A monthly newsletter for Saia employees June/July 2008
Saia Mission Statement: “Provide the best-in-class regional service defined by our Customer
Service Indicators with cost-effective processes in an environment that respects employees and
recognizes excellence.”
Employees Receive President’s Recognition Accolades
Phillip Alee
DLS Trailer Mechanic
Nominated by Gerard Francois, DLS TM
Phillip Alee was nominated for President’s Recognition
because of his excellent service within the maintenance department. In fact, his nominator said that
he stepped up during the first quarter to meet the
shop’s needs in an extraordinary way when DLS
had several mechanics out for various reasons and
the shop was short-handed. Seeing this, Phillip
approached his supervisor about helping out. He
picked up six different shifts, all of which were on
different schedules, for a couple of months. His
nominator said Phillip never refused a request and
that he shouldered extra responsibility by learning
new tasks and skills so that he could fill in for
some lead mechanics. Additionally, he spent three
weeks working in DEN during the terminal’s
move. He worked hand-in-hand with Randy Parker
at completing multiple tasks that kept Saia from
May Customer Service Indicators
Pick-Up Performance
99.9%
99.5%
On-Time Delivery
97.0%
96.1%
Claims-Free Shipment
100%
99.9%
POD Turn-Around
99.9%
99.9%
Invoice Accuracy
99.0%
99.1%
June Customer Service Indicators
Pick-Up Performance
99.9%
99.6%
On-Time Delivery
97.0%
100%
100%
POD Turn-Around
99.9%
99.9%
Invoice Accuracy
99.0%
99.1%
Goal
Actual
program – iSaia!
Cindy Barrett
JKS Level III Clerk/OS&D
Nominated by Jake Zvanut, CLT
Regional Claims Prevention
Manager and Wendell Garrett,
JKS BDE
The program was named by DAY Dockworker
David Godsey who submitted a PowerPoint presentation that, in part, illustrated that “even
though there is no ‘i’ in team, there is an ‘i’ in
Saia.” David said he believes Saia is successful
because of the dedicated individuals who work at
the company.
The program, which will run until
July 1, 2009, is open to all Saia
employees including full time,
Even though the destination terminal is responsi-
part time, hourly, and salaried
ble for investigating their shortages, Cindy Barrett
personnel. An employee can be
took it upon herself to locate missing freight that
recognized by a fellow Saia
had been shipped out from her facility. Without
employee, by a Saia customer, or
continued on page 3
»
David Godsey
even by a non-customer. To recognize an employee,
nominators simply need to fill out one of the
First Quarter President’s
Club Members Named
standardized submission forms located on the Saia
Sales:
room or with every terminal manager.
Large Terminals:
CGO
David Levin
DLS
John Hargis
Cathy White
FON
Laura Aldridge
GRL
Chris Brunk
Jessica Hargis
HMA/NOL Joe Zurga
HST
Rosie Robledo
MKE
Heidi Munson
NSH
James Boyett
Claims-Free Shipment
Claims Settled In 30 Days
kicked off a new individual employee recognition
Tim Bantau was nominated because no matter when
he is called on to handle some freight or an appointment, he makes himself available. “At any time, I
can call on him to make a weekend delivery or a
special meet with a customer,” said Jeff Moore.
Without a day-to-day manager at the terminal, Jeff
said Tim just takes care of everything himself. Indeed,
he said Tim is a great employee and an asset to Saia.
95.1%
99.6%
99.5%
I am pleased to announce that on July 1, Saia
Tim Bantau
RED City Driver
Nominated by Jeff Moore,
SRO/RED TM
99.6%
99.5%
Claims Settled In 30 Days
Executive
Forum
having to use outside vendors. Phillip completed
the tasks instead and saved Saia a small fortune.
His nominator said Phillip has raised the bar as it
pertains to commitment and dedication!
Small Terminals:
AMR/LUB Angela Keen
DOT/PEN Mike Murphy
JKN/SAG Scott Musson
Medium Terminals:
CCI/VCT Patti Whitehouse
CIN
Lesa Davis
Brian Kressin
CTN
Clark Fuller
FWN
Erich Wolff
IND
Marty Hill
JAC
Jeff Moody
LAF
Monica Bellot
MBL
Paulette NeymanGlass
ODS
Katherine Moreno
TOL
Heath Hawkins
TMSR:
SXF
Tim Shoemaker
HKY
JKN
LKC
MKE
Kevin Russell
Robert Arbogast
Adrianne
Panquerne
Jimmy Jordan
Greg Denkins
Russell Hanks
Tony Collelo
page of the Saia Web site, in each terminal break
Submissions can be sent in by e-mail to iSaia@saia.com,
by fax to 770-232-4064 or by mail to iSaia
Administrator, c/o Marketing Department, 11465
Johns Creek Parkway, Suite 400, Johns Creek, GA
30097.
When an employee receives his or her first
acknowledgment, an iSaia Recognition Account
will be opened on their behalf. They will receive
an iSaia lanyard and a notice advising them of the
account opening. For each recognition submitted,
an employee will receive one point. If an
employee receives several submissions for the
same event, they will get one point for every submission sent in by a different person. Every time a
submission on an employee is received the iSaia
Operations
AQE
DAY
HAT
Intranet under “Forms,” on the “Employee Login”
MTG
OKC
ORL
SDO
SJO
SPO
WAC
John Crisp
Glenn Foster
Stacy Shrider
Eugene Gallegos
Lori Wilson
Scott Mager
Tim Cammack
administrator will update their account points and
scan the submission to the employee’s manager.
