WELCOME TO INFORMATION
TECHNOLOGY DIVISION SERVICES
Fall 2004
A Brief Guide to ITD’s
Campus Computing
Resources . . .
Whether it’s writing a report,
creating a presentation,
checking email or collaborating
with classmates on a project,
the information technology
(IT) resources required to
excel in today’s competitive
and demanding academic
environment are readily
accessible in contemporary
centers, labs, multimedia
production facilities and kiosks
across campus.
These facilities are equipped
with all the digital resources
and project development
tools you’ll need to succeed
at Emory U.
http://it.emory.edu
The Computing Center
at Cox Hall
Access:
A valid EmoryCard is
required for entry.
Contact:
404.727.7549
Fall hours:
Monday – Thursday:
9 a.m. – 11 p.m.
Friday: 9 a.m. – 5 p.m.
Saturday: Closed
Sunday: 1 p.m. – 11 p.m.
(Check Web site for summer,
holiday, intersession and
expanded exam hours.)
Location:
569 Asbury Circle
Cox Hall, 2nd floor
Web site:
http://it.emory.edu/cox
The 11,070 square foot facility is equipped
with both Apple and PC workstations
that support digital video production,
desktop publishing, word processing and
statistical analysis.
A glass-enclosed conference room
seats nine. Two classrooms integrate
digital content into instruction with rearprojection, touch-screen technology and
interactive whiteboards. Collaborative
work areas feature flexible seating and 50”
plasma displays.
The Café/Gallery functions as a site for
informal group meetings, coffee and
conversation.
Computing Resources continued on p. 2>>
Did you know...
When it comes to computing security at
Emory, U R IT!!
Information Technology Division (ITD)
A Welcome Message
Emory University offers a rich array
of information technology resources
to support academic work. From our
“way cool” lab at Cox Hall, to training
programs, a telephone hotline, or Web
enabled student systems, we’re here to
support your work at the university.
This newsletter will give you a quick
glimpse of some of the services and
products offered by the Information
Technology Division that are available
to you this year. As you explore the
newsletter, I invite you to use the Internet
links in each section to find out more
about any services that interest you. You
might also want to explore our Web site,
Information Technology at Emory, which
is located at http://www.it.emory.edu.
Please be advised that there are many
other IT services that are available to
you that are not listed in this newsletter.
For those in schools other than Emory
College, you may wish to check with your
school for a list of services. For campus
networking and other services offered by
the Network Communications Division,
please visit their website at http://www.
emory.edu/netcom.
I hope that this is a great year for you at
Emory. And I especially hope that your
use of IT resources across the campus
will add richly to your experience at
the university.
– Donald E. Harris, Ph.D., Vice Provost
for IT & CIO
Emory’s Center for
Interactive Teaching (ECIT)
Access:
University faculty, staff
and students
Contact:
404.727.6886
Hours:
Monday – Thursday:
9 a.m. – 6 p.m.
Friday: 9 a.m. – 5 p.m.
Location:
2nd floor, The
Woodruff Library
Web Page:
http://www.ecit.emory.edu
ECIT brings together technology, training
and technical support for the use of digital
media and instructional technology in
academic work. Here students and faculty
learn how to integrate digital resources
into coursework, instruction and research
in ways that advance information sharing,
invention and discovery. ECIT also
conducts training sessions, workshops and
seminars for students, faculty and staff
throughout the year.
Emory College Language
Center (ECLC) Language Lab
Access:
Priority is given to faculty and
students teaching/enrolled in
language courses.
Contact:
404.727.8183
Hours:
Monday – Thursday
8:00 a.m. – 10:00 p.m.
Friday: 8 a.m. – 6 p.m.
Saturday: 9 a.m. – 5 p.m.
Sunday: 12 noon – 10 p.m.
iMac bar at the Computing Center at Cox Hall
Graduate Labs
Kiosks
Access:
Web Page:
Hours:
Check with your department
for hours, which vary
with location.
Web Page:
http://it.emory.edu/gradlabs
Graduate Labs are equipped with
PC and Apple workstations, word
processing software and laser printers.
