NEW ORGANIZATIONAL CHALLENGES FOR
HUMAN SERVICE WORK:
Stockholm, 11-13 October 2001
Program
Please note that all conference activities take place in the Björling hall, unless otherwise noted.
Program
Wednesday October 10
18:00 – 20:00
20:00 – 22:00
Registration
Hotel lobby
Welcome reception for early arrivals, Vasasalen
Thursday October 11
09:00-10:00
Registration
Hotel lobby
10:00-10:15
Opening of the conference
Magnus Sverke & Marie Söderfeldt
10:15-11:00
Keynote presentation
Session chair: Magnus Sverke
Wilmar Schaufeli (Utrecht University, the Netherlands):
Burnout in the human services: fact or fiction?
Oral session: The changing nature of human service work.
Session chair: Magnus Sverke
David Guest (King’s College, UK): Influences on the impact of newly
created jobs in the health service
Kerstin Isaksson (National Institute for Working Life, Sweden), M
Josephson & E Vingård: Content and state of the psychological
contract of public sector employees in Sweden
Jan Öhrming (Södertörn University, Sweden) & M Sverke: Transition
into privatization: A longitudinal study of two Swedish emergency
hospitals
Christian Korunka (University of Vienna, Austria): New Public
Management (NPM) and Quality of Working Life: Strain and job
satisfaction related to organizational changes in the public sector
Lunch
11:00-12:30
12:30-14:00
14:00-15:00
Poster session 1A:
Stress, burnout, and well-being
Session chair: Marie Söderfeldt
Ulrika Eriksson Hallberg
(Stockholm University,
Sweden) & M Sverke:
Burnout: Examining the
construct validity of the
Maslach Burnout Inventory in
a Swedish human service
setting
Ritsa Fotinatos (Deree College,
Greece): Gender differences
and job stress in relation to
social class
Elke Rotheiler (Glasgow
Caledonian University, UK) &
P Richter: Cross-cultural
investigation into work stress
in Scottish and German
hospital employees applying
the Spielberger Job Stress
Survey
Barbara Steward (University of
East Anglia, UK): Changing
relationships between work
and health in new forms of
employment
Konstantin Sudakov (P.K.
Anokhin Institute of Normal
Physiology, Russia):
Evaluation of physiological
functions in the workplace: A
system approach
Claudia Bernhard (Technische
Universität Dresden,
Germany), P. Richter & M.
Sverke: Intra- and
extraorganisational influences
on consequences of alternative
work arrangements: How much
can be learned by including
both perspectives?
Poster session 1B:
Team work and learning
Session chair: Magnus Sverke
Kin Andersson (Mälardalens
högskola, Sweden) & A Lantz:
Redefinition of work and its impact
on group performance
Agneta Brav (Mälardalens högskola,
Sweden) & A Lantz: Group
composition and skills
development and learning
Kristina Westerberg (Umeå
University, Sweden): Knowledge
and workplace learning in
different elder care settings
15:00-15:30
Coffee/tea break
15:30-17:00
Oral session: Employment contracts and employee well-being
Session chair: Wilmar Schaufeli
Tinka Van Vuuren (TNO Work and Employment, the Netherlands):
Sickness absenteeism and sex differences in attitudes towards work
and absenteeism of employees in Dutch health care and welfare
institutions
Gustav Wickström (University of Turku, Finland): Dissatifaction with
management due to imbalance between competence and tasks in
nursing
Michelle Inness (Queen’s University, Canada), D G Gallagher, J
Barling, R Iverson & S Frasier: The relationship between “non
standard” employment status, health and safety training and work
related injury or illness
Arnolda Nauta (Erasmus University, the Netherlands) & J von
Grumbkow: Factors which predict trust between general
practitioners and occupational physicians
Reception at Mariahissen
Bus leaves 18:30
(Bus back to hotel 22:00 for those who want to)
19:00
Friday October 12
09.15-10.00
10:00-10:50
10:50-11:15
Keynote presentation
Session chair: Marie Söderfeldt
Gunn Johansson (Stockholm University, Sweden):
Work-related stress and the new organizational realities
Oral session: Work-home interface
Session chair: André Büssing
Jan de Jonge (Utrecht University, the Netherlands) & J. Hamers: Gender
differences in the relationship between work-home interference, job
characteristics and employee health
Daniel Gallagher (Queen’s University, Canada), D Nelson, S Michie &
M Gilley: Work-home conflict and distress: The role of volition in
temporary employment arrangements
Coffee/tea break
11:15-12:15
Poster session 2A:
Stress management
Session chair: Wilmar Schaufeli
Poster session 2B:
Service quality, employee health
and safety
Session Chair: Johnny Hellgren
Laurent De Cock (ARISTA,
Ole Boe (Högskolan i Borås,
Belgium): Alcohol abuse at the
Sweden): Attitudes towards mental
workplace: A model of global
illness at the work place
prevention approach
Regina Brauchler (Technische
Oleg S Glazachev (P.K.