Managers have been asked to recognize employees during their pre-shift meetings and to provide
the employee with a copy of their recognition.
Employees will be able to monitor their points via
the Employee Information Center.
continued on page 6
»
1
Benefits
Corner
Komen Trailer Raises
Awareness at Baseball Game
By John Ferguson
Director of Insurance & Privacy Officer
»
Beneficiary Designation
continued on page 1
hesitation, Cindy contacted the
We never like to think that some-
consignee of the shipment to check
thing can happen to us. That is why
for an overage, which they initially
you owe it to your family to insure
denied. After some investigation,
that the person you want to receive
she learned the consignee actually
your life insurance proceeds (all
did receive the freight though they
types of coverage) is specifically
stated they had received it via UPS.
designated. If you have more than
She contacted UPS and was
one policy, then each one needs to
have a specific beneficiary including
Employees Receive
President’s
Recognition
Accolades
CLT terminal employees attend a Kannapolis, N.C. Intimidators' baseball game to raise awareness
about breast cancer.
informed they did not handle the
the company-provided life insur-
shipment. At this time, Cindy con-
ance policy. By insuring that your
tacted the consignee again and got
beneficiary information is current,
them to sign our delivery receipt as
you help your family in a stressful
received for the full 31 cartons due
time and allow Saia to honor your
on this shipment. Despite the fact
wishes.
that it wasn’t her responsibility as
the origin terminal to lead the
investigative efforts, Cindy showed
Dependant Audit
If you received a letter from the
Insurance Department requesting
verification of dependent status, the
what it meant to do the right thing.
JAX Komen drivers standing left to right:
Mike Kusiak, Russ Mason, Lee Smith, and
Bill Cook.
CLT employees handout pink koozies in
front of Saia's "pink truck" prior to the
baseball game.
resolved, saving Saia over $11,000
deadline to submit the required
After leaving Atlanta and the big kick-off event, Saia’s Komen trailer traveled to
on a claim that had been filed by
information has passed.
the ATL and JAX terminals and then onto the CLT terminal. On June 21, it
the consignee.
made an appearance at a Kannapolis Intimidators baseball game where it was
Mike Beck
“Breast Cancer Awareness Night.” Several CLT employees and family members
TYL City Driver
attended the game to handout pink koozies including CLT Sales
Nominated by
Representative Thresa McCurdy, her husband, Glenn, and their son, CJ; HKY
Don Hancock,
Sales Representative Trish Drum and her 8-year-old son, Griffin; CLT Terminal
TYL TM
The Insurance Department would
like to sincerely thank all employees
who responded to this request in a
timely manner and provided the
requested information.
Please note that dependents that
Manager Rod Prevatt; and CLT Dispatcher Mitch Carpenter and his wife, Star.
After leaving CLT, the trailer headed to RCM.
removed from any plans. Those
and chose NOT to respond are the
MON Golfers Win First Place in Tournament
Benefiting St. Jude’s Hospital
ONLY employees who will be
To their surprise, a foursome of
affected by this removal measure.
Monroe terminal employees won
employees who received a letter
Saia’s health coverage is provided to
our employees via a self-insured
plan. As such, it is important to all
of us that we insure only eligible
dependents.
Sometimes the most important step
shipment. Of special help was your
efited St. Jude’s Hospital. Chris
driver, Mike Beck. He exhibited
Branch said the tournament is an
patience, courtesy, and assistance
event they have participated in for
above and beyond anything we
is the first step. United Health Care
(UHC) has made taking a first step
expected or deserved.” They said
first time winning the whole thing.
hope to come back and defend (our
Pictured from left to right are Linehaul
that Mike gave them tips on pack-
Driver Dayton Desoto, City Driver Birl
ing their freight and suggested they
Spicer, MON Terminal Manager Chris
move the interior crate bracing to
Branch, and Linehaul Driver Phillip Lenard.
properly accommodate their con-
title) next year, he explained.
toward a better life easier as their
health assessment is available once
you log into www.myuhc.com.
GNC Terminal Employees Gather for
Quarterly Employee Meeting
The online assessment experience
MAD City Driver
Nominated by Marty Zweifel, MAD TM
the reputation of Saia and the MAD
immediate feedback on the current
terminal. Ken’s attendance is excellent,
state of their health based on their
his attitude is excellent, his safety
responses. The assessment identifies
record is excellent, his reputation
each participant’s personal health
with their onsite mechanics is
needs and “lifestyle score” and pro-
excellent and he has never received
vides hints for healthy habits and
a complaint. Instead, Ken receives
health improvement resources.
compliments from customers.
So take that first step by going to
Additionally, Ken’s productivity on
www.myuhc.com, logging in and
page. You owe it to yourself!
Ken Bishop
the type of employee that furthers
complete and participants receive
tab located on the right side of the
tents.
