Mobile Portal
Registration and
Payment Guide
bahrain.bh/mobile
Mobile Portal - Payment Registration Process
Access easy
payment via
your mobile
www.bahrain.bh/mobile
sms
batelco:4949
zain:88311
Upgrade
to Payment
Services
(simple 4-step
process)
2
Register for
mobile payment
services
Customise
the mobile
services you
want
Introduction - (Mobile Portal)
Currently the mobile portal has more than 55 services that are available through
both web (www.bahrain.bh/mobile), and SMS (Batelco 4949, ZAIN 88311). More
than 6 of these services are payment services which require users to register
first through the registration process which is available in the National Web Portal
(www.bahrain.bh). However, all other services are available without the need for
registration.
Reference 1: Mobile Portal www.bahrain.bh/mobile (Home Page)
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Reference 2: Mobile Portal www.bahrain.bh/mobile (User Registration)
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Mobile Portal - Payment Registration Process
1. Go to (www.bahrain.bh)
2. Click on (Log-in)
3. Click on (New User? Click here to register)
Reference 3: National Portal www.bahrain.bh (Home Page)
Reference 4: National Portal www.bahrain.bh (Home Page)
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Mobile Portal - Payment Registration Process
On clicking ‘Register Now’ the users would be taken to the registration form.
The user completes the registration form by providing his basic details such as
Username, First Name, Last Name, Password, Email Address, Security Question
and answer. The username would be unique and the system will indicate if the
username is available or not after the user enters a username and moves to the
next field.
Creating the password would need to be as per the suggested guidelines which
can be viewed by mouse over of the ‘i’ icon next to the password field.
Once the form is completed the user can select to receive notification from
eGovernment Authority as well as read and accept the terms and conditions of
portal usage prior to submitting his application.
Once the application has been submitted and is successful the user would be
shown a confirmation message and confirmation email would be sent to the email
address he has provided. The user can now login to the portal by clicking on the
‘Login’ link above.
Reference 5: National Portal www.bahrain.bh (Registration Page)
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Login using newly Created Credentials
If you have already registered your account on bahrain.bh you can login to the
portal by giving your Username and Password in the login screen.
Once your Username and Password has been validated you would be logged into
the portal under your user account
If you have forgotten or don’t recall your password you can click on the ‘Forgot
your password’ link below and provide the required information to regenerate your
new password.
Reference 6: National Portal www.bahrain.bh (User Login Page)
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Forgot Password
If you have already registered your account on bahrain.bh you can login to the
portal by giving your Username and Password in the login screen.
Once your Username and Password has been validated you would be logged into
the portal under your user account
If you have forgotten or don’t recall your password you can click on the ‘Forgot
your password’ link below and provide the required information to regenerate your
new password.
Reference 7: National Portal www.bahrain.bh (Forgot Password Page)
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Customize My Services
Once logged in to the web portal go to ‘My Services’. You would be able to see
your credentials (username) on top right side of the page.
You can use the ‘My Services’ page to customize the services you want to access
as a list of favourites over the mobile portal. The user can choose a maximum of
10 favourite services.
The user can also provide additional information such as Date of Birth, Personal
Number etc., which will be populated when he accesses the services over mobile
portal thereby the user would not required to re-enter this information.
Once the user completes the information he can ‘Save’ this information to his
profile. This page can be updated as required by the user. It is not a must that the
user completes the page to access services over mobile. The main purpose of the
My Service section is to make the accessibility of the services convenient to the
user over Mobile Portal.
Reference 8: National Portal www.bahrain.bh (My Account Page)
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Reference 9: Mobile Portal www.bahrain.bh/mobile (My Services)
Upgrade for Payment Services (4 Step Process)
The user if chooses to do so can upgrade his profile to include payment services
that can be accessed over the mobile. The upgrade to payment services is a 4 step
process. The user can upgrade his profile by clicking on the ‘Payment Services’ link
and going to ‘Registration Status’
The “registration status” page displays the 4 steps the user needs to complete
and their status;
1.
2.
3.
4.
