Aiming to be a True
“Global Logistics Partner”
We want to continue to be a corporate group
that provides reliable service and customer satisfaction
to customers all over the world
and aims for a truly abundant future.
Providing Logistics Services Tailored to Each Customer
around the Globe
We value the corporate culture that KWE has maintained since its inception. This culture includes
the ability to think on our feet and take action, the ability to handle situations with persistence
and passion, and a pioneering spirit that combines a positive attitude with speed. We aim to
express our “customer-first” orientation by creating new businesses to address customers’ needs.
Under our Five Regional Management System, KWE serves as an indispensable partner to its
customers; more than 9,000 employees worldwide propose and provide the best logistics solutions
for each customer’s needs.
We will continue to work hard and take on new challenges all over the world in order to provide
high-quality service that makes customers rely on and appreciate KWE.
KWE’s Five Regional Management System
Japan
The Americas
Corporate Philosophy
Europe, Middle East
& Africa
We at Kintetsu World Express, Inc. shall create new values and optimal environments
KWE Group
Southeast Asia
through our provision of cargo logistics services in order to contribute to the development of
East Asia &
Oceania
a global community together with our clients, shareholders and employees.
Contents
Services & Strength
Global Logistics Partner
02
Forwarding
02
Logistics
04
Ocean
06
China
08
Emerging Markets
10
Global Network
12
Business Lines
14
Service Framework
16
CSR
18
Corporate Data, History
20
Visit the KWE Website
21
Global Network
Services & Strength
Forwarding
Forwarding
Using our Global Five Regional Management System
to Provide the Broadest Possible Forwarding Services
Ever since KWE’s founding, international airfreight forwarding has been our core business. In addition to the semiconductors,
electronic components, and other electronic products that have traditionally been our main cargo, we are now actively
expanding the types of cargo that we handle to include more automotive-related products, healthcare items (medical and
pharmaceutical), machine tools and construction machinery, and aircraft-related products, etc. Another of our strengths is our
ability to offer high added-value services that make the most of our specialized forwarding know-how in areas like transport of
semiconductor production machinery and temperature-controlled freight. By using the KWE Group’s overall strength as
efficiently as possible, we intend to continue offering a wide range of services like these.
Logistics
Ocean
China
Business Lines
Service Framework
CSR
Corporate Data
Emerging Markets
1
Transport Services that Make Good Use of KWE’s Global Network
2
Broad Range of Items Forwarded
3
ULD Intact Delivery Service Protects Customers’ Valuable Merchandise
4
High-quality Customs Clearance as Part of One-Stop Forwarding
Strength
Strength
1
Transport Services that Make Good Use of KWE’s Global Network
KWE makes use of its advanced global information system to offer high-quality services through its network of 308 directly operated
business bases located in 194 cities in 32 countries other than Japan. In recent years, as manufacturing has become increasingly
globalized, there is a growing market for offshore, or tripartite business involving one country where orders are placed, another
where cargo is dispatched, and a third where the cargo is delivered.
Strength
3
ULD Intact Delivery Service Protects Customers’ Valuable Merchandise
KWE sorts the airfreight export cargo that it receives from customers by destination, and attaches
each batch to one of KWE’s own ULD (unit load devices) before handing it over to an airline. This
allows maximum protection from damage, including water damage.
Advantages of KWE’s ULD Intact Delivery Service
Prevents damage to freight
KWE’s Network
Advanced Global Information System
Very safe
KWE takes responsibility for the entire transport process. We can provide far safer and faster service
compared to previous ULD services, whereby ULD buildup and breakdown operations took place at an
airport’s bonded storage facility.
More rapid transport in and out
Because freight does not pass through an airport’s bonded storage facility, it can be retrieved more quickly
and the lead time until delivery is reduced.
Assurance that freight will be loaded onto airplane; less chance that freight will be offloaded or split
Prevents freight from being left at the airport.
Strength
2
Broad Range of Items Forwarded
The types of cargo change globally in accordance with industrial and economic trends. KWE intends to handle all types of freight by
using the most appropriate types of transport.
Main Items Transported
Electronics
Electronic components, semiconductor-related products (semiconductors and production equipment), digital household appliances, computers
and peripherals, mobile phones and liquid crystal-related products
Strength
4
High-quality Customs Clearance as Part of One-Stop Forwarding
One of the advantages of KWE’s international
airfreight forwarding services is that we provide not
just transport, but also high-quality customs clearance
services at the departure and the destination ports, so
customers can trust us to deliver their freight
door-to-door reliably to the final destination.
Automotive-related items
Auto parts (knockdown components, electrical components, repair parts, etc.), auto accessories (car navigation and car audio systems, etc.),
prototype vehicles, tires
Healthcare and chemical items
Medical equipment and instruments, pharmaceuticals, cosmetics, chemicals
Other cargo
Machine tools and construction machinery, robots, luxury brand merchandise (apparel, accessories, bags, etc.), aircraft-related items, plant-related freight,
wine, thoroughbred racehorses
04
02
Kintetsu
KintetsuWorld
WorldExpress,
Express,Inc.
Inc.
Kintetsu World Express, Inc.
03
Global Network
Services & Strength
Logistics
Forwarding
Providing High-Quality, Advanced Logistics Services
Many companies have been introducing supply chain management (SCM), and their logistics-related demands are becoming
more sophisticated and diverse. KWE combines 181 distribution facilities worldwide and an IT system equaled by very few of
our competitors in order to provide high-quality logistics services that meet our customers’ needs. As we aim to be a true
global logistics partner, we believe that our mission is to work with customers to design optimal distribution methods, and
then to implement those methods.