Ken Bishop’s nominator said he is
only takes about 15 minutes to
clicking on the “Health Assessment”
items with your company from
employees that assisted us in that
tournament where all proceeds ben-
team. “We had a great time and
Inc. The letter stated, “We recently
had occasion to ship a couple of
would like to commend all Saia
first place during an annual golf
Chris said he was so proud of the
Saia customer, YellowPageAutos,
Tyler, TX to Las Vegas, NV, and we
four years now, but that it was their
Personalized Health
Assessment
Mike Beck received his nomination
because of a letter he received from
cannot be verified as valid will be
2
2
Ultimately, the shortage was
Standing left to right are GNC Terminal Manger Danny Tucker, City Driver Clifton Pyle, Linehaul
Drivers Donald Howell and Marion Miller, City Drivers Sylvester Cooper and Billy Hines, and
64/6 reports is outstanding even
with the amount of miles he covers
Eastern Divisional Vice President Ray Ramu. Squatting left to right are City Drivers Toby Stroud
daily. He also regularly helps with any
and Eddie Dawson.
other routes — without complaint.
Erin Carlos
HGO Benefits
Liaison/WC
Representative
Nominated by
John Ferguson,
Director of Insurance
Erin Carlos was initially introduced
to Saia via the COE student program within the local high school.
Her nominator said that it was
apparent from the start that Erin
had a drive and maturity beyond
her age. In fact, he said this responsible characteristic has served her
well and resulted in Saia offering
her a full-time position with the
company, which then resulted in
her subsequent promotion to her
present position. Erin’s productivity
is steadfast during all work climates
- acquisitions, internal and external
audits. In fact, John Ferguson
believes her abilities are best proven
when there is an unexpected job
requirement. Most recently, during
an annual W/C acturalist review,
Erin completed some extraordinary
analysis work.
Christina Cenac
HGO Insurance
Claim Processor
Nominated by
John Ferguson,
Director of Insurance
According to her nominator,
Christina Cenac’s transfer to the
Insurance Department in 2006 was
most fortuitous. Indeed her nominator said, she embraced and mastered her new job assignment very
quickly and as a certified information and processing technician, she
has served Saia very well. In fact, an
event just occurred that showed her
energetic and ‘can do’ approach to
work. During the recent month end
and quarter close, there was an
unexpected influx of maintenance
entries for vehicle losses that had to
be cross-checked to the file, posted
to the individual electronic case file,
and then entered into the system in
order for accounting to close properly. Without hesitation, Christina
recognized that this was something
that had to be done and she took
the initiative and completed the
entries in record time for the close.
Chad Chamberlain
JKN Linehaul Driver
Nominated by
Greg Denkins,
JKN TM
Chad Chamberlain’s nominator said
that not only has he done an outstanding job meeting his departure
and arrivals daily, he can depend on
him being on time or early each
day, which helps the JKN operation
meet their customers’ service expectations. In addition to working hard
each and every day at the terminal,
Chad served in the military in Iraq.
He returned home last October.
Celson (Tony)
De Leon
OAK City Driver
Nominated by
John Dentoni,
OAK TM
Tony De Leon was nominated
because, along with being the driver that picks up his customers’
freight, he took it upon himself to
care for any of their sales needs as
well after a sales representative at
the terminal retired. His nominator
said that Saia did not lose one
account and that we actually grew
business because of Tony’s hard
work. His nomination said “This is a
person that (deserves) to receive
President’s Recognition.”
John Filipowicz
WPB City Driver
Nominated by
William Gaige,
WPB TM
His nominator said John Filipowicz
has a great attitude even though he
has one of the busiest routes and
regularly goes out with 18 or more
deliveries and picks up six or more
shipments. Customers have complimented Bill Gaige about what a
quality driver Saia has in John. Bill
said they are glad they have John as
a part of the Saia team.
Larry Floyd
GRL City Driver
Nominated by
Trey Mauldin, DLS
Regional Sales
Manager
Larry Floyd was nominated because
of a letter he received from a Saia
customer. In part, it said Larry Floyd
has been picking up freight at their
location for several years and they
consider him an outstanding
ambassador for Saia. In fact, they
said he not only watches out for Saia’s
interests but their interests as well. On
more than one occasion, they said
Larry has noticed a shipment that is
packaged poorly. They said this firstclass service makes them feel their
products are being shipped to their
customers in good order.
Kathy Goodwin
ACO Customer
Service
Representative
Nominated by
Sally Buchholz, VP of Marketing and
Customer Service
Kathy Goodwin went above-andbeyond on a general customer service call regarding a pro number
that had been in Saia’s system for
over one month. The issue had
escalated to the regional sales manager. After several attempts to get
the shipment delivered, Kathy took
the call, identified the problem and
asked if she could follow-up with
the customer. She then contacted
the destination terminal and within
30 minutes called back to confirm
when the customer’s freight would
be delivered and asked if there was
any other follow-up required.
Patrick Griffin
DLS Linehaul
Driver
Nominated by
Chad Garland,
JCY TM
Not only does Patrick Griffin have
almost 17 years of safe driving, his
nominator said, he is always willing
to do whatever he can to make sure
Saia succeeds. Patrick has sacrificed
his family time on Saturdays to
make sure the Linehaul Department
in DLS meets their goal of 100 percent Smith System training.
