Patient Guide
Duke Raleigh Hospital
Welcome to Duke Raleigh Hospital
At Duke Raleigh, our mission is to provide you extraordinary care. Since
1998, Duke Raleigh has been an important part of the Duke University
Health System. Our affiliation with one of the country’s best health systems provides our patients with access to the most advanced technology
and leading edge medicine available.
In addition to surgical services, Duke Raleigh Hospital offers our
patients state of-the-art services including the Duke Raleigh Cancer
Center, Orthopaedic & Spine Center, Neurosciences, Cardiovascular
Center, Wound Healing Center and Diabetes Center.
Our services also include hospitalist and intensivist services, cardiac and pulmonary rehabilitation, a 24-hour emergency department,
a pain clinic, an outpatient imaging center and patient education. Our
award-winning nursing staff has been recognized with the North Carolina
Nurses Association Hallmarks of Healthy Workplaces distinction and
with MagnetTM designation by the American Nurses Credentialing Center.
Duke Raleigh is fully accredited by The Joint Commission.
From our beginnings in 1914 as Mary Elizabeth Hospital to today, our
commitment to health care excellence continues to be our guiding principle. We strive to ensure that the care and services we provide exceed
your expectations as a patient, a visitor or even a member of our staff.
We value your input. When you get home, you may receive a patient
satisfaction survey in the mail. This is your opportunity to tell us what we
did well, and where we could use some improvement. However, if we are
not meeting your expectations, please don’t hesitate to
share your thoughts with the unit manager while you
are here. We want to make sure you have a positive,
nurturing experience and will do our best to correct
any shortcomings on the spot.
Duke Raleigh Hospital
Mission, Vision and Values
Mission: Duke Raleigh Hospital’s mission is to provide
extraordinary care.
Thank You for Choosing
Duke Raleigh Hospital
As our guest, please remember three things:
U Your well-being is our primary concern.
U Our staff will give you the compassionate,
individualized care you need.
U We will make sure your stay with us is as
comfortable and pleasant as possible.
At Duke Raleigh Hospital, we respect our patients. We recognize
that you are an individual with unique values, beliefs and needs,
and we understand that you want to make informed choices about
your health care.
Douglas B. Vinsel
Please discuss your specific health care needs
with our staff so that we may provide you
the best possible care and attention and help
you take advantage of the many resources
and options available to you. Let us know
how we can answer your questions and
address your concerns.
Sincerely,
Douglas B. Vinsel
President
Duke Raleigh Hospital
Vision: Duke Raleigh Hospital is recognized as the community leader
for compassionate care with distinct centers of clinical excellence in
oncology, orthopaedics, neurosciences and cardiovascular services.
Values:
UÊÊSafety: We believe that extraordinary begins
with providing a safe environment.
ÊUÊÊTeamwork: We value collaboration with our health care colleagues
and work as a team to meet the needs of those who seek care.
UÊRespect: We celebrate our accomplishments and
take pride in our professional appearance and in the
presentation of our hospital facility and campus.
ÊUÊDiversity: We work in a culture that fosters respect for differences.
ÊUÊService: We put our patients first as we seek to exceed
the expectations of our customers with superior service,
outstanding clinical care and unsurpassed responsiveness.
UÊCommunity: We reach beyond our walls to engage in partnerships
that improve the education and health care needs of our community.
ÊUÊAchievement: We empower our employees and
volunteers to achieve their full potential.
Tobacco-Free
Duke Raleigh Hospital is proud to be a tobacco-free campus.
Smoking is prohibited on all Duke Raleigh Hospital property
and inside all facilities. Thank you for helping us keep our
hospital 100 percent tobacco-free.
Welcome to Your Room
Welcome to Duke Raleigh where your room is
a place we expect you to receive extraordinary
care. If, during your stay, you have any questions or concerns about anything in your room,
please do not hesitate to ask anyone on your
healthcare team for assistance.
Thermostat. Every room has its own thermostat located on one of the room’s walls.
To adjust the temperature, turn the dial at bottom to adjust while watching the numbers.
Higher numbers mean hotter. Lower numbers
Hospital Bed
Side rails. Two side rails should be
up at all times. Side rails that are raised
are to help keep you from falling out of
bed. Please leave them in place or ask
your nurse if you may put one down.
Fall alarms. If the light is lit, the
alarm is on to alert the nurse of your
interest in getting out of bed. Family
members should never turn alarms off.
Please ask your nurse the reason for the
alarm if you have a concern.
Bed wheel lock. Bed wheels should
always remain locked.
Bed controls. Please speak with your
nurse before you raise or lower the
head of your bed. Sometimes the doctor would like your head or back at a
certain level. If okay with your nurse,
you may use the controls as indicated.
Your mattress. The mattress in your
bed will inflate and deflate to keep you
from getting a bed sore.
mean cooler. Please adjust the room to your
comfort level and feel free to ask for assistance
when needed.
Television. There are two ways to turn on your
television: your remote control and your call
bell box. To use your remote control, push the
red power button on the bottom. To change
the channels and the volume control, press the
arrows. Please ask for assistance if you cannot
locate your television remote.
You may also operate your television via your
call bell box. Push the on/off button to power
your television and the up and down arrows for
the channels. Please note, the volume should
only be adjusted by using the remote control
and not by using the controls directly on your
television.
If you require any further assistance, please
let us know.
Room phone. To operate your telephone,
push the red button and wait for the dial tone.
Dial “9” and then the seven digit local phone
number. Long distance calls are generally not
available. If you need to make a long distance
call, please contact your nurse and she/he will
assist you.
Nurse call. Your call bell should be within your
reach at all times. Remind your caregiver and
visitors to always place the call bell box where
you can reach it. Call bell boxes keep you in
touch with us and enable your team to assist
you by your simple push on the button.
Always feel free to ask your caregiver for
assistance while they are in your room. If you
require assistance when a caregiver is not in
your room, you may use either your call bell
box by pushing the red “nurse hat” button
or you may use the nurse call button located
on the side of your bed. Feel free to ask your
nurse to show you where these call buttons are
located, should you need them. If you request
has not been met within 15 minutes, do not
hesitate to press the call button again. We want
to be sure your needs are met.
Lighting. There are many types of light in your
room. This is to help your health care providers
to clearly see you and for you to see them. It is
for this reason that we keep a small light on in
your room. Your nurse or assistant will try to
find the best lighting so you can be safe while
you rest. You may push the picture of the light
bulb on your call bell box to turn on the light
at the head of your bed.
Reclining chairs. The chair in your room
should not move and should remain locked
in place. Please call for assistance if you notice
that your chair is not locked in place. Do
not attempt to get in or out of the chair that is
not locked.
Window. Please ask your health care team
member to adjust the window shades to
your comfort.
Comfort (S H H H = Silent Hospitals Help
Healing). Our goal is for you to rest. If you
are being disturbed due to noise, dial 5683
(LOUD) on your room phone and tell operator
that your rest is being disturbed due to noise.
The operator will ensure your peace is restored.
You may also request a white noise machine,
music or ear plugs to help drown out noise.
Hearing devices. If you have a hard time
hearing, please ask your caregiver for a hearing
amplifier.
Computers. Each patient room is equipped
with a computer. This computer is for staff
use only. Your nurse will use this computer to
document your care.
For Your Safety
Identification. During registration, you will
have an ID band placed on your wrist. This ID
band has information that is specific to only
you and is a critical tool to help keep you safe.
Make sure all information on your ID band is
correct and, if it is removed for a procedure,
that it is promptly replaced. If your healthcare
provider does not check your ID band at every
encounter, or if you think you’re being mistaken for another patient, please speak up.
Hand washing. We care about your health
and safety at Duke Raleigh. One of the ways
we provide outstanding care for you is through
practicing good hand washing. Proper hand
hygiene is the very best way to prevent the
spread of infections. Health care providers
should wash their hands with soap and water
or use alcohol hand cleaner prior to caring for
you and before they leave your room. It is okay
to ask us if we have washed our hands. Also,
please have your visitors use the alcohol hand
cleaner before and after visiting with you.
Falls. A fall while in the hospital could delay
your recovery or cause additional harm/injury.