Logistics
Ocean
China
Business Lines
CSR
Service Framework
Corporate Data
Emerging Markets
1
Advanced, Customized Logistics Services
2
Strong Support from Cutting-Edge, Strategic Distribution Bases
3
High-Quality Worldwide Logistics Services that Handle Diverse Cargo
4
The Ability to Offer Supply Chain Management Solutions Based on
Thorough Assessment of a Client’s Existing Situation
Strength
Strength
1
In our 3PL (third-party logistics) business, we provide high-level solutions for diverse problems.
Examples of solutions
Logistics consulting PO (Purchase Order) management
Inventory control management
Assembly works Call center functions
Reverse logistics (RMA): Return Material Authorization Cross-dock operations
VMI (Vendor Managed Inventory) Transport/forwarding management
Project management Product inspection
Strength
2
Healthcare Logistics
In recent years, we have been increasing our handling of medical equipment and instruments,
pharmaceuticals, cosmetics, and related fields. We obtained licenses necessary for handling
these types of merchandise, and we provide storage, labeling, wrapping and other services
primarily for products imported from overseas. We have created a very solid framework for
this business, including KWE’s own system of product tracing.
Strong Support from Cutting-Edge, Strategic Distribution Bases
Distribution bases equipped with cutting-edge facilities support the extremely high reliability of our logistics services.
Example: No. 4 Baraki Terminal (Chiba, Japan)
Advanced, intelligent facility equipped with global information system
Services provided include storage, all types of distribution processing, and bonded and other distribution
Features include air-conditioning facilities, antistatic floors and dust control, earthquake resistance, and 24-hour
security
Certified for quality (ISO9001), TAPA Class A
Ability to handle healthcare products (licensed to manufacture medical equipment, pharmaceuticals, and cosmetics,
and to sell and rent medical devices that require high-level management); certified for ISO13485
Strength
3
4
Strength
Advanced, Customized Logistics Services
The Ability to Offer Supply Chain Management Solutions Based on
Thorough Assessment of a Client’s Existing Situation
After getting a clear picture of the overall flow of a customer’s supply chain, KWE analyzes and assesses the chain’s management and
logistics in relation to the various streams of commercial distribution involved. We then make the best of KWE’s global IT infrastructures
and worldwide service network to support optimization of the customer’s supply chain logistics in each country around the world.
Steps in the Adoption of a KWE Solution
KWE organizes and implements project management and offers related services including study and analysis of a client’s existing situation, and design, proposal, implementation and even maintenance of
business models. We make full use of our abundant global network of service locations, logistics bases and IT systems to support the construction of global supply chain logistics on behalf of our customers.
Step 1
Step 2
Step 3
Step 4
Step 5
Set up theme
Study and analyze
Test and verify problems
Offer a proposal
Start operation
Based on preliminary
interviews, determine a
theme or themes that
address the problems that
a client currently faces.
Study the existing situation by
gathering data and
interviewing relevant parties,
etc., then analyze the
information that has been
collected.
Consider solutions for the hypothesis,
and compare the client’s logistics
operations against KWE’s service
level benchmarks for each industry in
order to optimize operations;
propose improvement measures.
Once the client has signed a contract, launch a
project aimed at implementing the proposed
measures and take responsibility for ensuring that
they are fully implemented. In addition, determine
points that require ongoing management and
implement maintenance at regular intervals.
Compare the results of analysis with
the themes established in Step 1; test
and verify the problems and issues to
be resolved, and establish hypothesis.
KWE Solutions
4PL
3PL
PO finance (VMI finance)
PO management
Call centers
Nonresident inventory management
Proxy inspection/ Pre-delivery inspection
VMI
High-Quality Worldwide Logistics Services that Handle Diverse Cargo
KWE provides high-quality logistics services in many major world cities. We handle a wide range of products, including electronic
goods, automotive products, clothing and fashion accessories, aircraft parts, pharmaceutical products and medical equipment. We
design and implement optimal solutions based on a good grasp of the particular characteristics of the diverse items that we handle.
RMA
Value added service for logistics
Warehouse management/ Inventory control
Warehousing
Services
Management of transport containers (Sky Cubes) and pallets
Buyer’s consolidation
JIT
Cross dock
Transport
Services
Measuring CO2 emissions
International transport, customs clearance, delivery/ Track & Trace
Global Logistics Systems (inventory information/ in & out information/ transport information/ purchase order information/ packing list information/ documentation
Ordering
Detroit, U.S.A.
04
Kintetsu
KintetsuWorld
WorldExpress,
Express,Inc.
Inc.
Incheon, South Korea
Shanghai, China
Johannesburg, South Africa
Singapore
Amsterdam, Netherlands
Procurement
Production
Inventories
Sales
Reverse logistics
(Returns and recalls)
Global Supply Chain Logistics
Kintetsu World Express, Inc.
05
Global Network
Services & Strength
Ocean
Forwarding
The Same Meticulous KWE Service, Also by Sea
Transport modes have become more diverse and ocean freight forwarding demand has grown due to developments such
as the spread of SCM and the introduction of high-speed ferries. KWE provides the same meticulous service by sea as it
does by air. We also offer buyer’s consolidation and comprehensive services such as door-to-door support for the
establishment of overseas production bases, including transport and installation of equipment. In the future, we intend to
make better-than-ever use of our existing strengths, enhance our ocean forwarding peripheral services, and combine them
with airfreight forwarding and logistics in order to provide customers with optimal ocean forwarding services.