Additionally, Chad Garland said
Patrick always has a positive attitude
and a smile on his face no matter
the situation. Chad explained,
“(Patrick) always says that ‘He
appreciates Saia Motor Freight’ and
(he) shows it by doing whatever we
ask of him.”
as helping to integrate The
Connection Company and Madison
Freight Systems into Saia. Paul has
always been a team player and does
whatever it takes to get the job
done. In fact, Delbert Bryer said the
street goals in CCI are one of the
highest goals in the company. He
said Paul has the attitude that when
he gets a call to go somewhere the
only question he asks is, “When do I
need to be there?” He gives 100
percent all the time and is ready to
do whatever it takes.
Kyle Jones
GRL City Driver
Nominated by
Mike Whitwell,
FON Regional
Manager
His nominator said Kyle Jones is one
of the most cooperative, positive,
upbeat individuals they’ve ever met.
Indeed, Kyle’s customers love him
as well as his peers and supervisors.
Kyle is always ready to step in and
do whatever he can to satisfy both
his internal customers as well as his
external customers. Kyle subs in dispatch and on the dock in the
absence of supervisors. He willingly
took on one of the most challenging delivery routes in the terminal.
“Just last Saturday, a customer
Harry Hadwin
SPT City Driver
Nominated by
Patrick Lodriguss,
SPT TM
called me in dire need of a trailer
In November 2007, the Shreveport
terminal lost an outbound supervisor and, in December, they lost a
terminal manager. Harry Hadwin
was working the morning shift and
was asked to fill in for the outbound
supervisor. Without hesitation, he
stepped up and filled in by working
the position until someone could be
hired and trained. He worked the
shift until April 2008 when the new
supervisor was trained enough to
handle outbound on is own. Even
though it put a hardship on Harry’s
personal life, he was willing to make
‘whatever it takes’ attitude make
the sacrifice because it was what
was needed to keep the operation
going. “He did a great job with a
great attitude never complaining
once about what he was doing. He
is a loyal, dedicated employee who
cares about the company,” said his
nominator.
swap/pick-up. All it took was one
call to Kyle and he was on the way
to swap the trailer, no questions
asked. His professionalism and
Kyle a pleasure with which to
work,” explained Mike Whitwell.
Kent Koontz
FWN City Driver
Nominated by
Patrick Grillo, SBN
Dock Supervisor
Kent Koontz has the Saia spirit. His
nominator said Kent is always willing to go the extra mile including
working at the SBN terminal for
four weeks helping them with their
city operation. Kent had also spent
three weeks at the DET terminal.
Patrick Grillo said Kent never complains about being displaced and
his mind is set on “doing whatever
it takes to service the customer.”
Anthony (Tony)
Kuzmik
Paul Howard
CCI and HRL
Terminal Manager
Nominated by
Delbert Bryer,
Regional Operations Manager
RNO Dock
His nominator said Paul Howard has
been running two terminals and has
performed many extra duties such
Tony Kuzmik recently completed
Mentor
Nominated by
Shelia Koustoumbardis, Jake Zvanut,
and Sonny Yandle, Members of
Saia’s Claims Department
the dockworker/freight handling/
mentor training held at FON.
3
A monthly newsletter for Saia employees June/July 2008
During the session, Tony continually
Chris Murzynsky
hour after the call. Richard is a very
Chris Wright
demonstrated his knowledge, will-
JAX Linehaul Driver
hard worker and is always willing to
SEA Regional Safety
ingness to try loading techniques,
Nominated by
help his fellow workers when
Manager
and overall enthusiasm of helping
Ronnie Moore,
needed. He has never complained
Nominated by
his terminal, RNO, become “best-in-
JAX TM
about any job assignment.
Joshua Cochrane,
Chris Murzynsky has proven himself
Eric Smothers
class.” While many dock workers
expect to be provided all the proper
RNO Supervisor
to be a valuable part of the JAX ter-
TOL Operations
His nominator believes Chris Wright
tools to do their job correctly, Tony
minal. Recently, Chris took it upon
Supervisor
has a challenging and very impor-
has a unique perspective. During
himself to become more engaged in
Nominated by Jim
tant job at Saia. He said, “His job
the training, his nominators said
the annual Smith System training.
Bryan, TOL TM
not only (impacts) the bottom line
they discovered Tony’s answer to
Chris volunteered to come in early,
this problem is to he bring his own
stay late, and work weekends to
with him every day to work. Tony’s
assure line drivers were retrained.
DBE performance is currently a 49.
He trained as many as six drivers a
Still, his DBE performance doesn’t
week in class and on the road. Not
come at the cost of lost productiv-
only was he focused on training
ity. In the first quarter of 2008, Tony
linehaul, he worked closely with city
handled more shipments than any
dispatch to re-train JAX’s local dri-
other RNO dock worker (3937 bills).
vers. Recently, JAX needed to hire
Rod Lampreda
SJO City
Driver/Trainer
Nominated by Lori
Wilson, SJO TM
several city drivers. Ronnie Moore
said their concern was that they
only had one city driver trainer and
would not be able to hire and train
more than one at a time. He said
Chris overheard the concerns and
Rod Lampreda is a city driver/trainer
volunteered to come from linehaul
for SJO that goes above and beyond
to assist in the training.
to help SJO meet their goals.