Please do not get out of bed without help, even
if you feel okay.
The main cause of falls in the hospital is
toileting, so please do not attempt to go to the
bathroom without assistance. Other important
points to remember;
Keep call button close to you — never climb
over bed rails, never grab beds, chairs or tables
to support your weight as they have wheels and
may move.
Medication safety. Medication errors are one
of the most common health care mistakes.
Patient identification is key to preventing some medication errors. Speak
up if your health care provider does
not check your ID band at every
encounter, or if you think you’ve
been mistaken for another patient.
Please communicate if you experience any side effects from any of the
medications you’ve been given.
For your safety, it is important that your
physician and nurse coordinate all of the medicine you take while you are in the hospital. It is
also important that you educate yourself about
the medications you take and why you take
them—especially when you are going to receive
a new medication. Make sure to tell your treatment team about allergies you have and all
medications you are taking, including vitamins
and supplements.
It is a good practice to keep a list of all the
medications you currently take, and keep it
with you. Include the name, dosage and number of times a day you take the medication(s).
If you brought any medications into the hospital with you please send them home with a
loved one.
Translation Services for Non-English
Speaking Patients. Duke Raleigh provides
multi-lingual interpretation for its non-English
speaking patients and their families through
CyraCom International. CyraCom provides
multi-lingual interpretation twenty-four hours
per day, seven days per week over the telephone.
Any hospital telephone can access the CyraCom
interpretation service at 1-800-481-3293 or
please contact your nurse for assistance.
Enlist a healthcare partner. Consider bringing
a trusted family member or friend to the hospital to partner with you. With your permission,
this person, your advocate, can ask questions
that you may not think of while you are under
stress and can help you remember the answers.
Ask this person to stay with you, overnight if
you like. Having someone else to listen with
you and ask clarifying questions can be a big
help when it comes to understanding information and remembering instructions once back
at home.
Condition HELP. Duke Raleigh Hospital knows
that families are a vital part of the medical care
team. We realize that they know the patient
better than anyone, and we want them to partner with us to keep their family member safe
while hospitalized. If a family member or any
visitor becomes concerned about a significant
change in a patient’s medical condition while
at Duke Raleigh, they can call for our medical
emergency team called Condition HELP. The
Condition HELP team is a group of trained hospital staff who take care of medical emergencies and provides a safety net for our patients.
Examples of reasons to call Condition HELP
include—if the patient isn’t breathing well (too
fast or too slow), you can’t wake them up, the
patient complains of chest pain or a fast heart
beat, the patient is confused, or just doesn’t
look right to you. Call 3111 from any phone
for Condition HELP.
Leaving your room. For your safety, it is
important that we know where you are at all
times. We request that you not leave the patient
care unit without telling your nurse. However,
there are times when patients choose to leave
the patient care unit to visit other areas of the
hospital like the cafeteria, gift shop, or garden.
If you leave your unit, please be sure to tell
your nurse. If the nurse determines you are safe
to leave the unit without an escort, you will be
given a badge to wear that tells DRAH staff
that you have permission to be off the nursing unit. The badges are color coded so staff
will know which unit you came from. If you
are seen in any area of the hospital or grounds
without a DRAH escort or a badge, you will be
stopped and returned to your room.
Important Phone Numbers
To call a Duke Raleigh Hospital extension from within the hospital, dial the last four digits beginning with “3,” “4” or “5.”
To place a local call, dial “9” plus the number. For long distance, dial “0” and the hospital operator will assist you.
Hospital Operator
Patient Information Desk
Public Safety
Administration
Business Services
Cancer Center
Care Ambassadors
Case Management/Discharge Planning
Diabetes Center
Engineering
Environmental Services
The Guilded Lily Gift Shop
954-3000
954-3126
954-3911
954-3100
620-1299
862-5400
954-4444
954-3955
954-3616
954-3390
954-3731
954-3115
Imaging
Inpatient Medical Services (Hospitalist)
Nursing Administration
Nutrition
Pain Clinic
Plaza Pharmacist (Outpatient Pharmacy)
Rehabilitation Services
Spiritual Care/Chaplain
Volunteer Services
Wellness Center
Wound Healing Center
Medical Records
954-3370
954-3965
954-3292
954-3161
954-3776
954-3921
954-3139
954-3268
954-3887
954-3174
862-5573
954-3150
(L to R) Rehabilitation Services, Patient Care Equipment Tech, Public Safety, Special Diagnostics, Case Management, Nursing Assistant, Nurse, Unit Secretary, Environmental Services, Pharmacy, Radiology, Maintenance, Volunteers
Your Health Care Team
Duke Raleigh has a team of professionals dedicated to providing you
with extraordinary care. Your team includes:
Medical Staff. The doctor who admits you is responsible for your care.
Sometimes a hospitalist or intensivist, a doctor who cares for only hospitalized patients, will coordinate your care. Your doctor will discuss the
plan for your care and answer questions about your condition.
Nursing Staff. The nursing staff will care for you 24 hours a day. Your
nursing staff includes registered nurses, licensed practical nurses, nursing assistants and the unit secretary. This team will collaborate with all
members of your healthcare team to coordinate and carry out the plan for
your care. The nurses will also provide you with education and be there
as your advocate.
Case Management. Our case management staff of nurse case managers
and social workers will help to coordinate your care during your hospital
stay and ensure you have a safe discharge plan.
Recognizing Health
Care Team Members
Duke Raleigh Hospital recognizes that the
hospital environment can be confusing
and it is important that you identify
members of the health care team
easily. So in addition to our expectation that all team members
introduce themselves to you,
we have standard uniform colors to help you recognize your
health care team members
(pictured above and at left).
Pictured Left: Dietary Hostess
Environment Services (Housekeeping). It is our intention to provide a
clean and comfortable environment for our patients. If you identify any
housekeeping issues during your stay, please call 954-3730 or inform
your nurse so the issue can be corrected as quickly as possible.
Rehabilitation Services. This team will provide treatment to help you
attain maximum physical function, a sense of well being and a personally
satisfying level of independence.
Volunteer Services. Many people from our community volunteer at
Duke Raleigh every day. They provide a variety of services including
newspaper, flower and mail delivery, escorting patients, visiting patients
and information services at the front desk.
Spiritual Care. Spiritual Care is available to patients, families, caregivers,
physicians and staff members who seek ministries of growth, hope and
healing. Our chaplains can be contacted by calling 954-3268 or asking
your health care provider to make this contact on your behalf.
Customer Service. Our Customer Service Center can help you with any
questions you may have regarding our financial policies or billing. They
are available Monday through Friday from 8 a.m. to 5 p.m. and can be
contacted by dialing 919-620-1299 or 1-800-782-6945 (toll free).
Special Diagnostics. Special Diagnostics provides all respiratory care
services within the hospital. These services include breathing treatments
and oxygen administration. In addition, the department provides
cardiology services such as EKG’s, cardiac doppler studies and cardiac
stress testing.
Public Safety Officers. Public Safety Officers, one of the most visible
staff in the facility, provide protection and assure a safe environment for
patients, visitors and staff. Some of the many responsibilities and services
Public Safety provides are to safeguard patient valuables, and hospital
property and to provide directions and escorts on or around the campus.
Dietary Host/Hostess. The dietary host or hostess provides the highest level of service to you during your stay and ensures your nutritional
needs are being met based on the diet the physician has ordered to help
you get well. Services provided include delivering your meals, assisting
with filling out menus and working with hospital staff to customize your
nutritional needs.
Hospitalists and Intensivists
Duke Raleigh Hospital
What is a Hospitalist?
Hospitalists are physicians who specialize in caring for patients in the
hospital and generally practice only in the acute care setting. Most
hospitalists are board certified in internal medicine, family practice or
pediatrics; but some also have additional certification in specialties such
as pulmonology, cardiology or critical care medicine.
Because our hospitalist program operates on a 24 hours a day, 7 days
a week schedule, our team of highly qualified, dedicated physicians
works together to provide care. This means you will likely be seen by
more than one physician during hospitalization, but the care will be well
coordinated, and seamless.