Logistics
Ocean
China
Business Lines
Service Framework
CSR
Corporate Data
Emerging Markets
1
Meticulous Forwarding of Factory Equipment and Specialized Freight
2
Buyer’s Consolidation Service
3
“Hot Consolidation Service”
4
Global Expansion of LCL Service
Strength
Strength
1
Strength
Meticulous Forwarding of Factory Equipment and Specialized Freight
We apply the know-how that we acquired through our meticulous airfreight forwarding services in order to transport factory
equipment and offer specialized freight forwarding. For example, we move ultra-precise equipment out of a clean room in a liquid
crystal panel factory or semiconductor plant in Japan, and provide seamless transport service all the way to the clean room of an
overseas factory. Throughout the time of transport, we re-create the clean room environment using a specially equipped large truck
that can maintain constant temperature and humidity and guard
the cargo from vibration and impact.
In recent years, we have been getting more orders for transporting
specialized freight, including equipment and materials related to
various events such as international sporting events, musical
productions, and museum exhibits. We work together with KWE’s
airfreight forwarding division, taking advantage of our ability to
offer finely tuned services offered at the same level as our airfreight
forwarding services. The high-quality services we provide to our
customers’ satisfaction have received acclaim from many fields.
Specialized vehicles for transporting large-scale
Transporting wind power generating
precision machinery
Strength
2
Customer
Final destination
PO
Supplier A
KWE departure point
Advantages of Our “Hot Consolidation Service”
Quality assurance
Lead time reduction
•1
CFS cut-off date is one day earlier than normal
•2 Freight can be collected on the CFS cut-off date
•4
Direct operation by KWE prevents damage to freight
•5 Freight is collected by KWE’s own trucks
•3 The delivery date to the customer after the arrival in Japan is
at least one day earlier than before
4
Global Expansion of LCL Service
KWE offers its own LCL (Less than Container Load) consolidated forwarding service as one of its core businesses. Under the “Blue
Horizon” brand, we make use of our global service network to cover the world’s major cities. In addition, we offer door-to-door
added-value services that combine transport with other logistics functions. KWE provides its own CFS handling at major cargo origin
ports, giving customers peace of mind concerning damage prevention and security.
KWE arrival point
Supplier B
Supplier C
Shipment
information
Buyer's
consolidation
Port of origin
PO Tracing
Shipment status is monitored by
communicating with suppliers
Kintetsu
KintetsuWorld
WorldExpress,
Express,Inc.
Inc.
Container
load
manifest
Shipment information
KWE warehouse
04
06
Demand for high-speed, consolidated ocean transport service from China to Japan has been growing year by year. KWE offers “Hot
Consolidation Service” that reduces transport time by up to three days compared to regular consolidated ocean transport. Some
customers use this service as an alternative to shipment by air. We currently offer twice-weekly high-speed shipments from Hong
Kong and from Shanghai, bound for Tokyo and Osaka.
Strength
PO data
“Hot Consolidation Service”
equipment
Buyer’s Consolidation Service
Buyer’s consolidation is a service that allows retailers
to bundle products purchased from various
manufacturers in China or other Asian countries into
a single shipment at the port of lading for ocean
shipment. KWE offers its customers optimal service
by using its own infrastructure in combination with
ocean and airfreight transport services. Merchandise
is collected at the port of lading, where KWE staff
monitor shipments based on order forms received
from clients. We take responsibility for the entire
process, from receiving goods in our own
warehouses, exporting and clearing goods through
customs, to delivering them in the destination
country.
3
Receiving
Goods are
received
Export
Goods are loaded
in containers and
shipped
Container
load
manifest
Destination
port
Lading
Arrival
Issuance of bill of
Customs clearance
lading and container and delivery
load manifest
A web-based booking system
Shipping schedules updated on our website
Kintetsu World Express, Inc.
07
Global Network
Services & Strength
China
Forwarding
KWE’s Pioneering Services in China
China’s economy is growing markedly. KWE was quick to note the magnitude and future promise of that growth, and began
investing in the Chinese market ahead of the competitors. Customers in this market are actively engaged in production and
require safe and reliable freight forwarding services in what is known as “the world’s largest consumer market.” As demand for
distribution and logistics services grows larger and more diverse, KWE strives to beat the competition in China, as it does
elsewhere, by creating new services that offer each customer optimal solutions for its distribution needs.
Logistics
Ocean
China
Business Lines
Service Framework
CSR
Corporate Data
Emerging Markets
1
One of the Biggest Networks in the Industry
2
Active Development of Bonded Logistics Services
3
High-Quality, One-Stop Service —Full Logistics/Domestic Trucking Services
4
Rapid Airfreight Forwarding Services
Strength
Strength
1
Strength
One of the Biggest Networks in the Industry
We have actively built our network in line
with customers’ needs, not only in coastal
areas but in the nation’s interior as well. As
of March 31, 2011, we had 17 subsidiaries
operating 112 locations in 46 cities. We
intend to continue expanding our service
network in accordance with customers’
business trends, including in the interior of
the country, which has been attracting
attention recently.
KWE’s Network in China
Harbin
Urumqi
Changchun
To the Americas
Beijing
Dalian
Huhhot
Active Development of
Bonded Logistics Services
In 1994, KWE established its first subsidiary on the Chinese
mainland, in Shenzhen. Ever since, we have remained ahead of our
competitors in actively building and enhancing logistics services in
China’s bonded areas and bonded logistics parks. In January 2011,
we began operating in the free trade zone adjacent to Shanghai
Pudong International Airport, which is the biggest gateway to
China. Currently, KWE has 10 subsidiaries providing bonded logistics
services in China. We intend to focus more than ever on bonded
logistics business, which is expected to generate high demand into
the future. We also intend to take steps to maintain KWE’s
reputation for specializing in bonded logistics.
