Australian Institute
of Sport
Guest Information
Last update June 15
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AIS GUEST INFORMATION INDEX
AIS GUEST INFORMATION INDEX .................................................................................. 2
AIS SITE MAP ................................................................................................................ 5
ASC RESIDENCE MAP ..................................................................................................... 6
ASC RESIDENCE (BLOCK 22) MAP ................................................................................... 7
INTRODUCTION ............................................................................................................ 8
KEY AIS CONTACTS ........................................................................................................ 9
REGISTRATION FORM AND BRIEFING VIDEO .................................................................. 9
CAMP MANAGERS INFORMATION............................................................................... 10
GUEST RESPONSIBILITY ............................................................................................... 11
SWIPE ACCESS CARD (PROXIMITY CARD) .................................................................................... 11
AIS FACILITIES AND SERVICES ...................................................................................... 12
FACILITIES............................................................................................................................. 12
SPORTS SCIENCE AND SPORTS MEDICINE SERVICING ..................................................................... 12
WHAT’S ON OFFER AT THE AIS .................................................................................... 13
AIS AQUATIC CENTRE (MAP REF # 5-F) ..................................................................................... 13
AIS TOURS (MAP REF #5-I) ..................................................................................................... 13
AIS SHOP (MAP REF # 5-I) ...................................................................................................... 14
GG ESPRESSO CAFE (MAP REF # 5-I) .......................................................................................... 14
CATERING............................................................................................................................. 14
NATIONAL SPORT INFORMATION CENTRE (NSIC) (MAP REF # 5-D)................................................. 16
GENERAL PARKING ..................................................................................................... 17
BUS AND COACH PARKING .......................................................................................... 17
ALL BUSSES AND COACHES MUST PARK IN CAR PARKS 5-L OR 8-I. ............................... 17
BUS/COACH PICK UP AND DROP OFF ZONES ............................................................... 17
AIS VEHICLES AND TRANSPORT ................................................................................... 18
VEHICLE USE RULES................................................................................................................ 18
AIS RESIDENCES (MAP REF # 5-C) ................................................................................ 19
RESIDENCES GENERAL INFORMATION ......................................................................... 19
WHAT TO BRING TO THE AIS .................................................................................................... 19
CHECK IN PROCEDURE ............................................................................................................ 20
GROUP BRIEFINGS ................................................................................................................. 20
OUT OF HOURS ARRIVALS........................................................................................................ 20
CHECK OUT PROCEDURE ......................................................................................................... 21
BED MAKING AND LINEN ......................................................................................................... 21
DECLARATION OF MEDICATION ................................................................................................. 21
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DECLARATION OF ILLNESS ........................................................................................................ 21
NOISE CURFEW ..................................................................................................................... 22
BEHAVIOR ............................................................................................................................ 22
DAMAGE TO PROPERTY ........................................................................................................... 22
SECURITY OF YOUR PROPERTY .................................................................................................. 22
CARE OF ROOMS ................................................................................................................... 23
MAINTENANCE ...................................................................................................................... 23
ROOFS, LEDGES, WINDOW SILLS............................................................................................... 23
MESSAGES, MAIL, PACKAGES................................................................................................... 23
ACCESS AND MOBILITY............................................................................................................ 23
RESIDENCES FACILITIES AND SERVICES ........................................................................ 24
GROUP ACCOMMODATION FACTS ............................................................................................. 24
LAUNDRY FACILITIES (MAP REF # 5-C) ....................................................................................... 24
WHEELCHAIR ACCESSIBLE ROOMS ............................................................................................. 25
COMMON ROOMS ................................................................................................................. 25
COURTYARD.......................................................................................................................... 25
TELEPHONES AND INTERNET ACCESS .......................................................................................... 26
RECREATION HUT .................................................................................................................. 26
ADDITIONAL SERVICES AND EQUIPMENT ..................................................................................... 26
ITEMS FOR SALE @ RESIDENCE RECEPTION ................................................................................. 26
AIS RESIDENCE GENERAL RULES .................................................................................. 28
CHILDREN IN RESIDENCE .......................................................................................................... 29
LATE NIGHT ACCESS TO RESIDENCES .......................................................................................... 29
RULES FOR VISITORS ............................................................................................................... 30
THE AIS DINING HALL (MAP REF # 7-C) ........................................................................ 31
OPENING AND CLOSING HOURS ................................................................................................ 31
ATHLETE PRIORITY ACCESS....................................................................................................... 31
DINING HALL MONITORS ........................................................................................................ 32
HOW TO USE THE DINING HALL ................................................................................................ 32
PLATED SERVICE .................................................................................................................... 32
CATERING FOR SPECIAL DIETS AT THE AIS DINING HALL ................................................................ 32
THE AIS WILL MAKE EVERY EFFORT TO CATER FOR SPECIAL DIETARY REQUIREMENTS AS OUTLINED ABOVE. 34
PERSONAL DIETARY PREFERENCES OF LIKES OR DISLIKES, ON THE OTHER HAND, ARE ADEQUATELY CATERED FOR
IN THE VARIETY AVAILABLE IN THE STANDARD MEAL OFFERINGS AND HENCE NO FURTHER SPECIAL PROVISIONS
WILL BE MADE. ...................................................................................................................... 34
AIS DINING HALL - SPECIAL DIETARY REQUIREMENTS SUMMARY .................................................... 34
DRESS CODE ......................................................................................................................... 37
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DINING HALL CONDUCT .......................................................................................................... 38
ADDITIONAL MEALS ............................................................................................................... 38
MEALS FOR OFFSITE CAMP ATTENDEES ...................................................................................... 38
SNACKS ................................................................................................................................ 38
ADDITIONAL EVENTS AND SPORTS CAMPS INFORMATION .......................................... 40
SPA AND PLUNGE POOL RULES ................................................................................................. 42
SWIMMING POOL RULES ......................................................................................................... 43
SWIMMING POOL GUIDELINES ................................................................................................. 43
MEDICAL TREATMENT ............................................................................................................ 45
MEDICAL TREATMENT FOR CAMP GROUPS ................................................................................. 45
DRUG TESTING ARRANGEMENTS................................................................................. 46
ANTI-DOPING SEARCH AND DISCOVERY PROGRAM ....................................................................... 46
ATTACHMENT 1 - VISITOR REGISTRATION AND CONDITIONS OF USE FORM ................. 47
ATTACHMENT 2 – SPECIAL DIETS AT THE AIS DINING HALL – REQUEST FORM .............. 46
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AIS SITE MAP
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ASC RESIDENCE MAP
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ASC RESIDENCE (BLOCK 22) MAP
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INTRODUCTION
Welcome to the Australian Institute of Sport (AIS).
Thank you for choosing the AIS as your training centre. We hope that the facilities
and services meet your expectations and that your visit is a rewarding and enjoyable
one.
To help you achieve the most out of your AIS visit and to assist in maintaining a
harmonious environment around the AIS, we are pleased to provide you with this AIS
Guest Information.
The AIS Guest Information document contains important information about AIS rules
and policies that apply to your visit, and serves as your guide to the AIS. We kindly
ask that you read the information carefully and ensure that you relay relevant details
to the attendees, athletes, coaches and officials of your visit. We also suggest that
you keep the document on hand for easy reference throughout the duration of your
visit.
Should you have any queries please do not hesitate to contact your Events and
Sports Camps (ESC) coordinator or our enquiries line (02) 6214 1036.
We wish you all the best with your visit and hope you achieve your camp objectives.
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KEY AIS CONTACTS
Emergency
Phone
02 6162 3333
Available
24/7
Events and Sports Camps
Phone
02 6214 1036 (Weekdays – 9am – 5pm)
Mobile
0409 831 903 (Weekends – 8am – 10pm)
Web
https://experienceais.com/sports-camps/activities
AIS Residence Reception
Phone
02 6214 1388
Available
7.30am – 10pm (Monday – Friday)
8am – 10pm (Weekends and Public Holidays)
Web
https://experienceais.com/stay-ais
AIS Security
Phone
02 6214 1616
Available
24/7
AIS Shop
Phone
Web
02 6214 1007
http://shop.ausport.gov.au/
AIS Aquatic Centre
Phone
02 6214 1281
Web
https://experienceais.com/aquatic-and-fitness/fitness-centre
AIS Tours
Phone
Web
02 6214 1281
https://experienceais.com/visit-ais/tours
REGISTRATION FORM AND BRIEFING VIDEO
Registration Form
Each visitor staying at the AIS needs to complete a registration form prior to check in.
The registration form can be found following this link, and is located at the end of this
manual.
Briefing Video
Please follow this link to watch an informative video about staying at the AIS.
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CAMP MANAGERS INFORMATION
Upon arrival each attendee will be issued with a swipe access card. The cards will
allow access to the Australian Sports Commission (ASC) Residence Reception area,
each camp attendees accommodation block and room, afterhours access to
residence areas, access to the common laundry and to the AIS dining hall.