How does the Hospitalist communicate with my physician? At the time of
admission to Duke Raleigh Hospital, your primary care physician contacts the hospitalists to inform them of your condition and treatment
needs. The primary care physician is asked to provide as much information as possible about your illness and health background. This process
is similar to what your physician does when referring you to a specialist.
Upon discharge, written information will be forwarded to your physician’s office so he/she will have a record of your care and treatment
during your hospitalization in order to resume your medical care.
DRAH Hospitalists and Intensivists
Dr. Charles Hodges (H)
Medical Director
Dr. Scott Gersh (H)
Dr. Melinda Battaile (H)
Dr. Brian Britt (H)
Dr. Martin Estok (H)
Dr. Lauren Holmes Griffin (H)
Dr. Greg Ingram (H)
Dr. Dean Morgan (H)
Dr. Sanjay Narayanaswamy (H)
Dr. Adeel Siddiqui (H)
Dr. James Soldin (H)
Dr. David Thurber (H)
Dr. Asghar Yamadi (H)
Dr. Amal Youssef (H)
Dr. Michael Russell (I)
Dr. Okoronkwo “OK” Ogan (I)
The Critical Care Service at Duke Raleigh Hospital
Modern critical care medicine is a process of managing complex medical
and surgical conditions in patients that often have significant and multiple
chronic illnesses. At Duke Raleigh Hospital, a multidisciplinary team of
physicians, nurse practitioners (NPs), bedside nurses, pharmacists, respiratory therapists, physical therapists and dieticians are available around
the clock to help you, your family member, and your admitting physician
when you are a patient in the Intensive Care Unit (ICU). The Critical Care
Service (CCS) will see each patient in the ICU at the request of the admitting physician or, rarely, will be the primary admitting service (for certain
patients admitted through the emergency department, for example). The
CCS also sees and makes recommendations for any patient who has been
in the ICU for more than 24 hours.
The core Critical Care Service is made up of board certified intensivists, physicians with special training and qualifications in the care of the
critically ill, and advanced level nurse practitioners. At any given time,
at least one member of the MD/NP team is in the hospital to care for
patients on the Critical Care Service. Rounds are conducted on each CCS
patient in the morning and involve the entire care team. Family members
are encouraged to be available for rounds for interactive exchanges of
information.
If you have questions about your or your loved one’s condition or care
plan, please ask to speak to a member of the CCS team, and we will do
our best to get you a timely and accurate response. Likewise, any information you can provide regarding medical history and especially contact information for your or your loved ones’ primary
care provider is extremely helpful. Please contact the
Critical Care Service administrative office at 919-8625065 for any questions or comments.
The MD/NP members of the Critical Care Service
are: Michael W. Russell, MD; Sangeetta Joshi, MD;
Okoronkwo “OK” Ogan, MD; Hili Metjian, MD;
Jerry Hung, MD; Tara Sanders, RN, ACNP; Eric
Reyer, RN, ACNP; Maria Sealey, RN, FNP; and Jill
Tetterton, RN, ANP.
Registration and Billing
At Duke Raleigh Hospital, we understand that billing and payment for
health care services can be confusing and complicated. The following
information provides you with an overview of our registration and billing processes and what you can expect before and after your care.
For your visit to the hospital. Duke Raleigh Hospital participates
with most insurance companies, Medicare and Medicaid. Prior to your
hospital visit, check with your employer or insurance company to see if
you have access to health care services at Duke. Otherwise, you may be
responsible for all or a large portion of your bill.
Bring your complete health insurance information, including identification, insurance cards and authorization forms when you register.
During the registration process, we will verify and update your information and ask you to sign forms. If you are a Medicare patient, you
will be asked a series of questions regarding your status, including other
insurances you may have and your retirement date. These questions are
required by law and must be asked each time you visit us.
Co-payments for physician and hospital care and other balances you
may owe are due on the day you receive services. If your insurance
company requires it, you may also be required to pay for estimated
coinsurance or deductibles related to your care. In many cases, you will
be notified prior to your visit if your estimated payment due is greater
than $250. For your convenience, you may pay this balance by credit
card prior to your date of service. If paying at the point of registration, we accept cash, checks, and all major credit cards. Please call your
insurance company if you have questions regarding your co-payments,
deductibles or coinsurance requirements.
After your visit. Due to the many different physician groups and hospitals within Duke Medicine, you may receive more than one bill for
your hospital visit. Bills from Duke Raleigh Hospital include but are not
limited to services related to lab, radiology, and other testing services;
operating room; emergency; pharmacy; medical supplies; inpatient room
and board and other services provided by the hospital. Bills for physician services may be from Duke providers such as the Private Diagnostic
Clinic or Duke Primary Care or you may receive separate bills from
community-based physicians. If you receive a bill from a communitybased physician, you should contact these physicians directly with any
questions.
For questions regarding Duke Medicine related bill(s), please contact
our Customer Service Center at 919-620-4555 or 1-800-782-6945 and
request to speak with a Patient Account Representative. The center is
open Monday through Friday from 8:00 a.m. to 5:00 p.m. You can also
visit healthview.dukehealth.org to pay a bill online with a credit card,
see your payment history and more.
If you cannot pay your bill in full, please tell us and let us help. Our
Patient Account Representatives and Financial Care Counselors will
assist you with filling out applications for government sponsored programs, monthly payment plans and other financial assistance programs
available for those patients who meet certain financial criteria.
Additional information can be found in our “Paying for Your Health
Care” brochure available in our registration areas.
Patient Rights
Access to care. Patients have the right to receive treatment at DRAH
facilities without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability or source of payment for
care. You have the right to access advocacy or protective services with
help from your health care team. You have the right to request that a
family member, friend or physician be notified that you are under the
care of this facility.
Respect and dignity. Patients have the right to individualized care that
respects your personal dignity, values and beliefs. You have the right to
be cared for in an environment free from all forms of abuse and harassment and free from restraints that are not medically required. You have
the right to privacy and confidentiality regarding your treatment, care
and medical record.
Communication and participation in decision making. Patients
are encouraged to be involved in all aspects of their care. You will be
educated by your health care team about your role in helping to facilitate
delivery of safe, high quality medical care. You have the right to know
the name and role of your health care providers and to request a second
opinion. You have the right to expect your illness, treatment, pain,
alternatives and outcomes explained to you in a language or method
of communication you understand. You have the right to refuse any
prescribed drugs, procedures or treatment, including life-sustaining
treatments after you are informed of the consequences of refusing the
recommended treatment. You have the right to know the policies that
affect your care and treatment. You have the right to access your medical
record and be informed of your financial obligations. You have the right
to be informed about transfers to another facility or organization and
be provided a complete explanation including alternatives to a transfer.
You have the right to receive information about care needs at the end
of your visit.
Pain management. Patients have the right to have their pain recognized and addressed. You will receive education about your pain and
pain relief measures. Your health care team is committed to providing an
effective pain prevention and management plan.
Advance directives. Patients have the right to receive information
about advance directives (living will, health care power of attorney
or mental health directives). Patients of legal age have the right to
express their wishes regarding treatment at any time during their
treatment course.
Informed consent. You have the right to receive information, such as
risks, benefits, and alternatives, about your treatment. In some cases,
such as surgery or a research study, you may be asked to confirm in writing that you understand what is planned and agree to it. You have the
right to decide if you want to participate in a research study. You may
decline to participate in research without compromising your access
to care, treatment, and services. You have the right to be informed of
charges and receive counseling on the availability of known financial
resources for health care.
Visitation. You have the right to receive the visitors whom you designate, including, but not limited to, your spouse, a domestic partner
(including a same sex domestic partner), another family member, or a
friend. You also have the right to withdraw or deny your consent to
visitation at any time. In the event you are unable to designate who
can visit, the person you have designated as your “support person” can
make that designation. Hospital visitation will not be limited or denied
based on race, color, national origin, disability, religion, gender, sexual
orientation, gender identity or expression. However, it may become
clinically or otherwise reasonably necessary for a patient’s care, safety
or well-being to impose restrictions on visitation. Reasons to limit visitation, if deemed necessary, may include but are limited to: interference
with care interventions; infection control issues; interference with care
of other patients; court order restricting visitation or contact; need for
privacy or rest; need to limit the number of visitors during specific time
period; disruptive, threatening or violent behavior by visitor; and visitation protocols for substance abuse or mental health treatment.