In addition to air and ocean freight forwarding services, we have been focusing on enhancing our domestic logistics services and
trucking network in China. We operate specialized logistics companies equipped with distribution facilities in Shenzhen, Shanghai,
Dalian, Suzhou, Xiamen, Yantai and Zhong Shan, and also have created an organic fusion of international forwarding and logistics.
We have established our own domestic trucking network and operate regular consolidated transport routes within China. Many of
our trucks are equipped with GPS so that we can quickly determine the location of freight at any given time. We aim to use this
network to provide even higher quality one-stop service.
To Europe
Tianjin
Shijiazhuang
Yinchuan
2
High-Quality, One-Stop Service —Full Logistics/Domestic Trucking Services
Shenyang
Taiyuan
Strength
3
Lanzhou
Jinan
Xian
Chengdu
Chongqing
Production base
Yantai
Qingdao
Huangdao
Lianyungang
KWE warehouse
Logistics services
Transport services
within China
Zhengzhou
Yangzhou Nantong
Kunshan
Nanjing
Suzhou
Hefei
Wuxi
Shanghai
Ningbo
Wuhan
Component production base
Transport services
(airfreight, ocean freight /
high-speed ferries)
Bonded logistics services
Yantai warehouse
Dalian warehouse
Shanghai warehouse
Shenzhen warehouse
VMI
KWE VMI warehouse
Hangzhou
Nanchang
Wenzhou
Changsha
Component production base
Fuzhou
Kunming
Xiamen
Nanning
Guangzhou
Shenzhen
Dongguan
Zhuhai
Zhong Shan
Yantian
Subsidiaries
Hong Kong
Offices
Strength
4
Rapid Airfreight Forwarding Services
Our “Shanghai 24 Express” service delivers cargo in the greater Shanghai area within 24 hours of pickup in Japan, while “Shanghai 12
Express” does the same within 12 hours of pickup. We offer similar express service to Hong Kong and Guangzhou. Because KWE
handles every step from airfreight forwarding from Japan to customs clearance and delivery, we can promptly notify the client when
delivery is complete.
Shanghai Pudong Airport Free Trade Zone
04
08
Kintetsu
KintetsuWorld
WorldExpress,
Express,Inc.
Inc.
Kintetsu World Express, Inc.
09
Global Network
Services & Strength
Emerging Markets
Forwarding
Providing Full Support for Clients in Emerging Countries
As economies become more global, economic development in the emerging markets is progressing at an accelerated pace.
KWE is actively developing services for customers who have started doing business in these areas, mainly by offering
distribution solutions. We have begun concrete projects in Russia, Central/Eastern Europe, India, Vietnam and Saudi Arabia.
We were particularly quick to establish local subsidiaries in Russia and India ahead of our competitors, in the late 1990s. Ever
since, we have continued to accumulate expertise in the distribution business in these areas. We intend to continue to
proactively enhance our service infrastructure in emerging markets in order to be able to meet our customers’ needs.
Logistics
Ocean
China
Business Lines
Service Framework
CSR
Corporate Data
Emerging Markets
1
Service Network in Russia and Central/Eastern Europe
2
Enhanced Our Own Service Network in India
3
Expanded Services in Vietnam and Bangladesh
4
Moving into Saudi Arabia
Strength
Strength
1
Strength
Service Network in Russia and Central/Eastern Europe
Since establishing a local subsidiary in Russia in 1995, we
have been steadily accumulating expertise in distribution,
and currently have offices in Moscow and St. Petersburg.
We also operate a trucking service connecting European
production bases with the Russian market, and offer
GPS-based cargo tracking. We provide optimal distribution
services to customers in the Central and Eastern Europe
region surrounding the Czech Republic and Poland.
3
Expanded Services in Vietnam and Bangladesh
In addition to the Vietnamese subsidiary that we established in
2005, we began operating a specialized logistics company called
Kintetsu Logistics (Vietnam), Inc. in 2008. As a result, we have a
network of six bases — two in Ho Chi Minh City, one each in other
cities including Hanoi and Haiphong — which we are building into
a framework for serving our customers’ needs.
In 2010, we opened a delegate office in Bangladesh. We are also
considering entering markets in other parts of South Asia where
transport demand is expected to increase in line with economic
growth.
Logistics facility outside Hanoi
Trucking service in Russia
Strength
2
Strength
Enhanced Our Own Service Network in India
We founded a local subsidiary in 1997 in response to the movement of
U.S.-affiliated electronics manufacturers into India. Today, we have expanded
our network to include 19 operating bases. In India, as elsewhere, we aim to
provide customers with optimal distribution solutions by offering
comprehensive distribution services including airfreight forwarding, ocean
freight forwarding, domestic transport, and logistics.
Delegate office in Dhaka, Bangladesh
Office in Prague, Czech Republic
4
Moving into Saudi Arabia
In June 2010, we established Kintetsu World Express (Saudi
Arabia) Ltd. as a joint venture with a local Saudi company.
We will work through this new company to substantially
expand transport of oil and gas-related plant equipment
and project-based freight.
Major Indian Bases
Delhi
Noida
Ahmedabad
Nagpur
Mumbai
Kolkata
Opening ceremony in Saudi Arabia
Pune
Hyderabad
Bangalore (Head Office)
Chennai
Coimbatore
Cochin
Warehouse in Noida, the suburb of Delhi
04
10
Kintetsu
KintetsuWorld
WorldExpress,
Express,Inc.