Locations: Callaway Building; Bowden
Hall; Tarbutton Hall; and the Graduate
Residential Center, Clairmont campus.
InfoCommons
Access:
EmoryCard and Network ID
(netid) are required to access
the resources.
Contact:
404.727.0314
Hours:
Check Web Page for current
library hours.
Location:
The Center for Library and
Information Resources
(CLAIR), The Woodruff Library
Web Page:
http://infocommons.emory.
edu
(Check Web site for holiday
and intersession hours)
Location:
Room 421, Woodruff Library
Web Page:
http://www.emory.edu/
COLLEGE/LANGCTR
This lab is equipped with Apple and
PC computers; digital presentation
resources; and language support for
Web browsing and word processing in
non-Roman languages (Arabic, Chinese,
Hebrew, Hindi, Korean, Japanese, Persian,
Russian, Sanskrit).
Students in the Graduate
School of Arts and Sciences
and graduate residential
students, Clairmont campus
http://www.emory.edu/kiosks
Over 60 kiosks in convenient campus
locations offer quick access to email and
online resources.
Residence Hall Labs
Access:
Current EmoryCard and
Network ID (netid).
Hours:
Open 24/7
Web Page:
http://it.emory.edu/reslabs
Residence Hall labs are equipped with
Apple and PC workstations. Locations:
Harris Hall, ground floor; Thomas Hall,
ground floor; Turman North, 1st floor;
Woodruff Residential Center, 4th floor;
the Clairmont Campus Tower, 18th floor,
and Graduate Residential Center.
The InfoCommons features wireless
connectivity and 150 computer
workstations for convenient access
to electronic research tools including
EUCLID, Emory’s online catalog of
holdings, databases and eJOURNALS.
Workstations are equipped with statistical,
word processing and multimedia
software. An InfoCommons’ Laptop Loan
Program circulates wireless Apple and PC
computers for library use.
Emory College Language Center
Language Lab
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Questions? Questions?
What can I do about all
the spam that fills up
my mailbox?
Computing Support
Electronic Support
Request (ESR)
Access:
University faculty, staff and students using supported services
Web Page:
http://help.emory.edu
ESR is the contact point for answers to non-critical desktop computing support
questions including, but not limited to: ITD email (LearnLink, Eagle Mail and Webmail),
LISTSERV, Meeting Maker, network account troubleshooting, password resets, Webdrive
and assistance with configuring Symantec Antivirus.
The ESR form also directs desktop computing support questions to the appropriate Help
Desks for those who use Public Health and School of Medicine IT Services.
The Help Desk
Access:
University faculty, staff and students using ITD supported services
Contact:
404.727.7777
Hours:
Monday – Thursday: 7 a.m. – 7 p.m.; Friday: 7 a.m. – 6 p.m.
Web Page:
http://help.emory.edu
IT technicians are available for assistance with desktop computing support
problems in supported technologies including, but not limited to: ITD
provided email (LearnLink, Eagle Mail, Webmail), LISTSERV, Meeting
Maker, Webdrive, network account troubleshooting, password resets and
assistance with configuring Symantec AntiVirus.
ITD offers great spam management tools:
LearnLink email includes mail rules that
can be set up to manage spam; Eagle Mail
users can enable a spam filtering feature
that will divert suspected spam into a “bulk
mail” folder where it can be reviewed and
will be automatically deleted after 30 days.
http://it.emory.edu/spam_filtering
What are LISTSERVS and
how do I access them?
LISTSERV® is list management software
used to create, manage and send email to
multiple-recipient lists. The LISTSERV®
service is used by academic and official
organizations to send and archive notices
and announcements and to host discussions
for subscribers to their LISTSERV
mailing lists.
http://listserv.service.emory.edu
What’s Email Aliasing?
Email aliasing allows for a standardized
email address to be applied to all Emory
University email addresses. The alias,
which has the format “Firstname.
Lastname@emory.edu” is only a pointer to
a netid@emory.edu account and is not a
separate email account.
http://it.emory.edu/email_aliasing
Did you know...