Personal details
Activate Profile
Manage Payment Types
Manage Payment Services
The user can click on the Proceed / Manage button of each step to complete the
information required for that step. The user can leave this section at anytime after
completing any step and saving his information and can return to this section in
order complete any pending steps. The status for each step will be displayed as
pending / successful etc.
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The user needs to complete all 4 steps to upgrade the account for mobile payments.
The information entered on all 4 steps can be updated at anytime by the user by
clicking on the ‘Manage’ button next to each step. However please note that if the
user changes his mobile number his account would be temporarily de-activated
and new PIN number would be sent to the new mobile number that has been
provided. The user needs to enter this new PIN number under the activate profile
step to re-activate his profile for mobile transactions.
Reference 10: National Portal www.bahrain.bh (Registration Status Page)
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STEP-1: Provide Personal Information
The first step in the upgrade to payment services is to complete the additional
Personal Information. This will require the user to provide his Personal Information
(CPR details) along with the mobile number he wishes to register for accessing the
mobile portal
Users can choose the payment mode – WAP, SMS or a combination of the two
– for the mobile portal, based on their individual preference. If the user chooses
Wireless Application Protocol (WAP) Only then he cannot do any payments over
SMS and vice versa.
After selecting the payment mode the users can read and accept the terms
and conditions and save his personal information. On clicking ‘Save’ the users
personal information (CPR details) will be validated with government database for
authenticity. Once validated the information would be saved, the step would be
complete and an SMS would be sent to the user mobile number he provided in the
personal information page.
The user must the use the 6 digit PIN number to activate his profile and complete
the next step. The PIN number also has to be retained by the user for SMS based
transactions.
Reference 11: National Portal www.bahrain.bh (Step 1 of the registration process – Personal Details)
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STEP-2: Activate Profile
After providing the information required for the personal information page and
completing the first step the user will be sent a PIN number to the mobile number
he provided on the personal information page which he needs to use to activate
his profile.
The user enters the PIN number in the field for step 2 and clicks ‘Activate Account’
to activate the profile. If the user cannot recall the PIN or has not received the PIN
due to a delay in the telecom provider he can click the “Get New PIN No.” button
and a new PIN would be generated and sent to him. All PIN number would have
a limited activation time and if the user tries to activate his profile using a PIN that
has expired then he would be informed that the PIN is invalid. The user then would
have to generate a new PIN by clicking on the ‘Get New PIN No.” button.
The PIN is not case sensitive and can be entered in upper or lower case.
Reference 12: National Portal www.bahrain.bh (Step 2 of the registration process – Activate Mobile Payment Account)
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STEP-3: Add Payment Card Details
Once steps one and two are completed and the profile is activated the user can
proceed to step 3 where he can add the credit card he plans to use for his mobile
transactions. The user can add one many credit cards as required.
When adding a credit card the user would need to provide a card name which is a
name the user would include to identify the card. For example this can be (Card 1
, Card 2, etc.) The Card Name does not have to be the actual name displayed on
the credit card.
In addition to the card name the user would have to enter ;
• the ‘Card Type (VISA / Master / etc.)
• The first 12 digits of the credit card number
• The expiry date of the credit card
Once the information is completed the user can save the card details. Card details
can be updated by the user at anytime. Please note that however if a card has
been used for any transaction(s) over the mobile portal, it would not be possible
to delete this card from the user profile as a security/audit measure. However the
user at anytime has the control to make active or inactive a card in his profile.
Please note that all credit card information required to complete a transaction is
not saved on the portal at this stage, the balance information required to complete
the transaction (CVV number and last 4 digits of the credit card number) would be
required to be provided at the point of completing the transaction over WAP or
SMS.
All transactions on the mobile portal would be done over a secured encryption
channel.
Reference 13: National Portal www.bahrain.bh (Step 3 of the registration process – Add New Card Details)
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STEP-4: Add accounts for each Payment Service
Once the user completes step 3 he can proceed to add payment services to his
profile.
The user can select a service from the service drop down. The user needs to click
the add button to add a an account for the selected service. For example if the user
selects ‘Pay Electricity and Water Bills” when he goes to ‘Add’ account he will be
asked to enter his Electricity and Water Account number along with his personal
details (CPR details) related to that account. The user will also need to assign a
credit card to this account from the list of credit cards he added in step 3.