Over the last year, Eric Smothers has
been eager to help the TOL operation
as well as the entire region in any
role requested of him. In Toledo,
Eric covers numerous shifts and has
worked numerous weekends when
the workload dictated it. Jim Bryan
said Eric has covered shifts at
numerous terminals while supervisors
or managers are on vacation as
well. Over the last several months,
Eric has even spent time assisting in
GRA, SAG, FWN and DET. “Although
helping at these terminals keeps
him away from his family, he has
of our company but the personal
lives of all our employees in the SAC
and PDX region.” On many occasions, Josh said he has contacted
Chris for help at odd hours and
while he has been on vacation. He
said Chris always answers the phone
and is courteous and cooperative.
He handles the issue in a calm manner that leaves one feeling in control and with a clear understanding.
Josh said it brings him a sense of
security knowing that we have a
resource for assistance and that
Chris can be counted to be there
with the answers.
never turned down a request to
travel,” explained Jim. “Eric is a
Scott Vaughan
Carl Porter
true asset to Saia and the TOL
GRA City Driver
He knew that they needed to have
GRL Linehaul Driver
operation.”
Nominated by Frank Nejman,
their Smith training complete before
Nominated by VJ
June and he made sure they did.
Rod understands company goals
Jethwa, GRL
Dispatcher
GRA TM
Randall Walston
LOU Linehaul Driver
Scott Vaughan is one of GRA’s local
Nominated by: Jim
drivers that every terminal needs
Bryan, TOL TM
and wants to clone said his nomina-
and he puts 100 percent of his
Carl Porter always has a positive
efforts to make sure he has minimal
attitude each and everyday.
returns. For the month of March, he
Currently, Carl runs a Prescott turn
Randall Walston has remained acci-
whatever the customer needs, we
only had one return. “He is a driver
that relays a MPS driver. Carl has no
dent and injury free during his
can do it. Scott takes great pride is
who has a far pedal route who
problems running through to MPS,
entire tenure with Saia. His nomina-
his job and company every day.
returns back to the terminal timely.
if an issue comes up with the meet.
tor said he is the most consistent
Scott has taken on every new
He shows that he cares about the
Carl’s line driver performance report
linehaul driver as it relates to on-
assignment with great interest and
terminal and our success by making
for the year is over 105 percent,
time performance. He has main-
willingness. Frank Nejman said he
sure his paperwork is filled out
which, according to VJ Jethwa,
tained the best on-time perfor-
knows that whatever they assign
properly everyday. He reviews our
proves he’s here to move the freight
mance for over one year. “Randall is
him, it will be taken care of prop-
city logs on a weekly basis to make
from point A to B safely and in a
always willing to lend a hand when
erly. He is always willing to help out
sure our drivers are filling them out
timely manner. Carl also volunteers
needed. He is the consummate line-
anyone in the terminal. “He is the
correctly. He is attentive to any
his weekends and he has given up
haul driver,” said Jim Bryan.
type of person everyone wants to
safety issues that need to be
his run on Friday night so he can
Steve Ward
have on their team,” he said.
addressed,” Lori Wilson explained.
shuttle breakbulk freight back and
DAY Operations Dockworker
forth from GRL to DLS to insure it
Antonio Ybarra
Kenneth Murrell
Nominated by Gary Maynard, DAY
gets into DLS to be worked and
GRL City Driver
HST Dock Supervisor
Operations Clerk
loaded for service on the two to
Nominated by Terry Thompson,
Nominated by
three day lanes.
Steve Ward has been a valuable part
GRL Dispatch Supervisor
of the DAY terminal for eight years.
Antonio Ybarra is always willing to
Steve worked their outbound dock
help out when ever called upon. His
for the first three years of his
nominator said that on several occa-
employment during which time he
sions, Antonio has come to work
strived to be error-free each night.
early or been called at home to
For the next five years, Steve
cover another’s shift or appoint-
Richard Rutherford is always willing
worked on the Delphi cross-dock
ment load. His nominator said they
to do whatever needs to be done -
consolidation. In fact Steve provided
have even called him on Saturdays
whether it’s sweeping the dock,
many new ideas that made the
and holidays at home and he
working difficult loads, or delivering
Delphi consolidation operate more
always helps out. He has a positive
hot deliveries in his truck. An exam-
efficient - most of which are still in
attitude at all times and his willing-
ple of Richard’s willingness to do
place today. Steve was then asked
ness to go the extra mile is inspir-
said Ken was incremental in com-
whatever took place during the first
to take more of a leadership role on
ing. Terry Thompson said, “Thanks
municating the condition of the
of January. David Cain said Richard
the dock. He agreed and made a
Antonio, keep up the great work!”
freight. In fact, since he took on this
was on vacation when he called
major impact right away. Gary
duty in February, they have had
him and told him that CTN’s
Maynard said having him on the
zero delivery exceptions in the lane
inbound crew was covered up and
dock is like having another supervi-
originating in HRL, moving through
needed help. He said Richard never
sor on the shift. “Steve is definitely
HST, and delivering in MPS.
hesitated and was at work within an
an MVP in our eyes!”
Dwain Neff,
HST TM
Richard Rutherford
CTN Dockworker
Ken Murrell was recently moved
Nominated by
from outbound to the breakbulk
David Cain,
shift at the HST terminal. As a part
CTN TM
of his responsibilities, he has been
assigned the task of monitoring
Ingram Micro freight through HST.