Access to most of our training facilities will not require swipe access. For access to
restricted areas you will be issued a camp managers access card. Cards are
programmed and tracked for the duration of your program. Please ensure that camp
participants only access the specific AIS facilities indicated in the program. Collection
of your camp manager card is from the site security office located next to the ASC
residence reception.
For younger groups, the camp manager and camp officials may be provided with
block master keys. If any camp attendees are locked out of their rooms the block
master key will allow access to an individual’s room. Block master keys will be issued
during check in.
Before your arrival all AIS camp participants are required to complete a registration
and indemnity form. Completed forms should be returned to your ESC Coordinator
prior to the start of your camp or handed in at Residence Reception upon check-in.
The registration and indemnity form displays the ASC Anti-Doping Search and
Discovery Program – AIS Domestic Guidelines. Please ensure all camp participants
read these guidelines before signing their form. Camp attendees under the age of 18
will need a parent’s or guardian’s signature on these forms.
As a group your meal times (as shown on your program and on the information
boards at both ASC residence reception and the dining hall entry) have been
coordinated with AIS kitchen staff. Please adhere to these times.
Please ensure that all camp participants adhere to the rules of the ASC residences,
dining hall and facilities as detailed in this manual and as advised by AIS staff. Failure
to comply may result in the removal of the group from site. As group manager, it is
your responsibility to ensure your group behaves appropriately at all times at the AIS.
At the conclusion of your camp you may be asked to complete an evaluation form.
This form provides the AIS and Events and Sports Camps with feedback on your
camp and facilities which is used to make improvements for future camps.
Filming and photography within the ASC residence and dining hall is not permitted at
any time without prior approval. To discuss filming or photography in the ASC
residence or dining hall, please contact your ESC representative.
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GUEST RESPONSIBILITY
As a temporary resident of the AIS you will be expected to observe the rules and
regulations as they relate to the ASC Residences, AIS dining hall and AIS facilities.
These rules are outlined in this information pack. When on site you are expected to:
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Respect the right and property of others.
Respect the property, equipment, facilities and programs of the AIS and the
ASC.
Refrain from actions which endanger the health, safety and welfare of any
member of the AIS community or guests.
Comply with the normal standards, rules and regulations of the AIS as well as
with the Federal and ACT Government laws.
Maintain the good name of the AIS in the public forum.
Practice good personal and food hygiene. Immediately advise AIS staff if you
feel unwell prior to arriving at the AIS or at any time during your visit and avoid
entering the Dining Hall.
On arrival at the AIS all guests are required to complete our registration and
indemnity form agreeing that you will comply with the code of ethics and rules and
regulations of the AIS. Failure to comply with the conditions of the agreement, or in
the event of any breach of discipline or misbehavior on your part, may result in your
rights as a visiting athlete or official being terminated.
Swipe Access Card (Proximity Card)
Each guest will receive a Swipe Access Card (Proximity Card) on arrival. This card
gives each participant access to the ASC Residences, the dining hall and designated
AIS facilities. It will also be used for identification purposes and should be kept with
you at all times.
The cards are programmed to operate for the duration of the camp and become
invalid at its completion. These cards must be handed into Residence Reception
upon checkout and prior to 10am. Any lost or unreturned cards attract a $40 fee.
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AIS FACILITIES AND SERVICES
Facilities
While staying at the AIS you may want to use our world class training facilities.
These include:
- Basketball, Netball and Volleyball Courts
- 50m and 25m Pool
- Recovery Facilities (Spa/Plunge Pools)
- Conference/Function Facilities and Meeting Rooms
- Football and Multi Use Fields
- Combat Training Hall (Wrestling Mats and Fitness Room)
- Athletics Complex
- Indoor Synthetic Pitch
- AIS Arena
- Gymnastics Training Hall
- Commercial Gym
- AIS Strength and Conditioning Gym
Each facility is close to change rooms and amenities. Please note that NSO High
Performance sports programs are the primary users of these facilities. All bookings
are subject to availability. For further information on prices and how to book facilities
during your visit to the AIS, please contact your ESC coordinator or call our enquiries
line on (02) 6214 1036.
AIS Performance Support
If your visit to the AIS is likely to include access to AIS Performance Support services,
please contact your ESC camp coordinator for information on servicing prices and
how to book.
The AIS Performance Support disciplines can offer a wide range of lectures and
practical sessions in the following areas:
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Sports Nutrition
Strength and Conditioning
Movement Science
Physiology and Testing
Physiotherapy
Recovery
Performance Psychology
Please note that all AIS Performance Support services are subject to availability and
costs may depend on size of the group.
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Please click here for further information on the services provided.
AIS Sports Medicine will provide general medical services only to National Sporting
Organisation (NSO) athletes and their staff during business hours. Outside of
business hours, anyone that is ill or injured will require to be taken to a local medical
practice or hospital by the NSO.
WHAT’S ON OFFER AT THE AIS
During your stay at the AIS you may like to access some additional services that are
available. These include:
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High Performance Athlete presentation or Trivia Night
Trained by the best session conducted by a high level coach or athlete
Fitness sessions with our elite training staff
Sports Experience within our elite training facilities
Onsite catering, snacks, lunch and dinner packs
Transportation services and bus hire
If these or any other additional services are required for your camp, please contact
your ESC camp coordinator for more information.
Please note that all services are subject to availability and that costs may vary
depending on the size of your group.
AIS Aquatic Centre (map ref # 5-F)
The AIS Aquatic Centre offers a unique experience to the general public – utilising the
same facilities that were first constructed for the development of high performance
athletes.
The Centre incorporates Aquatics Operations, Fitness Centre, Swim School at the
AIS as well as National Sporting Organisations (High Performance teams).
The AIS Aquatic Centre offers an Olympic size 50 metre eight lane heated indoor
pool, a 50m 10 lane testing and training pool (High Performance access only), a 25m
6 lane heated indoor pool, spa and plunge recovery facilities, gymnasium as well as a
comprehensive program of fitness and learn to swim classes designed to cater for all
levels of experience and ages, including holiday programs for children aged 5 – 13.
AIS Tours (map ref #5-I)
Our 90 min tours run daily at 8.30am, 10.00am, 11.30am, 1pm and 2.30pm. We can
also run specialised evening tours.
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These tours are guided by an elite athlete visiting world class facilities including the
AIS gymnastics hall, swimming complex, basketball/netball hall, volleyball courts and
athlete gym.
Your tour also includes Sportex, the hands-on interactive exhibit where you can
challenge your athlete guide to sports such as rowing, basketball, rock climbing and
downhill snow skiing.
For information and bookings please contact your ESC coordinator or our tour
department direct (02) 6214 1010. Further information is available here.
AIS Shop (map ref # 5-I)
While staying at the AIS you may want to check out our great range of AIS-branded
apparel, toys, souvenirs, accessories and more. Make your way to the AIS shop
located in the AIS visitor Centre.
The AIS Shop is open Monday to Friday 9am – 5pm and between 10am-4pm on
Saturday, Sunday and Public holidays.
For further information on our products or to shop online please click here or call (02)
6214 1007
GG espresso cafe (map ref # 5-I)
Take time out in the café at the AIS and enjoy great coffee, friendly service and
delicious treats served inside or outside in the shady courtyard. The AIS café has a
range of salads, gluten free products, sandwiches and hot food options available.
Opening Hours:
Mon - Fri: 8:00am - 4:30pm
Sat & Sun: 9:30am - 4:00pm
Public Holidays: 9:30am - 4:00pm
Further information and menu is available here.
Catering
While staying at the AIS you may want to hold a dinner, function or conference
event. If you require onsite catering for your event, our expert catering team can
assist.
Our caterers are dedicated to providing our clients, staff and athletes with quality
catering options and will meet all of your catering needs.
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For further information and to get a copy of our catering compendium please contact
your ESC coordinator or check out our website for more information here.
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National Sport Information Centre (NSIC) (map ref # 5-D)
The National Sport Information Centre (NSIC) facilitates a comprehensive range of
sport information services and resources. The NSIC is open to the public from
8.30am to 5.00pm Monday to Friday, and after-hours access is available upon
request.
NSIC services and resources include:
- Meeting facilities and spaces suitable for small groups and larger teams
- AV viewing facilities including large screen projectors and reception to Fox
Sports, Eurosport, and ESPN
- Access to a comprehensive range of sport related print and electronic
literature, competition video collections, and DVD duplication and editing
facilities
- Gaming consoles, 3D plasma screens, and complimentary Internet access and
- Sports Lounge with newspapers and magazines, iPads and other interactive
media.
Our staff can provide induction and training sessions to help ensure you make the
most of your time within the NSIC. Please contact us on (02) 6214 1240 or
nsic@ausport.gov.au to book an induction, or to arrange after-hours access to the
NSIC.
When returning home, be sure to stay connected and up to date with your sport
information needs. Online access to the NSIC's information and research resources is
provided through the Clearinghouse for Sport (Clearinghouse), an Australian sport
sector information and knowledge sharing initiative. For more information on the
Clearinghouse, please visit this link.