Conflict resolution. While we strive to meet and exceed the expectations of our patients, staff and visitors, at times we may fall short. An
important aspect of effective Duke Raleigh management is receiving,
responding to and resolving all concerns in a courteous and timely
manner. Your feedback helps us to continuously improve our care and
delivery systems. If you have a concern or complaint, you may speak
with any Duke Raleigh employee or volunteer and they will address your
concern. If the individual can resolve the issue, he or she has the authority to do so. If the issue cannot be resolved on the spot, your concern
will be communicated to the appropriate person for resolution. If you
feel your concern is not adequately resolved, you may contact a Senior
Administrator at 954-3100, the North Carolina Department of Health
Service Regulation, or The Joint Commission. Sharing your concerns
will not compromise your access to care, treatment or services.
Patient’s Responsibilities
Respect and dignity. Patients are responsible
for acting in a manner that is respectful of
other patients, staff and facility property. You
are responsible to follow all rules and regulations established by Duke Raleigh.
you are responsible for telling your health care
team. Your health care team will explain the
consequences of not following the prescribed
plan of care. You are responsible for the outcomes of not following your plan of care.
Communication and participation in
decision making. Patients are responsible
for communicating accurate and complete
information about their medical history and
insurance benefits. You are responsible for following your plan of care and for asking your
health care team for clarification when you do
not understand your plan of care. If you are
unable or unwilling to follow the plan of care,
Protecting others from spread of communicable illness. Family and friends who are
sick or who have recently been exposed to
communicable diseases such as influenza, TB
or the chicken pox should not visit patients
during their hospital stay. Visitors should be
reminded to wash their hands before visiting
patients. Patients are also encouraged to wash
their hands frequently.
Pain Management
While you are a patient at the hospital, you
may experience discomfort or pain. It may be
due to disease, surgery or a procedure. Your
health care team will work with you to keep
you as comfortable as possible. The following
information may help you prepare and understand how we work together to manage your
pain or discomfort.
Communicating pain. Everyone involved
in your care works together to get your pain
under control. Physicians plan and order treatment for pain, nurses carry out and monitor
the treatment and you, the patient, must tell
nurses and physicians when you are experiencing pain and about how your pain management plan is working.
To more easily tell your caregivers about
your pain, patients are asked to use the pain
scale (at right). The scale helps physicians
and nurses measure how well the treatment
is working and to adjust the treatment plan
if needed.
By using the pain scale, caregivers will better
understand your pain.
0
No Hurt
2
Hurts little bit
4
Hurts little more
Financial obligations. Patients are responsible for meeting their financial obligation to
the facility.
6
Hurts even more
8
Hurts whole lot
10
Hurts worse
During Your Hospital Stay and At Home Patients can help control pain by:
UÊ/>Žˆ˜}Ê܈̅ÊޜÕÀÊ«…ÞÈVˆ>˜ÊœÀʘÕÀÃiÊ>LœÕÌʅœÜʓÕV…Ê«>ˆ˜Ê̜ÊiÝ«iVÌÊ
UÊÊ/iˆ˜}ÊޜÕÀÊ«…ÞÈVˆ>˜Ê>˜`ʘÕÀÃiʅœÜÊޜÕʅ>ÛiÊLiÃÌÊ`i>ÌÊ܈̅ʫ>ˆ˜Êˆ˜Ê̅iÊ«>ÃÌÊ
UÊΈ˜}Ê>LœÕÌÊ`ˆvviÀi˜Ìʎˆ˜`Ãʜvʓi`ˆVˆ˜iʜÀÊÌÀi>̓i˜ÌÃÊ̜ÊÀiˆiÛiÊޜÕÀÊ«>ˆ˜Ê
UÊΈ˜}ÊvœÀÊ«>ˆ˜Ê“i`ˆVˆ˜iÊ܅i˜ÊޜÕÀÊ«>ˆ˜ÊwÀÃÌÊLi}ˆ˜ÃÊ
UÊÊ/iˆ˜}ÊޜÕÀÊ«…ÞÈVˆ>˜Ê>˜`ʘÕÀÃiʅœÜʓÕV…Ê«>ˆ˜ÊޜÕÊ>Àiʅ>ۈ˜}ÊÕȘ}Ê̅iÊ«>ˆ˜ÊÃV>iÊ
UÊÊ/iˆ˜}ÊޜÕÀÊ«…ÞÈVˆ>˜Ê>˜`ʘÕÀÃiʈvÊ̅iÊÌÀi>̓i˜Ìʅ>Ãʅi«i`ÊLÞÊÕȘ}Ê̅iÊ«>ˆ˜ÊÃV>iÊ
UÊÊ/iˆ˜}ÊޜÕÀÊ«…ÞÈVˆ>˜Ê>˜`ʘÕÀÃiÊ>LœÕÌÊ>˜ÞÊVœ˜ViÀ˜ÃÊޜÕʅ>ÛiÊ>LœÕÌÊÌ>Žˆ˜}Ê«>ˆ˜Ê“i`ˆV>̈œ˜Ê
UÊÊ/iˆ˜}ÊޜÕÀÊ«…ÞÈVˆ>˜ÊœÀʘÕÀÃiÊ>LœÕÌÊ>˜ÞÊÈ`iÊivviVÌÃÊ̅>ÌÊޜÕʓ>ÞÊiÝ«iÀˆi˜ViʏˆŽiʘ>ÕÃi>]Ê
vomiting, weakness, hard stools (constipation), drowsiness, unsteadiness or dizziness
Other Ways to Help Reduce Your Pain
UÊÊii«ÊLÀi>̅ˆ˜}p/>ŽiÊwÛiÊ`ii«]ÊϜÜÊLÀi>̅ÃÊ̅>ÌÊwÊޜÕÀÊV…iÃÌÊ>Ê̅iÊÜ>ÞÊ̜ÊޜÕÀÊÃ̜“>V…Ê
UÊÊ,i>Ý>̈œ˜pˆÃÌi˜Ê̜Ê>ÊLœœŽÊœ˜ÊÌ>«iʜÀʓÕÈV]ʓi`ˆÌ>̈œ˜ÊœÀÊ«À>ÞiÀÊ
UÊʈÃÌÀ>V̈œ˜pœVÕÃÊޜÕÀÊ>ÌÌi˜Ìˆœ˜Êœ˜Êܓi̅ˆ˜}ÊiÃiÆÊÌiiۈȜ˜]
radio, games and talking with others
UÊÊÝiÀVˆÃipvÊޜÕʅ>Ûiʅ>`ÊÃÕÀ}iÀÞ]ÊvœVÕÃʜ˜ÊÃÌ>ވ˜}Ê>V̈ÛiÊ>˜`Ê}iÌ̈˜}ÊޜÕÀÊLœ`ÞʓœÛˆ˜}Ê
10 Ways to Improve Communication While in the Hospital
Good health care begins with good communication. However, research indicates that as many
as half of adults in this country have problems understanding health information. There
are many reasons for this. Often, health care
professionals use terms that patients may
not know. For example, you may use the
word —“stomach ache” to describe how you
feel and your doctor may use the word “gastroenteritis.” Often times patients report they
cannot remember what their doctor has said
after they leave.
Taking steps to make sure you understand
information your doctor has given you is
important, as miscommunications and misunderstandings can lead to serious situations
where people do not receive the medical treatment they need.
The following steps can help
improve communication between
you and your doctor:
Make a list. Write down any questions or
concerns you have about your health and use
it when discussing your healthcare with the
doctors and nurses.
Ask for definitions. If your doctor uses a
word you do not understand, ask him or her
to explain using plain language. Many words
sound alike or have different meanings when
talked about in health care. For example,
whereas the word “negative” has bad implications outside a doctor’s office, when a test
comes back negative, it is good news. It is okay
to say you don’t understand.
Know your goals. Ask your doctor to define
your health care goals. For example, if your
doctor tells you to check your blood pressure
to make sure it is within normal range, you will
need to know what “normal” means.
Do the talking. After your doctor, nurse or
other healthcare worker has finished explaining
something to you, explain it back to them. This
will help you remember it and help to make
sure everyone understands the information in
the same way.