This account requires the cartons to
be in perfect condition in order to
achieve a clear delivery. Dwain Neff
tor. Scott has the attitude that
4
A monthly newsletter for Saia employees June/July 2008
Letters
Tony Albanese
Senior VP of Sales and Operations
ACO
Gentlemen:
I just wanted to send an e-mail out
thanking you again for the hospitality you extended me and my company. We have been truly pleased
with every aspect of how Saia handles business. We also want to
thank you for our great service, ontime dependability and overall
Paul Peck
Regional Manager, Sales and
Operations JAX
Jerry Sumner at your Tifton terminal
went above and beyond every conceivable effort to make sure our
freight was taken care of in a timely
manner. I would appreciate you
sharing this information with those
concerned.
Thanks,
Dane Trantham
Distribution Center Manager
Southeast Distribution Center
WireCo WorldGroup
Hahira, GA
experience of how LTL shipping
should be done from a carrier’s side.
I do want to mention again how
much AAT has enjoyed the personnel in your volume department. I
would also like to point out from
someone that never used Saia
before that your website and technology extended to the general
public is second to none. I really do
appreciate all that your company
has been and meant to AAT.
Best regards,
Andy Ellington
Director of LTL Operations
Access America Transport
Phil Jennings
Director of Safety
ACO
I just wanted to thank all involved
with our loader purchase and its
transportation and delivery. Thanks
to Saginaw’s dock and office
Gregg Hawkinson
Regional Manager
MPS
I wanted to drop you a quick note
expressing my sincere gratitude for the
service provided by your employee,
Steven Jacob. Steven is a regular
member of the team providing
exceptional service on a daily basis.
Once, he provided technical help
allowing us to re-couple a trailer
that had slid off of the fifth wheel of
our yard tractor. His expertise and
advice allowed us to safely re-couple
the trailer without incident. If not for
his advice, we would have had to
call in an outside service for assistance. Again, thank you for allowing
Steven to be part of the Nalco
team. We value the service provided
by Saia to the Garyville Plant.
Best Regards,
Dave Kobe
Logistics Manager
Nalco
Employee Service
Anniversaries,
June 2008
Employee Service
Anniversaries,
July 2008
25+ Years
HST
HST
HST
LAF
LAF
LKC
LKC
NOL
NOL
NOL
(30)
NSH
OMA
OMA
TAL
Royce Johnson (36)
Cynthia Roland 1980 (28)
Dexter Shankle 1982 (26)
Larry Chiasson 1969 (39)
Joseph Doucet 1977 (31)
Russell Hanks 1970 (38)
Tim Harper 1979 (29)
Terry Brown 1966 (42)
Richard Lemoine 1973 (35)
Raymond Alderson 1978
25+ Years
NSH
LKC
LAF
NOL
NOL
NOL
NOL
HST
HMA
Michael Burger 1983 (25)
Albert Baker 1967 (41)
Dale Hirschman 1982 (26)
John Dickey 1981 (27)
20 Years
ATL
DLS
FTS
20 Years
ALX
ATL
HAT
HAT
NOL
TUP
Thomas Williber
Frankie Partin
T. W. Howard
Jay Jordan
William McEntee
Jacky Perrigo
NOL
15 Years
ACO
ATL
ATL
CMB
HST
KCY
MIA
MIA
MPS
SPO
TUL
Kathryn Goodwin
Chancy Graham
Christene Stephens
Steven Jamison
Samuel Lynch
Robert Smith
Curtis Gotel
Oliver Robinson
Edward Lynn
John Reiner
Ollie Cue
10 Years
ACO
ATL
BMT
CLV
CLX
CRD
CTN
DEN
DLS
DSM
ELP
FON
GVL
HGO
IND
JAX
JKN
MAD
MIA
MPS
NSH
OMA
SAC
SAG
SAM
5 Years
ATL
personnel, and the driver, Paul
Smith. Many thanks from myself
and family!
Letters Are Edited
Letters to Saia Directions are edited for
Robert M. LaFave
length and clarity. The editor strives
Clio, MI
to preserve each writer’s point-of-view.
BRG
CLT
CMB
CRD
DET
DLS
ELP
FON
Gegenheimer Retires; Ready Named New
VP of Human Resources
Saia’s Vice President of Human
Effective May 31,
Resources (HR) Reuben
Marty Ready suc-
Gegenheimer retired on May 31
ceeded Reuben as
after 30 years with the company.
the vice president
of Saia’s HR
Department. Marty has been with
Saia for 13 years as one of our
directors of HR. Marty is based at
FSN
GBO
GBY
HNT
HRL
HST
IND
JAX
JCY
JKS
JON
KCY
KNX
LVS
MIA
MPS
the ACO and will assume responsibility for HR, Insurance and Security.
Reuben’s dedication and commitment to the company has been critical to our success over the past
three decades. We at Saia are all
appreciative of his contributions and
happy that he will be able to enjoy
more time with his family while also
pursuing his hobbies, which include
passions for automobiles and travel.