Filming and Photographic Services
The National Sport Information Centre provides filming and photographic services for
some events and camps. If you are hosting a conference or a national team camp
and are interested in these services, please contact the NSIC on (02) 6214 1240 or
nsic@ausport.gov.au
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GENERAL PARKING
There are four main parking areas for visitors as indicated on the AIS Site Map
included in this manual. Their locations are:
Car Park 5-L - located adjacent to the Track and Field facility; in front of Canberra
Stadium and at the end of Battye Street. This car park can accommodate buses.
Car Park 1-H - located adjacent to the playing fields located on Masterman Street.
Car Park 8-I - located across from the AIS Arena and at the corner of Leverrier Street
and Battye Street. This car park can accommodate buses.
Car Park 5-A - located at the northern end of the site, behind the ASC residence, off
Leverrier Street. This is the staff car park and is available for residential guests. This
car park is not suitable for buses.
BUS AND COACH PARKING
All Busses and Coaches must park in car parks 5-L or 8-I.
BUS/COACH PICK UP AND DROP OFF ZONES
There is a 15 min pick up and drop zone located along Leverrier Cres next to the ASC
and AIS residence (7-C) as well as in front of the AIS Arena (6-J). These areas
indicated on the AIS Site Map.
Please note that these are not parking zones and any bus or coach parking in these
zones may be fined. These areas are for pick up and drop off only. We request all bus
and coach drivers to refrain from parking for pick-up far in advance of the time
required as this blocks access to other vehicles that may need to use the bays for
immediate pick-up or drop-off.
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AIS VEHICLES AND TRANSPORT
Approved guests at the AIS can access a range of vehicles from cars, taragos and 12
or 21 seater busses.
ESC can also assist you with transport to and from the airport or various locations in
Canberra by providing drivers.
Please contact your ESC coordinator for details about availability, prices and how to
book our vehicles.
Vehicle Use Rules
Any damage incurred to the AIS vehicles whilst under hire must be paid for by the
hirer. The cost of any damage is capped at $500 which is the standard excess that
applies.
Vehicles parked illegally (eg. in walkways, emergency exits) will be booked and the
camp liable to pay. Vehicles should be collected and returned to the AIS stores
department during business hours. Collection and returning after hours is by
negotiation.
The 21 seater bus (Coaster) is classified as a heavy vehicle. Therefore a 100km
speed limit applies when driving the vehicle. At no time should this limit be exceeded.
All drivers of this vehicle must have a minimum of a light rigid (LR) license.
Any mechanical difficulties with the vehicle should be reported to NRMA by
telephoning 13 11 11 (the NRMA membership card is included in the vehicle pack).
Please report any problems/defects with vehicles (eg. flat battery, tyre leaks etc.) to
your ESC coordinator.
Fuel is the responsibility of the hirer. Vehicles must be returned fully fuelled, if not, a
refueling charge will apply. The cars and small busses require– Unleaded Fuel and
21 seater bus (Coaster) requires Diesel. Please ensure you check before filling your
vehicle.
Vehicles should be returned in a clean and tidy state, and full of fuel or the hirer will
be liable for cleaning and fuel costs.
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AIS RESIDENCES (MAP REF # 5-C)
Our friendly Reception team are on duty from 7.30am to 10pm Monday to Friday
(8am – 10pm Saturday and Sunday) located at the entry to AIS Residence of
Champions.
In addition to coordinating arrivals and departures for all guests, our Reception team
provide a variety of information and administration services to assist you and your
group during your stay.
We encourage you to fill out a guest comment card at our Reception on departure to
provide us some feedback about our services and facilities so we can aspire to
serve you better.
Please click on this link for further information on the AIS Residences
RESIDENCES GENERAL INFORMATION
What to bring to the AIS
When you arrive at the AIS residences you will be required to make your bed. We
provide fresh linen and a towel, and all rooms are serviced on a weekly basis.
We also recommend that you bring:
- toiletries including shampoo, conditioner, and toothpaste (not included in
rooms)
- additional soap (soap is supplied in your rooms)
- a hat and sunscreen
- camera
- iPod with earphones
- autograph book
- alarm clock (if you have early sessions)
- suitable sporting attire including bathers, training equipment, wet weather gear
and non-marking shoes
- A spare towel if you intend to use the AIS pool or recovery facilities
- money for expenses including phone cards, washing powder, AIS
merchandise, snacks etc
- medication requirements including Ventolin inhalers (see declaration of
medication page 18)
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Check In Procedure
Check-in at the ASC Residences is open from 1.00pm daily.
If you require an earlier check-in please request this through your ESC coordinator who
will liaise with Residence to determine if it is possible.
When you check in, please ensure that all indemnity forms have been completed, signed
and presented to our residence staff for review.
Group Briefings
After your group has been checked in by our friendly staff we will brief you on the rules
and regulations of the AIS residence and campus.
Your briefing will be conducted by either an ESC representative or an AIS Residence
staff member.
For those high performance groups guests staying in the AIS Residence, your briefing
may be conducted by an AIS Residence welfare officer.
All briefings are important and you should schedule at least 15 minutes in your program
to ensure your group understand the rules that apply to all guests at the AIS.
For more information, please speak with your ESC Coordinator.
Please follow this link to a short arrival briefing video about staying at the AIS.
Out of Hours Arrivals
If you are arriving to the AIS after 10pm and before 7.30am you may be required to
check in with our security office if our reception is closed. The security office is
located next to the AIS residences. Please inform your ESC coordinator who will
liaise with the Residences team to ensure your out of hours check in is as smooth as
possible.
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Check Out Procedure
The check-out time for the ASC Residences is 10.00am on the day of departure.
Please note that a storage area for luggage can be arranged if your camp runs past
the checkout time on the day of departure. Any late departures must be requested
before arrival. Due to very busy arrivals and departures, late departures may not be
possible and/or may incur additional charges.
Bed Making and Linen
Fresh linen is supplied for guests staying at the AIS however it is the
responsibility of the guest to make their bed upon arrival. Please discuss this with
your group to ensure that they are aware and that they know how to make their
bed. You are supplied with two flat sheets, a doona, a pillow and pillow case and
a towel. Bed making is available at a fee.
Declaration of Medication
When you arrive at the AIS you will be required to declare any medication you are
bringing onsite. This is to ensure that all medication is recorded and listed for any
ASADA representatives conducting athlete drug testing.
Declaration of Illness
If you or any of your group is unwell prior to arriving at the AIS, please urgently
discuss this with your ESC contact for advice on whether or not it is appropriate
to stay at the AIS.
If you or any of your group feels unwell at any time whilst staying onsite, this
needs to be reported to residence reception or your ESC contact immediately.
After reception closing time, illness must be reported to security as soon as it
occurs. If anyone has to be taken to see a doctor, go to hospital or needs an
ambulance due to illness or injury, this must be immediately reported as well.
As provided under AIS Vehicles and Transport (p16) and subject to availability
(business hours only), ASC vehicles may be utilised by a group if they need to
take someone to see a doctor or to hospital. Outside of business hours, personal
arrangements need to be made by the group/group manager.
For illnesses within residences, an established action plan (endorsed by ACT
Health, AIS Sports Medicine) will need to be followed until there is a clearance
provided by a medical doctor. Please follow the directions of residences staff who
will put various actions and arrangements in place to ensure the comfort and
well-being of the affected guest(s). This is to ensure that any spread of illness to
your group or other guests is minimised and contained.
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For example no ill person must enter the Dining Hall under any circumstances.
Staff can assist with making arrangements to obtain light meals if required during
meal periods.
Some immediate measures to prevent illness are to observe good hand hygiene
practices. It is highly recommended that everyone washes their hands with soap
and water on a regular basis in addition to using hand sanitisers. Sharing of
towels is discouraged. If anyone is ill, bathrooms used by the ill person must not
be shared and they are best to be isolated into a different area. Residences will
organise sanitisation of areas where anyone who has been ill is located.
While only NSO athletes and staff are able to make an appointment to see AIS
Sports Medicine staff, this is only available during business hours.
Noise Curfew
Many athletes are involved in heavy training and/or competition schedules and
require plenty of rest. A 9.30pm noise curfew exists throughout the entire AIS
Residences.
The building design does create some problems in that normal conversations can be
amplified throughout a block, so please keep this in mind after 9.30pm.
Behavior
Please remember that as camp managers and officials, you are responsible for the
behavior and welfare of your group, not AIS staff. Please ensure that all members of
your group are fully aware of their responsibilities during their stay at the AIS.
As the camp manager your duty of care must ensure that supervision of athletes and
students is observed at all times. This extends to all areas at the AIS including the
dining hall and training facilities.
Damage to Property
Breakages or building defects should be notified to ASC Residences Reception
immediately after check in. Willful damage to any part of AIS property will be paid for
by the offender.
