”E
Early
l W
Warning
i
•28-years as a proprietary station
•Significant savings to outsourcing
•Underwriter Laboratory Certified
•Continually evolving role
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What We’re Doing
Emergency Operations Center
•2,900 Square Foot Facility
•In-place
p
seating
g for 48,, p
plus room for expansion
p
•Four Activation Levels
•Organized using ESF Structure
•ESF 1 - Transportation
•ESF 2 – Communications and Information Systems
•ESF 3 – Structure, Waste, and Energy
•ESF 4 – Operations
•ESF 5 – Emergency Management
•ESF 6 – Associate Support
•ESF 7 – Emergency Merchandise
•ESF 8 - Donations Management
•ESF 9 – Public Safety and Security
•ESF 10 – External
E t
l Aff
Affairs
i
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What Tools We’re Using
Incident Management Website
•Internally developed application for maintaining
common operating
p
gp
picture during
g disaster
•Similar to WebEOC or E-Team
•Currently in Version Three
•Accessible via the internet (vice intranet)
•Automatically
A t
ti ll connects
t to
t other
th databases
d t b
to
t
pull real-time data
•Links to Associate Emergency Information Line
•Future versions will be more graphically-based,
graphically based
central portal for all disaster-related information
and intelligence
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What Tools We’re Using
Incident Management Website
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What Tools We’re Using
Associate Emergency Information Line
•Toll-free number for use by associates who have been displaced by a
disaster
•Links to IM site to provide current information about their facility
•Ability for managers to provide detailed, specific messaging
•Associate data entered automatically into IM site
•15% call-through rate
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What Tools We’re Using
Hurrtrak
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Our Partners
Federal and State Interaction
• Direct to DHS and FEMA through Private Sector
Offices
• Direct to state emergency management agencies
• Through professional organizations like NEMA,
IAEM, ACP
• Through business organizations like U.S.
How we work in State &
Federal EOCs
• WM Associate
Physically Present
• Through
Representative
Organization
• Through Phone & EMail
Chamber
Ch
b off C
Commerce, B
Business
i
Ci
Civic
i
Leadership Council (BCLC), Business
Roundtable, and Business Executives for National
Security (BENS)
• Local Relationships maintained by Field
associates
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Our Partners
Educational Institutions
• Colleges with Emergency Management Programs
– Internships
– Collaboration
• Research Institutions
– University of Louisiana Lafayette
• NIMSAT (National
(N ti
l Incident
I id t Management
M
t Systems
S t
and
d Advanced
Ad
d
Technologies)
– New York University
• InterCEP (International Center for Enterprise Preparedness)
– Florida International University
• BCIN (Business Continuity Information Network)
• Business to Business / Community Involvement
– Northwest Arkansas Community College
• NWAERLR ((Northwest Arkansas Emergency
g
y Response
Leadership Roundtable)
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Our Partners
Private Sector
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Progress
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Our Partners
Charitable Organizations
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Our Partners
Funding Opportunities
• Traditional Funding http://walmartstores.com/CommunityGiving/
– National – National Giving Program
– State – State Advisory
y Council
– Local - Community Involvement Coordinator
• Disaster Relief
– State / National
• American Red Cross, Salvation Army, Feeding America
• Merchandise and Cash
– Local
L
l
• 918 Account
• Primarily Merchandise
– Associate Disaster Relief Grant
• Volunteerism Always Pays
– Volunteers plus matching funds
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Wal-Mart EOC
Thom Burns
479-277-1001
860-459-7275
emergencyoperationscenter@wal-mart.com
t6burns@wal-mart.com
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