Inc.
Chennai office
Kintetsu World Express, Inc.
11
Services & Strength
Global Network
Business Lines
Service Framework
CSR
Corporate Data
Global Network
Japan
Japan
KWE’s Global Network Strongly Supports Customers
In order to promote even further globalization, we divide the world into five regions and operate the Five
Regional Management System, through which we keep improving our management’s efficiency and speed.
Europe,
Europe, Middle
Middle East
East &
& Africa
Africa
Southeast Asia
Southeast Asia
The KWE Group’s 9,238 employees work around the clock at 308 locations in 194 cities in 32 countries (as of March 31, 2011). This
global network is organically linked with our information system which enables us to track the location of our customers’
valuable cargo at all times, from the moment it leaves the customer to the moment it arrives at the final destination. The KWE
Group has taken consistent forwarding to an art.
Europe, Middle East & Africa
East
East Asia
Asia &
& Oceania
Oceania
Japan
Kintetsu World Express (U.K.) Ltd.
Kintetsu World Express (Deutschland) GmbH.
Kintetsu World Express (France) S.A.S.
Kintetsu World Express (Benelux) B.V.
Kintetsu World Express (RUS), Inc., LLC.
Kintetsu World Express (Ireland) Ltd.
Kintetsu World Express South Africa (Pty) Ltd.
Kintetsu World Express (Switzerland) Ltd.
Kintetsu World Express (Italia) S.R.L.
Kintetsu World Express (Sweden) AB
Kintetsu World Express (Middle East) FZE
Kintetsu World Express (Czech) S.R.O.
Kintetsu World Express (Saudi Arabia) Ltd.
plus 2 other companies
The Americas
The Americas
KWE Group
KWE Group
Kintetsu World Express, Inc.
Kintetsu Logistics Systems, Inc.
Kintetsu World Express Delivery Co., Ltd.
Kintetsu Cosmos, Inc.
Kintetsu World Express Sales, Inc.
Kintetsu World Express Shikoku, Inc.
The Americas
Kintetsu World Express (U.S.A.), Inc.
Kintetsu Blue Grass, Inc.
Kintetsu World Express (Canada) Inc.
World Wide Customs Brokers Ltd.
East Asia & Oceania
Kintetsu World Express (HK) Ltd.
Kintetsu World Express (Taiwan), Inc.
Kintetsu World Express (Australia) Pty. Ltd.
Kintetsu World Express (Korea), Inc.
Beijing Kintetsu World Express Co., Ltd.
Shanghai Kintetsu World Express Co., Ltd.
Kintetsu World Express (Xiamen) Co., Ltd.
Kintetsu Logistics (Shenzhen) Co., Ltd.
Shanghai Kintetsu Logistics Co., Ltd.
Dalian Kintetsu Logistics Co., Ltd.
Suzhou Kintetsu Logistics Co., Ltd.
Kintetsu Logistics (Xiamen) Co., Ltd.
Yantai Kintetsu Logistics Co., Ltd.
Kintetsu World Express (Philippines) Inc.
Kintetsu World Express (Subic) Inc.
Kintetsu World Express (Clark) Inc.
Kintetsu Logistics (Philippines) Inc.
Southeast Asia
KWE-Kintetsu World Express (S) Pte Ltd.
Kintetsu World Express (Malaysia) Sdn. Bhd.
Kintetsu Logistics (M) Sdn. Bhd.
KWE-Kintetsu World Express (Thailand) Co., Ltd.
Kintetsu Logistics (Thailand) Co., Ltd.
Kintetsu World Express (India) Pvt Ltd.
PT. Kintetsu World Express Indonesia
Kintetsu World Express (Vietnam), Inc.
Kintetsu Logistics (Vietnam), Inc.
plus 1 other company
Other
Kintetsu Global I.T., Inc.
KWE Reinsurance, Inc.
Kintetsu Aerospace Logistics, Ltd.
plus 6 other companies
04
12
Kintetsu
KintetsuWorld
WorldExpress,
Express,Inc.
Inc.
Kintetsu World Express, Inc.
13
Services & Strength
Global Network
Business Lines
Service Framework
CSR
Corporate Data
Business Lines
Further expanding our excellent one-stop international
logistics services
In addition to the electronics-related products, we deliver all types of freight — from automotive-related products, medical
equipment, machine tools, and aircraft-related products to clothing — in whatever way best suits our customers’ needs, by
air, sea, or land.
Forwarding
Main airfreight export items
Main airfreight import items
Digital electronic appliances, computers,
semiconductors and other electronics products
and components
Electronics products and components, including
computers, semiconductors and their
manufacturing equipment
Telecommunications devices and components,
including mobile phones
Medical and chemical products
Automobile parts and components
Fashion products such as textile products and
high-end brand products
Medical and chemical products
Automobile parts and components
Machine tools and construction machinery
Beaujolais wine, etc.
At KWE, our core business is consolidated services by which cargo collected from
multiple shippers are sorted and assembled per airport of overseas destination, and are
consigned as KWE cargo to airlines for international airfreight forwarding.
Our export services include document preparations for air carriage, customs
clearance and surface transportation. We provide such services through a closely
working network in our sales division, which includes sales offices and branches,
and our operation division.
Once the consolidated cargo arrives at its destination airport, KWE’s local overseas
subsidiary or agent picks it up at the airline warehouse for import customs
clearance and delivery to the consignee.
