CHRISTIAN COUNSELLING SERVICES
WHERE HOPE HAPPENS
.
ANNUAL REPORT 2013-2014
OUR MISSION
Christian Counselling Services exists to facilitate the healing power of Christ in
people's lives through the provision of professional counselling services,
community education, and student training.
OUR VISION
“We give ourselves wholeheartedly to our mission for we see a future of restored
individuals living legacies of positive impact in their families, workplaces and
communities.”
OUR VALUES
1. Love: Dignity, respect, and compassion for each individual
2. Integrity: Trustworthiness of action
3. Excellence: Commitment to improvement in effectiveness
2013-2014 Annual Report
1
A Christian Counselling Services Success Story
— Ruth Keighley
TABLE OF CONTENTS
2
Message from the
Board of Directors
3
Message from the
Executive Director
6
Financial Overview
7
Audited Financial
Statements
18
2013-2014 Staff
19
Thank you to our
partners
Years ago, Ruth Keighley sought help from a counsellor at
Christian Counselling Services to battle the pain of addiction and
depression in her life. As she began to sort through the events of her
past, she discovered how the sexual abuse she had experienced as
a child had profoundly affected her mental and emotional health. She
sought to cover the tremendous pain by numbing out with alcohol
and soon the addiction took over her life. Through the loving care
offered to Ruth by a counsellor at Christian Counselling Services,
Ruth slowly began to sort through the web of abuse and pain in her
life and put one foot in front of the other on a path to healing.
Ruth describes the counselling she received as “the foundation
for the rest of my healing journey. I realized that no matter how good
the treatment program was, when it didn’t offer Christ, it was limited
in the amount of help it could give.” Ruth chronicles her journey in
her book “Healing for an Unquiet Mind”.
Ruth has now come full circle and is in the final stages of completing her Master’s Degree in Marriage and Family Therapy. She
recently completed her internship at Christian Counselling Services
providing counsel and support to others in need of hope and healing.
Christian Counselling Services
2
Message from the Board of Directors
.
2013 will likely be described as a year of many changes and challenges. In any ministry, there are changes in staff
and at the level of the Board of Directors – and Christian Counselling Services (CCS) is no exception. There were
some staff this year that moved to another province, and those who made career changes, but we want to thank
them for their time at CCS and we pray that the Lord will continue to guide them. These changes have had an impact on our finances, until we can backfill some posi“The Board of a Christian organization is the
tions.
Regardless of these changes to the CCS family, people of God in community, the Body of Christ,
with members having differing gifts, wisdom
we can’t help but reflect on God’s goodness. The Lord
and functions. The group’s life should be
had impressed on many in 2013 to give sacrificially
through time in prayer, volunteering and by giving
formed by Scripture, prayer, silent waiting,
financially. The Fall Fundraising Banquet was another witnessing, and serving. Their meeting is not a
example of many who wanted to contribute to this gathering of individual people with business to
event. This included a sponsor for the evening costs, a
transact, but is the
flower shop that donated centerpieces, and a
functioning Body of Christ.”
photographer who donated their time for the
~ Charles Olsen “Transforming Church Boards into
evening. The Lord has sustained this ministry and we are
Communities of Spiritual Leaders”
so grateful.
Early in 2014 both the Staff and Board of Directors joined together for a retreat. This was an inspirational
time, as everyone shared many things that the Lord has been doing in their lives and also what He is doing in the
ministry of CCS. This was a time that the Lord brought together the team He has brought to CCS, and I can truly say
that there was a strong presence of the Lord at this meeting.
On behalf of the Board, we want to recognize our Director Heather Tomes for her faithful stewardship of
CCS. The spiritual direction she continues to strive for is developing God’s ministry and has built the integrity of CCS
within the community.
I would also like to thank the Board of Directors at CCS, for their commitment and efforts this past year. We
continue to work well together, and have learned together that this is the Lord’s ministry, and we are the stewards.
As we look to 2014, we wait in anticipation for what the Lord will do with CCS. We continue to pray that we
will have an impact within our community, and that we will see those who are hurting healed. We also continue to