Picture it. A picture can be worth a thousand
words. Ask your doctor to draw a picture or
give you an illustration of the concept he or she
is talking about. For example, a doctor might
suggest certain exercises for someone with low
back pain. A drawing may be far easier to
understand than a spoken description.
Slow down. If your health care provider speaks
quickly, ask him or her to speak slowly so that
you do not miss information.
Follow-up. If you get home and cannot remember instructions, contact your doctor. If your
physician offers communication via secure
e-mail, you will have the added bonus of a
written copy of the answer. (Regular e-mail
does not provide complete privacy of your
health information. If you have questions about
whether your doctor uses secure e-mail, be sure
to ask).
Don’t be shy. If you have concerns regarding
treatment, tell your health care provider. He
or she may have information that will relieve
your concerns, or there may be alternative
treatments.
Health care is a team effort. Make your doctor and nurses partners in your health with
open communication.
This is your health and it is important that
you understand how to take care of it.
Don’t come alone. Consider bringing a trusted
family member or friend. Having someone else
with you can be a big help when it comes to
understanding information and remembering
instructions once back at home.
Ask for a recap. Ask your doctor to repeat the
main points.
Discharge planning. Duke Raleigh Hospital
is committed to accommodating the needs
of all our patients through well-coordinated
and thoughtful care, including the transition
Adapted from Journal of Patient Safety ©2006, Lippincott, Williams & Wilkins
Questions for my Caregiver
What should I know about my condition?
What new medicines am I taking and what are they for?
What side affects should I be aware of?
When am I going home?
What do I need to know now about going home?
Other
to home or your next place for care. Please
remember that once your doctor has discharged
you, there are still many things that have to be
completed before you leave the hospital, including prescriptions, instructions about your home
care and follow up appointments. Sometimes
this process can take up to 3– 4 hours. Your
nurse can give you the best estimate of the time
you will actually be leaving. We know you are
eager to go home and we thank you for letting
us take care of you.
Patient Comfort Cart
Providing alternative options for relief
The patient Comfort Cart was developed to help patients deal with various discomforts that can occur during a hospital stay. An assortment of
items are available to assist with providing distractions from pain or
discomfort, helping to reduce anxiety about pain, or providing tools to
increase a patient’s comfort.
Tips for Better Sleep
How to get an Item from the Comfort Cart?
Relieve stress. Stress may lead to insomnia. Light exercise, or meditation may help you relax. Try stretching (with a stretch band), yoga, massage or a stress ball to help you unwind.
U A volunteer will visit most patient rooms Monday through
Friday. Ask the volunteer for one of the complimentary
items when he/she stops by with the cart.
U Call a Care Ambassador at 954-4445 to request an item
Monday through Friday, 8:00 a.m. to 4:00 p.m. After hours,
or any time, ask your nurse to obtain an item for you.
What is Available from the Comfort Cart?
A patient or caregiver can select from a wide range
of items to help increase patient comfort.
U Distractions—Books, magazines, games, puzzles,
ear plugs, spiral notebook
U Relaxation—Relaxation CD’s, progressive muscle relaxation
U Anxiety—Aromatherapy, breathing exercises
U Pain—Visualization, cold and heat therapy
U Stress relief—Sleep mask, lavender sachets, crossword,
sudoku, word find, books, playing cards
U Electronics—Sudoku game, solitaire game
U Pain management—Stress balls, ear plugs,
tea lights/votives, back scratchers
U Inspirational—Pocket rosary, prayer shawl/blanket, Bibles
Sponsored by the Duke Raleigh Hospital Guild. Additional toiletries and other comfort
items are available for purchase in the Guilded Lily Gift Shop in the hospital lobby.
SHHH… Silent Hospitals Help Healing
Positive outlook. Keeping a gratitude journal might get you in a positive
frame of mind for sleep, and over time give you a whole new outlook on
life which is more positive and less stressed.
Tick-tock don't watch the clock. Watching the clock may make you
more anxious and less sleepy. Turn away from or cover the clock where
you can’t see it.
Clear your mind. Journaling by writing down your thoughts can help
clear your mind and process emotions so you can sleep and rest more
soundly. Request a Patient journal.
Relaxation DVD. Try the relaxation DVD, Pacific Light. Program available on the education channel 154. DVD features scenery of the Pacific
Ocean, CA and Oregon coasts.
Soft music. Listening to soft music at bedtime may help you sleep better.
Try classical music or a relaxation music DVD.
Milk. Dairy products contain a sleep producing substance called tryptophan. Drink it warm or cold. But try not to drink after 8 p.m. to keep
you from getting up to go to the bathroom.
Turn off the lights. Monitors and other lights may give off too much
light. Wear a sleep mask and close the privacy curtains and blinds to
darken the room.
Limit caffeine. Avoid caffeine (coffee, tea, soda) at least 4-6 hours
before going to sleep. Studies show caffeine keeps people awake.
Relax. Try taking a hot bath or doing some light reading. This will help
you unwind, relax and drift off to sleep. Hot bath: sprinkle Epsom salt,
baking soda and lavender oil. Soak for 20 minutes before bed.
White noise. Too much noise may make it hard to fall asleep. Try wearing ear plugs or turn on some “white noise” such as the sound of a fan
running (available on CD or white noise machine for your room) to
drone out unwanted noise.
Check the thermostat. The ideal temperature for most people to fall
and stay asleep is between 68 –72 degrees Fahrenheit. Each patient room
is equipped with its own thermostat.
Stop eating. Limit eating 3–4 hours before going to sleep. This may
prevent digestion problems which can interfere with your sleep.
Fragrances. Lavender and chamomile scents can be
calming and tranquilizing. Try body wash,
room spray, sachets, or pillows.
Sunshine. Try to get plenty of sunshine in the
morning by sitting close to a window. Keep the
blinds open and lower the lights at bedtime.
If you find you cannot rest because of hospital noise,
please call LOUD (Extension 5683). Your confidential call
will be handled quickly by one of our friendly operators.
Items in bold are available on the Comfort Cart.
Additional rest and relaxation items for purchase can
be found in the Guilded Lily Gift Shop.
For Our Visitors
Visiting hours. Regular visiting hours at Duke
Raleigh Hospital are 8:00 a.m. until 9:00 p.m.
We appreciate your assistance in maintaining
a peaceful, healing environment during “quiet
time”, when visitation is not permitted in ICU
and PCU: 2:00 p.m. to 4:00 p.m. and 2:00 a.m.
to 4:00 a.m. daily. If you are wishing to stay
with a patient overnight, you must obtain a visitor’s badge from the nurse’s station where the
patient is located. Overnight visitors must be at
least 18 years of age and must renew privileges
each night.
Visitors play an important role in a patient’s
recovery, but the health and well being of our
patients come first. Please do not visit a patient
if you have a fever, severe cold or flu or any
other illness. We ask that you limit visitors
to two at a time and stays should be brief so
others may visit, but most importantly, so your
relative or friend can rest.
Children. Children are welcome at Duke
Raleigh. We ask that parents/guardians supervise their children at all times. Please do not
bring sick children to visit. Children may not
spend the night with a patient in the hospital. If
you are scheduled for all-day tests in radiology
or any other department, please do not bring
your children with you.
Mail & flowers. Mail and flowers
should be addressed to patients
in care of Duke Raleigh
Hospital, 3400 Wake Forest
Road, Raleigh, NC 27609.
Please include the patient’s full name
and return address. Patients in ICU cannot receive flowers, balloons or gift baskets.
Cards, however, are welcomed and encouraged.
Flowers and mail received after discharge will
be redirected to the patient’s home address.
Security & safety. Duke Raleigh Hospital is
committed to providing a safe and secure environment for all patients, visitors, physicians
and staff. However, you should be alert to
your surroundings and notify the Public Safety
Department at 3911 of any unusual situations.
Public Safety shuttle service. The Duke
Raleigh Hospital Public Safety Department
offers a shuttle service for employees, patients
and visitors to enhance safety. The shuttle
service provides transportation to and from
all campus buildings and parking lots. To
request the campus shuttle service, call public
safety at 954-3164.