Once the information is completed the user can save this information. Where
applicable the data entered by the user will be validated with the respective
ministries to authenticate the information prior to the information been saved.
The user can add multiple accounts as necessary under each payment service that
he has selected. To add a new payment service the user can select the service
from the dropdown list and proceed with the same steps as above.
On selecting a payment service and adding this to his profile the user would
complete all 4 steps required to upgrade his profile for payment services.
The user can now visit www.bahrain.bh/mobile to access the mobile portal over
WAP or submit the relevant service short codes to conduct a transaction over the
mobile portal.
Reference 14: National Portal www.bahrain.bh (Step 4 of the registration process – Add account for each payment service)
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Reference 15: National Portal www.bahrain.bh (Step 4 of the registration process – Add account for each payment service)
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How to use the Mobile Payment Service:
Today the mobile portal includes more than 6 payment services such as (Payment
of Electricity and Water Bills, Payment of Traffic Contraventions…etc.). These
services are provided to the through 2 methods of mobile payments:
1. WAP:
Wireless Application Protocol is available to any mobile with web browsing
capabilities. The user can access the mobile portal www.bahrain.bh/mobile
directly through his mobile phone.
Reference 16: Mobile Portal www.bahrain.bh/mobile (Home Page)
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2. SMS:
Short Message Service is available in all mobile through Batelco 4949, Zain
88311. The list of services and short codes are available in the short code
section in www.bahrain.bh/mobile.
Reference 17: Mobile Portal www.bahrain.bh/mobile (SMS Short Codes Page)
E.g. How to enquire about the electricity & water bill:
ELC Q <<CPR>> <<EWA
Account>>
ELC Q 123456789
823114
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Reference 18: Example of an enquiry SMS (Enquire about your electricity and water bills)
Payment process through WAP:
Login to
www.bahrain.bh
/mobile using
your username
and password
Confirm your
payment, which then
will take you to the
receipt page
the user will also
recive a confirmation
SMS on his
mobile
Enter your
payment details
(last 4 digits of
your credit card,
and the 3 digit
security code
which is found at
the back of your
card
Go to the
required
payment service
(e.g. payment of
electricity and
water bills)
Fill in the
required details
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Login to www.bahrain.bh/mobile using your username and password:
1. Go to wwww.bahrain.bh/mobile:
Reference 19: Mobile Portal www.bahrain.bh/mobile (Go To The Home Page)
2. Enter your Username and Password:
Reference 20: Mobile Portal www.bahrain.bh/mobile (Login Page)
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Go to the required payment service (e.g. pay electricity and water bills)
Reference 21: Mobile Portal www.bahrain.bh/mobile (All Services Page)
Fill in the required details:
Reference 22: Mobile Portal www.bahrain.bh/mobile (Payment Service Example: Payment of Electricity & Water)
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Entre your payment details (last 4 digits of your credit card, and the security code
which is found at the back of your card
Reference 23: Mobile Portal www.bahrain.bh/mobile (Payment Service Example: Payment of Electricity & Water)
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• Confirm your payment which will take you to the receipt page. You will also
receive a confirmation message in your mobile (SMS)
Reference 24: Mobile Portal www.bahrain.bh/mobile (Successful Payment Transaction Page)
Your transaction was successfully
processed!
Reference No: 12345
Receipt No: 11321
Account No: 823114
Amount Paid:BHD14.000
Current Outstanding:BHD6.000
Please retain Reference and Receipt
Numbers for future reference.
