Ann Tepfenhart
Indirect Spend Contract Manager, Domtar
Frank Raimondo
Senior Director, Equifax
Cutting Mobile Device Costs Without
Compromising Corporate Security
• Bring Your Own Device policies are a mixed blessing:
they eliminate the cost of maintaining and upgrading
mobile devices, but you lose the control over managing
its content and open up your network to possible
security and privacy holes. This session will discuss the
benefits and drawbacks of BYOD, as well as other costsaving strategies around mobile devices, such as:
Working with carriers to lower replacement costs
• Implementing corporate security software on
employee devices
Agenda
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Implementing BYOD
Factors to Consider
Other Strategies to Reduce Costs
Questions & Answers
Implementing BYOD
A Case Study -- Domtar
• Prompt was HR, not cost-driven
• Device distribution before policy change:
Device
BlackBerry
iPhone
iPad
Android/Other
Total
876
166
128
103
• Corporate service agreements with Verizon,
AT&T, Bell Mobility, Rogers and Telus
Implementing BYOD
A Case Study -- Domtar
• Developed a task force that included
Purchasing, IT and HR
• We also included the service providers in
implementation discussions
• While the options for consumer plans and
pricing differ from our negotiated corporate
plans, IRU spend contributes to overall spend,
which dictates our discount level for both CRU
and IRU lines
Implementing BYOD
A Case Study -- Domtar
• A new Mobile Device Plan
– Plan is applicable for all Domtar divisions and companies
• Two paths in the plan
Mobile Device Allowance Plan
 A BYOD (Bring Your Own Device)
Plan
 Preferable options for most
employees
Corporate Mobile Device Plan
 Requires VP of business unit
approval
 Restricted usage within the
company
Implementing BYOD
A Case Study -- Domtar
• Who Remains on the Corporate Plan?
Only those with VP or SVP approval, based on the
following criteria:
• Bargained for employees
• Group (shared) phone
• Frequent international travel
• BYOD Monthly Allowance
Four allowance levels, based job function
Implementing BYOD
A Case Study -- Domtar
Voice Only Cell Phone Level
• Employee has minimal requirements for a mobile
phone for their work.
• Works at a single location, but may work remotely
at times.
• Availability may be required outside of regular
business hours.
• Requires only phone and or text services .
Implementing BYOD
A Case Study -- Domtar
Entry Level Allowance
• Travels occasionally to different Domtar locations.
• Works at a single location, but may work remotely
at times.
• Availability may be required outside of regular
business hours.
• Requires phone, email, data, and or text services
Implementing BYOD
A Case Study -- Domtar
Full Level Allowance
• Travels frequently to different Domtar locations
and often works remotely.
• Availability may be required outside of regular
business hours.
• Needs access to information anywhere, at any
time.
• Needs fast access to information and connection
Implementing BYOD
A Case Study -- Domtar
Extensive Business Traveler
• Away from their office most of the time.
• Travels internationally on a frequent or regular basis.
• Travels continuously to different Domtar locations,
customer sites, and/or internationally.
• Availability may be required outside of regular
business hours.
• Needs access to information anywhere, at any time.
• Needs fast access to information and connection
Implementing BYOD
A Case Study -- Domtar
• Employee lines are transitioned to IRU, as their individual
contracts expire
• Employee selects consumer plans and features to cover both
their personal and business needs
• Employee makes personal decisions involving device,
insurance protection and accessories, none of which is
reimbursable beyond the allowance level determined by the
manager
• Cost Neutral – soft savings of service plan administration has
been offset by administration of T&E reimbursement
Factors to Consider
• BYOD may reduce equipment management costs, but the may increase
administrative costs depending on how reimbursement is structured
(expense reports or payroll deduction)
• What effect does BYOD have on governance? Is governance possible?
• What happens to an employee that goes on an overseas trip? If they
bring home a bill for $10K, what happens then under BYOD?
• Does BYOD truly remove devices from the cellular equation? Is the
corporate infrastructure able to handle all the different types of device
(BB, Android, iOS)?
• What about infrastructure costs to support BYOD (e.g. AirWatch, App
Whitelisting, Other MDM’s, etc.)
• Is Security willing to accept the risks associated with opening “data escape
vectors”? What is the nature of the data that is exposed (trade secrets?
PII?)
• Is performance affected by MDM technology (e.g. Using the AirWatch
browser rather than Safari)
• Is mobility following the same trajectory as Internet Service in the home?
It used to be a benefit and now is thought of as a utility.
Other Strategies to Reduce Costs
• Leverage mobile spend with other telecom to
gain negotiating power on services
• Landline, long distance, datacom
• IRU spend of employee’s personal and family lines
• Negotiate directly with device manufacturers
to reduce device costs