Even with antiviral software installed, computers can acquire new viruses
and worms. That’s why it’s essential to keep antivirus software updated
and to schedule regular scans.
3
Accessing Electronic
Resources . . .
Quick and reliable access to
ITD’s communication services
like OPUS and email extends
opportunities for the kinds of
personal relationships that are
meaningful both for learning
and for building community.
With a little time for setup,
qualified members of the
academic community have
desktop access to ITD’s email,
course conferencing, online
registration, LISTSERV and
Webdrive services.
Emory Online CD (EOL CD)
Network IDs (netids)
Pick-up:
Access:
All faculty, students and staff
of Emory University
Web Page:
http://it.emory.edu/netid
Emory Bookstore, 2 Level,
Dobbs University Center
(DUC), 605 Asbury Circle
nd
Computing Center at Cox Hall,
569 Asbury Circle
Web Pages: http://it.emory.edu/eol
http://software.emory.edu
(downloads)
The EOL CD is a free computing
software package with the most current,
tested versions of supported software
for Emory student workstations. EOL
CD includes tools that scan, patch and
update numerous vulnerabilities, install
and configure Symantec AntiVirus,
install SpyBot software to control
spyware installations and configure the
WindowsXP firewall.
At regular intervals throughout the year,
software on the CD is updated. Download
updates from http://software.emory.edu.
A Network ID (netid) is required to
access many central computing services,
including: ITD email (LearnLink,
Eagle Mail and Webmail), Blackboard,
EmoryUnivAD (Active Directory),
OPUS, dial-up access to Emory’s modem
pool, personal Web pages (userwww.
service.emory.edu); the Software Express
service (http://software.emory.edu)
and Webdrive.
Undergraduate and graduate students
are automatically granted netids
on admittance.
Online Registration
OPUS: Online Pathway to
University Students
Access:
All students, faculty and
staff of Emory University. A
Network ID (netid) is required.
Contact:
opushelp@emory.edu
Web site:
http://opus.emory.edu
OPUS is a Web-based system for
accessing and managing student
information online 24/7. With OPUS,
students can bid, enroll, and add/drop/
swap classes; view course information,
grades, financial aid and account
information; view and update personal
information; and pay bills.
Did you know...
A poorly chosen password can
compromise the entire Emory network
and its information systems.
4
Webdrive - File Sharing
Service
Access:
Faculty, staff and students
Web Page:
http://webdrive.service.
emory.edu
Emory Webdrive is a secure and
convenient tool for online file sharing
from almost any Internet-connected
computer located on or off campus.
Personal Space on Webdrive is
automatically assigned to Emory
University faculty (100 mb), graduate
students (50 mb) and undergraduate
students (30 mb).* This space is to be used
for sharing and storing academic, research
and other University-related files and for
publishing personal Web pages.
The Webdrive url can be accessed directly
from any Web browser or from the
WebDAV capable software, which has a
graphical interface, that is included in the
Emory Online CD package.
*Space allocations are subject to change.
Check Web site for updates.
Classroom Technologies
Access:
Technology for Teaching
and Learning
Students, faculty and staff
in Emory College and the
Graduate School of Arts
and Sciences
Contact:
404.727.6853
Location:
The Computing Center at
Cox Hall, 2nd floor, Cox Hall
(Main Office)
Hours:
Monday – Friday
9 a.m. – 5 p.m.
Web Page:
http://media.service.
emory.edu
Blackboard
404.727.5147 (advance
reservations for equipment)
Contact:
classes@emory.edu
Web site:
http://classes.emory.edu
Audio/visual equipment may be checked
out for class-related projects as well as
student-sponsored club activities.
Classroom Instructional
Support
Audiovisual services and support are
available for over 190 Emory College
classrooms and include delivery of
portable AV equipment, technical
assistance with presentations,
and equipment troubleshooting
and maintenance.
W ELCOME
P RESENT
Did you know...
At Emory, over 44,500 ITD email
users send and receive approximately
3.6 million messages a week; and
11,000 students participate in
approximately 1,300 courses that use
online course management tools and
class conferences each semester.