Reference 25: Example of confirmation SMS for a successful payment transaction (Pay Electricity & Water Bills Service)
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• Payment process through SMS
Enter the
required service short
code as an SMS message in
your mobile e.g. to ENQUIRE
about your Electricity and Water
Bill you have to enter the
following code: ELC Q
<<CPR>><<EWA Account>>
Send this message to your
mobile network provider. For
Batelco users 4949, and
for Zain users
88311
You'll receive a
confirmation SMS
message for your
transaction (Receipt)
Confirm
your transaction by
sending the confirmation
message e.g. to CONFIRM
your transaction for the
payment of Electricity and Water
Bill you have to enter the
following code: ELC PAY <<Last
4 digits of your credit card >>
<<3 digits CVV >>
<<Security Code>>
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To start
your payment
process you have to send
the required service short
code e.g. to PAY your
Electricity and Water Bill you
have to enter the following
code:
ELC PAY <<PIN>>
<<Amount>>
You will receive a
payment information
message which includes
the security code for your
transaction
Step1 : Enquire
• Enter the required service short code as an SMS message in your mobile
e.g. to ENQUIRE about your Electricity and Water Bill you have to enter the
following code:
ELC Q <<CPR>> <<EWA Account>>
Send this message to your mobile network provider. For Batelco users 4949,
and for Zain users 88311.
ELC Q <<CPR>> <<EWA
Account>>
ELC Q 123456789 823114
Reference 26: Example of an enquiry SMS (Enquire about your electricity and water bills)
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Step 2 : Initiate payment
• To start your payment process you have to send the required service
short code e.g. to PAY your Electricity and Water Bill you have to entre the
following code:
ELC PAY <<PIN>> <<Amount>>
ELC PAY <<PIN>>
<<Amount>>
ELC PAY A 12345 14
OR
ELC PAY <<PIN>> <<EWA
Account>><<Amount>>
ELC PAY A12345 82311414
Reference 27: Example of initiating a payment through the SMS service (Pay Electricity & Water Bills Service)
The PIN number will be the PIN which you’ve received during the registration
process. If you forgot your PIN you can get a new one by logging into your account
in www.bahrain.bh. following forgot PIN process:
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Forgot PIN number
1. Login to www.bahrain.bh using your user name and password.
Reference 28: National Portal www.bahrain.bh (User login Page)
2. Click on “Registration Status” under Payment Services. Then click on
“Forgot PIN”
Reference 29: National Portal www.bahrain.bh (Registration Page)
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3. Click on “Get New PIN No”. Then you should receive your new PIN on your
mobile.
Please note: once you click on “Get New PIN No.” your account will be
deactivated, until you reactivate as explained in the next step
Reference 30: National Portal www.bahrain.bh (Forgot PIN Page)
4. To re-activate your account you need to click on “Activate”
Reference 31: National Portal www.bahrain.bh (Activate Mobile Payment Account)
5. Enter your new PIN to complete the re-activation process
Reference 32: National Portal www.bahrain.bh (Activate Mobile Payment Account)
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Step 3: Security Code
• You will receive a payment information message which includes the security
code for your transaction
Your Electricity & Water payment of
BD14.000 for account 823114 through
your VISA Credit Card has been
initiated.
The security Code for this transaction
is 872345.
To complete the transaction please
send ELC<SPACE> PAY<SPACE>La
st4Digits<SPACE>CVVNo<SPACE>
Security code within the next 10min
Reference 33: Example of a security code SMS (Pay Electricity & Water Bills)
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Step 4: Complete your Transaction
• Complete & authorize your transaction by sending the confirmation message
e.g. to CONFIRM your transaction for the payment of Electricity and Water
Bill you have to enter the following code:
ELC PAY <<Last 4 digits of your credit card >> <<3 digits CVV >> <<Security
Code>>
ELC PAY <<last 4 Digits of
your credit card>>
<<3 digits CVV number
at the back of your credit
card>>
<<Security Code>>
ELC PAY 1234 889 87234512
Reference 34: Example of payment authorization SMS (Pay Electricity & Water Bills)
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Step5 : Receive payment confirmation (Receipt)
• You’ll receive a confirmation SMS message for your transaction (Receipt):
Your transaction was successfully
processed!
Reference No: 12345
Receipt No: 11321
Account No: 823114
Amount Paid: BHD14.000
Current Outstanding: BHD6.000
Please retain Reference and Receipt
Numbers for future reference.
Reference 35: Example of payment confirmation SMS Receipt (Pay Electricity & Water Bills)
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