Universität Darmstadt, Germany),
Anokhine Research Institute of
K Landau, R Bokrantz, R
Normal Physiology, Russia):
Federhofer & C Krohmer:
Interval Hypoxia training:
Evaluation of the statutory
Effective methods for health
German time orientation values for
promotion and rehabilitation of domestic nursing care actions
stress-induced functional
disorders
Jürgen Glaser (Technical University
München, Germany) & A Büssing:
Alla Kuznetsova (Moscow State
The perspective of relatives: A
University, Russia):
neglected aspect of quality
Elaboration of stress
assessment in health care
management programs based
on self-regulation of human
Margaret Gärding (Umeå University,
functional states in work and
Sweden): Organizing for quality
educational environment
assurance in care of the elderly
Martina Templin (University of
Karlsruhe, Germany):
Participative planning of
individual shift systems for
ambulant care services
(PARPAP)
Eugeny Yumatov (I.M. Sechenov
Moscow Medical Academy,
Russia): Objective control of
stress at work and in daily life
12:15-13:30
Laura ter Doest-Sweeney(Leiden
University, the Netherlands), S.
Maes & Y. Pomaki: SelfRegulation & Work Stress:
Can Goal Processes Shed New
Light on Longitudinal Sources
of Employee Well-Being &
Job-Related Outcomes?
Lunch
(Scientific Committee Meeting)
Eija Viitasara (National Institute for
Working Life, Sweden) & E
Menckel: Work-related violence in
Swedish health-care settings: The
extent of the problem and its
consequences
13:30-15:00
15:00-15:30
15:45-17:00
19:00
Oral session: Stress and burnout
Session chair: Marie Söderfeldt
Lennart Hallsten (National Institute for Working Life, Sweden), M
Josephson & E Vingård: Burnout profiles among local government
occupations in Sweden
Hetty van Emmerik (Utrecht University, the Netherlands), & M C
Euwema: It is not only your work, but also who you work with: The
influence of social resources and task characteristics on the
reduction of burnout among medical faculty members
Natasja van Vegchel (Utrecht University, the Netherlands), M
Söderfeldt, J de Jonge, W Schaufeli, J Hamers & C Dormann: Job
stress and well-being in human service work: A longitudinal study
Peter Richter (Dresden University of Technology, Germany) & E
Rotheiler: Influences of job stressors and resources on depression
and burnout among medical doctors and nurses
Coffee/tea break
Social program
Options:
Walking through Stockholm (leaves hotel 15:45)
Bus leaves hotel 16:30
Arrival - the Vasa Museum 17:00
Conference dinner
The Vasa Museum
(Bus back to hotel 22:00)
Saturday October 13
09:00-10:30
10:30-11:00
Oral session: Intervention and prevention
Session chair: Jan de Jonge
Einar Baldursson (Hospital of Skive, Denmark) & C Friche: The
“Gymnasium”: An organization under increasing pressure
Marjolein van Offenbeek, (University of Groningen, the Netherlands):
To delegate or not to delegate: The weaving of arguments in the
debate on a changing professional structure in Dutch hospital care
Anna Leonova (Moscow State University, Russia), Presented by Alla
Kuznetsova (Moscow State University, Russia): A strategy of job
stress management at work places: From diagnostics to prevention
Pascale Le Blanc (Utrecht University, the Netherlands): Evaluation of a
team-based burnout intervention program for oncology care
providers
Coffee/tea break
11:00-12:30
12:30-13:45
13:45-14:30
14:30
Oral session: Service quality and healthy work organizations
Session chair: José Maria Peiro
André Büssing (Technical University München, Germany) & J Glaser:
Employee and client orientation: Concept and evaluation of total
quality in different health care settings
Stefanie De Man (Ghent University, Belgium): Productivity and service
quality in ambulatory care clinics
Sven Hollmann (Dortmund University, Germany) & K-H Schmidt:
Multidimensional self-assessment of quality in psychiatric health
care
Richard Arvey (University of Minnesota, USA): Understanding healthy
work organizations
Lunch
Oral session: Team work
Session chair: Johnny Hellgren
Vicente Gonzalez-Roma (University of Valencia, Spain) and colleagues,
Presented by J. M. Peiro: Leader-member relationships, climate
strength and work-team affective responses in primary health care
teams
Heleen van Mierlo (Eindhoven University of Technology, the
Netherlands): Healthier workers in health care work: Autonomous
teamwork in the health care sector
Closing of the conference