Valuables. Patients and visitors should leave
valuables such as jewelry, cash and credit cards
at home as Duke Raleigh will not be responsible for personal items. Public Safety, however,
can assist you in placing any valuables in the
hospital safe during your stay. You must call
Public Safety directly or ask your nurse to contact them on your behalf.
Cellular phones & electronic devices. Please
do not use cellular phones or other electronic
devices near ICU, Telemetry or the Emergency
Department.
The Guilded Lily gift shop. Visit The Guilded
Lily for that little “something special” to
brighten someone’s day. The shop is ready to
meet any gift giving need, from flowers, candy
and magazines to jewelry, gift cards and home
and garden decor. The shop is conveniently
located in the front lobby of the hospital.
Café hours and offerings. Located on the first
floor of Duke Raleigh Hospital, the hospital
café provides a variety of dining options for
employees and visitors. Visit the hospital café
during the following hours of operation:
Weekday Hours
Breakfast 6:30 a.m.–10:00 a.m.
Lunch/Dinner 11:00 a.m.–7:30 p.m.
Weekend Hours
Breakfast 7:30 a.m.–10:00 a.m.
Lunch 11:30 a.m.–2:00 p.m.
Dinner 5:00 p.m.–6:30 p.m.
Vending machines. Vending machines are
located inside the hospital dining room on the
first floor and outside of the Same Day Surgery
side entrance also on the first floor.
Duke Raleigh Gardens. The Duke Raleigh
Gardens are located adjacent to Medical Office
building 7 and offer a unique quiet haven for
patients, visitors and employees. This peaceful
retreat includes plants native to North Carolina,
walking paths and tranquil nooks for sitting
and resting.
Banking. There is one automated teller machine
located in the Duke Raleigh Café.
Internet access. Duke Raleigh Hospital is
pleased to provide free wireless internet access
for our patients and visitors.
CarePages. Duke Raleigh Hospital is pleased
to provide CarePages websites as a benefit to
families and their loved ones.
Through free, personalized CarePages websites, member can create their own community
of hope. In just a few easy steps, you can begin
to share your journey with others.
To create a CarePages website, please visit
CarePages.com/dukehealth and click on “create
a CarePages website” at the top of the page.
Nutrition Services
Welcome. All of us in Food and Nutrition Services extend a warm welcome to you. Our
staff is available to visit with you to discuss any questions that you may have regarding
food and nutrition services. We do want your stay with us to be as positive and comfortable as possible. Please call us at 954-3161 with any questions or concerns you
have regarding our services.
Information about your diet. During the course of your hospital stay,
your diet order may change several times. This can be due to tests, surgery, or your clinical course of treatment. Diets are ordered by your
physician and provided by the Food and Nutrition Services Department.
This brochure provides you some basic information about your current
diet and any other diet you may be on during your hospital stay. Please
be aware that some medications may alter the taste of your food. If you
have any dietary or nutritional needs, please contact your dietitian. We will
be glad to assist you.
Diet
General Indications
Foods Allowed
Foods to Avoid
Rest the GI tract
None
All
Clear Liquid diet
Pre- or post-operative, GI disturbances
Broths, gelatin, clear juices (apple, grape,
cranberry), clear soda, Popsicles, tea
All other foods
Full Liquid diet
Pre- and post-operatively, GI disturbances
All foods on clear liquid diet, strained cereals,
milk, pudding, ice cream, health shakes
All other foods
Regular
General diet
All
None
Heart Healthy, Low
Fat / Low Cholesterol,
Sodium controlled diet
Prevent fluid retention, prevent elevations
in fat and cholesterol blood levels
Foods prepared without salt or excess fat,
breads and cereals, fresh fruits & veggies,
lean meats and reduced fat dairy products
Highly processed foods such as canned soups, processed
meats (bacon, ham, sausage), fatty meats, table salt,
whole milk, butter, ice cream and rich desserts
Carb-controlled,
Diabetic diet
Control blood sugar levels related to diabetes,
help achieve or maintain a desirable weight
Foods prepared without added sugar,
fat, or sodium, unsweetened cereals,
unsweetened canned fruits, diet gelatin,
diet soda, sugar substitutes
Cakes, candies, regular sodas, fruit drinks, gelatin,
sherbet, high fat foods, processed meats
Renal diet
Restricts protein, sodium, and potassium;
mainly pre- and post-dialysis patients
Limited portions of protein, no more
than one serving of milk daily canned
fruits, rice, noodles, and sugar candies
Fruits and veggies high in potassium (tomatoes, banana,
oranges, potatoes), excess servings of protein foods such
as meat, dairy products, processed meats and salt
Soft Diet
Prevent or reduce GI stress
Soft and bland foods, canned fruits, cooked
vegetables, white breads, cream/broth soups
Fresh/raw fruits and vegetables (except bananas),
nuts, fried and highly seasoned foods
Pureed diet
For patients who have chewing and/
or swallowing problems
Pureed meats, vegetables, fruits, cereals, strained
cream, soup, ice cream, pudding, custard
Solid foods, highly seasoned foods
Fluid restricted diet
Fluids are restricted to prevent
excess fluid retention
Any fluid so long as it does not exceed
total amount of fluid allowance per day
Any fluid that exceeds the total amount
of fluids allowed per day
Sodium-controlled diet
Sodium is restricted to prevent excess fluid
retention and help control high blood pressure
Unsalted crackers, low sodium soups,
fresh fruits, vegetables, and meats,
foods prepared without added salt
Highly processed foods such as canned soups, processed
meats (bacon, ham, sausage), biscuits, and table salt
or"
NPO
You May
Prefer Menu
Your physician has ordered a diet for you that
best fits your nutritional needs and aid in your
recovery. Because of this, certain items may not
be available. Your selection will be provided
if allowed by your current diet order.
To Start"
Chicken, Beef, or Vegetable Broth (0)
Cream of Chicken Soup (10 gm)
Cream of Mushroom Soup (10 gm)
Vegetable Beef Soup (14 gm)
Side Garden Salad (0)
Italian · 1000 Island · French · Ranch
Main Courses"
Chef Salad (22 gm)
Fresh Fruit & Cottage Cheese Plate (32 gm)
Pizza Cheese or Pepperoni (46 gm)
Hamburger or Cheeseburger (25 gm)
Veggie Burger (34 gm)
Grilled Chicken Sandwich (31 gm)
Hot Dog (19 gm)
Cream of Wheat (20 gm)
Peanut Butter & Crackers (24 gm)
Cottage Cheese (5 gm)
Assorted Yogurt (15 gm)
Celery & Carrot Sticks (0 gm)
Potato Chips (17gm)
Apple (25 gm) · Banana (27 gm) · Orange (22 gm)
Sandwiches)"
(Sandwiches (25 gm unless stated otherwise)
Turkey · Ham · Cheese · Tuna Salad
Grilled Cheese · Chicken Salad
Peanut Butter & Jelly (35 gm)
White · Wheat
Mayonnaise · Mustard
Lettuce · Tomato
Lighter Choices"
Biscuit (25 gm)
Bagel w / Cream Cheese (32 gm)
Cheerios (12 gm) · Rice Krispies (16 gm)
Corn Flakes (18 gm) · Granola (52 gm)
Raisin Bran (27 gm)
Grits (22 gm) or Oatmeal (19 gm)
Sweets"
Gelatin(19 gm) · Diet Gelatin (2 gm)
Pudding Vanilla or Chocolate (25 gm)
Ice Cream Vanilla or Chocolate (14 gm)
Cookies Chocolate Chip, Sugar (48 gm)
Applesauce (21 gm)
Hot Chocolate (23 gm)
Lact-Aid Milk (13 gm)
Soy Milk (10 gm)
Chocolate Milk (28 gm)
Buttermilk (12 gm)
To Order"
Please call x 3161 from your room phone.
*For those patients who are diabetic, the carbohydrate
content of the items a part of your diet are located in
the parentheses. This will assist you in making meals
selections that are our diet.
TIGR Patient Education Videos Program Guide
Welcome to your Patient Video Education Service
How to view your video. Dial 4966, you
will be told: Press 1 for English Instructions
or Press 2 for Spanish Instructions. You
will be asked: Which video do you want to
view? Using the telephone keypad, enter the
3 numbers of the video you have chosen.