The amount of international airfreight handled by KWE is ranked among the top
10 in the world.
Logistics
Main logistics services and systems
Logistics consulting
VMI (Vendor Managed Inventory)
PO (Purchase Order) management
Transport/forwarding management
Inventory control management
Project management
Assembly works
Product inspection
Call center functions
Reverse logistics (RMA): Return Material
Authorization
Main ocean freight export items
Main ocean freight import items
Household electric appliances
Computers and their peripherals
Raw materials
Household electric appliances
Parts and semi-finished goods (such as mobile phone
components)
Automotive-related products
Automotive-related products
Medical and chemical products
Plant equipment transportation
Mail-order products
Aircraft-related products
General merchandise and retail goods
Apparel
Equipment to be used at events and for broadcasting
(such as for international sporting events, musicals
and exhibitions)
Other
Operations
Domestic airfreight forwarding
Five domestic affiliates provide
specialized services
Pick-up and delivery of export and import freight
Kintetsu Logistics Systems, Inc.
Customized packaging, transport, and installation of
precision machinery
Kintetsu World Express Delivery Co., Ltd.
Temporary staffing, primarily for logistics and
trading businesses
Kintetsu World Express Sales, Inc.
Main domestic services
Transport of art objects and other materials for
events and exhibitions
Hand carry service
IT and other types of support for 3PL
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KintetsuWorld
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In recent years, customers’ needs for logistics services have expanded and
diversified due to their efforts to streamline and reduce costs of distribution.
Services include not only procuring materials, processing products, distribution,
handling merchandise returns and waste disposal but also handling orders,
inventory management, information management and analyzing results.
We support global companies by developing and operating third-party logistics
services that employ the latest technologies to meet our customers’ every need.
Cross-dock operations
Ocean
Services in the field of logistics have the highest growing demand in the
distribution industry. At KWE, we have continued to provide total logistics services
including customs clearance, providing temporary storage, processing products
during distribution, and providing distribution and inventory services.
Kintetsu Cosmos, Inc.
Kintetsu World Express Shikoku, Inc.
In the field of international ocean freight forwarding, KWE is a non-vessel
operating common carrier (NVOCC), making use of the shipping lines’
transportation services. The flow of ocean freight forwarding is basically the same
as that of airfreight: In addition to transporting full container loads, we provide
consolidated services whereby we pack less-than-container loads into ocean
containers, arrange transport with a shipping company, clear the cargo through
customs and sort it at the destination port, and deliver it to customers.
We provide highly customized ocean-based transport services such as buyer’s
consolidation (combining customers’ commercial distribution and logistics),
door-to-door service supporting the establishment of overseas production bases
(including transport and installation of equipment), environmentally friendly rail
transport, etc.
One of KWE’s greatest strengths is our ability to provide door-to-door
transportation services all over the world. For example, our domestic freight
forwarding service, which we provide primarily to users of our international
freight forwarding services, uses our nationwide service network to collect freight
from every part of Japan from Hokkaido to Okinawa, transport it to an airport via
one of our cargo centers, and have an airline fly it to the desired destination. At
that destination, we transport the cargo from the airport to the appropriate
regional cargo center.
Our various affiliates provide specialized and sophisticated services such as the
customized and careful packing of precision machinery that is required for
door-to-door delivery, temporary staffing, transport of materials for events and
exhibitions, hand carry, and IT support, etc.
Kintetsu World Express, Inc.
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Global Network
Services & Strength
Business Lines
CSR
Service Framework
Corporate Data
Service Framework
A Pioneer in Networks and Services
From the inception of Japan’s airfreight forwarding business, KWE has always developed new areas both in networks and in
services. Going forward, we aim to ensure that we continue to pass on this pioneering spirit to future generations, and evolve
as we press ahead into the future.
1948
1955
1969
1970
Hong Kong
United States
Establishment of
Overseas
Subsidiaries
1989
Singapore
United Kingdom
1994
1998
2000
France
Ireland
Netherlands
South Africa
Belgium
South Korea
Germany
2005
Canada
Russia
2006
2008
2010
Czech Republic
Indonesia
United Arab Emirates
Vietnam
Sweden
Switzerland
Taiwan
Thailand
2003
China
Australia
Malaysia
2002
India
Saudi Arabia
Philippines
Italy
The Five Regional Management System that Supports KWE’s Global Network
Japan (Kintetsu World Express, Inc. and five other companies)
The region’s main businesses are international airfreight and ocean freight forwarding, and logistics. Some of the 38
distribution centers in Japan, including our Narita Terminal and No. 4 Baraki Terminal, have received ISO certification
for quality control and environmental management as well as Class A certification by TAPA (Transported Asset
Protection Association). Using an advanced global information system to provide one-stop service that combines air
and ocean transport with logistics services, this region leads the KWE Group.
The Americas (4 companies)
United States, Canada, South American countries
We entered the market in Chicago in 1969 and established a U.S. affiliate. From early on, we actively marketed our
services to U.S. companies, thereby building a foundation for working well with non-Japanese companies. Today we
handle a wide variety of cargo, including semiconductor-related products, digital household appliances, medical
equipment, and automotive products, and we operate an overland transport service with Los Angeles and Chicago
as our hubs. We are focusing on expanding logistics services in the region, including Canada.
Europe, Middle East & Africa (15 companies)
United Kingdom, Germany, France, Italy, Netherlands, Belgium, Sweden, Switzerland, Ireland, Russia, Czech Republic, South Africa, Middle Eastern countries, etc.