Security of Your Property
Always lock your room, and while your clothes are washing or drying in the laundry,
stay with them. Don’t leave valuables lying where they can be seen. It is also
recommended not to keep large sums of money in your room.
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Doors should not be chocked open at any time.
Care of Rooms
All camp attendees are responsible for the tidiness and care of their rooms. Rooms
will be cleaned professionally once a week with cleaners commencing from 8:30am.
Floors and basins must be kept clear of clothes and other gear so that cleaners can
operate effectively.
Sheets and pillow cases will be laundered once a week. Used linen is to be placed
neatly on the floor of your room on your blocks linen change day. Fresh linen will be
placed in your room.
Any food in rooms is to be kept in sealed containers or in the refrigerator.
Maintenance
Please advise residence reception of any mantenance requirements as soon as
discovered so these can be rectified during the maintenance department’s operating
hours. Whilst all efforts are made to fix things on the day, if reported after 3:30pm it
may only be attended to if it is an emergency, or will have to wait untill the next
business day.
Roofs, Ledges, Window Sills
No person is permitted to climb out of windows, onto roofs and ledges or use public
areas for sunbathing. Please do not use ledges, roofs or window sills for hanging
clothes, footwear or any personal items.
Messages, Mail, Packages
Messages, mail and packages for residents will be available at Residence Reception.
Access and Mobility
Please note that all single and bunk rooms at the AIS are accessed by some stairs.
Flat accommodation at the AIS is generally wheelchair accessible. If you or anyone in
your group has special access needs or mobility limitations, please discuss with your
camp manager or ESC contact prior to arrival to at the AIS.
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RESIDENCES FACILITIES AND SERVICES
Group Accommodation Facts
There are three styles of accommodation at the ASC residences - single rooms,
bunk rooms and self-contained flats. Along with the first-class sporting facilities
and the opportunity to interact with high profile athletes, you are sure to have a
unique experience within our accommodation.
Facilities at the residences include cable television, games/recreation room,
healthy buffet-style meals, extended dining hours, free parking, wheelchair access
(limited rooms) and free laundry facilities.
All single/bunk rooms include:
-
fridge
built-in cupboard
fan
heater
sink
mirror
king single bed/or bunk bed
bed linen and towel
Each block of 12 single rooms has a common room with a television lounge
area, ironing board and iron. Toilet and shower facilities are shared.
Our self-contained flats comfortably cater for up to four guests. Most
apartments contain:
-
kitchenette
bathroom
washing machine, drier, iron and ironing board
king single beds for four people (no double beds are included)
linen and bedding
television
heater and fan
Laundry Facilities (map ref # 5-C)
The AIS Residences has a laundry for visitors containing washing machines, dryers
and a washing tub. Please remove your washing from the machines as soon as the
cycle is complete so that others can use them. No responsibility is taken for leaving
clothes or property unattended in any area. Access to the laundry is via your swipe
access card.
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Use of the machines is free, but you must provide your own detergent. This is
available for purchase from AIS Residences Reception.
Extra towels can be obtained from AIS residence reception for hire at $2.60 per towel.
Lost or missing towels are charged at $16 each.
Wheelchair Accessible Rooms
The AIS Residences include limited wheelchair accessible rooms (in flats) for visitors.
If you require a wheelchair accessible room(s), please contact your ESC coordinator
at the early stage of your booking process to discuss your needs and find out
availability.
Common Rooms
Common rooms are available for your use when staying at the AIS. Each block
includes one air-conditioned common room fitted with couch, ironing board and TV
where you can view all free to air channels, Fox Sports channels including ESPN and
Euro Sports and a variety of Movie Channels.
There is also a larger common room named Sweeteninies located in the ASC
Residences. The room includes a large flat screen TV and comfortable couches. If
you would like to book Sweeteninies please contact your ESC coordinator or see our
friendly residence staff upon arrival.
Please ensure when you are using the equipment in our common rooms that you
obey the noise curfew from 9.30pm.
Courtyard
The courtyard within the ASC residences is a great place to muster groups as well as
participate in leisurely activities. We do ask that common sense and safety first
procedures are adhered to. Consideration for all residents should be taken into
account.
No ball games are allowed within the courtyard area. The cost of any damage
incurred by poor behavior will be met by the guests concerned.
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Wi-Fi Internet Access
Public wireless is not available in the ASC Residence rooms, however the wireless
network can be accessed in the residence courtyard as well as various other public
spaces and venues throughout the AIS.
Recreation Hut
The recreation hut contains stools and round tables, table tennis and pool tables, a
range of video games, a TV and DVD unit. The recreation lounge is open from 10am 9pm each day.
Pool cues and table tennis equipment are available for hire at ASC Residences
Reception for $5 each. A $20 deposit is required to borrow the equipment for 2 hours
hire, with $15 returned after use. Any damaged equipment will incur a loss of the
deposit payment.
Additional Services and Equipment
Extra towels (chargeable to group account, requires approval from group manager)
Bed making (normally organised before arrival however if required, please inform
Reception, charges apply)
A wheelchair is available for temporary use if required. Please report all injuries and
fill out an injury form provided by reception.
Storage of luggage on departure day (only for residents, limits apply, please check
with Reception)
Receipt of mail and couriered packages
Printing, copying and scanning documents.
Items for Sale @ Residence Reception
Miscellaneous: internet cables
Snacks: Chocolates and Chips
Toiletries: toiletry bags, miniature toothbrush/paste, deodorant, washing powder,
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razors, shower gel, shampoo and conditioner.
Towels: If your room towel needs changing you can swap old for new at Reception.
Charges apply for extra towels. Please note, towels may not be taken out of the
Residences. You will need to provide your own towels when using our pool and
recovery facilities.
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AIS RESIDENCE GENERAL RULES
Main Residence Rules
1. No alcohol is to be brought into or consumed within the AIS Residence.
2. None of the following items are to be brought into the AIS Residences:
- Weapons
- Animals
- Illicit drugs
- Toxic substances
- Anything that is likely to cause injury to a person or damage to property
3. Prohibited substances including illicit or performance enhancing drugs are not
permitted within the AIS Residences.
4. Riding bicycles, skateboards or rollerblades within the perimeter of the ASC
Residences is not permitted.
5. Fire equipment, such as extinguishers, hoses, room doors and door closers,
must not be used improperly.
6. Smoking is not permitted anywhere within the AIS Residences (including the
courtyard). Please ask our friendly staff to direct you to our smoke friendly
areas.
7. Rooms must be maintained at an acceptable level of cleanliness and tidiness.
Sheets and towels will be replaced on a weekly basis. Additional towels are
available from reception for a small fee.
8. At all times residents remain subject to the general laws of the ACT.
9. Aerosol cans such as deodorant and hair spray, as well as hair straighteners
can set off the fire alarms. Please use these responsibly to avoid setting of the
alarm. Please be aware that if fire alarms have been set off deliberately or
damaged in anyway a charge may be added to your account.
10. All residents are expected to control noise especially in public areas like the
Dining Hall and on the way in and out of the residential complexes. Noise
within the accommodation must be controlled so as not to disturb other
residents especially as many are athletes who need a quality sleep and rest
while training and preparing for important competitions. There must be no
noise at all after 9:30pm. Any complaints will be handled immediately and may
result in removal of individuals from the residences if there is no compliance.
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Children in Residence
The AIS Residences provide living and dining facilities for a wide range of individuals
and groups including live-in athletes, visiting athletes and staff..
The ASC and the AIS does not exclude guests with family responsibilities; however
the AIS residences have been established for athletes and do not fully cater for the
needs of young children living within the residences.
Children under the age of seven (7) years will not be eligible to stay at the AIS
Residences except where all of the following criteria have are met:
-
The parent or guardian of the child needs to reside in residential facilities
because they are an athlete or coach attending the AIS as part of an approved
training program;
-
Alternative off-site accommodation is considered unsuitable in this case; there
is an available 'flat' within the residences that has been designated by the ASC
as being suitable for housing children;
-
The duration of the residential stay is a temporary, short term requirement;
-
The parent or guardian provides a constant and direct level of care and
supervision for the child or children acceptable to the AIS.
-
Any child between the age of 7 and 12 years (including child athletes visiting
the AIS for a period of less than 3 months) must be supervised and cared-for
by an adult at all times within the ASC residences, including in the dining hall,
and other on-site facilities. The ASC and the AIS will not provide this
supervision.
-
Anyone wishing to have a child in the Residences must seek and obtain
ASC/AIS approval prior to their arrival. Please contact your ESC coordinator to
gain approval from ASC management.
Late Night Access to Residences
1. At all times a security swipe card is required to go from AIS Residences
Reception to your accommodation.
2. The front doors to reception will be locked at 10:00pm each night through to
7:30am the following morning (8:00am Saturday and Sunday). Residents
entering or leaving between these times will need their security swipe cards.
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3. A security guard is permanently stationed overnight at the AIS Residences.