Faculty, students, staff and
departments
Blackboard is a course and community
content management system with a builtin text editor, test and survey tools, an
online grade book, discussion board, chat/
collaboration features and reporting tools.
Training is offered via online tutorials,
one-on-one consultations and instructorled workshops. Faculty, staff and student
resources are accessible via the Web site.
Audio/Video Equipment
Loans
Contact:
Access:
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OCTOBER 30, 2004
BOOKSTORE
Dobbs University Center 404.727.6222
associates-to redeem:scan discount applicable items, discount transaction 10%, scan remaining items, total & tender
5
Email and Electronic
Communities
ITD Email Accounts
Eagle Mail
(netid@emory.edu)
Staying connected through
email and electronic
communities means 24/7
opportunities for discussion,
discovery, inquiry, expression,
peer support and all the
kinds of “inter” activities
that extend the learning
experience far beyond the
walls of lecture halls, research
labs and classrooms.
LearnLink (netid@learnlink.
emory.edu)
Access:
Students, faculty and staff.
An Emory network ID (netid)
is required.
Contact:
404.727.7777 (for assistance
with configuration questions)
Web Page:
http://it.emory.edu/eagle_email
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Access:
Students, faculty and staff. A
Network ID (netid) is required.
Web Page:
http://learnlink.emory.edu
LearnLink is a campuswide, online
resource for academic and extracurricular
community activities that features email,
electronic discussion groups, real-time
chats, calendaring, address books,
course materials and activities and
campus announcements. Students in the
following schools use LearnLink as their
primary email account and
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Webmail allows any Web browser to
access Eagle Mail at http://webmail.
service.emory.edu. Webmail features
personal email folders, address
books and a mail-filtering option for
spam management.
Departmental Email
Accounts
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RECEIVE A 10% DISCOUNT *
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CAN NOT BE COMBINED WITH ANY OTHER OFFER/DISCOUNT AND OTHER RESTRICTIONS MAY APPLY.
COUPON
EXPIRES
OCTOBER 30, 2004
BOOKSTORE
Dobbs University Center 404.727.6222
associates-to redeem:scan discount applicable items, discount transaction 10%, scan remaining items, total & tender
6
To set up an IMAP email application,
configure the address for the outgoing
mail server as “smtp.service.emory.edu”
and the incoming mail server as “imap.
service.emory.edu.”
Webmail
In addition to ITD’s email (Eagle Mail,
LearnLink and Webmail), Emory
maintains approximately 30 additional
email services that are administered
by schools and departments. For
information about what services may
be offered in your area, contact your
school or department.
*DISCOUNT
Eagle Mail is accessed by any IMAP
compliant email application. ITD
supports Outlook,
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Entourage,
fr Mac Mail
and Webmail.
their netid@learnlink.
emory edu account: Emory
College, Oxford College, School of Medicine,
School of Nursing, School of Theology.
Did you know...
P RESENT
All faculty, staff and students are
automatically assigned an Eagle Mail
account. Only students in the Graduate
School of Arts and Sciences use Eagle Mail
as their primary email account.
Students in the following schools use
departmental email services as their
primary email accounts. All of their
netid@emory.edu email is automatically
forwarded to these accounts: Goizueta
School of Business (netid@bus.emory.edu);
School of Law (netid@law.emory.edu); and
the School of Public Health
(netid@sph.emory.edu).
U R IT
The Motto for Computing
Security at Emory is
“U R IT”
Every individual at Emory U
is responsible for practicing
safe computing. This means
making sure a few basics are
covered like securing accounts
with strong passwords, never
sharing passwords, changing
passwords regularly, keeping
antivirus software and system
patches up-to-date, not opening
unsolicited email attachments
and backing up important
data frequently.
Passwords
Passwords are the first line of defense.
Everyone who connects to the Emory
network and its online resources is
responsible for taking all appropriate
steps to secure their accounts and select
strong passwords. See http://it.emory.
edu/passwords for more information
and guidelines.