We established affiliates in England and Germany in 1985. In 1995, we established an affiliate in Russia ahead of
competitors in the industry, and in 2008 we established a Czech affiliate, and we are actively working to develop
services and infrastructure in Central and Eastern Europe in line with our Russian business. Our regional airfreight
hub is Frankfurt, while our ocean freight hub is Rotterdam. We established a joint venture in Saudi Arabia in 2010,
and intend to enhance our services in the Middle East.
East Asia & Oceania (23 companies)
Hong Kong, China, South Korea, Taiwan, Philippines, Australia, etc.
In April 1969, the KWE Group established its first overseas company in Hong Kong. In 1985, we opened a Beijing
Representative Office, and today we have 17 companies in China, operating 112 locations in 46 cities, making our
directly operated service network one of the biggest in the industry. Our meticulous and high-quality domestic
delivery and logistics services within China are assets that we intend to use as we continue developing our Chinese
business with a focus on growth in one-stop service involving air and/or ocean transport.
Southeast Asia (10 companies)
Singapore, Malaysia, Thailand, India, Indonesia, Vietnam, Bangladesh, etc.
This region centers around Singapore and Malaysia and covers almost all countries in southeast Asia. It also covers
India and Vietnam, emerging markets where logistics demand is expected to grow in the future. Logistics demand is
strong within the Asian region, and is expected to expand greatly in the future. In 2010, we entered the Bangladesh
market.
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Domestic Affiliates Provide Advanced, Specialized Services
Kintetsu Logistics Systems, Inc. (established 2002)
Founded as a spin-off of KWE’s domestic airfreight forwarding business, Kintetsu
Logistics Systems specializes in domestic Japanese logistics services. Through a
network of more than 90 locations throughout Japan, it provides logistics
solutions, environmental solutions, and outsourced services, etc.
Kintetsu World Express Delivery Co., Ltd. (established 1982)
Services provided by this affiliate include pickup and delivery of import and export
cargo, packing operations and transport of precision machinery. The company has
accumulated various types of transport expertise. For example, we provide
meticulous service based on our wealth of experience especially in transporting
semiconductor production machinery and liquid crystal production machinery into
factories, assembling and installing it, and disassembling and removing it.
Kintetsu Cosmos, Inc. (established 1993)
This affiliate operates a temporary staffing service that supplies specialized
personnel, especially for logistics and trading businesses. It also sells supplies,
operates an insurance agency, and manages KWE’s distribution facilities.
Kintetsu World Express Sales, Inc. (established 1998)
This affiliate specializes in proposing and implementing optimal transport for
cultural or corporate events, exhibitions, art objects, special merchandise, or hand
carry services. It also creates and provides optimal transport with effective quality
control, cost competitiveness, and strict delivery deadlines.
Kintetsu World Express Shikoku, Inc. (established 2006)
This affiliate provides airfreight and ocean freight forwarding services for the
Shikoku region, where it has strong ties to the local business community.
Kintetsu World Express, Inc.
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Services & Strength
Global Network
Business Lines
Service Framework
CSR
Corporate Data
CSR
We aim to improve KWE’s corporate value through
our international distribution businesses and
to be a good corporate citizen that grows together
with the global community
The KWE Group’s social mission is to cooperate with all of our stakeholders to
create new value and the best possible environments through our international
distribution businesses and to contribute to the global community. Toward that
end, we will firmly adhere to the following guidelines and make them a
foundation of our corporate behavior:
Contribute to the Global Community through
Our International Distribution Businesses
ISO14001 Certificate
Each employee will continually strive to improve quality by working with speed and
accuracy. Furthermore, we will firmly adhere to our commitments to the pursuit of fair
profits while always putting the customer first, and to seeking new value through
international distribution businesses.
KWE Group
Employees
Shareholders,
Investors
Business Partners
Examples of Concrete Achievements
Quality Management Systems at 19 of our subsidiaries,
including KWE Japan, were ISO9001 certified as of March
2011.
In September 2001, we obtained ISO14001 certification for
our Tokyo Terminal’s environmental management system.
Later, we obtained ISO14001 certification for our Narita
Terminal (January 2003), No.3 Baraki Terminal (January
2009). Outside of Japan, we obtained the same certification
for facilities in Malaysia, the Philippines, Hong Kong and
Taiwan.
In the future, we will work harder than ever at environmental preservation and pollution prevention in order to
contribute to global society.
Customers
Local
Residents
Maintaining Our “Customer-First” Orientation
as We Strive for Quality Improvements
ISO14001 Certification
We had 19 terminals around the world with Class A certification by
TAPA (Transported Asset Protection Association) as of March 2011,
testifying to the security of our transport facilities and systems.
OHSAS18001 Certification (Hong Kong)
OHSAS18001 is a set of standards that lists risks and
countermeasures related to occupational safety and
hygiene, with the primary aim of clarifying related
responsibilities. KWE received OHSAS18001 certification for
its Hong Kong subsidiary in March 2009. We aim to
minimize the danger of work accidents and the risk of
damages arising from such accidents by analyzing and
managing risks related to the occupational safety and
hygiene of employees and other stakeholders, and by
continuously improving occupational safety and hygiene
management systems.
OHSAS18001 Certificate
Reducing CO2 Emissions to Realize a Low-Carbon Society —
Reducing Waste and Reusing Resources
We make every effort to implement the “3Rs” —reduce, reuse, and/or recycle waste of the main materials that we might
otherwise dispose of: wooden pallets, plastic wrap, plastic bands, cardboard cartons, office paper, and general trash.