Any instructions from the security guard should be obeyed. The security guard
is often patrolling the AIS site, and residents requiring afterhours access may
alert the guard by pressing the button located beside the main door.
4. Residents should note that they will need their swipe access key to gain
access to the AIS residences after 10pm. This is to ensure that the blocks are
secure, quiet and free of unwanted visitors. The security guard will not access
blocks or rooms for residents. We expect camp attendees to be thoughtful and
responsible in carrying their security swipe card and keys for afterhours
access. If locked out after reception closing time, residents can call security for
assistance dialing 6214 1616 as well as for other assistance. For emergencies,
dial (02) 6162 3333.
5. The gate between the laundry and residences is automatically locked each
evening between 10:30pm and 6:00am. Your security swipe card will not allow
access to the AIS Residences through the gate during this time period.
Rules for Visitors
1. All visitors to the AIS residences must sign in and out via residence reception.
2. Visitors cannot stay overnight in the AIS Residences.
3. Visitors must leave the AIS Residences by 9pm. Visitors arriving after 9pm will
not be granted entry nor will the guard contact the athlete/official.
4. The behavior of visitors within the AIS Residences is the responsibility of the
manager/athlete/official they have come to visit and/or the athlete/official
whose security swipe card opened the door. Athletes and officials must ensure
that their visitors uphold the rules contained in this manual and they must
escort their visitors around the AIS Residences at all times.
5. Visitors must not leave their property in the camp participant’s room. All
property in a camp participant’s room is their responsibility and may be subject
to a search and possible seizure.
6. No visitor will be granted swipe card access to a room
The purpose of these regulations is to maintain a safe environment for all athletes
and officials. We wish to avoid any dangers that may arise from allowing free access
to visitors to the site. Some degree of inconvenience to athletes and officials is
inevitable in order to achieve an acceptable level of security.
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THE AIS DINING HALL (MAP REF # 7-C)
The AIS Dining Hall is committed to providing all camp attendees with high quality
nutritious meals. When using the dining hall please respect that there are many other
groups and individuals using the facility.
Each group has been allocated meal times that are listed in your camp program.
Please adhere to these times, to ensure that all groups have an equal use of the
dining hall facility. While you are staying with us please contact your ESC coordinator
if you need to adjust your meal times.
Each groups dining hall meal time is listed at Residence Reception and at the
entrance to the dining hall facility. If you are unsure of your meal times please contact
your ESC coordinator or see our residence staff when you arrive.
Opening and Closing Hours
The AIS Dining Hall is open at the below times:
Breakfast Monday – Saturday
6.30am – 10am
Sunday
7.30am – 11am
Lunch
Monday – Sunday
12pm – 1.45pm
Dinner
Monday – Sunday
5.45pm – 8.45pm
Please adhere to the times indicated in your program.
Access to the dining hall is by use of your swipe access card. Wheelchair access is
through the gate to the left of the turnstile. Please alert the Residence Reception staff
prior to entering the Dining Hall to unlock the gate.
Athlete Priority Access
The AIS is home to some of Australia’s best athletes. As part of their daily training
regime, access to the nutritious food served in the dining hall plays an important part
in refueling their body to be able to train and perform at the highest level. Guests to
the AIS must ensure that all high performance athletes have priority access to the
food servery area as well as seated areas. If you are unsure about this, please speak
with a dining hall monitor.
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Dining Hall Monitors
Dining hall monitors are on duty during meal times. They control access and
coordinate the flow of people during meal times; they also provide guidance with the
appropriate locations for seating.
Please ensure that you listen and respect the guidance given by the monitors on the
day.
If you have any questions regarding the use of the dining hall please ask our friendly
dining hall monitors on duty.
How to use the Dining Hall
The AIS dining hall is a self-serve buffet. The buffet has 2 sides. Side one is usually
allocated to high performance groups only. Side 2 is allocated to all camp groups.
Please ensure you stick to the correct side of the buffet as directed by the dining hall
monitor.
Upon entering the dining hall each guest will be asked to use the hand sanitisers
provided.
Camp participants are requested to take small serves of food and return as frequently
as desired to limit food wastage. Wasted food is not only costly but reduces the
variety for those eating later. No food is allowed to be taken outside the dining hall at
any time.
Once you have finished eating each guest must take their cutlery, crockery and any
rubbish to the wash station located at each side of servery. It is highly advisable to
wash hands with soap after eating in accordance with good hand hygiene practices.
The dining hall is not a place to hold team meetings. Please ensure noise levels are
kept to a minimum so that everyone else can enjoy their meal.
Plated Service
From time to time, the AIS dining hall will have kitchen staff available to assist with
the service of food to guests. This service is available when the dining hall is busier
than usual.
Catering for Special Diets at the AIS Dining Hall
At the AIS, we are committed to providing a supportive food environment that caters
to a range of dietary needs.
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The AIS Dining Hall buffet contains fresh vegetables and a significant salad bar which
contains a wide variety of salad ingredients individually presented, and a salad/s dish
prepared fresh daily. Additional to this, we always provide at least 2 different protein
options for selection.
How the AIS Dining Hall Addresses Specific Food Allergies: All catering staff at
the AIS Dining Hall are required to undertake and maintain training with regards to
“Allergen Control Policy” and “Allergen Awareness” in the kitchen and meal
preparation. All catering staff are trained with regards to the importance of allergies
and the subsequent need to follow recipes closely and avoid cross contamination.
This training is undertaken in collaboration with the AIS Foodservice Dietitian.
All meals/prepared dishes have accompanying nutrition cards which will specify
nutritional information, along with listing any allergens added in the dish (i.e. contains
eggs, fish or shellfish, gluten, soy, milk, wheat etc.).
Food Allergy: Food Allergy is a harmful immune system response to a food protein.
The allergy occurs due to the body mistakenly identifying the food protein to be
harmful.
A food allergy is distinct from food intolerance. Intolerance is the inability to properly
digest certain foods.
Anaphylaxis: Anaphylaxis is the most severe allergic response, which can potentially
be life threatening.
It is a requirement that anyone with a known food anaphylaxis carry an Epipen with
them at all times whilst in the AIS Dining Hall. The manager of the visiting group is
responsible for ensuring that a person trained in issuing Epipen or other auto injector
of adrenaline is in attendance with the visitor with food allergies to administer the
medication as required.
Bringing Your Own Food: If our current menu cannot accommodate your special
dietary requirements, with prior arrangement, the AIS Dining Hall can accept guests
individual ‘special’ foodstuff (pre-packaged meals, snacks) brought from home. Our
chefs will accept / receipt the goods and store them appropriately in line with food
safety standards and requirement. These will then be available as required by letting
the Dining Hall staff know. This will purely be a reheating process, no cooking / meal
preparation included.
Notification: It is a requirement of those organising or managing a visiting group to
notify the AIS of any special dietary requirements of members of the group. Special
Dietary Needs at the AIS – Request Form (see page 5) will need to be completed and
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signed by each person who has special dietary needs. Notification of Special Dietary
Needs is required no later than two (2) weeks prior to your AIS visit.
Please send all completed dietary forms for your group to your ESC coordinator,
bookings@ausport.gov.au
Below we have summarised what we currently do on a daily basis to help cater to
some food allergies/intolerances. Further to this, we also ensure that all meals are
accompanied by a nutrition card that clearly states all ingredients and any allergens
that are present within that dish.
If you have provided notification of your special dietary needs via the below form, but
require further individualised dietary assistance beyond what is described below,
please email foodservicedietitian@ausport.gov.au. This will allow our Foodservice
Dietitian onsite to contact you directly to help meet your dietary needs.
Reasons that you may need to contact our Dietitian outside of the details provided
below may include:
1. Your allergy/intolerance is not included in the table descriptions below;
2. You have severe or multiple allergies that will require more in-depth Dietitian
management to ensure that you are able to consume adequate nutrition from
the menu;
3. You follow a strict Vegan diet;
4. You require a Kosher or Halal diet due to religious/belief reasons.
The AIS will make every effort to cater for special dietary requirements as outlined
above.
Personal dietary preferences of likes or dislikes, on the other hand, are adequately
catered for in the variety available in the standard meal offerings and hence no further
special provisions will be made.
AIS Dining Hall - Special Dietary Requirements Summary
Please note that an information card is located for guests to refer to at each meal.
These information cards will provide specific dietary information about the meal, as
well as clearly state the ingredients and possible allergens present in the food.
We urge all guests that have one of more of the below dietary requirements to refer to
these information cards at each meal and speak to a dining hall staff member if
further information is required.
Dietary
Requirement
Vegetarian
What We Provide Daily
At each meal at AIS Dining Hall, we
will provide a suitable Vegetarian
Further Comments
NOTE: This does
not include vegan
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option to choose from. This is
accompanied by a range of
vegetables and fresh salad bar
(lunch & dinner only).