look for ways to improve the bottom line at CCS, and strive to stabilize our operating budgets to meet the growth
and demand for our services.
Name
Position
Committee
Graham Allison
Chairperson
Executive, Finance, Building
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Submitted by Graham Allison
Desmond Guenther
Treasurer
Executive, Finance
Chairperson of the Board of
Directors
Nina Strobel
Secretary
Executive, Events
Doug Waind
Member at Large
Maintenance
Joyce Jackson
Member at Large
Board Development
Thank you to the Board of Directors for ensuring that Christian Counselling Services
remains focused on its mission in the community of providing Christ-centered counselling services to people from all walks of life. Your strong faith-filled leadership
has contributed to the success of this past year.
~ Heather Tomes, Executive Director
2013-2014 Annual Report
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Message from the Executive Director
With the continued development at Christian Counselling Services, 2013 can best be described as a year that
further solidified the foundation God is preparing at CCS for future growth and impact.
Here are some of the main highlights from this past year:
Professional Counselling Services: Despite staff changes in our counselling team during 2013, we are
experiencing the benefit that accompanies having counsellors who are committed to CCS over the long-term
and who possess a professional reputation of excellence in the provision of counselling services. When new
clients were asked how they were referred to CCS over this past year, the majority of respondents indicated
they were referred by a friend or family member who had personal experience with CCS. This is a
tremendous complement to our counselling team.
Further evidence of the impact that our counsellors are making in people’s lives comes through the
overwhelmingly positive responses recorded on the feedback forms we ask clients to complete after their
first counselling session. This year we impacted over 3,000 people in 2,656 counselling sessions from all walks
of life and backgrounds who crossed through our doors seeking help. Thanks to the generosity of our donors,
we were able to provide subsidies to 63% of the people who came to CCS for support this year. We continue
to pray that other financial supporters will accept the invitation to invest in CCS so that we can continue to
offer services to everyone in the community who want to come to CCS for help.
Continued...
Christian Counselling Services
4
Community Education: Providing accessible and practical information on important mental health topics
continues to be an important part of our mission in the community. It is estimated that we reached over 350
people alone through the Lunch N Learn seminars we offered this year. This number does not include those
impacted by workshops and presentations we provided to a number of churches and community organizations on
topics like stress, depression, and self-esteem, nor does it include the consultation and supportive services we
provided to pastors, church staff, ministry leaders, and community organizations throughout the year.
Student Training: It is implicit in our mission as an organization to train future generations of Christian
psychologists and counsellors, and at the same time, this allows us to reach out in the community by
providing low-fee counselling services to the general public. We were fortunate to have student placements from a
variety of Masters-level programs across western Canada this year and we are grateful for the impact the students
have had in reaching into people’s lives with the hope and healing of Christ.
Relationship-Building and Communication: Organizational health and strength is maximized when relationships
are strong internally and externally. There was significant progress this year in deepening relationships both at the
staff level and the board level, as well as between these two groups. Internal communication has been enhanced
through daily staff prayer times and weekly prayer updates. Communication has also been strengthened with
donors, prayer supporters, churches, and past clients through new initiatives by our Donor Relations Coordinator
including the monthly e-newsletter, the Pastor’s Breakfast, Celebration events, and excellent printed materials
that convey our mission and invite the community to join us in facilitating the healing power of Christ in people’s
lives! Progress has also been made in recording statistical information and receiving written feedback from clients
to enable us to more effectively document and report the important impact CCS is making in the community.
Continued…
2013-2014 Annual Report
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Future Focus:
Key areas of focus in the year ahead include:

Creating more awareness of CCS and bringing understanding to the community of the linkages between
mental health and spiritual well-being. To this end, we are moving forward with providing more community
support groups, seminars, and a professional conference in 2014

Strategically adding to our clinical team with a focus on men’s issues, and children/youth issues

Seeking out more Employee Assistance Program opportunities to strengthen our referral networks

Supporting counsellors through certification and registration processes

Inviting businesses, churches, and other funding partners to invest in the mission of CCS
The achievements outlined in this report have only been made possible because of the guidance and direction of
our Lord and Savior, Jesus Christ, who deserves all the honor, praise, and glory for His great love that moves
mountains to save, rescue, redeem and restore the lives of the broken and hurting. It is because of Him that
Christian Counselling Services exists. Our outreach to so many people this year has only been possible due to His
sustaining grace, and the work of His Spirit in bringing people who are committed to supporting this important
work. I am most grateful for the heart of Christ that truly shines through our staff team, Board of Directors, and
the dedicated people who stand alongside us in committed prayer and giving.
Heather Tomes, M.Ed., R.Psych.
Executive Director and Registered Psychologist
Christian Counselling Services
Christian Counselling Services
Financial Overview
It is my pleasure to provide the following summary of the financial performance of Christian Counselling
Services for the year ended December 31, 2013.
We have seen some financial challenges this last fiscal year due to some staffing transitions and continued
maintenance on our existing facility. These challenges have resulted in a substantial financial loss position.
However, the 2013 fiscal year has also seen donations increase not only in amount but also in the percentage
of funds received compared to the 2012 fiscal year. Costs from the 2012 fiscal year to the 2013 fiscal year
have also stayed relatively consistent in amount and as a percentage of total costs.
On behalf of the Board of Directors and Staff at Christian Counselling Services, I would like to thank all that
have and continue to contribute financially to our Ministry of Hope.
Desmond Guenther, CGA
Treasurer
Receipts
2013 Fiscal Year
Donations
36.1%
Counselling Fees
61.0%
Other Income
2.9%
Total Receipts
100.0%
$
300,371
100.0%
$
321,093
Salary and benefits
71.3%
$
246,676
73.0%
$
237,316
Fundraising and advertising costs
13.2%
45,542
11.1%
35,971
Building Operations
5.3%
18,477
4.3%
14,107
Office Costs
8.7%
29,924
10.4%
33,922
Other Costs
1.5%
5,172
1.2%
3,852
Total Expenditures
100.0%
$
2012 Fiscal Year
108,819
183,942
8,610
30.7%
$
64.8%
98,686
208,006
4.5%
14,401
Expenditures
Excess of receipts over expenditures
(expenditures over receipts)
$
345,791
($
44,420)
100.0%
$
325,168
($
4,075)
6
2013-2014 Annual Report
18
2013 – 2014 Christian Counselling Services Staff
COUNSELLING
ADMINISTRATION
AND DEVELOPMENT
PRACTICUM STUDENTS
Carol Epp
Erica Hoare, Office Manager
Ashley Van Norman
Cindie Neudorf
Kendall Bachtold, Donor Relations Coordinator
Meranda Legare
Gwen Gleason-Graham*
Mollie Klassen, Administrative Assistant
Ruth Keighley
Heather Tomes
Meranda Andersen
Rodney Cox*
*Employment ended in 2013-14
Sarah Yaremko*
“Each day I am privileged to see the transformation in each client by the unique way that
they carry themselves in and out of our office and the spirit that comes along with them. “
- Mollie Klassen, Administrative Assistant
“I enjoy the work I do at CCS because it’s like coming home every morning. Home to a family
that loves, supports and encourages one another as we work with the gifts God has
given each one of us.” - Erica Hoare, Office Manager
“Many clients come in to my office feeling defeated and worthless. It is a wonderful gift for me
to see them blossom as they experience validation and are then able to look at their problems
through a new lens, and begin to confidently rebuild meaning and relationships.”
- Carol Epp, Counsellor
“I enjoy the work I do at Christian Counselling Services because I am able to meet people
wherever they are emotionally and spiritually and empower them to make changes in their
lives.” - Cindie Neudorf, M.A., RCC, Counsellor
“The work I do at Christian Counselling Services gives me the opportunity to aid others in
development and change in the areas they want to work on.”
- Meranda Anderson, Counsellor
“Thank you to our counselling, administration, and development staff for all that you do to create a safe
place of refuge for people from all walks of life who are hurting and in need of support and healing in
our community. The LORD sees the sacrifices you make each day because of your commitment to the
ministry which He has called you to do. ”
– Heather Tomes, Executive Director
Christian Counselling Services
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Thank you to our funding partners
Axon Development Corporation
Neveling Medical Profession
B.P. Banister Ltd.
Q Line Trucking
CIBC Wood Gundy
Quality Electric Ltd.
Dr. Bernard Olson Dental Prof. Corp.
Shercom Industries
Elim Church
Supreme Steel LP
Erindale Alliance Church
The Murray & Audrey Neufeld Charitable
Fort Garry Industries
Foundation
Frontline Truck & Trailer
The Neufeld Charitable Foundation
Graycon Group Ltd.
Thunder Ridge Farms
Hope Fellowship Church
Ursulines of St. Angela's Convent
James Best Medical Clinic
Wendland Ag Services Ltd.
Kessler Agencies
WMCZ Legal Professional Corporation
Kozan Insurance & Investment Services Inc.
Wright Construction
And thank you to the many, many unnamed individuals who gave financially and prayerfully
to support the work of Christian Counselling Services in
facilitating the healing power of Christ in people’s lives throughout 2013.
"To each of you who have invested in the ministry of Christian
Counselling Services, I extend my deepest and sincerest thanks! In
2013 I was privileged to join the staff team at Christian Counselling
Services as the Donor Relations Coordinator. But my first connection
with CCS actually occurred six years ago when I came to CCS for
counselling. I can confidently say that the life-changing
transformation that occurred in my life, and that occurs in the lives of
those who come to CCS, would not be possible without the support of
generous people like you!"
- Kendall Bachtold, Donor Relations Coordinator