Quality Management Conference
Cargo monitoring
Wooden Pallets
. As a general rule, reuse
. Ask other businesses to use surplus palettes
. Recycle broken or otherwise unusable pallets as wood chips
Human Resource Development That Values
People
Plastic Wrap and Bands
. Recycle all as plastic material
People are most important, and we keep this in mind as we develop
human resources who are fully human and at the same time passionate,
ambitious, and highly creative workers who we can send out into the
world as outstanding successors.
Examples of Concrete Achievements
Cardboard Cartons and Used Office Paper
. Recycle cardboard used in packing
. Recycle non-confidential documents
TQM training
Overseas training
. Training for all levels including follow-up training for new hires, supervisors’
Kintetsu World Express Delivery Co., Ltd., which delivers freight by automobile, has begun introducing hybrid trucks.
Also, Japan’s Eco-Mo Foundation awarded “Green Management” certification to the company’s Tokyo Special
Transportation Sales Office, Kanto Technical Center, Kanto Logistics Sales Office and Kanto Transportation Center, in
recognition of such efforts as implementing ecologically sound driving techniques and improving vehicle maintenance,
inspections, and fuel efficiency.
seminars, management training, and workplace director training
. Education about all types of operations, including general affairs, other departments'
operations, and customer service training
. Overseas training systems
. TQM training that teaches all managers and supervisors about management
strategies
. Business Leader Global Seminar
. Sunshine Blogs that foster communication between board members and employees
Separation of waste materials in order to facilitate recycling
(Narita Terminal)
Business Leader Global Seminar
Sunshine Blogs
Building Corporate Contributions to Society and the Environment
We contribute to the development of the global economy through our corporate activities, both
in local communities and on the world stage. We constantly strive to be a corporation that is
fair, highly ethical, responsible, and earns society’s trust. We follow international rules aimed at
protecting the global environment and use resources carefully.
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KintetsuWorld
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Introducing hybrid vehicles
Green Management Certificate
(Tokyo Special Transportation Sales Office, Kanto Technical Center)
Green Management Certificate
(Kanto Logistics Sales Office, Kanto Transportation Center)
Kintetsu World Express, Inc.
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Services & Strength
Global Network
Business Lines
Service Framework
CSR
Corporate Data
Visit the KWE Website
The KWE Group strives to maintain a full-featured website as a tool to provide information on
our services and business to the public.
Corporate Data
http://www.kwe.com
(As of March 31, 2011)
Kintetsu World Express, Inc. (KWE)
Head office:
5th Floor, Ohtemachi Bldg., 1-6-1 Ohtemachi, Chiyoda-Ku,
Tokyo 100-0004, Japan
In December 2011, KWE plans to move to a new head office of
the following address:
Shinagawa Intercity TowerA-24F
2-15-1 Konan, Minato-ku, Tokyo 108-6024, Japan
Capital:
¥ 7,216 million
Start of business: May 1948
Established:
January 1970
Representative: Satoshi Ishizaki
President and Chief Executive Officer
Number of :
1,123 (Kintetsu World Express, Inc.)
employees
9,238 (worldwide on a consolidated basis)
Global site
Bank references: The Bank of Tokyo-Mitsubishi UFJ, Ltd.,
Mizuho Bank, Ltd., Sumitomo Mitsui Banking
Corporation, and others
Types of business:
1. Domestic and foreign airfreight forwarding business;
trucking company agent
2. Forwarding using outsourced transport services
3. Customs agent
4. Warehousing and distribution
5. Any business related to all of the above
Listing:
Listed on the first section of the Tokyo Stock Exchange
KWE Japan
China
information
History
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1948
The Operation Bureau of Kintetsu Corporation begins handling international freight and travel service.
Approved as an agency by the IATA (International Air Transport Association).
1955
Developed into Kinki Nippon Tourist Co., Ltd. (KNT), creating a comprehensive luggage handler by combining our international airfreight and
international tourism divisions.
1969
Began overseas operations with establishment of subsidiaries in Hong Kong and the United States.
1970
Kintetsu World Express, Inc. spun off from KNT.
1978
Became the first Japanese forwarder to take its export operations’ computer system online.
1994
Became the first Japanese distribution company to obtain ISO9002 quality certification (changed to ISO9001 in 2003).
Adopted Quadrilateral Management System with regional headquarters for Japan, The Americas, Europe & Africa, and Asia & Oceania.
1998
Narita Terminal (Japan) opens.
2000
Listed on Nasdaq Japan Market (presently Hercules Market), a section of Osaka Securities Exchange (de-listed as of September 2004).
2002
Listed on the Second Section of Tokyo Stock Exchange.
Adopted “The KWE Grand Design for the 21st Century”.
2003
Obtained environmental ISO14001 certificate (Narita Terminal).
Stock listing upgraded to the First Section of Tokyo Stock Exchange.
Becomes the first Japanese forwarder to be certified as Level A on international cargo security standards by Transported Asset Protection
Association (TAPA) at the KWE Narita Terminal.
2005
Established a business and capital alliance with Mitsui O.S.K. Lines.
2006
Split Asia & Oceania Headquarters into two units: current East Asia & Oceania and Southeast Asia. We now use Five Regional Management
System in place of previous quadrilateral system.
2010
Drafted our new medium-term management plan, “Ready for the Next!” (April 2010 – March 2013).
40th anniversary of the Company’s establishment
Kintetsu
KintetsuWorld
WorldExpress,
Express,Inc.
Inc.
About KWE
Services & solutions
Investor relations
Kintetsu World Express, Inc.
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