Nut &/OR Seed
Allergy
(including
anaphylaxis)
Coeliac Disease
(Strict Gluten
Allergy)
Gluten or Wheat
Intolerance
Peanut:
We are a peanut free kitchen at all
times – they are not used at all
within the AIS Dining Hall.
Tree Nuts (walnuts, almonds,
cashews, pistachios, pecans):
Our breakfast cereals contain no
nuts in the ingredients, however do
state that they are made on
equipment that also produces
cereals that contain ‘milk, soy and
tree nuts’.
Sesame:
The AIS Dining Hall does receive
some breads that have sesame
seeds on the outside of the bread.
No breads containing sesame
seeds will be used in lunch packs.
Gluten Free Cereals & Breads are
readily available at the AIS Dining
Hall for those with Coeliac Disease.
This also includes the use of a
Gluten Free toaster to avoid crosscontamination. Please see our
Dining Hall monitor if you need help
locating these.
Dining Hall staff will be made aware
of your arrival and we will also have
Gluten Free protein options
available at all meals, plus a range
of vegetables & salads to choose
from. Just ask the staff over the
counter for your Gluten Free protein
option to be served separately for
you if preferred.
Our menu will always ensure that
there is always at least one gluten
free meal option available, however
if you need further assistance,
please discuss with one of our chefs
dietary
requirements. If
vegan, please
contact our
Foodservice
Dietitian.
If you need more
clarification
regarding our
kitchen standards,
please contact our
foodservice
dietitian.
If you would like
more information for
food standards for
Coeliac Disease,
please contact our
Foodservice
Dietitian.
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over the counter to clarify any
ingredients or help source an
alternative.
Egg Allergy
Lactose
Intolerance
Milk &/or Dairy
Allergy
Fish &/OR
Shellfish Allergy
If you require further assistance,
please ask the chefs over the
counter for further information or an
alternative if needed.
Soy milk and lactose free milk are
provided as milk alternatives in our
Dining Hall daily and will be easily
accessible during your stay.
Depending on your sensitivity to
lactose, you may need to check the
ingredients in our meals to ensure
that you are comfortable during your
stay. Above all of our meals in
Dining Hall are our nutrition cards
that clearly state all of the foods
ingredients and also state any
allergen alerts. This will include any
dairy products.
Soy milk is provided as a milk
alternative in our Dining Hall and will
be easily accessible during your
stay.
Above all of our meals in Dining Hall
are our nutrition cards that clearly
state all of the food’s ingredients
and also state any allergen alerts.
This will include any milk or dairy
sources if they are present in any of
the ingredients. If you cannot see a
suitable option or require some
ingredient clarification, please ask
the chefs over the counter to
arrange a suitable alternative if
needed.
Our menu will always provide at
least one option that is free from
any seafood. However, if you
cannot see a suitable option or
If your egg allergy is
severe and
airborne, please
contact our
foodservice dietitian
so we can manage
this appropriately
during your stay.
If you require other
alternatives during
your stay, please
contact our
Foodservice
Dietitian to see what
we can provide and
what you may need
to bring with you.
If your allergy is
severe (particularly
if airborne) or if you
require other dairy
alternatives, please
contact our
Foodservice
Dietitian to see what
we can provide and
what you may need
to bring with you.
If your allergy is
severe (particularly
if airborne), please
contact our
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require some ingredient clarification,
please ask the chefs over the
counter to arrange a suitable
alternative if needed.
Above all of our meals in Dining Hall
are our nutrition cards that clearly
state all of the foods ingredients and
also state any allergen alerts. This
will include soy if it is present in any
Soy
of the ingredients.
Allergy/Intolerance
If you cannot see a suitable option
or require some ingredient
clarification, please ask the chefs
over the counter to arrange a
suitable alternative if needed.
We can cater for a Halal diet by
ordering product from a certified
Halal
supplier on an as needs basis.
Additional charges might apply.
Kosher
We can cater for a Kosher diet by
ordering a complete prepared
Kosher meal from a certified
supplier on an as needs basis.
Additional charges might apply.
foodservice
dietitian.
Please provide
specific details of
your meal
requirements on the
form.
Please provide
specific details of
your meal
requirements on the
form.
Dress Code
All camp participants must be appropriately dressed when in the dining hall. The
guidelines are as follows:
-
Tops must be sleeved (i.e. singlet tops for males are not permitted).
Brief clothing and training gear is not permitted.
Footwear must be worn at all times.
Athletes must not come straight from training to the dining hall without
showering.
Athletes / officials are not permitted to wear caps / hats in the dining hall.
No bags are to be brought inside the dining hall. They are to be left outside in
the bag rack area. Any important equipment such as laptops or phones is able
to be brought in.
Anyone not observing these conditions will be asked to leave the Dining Hall
and return when suitably attired.
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Dining Hall Conduct
The following conduct must be adhered to:
- Residents and visitors must not sit on tables, or place their feet on chairs.
- At certain times there may be congestion in the dining hall. In these situations
non-resident guests are requested to give high performance athletes priority
and follow all instructions given to them by AIS staff and the dining hall
monitors.
- No food is to be removed from the dining hall during meal times.
Food is ordered to meet anticipated needs. Dining hall guests are permitted to
eat as much as they wish within the dining hall, but wastage is strongly
discouraged. Please take what you need, remembering that you may return for
extra serves.
Additional Meals
During your stay at the AIS you will receive 3 meals/night stayed. Any additional
meals past this amount will be charged. Please speak with ESC if you intend to have
additional meals..
Meals for Offsite Camp Attendees
If you require meals for outside attendees to your camp please provide the name
and details of the attendees to your ESC coordinator. These will also be charged at
$15/meal.
Snacks
While staying at the AIS you may want to organise nutritious snacks for your group.
Our kitchens staff and Nutrition team can provide the following snacks for your group
including:
-
Creamed Rice
Fruit Tub
K-Time cereal Bar
Muesli bar
Piece of fruit
Muffin
Yogurt
Up and Go
Up and Go Energize
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If snacks are required please contact your ESC coordinator for information on
ordering and prices.
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ADDITIONAL EVENTS AND SPORTS CAMPS INFORMATION
Spa and Plunge Bookings
The recovery pool bookings are controlled through the ESC department at the AIS. It
is the responsibility of group manager to make the appropriate bookings requests
through ESC.
During periods when no booking has been made, the spa and plunge facility is
opened to the general public to utilize within the Aquatic Centre’s operating times.
Public have both general entry and multi visit membership payment options. It is pool
receptions responsibility to be aware of upcoming bookings and inform public
members accordingly.
Sauna Bookings
Sauna use is prohibited at all times by general public members and is only available
to NSO’s via the appropriate booking process through ESC. NSO bookings must be
fully supervised by NSO personnel at all times. Pool attendants are responsible for
checking upcoming sauna bookings and turning sauna on/off as needed.
Spa and Plunge Facility Access
Recovery pools and sauna access is restricted and strictly monitored by pool
reception. Access is via either proxy swipe card or by electronic door release push
buttons located inside pool reception. Swipe card access is controlled by AIS
Security in conjunction with approval from Aquatic Centre Management.
General visit patrons are required to make appropriate payments to pool reception,
receive entry wrist bands and be granted access by the receptionist. Pool reception
must continue to monitor the personnel that come in and out of the area.
For group bookings, reception is required to contact pool attendants upon their
arrival. Pool attendants are to communicate the conditions of entry and appropriate
protocols of facility use before granting access. The conditions of entry, recovery
pools and sauna protocols are also displayed in the area for referral.
Facility Supervision
The GSPO (released by Royal Life Saving Society Australia) and Royal Life Saving
ACT annual facility audits have been considered in determining facility supervision.
The GSPO recommendation can be found under ‘SU11- Supervision of Isolated
Areas’. Given the area falls under “isolated Area” according to the GSPO, there are
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alternate arrangements for supervision of the area in comparison to our general
swimming pools.
Pool attendants are responsible for the supervision and incident response of the
area. Supervision entails ensuring the proper use of the facility to safeguard both the
clients’ safety and damage to the facility. This includes ensuring the number of
patrons utilizing the facility can be safely accommodated and that the conditions of
entry are being upheld. The recommended appropriate number of patrons using the
area at a single time is:
Spa/plunge area
Spa Pool
Plunge Pool
Sauna
15 people
8 people
4 people
8 people
Physical area inspections are carried out every hour in combination with constant
regular security camera monitoring. Inspections are to be recorded in the Pool
Operations daily checklist. The security monitors are located in the pool attendant’s
office and Pool Operations Supervisors office. Pool reception is also responsible in
continuing to monitor the area and is required to inform pool attendants of any issues
that arise.
Emergency buttons are available to patrons and are located between both the spaplunge pools and inside the sauna. It is the pool attendant’s responsibility to attend
the area immediately in the event the button is triggered and initiate appropriate
responses.