NOL
Debbie Brennan was promoted to
the position of HR Eastern Division
Director. Debbie has been with the
company since 1998 as the HR
manager for the Atlanta and
Charlotte regions. She is also based
at the ACO.
NRF
ODS
OKC
ORL
PDX
PUB
SAC
SAV
SJO
SLC
SRO
TOL
TUL
Jennifer Thompson
Kevin Lewis
Charles Love
Derrick Martin
Elizabeth Debbs
Joseph Borer
Steven Riggs
Jason Tucker
William Vanderweide
John Hatton
Kevin Graham
Jose Martinez
Daniel Olvera
Jeffry Farrell
Alfredo De La Cruz
Raudal Banuelos
Richard Holcombe
Trevor Ledet
Corey Louviere
Lindell Robinson
Chris Murzynsky
David Black
Shirlee Geeslin
Van Solomon
Kathleen Fiveash
Keith Wilson
Perry Law
Brian Austin
Steven Solis
Donald Bourbina
Ramon Estrada
Teadric Cummings
Willie Moore
Antonio Smith
Mark Sahr
Jose Euceda
Jeffrey Jenkins
Anthony Reed
Timothy Barber
Gregory Grunwald
Burton Bullock
Shelby Winfrey
Errol Lloyd
Santiago Ortiz
James Ramsey
Rinaldo Pineda
Kenneth Collier
Randy Jones
Thomas Van Boxtel
Kenneth Upton
Reynaldo Garcia
Amanda Glasscock
Elbert Williams
Matthew Toon
Joseph Lott
James Bennett
Willie Lawrence
Richard Hayes
Aaron Walker
Richie Wilson
Neil Denton
Melvin Kakaio
Louis Meola
Curtis Brock
Mickey Church
Lawrence Townsend
Richard Truska
George Turnbo
Gerald Evans
Michael Roy
Kenneth Hare
Robert Ambrose
Mark Rohr
William Gay
Travis Smith
Kenneth Van Nostrand
Gregory Rodriguez
Jessie Lujan
Richard Mays
Anthony Howard
John Sheppard
Timothy Northam
Jeffery Moore
Eric Smothers
Danny Hefley
PDX
TUL
15 Years
FTS
MON
OMA
PHX
SEA
TAL
TUL
10 Years
ACO
ATL
BHM
BMT
CBS
CGO
CLT
CTN
DLS
FON
GLF
HGO
HST
LAX
LRK
OCA
OKC
OMA
ORG
ORL
PDX
SPO
STL
TFT
TPA
5 Years
ACO
ATH
ATL
BGO
CGO
CIN
CLV
CLX
CTN
DAY
DET
DLS
FON
FWN
HST
JAX
JCY
LAF
LAR
MKE
MPS
PDX
PHX
RCM
RED
RNO
SAN
SEA
SID
TPA
TUL
Thomas Schlueter (33)
John Gremillion (34)
Anthony Morrow (31)
Walter Cox (31)
Gordon Landry (31)
Gregory Blauvelt (30)
Andrew Sortina (29)
James Marshall (28)
Terry Leboeuf (250
Dolfey Jenkins
Kerry Grider
Steven Williams
William Zipp
Darrin Babin
Paul Legrande
Thomas Dooley
Richard Pennokee
Michael Taylor
Randy Baggett
Calvin Mosby
Donnie Hust
Roger Belt
Don Robertson
Claire Hutchin
Freddie Arnold
Steven Farley
Richard Henry
Frank Swatzell
Terry Sanders
John Droptini
Sylvester Brown
Raymond Burke
Jeff Martin
Scott Helmes
George Mendoza
Jesse Velarde
Thomas Turner
Bobby Lowrey
Linda Canafax
Lashandanika McGee
Victor Fernandez
Miguel Rubalcava
Jaime Sanchez
Lloyd Brock
Ronald Britt
Odas Inman
Brandon Jackson
Chad Polly
Norma Garcia
Edward Apicella
Robert Papke
Clinton Walsh
Christopher Thomson
Rick Ragan
Chris Adams
Bobby Hill
Damion Belmontes
Dominic Borzumato
Randy Mulkey
Emily Stephens
Michael Beasley
Orenthal Gates
Darrell Johnson
Thomas Morrissey
Zachariah Perkins
Jeremy Canning
Amy Fisher
Rafael Hernandez
Judy Hamilton
Steve Kovach
James Scalera
Donato Castro
Paul Herron
Christina Kemplin
Anthony Bielski
David Badger
Ladson Farris
Terry Grozier
Merced Gutierrez
Eric Mcgriff
Clarence Watson
Richard Wooley
Eddie Marquez
Gerardo Rojas
Jerry Cunningham
Marcus Provost
Harold Gjoerloff
Vanessa Williams
John Smith
Jesus Pinzon
Andrew Ison
Terence Hammersmith
James Hawkins
Everet Vanderzanden
Patricia Vanderzanden
Robert King
Francisco Martinez
Troy Ritter
Timothy Bantau
Jeffrey Myers
James Risher
Stephen Munoz
Dennis Ryerson
Kevin Michael
Lavon Brown
Seth Alexander
5
A monthly newsletter for Saia employees June/July 2008
Company
Update
Executive Forum
» continued from page 1
Employees’ points will be ranked within the
following groups:
Dermyer Named PHX Regional
Operations Manager
Dejong Named New IND TM
John Dermyer has been named the PHX
terminal manager. He has over 38 years of
regional operations manager. With nearly 30
experience in the transportation industry including
»
»
»
»
years of experience in the transportation indus-
stints as a terminal manager and an operations
Within each group, rewards will be given to top
try, John has previously served as a vice presi-
manager. He attended both Indiana State
point-earners at the end of the recognition year.