TIGR will tell you which channel to watch.
For the following areas, please use the staff
ID and passwords to access the TIGR video
system. (These areas do not have bedside
patient phones.)
Staff ID
Password
ICU
111111#
1111#
ED
333333#
3333#
SDS
444444#
4444#
Radiology
555555#
5555#
The Diabetic Education Channel Line Up
Taking Insulin
Making Lifestyle Changes
Basic Skills for Controlling Diabetes
Preventing Diabetic Foot Ulcers
Video Title
Video Time
300
Introduction to Heart Disease Risk Factors
(15:00)
301
Secondary Prevention of Heart Disease (CC)
(19:00)
302
Atrial Fibrillation
(12:00)
303
Coronary Angiography & Angioplasty 2nd Ed (CC)
(15:00)
305
(CHF) Taking Care of Your Heart
(14:00)
306
Spanish: (CHF) Taking Care of Your Heart
(14:00)
307
Living with Your Pacemaker
(14:00)
308
Understanding Pacemakers: Pre-implantation
(18:00)
309
The Heart of the Matter: Living with your ICD
(11:00)
Medications
#
Video Title
Video Time
310
Coumadin Therapy & You (2008)
(18:00)
311
Lovenox: Learning the Convenient Steps (2007)
(12:00)
8:00, 10:00
312
Staying Active and Healthy with Blood Thinners (2009) (CDC)
(15:00)
PM
12:00 noon, 2:00, 4:00, 6:00, 10:00
313
(15:00)
AM
8:30, 10:30
Spanish: Staying Active and Healthy with
Blood Thinners (2009) (CDC)
PM
12:30, 2:30, 4:30, 6:30, 8:30
AM
9:00, 11:00
PM
1:00, 3:00, 5:00, 7:00, 9:00
AM
9:30, 11:30
200
Taking Insulin
(20:00)
PM
11:30, 3:30, 5:30, 7:30, 9:30
201
Spanish: Taking Insulin
(20:00)
202
Making Lifestyle Changes (2008)
(19:00)
203
Spanish: Making Lifestyle Changes (2008)
(19:00)
Video Time
204
Basic Skills for Controlling Diabetes (2008)
(12:00)
205
Spanish: Basic Skills for Controlling Diabetes (2008)
(12:00)
206
Preventing Diabetic foot Ulcers (2008)
(18:00)
207
Spanish: Preventing Diabetic foot Ulcers (2008)
(18:00)
Diabetes
#
Video Title
100
Duke Medicine: Partners In Safety:
Keeping You Safe (2008)
(12:00)
101
Duke Medicine: (Spanish) Partners In Safety:
Keeping You Safe (2008)
(12:00)
102
Hand Hygiene Saves Lives (2006)
(5:29)
103
Spanish: Hand Hygiene Saves Lives
La higiene de las manos salva vidas: (2006)
(5:31)
104
Partners in Care: Preventing Falls
(11:00)
105
Spanish: Partners in Care: Preventing Falls
(11:00)
Oncology
#
#
AM
Patient Admission
#
Cardiology
Video Title
Video Time
110
Controlling Cancer Pain
(12:00)
111
Cancer Clinical Trials
(19:00)
112
Zometa and Bone Metastasis 10:00
(10:00)
113
Welcome to Duke Oncology Video
(12:00)
Video Title
Video Time
Respiratory/Pulmonary
#
Video Title
Video Time
400
COPD: Chronic Obstructive Pulmonary Disease
(17:00)
401
Breathing Training & Pulmonary Illness
(10:00)
402
Smoking: Getting Ready to Quit
(15:00)
403
Guide to Stop Smoking
(15:00)
404
Spanish: Guide to Stop Smoking
(15:00)
405
Pleurx Chest Drainage
(10:00)
406
Spanish: Pleurx Chest Drainage
(10:00)
407
Xolair: Introduction
(18:00)
General Surgery
Neurology/Orthopedics
#
Video Title
Video Title
Video Time
Video Time
500
Stroke (2008)
(10:00)
700
Coloplast: Life After Your Ostomy (2007)
(11:00)
501
Scoliosis: Dr. H. Hey (2007) lecture
(45:00)
701
Spanish: Coloplast: Life After Your Ostomy (2007)
(11:00)
702
Convatec: Sur fit Natura: Ostomy Self Care Guide
(15:00)
703
Spanish: Convatec: Sur fit Natura: Ostomy Self Care Guide
(15:00)
704
Convatec: Active Life Self Care Ostomy Guide (2006)
(12:00)
705
Ostomy Supplies & Discharge Planning (2008)
(14:00)
706
Living With An Ostomy (2009) United
Ostomy Associations of America
(15:00)
707
KCI-NPWT, The Active VAC Home Unit
(20:00)
708
Spanish: KCI-NPWT, The Active VAC Home Unit
(20:00)
709
Sensura Coloplast Ostomy / Urostomy Instructions
(11:00)
710
Hollister Ostomy Education Modules 8-19
(How to use a pouching systems)
(34:00)
711
Hollister Ostomy Education modules 1-7
(Which pouching system is right for you?)
(18:00)
General Medicine
#
Video Title
Video Time
600
Adult Male: Intermittent Self Catheterization (2008)
(14:00)
601
Adult Female: Intermittent Self Catheterization (2008)
(14:00)
602
Venous Leg Ulcers: A guide for Patients
and Caregivers (2008)
(21:00)
603
Spanish: Venous Leg Ulcers: A guide for
Patients and Caregivers (2008)
(21:00)
604
Pressure Ulcers: What Caring People Need to Know (2008)
(14:00)
605
Tube Feeding at Home: The Road Ahead (Abbott-2009)
(32:00)
606
Tube Feeding at Home: Tube Feeding
Techniques (Abbott-2009)
(32:00)
ARTS Channel Selections
Video Title
Relaxation and Pain Reduction
Video Title
904
Pacific Light Video: for relaxation
and stress reduction
Video Time
(36:00)
Video Time
900
Carolina Ballet Presents “Monet Impressions”
n/a
901
Carolina Ballet Presents “Innovations”
n/a
902
Carolina Ballet Presents
n/a
903
Carolina Ballet Presents “Swan Lake”
n/a
TIGR Patient Education Videos Highlights
Patient Safety Video. Plays continuously on Channel 46. This video shows how you
and our staff together, make your stay a safe one.
The Diabetic Education Channel. Plays continuously on Channel 48.
A must see for any patient or family member dealing with diabetes.
The ARTS Channel 45. Featuring “The Carolina Ballet.” Video selections 147 thru
150. Pacific Light: This award winning stress reduction-relaxation video successfully
alleviates acute fears and anxiety. Video Selection #154. Experience the power of
healing peace.
Tim Janis’ In Room Symphony. Plays continuously on channels 51 & 52. A relaxing
blend of music and picturesque videos of the American landscape, original music by
the award winning composer Tim Janis.
Viewing And Listening
TV And Music Channel Guide
TV Channel Guide
XM Music Channels
Channel
Program
Channel
Program
2
WLFL – 22
41
CNN Headline
3
WRAL – 5
42
The Weather Channel
4
WUNC – 4
43
CNBC
5
n/u
44
MSNBC
6
WNCN – 17
45
TIGR Channel—1 Pt Ed
7
WKFT – 40
46
TIGR Channel—5 Pt Ed
8
n/u
47
TIGR Channel—2 Pt Ed
9
WTVD – 11
48
TIGR Channel—6 Pt Ed
10
CNN
49
TIGR Channel—3 Pt Ed
11
n/u
50
TIGR Channel—7 Pt Ed
12
UPN – 28
51
TIGR Channel—4 Pt Ed
13
WRAZ – 50
52
TIGR Channel—8 Pt Ed
14
Oxygen
53
F/X
15
Nickelodeon
54
Game Show Network
16
CCSPAN
55
Logo TV
17
CSPAN 2
56
Military Channel
18
Univision
27
NFL Network
19
Galavision
58
ESPNU—College Sports
20
E! Entertainment
59
CSTV—College Sports
21
Fuel TV
60
ESPN
22
G4
61
ESPN 2
23
Animal Planet
62
ESPNews
24
Sci-Fi
63
ESPN Classic
25
USA
64
Speed Channel
26
TNT
65
TV One
27
A&E
66
SOAP Network
28
ABC Family
67
TV Land
WE—Womens
29
History Channel
68
30
Discovery
69
Comedy Central
31
Discovery Health
70
Current TV
32
National Geographic
71
Fox News Channel
33
The Science Channel
72
Lifetime
34
Bloomberg
73
MTV
35
Cartoon Network
74
MTV 2
36
TBS
75
VH 1 Classic
37
BET
76
VH 1 Classic
38
AMC
77
Court TV
39
TLC
40
Spike
Channel
Description
78
BigTracks
From mullets to air guitars, Big Tracks picks up where Top
Tracks leaves off. . . these are the biggest classic rock hits
from the mid 70s through the early 90s.