Remember:
- You must shower beforehand. Most people are coming in from training and are
still covered in sweat, this quickly kills off the chlorine which is in the water for
disinfection and with large groups it is impossible for the automatic dosing to
cope with the load. The chlorine not only disinfects but converts to chloramines
which cause the stinging and sore eyes
-
You must hydrate regularly. There are guidelines posted on the walls in both
spas which give the ideal recommendations for use, so read them before using
the spas.
-
Occasionally the pools are closed due to the need for repair of equipment that
may have failed, or the water in the pool being unusable from overuse. Please
check with attendants or pool reception prior to use.
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Spa and Plunge Pool Rules
When using the AIS spas and plunge pool, please ensure you adhere to the following
conditions of hire:
1. All persons using the spa and plunge pool must wear swimming costumes.
2. Patrons should shower and use toilet facilities before entering the spa and
sauna.
3. Strapping tape must be removed prior to spa entry.
4. Follow the instructions for using the spa and sauna as outlined on the wall of
the facility – patrons are encouraged to hydrate during the session.
5. Keep your head out of the water in the Spa.
6. Finish the spa with a shower.
7. Do NOT use the spa or plunge pool when you have any of the following:
- A cold
- A virus
- Diarrhoea
- Any cuts or bruising
- A recent injury
8. Patrons may use a water bottle to hydrate during the session. No other drink or
food is permitted in the facility.
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Swimming Pool Rules
When using the AIS Swimming Complex please ensure you adhere to the following
conditions of hire:
1. All patrons must wear a swimming cap. These may be purchased from pool
reception.
2. No T-shirts or foreign objects are permitted in the pools. i.e. streamers and
paper.
3. No glass of any description is allowed on pool deck.
4. No chewing or bubble gum is permitted in the pool complex.
5. No sitting or standing on anti-turbulent lane ropes.
6. No running, jumping, spitting or bombing.
7. Food or drink is not to be consumed near pool concourse.
8. Abrasions, lesions and rashes are to be checked by First Aid attendants before
entering pools.
9. Patrons should shower and use toilet facilities before entering the pool.
10. Pools have limit of 15 people per lane.
Qualified Pool attendants supervise both pools. All Pool attendants are First Aid
qualified should you require any assistance.
Swimming Pool Guidelines
-
All users of the facility must adhere to the facilities conditions of entry. These
are stipulated at the entrance to the facility.
-
Hirers should cooperate with any instructions issued by the Lifeguards on duty
or that of an ASC/AIS employee in relation to the use of the facility.
-
No private coaching or swim teaching is allowed within the pool unless
approved by ESC.
-
All setup, details, operations schedules are required at least 1 week prior to
your booking.
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-
Hirers are only permitted to use the lane/s in which their booking has been
confirmed by ESC; and only for the confirmed period of time. AIS sports
programs are the primary users of the venue. All bookings must work around
their scheduled training times and sessions
-
Change-rooms are accessible for use by the Hirer/s. The change-rooms
should be left in a clean and tidy state. If any incidental or wilful damage
arises, it must be reported to Lifeguards on duty or ESC immediately. When
moving between the spa/plunge and change rooms please ensure that you are
dry. For further information on the use of change rooms please contact your
ESC coordinator.
-
As per the AIS Conditions of Hire, the AIS reserves the right to change
confirmed bookings including at short notice. Should a booking change occur
the AIS will relocate the Hirer to another facility (where available), amend the
booking time (where available), or cancel the booking. Should a change be
required, ESC will notify the hirer with as much notice as possible.
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Medical Treatment
Please note the following with regard to any pre-existing or acute injuries or illness
encountered during camp at the AIS.
All incidents, illness, injuries, potential causes of injury or a dangerous occurrence
associated to visitors to the AIS site must be recorded on the incident and injury
report form immediately. You should contact one of the following areas to complete
an incident form:
-
AIS Aquatic Centre Staff
ASC Residence
AIS Site Security
AIS Tours
ESC Staff
Venue Operations Staff
Medical Treatment for Camp Groups
Any acute injury or illness incurred by a guest while on camp must be reported
immediately to staff (see under residences). They will be directed to an offsite medical
practice/hospital.
No bookings will be accepted at the AIS Sports Medicine office for commercial
groups. Only NSO groups may be able to see a doctor during business hours only.
Calvary Public Hospital - Emergency
Belconnen Way (cnr Hayden Drive)
Bruce ACT 2617
Tel: 02 6201 6111 (Switchboard – 24 hrs)
Ginninderra Medical Centre
Nettlefold Street (cnr Coulter Drive)
Belconnen ACT 2616
Tel: 02 6112 7111
Belconnen Medical Centre
Shop 106,Westfield Shoppingtown Benjamin Way
Belconnen ACT
Tel: (02) 6251 8898
Pre-existing injuries must be treated prior to arrival at the AIS. If any further treatment
for these injuries arises the athlete must be directed to an offsite medical
practice/hospital.
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Please note when attending Hospital (emergency) all athletes must carry their
Medicare card. All International groups must have appropriate funds to pay for
any treatment. Travel insurance is highly recommended.
DRUG TESTING ARRANGEMENTS
Anti-Doping Search and Discovery Program
The AIS has implemented an Anti-Doping Search and Discovery Program as one of
the elements of its strategy to combat doping activities in sport. The Program aims to
deter doping activities, ensure AIS premises are not used for doping activities and
support and further develop the culture of accountability amongst athletes.
Under the terms of each Guest Registration form, Search and Discovery Personnel
may, at any time and without prior notice, enter any AIS Premises, conduct a search,
and remove any material the possession of which may be a breach of any ASC/AIS
policy, any applicable anti-doping policy of another organisation or any applicable law.
Only targeted searches will be conducted of rooms of camp participants. Targeted
searches may occur if the AIS receive information relating to the possession, use or
attempted use or trafficking of prohibited substances and methods or the assisting,
encouraging, aiding, abetting, covering up or any other type of complicity involving an
anti-doping rule violation.
Searches will be conducted by authorised Australian Forensic Services personnel. In
the event that a targeted search is conducted, the camp participant should be present
for the search.
More information on Anti-Doping can be found here.
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ATTACHMENT 1 - VISITOR REGISTRATION AND CONDITIONS OF
USE FORM
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Australian Institute of Sport – Canberra
Registration and Conditions of Use
Name of user: ..................................................................................................................................................
Address: ..........................................................................................................................................................
Postcode: ........................
Male  Female 
Mobile number: ........................................................
Age: .............................
Group name: ...........................................................
Nationality: ............................................
Sport (if applicable): ...............................................
Booking reference: ......................................................................
In case of emergency: Contact name: ............................................. Contact no: ...........................................
Indicate user status: Athlete 
Coach 
Official 
Other 
Access period: From start date: ...................................... to end date: ..........................................(inclusive)
The Australian Institute of Sport (AIS) campus at Bruce, Canberra (AIS Facility) is a facility of the
Australian Sports Commission (ASC). The AIS is a division of the ASC. References in this form to the ASC
include the AIS.
The conditions applying to your use of the AIS Facility are set out in this form. These conditions apply to all
use by you of any part of the AIS Facility at any time during the access period specified above (access
period). Please read these conditions carefully and then sign below to confirm your acceptance.
In consideration for being permitted to use the AIS Facility, I accept the conditions set out in this
form applying to my use of the AIS Facility.
Signature of user: .................................................................................................
Date: .............................................................
If the user is under 18 years of age, a parent or guardian must accept the following conditions:
a.
I request that my child be permitted to use the AIS Facility.
b.
I have provided to my child’s applicable school/team supervisor all information necessary to plan safe
participation by my child in his/her use of the AIS Facility including any activities to be conducted at
the AIS Facility.
c.
In the event of any injury or illness to my child, I authorise ASC personnel to apply or arrange first aid
and to arrange examination by a medical practitioner and, if contact with me is impracticable or
impossible, to arrange whatever medical treatment the medical practitioner considers necessary at
that time. I will pay all medical expenses incurred on behalf of my child.
d.
I acknowledge that the conditions set out in this form are binding on my child and I consent to the
application of the conditions to my child.
e.
I agree to release and indemnify the ASC, its officers, employees and agents with respect to my child
on terms corresponding to clauses 12 and 13 set out in this form.
.........................................................................................
..................................................................................
.....................................
Parent/guardian name
Parent/guardian signature
Date
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Conditions of Use
1.
I agree to:
(a)
(b)
(c)
(d)
(e)
(f)
(g)
(h)
2.
If issued with a security pass and/or key for use at the AIS Facility, I agree to:
(a)
(b)
(c)
(d)
3.
(f)
(g)
(h)
6.
if I have been authorised by a medical practitioner to self-inject with
regard to a documented medical condition, notify the AIS Chief Medical
Officer at the start of my access period of the details of my condition;
not possess any hypodermic needle, unless I am a medical practitioner or
authorised by a medical practitioner;
not self-inject any substance, unless I am authorised by a medical
practitioner with regard to a documented medical condition; and
not allow any person other than a medical practitioner to administer an
injection to me, such injection only to be administered for the treatment of
a documented medical condition.