dent of transportation, a director of partnership
University and Purdue University. He and his
Prizes include an all-expense paid trip hosted by
services, and at one time, was the owner/presi-
wife have two sons. In his spare time, Dan
myself, Apple iPods, GPS systems and/or Saia
dent of his own business in Wisconsin. He also
enjoys playing softball, refinishing furniture and
logo’d items. There also will be recognition for
spent 13 years in the U.S. Marine Corps, both
remodeling old homes.
top-performing terminals and regions.
wife, Chris, have three children and three
Legacy Named New TM/SR
Remember that submissions must be completely
grandchildren. In his spare time, he enjoys
Brent Legacy has been named the new Saginaw
spending time with his family and working on
and Grayling, MI terminal manager/sales repre-
custom and classic cars.
sentative. He has previously worked in sales and
Dan Dejong has been named the new IND
City Drivers
Line Drivers
Dockworkers
Maintenance and Administrative
on active duty and in the reserve. He and his
as a logistics manager. He holds a master’s degree
Comerford Named New NAE
in logistics management. He is married and in his
Steve Comerford has been named a new Saia
spare time, enjoys hockey, golf, and basketball.
filled out and if, at the end of the program,
there is a tie for employees in the top 10 of each
group, a drawing will be done to determine the
winner. Additionally, personnel must be employed
at the end of the program in order to receive
an award.
iSaia is an important program for our company.
national account executive. He will be based in
Slouha Named New CRD TM
I am excited to see it grow. I am counting on
national account growth in Missouri, Kansas,
Kurt Slouha has been named the new Cedar
each employee to make this program a success!
Nebraska, Oklahoma, and Arkansas. Steve has
Rapids terminal manager. He has 11 years of
If you have any questions, contact the
21 years of experience in the transportation
experience in the transportation industry and is
Marketing Department.
industry including LTL, expedited ground and
a graduate of the University of Northern Iowa.
air sales. He has worked as an account execu-
Kurt is married and has four children.
LOU Terminal Moves
Saia Ranked One of Georgia’s
Top 100 Companies
Saia’s Louisville, KY terminal has moved. Their
The Atlanta Journal-Constitution (AJC) recently
the same.
St Louis, MO. His responsibilities will include
tive and most recently, has held positions in
both sales and operations. He holds degrees in
philosophy and political science from Quincy
University. He and his wife, Renee, have three
children. In his spare time, Steve enjoys golf,
new address is 3600 Bells Lane, Louisville KY
40211. Their phone and fax numbers remain
recognized Saia as one of Georgia’s top 100 public
running, and cycling.
companies at a breakfast held in May. Saia placed
Share Your Story at Saia Salutes
73 in the newspaper’s “Georgia’s Top 100 Public
As you know, Saia has formed a unique partner-
Companies Ranked by 2007 Performance.”
ship with Susan G. Komen for the Cure to raise
terminal manager. He has 19 years of experi-
The ranking was based upon PricewaterhouseCoopers
awareness about breast cancer. On Saia’s
ence in the transportation industry and has held
LLP’s five weighted variables: annual revenue,
Komen Website, a special section titled, “Saia
positions as an outbound manager, terminal
year-over-year revenue change, return on equity,
Salutes” recognizes individuals who have been
manager, operations manager and planning
annual change in profit margin in fiscal year
affected by the disease. If you would like to
manager. He holds a bachelor’s degree from
2007, and total revenue return on investment
share a story about how breast cancer has
Indiana Tech. He and his wife have two chil-
(share price change plus reinvested dividends)
affected you, a family member or a friend,
dren: a boy and a girl. In his spare time, he
for calendar year 2007.
please contact Jeannie Jump by e-mail at
Crites Named New FWN TM
David Crites has been named the new FWN
jjump@saia.com or by phone at 770-232-4069.
enjoys reading, and sports.
6
Share your input on the Saia Directions newsletter. What do you like? What
would you change? What would you enjoy seeing more of? Send information
to: Jeannie S. Jump, Corporate Communications Coordinator, 11465 Johns
Creek Parkway, Suite 400, Johns Creek, GA 30097 or jjump@saia.com.
We Want To Hear From You
1
2
3
4
5
6
Company Update
Letters
Gegenheimer Retires; Ready Named New VP of Human Resources
Employee Service Anniversaries
Employees Receive President’s Recognition Accolade: Continued
Employees Receive President’s Recognition Accolade: Continued
Benefits Corner
Saia on the Road with Susan G. Komen for the Cure: Update
Employees Receive President’s Recognition Accolade
First Quarter President’s Club Members Named
Executive Forum
A monthly newsletter
for Saia employees
June/July 2008
Johns Creek, GA 30097
Suite 400
11465 Johns Creek Parkway
PERMIT 459
MEMPHIS, TN
PA I D
PRE-SORTED
FIRST CLASS
U.S. POSTAGE