Security Awareness
Services
Check http://security.it.emory.edu
frequently for up-to-date announcements
and security alerts, the latest information
on vulnerabilities and viruses, and
updated virus and worm removal tools.
There you’ll find out how to secure
your workstation or server and what is
happening with network registration.
You’ll also find statistics from ITD’s virus
and spam scanners and important links to
vulnerability and virus vendors as well as
Microsoft Security.
Security Guidelines
and Policies
Make time in your busy schedule to
familiarize yourself with Emory’s security
guidelines and policies at http://it.emory.
edu/security_policies.
Virus Protection
Viruses and
worms can be
acquired from
almost any
source: surfing
the Internet,
swapping files with
friends, receiving
and looking at attachments, or using files
from outside sources. Tools that protect
the Emory computing environment
include Emory’s site–licensed Symantec
AntiVirus software, which is offered
at no charge to the
Emory community for d5kdrWur
desktops and servers.
To learn more go to:
http://it.emory/edu/virus_protection.
Download Symantec AntiVirus from:
http://software.emory.edu or the Emory
Online CD.
Do you know
where your
keys are?
Passwords are the keys to
all your online resources.
Without strong passwords,
you’re leaving the door open
to anyone to gain access to all
your information.
If your password is a
dictionary word, passwordcracking software can guess it
in seconds!
To help protect against hackers,
create passwords that include
both numbers and letters (as
long as the numbers aren’t the
first character in the password),
use at least 6 – 8 characters,
never use your name or any
personal information like your
birth date or mother’s name
and never give your password
it in
to anyone, put
write
an email, or
it down.
Incident Response
GmL0kr
It is vital that all security
incidents be reported to the
ITD security team immediately.
Security incidents include: hacks and
attempted hacks; theft of data; viruses/
worms; spam; copyright infringements;
and reports of machines that are serving/
distributing copyrighted material.
Email: abuse@emory.edu.
Knt3Hws
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7
WHAT YOU DON’T
KNOW CAN HURT YOU!
Security problems can impair your
computer’s performance
Does your computer run slowly or crash regularly? It only takes one time for a
security problem to seriously affect your computer. There are more than 300 new
viruses or variants of existing viruses every month on average. If your computer
doesn’t have the latest critical security patches and antivirus updates, you could be
spending your time recovering from problems instead of making progress!
Don’t let the next copyright violation lawsuit
be yours!
Unauthorized use, including copying and distribution, of copyrighted works is
a violation of copyright law (unless the use is considered “fair use” for reasons
that generally are not applicable here). Sharing copyrighted materials over
the Internet, such as music, films, software and video games, through the
use of peer to peer (“P2P”) file sharing programs like KaZaA, Morpheus,
eDonkey, etc., can result in liability for violation of copyright law. Many universities, including
Emory, have received subpoenas for the names and other identifying information of students who have used
their university network in order to share files of copyrighted materials. Nationwide, representatives of the music recording industry
have filed hundreds of lawsuits in federal courts against students and others for copyright violation based on file sharing of copyrighted
music. Most of these cases have resulted in settlements involving thousands of dollars.
P2P file-sharing software can also open up your computer and the
network to hackers
Installing P2P software like KaZaA creates security vulnerabilities not only for information on your computer but also for the
university’s resources. Once installed, these applications can reveal sensitive information that can be used by hackers to gain remote
control of your computer and then explore and exploit your files and Emory’s network.
Ask yourself: “Is it worth the risk?”
Remember, U R IT – you are responsible for protecting yourself from security risks and legal liability for copyright violations by
using Emory’s IT systems in accordance with all Emory rules, guidelines and policies and all federal, state and local laws, rules
and regulations.
Questions?
If you have questions about the security of your computer, telephone 404.727.7777 and inquire about “Clean Room” services. Look for
recommended IT security guidelines, policies, standards and recommended practices on the Web at:
http://it.emory.edu/security_policies
Office of the Vice Provost for IT & CIO
Emory University
501 North Decatur Building
1784 N. Decatur Road
Atlanta, Georgia 30322
http://cio.emory.edu