(l)
I agree to comply with the ASC Anti-Doping Policy;
I agree to comply with any other anti-doping policies applicable to me;
I acknowledge and agree that information relating to my whereabouts
while using or scheduled to use the AIS Facility may be provided to the
Australian Sports Anti-Doping Authority (ASADA) for doping control
purposes; and
I authorise the ASC to disclose any personal information that it has
collected regarding me to third parties for the purposes of investigating
possible breaches by me of the ASC Anti-Doping Policy or any other
anti-doping policy applicable to me.
I acknowledge and agree that:
(a)
(b)
(c)
(d)
authorised representatives of the ASC or ASADA may, at any time and
without prior notice, enter any AIS Facility premises (including any room
in which I reside), conduct a random or targeted search that has been
authorised by the ASC Chief Executive Officer or their delegate, and
remove any goods, materials, documents, electronic information or
substances they believe to be evidence of a possible breach of the ASC
Anti-Doping Policy or other anti-doping policy applicable to me or of a
law;
I will comply with all reasonable directions given to me by the authorised
representatives of the ASC or ASADA during any search conducted
under paragraph (a), including to remain present for the duration of the
search;
all property in my room, including any third party property, is deemed to
be my responsibility and in my care, custody and control and able to be
searched and seized under paragraph (a);
evidence of the results of a search conducted under paragraph (a) or the
seizure of any goods, materials, documents, electronic information or
I acknowledge and agree that:
(a)
(b)
(c)
7.
the ASC will not meet the costs of any medical or hospital services
incurred by me in connection with my use of the AIS Facility, except the
costs of medical services provided by ASC medical practitioners where
provision of such services has been separately agreed in writing by the
ASC;
the ASC will not provide me with medical advice with regard to my
medical fitness or my ability to participate in sport or physical exercise,
unless provision of such services has been separately agreed in writing
by the ASC; and
where relevant to my use of the AIS Facility, I must disclose to the AIS
Chief Medical Officer or other ASC medical practitioner full details of all
injuries and illnesses which affect my ability to train or participate in sport
or physical exercise.
I authorise:
(a)
keep the pass and key safe secure at all times;
not allow any other person to use my pass or key;
immediately advise ASC Security if my pass or key is lost or stolen; and
return my pass and key to ASC Security at the end of my access period
or immediately if requested by the ASC at any earlier time.
I agree, acknowledge and authorise as follows:
(i)
(j)
(k)
5.
(e)
I agree to:
(e)
4.
only use those parts of the AIS Facility that the ASC has authorised me to
use and do so only for the purposes and at the times authorised by the
ASC and I acknowledge that the ASC may at any time revoke or vary any
authorisation;
comply with all policies or rules of the ASC applicable to visitors to or
users of the AIS Facility, including those applicable to particular parts of
the AIS Facility used by me, where such policies or rules have been
notified to me (including by verbal notice or by signage);
comply with all directions given to me by ASC personnel in relation to my
use of the AIS Facility including to cease any use;
at all times maintain a high standard of personal behaviour that is, as
determined by the ASC, dignified and conducive to sporting excellence;
not consume tobacco products at the AIS Facility, other than in
designated smoking areas;
not consume alcohol at the AIS Facility, other than in licensed areas
provided that I am not a minor;
neither possess nor use illegal or prohibited substances at the AIS
Facility; and
not use legal or permissible substances in an irresponsible or dangerous
manner at the AIS Facility.
substances by the ASC under paragraph (a), including any items found in
my possession, may be used against me in any investigation or
proceeding; and
that the ASC may disclose the results of a search conducted and/or
provide the items seized under paragraph (a) to any sporting organisation
of which I am a participant or member and/or to any relevant authority
including the police.
(b)
(c)
any medical practitioner, sports scientist or therapist that I consult at the
AIS Facility to provide details to the AIS Chief Medical Officer of any
illness and injury that I have sustained or may sustain, any psychological
condition, the diagnosis or treatment that has been made or prescribed
for me, and any detection of a prohibited substance or its metabolites or
markers or other evidence of a suspected breach of the ASC Anti-Doping
Policy;
the AIS Chief Medical Officer to make full disclosure to the AIS Director,
the ASC Chief Executive Officer and my coaches and team officials of
any information obtained pursuant to paragraph (a); and
the ASC to retain any medical information obtained in respect of
paragraph (a) and its publication in medical or scientific papers, provided
that such publications protect my anonymity.
8.
I acknowledge that, as a user of the AIS Facility, I am not authorised to make
any statements on behalf of the ASC or AIS or to represent myself as being an
“AIS athlete”, “AIS coach”, “AIS official” or the like.
9.
I consent to the use by the ASC in any media for the purpose of promoting the
ASC or the AIS Facility of any images or videos taken of me at the AIS Facility
with my knowledge.
10. I acknowledge that closed circuit video security monitoring and recording
devices are used throughout the AIS Facility and that information obtained from
such devices may be used for investigations as to alleged breaches of these
conditions, other security investigations and law enforcement purposes and
may be provided by the ASC to third parties for such uses.
11. I agree to keep confidential any confidential information of the ASC disclosed to
me during my use of the AIS Facility.
12. I agree to release the ASC, its officers, employees and agents from all liability to
me, whether in contract or tort or under any statute, for:
(a)
(b)
(c)
(d)
any illness, injury or death that I may suffer;
any loss of or damage to my property or to property for which I am
responsible; or
any other loss, liability, cost or expense I may incur,
as a result of or in connection with my use of the AIS Facility.
This clause 12 survives the end of my access period.
13. I indemnify the ASC, its officers, employees and agents against all losses,
liabilities, damages, costs and expenses (including legal costs on a solicitor and
own client basis) that the ASC, its officers, employees or agents may sustain or
incur arising out of or in connection with:
(a)
(b)
any breach by me of any of these conditions; or
any negligent, unlawful or wrongful act or omission by me in connection
with my use of the AIS Facility.
This clause 13 survives the end of my access period.
14. Without limitation to any other clause, I acknowledge that if I do not comply with
any of these conditions my use of the AIS Facility may be terminated
immediately by the ASC
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ATTACHMENT 2 – SPECIAL DIETS AT THE AIS DINING HALL –
REQUEST FORM
46
Special Diets at the AIS Dining Hall – Request Form
This form is to be completed and signed only by the person (or their parent/guardian) attending the AIS, who has
special dietary needs. Personal dietary preferences of likes or dislikes, on the other hand, are adequately catered
for in the variety available in the standard meal offerings and hence no further special provisions will be made
The completed form must be received by Events and Sports Camps staff by email (see details below) at least 14
days before your group’s arrival. You will be required to bring your own food if this form is not filled out or lodged
by this deadline. We will acknowledge receipt of this form via email.
On arrival you must introduce yourself to the catering staff so we can put a face to the dietary information.
1. Group Name…………………………………
Guest Name………………………………………..
Date of arrival………………………….
Date of departure………………………………….
Email……………………………………………………..
Age if under 18…………………………………….
Mobile number (parent or guardian if under 18) …………………………….
2. Please tick the box(s) that apply.
☐ Peanut Allergy
☐ Tree Nut Allergy
☐Egg Allergy
☐Milk/Dairy Allergy
☐ Seafood Allergy
☐ Sesame Allergy
☐Coeliac Disease
☐Soy Allergy
☐Fish/Shellfish Allergy
☐Sesame Allergy
☐Vegetarian
☐Vegan
☐Gluten/Wheat Intolerance
☐Other (Please Specify): ………………………………………………
3. Are you able to have small amounts of the allergens you have listed above?
☐YES ☐NO
4. Are you able to have foods which carry the warning “may contain traces of...”? ☐YES ☐NO
5. Will you be providing your own food? ☐YES ☐NO (Please specify)
…………………………………………………………………………………………………..……………………..
6. Please provide any other information in relation to your food allergy.
......................................................................................................................................................................
......................................................................................................................................................................
7. Do you require Halal or Kosher meals?
☐YES ☐NO (Please specify)
......................................................................................................................................................................
I have read and understood the ‘Special dietary requirements while eating at the AIS Dining Hall’.
I understand that the AIS makes every attempt to identify ingredients that may cause allergic reactions for those
with food allergies. I understand that while the AIS is able to take every reasonable effort to avoid the allergens
listed, when they have been disclosed, in prepared food, it is impossible for the AIS to provide any guarantee that I
will not come into contact with the listed allergen or residues during my stay.
I understand that it is a requirement that anyone with a known food anaphylaxis carry an Epipen with them at all
times whilst in the AIS Dining Hall. I understand that the manager of the visiting group is responsible for ensuring
that a person trained in issuing Epipen or other auto injector of adrenaline is in attendance with the visitor with
food allergies to administer the medication as required.
Guest/Parent/Guardian Signed…………………………………………….......
Print Name……………….………………….……..
Date……………...............
Email completed forms to bookings@ausport.gov.au
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