79
Bluesville
Bluesville is like a beginning course in art history. We
play music of the forefathers and mothers from the 20s
and 30s and we play the most contemporary blues acts of
today, without forgetting all the great artists in between.
80
Highway 16
Highway 16 is your home for Today’s Top Country Hits
featuring the latest from country music’s biggest stars
and hot new artists. You’ll also hear in-depth, exclusive
interviews with all of today’s hit makers, including XM
World Premieres of new album releases and intimate
introductions to hot country newcomers!
81
Spirit
Glory is what gospel is all about . . . the glory of its
inspirational message and the sheer glorious sound of
the music. Let your heart soar with your favorite gospel
recordings of all time on Spirit.
82
The Blend
A great blend of music from the 70s through today...
nothing too sleepy and never any rap or hard rock, The
Blend plays the biggest superstars of pop music from the
past 30 years...it’s the musical soundtrack of your life.
83
The Groove
R&B is the international language of partying and The
Groove goes back in the day every day with all the great
R&B headliners from the mid 70s through the 80s. You’ll
hear a great mix of R&B, funk, dance, and party music
along with some songs you forgot you knew.
84
The Heart
The Heart plays the biggest love songs and lite rock
favorites from the 60s through today. This is the perfect
place to relax, unwind, and lose the stress.
85
Watercolors
Cool, Contemporary Jazz instrumentals, and hip vocals
create a muted musical backdrop of sophistication on
Watercolors. These groovy sounds expand the boundaries of smooth to not only seduce and relax but to engage
and inspire.
86
XM Classics
All genres and all eras of classical music are offered in
a style that mixes unassuming authority with genuine
friendliness and enthusiasm. XM Classics strives to
inform, entertain and inspire, believing without apology
that music is one of the greatest gifts that humankind has
bestowed upon itself.
87
XM Pops
XM Pops is classical music for ever one . . . the classical
music you know, even if you don’t think you know
classical music. These are the biggest names in classical
music history, and their best pieces of music.
Entertainment
My Medication List
For your safety keep this form current. Always bring the list with you
to all doctor and hospital visits or anytime you go for tests.
Name _________________________________________________________________________________________________
Doctor ___________________________________________________________ Phone _______________________________
Pharmacy __________________________________________________________ Phone _______________________________
IMMUNIZATION RECORD (Date last received for the following)
Date Last Received
Pneumonia Vaccine
Date Last Received
Hepatitis Vaccine
Date Last Received
Tetanus
Date Last Received
Other
Date Last Received
Flu Vaccine
Date Last Received
Other
ALLERGIES AND REACTIONS (Please describe)
Allergic to:
Describe Reaction
List all medicines you are currently taking: prescription and over-the-counter medications.
Examples: aspirin, vitamins, herbs, oxygen, inhalers. Include medications taken as needed.
Name of Medication
Date Started
Dose (mg, drops, etc)
When Taken
Reason for Taking
S
L
E
E
P
T
A
T
S
O
M
R
E
H
T
M
N
D
S
Y
Y
T
I
S
R
E
V
I
D
A
T
C
E
P
S
E
R
I
E
T
V
O
L
U
N
T
E
E
R
Y
R
A
T
E
I
D
E
S
C
I
C
O
U
R
T
E
S
Y
S
E
R
V
I
C
E
I
N
C
N
N
K
R
O
W
M
A
E
T
C
O
M
F
O
R
T
C
I
H
A
U
F
C
N
O
I
T
A
C
I
N
U
M
M
O
C
A
H
A
R
M
A
Y
R
D
T
H
M
E
O
I
F
S
S
A
P
S
S
I
I
H
T
O
O
A
N
U
L
P
S
I
A
E
S
T
K
T
I
E
C
E
E
J
N
P
L
T
I
O
S
N
U
R
G
E
G
A
R
M
O
C
puzzle
Time
Medication
Volunteer
Admission
Comfort
Discharge
Housekeeping
Safety
Communication
Teamwork
Sleep
Respect
Discharge
Diversity
Sunshine
Service
Relax
Community
Fragrances
Achievement
Nurse
Thermostat
Patient
Hospitalist
Courtesy
Dietary
T
N
E
M
E
V
E
I
H
C
A
E
S
R
U
N
S
M
F
J
e
Duk icine
e
M da
Plaz
e
Duk igh
e
Ral ens
d
Gar
Registra
tion/
Same D
ay Surg
ery
Public Safety Shuttle Service
The Duke Raleigh Hospital Public Safety
Department offers a free shuttle service
for patients and visitors to enhance
safety. The shuttle service provides
transportation to and from all campus
buildings and parking lots. To request the
campus shuttle service, call public safety
at 954-3164.
3400 Wake Forest Road
Raleigh, NC 27609-7373
dukeraleighhospital.org
1305
Building
Outpatient Services at Duke Raleigh Hospital
Duke Raleigh Hospital offers a variety of
outpatient services conveniently located on
our campus:
Duke Raleigh Hospital is the first hospital in
North Carolina to receive the Hallmarks of
Healthy Workplaces designation by the North
Carolina Nurses Association Professional
Practice Advocacy Coalition (NCNA).
The nursing recognition is given to facilities
that have developed healthy workplaces
for nursing staff and advocate nursing
involvement in all facets of the organization
to provide the highest level of patient care.
Duke Raleigh Hospital has achieved MagnetTM
designation for excellence in nursing by the
American Nurses Credentialing Center (ANCC).
Only 5 percent of the nation’s hospitals have earned
this designation, the highest level of national
recognition to health care organizations that
demonstrate sustained excellence in nursing care.
Duke Raleigh Cancer Center: 919-862-5400
Duke Raleigh Cancer Center provides
state-of-the-art care that’s also friendly,
convenient, and easily accessible. Services
include medical oncology, radiation oncology,
gynecologic oncology, surgical oncology as
well as support services.
Diabetes Center: 919-954-3616
The Diabetes Center is a comprehensive service providing diabetes self-management
education to individuals with diabetes. Our
team of certified diabetes educators works
closely with the patient’s physician on plans to
improve and maintain blood glucose control.
Outpatient Imaging Center: 919-862-5200
The center is located on the first floor of the
Duke Medicine Plaza and offers radiography
services including the latest technology in
computed tomography (CT scans), bone density, mammography and ultrasound.
Outpatient Rehabilitation: 919-954-3492
Our diversified, dedicated and experienced
staff provides one-on-one therapy in the
areas of physical, occupational and speech
language therapy.
Plaza Pharmacy: 919-954-3921
We offer medication counseling by a
Pharmacist, ostomy supplies, Insulin pump
supplies, over-the-counter products and prescription compounding. The Plaza Pharmacy
also accepts most third party insurance plans.
Sleep Lab: 919-862-5863
The Duke Raleigh Hospital Sleep Lab is available to patients suffering from a variety of
sleep disorders including snoring, sleep apnea
and restless leg syndrome.
Wellness Center: 919-954-3174
Whether serving someone with special needs
including cardiac or pulmonary rehab or
someone simply looking to develop a healthier
lifestyle, the Wellness Center is fully equipped
to meet individual needs through a variety of
specialized programs.
Wound Healing Center: 919-862-5573
Our center includes a comprehensive, multidisciplinary service for chronic wound treatment including hyperbaric medicine with the
resources of the only hyperbaric fellowshiptrained physician in Wake County.